Monthly average ratings based on 50 reviews
Showing 50 of 50 reviews
Bin echt positiv überrascht. Preis-Leistung absolut in Ordnung! Das Spinningrad funktioniert echt super und auch sehr leise. Die App funktioniert auch einwandfrei und vorallem gefällt mir die verschiedenen Sportarten, die man wählen kann. Anfangs kam ich mit dem verbinden nicht klar, aber der Support hat mir sofort geholfen. Also von der Bestellung, Lieferung, Support und Funktion alles echt ok. Hoffe das bleibt so. Kann man empfehlen. Danke
Good value for money. Easy to install.
This company has the worst customer service I’ve ever experienced, between not answering and going in circles over trying to find a solution. I ordered a bundle that included a stationary bike and a treadmill. The bike arrived, but the treadmill never did, so I contacted customer service. They told me the treadmill was out of stock and offered to let me wait or pay $150 to upgrade to the Pro. I checked their website and showed them that, because I purchased a bundle, the price difference should only be $100. They eventually agreed. Then I was told the Pro was also out of stock. My new options were to pay an additional $300 to upgrade to the Plus or receive a refund for just the treadmill. When I asked when the original treadmill would be available again, they told me it was being discontinued. So I purchased a bundle that included a treadmill they apparently can no longer provide, and now I’m being asked to pay more for an alternative or accept a partial refund. I’m really disappointed with this experience. I understand inventory issues happen, but I expected better customer service than repeatedly being offered more expensive upgrades instead of a reasonable resolution.
I paid £499.99 for a G1M Plus bike. DX marked it "delivered", but it never arrived. Their only photo shows my front door with no bike. DX has now admitted it has no proof of delivery. Yesoul's response? They refused a refund, told me to go to the police myself, and sent automated "we'll be in touch" emails. After two weeks I have no bike and no money back. They keep your money and leave you on your own. In my opinion, this is a scam. AVOID YESOUL UK.
🚨 YESOUL : ATTENTION AVANT DE COMMANDER ! Je souhaite alerter les consommateurs sur mon expérience particulièrement décevante avec la marque YESOUL. J’ai passé deux commandes : * Un tapis de course T5 Ultra * Un rameur R1M Plus Résultat : deux commandes encaissées, aucun produit livré ! Après de multiples relances, YESOUL m’annonce finalement une rupture de stock et un réapprovisionnement prévu à la mi-novembre 2026. ⚠️ ATTENTION ÉGALEMENT AUX FRAIS DE 9,98 € ! Je vous invite à vérifier attentivement les frais facturés lors de vos commandes et à demander des explications sur leur nature et leur justification. Face à cette situation, j’ai demandé le remboursement intégral de mes commandes, frais compris. Malgré mes démarches et mes relances, je n’ai toujours pas obtenu de solution satisfaisante. Comment une marque peut-elle encaisser des commandes, ne pas livrer les produits, facturer des frais et laisser ses clients multiplier les démarches pour récupérer leur argent ? Vendre sur Internet implique des responsabilités. Le respect des clients ne devrait pas être une option. Je partage cette expérience pour que les futurs acheteurs puissent commander en connaissance de cause. YESOUL, j’attends désormais des actes, pas de nouvelles promesses ! D’autres clients ont-ils rencontré les mêmes difficultés ? #YESOUL #AvisYESOUL #ServiceClient #Remboursement #DroitsDesConsommateurs #VenteEnLigne
Signed up in April after buying the bike, and took out the subscription. I see payments coming out of the bank and didn’t think anything else about it. Then a few days ago they took 5 x $18.99 for October. I have questioned it with them as payments have been going out. They said they made a admin error and was charging me the wrong amount due to a system removing a product / deal. So they are just taking the extra money they should have charged me on top of the $12.99 per month I have been paying. 😡😡 Not happy. No warning ⚠️ about taking the extra money just took it. A compete scam. This is their mistake, they took the wrong amount not me.
We have been extremely satisfied with out Yesoul Fitness Bike. The bike is high quality and was so easy to put together. I did a lot of research before choosing which bike to go with and am so happy we went with Yesoul. And to to top it all of there customer service is top tier and super fast response time. Never waited longer than 24 hours for personal response.
I purchased the TS3 treadmill, the spin bike & the rowing machine. I am happy with all three machines so far. I have an issue with a faulty jack for the screen which is currently being addressed. The support line is very efficient in dealing with any issues as they arise. So far I am happy with my purchases. John...Ireland.
I just received my Yesoul bike and I’m very excited to start using it regularly. Instructions were a little difficult to understand but I watched the video as well. The speakers sound loud. Seems very sturdy and durable.
I’m leaving this follow-up review specifically about my experience with customer support. If I hadn’t reached out, I would never have known the treadmill I ordered was out of stock. Rachel kindly offered me two free months of membership once it arrived, which I appreciated. After I received the treadmill, I contacted support again. Alex offered me an additional free month if I left a review. Great! What wasn’t great was being followed up with every 12 hours when I hadn’t responded. Give me some time to actually try the treadmill first! I eventually left a review and emailed Alex the screenshot he requested. Within minutes, he thanked me and asked me to leave ANOTHER review for another free month. At that point, I simply asked him to honor the three months I had already been promised. Now it’s been over 24 hours, and I still haven’t heard back. He was quick to follow up every 12 hours when he wanted a review, but where is that same urgency when I need a response? I value good customer service, and Rachel’s courtesy was appreciated. But repeatedly asking for reviews while leaving a promised benefit unresolved is frustrating. Please honor what you promised before asking customers for more. Alex, please do better!
The bike itself is sturdy and of very nice quality. The rides are smooth and silent. The screen is very practical although I did have some issues in the beginning because I do not own any devices that allow screen sharing via cable. I did contact the Yesoul customer service and they suggested using a firestick or similar device, which worked. I'm able mirror my screen or watch YouTube, Netflix, etc. while riding. Their customer service is pretty good and they respond quickly. The Yesoul app seems good but only a few basic workouts are free, so you will need a subscription for most workouts, but the subscription may be worth it. Alternatively you can do and stream your own workouts. Overall satisfied with the experience so far.
Great product. Very easy assembly! Love the large screen. Would definitely recommend!
I received my products in a timely manner - customer service has been wonderful & super helpful They have answered all my questions & been very tentative/ helpful/and checking in via email even after the chat has ended.
Fast delivery - great customer service. Bike is great
We received our G1M bike yesterday and for the price we've paid its good quality and easy to connect up your phone for workouts. Initially we couldn't find the box of screws but realised they were already put in the places you needed for easy installation. Really happy with this as am addition to our home gym.
Easy to use and great customer service
Je reçois mon tapis de course Yesoul T5max le 9 octobre 2026 et l’installe directement. Nous sommes actuellement le 29 octobre 2026 et mon tapis de course qui est neuf et pour lequel j’ai déboursé 1800€ est toujours inutilisable. Après plus de 50 messages échangés avec l’assistance technique qui mets plus de 48h à répondre et nous laisses dans l’incertitude la plus totale. La conclusion est qu’il s’agit d’une pièce défectueuse qu’il faut remplacer. On décide de nous envoyer une nouvelle pièce à remplacer nous même à la maison. On nous demande de décoller une pièce en grattant la glue, débrancher des câbles tout ça par vidéo à distance. Une nouvelle pièce est envoyé et mets encore une semaine à arriver. Nous changeons la pièce et la toujours rien le tapis est inutilisable, il ne fonctionne pas et cela fait plus d’une semaine que nous n’avons aucune réponse de l’assistance technique. Chaque fois que nous avons des échanges avec eux les réponses sont incertaines, jamais de réponses concrètes aucunes explications concernant la garantie et le remboursement. Je viens clairement de perdre 1 800€, j’ai perdu mon temps et je suis dans l’incapacité de m’entraîner malgré les échéances qui arrivent. Je vous déconseille fortement d’acheter la marque Yesoul surtout en cas de problème. L’assistance technique est incompétente et manque grandement de réactivité. J’espère que vous aller voir ce commentaire et me répondre très rapidement car ça ne va pas s’arrêter là. Je suis très insatisfaite et je n’accepterai pas de perdre mon argent sachant que le tapis est soumis à une garantie alors soyez efficace et répondez très rapidement.
My order arrive promptly with no damage. The bike looks great and feels nice as well. No complaints. Excellent customer service as well. 5/5 stars.
They claim that they ship out of the US, and that delivery would be 3-5 days. After a week of emailing them they finally responded to tell me that they were out of the bikes and that they can’t tell me when it would ship. There’s no way to talk to anyone directly, I’m pretty sure their email responses are AI generated. This is ridiculous. If the bikes aren’t available then you should be honest and say that on your website. They also have a ton of bots boosting their reviews.
Fantastic customer service. Quick replies. Great discounts. Even thought hike had to come from overseas they offered me 2 months free membership. Fabulous product!!!!! Great quality!!!
Great products and service.
Great customer service and easy to put together.
Absolutely Awesome Treadmill! I recently purchased the Yesoul Fitness treadmill, and I couldn't be happier! It’s an incredible addition to my home workouts. The design is sleek, and it fits perfectly in my space without feeling bulky. The running surface is spacious, providing great comfort during my runs. The features are fantastic—easy-to-use controls, multiple workout programs, and a smooth, quiet motor. I love how I can track my distance, speed, and calories burned in real-time. It keeps me motivated and engaged throughout my sessions! Most importantly, I genuinely enjoy using it. Whether I’m jogging or powering through an intense workout, it always delivers a great experience. It’s made a significant difference in my fitness routine. I highly recommend the Yesoul Fitness treadmill to anyone looking to enhance their home gym. You won’t be disappointed!
The ordering process was easy, and when needed, the customer service was super helpful and quick to respond. The overall product looks great and can’t wait to use it!
I received my Treadmill a few days ago and I love it!! Perfect size and way more quieter than my previous treadmill. Very easy to assemble and looks great. Customer service contact has been great. Quick responses and fast shipping too!
I had a great experience with Yesoul Fitness! The assembly instructions were clear, and getting everything set up was straightforward. Customer service was also extremely helpful when I reached out for information about my shipment status. I really appreciated their assistance throughout the process.
The quality of product is amazing. Slight delay in arrival but the customer service team were communicative and expectations were met. Happy with the purchase, product and experience.
⭐⭐⭐⭐⭐ Really happy with my YESOUL G1M Max so far. The bike feels well made, looks great, and has a really smooth ride. It’s been a great addition to my home workouts and I’m enjoying using it. The customer service has also been great. Rachel was friendly, helpful and quick to respond whenever I had a question. Overall, I’m very happy with the bike and the experience with YESOUL. Would definitely recommend it.
'Nona' at your company sent out sponsoring requests to several of our managed creators and press brands with the thinking bigger Social Media channels will advertise it free of cost. Some provided private info, data and rates upon requests and got completely ghosted. - we were sceptical on this from the beginning and refused to send dashboard and viewer data. Heard a lot of stories about this in the meanwhile. Totally does not work like that... good luck sending it to low-tier influencers where you lose cost rather than making true sales...
We ordered the exercise bike and it arrived pretty fast. The support team replied to any questions I had on the same day, so excellent customer service. Bike was easy to assemble and works amazingly. Screen share with my iPhone was easy to set up and the quality of the picture and sound are also very good. Over all very happy with our purchase, highly recommend 👍😁
Bought both a cycle and rowing machine package. Great quality products with very easy installation instructions. Would highly recommend this equipment and the customer service is extremely helpful and quick to get an issue resolved. Five stars all the way
Received my G1m plus bike yesterday, Really happy with the build quality and everything is working as it should. After i ordered and received the email confirming my order, i didnt hear anything for a week so after that so i decided to email and follow up. Yesoul australia were waiting on stock so it ended up taking a couple of weeks to arrive. Customer service was very responsive.
I couldn't be happier with my purchase of the Yesoul fitness bike! Right out of the box, setting it up was straightforward and took no time at all. The build quality is fantastic—it feels sturdy, smooth, and well-designed. The magnetic resistance is virtually silent, which is a massive plus for early morning or late-night rides without disturbing the rest of the house. Connecting it to the app is seamless, making it super easy to track workouts, monitor stats, and stay motivated. If you’re looking for a high-quality, quiet, and reliable exercise bike that delivers an amazing workout without breaking the bank, this is definitely it. Highly recommended!
The bike is really great. Super affordable and pretty easy to put together- just takes a little time. The support staff is also wonderful. I had some questions an and was able to connect via the chat feature and got help right away. I really do recommend this product.
Great machine! I love the base being able to hydraulic come down.
Great fitness equipments! Fast delivery! The customer service is great!
J'ai le tapis de course T3S Plus depuis quelques jours et je pleinement satisfaite. J'ai plaisir à courir sur ce tapis qui est spacieux, silencieux et robuste. L'écran est un vrai atout lors des entrainements. Le service support chat est très réactif et agréable. Je recommande vraaiment Yesoul.
Easy to build and gets you a quality pelaton style bike at an unbeatable price. Additionally their customer service is the best I’ve used that I can remember; really fast response times and beyond helpful. Bike also arrived in 3 days after ordering on a weekend.
Loving the bike. Amazing screen great ride. Comfortable and affordable. Going to get the treadmill!!
So far so good. Just got the bike earlier this week. Very easy to assemble, instructions are very clear. Tried it out once and the bike glides like nothing is under you. Can’t wait to get in to riding it more and getting in to more challenging routines.
Honest review. Have had a Peloton bike since 2019, increasingly cross at the price they charge bike owners for their app I was semi-relived when the screen started misbehaving. I had the choice of buying a new screen (£500), new bike (£2000) or switching and reducing app level to something more reasonable. Thought long and hard about a Yesoul bike (ultimately bought the G1M Plus). Arrived promptly, simple to put together and after adjusting the crank slightly (arrived loose) I was away. Good things - Price (£500 is a lot of money but it's a lot less than a Peloton) - Build quality (am 3 rides in, seems ok) - Much cheaper classes (the streaming method is great) - soundbar very good, screen quality also ok. - flywheel is so quiet, much quieter than Peloton Annoying things - do check that your phone is valid for screen sharing before buying - many aren't, have had to source a reconditioned samsung specifically for the bike after arrival, Google pixel and iphone didn't work. - handlebars - are low (I'm 6'3") and uncomfortable (very little padding) - bottle holders are in a daft place - resistance is weak. I reckon what would have been a "50" on the Peloton is more than a "90" on the Yesoul so a really strenuous climb is all but impossible and the "knob" seems a bit disconnected from the resistance. It's also quite light so when you put the power down it will jump and move. - Native software is basic - you'll want to change the saddle Don't regret the purchase (yet) will see how it goes over time.
Fantastic support from YESOULs customer services team. Excellent product backed up by the after sales team. Definitely recommend.
I’m really happy with the YESOUL G1M Plus bike. It was easy to put together, feels sturdy, and has a smooth and quiet ride. The bike is also comfortable to use and doesn’t take up too much space, which is great for working out at home. The resistance is easy to adjust, and the bike gives me a good workout without feeling overly complicated. For the price, I think it’s a great value and a good option for anyone looking for a quality indoor exercise bike. Overall, I’m very satisfied with my purchase and would definitely recommend the YESOUL G1M Plus.
Produits au top a un prix défiant toute concurrence je recommande a 100% . Ils sont très réactifs
My wife bought a GM1 bike and I downloaded the app. Have used for several classes....bike is sturdy and the yesoul classes are very to use with the bike. Classes range from beginner to advanced and are very good and easy to follow.
Just ordered a G1M Max and tried to use a discount code. The lovely Alex talked me through the process as it wasnt working. Great service, no hassle - bike ordered. Excellent service
I bought a Yesoul GM1 plus bike which I am really pleased with apart from the fact that the Screen and speakers didn't seem to fit together properly. I did the online chat with Eren who was really helpful, quickly identified the problem and even sent me a video on how to resolve it - not a stock video, but Eren actually unscrewing the part and refitting it so that I could follow on what to do. Great service thanks
Easy ordering, very quick and helpful responses to my questions about the delivery.
WORST CUSTOMER SERVICE EVER -- better hope everything works perfectly when you get it They have the WORST customer service I have ever worked with. EVER. I bought a bike and a treadmill and the treadmill did not work. Instead of sending me a replacement they offered me technical support via zoom several times. I should not have to fix the brand new treadmill I just bought. Would NEVER purchase from this business again. Had to put a stop payment to it so I could recoup my money.
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