Program is good but expensive and the…
Program is good but expensive and the cost keeps rising.
Summer
United States
Showing 50 of 50 reviews
This app has great potential
This app has great potential, but does not offer any assistance in setting up and it can get quite complicated. I wish they offered more support.
Elias
TT
Resources
The information given, the resources, community, and education are priceless! So glad to have all of this available.
T. Howat
United States
Feature-rich platform and a company that genuinely listens to practitioners
I love Practice Better and have used and recommended it to other practitioners for about 8 years. All the things in one place: scheduling, messaging, billing, supplements, testing, charting and forms. And being able to have it all running like a well-oiled machine in one single system, so I’m not juggling separate tools or paying for multiple subscriptions. It’s made the admin side of my work far more streamlined. What really sets Practice Better apart, though, is the team behind it. They clearly listen to the people using the software day to day. Features and improvements regularly appear that reflect real practitioner feedback, and it’s reassuring to know the platform keeps evolving with our needs rather than standing still. If you’re looking for a comprehensive practice management system from a company that takes its users seriously, I’d recommend giving Practice Better a try. Sharon Strahan Registered Nutritional Therapist, IFMCP, FMACC
Sharon Strahan
United Kingdom
I have never loved a platform more than Practice Better!!
I have been a Practice Better subscriber for 2.5 years now, and I can say without reservation that I have never loved a platform more. I am functional dietitian with a hybrid brick and mortar + telehealth practice. Since starting w/ Practice Better I have moved up to the Teams level and seamlessly added on another provider to my practice. From the all-in one aspect of keeping patient messenging, charting, scheduling and billing all in one place, to the integrations (like Fullscript, Apple Watch & Oura data), to the awesome webinars, educational and networking opportunities, hands down, this is the best platform for your health practice. Nicole Fox MPH RD Fox Functional Wellness
Nicole Fox MPH, RD
United States
The platform I recommend most often for running a wellness practice
I work with practitioners and wellness entrepreneurs on their operations, and Practice Better is one of the platforms I recommend, and the one I recommend most often for running a wellness practice. Intake forms, booking, programs, client messaging, and payments all live in one place, so my clients stop stitching five tools together to get someone from booked to their first session. If your client journey feels scattered across too many tools, I'd start here.
Stacey Butler
United States
Trial cancellation held my business Stripe account hostage and support ignored it
I signed up for a Practice Better trial but found the link-loading latency (up to 10 seconds) unusable for embedding on my new startup’s site. To avoid unwanted charges, I canceled my trial after one week. Practice Better immediately cut off my platform access. However, they did NOT sever the administrative OAuth/Connect link to my business Stripe account. Because they retain master "Connect Platform" status, Stripe's interface actively blocks me from manually revoking Practice Better's access. My financial infrastructure is effectively being held hostage by a platform I am barred from entering. I contacted customer support multiple times. After days of waiting, they sent a generic boilerplate email instructing me to disconnect the integration from inside the Practice Better dashboard—the exact dashboard they locked me out of. They completely failed to read the issue and have since ignored my urgent follow-up emails. I need an operations manager to manually revoke Practice Better’s OAuth/Connect permissions to my Stripe Account ID and permanently purge my uploaded business data.
Holistic
United States
Good for Clients, Frustrating for Practitioners
I switched from Jane to Practice Better because of the advertised integrations with That Clean Life, Evergreen, Fullscript, and AI, which were major selling points for the plan I selected. Unfortunately, my experience hasn't quite lived up to those expectations. One of my biggest frustrations is that AI was presented as being included in my package, but now I'm being asked to pay an additional fee for it. When you're making a significant decision to move your entire practice to another platform, you expect the features that influenced that decision to be included as advertised. There are definitely positives. Practice Better has a much more user-friendly app for clients than Jane, which I appreciate. However, the practitioner side is another story. I found Jane significantly easier to navigate and manage, and its integrations were truly integrated. Fullscript, for example, worked seamlessly within Jane, with products and relevant information easily accessible directly from the client's chart. Everything was organized in one place, making it much easier to find what I needed without constantly switching between platforms. Practice Better may offer more convenience for clients, but Jane did a much better job of simplifying the practitioner's workflow. Another frustration is trying to help clients who aren't particularly tech-savvy. There doesn't seem to be an easy way to troubleshoot certain account issues on their behalf. In some cases, the only workable solution I've found is to remove the client and start their account setup all over again. That's frustrating for both the practitioner and the client. The Fullscript integration with Practice Better has also been disappointing, especially after experiencing how well it worked with Jane. Rather than being able to easily search and select products within Practice Better, you're presented with a limited list of products. If what you need isn't there, you end up going into Fullscript to find the product, then returning to Practice Better to add it. It creates extra steps rather than streamlining the process, which is what I expected from an integration. Overall, Practice Better has some great features, particularly on the client side, but the practitioner experience needs improvement. I switched because I believed these integrations would simplify my workflow and save time. So far, I've found myself spending more time navigating the platform and working around its limitations than I anticipated. I see the potential in Practice Better, but I'd like to see more transparency around what's actually included in each plan, better practitioner-side usability, and integrations that genuinely make managing a practice easier. When a platform is marketed as a way to streamline your practice, the practitioner shouldn't have to spend so much time figuring out workarounds.
Kymm
United States
I am having a lot of issues logging on…
I am having a lot of issues logging on to the app. Receiving error messages and takes multiple tries to connect with clients for sessions.
Tracy
Canada
Programs and Group community
I'm still learning everything but so far good.
Dr. Jeniece
United States
User friendly
All processes that are needed for massage solo practice are user friendly.
A. Taylor
United States
Great support and excellent addition to my practice
The resources available and customer support are incredible. I love the professional look it gives to my practice and the ease of the app on the practitioner and patient end.
Joy
United States
Very hard to get service apart from…
Very hard to get service apart from over email
Lili
United States
I have not been happy with Practice…
I have not been happy with Practice Better as a clinical platform. It is clearly more for coaching. The integrations don’t work well. The chat feature is only available for one family member, instead of a chat feature per patient chart. There is no way to have a supervising physician sign a chart, so it is not Physician Assistant friendly. It’s expensive for the lack of clinical functions, and I will likely switch away to a more practitioner friendly/clinical medicine friendly platform.
Anonymous
United States
Best ever customer service
Best ever customer service. Other companies should take note. I never leave reviews by the way but WANTED to leave one for Practice Better.
Maria
United States
Needs an upgrade
I don't find the program to be very user friendly. It is difficult to find things. I also find the look is very outdated. I like that everything is in one place but needs an upgrade.
Orenda
Canada
For Non-English Practitioners
The platform is really good and has everything and more for the practice. The only thing that I would recommend is more support, easier interactions, and resources for non-English practitioners.
Monica
Colombia
Practice Better has very responsive…
Practice Better has very responsive customer service. There are features I feel I do not yet know how to use or how to best incorporate in my wellness coaching and herbalism practice, but I hope to learn more through the ongoing webinars PB offers.
Camilla
United States
Lots of options but a little…
Lots of options but a little challenging to implement on the run. I have seen the complex tutorials IS there a short summary of how to create your own notes, save screen shots and reports from Genius Insights, and import from fullscript ?
Kelly
United States
Great platform
Great platform Very flexible to create the tolls you need for your private practice. The support team is always quick to respond and very helpful whenever you need their help. No integrated growth curves for children and youth is a challenge if you work with that population.
Lise Leahy
Canada
Customer support is pretty good but the…
Customer support is pretty good but the learning curve is extremely steep and I've been frequently frustrated with setting things up as a new user
Flora
United States
Good scheduler and reporting for team…
Good scheduler and reporting for team and myself. AI SOAP generator is really nice
Jeannine Andre-Burns
United States
Friendly and helpful staff
Company is great, format is easy, straight forward.
amandeep
Canada
We have been very frustrated with Logging on when remote and with aspects of the Program module.
We have been very frustrated with logging on when we are remote. There is an unreasonable delay when an email verification is sent that expires. Additionally there is not a number you can call to talk with someone. Also the program resources are lacking. We would like to be able to change fonts. Additionally when your system glitched, we lost a huge amount of content with no way to recover this.
CA
United States
There are so many great tools
There are so many great tools, and lots of automations that are helpful for my practice! I love the ability to store all kinds of info for my clients, and the new Journeys program is wonderful! Can't wait to see that more developed. The missing piece is the CRM functionality. It doesn't have to be in-depth, but it would be so helpful to be able to pull a report of the clients I have seen in the last month/3 months/6 months/year who don't have an appointment scheduled. This is the one downside to all of the practice software I have seen, so this would be a big differentiating factor for your program!
Marta
United States
Great software
Great software. Easy to use interface and patients love it! All the integrations make life easier!
Brook Sheehan
United States
I love PB
I love PB, BUT I really hope the translation in french will be possible soon, great app!
Frédérique
Canada
Been Thinking about Cancelling
Cost is expensive for what it is and keeping going up. Especially for a solo practitioner. The interface is clunky and not intuitive. It's designed to keep you stuck their and not move away. Difficult and time consuming to customize. I find it overall enough to keep things flowing but not enough to do everything in. Keeping things stuck in multiple systems and not fully integrated. Flows for sales, or prospective clients is notably poor.
Lila
United States
After much frustration I finally made…
After much frustration I finally made an appointment with a real person to help me set up. After over a year of struggling I finally feel that something with now happen.
David Rath
Turkey
I like this platform and it's generally well organized an user friendly.
I like this platform and it's generally easy to navigate dashboard. I am not super techy but I have managed to get it all set up and running in a pretty efficient manner. I like that it connects with other 3rd party platforms. The customer support is a little on the slow side imo.
Misty
United States
The starter plan only has 10 patients…
The starter plan only has 10 patients but it's 35 dollars. Professional is 70 dollars but 300 patients. It's not a fair offering for the starter. The starter should have half of what the Professional offers. So more like 150 patients. There’s really no upgrade to the Professional if you think about this way. The amount of patients allowed for the starter seems like an unethical and unfair approach on PBs end. They should change this patient limit. They need to do better. I'm currently looking into other ehr. They don't even offer sonora/labcorp integrations or are able to order labs right on the platform..and I'm finding it hard to compromise with this platform based on the lack of perks. They don't offer enough
Daniel
United States
I have tried 3 other platforms and came…
I have tried 3 other platforms and came from EPIC it was a hard transition but the best option I have found. I would love to see updates that make it easier for licensed providers to complete basic tasks, such as ordering radiology studies. In the Health History quick view, it would be helpful to customize section titles to support clearer, more legally protective documentation and simplify headings—for example, Allergies, PMH, PSH, FH, and SH—consistent with how I document in a SOAP note. I also have concerns about clicking on Files and being taken immediately into a different patient’s chart. This creates a risk of inadvertently viewing or documenting in the wrong chart. When writing a note, it would be helpful to have the option to open it in a separate tab so I can reference the rest of the patient’s chart. The quick buttons do not work efficiently for this, and I constantly have to navigate back and forth.
Rebecca
United States
Great
It's been so easy to use! Especially love the insurance claim integration.
Grace
United States
My experience is ok so far
My experience is ok so far. I do not like that there is not a prompting banner when a new session is beginning with a link to join the session (this is a feature on Healthie that I like). I also cannot make my note 1/2 of my screen and easily carry over the contents of my last note to my current note while in the session and be able to edit it in the session. This has lead to a lot of charting inefficiency.
Desa
United States
Very good EMR
Very good EMR, I would love if it could have 3rd party connection with an imaging diagnostic place (like maybe radiology assist) to send and receive diagnostic studies easier, even though receiving fax is nice too.
David
United States
Super all inclusive platform
Super all inclusive platform - takes the guesswork out of a lot of areas of business that are needed as a health practitioner so that we can focus on what we do best - provide the best wellcare possible!
Michele Harper
United States
As much as I want to like it, it just doesn’t seem to be the right fit for an LC
As much as I want to like it, i think it just misses the mark on some things. I don't like that it only shows the patients I will be seeing for the day and not the other events unless i click into the calendar. I dont like the functionality of the platform, i have to click into places to find what im looking for. I dont like that i cannot create a family record and it be total separate from one another and the only way to track weight. For my profession as an LC, it just doesn’t have everything I need to track a clients progress and already intuitively add past information or update information through intake forms. Clients also have a difficult time getting access to their portal. Its costly and just isn’t intuitive or have the things i need to make charting and booking easier
NW
United States
It's difficult to get timely accurate…
It's difficult to get timely accurate answers from customer service
Keith
United States
The customer service responds to my…
The customer service responds to my questions I like the webinars & how to grow my practice You created great templates for paperwork
Alethia
Canada
Practice Better is so easy to work with
Practice Better is so easy to work with. Programs, packages, services, all are simple to set up with multiple options including payment plans, time frames for packages, and forms. And any time I need help setting up any part of my practice I can search the help center and detailed instructions are readily available.
Daryl Ensz
United States
Tedious to use as EMR
Tedious to use as EMR. 1. Poor support. No way to ask a question and get an answer. AI support is not intelligent. 2. No way to go into a note and revise once signed. All other EMRs allow you to do that while making a note that the note was amended. 3. In real life I am often rushing to finish a note, get it signed and move onto whatever in real life I am late for. Your EMR punishes me one of two ways: (a) If I check "share note" at top then it does not automatically save my progress and I am in danger of losing work; (b) if I don't click "share note" and frequently click "Save" as I am working, then when I rush to finish the note I often forget to share. In every other EMR I have used (several) I would reopen the note and change it or amend it and resign. Since I can't do that I have to duplicate the note and fix it to look like the first. BUT when I duplicate the note, not everything (documents, protocols, tasks) comes with it. So I have to reload them up which - when you have 20 attached protocols - takes FOREVER. 4. Orders have to be entered twice - once in the note and again as a task. Tasks don't show up in the note. 5. The ability to make courses is difficult. It takes me HOURs to do one visit note. 6. Links to Stripe take days to post into account. No ability to link to Square where I have had my billing for years.
John Bowman
United States
I like and appreciate being able to set…
I like and appreciate being able to set up Zoom support meetings. Many forms are not well integrated, have to open and click back and forth. Patients find the experience working with the app to be very challenging even with written and youtube tutorials. I would love to see a provider user experience using AI to format the SOAP note, pull in lab data, current meds and supplements. Would also like to have CGM as an integration.
Julie Freeman
United States
Very helpful and supportive platform
Customer service is amazing and the live webinars are so helpful. The available programs also give clinicians a boost to what other options are available to progress.
Debbie
Canada
I would very much like to be able to…
I would very much like to be able to personalize forms (e.g. fill out parts of the form for a client) for them to sign it. Having the system verify the client's time zone based on the address would be helpful. Sharing documents to third parties would also help me stay with your company longer .
Shelley
Canada
Practice Better is a Game Changer…
Practice Better is such an amazing platform for managing clients! 🙌 It keeps everything together in one place, from appointments and client notes to questionnaires, recommendations and follow-ups. It makes the whole client journey feel so much more organised, professional and seamless — a real game changer for a growing Functional Nutrition practice! 💚✨
Anne Andrew
United Kingdom
As a solo practitioner there are many…
As a solo practitioner there are many options for all in one platforms and I feel like I had demos with them all but Practice Better was in a class of its own. Great community, educational webinars, resources and ability to build out your platform to meet your needs.
Anna
United States
Everything in one place
Everything in one place
Karen
United States
Easy to use
Easy to use - thank you!
Bradley
United States
User Friendly
I find the platform intuitive and easy to use.
Ilona
Canada
50% love it 50% don't
Overall, I think Practice Better is a great platform and there’s a lot I really love about it. However, there are a few things that stop it from being perfect for me. One of the biggest things is the weight and measurement progress tracker. The way the graph is displayed isn’t very visually appealing or motivating for clients because you can’t customise the weight range. It always starts from zero, which doesn’t make much sense because obviously no client weighs zero! Being able to adjust the range would make progress and changes much easier to see visually, especially when those smaller changes matter. Another limitation is not being able to easily change certain metrics between kilograms and pounds. When you work with clients from all around the world, having more flexibility around units of measurement would make the platform much more user friendly. So I’m sitting at about 50% love it, 50% frustrated by it. It’s a great platform with so much potential, but improving these little things would make a HUGE difference to the client experience.
Angela
Australia