Monthly average ratings based on 50 reviews
Showing 50 of 50 reviews
Scammers, Fell into their free-trial-subscription trap, they also denied my refund stating that "Spocket strictly adheres to a no-refund policy for subscription renewals and lapsed trials", had to dispute this charge through my bank.
Absolute tragedy and one big refund scam Do not trust this company at any costs. I was dumb enough to not look at trustpilot prior to going ahead with a FREE trial. They're clearly botting reviews on trustpilot. No company can maintain such high rating with this many people concerned. I've tried asking for a refund to which I was provided a wrong signup date (they claim I've signed up in 2025, I haven't even known about Spocket until 2026 of july), and they portrayed it as grounds for a non-refund policy. I've signed up for 3 days, for a free trial, didn't receive any email or was notified that I'm signing up for a huge monthly subscription. Only way to get your money back is actually calling up your bank and asking to file a chargeback with them. Again, do not trust this company and if you're planning to sue them - please do.
i have been charged for 118 dollar for decptive 1 dollar free subscription reuslted into accidental payment and now they are not providing me data of my usage and neither providing me with refund neither intimated about ending of free trail as other shopify app do
SPOCKET lurar dig ,långt efter att mitt konto upphört drar de ff 99 euro i månaden från mitt konto .Förra gången jag skrev blev jag ombedd att kontakta supporten ,jag har nu gjort det 3 gånger utan respons. BOJKOTTA SPOCKET ; LURENDREJERI PÅ HÖG NIVÅ
Scam of a company! Tried to cancel within the 7 day trial period and they still took money out of my account. Refund has been refused multiple times with the only resolution “a free month” after fraudulently taking money out of my account
After I posted my review yesterday, another attempt was made to charge my account for $950 USD. Fortunately, I had already transferred all of the funds out of that account as a precaution, so the payment was declined. This latest incident has only increased my concerns. I have since come across several other reviews from people describing experiences that are very similar to mine. What I find difficult to understand is how this company continues to maintain such a high overall rating here, as that does not reflect my experience or the experiences I have read from others. Based on what has happened to me, I believe this company deserves closer scrutiny. My experience has been deeply concerning, and I hope the appropriate authorities look into these complaints so that other customers do not face the same issues
I am updating my review because Spocket’s public response here does not match their actual behavior behind the scenes. After Eleanor replied to me here on Trustpilot, stating that they would be "happy to take another look at my case," I contacted their internal support. However, another representative named ***** (and previously *****) flatly refused to help. Worse than refusing a refund for a service that was never used, and never linked to any store, Spocket is now continuously attempting to charge my credit card multiple times a day! Even though they claimed my account was "canceled to prevent future charges," my bank statements show non-stop, daily billing retry attempts. This is completely unacceptable and crosses the line into harassment. Eleanor, or whoever is managing senior complaints: please coordinate with your support team, live up to your public response, stop trying to charge my card, and issue the refund for the unused trial lapse.
Spocket is a SCAM! Unexpectedly charged over $100 after logging into my old account. I never intentionally reactivated my subscription, never received an invoice or confirmation email, and support has completely ignored my emails. Extremely disappointing customer service.
Do not use them. They will charge you indefinitely and there is no way to cancel on their website. I will have to fight them a lot with legal help so it will cost you more if you ever start. Their support service will do anything not to pay you back and their website will only prompt for you to buy subscription, not to be able to cancel.
Spocket no es más que un tapadera que esconde un abuso que roza la delictivo. Hacen cargos injustificados en tu tarjeta que no se ajustan al plan contratado. No reembolsan nada justificándose en su estricta política de reembolso que, como todo en ellos, es opaca. Su proceso para dar de baja una suscripción solo busca la complicación y hacerte disuadir de la intención de acabar con tu relación con ellos. No avisan del final del final del periodo de prueba que es un gancho para después pasar cargos a tu tarjeta. No cumplen con sus propuestas y acuerdos comoe ocurrió a mi. Muy profesionales en su tinglado de hurto. Mucho ojo!!!... cuidado también con los gurús que encontrareis en redes hablando bien de ellos
I signed up for Spocket to evaluate the platform during the free trial period while researching dropshipping solutions. I never launched a store, processed any orders, imported products, or generated any sales through the platform. Unfortunately, I was later charged approximately USD 230 in subscription fees. My main issue is not the existence of the trial itself, but the fact that I was unable to find a clear and visible self-service option to cancel the subscription or remove my payment method from the account. When I contacted support, they confirmed there was no store activity and eventually canceled the account. However, despite explaining that the platform was never actively used, my refund request was denied multiple times based solely on their no-refund policy. What disappointed me most was that my concerns about the subscription management experience were never directly addressed. I repeatedly asked why users cannot easily manage cancellations and payment methods on their own, but received template responses focused only on company policy. My recommendation to new users: if you start a trial, make sure you understand exactly how cancellation works and monitor your billing closely.
Do not be fooled by their polite public response. The reality is they already sent me an email strictly refusing to refund, hiding behind their "strict no-refund policy" despite my account having a clear cancellation confirmation! WARNING TO EVERYONE: NEVER link your credit card or even log into Spocket. They use deceptive auto-renewal traps and will charge your card without any proper authorization or warning. Once they take your money, their customer support will just repeat canned policy text to keep your cash. Save your money and stay away from this platform!
Do not trust this platform under any circumstances. They are engaging in fraudulent billing practices. I paid for a subscription from June 5 to July 5. I have never connected a store and never used their features. Not only did they refuse to refund my unused account, but they actively cut off my paid access mid-cycle while keeping my money. Worse yet, when I logged back into the account to check the product catalog that I had already paid to see, their system automatically charged my card a second time without my authorization. They are literally blocking user access while running unauthorized transactions in the background. Their customer service hides behind automated policy text to steal money for services not rendered. Stay far away from this trap. Hence, As a European citizen, Spocket is operating in direct violation of EU Consumer Protection Laws (Directive 2011/83/EU) and the Payment Services Directive (PSD2) regarding unauthorized charges. Their private corporate terms do not override statutory consumer rights on European soil. I have initiated a formal chargeback dispute through my financial institution for "Services Not Rendered" and "Unauthorized Billing." Stay far away from this trap.
Started charging me subscription even i paused it and did not even sent me a single email. When comes to marketing they send two emails daily. When charging our card Did not send a single email in 2 months regarding this. Charged me two times without any use. Absolute fake, Very bad policies
DO NOT USE!!!! This company is absolutely horrible! They refuse to cancel my membership, and refuse a refund no matter not being able to cancel. They’re robotic, they don’t care about the customer and it’s a prime example of useless corporate greed. The app itself is difficult to navigate and unless you’re willing to spend a ton they’re not there for you or your business. Look at Reddit and all the other places ppl have had horrible experiences with them - they’re likely to try and hide that as well. Wouldn’t be surprised if they delete bad reviews.
Fraudsters, These scammers capture my money on paused subscriptions and for 2 months i am unable to push products on my store. Not talking about refund as well.
This company is possibly the worst to deal with. I canceled my subscription when I cancelled Shopify. Didn’t even use it, however they continued to charge me. I sent an email to request it stop and they continued to charged me for another 5 months. Additionally I’ve asked for their complaints contact and they are unable to provide it.
My experience with Spocket has been extremely frustrating. For nearly 2 months, I faced ongoing technical issues, especially with product imports not functioning properly. I contacted support multiple times and have proof of these discussions. Because the platform was not working correctly for me, I paused my subscription for May. Despite this, I was still charged. What makes this worse is that neither Spocket nor the payment provider offered a proper solution or accountability. Customers should not be billed for a paused subscription, especially when there are unresolved service issues affecting the usability of the platform itself. I strongly advise new users to carefully monitor their subscriptions, billing settings, and payment methods before trusting this platform with recurring charges. I hope Spocket improves its customer support, transparency, and billing practices in the future because this experience has seriously damaged my trust in the platform.
Scammer 😡 alert they are scammer. Don't trust 😡😡😡
scam, they hunt on your forgotten sub after trial, another issiue is when you try close account or delete your cc. sub after trial is renew without any notification. if you want try it , use virtual card and after that delete it. reamember that tip when you login and sub weird/shity site.
Spocket advertised a 2 week trial (honored only 1 week) and through a glitch their support team could not explain, created TWO accounts for me using the same email. I unsubscribed from the free trial on the only account I knew about, but they charged us for 3 months on the duplicate account that we had no access to. They have refused to refund us, and always dodge our inquiries into how this could even happen. Avoid and just use another service. Update: We were told by Spocket that they sometimes create duplicate accounts on the same email if you sign in differently, such as with a "Continue with email" vs a manual entry of your information. Be prepared to pay twice or unsubscribe twice. That feels either criminal or grossly negligent website design.
To the Spocket Support & Billing Team, I am writing to formally demand an immediate refund of $100 that was deducted from my bank account without my authorization approximately 1-2 months ago. When I initially noticed this unauthorized charge, I immediately contacted your support team to cancel the subscription and request a refund, as I was not ready to start dropshipping at that time. Instead of processing my rightful refund, your team refused and offered me "one month free" before the subscription would officially begin. Though I was extremely unhappy with this forced compromise, I eventually agreed to the one free month. However, you have completely failed to honor your own agreement. Not only was I denied the free month and the subscription access, but my account has now been completely removed. When I log in using the same email address, I am prompted to enter new credit card details as if I am a new user. You took my money, deleted my access, and are now asking for more. This is unacceptable and is a clear scam. Consider this email my final warning. You have exactly 48 hours (2 days) to process the full refund of my $100. If I do not receive a positive confirmation and the initiation of my refund within this timeframe, I will take the following actions without further notice: I will initiate formal legal action against your company for financial fraud and deceptive business practices. I will file an official chargeback dispute with my bank, providing this email chain as proof that you took my funds without providing the service. I will expose this scam publicly by leaving detailed, negative reviews with proof on Glassdoor, Google Reviews, Trustpilot, and across all major e-commerce and dropshipping community forums. I expect this matter to be resolved immediately. Sincerely, Asif
I signed up for a trial and cancelled my account immediately after realising this wasn't what I was looking for. I received one message back saying they refuse to give a refund and I have been completely blanked since. They took £230 for an annual subscription and refused to give it back despite never using the platform!! DO NOT SIGN UP FOR THIS TRIAL. Complete scam
After my trial period ended, I forgot to cancel the subscription. I never logged in or used the platform, and Spocket wouldn't agree to a refund.
Do not give Spocket your credit card. I tested the platform months ago, closed my store, and haven't touched it since. Out of nowhere, they charged my card for a subscription. The craziest part? My account is still completely inactive. There is zero active subscription on my dashboard. They literally just took my money and gave me nothing in return. When I contacted their customer support and sent video proof that my account was dead despite the charge, they refused to refund me. Instead of returning the money they stole, they tried to bribe me with a "free month." When I told them absolutely not, their reps (Edrielle and Syngyn) hid behind a "no-refund policy." You can't enforce a subscription policy for a service you didn't even activate. They are perfectly fine with keeping money they didn't earn. I am currently dealing with my bank to force a chargeback for fraud. Stay far away from this company.
SCAMMERS!!! I have cancelled my subscription 100 times and i am still getting charged! Scammers!!!
I left a negative review of them because they scammed me. About two weeks later, they reached out and told me to contact them so we could resolve the issue. It’s now been almost two weeks, and they still haven’t gotten back to me. When they told me to contact them, it was in a reply to my Trustpilot review. My first thought was that they only wrote it to look good publicly—and it turns out I was right. I still haven’t received my money. Thankfully, Zendrop doesn’t scam their customers like that.
Hello. At this moment, I cannot recommend doing business with this company. For over two months now, I have been contacting customer support in an attempt to stop them from making unauthorized charges to my account. Despite assurances that both my account and my billing profile have been deleted, Spocket continues to attempt to deduct funds from me every 5–7 days. You will receive only scripted responses, and no one will provide you with any actual assistance. All I am asking is for them to completely remove my credit card information from their service. I simply cannot believe that a company is unable to see exactly which account it is charging—or attempting to charge; rather, I believe they simply refuse to escalate my request to the actual technical specialists who have access to their financial systems. Spocket has absolutely no regard for its customers. It is frightening to imagine how they would handle things if an issue were to arise with a product order placed through their website. I intend to prepare a formal pre-litigation claim.
I am extremely frustrated with Spocket's deceptive business practices. They charged my card $99 and $2 without any prior notification or renewal reminder. I have not used their service at all, yet they jumped straight to charging my account the moment the trial ended. They rejected and ignored my continued refund request. The worst part? Their platform is designed to trap your billing information. When I tried to remove my credit card to prevent further unauthorized charges, the system blocked me with a constant error: "Unable to delete credit card." It is clear they intentionally make it impossible to opt-out. This is predatory behavior and a total lack of transparency. I demand a full refund and the immediate removal of my personal financial data from their system.
Send them an email canceling my subscription. They didn’t cancel and were still charging me 1 year later. When i noticed they said no refund to nobody! So I contacted my bank to stop the charging of the fees. Moneymaking machine…for them. Other solutions are a lot better.
Hab vergessen zu kündigen nach Testversion, sind kulant und schicken das Geld zurück ..Danke !! MfG Hanfquelle
I had a very bad experience with Spocket. I tried to cancel my subscription, but their system does NOT allow me to cancel the plan or remove my card. Instead, they added a “free extension” without my consent and reserved money from my bank account. This feels like a trap. I cannot stop the subscription and they are still trying to charge me. I have contacted support and I am now escalating this with my bank and consumer protection authorities. Be very careful before using this platform.
Echt schandalig. Spocketbblijft maandelijks geld van mijn rekening afschrijven terwijl ik geen gebruikmaak van hun diensten. Ik heb nooit toestemming gegeven voor deze doorlopende betalingen. Wat nog erger is: de klantenservice is nergens te bekennen. Ze reageren niet op berichten en zijn onmogelijk te bereiken om dit recht te zetten of mijn geld terug te vorderen. Dit riekt naar oplichting. Bespaar jezelf de frustratie en begin hier niet aan!"
Charged without any notification after free trial. I never used the service, no store connected, no products imported. No renewal notice, no invoice. When I requested a refund immediately via support mail, they refused! On top, they cancelled my account while keeping my money. Never never again!!
Spocket automatically charged my account without my consent. I immediately contacted their support team to request a refund, and I have been following up for several weeks. After weeks of waiting, I received a response from Eleanor (Sr. Customer Support) simply stating that they have a "strict no-refund policy" and cannot process my refund. No explanation, no effort to resolve the issue — just a copy-paste response pointing me to their Terms & Conditions. I then sent a follow-up email clearly stating my intent to file a chargeback if the issue was not resolved. It has now been over 2 days with absolutely no response. To summarize my experience: - Charged automatically without clear authorization - Contacted support multiple times over several weeks - Received a generic rejection citing their no-refund policy - Final follow-up email completely ignored - No real effort to help or resolve the issue I am now proceeding with a chargeback through my bank. I would strongly advise anyone considering Spocket to be extremely careful with your payment information. Once they have it, getting your money back is nearly impossible through their support. Save yourself the stress — look elsewhere.
SCAM! Misleading and untrustworthy. AVOID.
Terrible company. charged me 130$nzd after trial and couldnt get it refunded. Terrible terrible business model i’d say more of a scam than a business.
Scammers and fraudulents company. They will charge you without giving or providing a service. Also do not make a trial or anything else they will charge you even if you cancel. This are all scams and they don't want to refund, unless you use their services.
Grauenvoll Ich habe mich ursprünglich für eine Testphase angemeldet, von der ich ausging, dass sie kostenlos ist. Diese Testphase ging jedoch offenbar automatisch in ein kostenpflichtiges Abonnement über, ohne dass mir klar oder deutlich bewusst war, dass dies automatisch passieren würde. Danach wurden monatlich Beträge von meinem Konto abgebucht. Da ich den Dienst über die Testphase hinaus nie wirklich genutzt habe, ist mir dies leider zunächst nicht aufgefallen. Erst als mein Buchhalter bei der Durchsicht der Transaktionen darauf aufmerksam gemacht hat, habe ich die Abbuchungen bemerkt. Als ich anschließend versucht habe, die Rechnungen für meine Buchhaltung zu erhalten, sind weitere Probleme aufgetreten. Auf der Spocket-Website selbst ist es nicht möglich, die Rechnungen herunterzuladen, obwohl sie im Konto angezeigt werden. Nachdem ich den Support kontaktiert und mehrere Stunden gewartet habe, erhielt ich folgende Antwort: Hi there, After coordinating with our finance team, we have found that we no longer have direct access to invoices for accounts previously managed under Chargebee billing, as we have officially transitioned our payment systems to Stripe. Additionally, if your payments were processed via PayPal Billing, we do not have access to those specific invoices within our current system. To retrieve these documents, please log in to your PayPal account directly, where you can download your full transaction history and billing statements. We apologize for any inconvenience this transition may cause. Please let us know if you need assistance with your current Stripe-based billing or if there is anything else we can help you with! Ich würde mein Geld ebenfalls gerne zurückerhalten, aber offenbar fühlt sich auch dafür niemand zuständig.
Scammers free trial is a lie They mentioned 15 days free trials then they charged me on day 7 and they refused to give me a refund Also they cancelled my subscription on day 8 and still didn’t give me a refund and won’t give a refund I recommend everyone call their bank to dispute, they’re scammers and misleading
Registré una cuenta para probar el servicio durante el periodo de prueba gratuito. Al finalizar el trial, no recibí ningún email de aviso ni recordatorio del cargo inminente. Sin previo aviso, se procesó un cargo de $54.99 en mi cuenta. Cabe destacar que nunca conecté ninguna tienda al servicio, por lo que no hice uso de ninguna de sus funcionalidades. Al contactar con el soporte para solicitar el reembolso, me remitieron repetidamente a su política de no-reembolso sin atender el problema real: la falta de notificación. Después de varios días de conversación y múltiples agentes, la respuesta fue siempre la misma negativa. Como consumidor, considero que cobrar sin aviso previo no es una práctica transparente ni justa. Actualmente he iniciado una disputa formal con mi banco.
Absolutely the worst customer service on the net. They are a scam outfit, they manipulate subscriptions auto renews with no communication. Customer support is the rudest; however, it seems they are all AI replies. AVOID at all costs.
I canceled my subscription on time, yet I was still charged $59.99. This is clearly a scam and completely unacceptable. Stay away from this s
I sign up with this company paid $1.99 for the trial period.I haven’t exhausted my trial period,today Spocket have stolen $100.60 from my bank account at 6:10 am.I never knew this company is a scam company. I have not set up my account or start selling anything.Could you please refund my money back to my account.I will approach a legal action against this fraud action.
I was officially promised a 100% refund on January 5 with a stated processing time of 10–15 banking days. Today is February 20 — more than one month later — and I still have not received my money. What makes this worse is the lack of proper follow-up and communication despite multiple messages from my side. Delays can happen, but exceeding the promised timeframe by this much without clear updates is unacceptable. I hope the team resolves this urgently and improves their refund process and customer support. — Joseph
Avoid it if you are a serious seller. My experience with Spocket has been financially damaging and extremely unprofessional. Customer service was very poor. I was passed from one operator to another and forced to repeat the same issues multiple times. For months I was told “the support team is checking,” but nothing was properly resolved. Many of my emails about undelivered orders and refund requests were simply ignored. The support email became completely useless. I placed orders that were never delivered by suppliers, and refunds were delayed or not processed properly. I lost hundreds of dollars because of this. In the end, I had to report the situation in hopes of recovering some of the money that was never refunded. Another major issue was suppliers advertised as having US warehouses, while fulfillment behavior suggested otherwise, with shipping and reliability more consistent with China-based handling. This is misleading and creates serious problems for sellers who depend on accurate warehouse information. Between ignored emails, undelivered orders, delayed refunds, and misleading supplier information, the service proved unreliable and unprofessional. I do not recommend Spocket to anyone
I suscribed for a full year to do dropshipping through Shopify. I pushed about 25 products to my store when suddenly the product wouldn’t sync anymore…. Opening the app on shopify led to a broken link…. Contacted support and the vague explanation was there were “some issues” with the connectivity and the team is working on it…. Three weeks later, still the same issue. I asked for a refund since I can not use it at Shopify. I was offered a free month suscription. Seriously? How much of a joke is this. Stay away if you use Shopify or never pay a full year. Update: I contacted support, got an offer for a 20%refund, then after a few days and a lot of arguing a 50% refund. Still a joke for a service not provided…..
THIEF AND SCAMMER ALERT!!!! They charged me 2 times in a space of 3 days. First they claim my account being insufficiently funded and then BOOM, 3 days later ANOTHER full amount is charged again. I haven't had my store connected yet and 0 orders. I am running from GODDAMN SPOCKET and I advise you to run too and not walk away from them. They are hiding behind their no-refund policy but I have still not gotten a decent explantion why I was charged twice. Run for your lives and do not make the mistake of registering with them. You can't just steal people's hard earned money. If there was a -10 score to give, that's what I would GIVE. They do not even deserve 1 star!!!
They're scammers, they steal money from your account without warning. They took $115 from me without asking when I signed up for the trial. Don't go there.
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