Monthly average ratings based on 50 reviews
Showing 50 of 50 reviews
I wanted to love this pump and at first I did. I have had them for 4 motnhs. The battery lasts me about a day and a half so not too bad. Very easy to put together and pull apart. However, they are really hard to clean, I only hand wash them and the bottles have cracks, the bottle itself is not broken it seems like its in within the walls of the plastic. Needless to say that I will not be buying again or recommending.
Easy to navigate and find what I needed. My shipment came fast!
Great response communication from services!
I was reccomended the wrong product and then not sent a replacement of the correct one
experience went horrible, as a first time mom i wasn't able to have my items. delivery never came yet customer service is saying it was delivered and they are unable to help i would never recommend to my other friends/family as i have a few that are pregnant right now!
Great product and company is easy to work with. Arrived quickly after ordering.
Everything seems to work, but like, you do know that some of us have smaller nipples right and for those of us that have smaller nipples, we need to be able to use the device. Your measuring tool goes down to 10mm. I am somewhere between that and 13mm, but the smallest flange you offer is 15mm. It makes no sense to me. I get that I might be an outlier but I still should be able to use the product. Might not be a common size, I get that, but why can't I order parts to fit me?
Incredible customer service Easy to use product
Their customer service is outstanding. I had the pleasure of working with Rossana. She was patient, knowledgeable and listened attentively. She quickly resolved my concern about the pump and the pieces cleaning process. Thank you for your service and kind attitude.
I’m very satisfied with my product and the service I received. Thank you!
Didn’t get my full order. I ordered a double of the 8oz bottles which should have been 4 bottles and 4 lids. I only received 2 bottles and 2 lids. There’s no customer service number so I emailed about it and didn’t get a response.
Love the zomee fit, works super well for on the go pumping. Just got some extra parts to make cleaning easier. Nice work Zomee!
Got the exact parts I needed to replace for my well-loved (Z2 model) pump promptly for a good price!
Called to correct area code on order that was placed, got calling service. Gave correct info, instead of just correcting the area code they canceled order completely amd notified us with email which we didn't see until a week later. This is a poor effort from a company that sells a lack luster product at a premium price. Instead of putting in 3 minutes worth of work in order for your client to get replacement parts, you leave them out to dry. Thanks
EXCELLENT!!!! The new warming W1 is awesome. I seem to have increased supply by an ounce each pump now!!! My fellow just enoughers know how this feels just like Christmas morning!!! The pump is very luxurious! Feels so high end! Extremely comfortable on the nipple. I’m impressed!!!
Emailing my issues was a lot more convenient than speaking on the phone. I sent a video and had a resolution sent right back. Very helpful and responsive team!
Nice And Good
This is my third baby that I am breast-feeding. I pump on and off during the night and day, and have to pump in the car since my job requires me to travel. This pump by far has been my favorite after all these years and is a game changer! So comfortable and I’ve not had any issues with the pump leaking! I love that it fits right in my bra, and I do not have to have any restrictions with tubes and a plug! I even style my hair while pumping for my baby! Its so nice.
Zomee moved me over 800 miles to Florida for an Operations Associate role, and after two weeks I saw a lot of red flags. The inventory systems were a mess, the management environment felt toxic, and many of the employees were flat-out rude. I was also asked some inappropriate personal questions during the interview process that made me uncomfortable. After relocating and receiving basically no training, they let me go after two weeks. I’d personally caution anyone considering an offer my experience was that they weren’t supportive and didn’t invest in their people.
These are useless. They leak, I had a tight bra on. I followed all the instructions, but yet my bra is covered in milk that leaked out somehow. It's irritating realizing you just pumped, and God knows how much milk got wasted. I start them simultaneously, and they start at the exact same time... after a few minutes it changes rhythm almost and they arent working at the exact same time its like off by a second. I hate the feeling of pumping, so this product makes it 10x worse of a feel when you keep pausing to get them to pump at the exact same time for it to keep going wacky and pump one second off from each other. It'll start to feel like it goes back and fourth instead of at the same time which I absolutely hated. Once you take a second to figure out how to work it, its easy.. its just made more complicated than most pumps. Save your money, because this product is so expensive for how bad it is.
The pumps absolutely didn’t even come close to emptying me
I purchased the hands free pump and within a day one of the pumps had an E1 error code. I wanted to cry. This pump is simply amazing. Reached out to support that night and got a response by the time I woke up the next morning. Got a new pump within a couple days and got back to pumping the best way I think there is! Friendly service, quick response, and fast delivery! Love this company!
I had reached out to customer service with concern about the noise level. They promptly responded with reassurance that it was normal and offered some additional assistance and maintenance recommendations that helped a lot. I would highly recommend contacting them with any questions or concerns.
I accidentally forgot to add a coupon code that I had when I ordered. I was able to customer service who promptly refunded me for the 20% off code I'd forgotten. Customer service was excellent! I purchased the silicone collection cups for my Zomee Z2. There was a bit of a learning curve, but after getting the hang of it, I've been getting good results!
I just love the Zomee pump. I ordered new parts to see if my original parts were getting old and I cannot tell the difference, which means they're still functioning like new. When I ordered replacement parts they were delivered incredibly quickly. The Zomee pump has made my return to the workplace as smooth as possible and I am still breastfeeding thanks to Zomee!
Pump itself is great. I just wish you could order the correct inserts at initial purchase and not have to pay separately for them.
I had asked for someone someone to get back to me. Never happened, package was delayed than expected after paying extra for faster shipping. Package was shipped the day I thought it was supposed to arrive (4 days after purchase)
Horrible product design, horrible return policy, will not purchase again or recommend to anyone.
The kit arrived in excellent condition and appeared perfect upon inspection. However, I didn’t realize one of the valves was stuck together, preventing the milk from flowing properly, because I hadn’t disassembled it before first use. As a result, after pumping for 30 minutes at work, no milk collected in the container — it had backed up into the flange and spilled onto my clothes and bra. I had to go home to shower and change, which was very inconvenient. I also wish the kit included a smaller flange insert that fits inside the breast shield base, as that must be purchased separately. Despite this experience, the overall quality of the kit itself is very good.
Zone’s level of quality is unmatched. You can’t tell the products went through rigorous testing and R&D. From the packaging to the items themselves, everything is aesthetically pleasing and functional, you can just feel the difference in quality in your hands. Best of all, Zomee is reasonably priced compared to other brands of lower quality.
Got the zomee fit and have been using for 3 months and it is working great! Had an issue with the address I sent my package to and they were helpful and got my issue resolved and my pump to me in a timely fashion!
The hands free zomee fit pump is absolutely amazing. It has been a life saver for me
The hands free connector work better for pumping than the standard pump flanges. So happy I purchased this!! Wasn’t sure what to expect since I never had good experiences with Willow and Elvie even though they were more than double the price.
I would love to give this 4 or 5 stars but there are a few things I did notice that lead me to not be able to give at least 4 star. The pump itself is great, however the lanyard is sensitive. Some buttons are more difficult while others are very touchy (like mode). It would also be beneficial if the lanyard lite up when lifted especially when in dim lit rooms for night pumping. I have to constantly use my phone to find the (+) button. Another thing I noticed when buying additional pump parts is that the tops of some of the pump pieces are 2 pieces while the second and third parts kits have just 1 piece which is so much better than the 2 pieces (i purchased extra kits). I am not sure why there are 2 pieces in some but it just makes it more difficult when washing and it comes apart. Finally, one of our nipples we had to throw away because it was just streaming liquid as if the slow feed was not in affect. The milk was flowing quickly into babies mouth and we noticed her having a hard time so then I ran it under water and the water went straight through the nipple. Again, overall very happy with the pump but just a few things which hold me back from a 4 or 5 star review. I did purchase 2 extra pump kits and extra bottles for convenience.
Zoomee team really helped with my breast pump journey. They replaced the parts that i requested without any hesitation. Loved my experiance with tjem.
Great and quick turn around. Love the 7oz for the zomee fit. Great to be able to grab the angled cleaning brushes.
I’ve only used my pump 2 mts and already having to buy new parts.
Brigette D. was extremely helpful over the phone! I had technical issues with my Z2 and was able to get the assistance I needed right way. I greatly appreciate how she went over different ways to troubleshoot and all the patience she had to walk me through each detail (first time mom here!). It was reassuring and much needed after a week of no sleep. Replacement items arrived within 24hrs. Exceptional.
Samantha was very helpful and easy to work with. My pump battery was losing power so she sent me a new one promptly and was quick with all her replies. She also checked in with me to see how the new battery was working and updated me when she received the defective pump.
The zomee pump is incredible! I originally purchased it because it is the only pump with sabbath mode, which is a game changer. That being said, I love this pump so much that I use it all week long! It is strong and effective but compact, making it easier to pump on the go when necessary. Their customer service is also unmatched. Highly highly recommend!
Great customer service. Was missing a part and they sent it immediately.
Customer service was extremely helpful & was very quick & and efficient! I am very happy with my experience!!
I had a an issue with my order and the customer service team was super responsive and kind! Would definitely recommend working with this company.
Got a pump and need a replacement which they provided without issue
Amazing customer service and speedy delivery. Needed a new flange in my size , and they were able to help me.
I got my pump free through Inusrance. I had not yet used it, only sterilized the parts and charged the motor and left it on my beside table once it was fully charged. I found the motor glowing and not working at all even though I had not yet used it. Samantha N. With customer service was wonderful, she called me practically the next day and once realized I couldn't talk on the phone due to work, whe quickly got us talking through email were she was so helpful and will be sending a replacement motor for me. I don't think I have ever had such wonderful customer service. If the company reads these then Samantha N. Needs a raise for her exceptional service.
Love the products, would have loved to be able to track the package a little more!
Love the products they work so well and aren’t confusing to use!
Have a question about Zomee? Ask our AI assistant powered by customer reviews.
Reviews are aggregated from Trustpilot. We do not edit or remove reviews.
