Great fitness equipments
Great fitness equipments! Fast delivery! The customer service is great!
Consumer
United States
Showing 50 of 50 reviews
J'ai le tapis de course T3S Plus depuis…
J'ai le tapis de course T3S Plus depuis quelques jours et je pleinement satisfaite. J'ai plaisir à courir sur ce tapis qui est spacieux, silencieux et robuste. L'écran est un vrai atout lors des entrainements. Le service support chat est très réactif et agréable. Je recommande vraaiment Yesoul.
Hélène Thiebaut
France
No brainer choice
Easy to build and gets you a quality pelaton style bike at an unbeatable price. Additionally their customer service is the best I’ve used that I can remember; really fast response times and beyond helpful. Bike also arrived in 3 days after ordering on a weekend.
Isaac
United Kingdom
Loving the bike
Loving the bike. Amazing screen great ride. Comfortable and affordable. Going to get the treadmill!!
Hassan Hemani
United States
So far so good
So far so good. Just got the bike earlier this week. Very easy to assemble, instructions are very clear. Tried it out once and the bike glides like nothing is under you. Can’t wait to get in to riding it more and getting in to more challenging routines.
Travis Wewers
United States
Good for the price - but be aware of drawbacks
Honest review. Have had a Peloton bike since 2019, increasingly cross at the price they charge bike owners for their app I was semi-relived when the screen started misbehaving. I had the choice of buying a new screen (£500), new bike (£2000) or switching and reducing app level to something more reasonable. Thought long and hard about a Yesoul bike (ultimately bought the G1M Plus). Arrived promptly, simple to put together and after adjusting the crank slightly (arrived loose) I was away. Good things - Price (£500 is a lot of money but it's a lot less than a Peloton) - Build quality (am 3 rides in, seems ok) - Much cheaper classes (the streaming method is great) - soundbar very good, screen quality also ok. - flywheel is so quiet, much quieter than Peloton Annoying things - do check that your phone is valid for screen sharing before buying - many aren't, have had to source a reconditioned samsung specifically for the bike after arrival, Google pixel and iphone didn't work. - handlebars - are low (I'm 6'3") and uncomfortable (very little padding) - bottle holders are in a daft place - resistance is weak. I reckon what would have been a "50" on the Peloton is more than a "90" on the Yesoul so a really strenuous climb is all but impossible and the "knob" seems a bit disconnected from the resistance. It's also quite light so when you put the power down it will jump and move. - Native software is basic - you'll want to change the saddle Don't regret the purchase (yet) will see how it goes over time.
David
United Kingdom
Fantastic support from YESOULs customer…
Fantastic support from YESOULs customer services team. Excellent product backed up by the after sales team. Definitely recommend.
Paul Humphrey
United Kingdom
I’m really happy with the YESOUL G1M…
I’m really happy with the YESOUL G1M Plus bike. It was easy to put together, feels sturdy, and has a smooth and quiet ride. The bike is also comfortable to use and doesn’t take up too much space, which is great for working out at home. The resistance is easy to adjust, and the bike gives me a good workout without feeling overly complicated. For the price, I think it’s a great value and a good option for anyone looking for a quality indoor exercise bike. Overall, I’m very satisfied with my purchase and would definitely recommend the YESOUL G1M Plus.
Kemz
United States
Au top je recommande a 100%
Produits au top a un prix défiant toute concurrence je recommande a 100% . Ils sont très réactifs
Cynthia et Jérôme
France
Good bike and classes
My wife bought a GM1 bike and I downloaded the app. Have used for several classes....bike is sturdy and the yesoul classes are very to use with the bike. Classes range from beginner to advanced and are very good and easy to follow.
Richard O’Sullivan
Ireland
Just ordered a G1M Max and tried to use…
Just ordered a G1M Max and tried to use a discount code. The lovely Alex talked me through the process as it wasnt working. Great service, no hassle - bike ordered. Excellent service
Jason Forsyth
United Kingdom
Great customer service
I bought a Yesoul GM1 plus bike which I am really pleased with apart from the fact that the Screen and speakers didn't seem to fit together properly. I did the online chat with Eren who was really helpful, quickly identified the problem and even sent me a video on how to resolve it - not a stock video, but Eren actually unscrewing the part and refitting it so that I could follow on what to do. Great service thanks
paul kirkham
United Kingdom
Easy ordering
Easy ordering, very quick and helpful responses to my questions about the delivery.
Heather Hardy
United States
WORST CUSTOMER SERVICE EVER -- better…
WORST CUSTOMER SERVICE EVER -- better hope everything works perfectly when you get it They have the WORST customer service I have ever worked with. EVER. I bought a bike and a treadmill and the treadmill did not work. Instead of sending me a replacement they offered me technical support via zoom several times. I should not have to fix the brand new treadmill I just bought. Would NEVER purchase from this business again. Had to put a stop payment to it so I could recoup my money.
KT
United States
Great customer service
Great customer service. Easy to assemble. The bike is very comfortable and sturdy.
George Kazilieris
Australia
I’m very happy with my purchase
I’m very happy with my purchase from Yesoul. The ordering process was easy and straightforward, and everything so far has been very professional. I’m currently still waiting for my order to arrive, but I’m already very satisfied with my purchase and looking forward to receiving my product. So far, I can definitely recommend Yesoul!
Belma
Austria
Great product with awesome customer service
Great product with awesome customer support services. My hats off to you all Yesoul member services. Stay Blessed!
Titi Mola
United States
S3 Bike back up and running
I had a problem with some electronics. The customer service team worked through the solutions. Replacement parts ordered. Excellent current parcel tracking. Easy to deal with
Martyn
United Kingdom
A great quality bike at a really good price
A great quality bike at a really good price. Really easy to put together and it rides silently. Can't wait to use it as the weather gets worse over the winter to keep fit!
Simon
United Kingdom
This bike is trash
This bike is trash. The startup audio is very loud and wakes up everyone in the house. The Saddle is so firm that it feels I’m sitting on a stone, even with a cover. I can’t even sit on it for more than 10mins. Trash!!!
M Murphy
United States
Not what they claim, lies on website.
Ordered because website states they ship from the US. Then once you order, they claim that "due to high sales volume, we must ship from China". Then when you request a refund, they give you the run around for weeks before it's taken care of. Order elsewhere if you value honesty.
Russell Franklin
United States
Brilliant Treadmill and customer service
I’m really pleased with my Yesoul treadmill so far. It looks great, feels sturdy and well made, and the large screen is a big plus. I’ve been using it for both walking and jogging and have found it very easy and enjoyable to use. I was also really impressed with Yesoul’s customer service before I bought it. I had a couple of technical questions and they replied quickly, checked the details with their technical team and were very helpful. The only small negative I’ve found so far is that the speaker feels quite loose when it’s fitted. It works fine, but I think the fitting could be a little more secure. Overall though, I’m very happy with my purchase and my experience with Yesoul has been very positive.
Lynn Jeppesen-Thomson
United Kingdom
Best bike ever!
I looked at a lot of bikes before purchasing the Yesoul G1M Max. This bike is a fraction of the costs of other competitors. Came well packaged and easy to assemble and is a solid bike. Could not be happier with my purchase!
roy crabbe
Australia
Sérieux et disponibles, juste lents pour l’expédition
Je tenais à faire part de mon expérience personnelle avec ceux qui ont mis 1 étoile. Bien vrai que moi aussi j’ai eu des doutes au début parce qu’on me disait que la commande avait été expédié et que en maximum 3-5 jours ouvrés j’allais la recevoir, alors que le suivi ne bougeait absolument pas. J’ai écrit tonnes de mails, j’ai créé des tickets pour que je puisse avoir des réponses et finalement, après avoir contacté FedEx et Yesoul on a pu comprendre que l’étiquette de l’expédition avait été créé mais le vélo n’avait pas encore quitté les locaux de l’entreprise, voilà pourquoi l’expédition a pris plus de temps que prévu. Aujourd’hui, après 9 jours j’ai reçu le vélo chez moi. J’aurais bien aimé partager ici la photo du carton et du vélo mais je le ferai dans le site Yesoul. Ils sont fiables, juste un peu lent.
GIULIA NDOYE
France
Great company to deal with, great products
Great company to deal with. Very quick to respond to any questions. Quality of the products we purchased, 2x G1M Max spin bikes is 10/10. Very easy to put together and quality is as good as bikes 3 times the price. Will definitely buy from them again
Vanessa Denham
Australia
Quality for the price
I purchased the GM1 because it looked like such great value for money, and I was right. The bike arrived and the quality is amazing and I found it fairly straightforward to put together - albeit that part of the process was not ideal, the team were supportive in their communication and offered 3 months of free app access to compensate for slow shipping time. I’ve had so much fun using and have to say I’d highly recommend. I plan on purchasing the treadmill next!
Tahlia Hawkes
Australia
Prompt and friendly response to all queries
Prompt and friendly response to all my customer enquires. Product delivered on time and in perfect condition. Plus the bike is terrific!
T W
Australia
Customer support was helpful and quick…
Customer support was helpful and quick when I needed assistance. Great bike that gets the job done for a very affordable price! Love it so far!
Nicole
United States
Bought the G1M plus bike in June
Bought the G1M plus bike in June. Solid piece of kit and good value for money. screen is excellent. seat is comfortable. arrived quickly. quick response from customer services team. app is very good. would recommend.
Aodhan Glynn
United Kingdom
G1M Max Bike
Even though there was a slight delay, the communication and support via email was fantastic, assembly instructions was straight forward and I look forward to using it regularly
Geoff Mann
Australia
I am very disappointed
I am very disappointed. The Yesoul G1 Max seemed like a very good bike option that included a screen and, in theory, didn't require a subscription. The reality is that there are no free videos and no preset workouts to follow without a video. The bike forces you to subscribe in order to use these options. I agree that a subscription should be paid for a full training plan or specific videos, but I think that a so-called premium bike should at least include a reduced number of workouts to follow, where it is possible to configure the time and difficulty. My old bike had this feature, and now, not only do I have to pay for the bike, but I also have to pay for a subscription to access basic functionality that offers no additional value. I insist that if you want a detailed training plan you should pay for it, but not for this. Basic workouts should be included with the bike.
Diego Campo
Spain
Great customer service
Great customer service. Quick responses to emails. Bike was easy to put together and seems like great quality. Can’t wait to use it daily and improve our fitness.
Kris
Australia
G1M bike
G1m bike is a quality bike, seems more interactive with the app subscription, although it can be used without a subscription and clearly shows all relevant stats. regional area may get extra shipping fee?
Lee Sweeney
Australia
Great
Great machine, easy to put together and helpful customer service
AB
Australia
I purchased the Recumbent Bike JM1 Plus
I purchased the Recumbent Bike, JM1 Plus, from YESOUL Fitness. There were some issues with installation, but, the Customer Service staff (several of them, in fact) reached out to me in no time at all to provide excellent information and support. There aren't many companies that respond as quickly, and/or as accurately as did YESOUL. It made the purchasing choice so much more rewarding.
Arnold Wexler
United States
Yesoul has a great quality customer…
Yesoul has a great quality customer service and responded to me right away in regards to my package. My bike works great and i am so so happy with it!! Yesoul has products worth purchasing and i look forward to using their product. Thanks yesoul!
Caytlin
United States
Amazing purchase and Customer Service
I recently purchased the bike and it has been a great home bike! It’s super quiet, quality build, and the screen mirroring is great. I want thank the support team for helping me solve an issue with the type of phone mirroring cable I ordered. Great customer service, shout out to Alex. Thanks,
Cam
United States
Excellent sturdy bike. Love it!
I looked at a lot of bikes before purchasing this one, and I’ve not been dissapointed. The delivery was fast and efficient and the bike is sturdy and well made. The app has so many options, it’s brilliant, different classes, cycling routes etc. very happy with my purchase.
Samantha Diss
United Kingdom
John morine
John morine Researched for weeks, I purchased the G1-MAX BIKE, this bike is absolutely amazing its the wife's 5th bike and she just loves it its the most comfortable ride & quality is top notch screen is HD and amazing trust me there's not a better DEAL out there id give it 10 stars if I could.
John Morine
United States
Good product, weird customer service
UPDATE: I wanted to come back and update this review now that we’ve actually received everything and had some time with the products. I have changed my rating from a 1- star to a 3. First, the good: we are genuinely loving the bike so far. It’s a great product, and I’m really happy with it. YESOUL also sent us a massage gun as a gesture after everything that happened, which was very kind of them, and we’ve been really happy with that as well. So from a product standpoint, our experience has been very positive so far, and I want to give them credit for that. That said, I’m leaving the original experience below because it did happen, and their customer service is honestly still very odd to me: We ordered our bike on August 2. YESOUL’s own shipping policy states that orders should ship “within 24 hours on business days.” Ours did not. By August 7, it still hadn’t shipped. YESOUL acknowledged the delay and told us, “We have already requested the warehouse to expedite the shipment.” Several days later, they finally told us the bike had been “successfully shipped,” was “now on its way,” and had been “dispatched.” Despite the promise, it was definitely not expedited. Then the tracking sat at “Shipping Label Created” for a week. I contacted the carrier directly and was told they had not even received the package. For days, we had no reliable idea where a product we had already paid a decent amount of money for actually was. YESOUL said it had been dispatched. The carrier said they didn’t have it. Another lie. On August 14, after repeatedly trying to get answers from many different YESOUL representatives, one told us in writing: “If we are still unable to obtain a clear confirmation that the package is in transit, we will proceed with a replacement shipment directly rather than asking you to continue waiting.” That replacement was never sent. The customer service only got worse from there. For the delay, YESOUL offered us three months of membership as compensation. I explained very clearly that I had never planned to purchase or use a YESOUL membership because I have another membership that I use… so this was not a meaningful resolution. A completely different representative then responded and offered me FOUR months of the exact membership I had just said I didn’t want. It was pretty obvious they had not even read the previous correspondence, which I had already been questioning because no one ever seemed to really understand main issues of this case. At that point, I specifically asked to speak with a manager or supervisor who could actually address the situation. No manager ever contacted me. The bike did ultimately arrive on August 18th, and again, we are loving it. YESOUL also reached out after I wrote this review and sent the complimentary massage gun afterward, which I truly appreciated. However, after sending it, I was contacted twice asking me to delete this review because of the impact it was having on the company. That made me uncomfortable, especially being that their customer service is what has an impact on their company, not me. It made the gift feel a little less like a no-strings-attached gesture and more like there was an expectation attached to it. I am updating this review because I want to be fair. The products have been great so far, and that absolutely deserves to be included. But I also think future customers deserve to know what our experience was. My takeaway: really good products so far, but a very strange and frustrating customer-service experience. I hope YESOUL puts some real attention into that side of the company, because if the customer service matched the quality of the products we’ve received, my review would be completely different.
Courtney
United States
I purchased the G1M exercise bike and…
I purchased the G1M exercise bike and couldn’t be happier with it. Delivery was quick, assembly was simple and the quality of the product is great. The screen quality is impressive and the speakers mean I don’t need to use my headphones! Had it for about a month now and use it every morning, highly recommended.
Luke
United Kingdom
Really happy with our experience with…
Really happy with our experience with Yesoul. We had a couple of issues with our exercise bike, including the pedal loosening and some connectivity issues with the screen. Their customer service was excellent and they responded really quickly. They replaced the cable and also provided the tools we needed to fix the pedal, which worked successfully. The delivery did take a little while, around 2–3 weeks as the items came from China, but the support we received made up for it. Overall, we’re really satisfied with Yesoul and especially impressed with how quickly and professionally they dealt with the issues. Hopefully the pedal doesn’t loosen again, but at least we now have the tools to fix it if needed! 😂 Very good customer service and would definitely recommend.
Nicol Dziedzic
United Kingdom
Sturdy Spin bike
So happy with my purchase of the Yesoul GM1 plus bike. Very sturdy, fraction of the price of competitors. Love the screen. Bike came very well packaged and assembly was straight forward. Great customer service as regards problem solving a suitable address for delivery. Highly recommend.
Nancy
Ireland
I’ve been using my YESOUL bike and I’m…
I’ve been using my YESOUL bike and I’m really enjoying it so far. The bike feels sturdy, rides smoothly, and the classes make it easy to stay motivated because they give you a target range for both cadence and resistance while you ride. I especially like the value for the price. The screen does require connecting through the YESOUL app on your phone, which I didn’t realize at first, but once everything is connected the workout experience is very good. I recently completed a 15-minute class and really enjoyed being able to follow the instructor and see the ranges I should aim for throughout the workout. Customer service has also been excellent and very responsive throughout my purchase and delivery experience. Overall, I’m very happy with the bike and think it’s a great option for someone who wants an interactive indoor cycling experience without spending Peloton-level money.
ejovwoke ememu
United States
My Yousoul G1M Plus Exercise Bike
My Yousoul G1M Plus exercise bike has exceeded expectations. It was very easy to assemble, and the overall quality is outstanding — stable, smooth, and clearly built to last. I’m excited to incorporate it into my daily fitness routine. What really stood out was the customer service: fast responses, helpful guidance, and a genuinely supportive team. A great product backed by excellent service.
Tony
Australia
My experience with Yesoul has been positive
My experience with Yesoul has been good, My order wasn't shipped within expected time, when i followed this up with Yesoul they were responsive and good. The bike was easy to put together, was completed with the instruction manual and the video. A really great affordable option
Georgina Rolf
Australia
Excellent customer service
I recently purchased a YESOUL G1M Plus and have been really impressed with my experience with the company from start to finish. Before purchasing, I had a number of questions about the bike, its features and how it would work with different apps and devices. The YESOUL team were extremely helpful and responsive, taking the time to answer my questions clearly and provide the information I needed to make my decision. What has impressed me most, however, has been the level of customer service throughout the whole process. Communication has been excellent, with prompt, friendly and personal responses rather than generic replies. Even after purchasing, the team have continued to be helpful and have made the whole experience feel very well supported. The bike itself has now arrived and I’m really pleased with it. The build quality and overall functionality are excellent, and I’m looking forward to incorporating it into my training alongside my running. Overall, I’ve been really impressed with YESOUL. The product is great, but it’s the customer service and after-sales support that have particularly stood out to me. It’s refreshing to deal with a company that genuinely seems to care about its customers.
Tom
United Kingdom
Great team to deal with through the…
Great team to deal with through the whole process, very responsive to questions and queries throughout as well. Product arrived when advised. Highly recommend to anyone on the fence.
Lachy McMahon
Australia
I wanted a small bike to fit into the…
I wanted a small bike to fit into the bedroom, the white colour is perfect as it blends in and the size is super compact! The bike was delayed but the customer service was super responsive and bike arrived in a few weeks. I am excited to start exercising every day, no excuses now!
Lisa Murphy
Australia
Recently purchased
Recently purchased. Quite intuitive to set up. Looks good and great to ride.
Kelpie
Australia