nice and fast support nice uptime
nice and fast support nice uptime, been costumer since 2022
nightytyler
EE
Showing 50 of 50 reviews
Ho alcuni VPS con Ultahost
Ho alcuni VPS con Ultahost , considerato il prezzo molto buono il supporto non è male, magari non rapidissimo ma alla fine risolve . I VPS girano bene , proporzionalmente alle loro risorse , i problemi gravi sono rarissimi, è un buon fornitore
Maurizio
Italy
Incompetent L3 support, outages
Intermittent connectivity outages visible from multiple external monitoring tools with all logs and evidence are not convincing enough for L3 support team to investigate and acknowledge. I was trying to make engineers to address this problem for two months but the problem is still there and ticket is closed, I'm no longer interested in attempting Ultahost engineers to do their job. Today was the last drop - server has been turned off for some reason and I'm no longer able to power it on. Why does the customer need to alert engineering team that there is an ongoing problem?
Roman M
Czech Republic
Very professional and timely
Very professional and timely, also really helpful
Timothy Elotu
UG
Great no probs at all
Quick and easy to deal with
Faisal Alhoshan
SA
Misleading Dedicated Server Specifications – Ryzen 7 Not Available in Istanbul
I purchased an Ulta-X3 Dedicated Server advertised with an AMD Ryzen 7 processor. I specifically selected the Istanbul, Turkey location. However, instead of the advertised Ryzen 7, I was assigned a server with an older Intel Xeon E5-2680 v4 processor. The website did not clearly state that the advertised Ryzen 7 configuration was only available in certain European locations and not in Istanbul. What disappointed me most was the lack of transparency. I only discovered the processor difference because I personally asked the support team. Otherwise, I would not have known that the hardware differed from what I expected when purchasing. Support later explained that the Ryzen configuration was available in Germany and the Netherlands, but not in Turkey. I expected the advertised hardware or a clear warning before completing my purchase. Instead, I received a substantially older processor configuration without adequate prior disclosure. I am now discussing cancellation with their support team. My advice to customers considering Ultahost: Always request written confirmation of the exact CPU model, RAM, and hardware specifications for your selected data center before paying. This has been a very disappointing purchasing experience, particularly because accurate hardware specifications are essential when choosing a dedicated server. update: 10.11.2026 17:04 (UTC+3) Order 1283147568 - ULTA-X3 Ticket 2026110928305
Batikan M
Turkey
They have really good support
JustAnswer Customer
United Kingdom
Everything went perfectly
Denis Kulikov
Russia
Просто хороший хостинг
Герман Кориновский
Ukraine
thanks for all supports
Salem Alquzi
SA
Buon servizio cliente
La puntualità nelle risposte ai vari quesiti
Domenico Guglielmelli
Italy
I have no problem with my service so…
I have no problem with my service so far everything is great
Raw Poly
Netherlands
Website Downtime Issues and Disappointing Customer Support
My overall experience with UltaHost has been average. I have faced repeated website downtime issues, which affected my websites and business operations. Website availability and server stability have been major concerns. Customer support has also been disappointing. Getting proper technical assistance and permanent solutions to problems can take longer than expected. In some cases, the responses do not fully address the actual issue, resulting in repeated follow-ups. For a hosting provider, reliable uptime and effective technical support are essential. UltaHost needs to improve server stability, reduce unexpected downtime, and provide faster, more knowledgeable customer support. I am giving 3 out of 5 stars because the service has potential, but there are significant areas that need improvement.
Leona
India
temiz çalışıyorlar..
temiz çalışıyorlar..
kemal
Turkey
Good quality work
Good quality work
Colin
United Kingdom
Great Service
Great Service, Response to tickets are so fast
CyberMartins
Germany
best game hosting website
best game hosting website , amazing customer service.
Displined
QA
Высокаяскорость ответа
Пропала связь с сервером, заблокировали IP из России. Быстро провели диагностику, заменили IP на новый.
Dmitriy Klim
Norway
The payment process is very convenient…
The payment process is very convenient and easy for me. However, I hope the server will remain stable without any unexpected downtime or interruptions. Overall, my experience has been good so far.
KCY
MM
it's been a nice provider
it's been a nice provider, good uptime but dns management and stuff is janky. can be cheaper for what it provides.
Phosphorus
India
There were no problems
There were no problems. It's okay, I'm fine!
Kirill
Indonesia
Support Client
Meilleur support client et rapide
Thomas Techer
RE
I couldn't access the tickets section
Ags
Poland
Good and thoughtful replies
Good and thoughtful replies. Quick solutions
A L
Turkey
Reliable service and great customer support
I just rent a VPS server. It's working perfectly 24/7. The prices seem very good. The customer service is great - they helped me to solve an issue at the very start which I considered unsolvable.
Ivan
United States
Their support is very slow
Their support is very slow, they took 1h 45m to solve an issue they had caused in the first place. Would not recommend for serious project with real users
R.O
AL
Good
Everything is good
Hardi
IQ
Very bad
Very bad your service
david
Bangladesh
Best service and excellent online…
Best service and excellent online support
armin
Finland
Excelente
Excelente, ótima empresa
Jonatas Pereira
Brazil
No download speed
No download speed
Rumon
Bangladesh
very useless and unprofessional…
very useless and unprofessional service. Totally scam, i will not buy anything in future and also i will advise to others dont buy.
Amad khan
Pakistan
Very very good 👍
Drayton
United States
The service is excellent.
rawae al farouq
SA
Best recomanded
Mircea Agachi
Romania
I’m genuinely impressed with your…
I’m genuinely impressed with your service and customer support. I really appreciate how quickly you respond and resolve issues, often within a very short time. Your fast response, professionalism, and excellent customer service make a big difference. Keep up the great work. Thank you for your continued support! ❤️
Akramul Opu
United Arab Emirates
FRAUD WARNING: They charge deleted credit cards and ignore cancellations!
Be extremely careful with UltaHost! I formally canceled my VPS service a month ago (Ticket #2026100853757) and completely deleted my credit card from their dashboard. Their own support team even confirmed in writing that my card was removed and I wouldn't be auto-charged (Ticket #2026110188879). Despite this, they just bypassed my deletion and processed an unauthorized charge of $21.29 (Invoice #935844). How can a company charge a credit card that was already deleted from their system? This proves that they secretly and illegally store your payment data even after you explicitly remove it from your account. When I contacted support, they played dumb, claimed the service was "still active," and refused a refund, completely ignoring their own previous tickets and confirmations. WARNING TO EVERYONE: Do not trust them with your bank details. Canceled services still get charged, and deleted cards are secretly saved in their system. I am currently initiating a bank chargeback for fraud and reporting their billing practices directly to Stripe. Avoid this company at all costs!
Ержан Садыков
Turkey
Good service
Good service, follow through and feedback. Timely updates and reminders, no billing issues (no surprises either, which is very helpful).
Kevin F
United States
Overall OK
Overall OK, but the final reply arrived several days later and not fully answered.
Carlos Oré
South Korea
Awesome customer support & always on…
Awesome customer support & always on time.
Uche
Nigeria
Amazing service
Asad
Pakistan
Fast and smart tech support
Aron David
United States
Fast
Fast, efficient support service. I like it and recommend without hesitating!
Abdelilah Boudi
MA
Excellent technical support
Excellent technical support,
Grand Mirage
Indonesia
Thank you
Thank you. Great service!!!
Anthony Russo
United States
Все быстро и надежно
Быстрая поддержка, оптимальный уровень технического решения и стоимости
Oleg TERRA
Russia
I'm happy with everything
I'm happy with everything. The only problem is that sometimes, with longer replies, different employees respond, and not everyone reads the correspondence from the beginning. ;) But lately, it's been better and better.
Daria Wiśniewska
Poland
Misleading Domain Registration & Unhelpful Support – Lost My Money on a .eu Domain
I had an extremely frustrating experience with Ultahost regarding a domain registration. I purchased a .eu domain (1Filmy4wap.eu) from Pakistan. During the purchase, Ultahost did not inform me about the citizenship/residency restrictions associated with .eu TLDs (which are managed strictly by EURid). When I tried adding my NameServers, I hit an error. I contacted Ultahost support, and their representative told me to simply update my profile address to resolve the issue. Following their advice, I updated my details. A few days later, my domain was suspended by EURid. When I reached out to support again, they redirected me to EURid's verification page, which demands official proof of European residency/citizenship—something I obviously cannot provide as a Pakistani resident. When I asked Ultahost to cancel this invalid registration and either refund my payment or exchange it for a different TLD, they refused to take responsibility, hiding behind EURid's policies—even though it was their support team that gave me misleading advice on how to bypass/fix the registration. They sold me a domain I wasn't eligible for, gave incorrect advice, and now refuse to fix the issue or refund the payment. Highly disappointed with their customer support and lack of guidance for international customers. Proceed with caution if you are buying domains here!
Engin Altan
Pakistan
It is ok
It is ok. I had no ptoblem
Mohammadreza
United Arab Emirates
Nice and easy VPS
Nice and easy VPS, exactly what I need at a very reasonable price! Thanks!
Jose N.
United Kingdom