Monthly average ratings based on 50 reviews
Showing 50 of 50 reviews
Greg was so professional, knowledgeable and helpful! He made my UNITEL Voice account setup a breeze. It’s wonderful to have this level of professional support available and included in the price of being a new UNITEL Voice user. Thank you!
Greg in customer service was fantastic. He went over all options and helped us setup our new system to our parameters. Highly Recommend!
Very professional, patient, and respectful
Great customer service
Their customer service and on boarding is top notch. They helped me set up my extentions and voicemail. The voice system is amazing also. Lots of flexibility and options.
The service was great, she was friendly and knowledgeable. Thank you for the great experience!
Very helpful I give ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐... because before we even got on the zoom call the representative had already fix the problem logging in 15mins before the zoom call.... AMAZING SERVICE ‼️
Amazing customer support and fast delivery
The representative helped me to set up my new phone account & she was very kind & knowledgeable.
One of the best customer service ever! Thank you for having a human walk me through this. It’s one of the reasons why I signed up bc you guys have human customer service and knowledgeable ones. Thank you! I highly recommend!!
The representative provided great customer service and ensured I understood everything. Great experience!
Thank you Martha, She was so patient with this non techy soul. She helped me configure my system exactly the way I dreamed. I was discouraged at first when I used AI tech support. She later assured me that my first desired configuration was doable. She walked me patiently through each step and made prompts on her end as well to make the flow easier. Your the best, Thank you Martha for bringing the light when things were looking Grim. Have a Happy Life, Peace.
Lovely and great
I had an extremely disappointing onboarding experience that I feel compelled to share. After completing the sign-up process and submitting my payment information, I was flagged for fraud with no explanation provided. To make matters worse, my card was still charged despite the account not being approved. I was then directed to call a fraud department to verify my identity — a process that required waiting on hold for over 20 minutes before anyone answered. Throughout this entire ordeal, I received no communication explaining why I had been flagged, no apology for the inconvenience, and no information regarding a refund for the charge. This level of service is simply not acceptable. Due to this experience, I have chosen to take my business elsewhere. I hope this feedback is taken seriously so that future customers are not subjected to the same frustration.
Greg, was extremely polite and above all he was EFFECTIVE. He was prepared to help with everything I needed. He also explained the next phase of the process in a quick and informative way. I feel like I can rest assured with your service, Greg has bridged the gap between my trust and the Unitel business. Best customer service experience I’ve had in 15 years. 10/10. Thanks again, Greg!
Very helpful 👌
Martha was very patient with me while my computer was not cooperating and got everything set up for me quickly and explained it well. Very thankful for all her help.
One word sums it up across the board "ease".
The fact that the service is efficient and I receive every call. The price is also very good
Frank and the support team are amazing. They sat on the phone for 20 mins and resolved setup issues I had spent hours on. I chose the cheapest plan but my expectations were exceeded.
Prompt and courteous resolution and reply.
A technical issue that affected our main business number was promptly investigated and solved within 20 minutes.
The assistant was very helpful, very cordial, patient and knowledgeable. A pleasure. Thank you.
So far everything has been good for the most part. Learning the website is a little tough, even with the scheduled call with Unitel, but once you start to understand how to build your messaging it is smooth sailing.
Greg was so helpful and exhibited patience with all of my questions and concerns.
The customer rep answered several of my questions, was friendly and informative explaining to me how my new service would work. He was completely competent in his own understanding of the system and its flexibility. He wasn't pushy at all. It was overall a pleasant experience.
Very knowledgeable, and easy to talk too. Made me feel ok to ask questions to get a clear understanding. They got the system up and running on time with follow up calls to make sure everything was to my liking. I would highly recommend Unitel Voice for any startup companies.
Greg was exceptional, professional and extremely helpful. I am a new user but am so far very happy with the service.
Set up the Unitel Voice
Experience was constructive and to the point.
Customer service, reliability, and professionalism.
fast, easy helpful and communicative
Hello and in response to your inquiry. I was highly impressed with my initial "phone set up" meeting . My representative was very polite and professional. However, it appears that I have not been able to connect with your support team since our first meeting?? I've sent emails, and I have not received a reply that I am aware of? Hence, I hope to connect soon, in order to continue after my 30 day trial period.
This company's it department and assistant section is phenomenal, Greg made it happen, with simple ease of use, great communication! Which is a large factor especially if you're going to get customer's. And was with the person every step of the way. Greg is fantastic, you definitely got a winner.
Greg was awesome! He answered all questions thoroughly.
Fabulous help from Greg! I was trying to set up the app and he sorted it out in mere seconds. He also, helped me figure out greetings and messages. Superb!
The agent was professional and had knowledge of the product.
My experience with Unitel Voice was wonderful! I appreciate the ability to speak to someone live, and the help I received in setting up my voicemail was very helpful. I would highly recommend using UV if you are thinking about it.
Super simple process with support on setup. Friendly and competent staff, definitely recommend.
My experience with this company was extremely disappointing. What initially appeared to be a simple setup quickly turned into a frustrating process. I made a purchase under the impression that I would be able to utilize a custom number, only to find out shortly afterward that this was not actually an option. When I called for clarification, the customer service representative, Lexi, responded with an unprofessional attitude and failed to clearly explain the process or offer any practical solutions. The lack of helpful support only added to the confusion and frustration. I will say that the manager, Wendy, was more professional and took the time to explain how the company operates and what services are actually available. However, another major drawback is that refunds are handled strictly through email correspondence and can take 3–5 business days to process. Overall, I strongly recommend doing thorough research before using this company so you fully understand their services and policies before making a purchase.
Great Experience! I'm very impressed by the services and the great customer support.
Greg was very Knowledgeable on the system! Greg was extremely professional, and more importantly he was very prompt!
Great customer service. The service rep help in every possible way to get my phone system up and running. She was also a great listener very professional, and patient.
Very understanding and patient service tech
Martha was awesome, very patient in explaining everything and answered all my questions. Went out of her way to make this as easy as possible for me. A total gem.
Getting setup with Unitel Voice was almost so easy that I was worried that I was doing it wrong. We wanted a custom TFN, and it was straightforward to navigate the process and make the payment (not expensive at all!). I was happy that I waited several days after my purchase to schedule the walkthrough call so I would have a better idea of my needs. Greg was super-helpful with navigating a few nuanced usecases that we have. 10/10 recommend!
I had an outstanding experience thanks to the exceptional customer care and remarkable patience shown throughout the entire process. Every question I had was answered clearly, thoughtfully, and without any sense of rush. It truly felt like the team cared about making sure I understood everything and felt completely supported. Their professionalism, calm approach, and genuine willingness to help made all the difference. It’s rare to find service that combines expertise with such kindness and respect. Highly recommended—thank you for setting the standard for excellent customer service!
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