The customer support here is exceptional
The customer support really is great. Good workflow automation and a user friendly interface that makes it easy to navigate.
Stan Walukonis
United States
Showing 25 of 25 reviews
Mature product, good automation and responsive support
I have been a Salesflare user for c. 8 years now. In that time it has become a very mature, very full-featured CRM that I'm really comfortable with. I particularly like the email integration and the fact that I can access both Gmail and iCloud accounts.
Tim O
United Kingdom
Great CRM!
Sending mass emails is always easy, we do it straight through the app or Gmail. Customer service is always quick and helpful. The price point is great. I think they could do better on helping finding contacts for outreach, but everything else is great!
Fozia Paracha
United States
Finally a CRM that simplifies the core…
Finally a CRM that simplifies the core functions of sales and integrates it with your everyday apps. Accounts, Contacts, Opportunities, Tasks...wash, rinse, repeat! Also allows easy automation with Zapier and their customer support is top notch. Very happy.
140916-8351
United States
Been using the product since 2018
Been using the product since 2018, great for b2b sales, drip campaigns, and overall client management. Team is responsive and understanding of start up needs and challenges.
Rob
United States
Best CRM for Small business and startups
Great team ! Great product, the CRM is easy to use , I like that it is a small team and that they are easily accessible. The CRM is easy to use also.
Adyan BUDIMLIC
France
Good customer service, excellent CRM with flexible pipelines
1. Customer service - fast response times with the email-based customer service. 2. Flexible pipelines - I keep multiple pipelines for sales, experts I can rely on, and public speakers I can use. This flexibility is helpful for businesses in the media industry. 3. Reliable - I've been using it for years without downtime.
Todd Brogowski
United States
Great product at a reasonable price…
Great product at a reasonable price with great service. Salesflare team is responsive and has even adjusted the product based on user input. Highly recommend this CRM and this company.
Consumer
United States
I like it
What do you like best about Salesflare? I like how SF integrates with email and LinkedIn. The email finding feature is cool. I like the visual representation of the columns for funnels. Bruno on the team is great. Customer support is great. What do you dislike about Salesflare? It would be great to change the way you set reminders so it takes fewer clicks. What problems is Salesflare solving and how is that benefiting you? Helps me keep on top of client accounts and tracking leads
Vinny W.
Consultant Small-Business(50 or fewer emp.)
Exactly what my small business needs
What do you like best about Salesflare? Clean, smooth, easy to use and always looking to add features to help me and my business. Can't recommend them enough! What do you dislike about Salesflare? I honestly can't think of any dislikes. Their team is very responsive any time I reach out with questions. What problems is Salesflare solving and how is that benefiting you? Salesflare keeps all of my potential client work in order and even reminds me when it's time to reach out. Having everything organized on one page with all the detail available with a few clicks is very helpful!
John G.
Thought Provoker Small-Business(50 or fewer emp.)
Excellent Experience with Salesflare: Intuitive CRM and Outstanding Support
What do you like best about Salesflare? Salesflare its intuitive and modern interface allows seamless management of customer relationships, saving a significant amount of time. Among its best features are automatic email integration and interaction tracking, which simplify the sales team's work and allow them to focus on higher-value activities. A key strength is their excellent customer support: fast, knowledgeable, and always ready to provide tailored solutions. I would like to particularly mention Francesca and Bruno, who stood out for their clear and proactive responses, guiding me step by step through more complex configurations, making the entire experience extremely positive. I highly recommend Salesflare to anyone looking for a powerful, user-friendly CRM backed by a top-notch support team. What do you dislike about Salesflare? Although some features of Salesflare could be improved, I greatly appreciate the developers' commitment to listening to feedback and making updates to meet user requests What problems is Salesflare solving and how is that benefiting you? Salesflare automates data entry and communication tracking, saving time and reducing errors. Its seamless integrations and intuitive interface help streamline lead management and follow-ups, boosting productivity and improving sales outcomes.
Vania P.
Digital Marketing Strategist Small-Business(50 or fewer emp.)
Everything it should be and nothing it shouldn’t
What do you like best about Salesflare? It's simple and effective. A visually-driven, powerful sales tool that helps me stay focused What do you dislike about Salesflare? I'd Like it to integrate more lead finding tools What problems is Salesflare solving and how is that benefiting you? It's helping me stay focused on moving y customers through the pipeline. It helped me organize my database to begin reaching out systematically
Jessica T.
Small-Business(50 or fewer emp.)
very easy to use. and the customer service is excellent/very reponsive
What do you like best about Salesflare? again, easy to use and integrate into my MS Outlook What do you dislike about Salesflare? a little slow to update "notes" in account portion What problems is Salesflare solving and how is that benefiting you? Helping to manage existing/prospective account information, plus, manage opportunity pipeline
Marty M.
SVP of Sales Mid-Market(51-1000 emp.)
Driving Success
What do you like best about Salesflare? What I appreciate most about Salesflare is its ability to streamline customer relationship management. It automates many of the routine tasks, ensuring thta I can stay on top of follow-ups and track vital customer information effortlessly. Insights allow me to make data -drivien decision, ultimatley improving sales efficiency. Outstanding customer support. Salesflare team always assist when have a question. What do you dislike about Salesflare? The challenge I’ve encountered is when a General Manager has dual responsibilities across two locations. When I create an account for each location, I'm unable to assign the same contact information for the GM to both accounts. Since Salesflare recognizes the email address as already existing in the system, it ends up removing the contact from one account, causing a gap in my records. What problems is Salesflare solving and how is that benefiting you? Ensuring that I stay on top of follow-ups and track vital customer information effortlessly
Melvin R.
Sales-Business Development Small-Business(50 or fewer emp.)
Reliable and Simple CRM
What do you like best about Salesflare? Salesflare's simplicity and ease of use are its strongest assets. It provides all the essential features needed for efficient team tracking without overwhelming users. The cost-effectiveness compared to other CRM solutions is a significant advantage, making it an excellent value for small to medium-sized businesses. What do you dislike about Salesflare? While Salesflare has been a reliable tool for the past four years, the lack of new feature additions and UI updates during this period is somewhat disappointing. A refresh of the user interface and the introduction of new functionalities would greatly enhance the overall user experience and keep the product competitive in the evolving CRM market. What problems is Salesflare solving and how is that benefiting you? Salesflare is effectively solving our CRM and Sales Analytics needs. It's benefiting us by providing a simple yet comprehensive platform for tracking our team's sales activities and analyzing our sales performance. This allows us to streamline our sales processes and make data-driven decisions.
Dominique S.
CEO Small-Business(50 or fewer emp.)
Love the simplicity and automations.
What do you like best about Salesflare? Love the simplicity and easy of use. Yet still has most of everything you need and expect. Integration with LinkedIn and Gmail is good. Automated data enrichment is good. It's nicely focussed on account management - great for B2B sales. Email and we tracking is good. What do you dislike about Salesflare? - Not possible to support email aliases like sales@, etc without additional per seat costs. - when an employee leaves - handovers more complex than need to be. - Filters could do with a better UX - a bit clunky to use. - Lacks a dedicated contact history (vs Account history) - this is by design and it's OK but I'd prefer the option of an additional view of a specific contact's correspondence. What problems is Salesflare solving and how is that benefiting you? Single source of truth for correspondence with Accounts/Prospects Populating prospect database
David V.
Founder/CEO Small-Business(50 or fewer emp.)
A CRM that gets the needs of an AI Startup
What do you like best about Salesflare? Salesflare is a rich environment that my AI team has adopted. It's rich in that it can do everything we need, but not so fussy that you can't figure out what's going on without to turning to a random search "help" videos. The contact and support from Salesflare is personal and friendly. What do you dislike about Salesflare? We haven't run into anything yet. Maybe as we scale we will, but I don't foresee tht. What problems is Salesflare solving and how is that benefiting you? We need a platform to capture email content, client information and client proposals and active contracts. We also use Salesflare for marketing campaigns.
Michael S.
Chief Operating Officer Small-Business(50 or fewer emp.)
Very well designed and intuitive interface, the program simplifies complex workloads
What do you like best about Salesflare? Brilliant user support and great interface with loads of features What do you dislike about Salesflare? It integrates with my emails in outlook but isnt a complete substitute for it What problems is Salesflare solving and how is that benefiting you? Keeping track of communications and workflows between multiple clients
Leonard d.
Business Owner Small-Business(50 or fewer emp.)
Excellent functionality and great support
What do you like best about Salesflare? Excellent functionality and very fast and professional support, which has answered all our support questions and topics within a few hours so far – usually within an hour. What do you dislike about Salesflare? nothing to mention; we are very satisfied. What problems is Salesflare solving and how is that benefiting you? Keep track on sales leads.
Thomas N.
Geschäftsführer Small-Business(50 or fewer emp.)
Very helpful customer care
What do you like best about Salesflare? Their customer care is extremely helpful and prompt to reply. They are thorough in the way they help you out and don't just link/direct you to FAQs or online docs. What do you dislike about Salesflare? Exporting simple data sheet (eg: all accounts, all opportunities) is easy, but when you want to start filtering or merging data, the export can get a little tricky and require a lot of manual work in excel. What problems is Salesflare solving and how is that benefiting you? CRM
Anonymous
Small-Business(50 or fewer emp.)
Senior Account Executive
What do you like best about Salesflare? It's very easy to get started. As your business changes along the way, it's so customizable that you're never really locked into a certain way of tracking your own communications as well as your team What do you dislike about Salesflare? I haven't really experienced many. The one gripe I would have is the way the email workflows are organized. We do a lot of targeted campaigns and the more you do, the more they start to stack up as a list of workflows without a good way to compartmentalize them by strategy. That being said, the email workflow piece has still created loads of business for us. What problems is Salesflare solving and how is that benefiting you? I recently had an issue with calls logging from my android device's call logs. They responded to me within a few minutes and promised to get a solution put in place in 24 hours. It was fixed in about 30 minutes. They are great at service.
Bob K.
Senior Account Executive Small-Business(50 or fewer emp.)
Salesflare is a better and simpler version of Salesforce
What do you like best about Salesflare? Ease of use / email tracking / workflow / setting reminders. I also think the support team is great. What do you dislike about Salesflare? I wish there was a rep in the US that can answer questions starting after 3PM EST. What problems is Salesflare solving and how is that benefiting you? Keeping organized on large scale campaigns.
Zachary G.
Account Executive Small-Business(50 or fewer emp.)
Very useful for small and medium sized enterprises
What do you like best about Salesflare? The Linkedin integration is very useful and a huge time saver What do you dislike about Salesflare? Might be too simple for more complex workflows What problems is Salesflare solving and how is that benefiting you? Keeping track fo leads and having all the information added from linkedin when you create an account. The oultook integration so everybody involved can see what has been discussed.
Anonymous
Small-Business(50 or fewer emp.)
Easy to use CRM
What do you like best about Salesflare? This platform is incredibly user-friendly and perfectly suited for our B2B requirements. The outstanding customer service and responsive team make it an ideal choice. Transitioning from another CRM was seamless, and the integration was a breeze. What do you dislike about Salesflare? We have shared with the Salesflare team the features we would like to see added in the future. What problems is Salesflare solving and how is that benefiting you? Tracking the sales process has been convenient, and the customization aligns with our business requirements. Pipeline management has been easy.
Anonymous
Small-Business(50 or fewer emp.)
Five Star experience with Salesflare
When shopping for a CRM suitable for our peculiar business, it became clear that no CRM had been built with our needs specifically in mind. The team at Salesflare took the time to understand our unique needs, and they know their product well enough to suggest minor compromises that made everything work. If your needs aren’t ‘straight up the fairway’ you owe it to yourself to talk to Salesflare.
TechMor Services
United States