Monthly average ratings based on 10 reviews
Showing 10 of 10 reviews
So I spent around $900 on booster boxes from these folks since they were having a huge sale. It took them a whopping 6 months—yep, you heard that right, SIX MONTHS—to get the boxes shipped out. The most frustrating part? I ordered double blaze Japanese boxes, and when I finally opened them, they were all FUSION STRIKE!!!!! Seriously, don’t waste your money here. 0 Reply
This business is just the worst. They canceled my order and then jacked up the price of the item I bought by a hundred bucks. 0 Reply
No tracking info at all. It's been two months and still no sign of my package. Definitely NOT recommended. Feels like a SCAM! Spent $150 for absolutely nothing. 0 Reply
Awful service and zero refunds for packages that go missing. I chatted with them for weeks, and they just cut off communication. What a damn awful company. Folks keep saying Japanese stores are awesome and nice. Yeah, right. 0 Reply
My package went missing thanks to FedEx, and I’m not getting any compensation. I bought some cards for 300 bucks, and now they’re saying I’ll only get back 100 dollars. I SHOULD have reached out to them if I wanted full insurance. THAT’S what their website claims: ·If your package is lost, stolen, or damaged during shipping, the standard warranty policy of the shipping company (FedEx, DHL, JapanPost) will apply and the warranty fee will be paid to you. If you wish to purchase additional insurance for your package, please contact us. Who would’ve thought that a 300-dollar package wouldn’t be fully covered? Never again!!! To make matters worse, they don’t take PayPal, so they can dodge any issues that come up! EDIT: THEY F****ING BLOCKED ME. They cut me off on Discord and won’t respond to any more messages. This is the worst shop I’ve ever dealt with. View More 0 Reply
I spent more than £500 on some pokemon cards, and after waiting two weeks for what was meant to be express delivery, they showed up damaged. They were packed in a jiffy bag, so FedEx turned down his claim, and now he won’t give me my money back. Plus, I had to fork out an extra £150 in import fees on top of everything. 0 Reply
I got some individual cards from pokeninjapan. The cards they sent were stunning, and I was really pleased with them, but the delivery took a bit longer than expected. 0 Reply
The package arrived in decent shape, but after paying the customs charge, I kinda regret making this purchase. 0 Reply
This is the most disappointing shop in Japan I've ever dealt with. I reached out to customer service because they sent me two items in one shipment, which I had ordered separately to avoid high toll fees. In the end, I ended up paying excessive tolls and shipping costs twice, even though it was just one package. Their support took ages to respond, and it took forever to get a voucher to cover the tolls and shipping I had to fork out. I then used that voucher to grab another overpriced item from their site (trying to match the original price) - and guess what? They jacked up the product's value in the toll registration, so I had to cough up even more in taxes. I seriously regret doing business with them. I wouldn't suggest buying from this place. 0 Reply
This store is definitely not worth your time. I made separate orders to dodge customs fees over 150 €, but of course, Pokenin decided to send everything together, which just jacked up my costs even more. The customer service? Absolutely horrendous. I asked for pictures of the Eevee Heroes cards and got completely ignored. The info said I could request images, but that was a joke. After multiple complaints and 10 messages, I finally got a response, but then it took ages to get anything sorted. The back-and-forth was so slow, and in the end, I only received 2 coupons, but I can only use one per order. Just absurd. I can’t recommend this shop at all. They’re just in it for the cash, and good customer service? Forget about it. It’s really disappointing, Pokeninjapan-Team. It’s a real shame how you take advantage of your customers. 0 Reply
Have a question about PokeNinJapan? Ask our AI assistant powered by customer reviews.
We do not edit or remove reviews.
