Best ever customer service
Best ever customer service. Other companies should take note. I never leave reviews by the way but WANTED to leave one for Practice Better.
Maria
United States
Showing 50 of 50 reviews
Needs an upgrade
I don't find the program to be very user friendly. It is difficult to find things. I also find the look is very outdated. I like that everything is in one place but needs an upgrade.
Orenda
Canada
For Non-English Practitioners
The platform is really good and has everything and more for the practice. The only thing that I would recommend is more support, easier interactions, and resources for non-English practitioners.
Monica
Colombia
Practice Better has very responsive…
Practice Better has very responsive customer service. There are features I feel I do not yet know how to use or how to best incorporate in my wellness coaching and herbalism practice, but I hope to learn more through the ongoing webinars PB offers.
Camilla
United States
Lots of options but a little…
Lots of options but a little challenging to implement on the run. I have seen the complex tutorials IS there a short summary of how to create your own notes, save screen shots and reports from Genius Insights, and import from fullscript ?
Kelly
United States
Great platform
Great platform Very flexible to create the tolls you need for your private practice. The support team is always quick to respond and very helpful whenever you need their help. No integrated growth curves for children and youth is a challenge if you work with that population.
Lise Leahy
Canada
Customer support is pretty good but the…
Customer support is pretty good but the learning curve is extremely steep and I've been frequently frustrated with setting things up as a new user
Flora
United States
Good scheduler and reporting for team…
Good scheduler and reporting for team and myself. AI SOAP generator is really nice
Jeannine Andre-Burns
United States
Friendly and helpful staff
Company is great, format is easy, straight forward.
amandeep
Canada
We have been very frustrated with Logging on when remote and with aspects of the Program module.
We have been very frustrated with logging on when we are remote. There is an unreasonable delay when an email verification is sent that expires. Additionally there is not a number you can call to talk with someone. Also the program resources are lacking. We would like to be able to change fonts. Additionally when your system glitched, we lost a huge amount of content with no way to recover this.
CA
United States
There are so many great tools
There are so many great tools, and lots of automations that are helpful for my practice! I love the ability to store all kinds of info for my clients, and the new Journeys program is wonderful! Can't wait to see that more developed. The missing piece is the CRM functionality. It doesn't have to be in-depth, but it would be so helpful to be able to pull a report of the clients I have seen in the last month/3 months/6 months/year who don't have an appointment scheduled. This is the one downside to all of the practice software I have seen, so this would be a big differentiating factor for your program!
Marta
United States
Great software
Great software. Easy to use interface and patients love it! All the integrations make life easier!
Brook Sheehan
United States
I love PB
I love PB, BUT I really hope the translation in french will be possible soon, great app!
Frédérique
Canada
Been Thinking about Cancelling
Cost is expensive for what it is and keeping going up. Especially for a solo practitioner. The interface is clunky and not intuitive. It's designed to keep you stuck their and not move away. Difficult and time consuming to customize. I find it overall enough to keep things flowing but not enough to do everything in. Keeping things stuck in multiple systems and not fully integrated. Flows for sales, or prospective clients is notably poor.
Lila
United States
After much frustration I finally made…
After much frustration I finally made an appointment with a real person to help me set up. After over a year of struggling I finally feel that something with now happen.
David Rath
Turkey
I like this platform and it's generally well organized an user friendly.
I like this platform and it's generally easy to navigate dashboard. I am not super techy but I have managed to get it all set up and running in a pretty efficient manner. I like that it connects with other 3rd party platforms. The customer support is a little on the slow side imo.
Misty
United States
The starter plan only has 10 patients…
The starter plan only has 10 patients but it's 35 dollars. Professional is 70 dollars but 300 patients. It's not a fair offering for the starter. The starter should have half of what the Professional offers. So more like 150 patients. There’s really no upgrade to the Professional if you think about this way. The amount of patients allowed for the starter seems like an unethical and unfair approach on PBs end. They should change this patient limit. They need to do better. I'm currently looking into other ehr. They don't even offer sonora/labcorp integrations or are able to order labs right on the platform..and I'm finding it hard to compromise with this platform based on the lack of perks. They don't offer enough
Daniel
United States
I have tried 3 other platforms and came…
I have tried 3 other platforms and came from EPIC it was a hard transition but the best option I have found. I would love to see updates that make it easier for licensed providers to complete basic tasks, such as ordering radiology studies. In the Health History quick view, it would be helpful to customize section titles to support clearer, more legally protective documentation and simplify headings—for example, Allergies, PMH, PSH, FH, and SH—consistent with how I document in a SOAP note. I also have concerns about clicking on Files and being taken immediately into a different patient’s chart. This creates a risk of inadvertently viewing or documenting in the wrong chart. When writing a note, it would be helpful to have the option to open it in a separate tab so I can reference the rest of the patient’s chart. The quick buttons do not work efficiently for this, and I constantly have to navigate back and forth.
Rebecca
United States
Great
It's been so easy to use! Especially love the insurance claim integration.
Grace
United States
My experience is ok so far
My experience is ok so far. I do not like that there is not a prompting banner when a new session is beginning with a link to join the session (this is a feature on Healthie that I like). I also cannot make my note 1/2 of my screen and easily carry over the contents of my last note to my current note while in the session and be able to edit it in the session. This has lead to a lot of charting inefficiency.
Desa
United States
Very good EMR
Very good EMR, I would love if it could have 3rd party connection with an imaging diagnostic place (like maybe radiology assist) to send and receive diagnostic studies easier, even though receiving fax is nice too.
David
United States
Super all inclusive platform
Super all inclusive platform - takes the guesswork out of a lot of areas of business that are needed as a health practitioner so that we can focus on what we do best - provide the best wellcare possible!
Michele Harper
United States
As much as I want to like it, it just doesn’t seem to be the right fit for an LC
As much as I want to like it, i think it just misses the mark on some things. I don't like that it only shows the patients I will be seeing for the day and not the other events unless i click into the calendar. I dont like the functionality of the platform, i have to click into places to find what im looking for. I dont like that i cannot create a family record and it be total separate from one another and the only way to track weight. For my profession as an LC, it just doesn’t have everything I need to track a clients progress and already intuitively add past information or update information through intake forms. Clients also have a difficult time getting access to their portal. Its costly and just isn’t intuitive or have the things i need to make charting and booking easier
NW
United States
It's difficult to get timely accurate…
It's difficult to get timely accurate answers from customer service
Keith
United States
The customer service responds to my…
The customer service responds to my questions I like the webinars & how to grow my practice You created great templates for paperwork
Alethia
Canada
Practice Better is so easy to work with
Practice Better is so easy to work with. Programs, packages, services, all are simple to set up with multiple options including payment plans, time frames for packages, and forms. And any time I need help setting up any part of my practice I can search the help center and detailed instructions are readily available.
Daryl Ensz
United States
Tedious to use as EMR
Tedious to use as EMR. 1. Poor support. No way to ask a question and get an answer. AI support is not intelligent. 2. No way to go into a note and revise once signed. All other EMRs allow you to do that while making a note that the note was amended. 3. In real life I am often rushing to finish a note, get it signed and move onto whatever in real life I am late for. Your EMR punishes me one of two ways: (a) If I check "share note" at top then it does not automatically save my progress and I am in danger of losing work; (b) if I don't click "share note" and frequently click "Save" as I am working, then when I rush to finish the note I often forget to share. In every other EMR I have used (several) I would reopen the note and change it or amend it and resign. Since I can't do that I have to duplicate the note and fix it to look like the first. BUT when I duplicate the note, not everything (documents, protocols, tasks) comes with it. So I have to reload them up which - when you have 20 attached protocols - takes FOREVER. 4. Orders have to be entered twice - once in the note and again as a task. Tasks don't show up in the note. 5. The ability to make courses is difficult. It takes me HOURs to do one visit note. 6. Links to Stripe take days to post into account. No ability to link to Square where I have had my billing for years.
John Bowman
United States
I like and appreciate being able to set…
I like and appreciate being able to set up Zoom support meetings. Many forms are not well integrated, have to open and click back and forth. Patients find the experience working with the app to be very challenging even with written and youtube tutorials. I would love to see a provider user experience using AI to format the SOAP note, pull in lab data, current meds and supplements. Would also like to have CGM as an integration.
Julie Freeman
United States
Very helpful and supportive platform
Customer service is amazing and the live webinars are so helpful. The available programs also give clinicians a boost to what other options are available to progress.
Debbie
Canada
I would very much like to be able to…
I would very much like to be able to personalize forms (e.g. fill out parts of the form for a client) for them to sign it. Having the system verify the client's time zone based on the address would be helpful. Sharing documents to third parties would also help me stay with your company longer .
Shelley
Canada
Practice Better is a Game Changer…
Practice Better is such an amazing platform for managing clients! 🙌 It keeps everything together in one place, from appointments and client notes to questionnaires, recommendations and follow-ups. It makes the whole client journey feel so much more organised, professional and seamless — a real game changer for a growing Functional Nutrition practice! 💚✨
Anne Andrew
United Kingdom
As a solo practitioner there are many…
As a solo practitioner there are many options for all in one platforms and I feel like I had demos with them all but Practice Better was in a class of its own. Great community, educational webinars, resources and ability to build out your platform to meet your needs.
Anna
United States
Everything in one place
Everything in one place
Karen
United States
Easy to use
Easy to use - thank you!
Bradley
United States
User Friendly
I find the platform intuitive and easy to use.
Ilona
Canada
50% love it 50% don't
Overall, I think Practice Better is a great platform and there’s a lot I really love about it. However, there are a few things that stop it from being perfect for me. One of the biggest things is the weight and measurement progress tracker. The way the graph is displayed isn’t very visually appealing or motivating for clients because you can’t customise the weight range. It always starts from zero, which doesn’t make much sense because obviously no client weighs zero! Being able to adjust the range would make progress and changes much easier to see visually, especially when those smaller changes matter. Another limitation is not being able to easily change certain metrics between kilograms and pounds. When you work with clients from all around the world, having more flexibility around units of measurement would make the platform much more user friendly. So I’m sitting at about 50% love it, 50% frustrated by it. It’s a great platform with so much potential, but improving these little things would make a HUGE difference to the client experience.
Angela
Australia
I paid for ECPS in April
I paid for ECPS in April. Finally got someone to help weeks ago, and I still cannot prescribe Testosterone to my patients. Rcopia sees my ECPS token, but PB will not acknowledge my ticket. I have emailed numerous times asking to escalate. Problem is you cannot get a resolution by speaking to someone, you submit a ticket and hope they get back to you in a timely manner. I am going on days with no resolution and a patient that I hope has patience with me. I have 3 EMR demos this week to try and find one that will work better
AMarshall
United States
Paying for text reminders
Paying for text reminders, clients are not getting them. My booking link works 10% of the time. ( a lot of times it sends users to practitioner sign up) yes I’ve checked the link multiple times. Charting will not save for me to come back to- very frustrating when I’m trying to go back and check things. When the link works, it’s really hard for clients to navigate site. I don’t like how the scheduling it set up- it doesn’t block the time needed post sessions when I’m at a glance. Ie: 9-10 (60 mins session) shows as 9-10 blocked- but I need 30 mins post session, so my next time slot should start at 10.:30- which is what clients see- BUT it’s not what my schedule reflects when I look at it, so having to pause and do the math to make sure I’m not overlapping is really annoying. Full script hasn’t been connecting well to PB lately. Honestly, I’ve been searching other EHR systems that are no so complex and bulky. It’s just a matter of time before I switch over. Really disappointed in the this system. And it’s expensive for one practitioner.
Molly
United States
I wish the app had more AI
I wish the app had more AI. For example, different food plans, integrating our Blueprint, etc.
Gena Buffin
United States
Adequte
It's fine. Feels a bit antiquated with some of the new software coming out, but it does what is needed.
A. Person
United States
Love it
Love it. Very patient friendly and so mobile friendly, don’t have to on a computer all the time.
Gaby Udabor
United States
No actual person to talk to resolve my…
No actual person to talk to resolve my issues. There was an apt scheduled 3 weeks in advance and the person didn’t show. I need to have these resolved ASAP not in 2 weeks. My patients what their prescriptions now. Do not waste your money! Find a reliable company to deliver the services that they promised
Erika
United States
Customer service is ok
Customer service is ok. Wish you could actually call a number and speak to someone. Also the switch from sqaure to stripe has significantly impacted my monthly payment- very unhappy about this.
Marcus Cirelli
United States
I would rate Practice Better EHR 1 star…
I would rate Practice Better EHR 1 star at best. Their customer service has been extremely disappointing. Response times are terrible, and there is no clear way to speak with a real person. Support is limited to a chatbot and email, and the responses are marginal at best. It often takes days to get anything resolved, and in many cases, I have had to troubleshoot the problem myself just to find a solution. When support does respond, everything has to be handled through back-and-forth emails, which means even a simple issue can take several hours or longer to correct. For a platform that healthcare professionals rely on, the lack of timely, effective, human support is unacceptable. The system may have useful features, but the poor customer service and slow resolution process make it very frustrating to use.
Cindy Grow
United States
Practice Better has been a huge support…
Practice Better has been a huge support in helping me build and organize my telehealth practice. The platform is user-friendly, professional, and continues to improve with features that truly help providers streamline patient care, scheduling, forms, charting, and communication all in one place. What I appreciate most is how customizable the system is. It has allowed me to create workflows that fit my practice style while still giving my patients a smooth and professional experience. Their communication tools, automations, scheduling features, and integrations have made a big difference in keeping things organized as my practice continues to grow. Customer support has also been helpful whenever I’ve needed assistance, and I appreciate that they continue listening to provider feedback and updating the platform over time. Overall, Practice Better has been a valuable part of building WholeCare Health, and I’m grateful for the support and tools they provide for healthcare professionals.
Ruth Ramirez FNP-C
United States
Very intuitive for making forms
Very intuitive for making forms. Patient portal very easy for me and patients to use . So far so good
Jane
United States
By far has been the best EMR system I…
By far has been the best EMR system I have ever used. I’ve been a PT for over eight years. My only question is last time I was asked to write a review and I’ll be given credit to purchase equipment toward my practice on Amazon. I don’t think I ever received any credit regardless I want to thank you and your system for providing the best quality for your providers.
Nastaran
United States
So far I am loving the ease of using…
So far I am loving the ease of using Practice Better and am hopeful it will stay an easy process.
Bonnie
Mexico
much to say
much to say, so much missing, when obtaining support the team dismissed you.
Albert
United States
I referred another practice that I take…
I referred another practice that I take clients from to sign up for Practice Better. We sent many emails back and and forth to prove that I am with this practice and referred them. My face is even on their website. After wasting many hours we never got the referral fee. They said it's because I didn't use the code but I wasn't aware of how to do it when I asked them to sign up. We are all still using Practice Better but I'm still annoyed about it. Big waste of time. Additionally, there is no live support. For example, when I sign up for food database like Food Works I can talk to a support staff on a call about the features. Practice better does not allow this. I think that there are a lot of features that I am not using or not using correctly. Generally, I have liked Practice Better but always wonder if it's better than Healthie which many others use. I mainly picked it because I have a yearly That Clean Life subscription.
Jessica Woodruff
Singapore