Monthly average ratings based on 25 reviews
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Scammers, Fell into their free-trial-subscription trap, they also denied my refund stating that "Spocket strictly adheres to a no-refund policy for subscription renewals and lapsed trials", had to dispute this charge through my bank.
Absolute tragedy and one big refund scam Do not trust this company at any costs. I was dumb enough to not look at trustpilot prior to going ahead with a FREE trial. They're clearly botting reviews on trustpilot. No company can maintain such high rating with this many people concerned. I've tried asking for a refund to which I was provided a wrong signup date (they claim I've signed up in 2025, I haven't even known about Spocket until 2026 of july), and they portrayed it as grounds for a non-refund policy. I've signed up for 3 days, for a free trial, didn't receive any email or was notified that I'm signing up for a huge monthly subscription. Only way to get your money back is actually calling up your bank and asking to file a chargeback with them. Again, do not trust this company and if you're planning to sue them - please do.
i have been charged for 118 dollar for decptive 1 dollar free subscription reuslted into accidental payment and now they are not providing me data of my usage and neither providing me with refund neither intimated about ending of free trail as other shopify app do
SPOCKET lurar dig ,långt efter att mitt konto upphört drar de ff 99 euro i månaden från mitt konto .Förra gången jag skrev blev jag ombedd att kontakta supporten ,jag har nu gjort det 3 gånger utan respons. BOJKOTTA SPOCKET ; LURENDREJERI PÅ HÖG NIVÅ
Scam of a company! Tried to cancel within the 7 day trial period and they still took money out of my account. Refund has been refused multiple times with the only resolution “a free month” after fraudulently taking money out of my account
After I posted my review yesterday, another attempt was made to charge my account for $950 USD. Fortunately, I had already transferred all of the funds out of that account as a precaution, so the payment was declined. This latest incident has only increased my concerns. I have since come across several other reviews from people describing experiences that are very similar to mine. What I find difficult to understand is how this company continues to maintain such a high overall rating here, as that does not reflect my experience or the experiences I have read from others. Based on what has happened to me, I believe this company deserves closer scrutiny. My experience has been deeply concerning, and I hope the appropriate authorities look into these complaints so that other customers do not face the same issues
I am updating my review because Spocket’s public response here does not match their actual behavior behind the scenes. After Eleanor replied to me here on Trustpilot, stating that they would be "happy to take another look at my case," I contacted their internal support. However, another representative named ***** (and previously *****) flatly refused to help. Worse than refusing a refund for a service that was never used, and never linked to any store, Spocket is now continuously attempting to charge my credit card multiple times a day! Even though they claimed my account was "canceled to prevent future charges," my bank statements show non-stop, daily billing retry attempts. This is completely unacceptable and crosses the line into harassment. Eleanor, or whoever is managing senior complaints: please coordinate with your support team, live up to your public response, stop trying to charge my card, and issue the refund for the unused trial lapse.
Spocket is a SCAM! Unexpectedly charged over $100 after logging into my old account. I never intentionally reactivated my subscription, never received an invoice or confirmation email, and support has completely ignored my emails. Extremely disappointing customer service.
Do not use them. They will charge you indefinitely and there is no way to cancel on their website. I will have to fight them a lot with legal help so it will cost you more if you ever start. Their support service will do anything not to pay you back and their website will only prompt for you to buy subscription, not to be able to cancel.
Spocket no es más que un tapadera que esconde un abuso que roza la delictivo. Hacen cargos injustificados en tu tarjeta que no se ajustan al plan contratado. No reembolsan nada justificándose en su estricta política de reembolso que, como todo en ellos, es opaca. Su proceso para dar de baja una suscripción solo busca la complicación y hacerte disuadir de la intención de acabar con tu relación con ellos. No avisan del final del final del periodo de prueba que es un gancho para después pasar cargos a tu tarjeta. No cumplen con sus propuestas y acuerdos comoe ocurrió a mi. Muy profesionales en su tinglado de hurto. Mucho ojo!!!... cuidado también con los gurús que encontrareis en redes hablando bien de ellos
I signed up for Spocket to evaluate the platform during the free trial period while researching dropshipping solutions. I never launched a store, processed any orders, imported products, or generated any sales through the platform. Unfortunately, I was later charged approximately USD 230 in subscription fees. My main issue is not the existence of the trial itself, but the fact that I was unable to find a clear and visible self-service option to cancel the subscription or remove my payment method from the account. When I contacted support, they confirmed there was no store activity and eventually canceled the account. However, despite explaining that the platform was never actively used, my refund request was denied multiple times based solely on their no-refund policy. What disappointed me most was that my concerns about the subscription management experience were never directly addressed. I repeatedly asked why users cannot easily manage cancellations and payment methods on their own, but received template responses focused only on company policy. My recommendation to new users: if you start a trial, make sure you understand exactly how cancellation works and monitor your billing closely.
Do not be fooled by their polite public response. The reality is they already sent me an email strictly refusing to refund, hiding behind their "strict no-refund policy" despite my account having a clear cancellation confirmation! WARNING TO EVERYONE: NEVER link your credit card or even log into Spocket. They use deceptive auto-renewal traps and will charge your card without any proper authorization or warning. Once they take your money, their customer support will just repeat canned policy text to keep your cash. Save your money and stay away from this platform!
Do not trust this platform under any circumstances. They are engaging in fraudulent billing practices. I paid for a subscription from June 5 to July 5. I have never connected a store and never used their features. Not only did they refuse to refund my unused account, but they actively cut off my paid access mid-cycle while keeping my money. Worse yet, when I logged back into the account to check the product catalog that I had already paid to see, their system automatically charged my card a second time without my authorization. They are literally blocking user access while running unauthorized transactions in the background. Their customer service hides behind automated policy text to steal money for services not rendered. Stay far away from this trap. Hence, As a European citizen, Spocket is operating in direct violation of EU Consumer Protection Laws (Directive 2011/83/EU) and the Payment Services Directive (PSD2) regarding unauthorized charges. Their private corporate terms do not override statutory consumer rights on European soil. I have initiated a formal chargeback dispute through my financial institution for "Services Not Rendered" and "Unauthorized Billing." Stay far away from this trap.
Started charging me subscription even i paused it and did not even sent me a single email. When comes to marketing they send two emails daily. When charging our card Did not send a single email in 2 months regarding this. Charged me two times without any use. Absolute fake, Very bad policies
DO NOT USE!!!! This company is absolutely horrible! They refuse to cancel my membership, and refuse a refund no matter not being able to cancel. They’re robotic, they don’t care about the customer and it’s a prime example of useless corporate greed. The app itself is difficult to navigate and unless you’re willing to spend a ton they’re not there for you or your business. Look at Reddit and all the other places ppl have had horrible experiences with them - they’re likely to try and hide that as well. Wouldn’t be surprised if they delete bad reviews.
Fraudsters, These scammers capture my money on paused subscriptions and for 2 months i am unable to push products on my store. Not talking about refund as well.
This company is possibly the worst to deal with. I canceled my subscription when I cancelled Shopify. Didn’t even use it, however they continued to charge me. I sent an email to request it stop and they continued to charged me for another 5 months. Additionally I’ve asked for their complaints contact and they are unable to provide it.
My experience with Spocket has been extremely frustrating. For nearly 2 months, I faced ongoing technical issues, especially with product imports not functioning properly. I contacted support multiple times and have proof of these discussions. Because the platform was not working correctly for me, I paused my subscription for May. Despite this, I was still charged. What makes this worse is that neither Spocket nor the payment provider offered a proper solution or accountability. Customers should not be billed for a paused subscription, especially when there are unresolved service issues affecting the usability of the platform itself. I strongly advise new users to carefully monitor their subscriptions, billing settings, and payment methods before trusting this platform with recurring charges. I hope Spocket improves its customer support, transparency, and billing practices in the future because this experience has seriously damaged my trust in the platform.
Scammer 😡 alert they are scammer. Don't trust 😡😡😡
scam, they hunt on your forgotten sub after trial, another issiue is when you try close account or delete your cc. sub after trial is renew without any notification. if you want try it , use virtual card and after that delete it. reamember that tip when you login and sub weird/shity site.
Spocket advertised a 2 week trial (honored only 1 week) and through a glitch their support team could not explain, created TWO accounts for me using the same email. I unsubscribed from the free trial on the only account I knew about, but they charged us for 3 months on the duplicate account that we had no access to. They have refused to refund us, and always dodge our inquiries into how this could even happen. Avoid and just use another service. Update: We were told by Spocket that they sometimes create duplicate accounts on the same email if you sign in differently, such as with a "Continue with email" vs a manual entry of your information. Be prepared to pay twice or unsubscribe twice. That feels either criminal or grossly negligent website design.
To the Spocket Support & Billing Team, I am writing to formally demand an immediate refund of $100 that was deducted from my bank account without my authorization approximately 1-2 months ago. When I initially noticed this unauthorized charge, I immediately contacted your support team to cancel the subscription and request a refund, as I was not ready to start dropshipping at that time. Instead of processing my rightful refund, your team refused and offered me "one month free" before the subscription would officially begin. Though I was extremely unhappy with this forced compromise, I eventually agreed to the one free month. However, you have completely failed to honor your own agreement. Not only was I denied the free month and the subscription access, but my account has now been completely removed. When I log in using the same email address, I am prompted to enter new credit card details as if I am a new user. You took my money, deleted my access, and are now asking for more. This is unacceptable and is a clear scam. Consider this email my final warning. You have exactly 48 hours (2 days) to process the full refund of my $100. If I do not receive a positive confirmation and the initiation of my refund within this timeframe, I will take the following actions without further notice: I will initiate formal legal action against your company for financial fraud and deceptive business practices. I will file an official chargeback dispute with my bank, providing this email chain as proof that you took my funds without providing the service. I will expose this scam publicly by leaving detailed, negative reviews with proof on Glassdoor, Google Reviews, Trustpilot, and across all major e-commerce and dropshipping community forums. I expect this matter to be resolved immediately. Sincerely, Asif
I signed up for a trial and cancelled my account immediately after realising this wasn't what I was looking for. I received one message back saying they refuse to give a refund and I have been completely blanked since. They took £230 for an annual subscription and refused to give it back despite never using the platform!! DO NOT SIGN UP FOR THIS TRIAL. Complete scam
After my trial period ended, I forgot to cancel the subscription. I never logged in or used the platform, and Spocket wouldn't agree to a refund.
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