If you had asked me before this situation, Shippo would have received 5 stars. I had nothing but positive experiences with them, including successfully using their insurance coverage. Unfortunately, this experience changed my opinion. I was shipping an oversized piece of artwork, and UPS advised (before printing the shippo label) that if my declared dimensions or weight were below the actual measurements, I could face an additional charge of $1,875. As a result, I was not only accurate with my measurements, I was extremely conservative. The label was purchased through my Shippo account, and I brought the package to a certified retail packing store. They verified the dimensions and weighed the package on their scale. I also photographed everything, primarily for insurance purposes. When UPS subsequently applied the $1,875 surcharge, I was asked to provide proof of the package's actual weight and dimensions. I supplied the Uline product link for the art shipping box, which listed its dimensions and weight, along with photographs documenting the actual artwork's weight and measurements. I also requested that UPS provide its own photographs supporting the alleged overage. Can you imaging how much time I have spent on this. The UPS charges were reversed within a few days. I had initially disputed the charge with my credit card company, but withdrew the dispute once UPS agreed to reverse the surcharge. Here is where Shippo lost my business confidence. Despite the UPS charges being reversed, Shippo locked my account (around mid-Sept). As of November 11, my account remains inaccessible while Shippo waits for their payment processor, Stripe, to resolve the matter on its end. I have been unable to use my account throughout October and November, and Shippo has been unwilling to change that. As a small business owner, having access to shipping services is essential. Two months without access to my account, particularly after the underlying UPS charges were reversed, is simply unacceptable. For the shipping service itself, I would have given Shippo 5 stars. For their customer support timely response, knowledge and curtosy, 5 stars. For the way this situation was handled from a business policy and the resulting loss of access to my account, I give them 2 stars, maybe 1. A tip for other small-business owners: Open a USPS Business account! The shipping rates are the same as those quoted through Shippo, and USPS includes insurance coverage up to $100 at no additional charge. Sometimes the simplest solution is the best one.
Dara Levine
United States
November 7, 2026
Very deceptive practice
Very deceptive practice. Buyer beware. The shipping box dimensions were exactly as I measured, along with weight before I dropped it off at the UPS store. UPS provided a receipt with the exact same weight that I paid for. 5 days after it was delivered, I got an additional credit card charge from Shippo. The new Shippo invoice said UPS adjusted the weight and added 5 more lbs. When I provided the original receipt from UPS to Shippo, it didn't matter. See their reply to this post below. I emailed with your customer support, 4 or 5 times, back and forth. I provided a copy of the UPS receipt to them. It didn't matter. The last email I sent received no reply. Also, they do not have an 800 customer support number. You cannot call them for help.
Joel Wallace
United States
November 6, 2026
Accurate details at checkout, re-priced after delivery
I used Shippo for the first time to buy a DHL Express Worldwide label. I entered the package's exact dimensions and weight at checkout and chose Shippo because its quote was the most competitive. The shipment arrived after the delivery date Shippo showed me at purchase. Shippo's answer: that date was only an estimate, and DHL offers no money-back guarantee on this service. After delivery, Shippo charged my card an additional US$53.87. Most of it was a dimensional weight re-billing and an oversize surcharge, and both follow directly from the dimensions I gave at checkout. Express carriers charge on the greater of actual and dimensional weight; this is standard industry practice. Shippo had my dimensions and priced the label on actual weight anyway. The oversize surcharge involved no measurement question at all: the package's longest side triggered it on my own figures, and Shippo left it out of the quote. If I had given wrong dimensions, I would have paid the difference without complaint. I didn't. I gave Shippo full and accurate information, relied on its price, and lost the chance to compare it with other providers once it re-priced after delivery. When I raised this, Shippo did not address its own quote. Instead it offered to dispute the charges with DHL, provided I sent photos of the package on a scale with a tape measure. It even suggested that if I no longer had the package, I could recreate it and reprint the label for the photos. A measurement dispute can't fix a pricing error. On the late delivery, DHL told me in writing that any claim has to be lodged by the account holder through DHL USA, which is Shippo. When I asked Shippo to lodge the claim, it repeated the money-back guarantee policy and did not respond to the request. In my experience, Shippo's checkout price is not the price you end up paying, even when you give it everything it needs to quote correctly. If you are shipping anything large, work out the dimensional weight and surcharges yourself before relying on Shippo's quote.
Grace
Singapore
November 1, 2026
If you are a small business with a huge…
If you are a small business with a huge shipment, refrain from using Shippo. I’ve noticed multiple charges of $80-90 on boxes that were quoted at $20 or less so this week alone I’ve lost over $1000 that I barely even have in my account because of all these hidden fees and “non-compliance” fees that I have never seen until these last two months. When I messaged, I received an AI auto bot. And they’re still charging me multiple charges on my account. I’ve receive $215, $170, 106, $125 and so on just this week alone and this is the first week I’ve caught it because I noticed money was disappearing. They have severely hurt my pockets. Don’t use them
Consumer
United States
October 26, 2026
Clown outfit
Clown outfit. Stay away. I have a few small businesses, I was told that these guys and others (like Pirate Ship) heavily discounted shipping rates, I chose Shippo because they include FedEx and Pirate does not. I sign up, then start using their "Check Rates" function to see what shipping large poster tubes to both US and foreign addresses would cost. No FedEx rates, just USPS and UPS. Why? You must be "qualified" to see FedEx rates. What?! According to AI (because these clowns refuse to explain themselves, I had to ask AI), there has been fraud involving FedEx postage buys on the site. Okay, that involves BUYING postage, I just wanted to SEE rates before I committed to a subscription. No can do, we're too stupid to see the difference between seeing and buying. Upon my complaint about this, they doubled down on their stupidity: just to SEE the FedEx rates, I had to jump through several hoops, including "Proof of business registration, such as Articles of Incorporation or equivalent documentation from your country of registration". What clowns. Seriously. Judging from their other bad reviews here, I won't be jumping through any hoops for these nitwits. UPDATE RE Shippo Response 29oct26: "While we understand that you’re looking to compare rates, access to FedEx rates also enables the purchase of shipping labels. " A complete LIE. The "Check Rates" function is a STANDALONE estimator that cannot even TAKE shipping info (recipient name, address, etc.); only zip codes, weight and size; and you see many UPS and USPS options and prices as a result. There's ZERO reason FedEx estimates cannot be included and this response from Shippo only proves what a DISHONEST outfit they are. Stay away. UPDATE #2 RE Shippo Response 29oct26 Oh my God! They actually just DELETED their long initial response after I called them out on their LIE about FedEx estimates. They must have a full-time employee who sits there all day doing damage control on all of the complaints against Shippo's business practices. Ridiculous.
David
United States
October 20, 2026
Shipping Insurance? What Shipping Insurance?
Bought a UPS label and $200 insurance from Shippo. Mail Boxes lost the package before they even put the label on the box. Two weeks later, I'm still wasting time "chatting" with a brain-dead Shippo bot. Shippo HQ doesn't answer calls either. Don't waste money and aggravation on this house of robots.
Rocky
United States
October 6, 2026
Terrible customer service
Terrible customer service, itis near impossible to get a response that isn't automated. When you do they do not read the ticket raised and give you a generic answer.
Adam
United Kingdom
October 5, 2026
Extremely disappointed
Extremely disappointing experience with Shippo – think twice before using them I would strongly caution anyone against using Shippo based on my experience. I purchased postage through Shippo and, almost immediately after making the payment, my account was suspended. I had already paid for postage, yet I was suddenly unable to use the service I had just purchased. I was then told that I needed to go through a lengthy verification/reactivation process. The additional information and requirements involved were not made sufficiently clear to me before I made the purchase. Had I known that I could be prevented from using postage immediately after paying for it, I would never have used Shippo in the first place. What has made this even worse is the customer service. I contacted Shippo to request a full refund, but instead of receiving proper assistance, I have been met with automated responses that do not actually address my complaint or resolve the problem. I have paid money for postage that I cannot use, and I am now being expected to spend more time jumping through hoops to reactivate an account that was suspended after I had already paid. I need to send my post, so I have had no choice but to purchase replacement postage directly from Royal Mail. In other words, I have now had to pay for postage twice because of an issue with Shippo. What is particularly frustrating is that Shippo's website states that customers will not be charged for labels they cannot use. Yet I have been charged for postage that I cannot use, and I am now having to fight to get my money back. I have requested a FULL REFUND to my original payment method. I do not want Shippo credit, because after this experience I have no confidence in using the service again. The whole experience has been incredibly frustrating, time-consuming and disappointing. A company should not take someone's money and then leave them unable to use the service they have paid for, while providing little more than automated responses when they ask for help. If you're considering using Shippo, I strongly recommend that you look carefully into their account verification and suspension process before giving them your money. I will update this review with the outcome of my refund request.
adam lyons
United Kingdom
September 21, 2026
Make sure you document like you're heading to trial...
If you use Shippo, make sure you take a photo of the top, bottom, left, and right sides of the package before you mail it. Oh, and make sure you take those photos with a tape measure next to the box to show the exact dimensions. And take a photo of the box on a scale. Because if you don't, and you declare the package size and weight, confirm it with the post office when you drop it off, receive a receipt to verify the information you provided - Shippo will STILL go ahead and make up new dimensions for your package, grossly overstate the package weight, and will charge you extra fees WELL AFTER the package was delivered. I recently shipped a 5 pound package, and three weeks later Shippo charged me an extra 30% of the total shipping cost - stating that my package was 11 pounds. Don't you think the post office would have caught that error instead of giving me a receipt saying my package weighed 5 pounds? But, joke's on me because I didn't take seven hundred photos of my package before I mailed it, and I didn't assume that Shippo was going to blatently lie and scam me. It's not about the extra shipping fee. It's the LIES. They won't refund me, even though my receipt confirms the package weight was indeed 5 pounds - not they're claiming the extra charge was because my box's dimensions were 1" larger than they actually were. Lesson learned, and account cancelled. Buyer beware, Shippo is a con artist. *EDIT* After multiple emails back and forth with Shippo trying to resolve this to no avail, I wrote and posted this review. Hilarious that they respond asking for more information when they have everything they need to know right in front of them already. If we're asking for more info, do I get to ask for your proof that the dimensions and weight I provided (and verified with the post office upon dropoff) were incorrect? Oh, no? Just gotta take your word? Ok... Hey Shippo, why don't you get the hint based on ALL the reviews your customers are posting about you ripping us off? I've used you multiple times to ship, and now you want to fight me over $5. I've now cancelled my account, posted this review, and they STILL don't care to "make it right". Nice customer service you've got there. Good luck staying in business.
B. M.
United States
September 20, 2026
Absolutely terrible company
Absolutely terrible company, they tend to steal money from end customers by “adjusting” labels. The dimensions were exactly as measured, along with weight. They decided to charge me triple the amount.
Masi Yousufzai
United States
September 18, 2026
A box cost $9 to ship on shippo via…
A box cost $9 to ship on shippo via USPS. Had some time on my hands, so at post office I asked them to quote me the price for same delivery option. At the post office it would have cost $17. The postmaster even commented seeing this all the time and wondering how it could be like that. I'll keep using Shippo.
tulanch
United States
September 14, 2026
Not great at all
The shipping labels are always a penny off making record keeping a PITA. Support is completely lacking when the shipping company decides to apply surcharges, and they are just blindly passed on to you. Not happy and looking for a different app.
Tattz Supplies
United States
September 6, 2026
Shippo Had isssues with labels (Solved)
UPDATE: Shippo took responsibility and provided an adaquate solution. If a company can own mistakes and correct them I will gladley adjust my score. The count has now gone up to 42 packages. I paid Shippo for 42 shipping labels, shipped the products, and USPS has since confiscated the packages because the postage was flagged as counterfeit. Shippo refuses to acknowledge the issue. Every time I ask them directly about the counterfeit postage, they dance around the question and have even provided me with information about orders that aren't mine. At this point, I am in the process of refunding customers for $1,728 worth of orders because of this situation. I have also contacted the U.S. Postal Inspection Service by email, but I have no idea how long it will take to receive a response. Shippo sold me shipping labels that USPS identified as counterfeit, and Shippo continues to refuse to acknowledge what happened. I have the receipts, support chats, tracking information and statuses, emails from angry customers, and everything else needed to document and back up what I'm saying. I will gladly post all of it here. I have everything in the back up the claim that shippo showed me fraudulent labels and refuses to acknowledge it. Based on my experience, I would strongly recommend not using Shippo at any cost.
Anthony Hilbert!
United States
September 5, 2026
Random surcharges weeks later. Watch your card.
We push decent freight off our dock daily, but having Shippo hit our card three weeks after the fact for "box dimension audits" is pure nonsense. No phone number to call, just auto-replies over email while they hold your cash. The initial rate looked fine at checkout, but the back-end rebilling completely eats whatever margin you had left.
Rod Goldner
United States
August 21, 2026
WARNING
WARNING! NEVER USE THIS COMPANY. They quoted one price for multiple domestic packages and then charged $1,200 in surcharges after the fact. I think there is something wrong with their calculations during checkout. FRAUDULENT COMPANY. Their customer service is pretty much non-existent. Response. It has nothing to do with the carrier. YOUR system does not quote properly. Look at the other reviews. Complete SCAM. I reached out last week and got one response. Your customer service needs a complete revamp.
jetset
United States
August 21, 2026
I admire the low shipping rates and…
I admire the low shipping rates and ease of use in the online app
J and J Woodables
United States
August 19, 2026
Quoted at $87. charged at $162.
Quoted at 87. for a package to Australia. Better rate than USPS and several other carriers. Of course after delivery they come back with an additional 75. in charges for 'remote area' delivery and re-calculation of package size as they claimed it was 1" off. They automatically charged my card they had on file. Never using this outfit again.
Ken McBride
United States
August 14, 2026
Shippo charges a dollar or 2 extra for…
Shippo charges a dollar or 2 extra for a measly $125 package insurance, and when your package is damaged in transit, their 3rd party insurance provider will deny your claim! Stick to trustworthy providers like UPS
Owen Naughton
United States
August 11, 2026
Shipped a package through Shippo on…
Shipped a package through Shippo on August 13 via UPS Ground Saver. Three weeks later I find out — not from Shippo, from calling UPS myself — that USPS flagged it for unpaid postage and it's not being delivered at all. Shippo sold me a $93.84 label that apparently wasn't enough, can't tell me what's actually owed, and offers zero fix. Their "solution" is a USPS email address and a shrug: "retrieval is not guaranteed." No refund, no accountability, no explanation for their own label failing. If your label doesn't cover real shipping costs, that's on you to fix — not on your customer to go chase down a different company. Three weeks, no package, no money back, no answers. Avoid Shippo if you actually need your shipment to arrive.
MU
United States
August 3, 2026
Damage to shipment
I shipped 16 boxes from Arkansas to Maryland on July 31st 2026. It was an extremely painful experience. Not only did Shippo charge me for a box that was not shipped, because they had my credit card on file, they charged an additional $48 claiming that the size and weight of 8 boxes were incorrect. I used the same boxes for all 15 of the packages which was the Home Depot box size with the dimension 15X16X26. I wonder how 7 boxes were correct but 8 were not. The boxes came in opened, items were missing, some were broken, though I had fragile labels all over the boxes, The package arrived severely damaged. The outer cardboard carton was crushed, torn, punctured, and partially opened, with large sections of the box ripped apart and the contents exposed. The photographs show extensive deformation and tearing of the carton, including a large opening in the side and damage to the seams and panels. The contents had shifted inside the compromised carton and were no longer adequately protected. Several items were packed in plastic bags and were visibly displaced within the damaged box. The condition of the packaging indicates that the shipment sustained significant impact and/or compression during transit. I retained the original damaged packaging and contents and can provide photographs and supporting documentation. I had purchased insurance on the packages from Xcover which was recommended on the Shippo Website but Xcover denied my claim stating that the boxes were not packaged correctly. Xcover said" Your box must have at least 2 inches (5cm) of approved cushioning material, such as EPE foam, moldable foam or air pillows, between the item and all six walls. Craft paper, newspaper, clothing and loose cardboard are not accepted. Multiple items must be individually wrapped with at least 2 inches (5cm) spacing between each so that items do not touch. Items over 10 lb (4.5kg) must include impact-resistant EPE foam at all exterior corners," This is the WORST experience I have ever had with shipping. I can provide pictures of the boxes.
Shade
United States
July 31, 2026
They are awful
They are awful. No customer service, and will lock you out of your account without notice. They can also prohibit you from downloading labels you have already paid for. If you are doing high volume shipments. STAY AWAY!!! Refunds take 2 weeks, and can only be refunded as credits to your account. You will not get your money back. Customer service is slow and virtually non existent.
Hunter Jones
United States
July 26, 2026
Greedy company with poor customer service
Their shipping insurance covers nothing. If something happens with your insured shipment, they will do the best in cooperation with their Xcover insurance partner you never receive any insurance payment. They will ask you to provide a set of stupid documents as a proof that your shipment was lost or damaged, including police reports and results of investigation from a shipping carrier. Even if you try to collect all requested documents your insurance claim filling period will be expired by that time, cause they set very short period of time to file the claim. The only way to make get your money from them - dispute a transaction through your financial institution.
Vladimir Vladimir
Russia
July 25, 2026
I used it only 2 times and it charged…
I used it only 2 times and it charged me 4 times. This is crazy. Never happened with any other such service. No explaination given. No email. Nothing Besides they do not have any customer care Phone Number. Feels like they purposely charge you then go in hiding so they can not be contacted. Also Seems it is not possible to block them from charging me wrongfully via my own financial institution. Seems such strongly managed fake work.
Dolly
United States
July 25, 2026
I tried Shippo because I was given a…
I tried Shippo because I was given a ridiculous quote from DHL express to ship a 2.5lbs package 📦 for $330 internationally to Ghana. Shippo pricing was $220 less while still using DHL express as the shipper. I used the free account. A label was created and all forms completed/downloaded/printed. I had full autonomy over my choices UPs, FedEx, USPS, and DHL. I was truly amazed at how seemingly easy it was. I dropped my package off at a DHL express location with no additional fees or concerns. My tracking # was provided and shipping is underway! I had a very positive experience. Thank you.
Mia Craig
United States
July 22, 2026
Warnung!
Warnung! Retoure Option ist bei diesem Laden eine Unmöglichkeit. Erstens müsst Ihr selbst für die Kosten der Rücksendung aufkommen. Zweitens, wird das Paket von wayofwade nicht angenommen und an Sie zurückgeschickt. Dabei landet das Paket allerdings bei einer total fremden Person. Keine Chance auf Rückerstattung. wayofwade verweist auf DPD, DPD auf shippo. Keiner übernimmt die Verantwortung. Nun ist mein Paket verloren gegangen und ich habe sogar noch dafür bezahlt. 300€ einfach so weg.
Jurij Kornienko
Germany
July 21, 2026
i HAVE USED SHIPPO FOR PERIODIC…
i HAVE USED SHIPPO FOR PERIODIC PERSONAL MAILINGS. I NOTICED ON MY CREDIT CARD STATEMENT A MONTHLY CHARGE OF $19 FOR A "PRO PLAN" THAT I DID NOT KNOWINGLY SIGN UP FOR. I HAVE BEEN TRYING TO CANCEL THIS PLAN FOR OVER A WEEK. I HAVE NOT RECEIVED ANY RESPONSE BECAUSE THEIR FORMS REQUIRE THE NAME OF YOUR BUSINESS AND THE URL FOR YOUR WEBSITE. I HAVE NEITHER SO THE FORM WON'T SUBMIT. I FOUND A FORM THAT FINALLY SUBMITTED. I HAVE BEEN CHARGED $76 AND HAVE ONLY MADE 2 LABELS!! SHIPPO NEEDS TO ESTABLISH CUSTOMER SERVICE THAT IS ATTAINABLE. I WOULD LIKE A REFUND FOR THE $76. Shippo responded and refunded my money!
Mary Ann Punke
United States
July 20, 2026
Their customer service bot canceled my label without my permission
Added insurance to a Usps item and later read it wouldn't cover the contents anyway so wanted to cancel . Their bot is faulty and initially said I didn't pay for insurance (a lie ), and then cancelled the complete label without me asking it to, or me giving it permission . This has led to a mess with tracking and trying to get them to fix the issue,all because their customer bot is incorrect and did more than what it was asked . I'd stay away and find a better provider who can actually assist when something goes wrong .
Mal
United Kingdom
July 13, 2026
TitleSave yourself the stress, hidden charges, and headache—find a different shipping platform.
Title: Terrible Communication & Hidden Billing Practices — Steer Clear They operate completely in the shadows regarding their billing. Save yourself the stress, hidden charges, and headache—find a different shipping platform.
Vickie Hickmore
United States
July 13, 2026
Shipping could not be easier..
Shipping could not be easier...nor more affordable than getting taken for a ride by the shippers! I ONLY ship with Shippo and tell others to do the same.
Gcthree
United States
July 10, 2026
Terrible decision to use this app from…
Terrible decision to use this app from my Wix store, easy to set up , purchased shipping label no problem.. then immediately blocked my account l was unable to print the shipping label l purchased , customer service is non existent. Had to repurchase directly to Royal Mail .. still awaiting a response from shippo .. l would suggest not to use this company
Matthew Lewis
United Kingdom
July 1, 2026
I love Shippo
I love Shippo! Easy to navigate, never a problem with the labels, connects with all my shops!
Jeanne Williams
United States
June 29, 2026
0 Warning When Failures Occur
I scheduled a pickup through their website, only to find out after the pickup window that DHL never received the request. Shippo support confirmed this was a known issue on their end they were investigating, but I received zero warning or notification before relying on the pickup. The lack of proactive communication left me scrambling and completely changed my plans. They let me schedule a pick up, purchase postage, and gave me confirmation despite knowing their system was faulty. Very disappointing experience, and I won’t be using Shippo again.
Andrew Yang
United States
June 25, 2026
Shippo overbilled me thousands of $$ and won’t refund my money
Shippo billed my card for DHL “weight correction” surcharges and multiple other fees on international shipments from the US to the UK well after delivery — all undisclosed at purchase, unsupported by any documentation, and totaling over $2,200 in additional charges applied to my credit card across 17 shipments. When I asked for the underlying audit data, Shippo’s rep repeatedly requested I submit photographic proof of the weight and dimensions of each package (for already-delivered packages!) and claimed this was a contractual requirement — it is not. The Terms of Use have no such requirement— how could every business photograph every package on scales and with tape measures? Aburd. After 30 plus days of no response (and they refuse to speak to me on telephone) I’ve now had to open a formal dispute with my credit card company and am preparing to take legal action against Shippo. If you use Shippo for international shipping, expect to be rebilled after the fact for whatever amount they decide with no real recourse and no way way to obtain a response. I will never do business with Shippo and highly recommend you find other shipping platforms to use.
John
United Kingdom
June 25, 2026
100% crooks - shady -- bait and switch -- beware!
100% crooks. Showed me a price of $13.xxx - and charged $31.xx. (3 other options were all below $20) I had picked the cheapest and it only become $31.62 AFTER I printed the label. When I asked them to cancel the label (within about an hour) they offered to redund the money into my shippo account AFTER 14 days after the carrier confirms that I didn't ship anything. Wasted 30 minutes on Chat
Satish Chhibba
United States
June 22, 2026
SCAM
SCAM! My package got lost in FL on June 9th but Shippo mysteriously charges me $34 in surcharge on June 22nd and falsely claimed its because the package was sent to San Pable, CA which they claim is farther away from Berkeley than across the country??? In the same email, he acknowledges that my package was lost June 9th in Jacksonville but the surcharge was justified for this invisible package??? I caught them lying to get extra cash from false surcharges and they only offered me CREDIT for the fraudulent $34. I looked at my invoice and all of my packages have arbitrary enormous surcharges!
Roshanak
United States
June 9, 2026
Very easy to use
Very easy to use. I love that I get all the shipping options in one place. Then I can decide on what I want. It’s also great to be able to add insurance and so on.
SML
United States
June 5, 2026
Easy processing and choice of shippers…
Easy processing and choice of shippers is great
Alvin
United States
June 4, 2026
Been with Shippo for years
Been with Shippo for years, the other vendors competing for Small Business clients don't even come close.
LUIS LARZABAL
United States
June 3, 2026
Great Platform
Simple system... easy to use and the pricing great!
A.D. Roberts
United States
June 3, 2026
Good job
Good job! Keep it up!
SHARON PELLOM
United States
June 1, 2026
This is perfect for use with eBay or…
This is perfect for use with eBay or just your everyday shipping needs. You can connect your eBay store to Shippo and it will import your orders to make your shipping much easier.
Rick
United States
June 1, 2026
This a a very simple and uncomplicated…
This a a very simple and uncomplicated solution for Small Business's like mine.
Abimbola Okubena
United States
May 27, 2026
I was supposed to get $50 for referring…
I was supposed to get $50 for referring someone and they were also suppose to get $50 for spending $50 on labels. It was suppose to be automatic and instantly. I purchased like 10 more labels and I keep getting charged. It's all fake just so people can sign up It doesn’t say that it says when the person I refer prints the first label I automatically get $50. It doesn’t clarify I have to spend $50 as well for both of us to get the $50 well anyway this was 2 days ago I am now way over the $50 in spending and I still haven’t received their credit.
Mayra Urrutia
United States
May 16, 2026
I enjoy working with Shippo for all my…
I enjoy working with Shippo for all my shipping needs. They’re easy and efficient. Keep up the good work.
Kianga Jinaki
United States
May 12, 2026
Pretty dependable for my small shop
I’ve been using goshippo for a few months now, it’s been solid for my small shop. Most of my deliveries have gone out without any issues, and the tracking updates are usually easy to follow. Packages generally show up when they’re supposed to, which is really all I need. I did have one order arrive a day late, but it wasn’t a huge deal and the customer still got their package fine. Overall, it’s been reliable enough for me. I’m giving it 4 stars because there are still a few small delays here and there, but nothing too frustrating. 0 Reply
charles_Smith70
May 10, 2026
Great Pricing and Customer Service
The pricing is great in comparison to typical retail pricing. I did have a billing issue with UPS and after a quick email to Shippo support they resolved it immediately. They also proactively provided tips on how to avoid similar problems in the future. Great experience over the last year.
Peter Kuhn
United States
May 8, 2026
Absolutely the worst customer support…
Absolutely the worst customer support around. They only communicate by email and Take hours to respond. You literally can not get them to phone you. If I could give a negative number I would.
Social Media The Supply Cache
United States
May 3, 2026
Like every other "company" hiding…
They suckered me back in. They approved my claim last time (although it took forever and me having to contact their offices directly), so I gave the a try again. 8 months later....here we go again. Like every other "company" hiding behind the internet and scamming with a 'skimming" business model, Shippo (using Xcover.com as its insurance agent), makes its money on the law of averages. Take just a small 1 or 2% "insurance" charge on the competency work of UPS, USPS, Fedex, DHL, etc. and assume that 95% of items will be delivered without problems. Great profit margins there leeching off the delivery company. But what happens when you DO have damage??? Ordinarily, you'd file a claim with the delivery company. Not here. You file a claim with this Asurion knock off company, XCover. com. And they will not provide a real live agent but rather some hidden AI processing to evaluate your claims, pictures etc and deny your claim. Give you some bogus nonsense of why you allegedly didn't adhere to THEIR standards (not the actual shippers) and then you're forced to deal with this fully autonomous interface IF an until you get some sort of resolution, minus fees of course. Here's my review of their Xcover. com directly: "DON'T BUY THE SHIPPING INSURANCE!! Buy shipping directly from carriers!! I've been buying shipping insurance through Goshippo.com label for over a couple of years now, but this is my first claim under their change to XCover.com. And it's a total SCAM. There is ZERO, NONE, NADA real person interaction with XCover. All AI interaction, which means you claims will take FOREVER, if denied, shuffled through another AI loop and ultimately just giving you a headache on top of your loss. GoShippo is constantly bug/push for you to buy their shipping insurance coverage which is not GOSHIPPO, but rather XCover.com (Insurance policies issued in the United States of America are provided by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 30th Floor, New York, NY 10036; Delaware LLC registered under CORPORATION SERVICE COMPANY, 251 LITTLE FALLS DRIVE, WILMINGTON, DE, 19808, Phone: 302-636-5401). I have had to file 2 complaints (2 claims) with my state's attorney general's Insurance Fraud office over their lack of timely processing and payment of claims for product that was shipped, insured and damaged through GOSHIPPO.COM. (REFERENCE: xcover.coms' state license registration number) You're better off using UPS/USPS/DHL/FEDEX sites directly and having those carriers insure your items. The HUNDREDS, if not thousands, of dollars that I've spent in insurance coverage to finally file a claim and deal with this nonsense is ridiculous! I will no longer be using GOShippo as a result of this."
True Blue Motorsport
United States
April 29, 2026
Shipment Date Calendar Glitchy
Created a label and before purchasing tried to change the shipment date to reflect 4/30 (the actual date of shipment) from today's date (4/29). Their system kept changing the date back to 4/29 and then their chatbot lied and said the date said 4/30 which was untrue. I took video of the glitch. The USPS has the right to refuse packages if they do not have the correct ship date on the label. Shippo needs to fix this discrepancy. I did not feel they took my concern seriously at all. I am very disappointed.
Christina
United States
April 24, 2026
Quick, easy labels for a small shop
I’ve been using goshippo mainly to make shipping labels, it’s been really easy to work into my routine. You enter the address, choose the rate that makes sense, print the label, and you’re done. It also flags small address issues, which is one of those little things you don’t appreciate until it saves you from a delivery problem. I did have to void a label once, and that was painless too. If you’re running a small shop and still doing labels the slow way, I’d say it’s worth trying because it can save you a lot of time without adding much hassle 0 Reply
fred1997
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