July 23, 2026

Saad helped me troubleshoot my login…

Saad helped me troubleshoot my login issue and helped me resolve the problem that I was facing. He was patient and ready to listen to my problem.

July 23, 2026

Neelov just help me all the way

Neelov just help me all the way, he deserve a payrise, because how he handle issue, when I do need VPN in the future I’ll think of PureVPN the first thing.

July 22, 2026

Thanks to Saad

Thanks to Saad. He got me back up and running

July 22, 2026

Saad was very helpful

Saad was very helpful and resolved the issue VERY quickly. Thank you

July 20, 2026

Some websites still get geoblocked

There are some websites though that can track its algorithm and would remind me that I'm outside their country.

July 19, 2026

Helpful with getting my problem solved

July 17, 2026

PureVPN Support Team: Hut ab!

Ich hatte beim ping einen Verlust von 60-80% der Pakete. Ich habe dies dem Support gemeldet und innerhalb von 2 Tagen ist die Verlustrate noch höchstens 1% (bei 100 pings) Dies ist eine hervorragende Leistung des Support Teams, denn mit der Verbindung zwischen Venezuela und Deutschland hätte die Aussage auch lauten können, daß eine langsame Verbindungen bei dieser Entfernung völlig normal ist.

July 17, 2026

Tech support Saad was able to help me…

Tech support Saad was able to help me get my account up and running after being on an old account system. I was charged but didn't have access to the VPN as my account showed expired. Saad verified my charge and was able to reset my account information to give me back access on both web and windows app. Thanks.

June 22, 2026

Saim

Saim, a support team member, has been very supportive and solved the connection problem(and related account issues) of the PureVPN app on both my iPhone and Mac.

June 21, 2026

Quick resolution.

June 21, 2026

- Schlechter VPN Service

- Schlechter VPN Service; sehr langsame Verbindung (Werbeangaben sind ein Scam) - Software schlecht programmiert und unausgereift - Verstecktes Abo!!! Nicht darauf reinfallen - die buchen sonst einfach ab! (Checkt eure PayPal Einzugsermächtigungen und löscht sie! Bei mir hatte PureVPN GZ Systems 8 Ermächtigungen warum auch immer) - Man kann den Account nicht löschen im User Panel Seid gewarnt!

June 18, 2026

Bilal addresses my problem and solved…

Bilal addresses my problem and solved it quickly.

June 18, 2026

Got My VPN Port Forwarding Working

Helpful support that stuck with a tricky VPN port forwarding setup until it was working. My use case involved Docker, Gluetun, custom OpenVPN configs, and port forwarding, so it was more technical than a normal setup. The support rep was patient, provided the right PF server details, and helped narrow down the issue step by step. The final setup works, and I appreciated the persistence.

June 17, 2026

Good service that helped solve the…

Good service that helped solve the issue I had.

June 17, 2026

Very good.

Saim was quick to respond and assist with my enquiry of transferring my old VPN to PureVPN

June 12, 2026

Bilal did an outstanding job helping be upgrade

Bilal did an outstanding job walking me through the process of extending my account by 5 years using my existing email address using the 5-year upgrade offer. It was a somewhat complicated process, but he made it work!

June 12, 2026

Helpful costumer service

Helpful costumer service Uzair was very helpful on supporting me with a automatic payment mistakenly done. He managed to change my subscription for their cheapest plan at the time. Was a quick fix also so nothing to complain

June 10, 2026

Navigation in the account page

Navigation in the account page difficult, but Saad provided quick help

June 9, 2026

Can't login before subscribe | Can't connect before unsintall

First I can't login after sign up, contact the CS, told me that my email not registered. and offer to try to subscribe. But Im want to subscribe so I subscribe and fill new account with the same email. and it work. so before: can't login, can reset password, got the email reset password. after subscribe: got welcome email, etc but after download the app for windows, it very slow and don't have internet activities. so Uzair help me there. I need to uninstall other VPN then restart the PC, then it's all normal. tried switch different connection too but not good. just need to uninstall other and restart. and all normal. so not 5 star cause you must solved the login problem without subscribe first mate.

June 7, 2026

Impossible to stream RTBF

Impossible to stream RTBF, bought an access to ExpressVPN and immediately worked.

June 7, 2026

Refused a courtesy refund on an unused renewal

I was auto-charged US$47.95 on 4 June for a renewal I'd forgotten to cancel. I contacted support within three days, confirmed zero usage on the new billing cycle, and asked for a one-time courtesy refund. It was refused on policy grounds, with an offer to keep the service running instead. I understand renewals are non-refundable under their terms, but declining any flexibility on a service caught immediately and never used is disappointing. I’ll gladly update this review if PureVPN chooses to make it right. 11 June 2026 update: I received the full US$47.95 refund on 8 June. In fairness to anyone reading: email support initially declined, then offered only a partial, and the full amount came through after multiple dispute channels. Glad it was ultimately put right, though it took more effort than it should have and could had been smoother.

June 6, 2026

Top notch support

Top notch support. We solved a very difficult to track networking issue together. I learned something and they took my solution to make it part of their support. Great service.

June 6, 2026

Saad fixed in five minutes what I spent two hours troubleshooting on the Internet and could not fix

Saad was very helpful and helped me resolve my issue quickly and got me the link and software update that I needed – thank you so much!

June 4, 2026

The 7 day trial is a scam

The 7 day trial is a scam. I signed up for the 1 week trial seeing their advertisement that they had a 31-Day Refund Policy within initial purchase but did not end up using their service as it was not suitable for my need. The trial ended which auto-renewed to a full year subscription so I contacted customer care immediately on the day I was charged to request for cancelation and a refund. However, I was told that I cannot get a refund as auto-renewals are not qualified for a refund as per their policy. Despite their “No Questions Asked, Risk-Free, Stress-Free, 31-Day Refund Policy” within initial purchase”, apparently the auto renewals are not eligible for a refund. Therefore, the auto-renewal upon end of the 7 day trial puts you in a situation where they disqualifies you from claiming for a refund, although still within the 31 day initial purchase period. Not catching the trial ending and cancelling prior is my oversight but the refund policy is contradicting and misleading. The way their trial is set up and using hidden fine prints tricking consumers to believe that they are protected and has the option to get reimbursed within 31 days is unacceptable. I would advise anyone to be cautious for using their service.

June 4, 2026

Thanks Bilal. Problem would have been solved quicker without the useless AI bot

The AI Bot was useless. Bilal the support specialist was excellent.