The representative provided great…
The representative provided great customer service and ensured I understood everything. Great experience!
Katiana Tarin
United States
Showing 25 of 25 reviews
Thank You Martha... Your Awesome
Thank you Martha, She was so patient with this non techy soul. She helped me configure my system exactly the way I dreamed. I was discouraged at first when I used AI tech support. She later assured me that my first desired configuration was doable. She walked me patiently through each step and made prompts on her end as well to make the flow easier. Your the best, Thank you Martha for bringing the light when things were looking Grim. Have a Happy Life, Peace.
customer
United States
Great
Lovely and great
amy campbell
United States
I had an extremely disappointing…
I had an extremely disappointing onboarding experience that I feel compelled to share. After completing the sign-up process and submitting my payment information, I was flagged for fraud with no explanation provided. To make matters worse, my card was still charged despite the account not being approved. I was then directed to call a fraud department to verify my identity — a process that required waiting on hold for over 20 minutes before anyone answered. Throughout this entire ordeal, I received no communication explaining why I had been flagged, no apology for the inconvenience, and no information regarding a refund for the charge. This level of service is simply not acceptable. Due to this experience, I have chosen to take my business elsewhere. I hope this feedback is taken seriously so that future customers are not subjected to the same frustration.
Diyor Khamrakulov
Turkey
Greg
Greg, was extremely polite and above all he was EFFECTIVE. He was prepared to help with everything I needed. He also explained the next phase of the process in a quick and informative way. I feel like I can rest assured with your service, Greg has bridged the gap between my trust and the Unitel business. Best customer service experience I’ve had in 15 years. 10/10. Thanks again, Greg!
Yozedi Diamonds
United States
Very helpful 👌
Very helpful 👌
James Taylor
United States
Martha was very patient with me while…
Martha was very patient with me while my computer was not cooperating and got everything set up for me quickly and explained it well. Very thankful for all her help.
Kyle Ekness
United States
Seamless setup
One word sums it up across the board "ease".
Teresa B
United States
The fact that the service is efficient…
The fact that the service is efficient and I receive every call. The price is also very good
CAROL HICKS
United States
Frank and the support team are amazing
Frank and the support team are amazing. They sat on the phone for 20 mins and resolved setup issues I had spent hours on. I chose the cheapest plan but my expectations were exceeded.
Brevver_Elsie
Canada
Prompt and courteous resolution and…
Prompt and courteous resolution and reply.
Jim D.
United States
A technical issue that affected our…
A technical issue that affected our main business number was promptly investigated and solved within 20 minutes.
Luke Borowy
United States
The assistant was very helpful
The assistant was very helpful, very cordial, patient and knowledgeable. A pleasure. Thank you.
Happy Reader
United States
Vanity Number For The Win!
So far everything has been good for the most part. Learning the website is a little tough, even with the scheduled call with Unitel, but once you start to understand how to build your messaging it is smooth sailing.
Harvey H
United States
Unitel is a great service!
Greg was so helpful and exhibited patience with all of my questions and concerns.
Lisza Darling
United States
Friendly, Competent Service
The customer rep answered several of my questions, was friendly and informative explaining to me how my new service would work. He was completely competent in his own understanding of the system and its flexibility. He wasn't pushy at all. It was overall a pleasant experience.
Barbara Segreto
United States
Very knowledgeable
Very knowledgeable, and easy to talk too. Made me feel ok to ask questions to get a clear understanding. They got the system up and running on time with follow up calls to make sure everything was to my liking. I would highly recommend Unitel Voice for any startup companies.
David Reese
United States
Greg was exceptional
Greg was exceptional, professional and extremely helpful. I am a new user but am so far very happy with the service.
Ken Redmond
United States
Service was great
Set up the Unitel Voice
Cisy
United States
Experience was constructive
Experience was constructive and to the point.
Velton Golden
United States
Customer service
Customer service, reliability, and professionalism.
Reynaud Variste
United States
Great Service
fast, easy helpful and communicative
Adrian Hewitt
United States
My Experience/Review
Hello and in response to your inquiry. I was highly impressed with my initial "phone set up" meeting . My representative was very polite and professional. However, it appears that I have not been able to connect with your support team since our first meeting?? I've sent emails, and I have not received a reply that I am aware of? Hence, I hope to connect soon, in order to continue after my 30 day trial period.
Miss Jackson
United States
Great costumer support!
This company's it department and assistant section is phenomenal, Greg made it happen, with simple ease of use, great communication! Which is a large factor especially if you're going to get customer's. And was with the person every step of the way. Greg is fantastic, you definitely got a winner.
Arthur Mata
United States
Greg was awesome
Greg was awesome! He answered all questions thoroughly.
Tammi Peters
United States