problem solved
good job from saim. he solve the problem
Flávio Esteves
Portugal
Showing 25 of 25 reviews
Great customer support
I had an issue with my billing, and the moment I contacted customer support, my problem was solved right away. Great customer support from Saad, he was able to understand my issue right away and solved it in seconds. I'm super happy with the experience with PureVPN so far.
Catarina Silva
Portugal
Absolutely terrible experience with the…
Absolutely terrible experience with the PureVPN affiliate program. I wasted my entire weekend (Saturday and Sunday) trying to register for an affiliate account. I was in contact with their support agent Saad multiple times, and not once did he mention that there is a requirement to purchase a VPN plan just to become an affiliate. Instead, I was told my issue would be passed to the affiliate marketing team and that I would be contacted on Monday. Monday came — nothing. No reply, no follow-up, completely ignored. So I contacted support again Monday night, and again I was connected to the same agent, Saad. And suddenly, out of nowhere, he tells me that I need to BUY a VPN plan in order to join the affiliate program. Why was this not mentioned from the start? Why was I left to waste two full days chasing something that could have been explained in 30 seconds? This shows a shocking lack of communication and knowledge from their own support team. Either the support staff are not properly trained, or the process itself is poorly managed — neither is acceptable. The whole experience felt unprofessional, disorganized, and honestly a complete waste of time. I would strongly advise anyone thinking about joining their affiliate program to think twice.
Anton L
United States
Great reliable app
Great reliable app, fantastic customer service
Paul
Spain
Bilal got the issue resolved within…
Bilal got the issue resolved within minutes!!!
MT
United States
fast response
ww
Singapore
Request for subscription extension
I requested assistance to extend my subscription. Seamless process and Saim got it done in a friendly and expedient manner!
asdjnfk
Austria
Got help that worked.
Sam
EE
very quick and efficient
Roopa Girard
United Kingdom
Very good support
Quick support from purevpn that resolved my issue through remote control. Was completed in 5 minutes !
Benjamin Thomas
United Kingdom
Stellar customer service
Sometimes technical issues can take a bit of time. Uzair was not only helpful, he waited while I verified everything was working as intended. No back and forth in email, just patient and waiting until my issue was resolved. Stellar customer service!
Lonny Selinger
Canada
Bilal from Pure VPN
Bilal from Pure VPN, answered all of my questions and helped me to find a good deal for the next two years with Pure VPN.
Frau Nina Eschner
Austria
Bilal was super helpful
Bilal was really helpful and resolved my query within no time. This is what makes it a great customer adviser.
Atulya Dev
United Kingdom
Renewal
Agent Saad helped me with a renewal. Was pleasant to communicate with.
Keith
Canada
The technician was great and there are…
The technician was great and there are no problems with them. I had trouble putting my accounts, but it seems best that this was the case because my account needed special attention. I have concerns about what feels more like a rug pull than a business merger. But I was in early supporter of pure vpn, and that support is returning the favor back to me. So I can't complain. I recommend giving the option for customers to complain if a technician was bad, but not require your technicians to ask every customer for a review.
Danielle Worman
United States
Solved my issue in seconds!
DANIEL BANDA
United States
PureVPN has been awesome!
PureVPN has been great! Saad was able to help me resolve my connection issues and made sure everything was working perfectly before letting me go! I have been using PureVPN for 2 years now, and it has been a great tool for us! Always helpful and professional. It has been the perfect tool for us!
Jeff
United States
They helped me fast
They helped me fast, and solved the problem in no time!
bmwzep
Norway
Quick and clear response
adsswwwfdf
Belgium
Thx Pure VPN
Thx Pure VPN
Yousef
SA
PureVPN blocked my internet access and had serious connection issues
I had serious problems with PureVPN recently. Even though my internet connection itself was working, I suddenly could not access any websites at all. When I checked the TCP/IPv4 settings of the PureVPN network adapter, I noticed that no valid IP configuration was present. The adapter apparently failed to obtain the necessary IPv4 settings, which likely caused the loss of internet access even though the connection itself still appeared to be active. The Kill Switch was disabled, so that was not the cause. The issue was severe enough that it effectively blocked my internet access until I completely uninstalled PureVPN. After switching to NordVPN, everything immediately worked normally again without any problems. I was already dissatisfied with PureVPN before this because streaming often became unstable, froze, or slowed down drastically over time. But blocking my internet connection entirely was the final reason for me to stop using it. Based on my experience, I cannot recommend PureVPN.
Tim
Austria
Bilal was very responsive
Bilal was very responsive, patient and helpful.
Lew
United Kingdom
5 years going on 10 years now
I used Pure VPN and their dedicated IP services for 5 years. My 5 year subscription expired and the website was throwing an error when I tried to resubscribe. Had to contact customer service. Uzair assisted me in getting service restored AND kept my old IP.
Jim Hodson
United States
Very quick responses
Дмитрий Родин
Netherlands
Bilal was fast to answer
Bilal was fast to answer, and answered my question professionally. Excellent service!
Burebista Tarabostes
Canada