Friendly and professional customer…
Friendly and professional customer support
Monthly average ratings based on 50 reviews
Showing 50 of 50 reviews
Friendly and professional customer support
Supet pupet
Troep, subscription en extra kosten. Koop iets fatsoenlijks.
I bought this scanner to clear my airbag fault and it didn't disappoint me ,good purchase as the price of this would have probably cost what I paid for this for the garage to clear the fault ,so it's paid for itself straight away.i find this item to be very straight forward to use and to set up ,so great item to have as you never know when you might need it handy tool to have.
Amazing customer service and quick responses and thorough explanations and support. Erika was amazing to deal with and solidified my loyalty and trust in obdeleven
So small a lot off power!
Ich habe heute den obd erhalten. Sehr schnelle Lieferung. Eine bodenlose Frechheit finde ich,dass ich bei meinem 2.0 tdi Skoda Bj.2010 noch nicht einmal die Drosselklappe anlernen kann. Habe jetzt noch mal recherchiert, dass das nur bei Benzinern funktioniert. Auch sind die meisten Funktionen nicht erreichbar. 140 Euro für nichts. Werde das Teil wohl zurückschicken. Ich könnte brechen. Also doch in die Werkstatt.
This scanner takes a long time to connect and most times will not connect to the obd port.its functions for most cars are limited.i would not recommended or buy again
Gran atención Me dejó de funcionar y en todo momento me han ayudado ha encontrar la solución. Muchas gracias.
Warning!!! I used one of the 1 click apps to turn on rear wiper Teardrop, and this disabled the front wipers completely and had to use long coding to get them working again Audi A1 2016
Подключил OBD eleven, сначала программа не видела половину блоков, служба поддержки очень быстро отреагировали и быстро все восстановили.
Great product easy to use. Not confusing good help
Exelente Herramirnta un pequeño pero potente OBD para mi Sear Alhambra muy facil y muy comodo sin cables ni aparatos grandes que lo hacen es incomodar ademas todo lo de mi Seat lo ha leido en unos minutos la verdad super contento
Ho avuto un problema con l’app OBDeleven e il servizio clienti è stato cordiale, rapido ed efficiente nel risolverlo. Mi hanno seguito passo per passo con grande disponibilità e professionalità. Ottima esperienza, davvero consigliati!
Very easy to use. Great support service.
Extremely disappointed I genuinely feel misled by this purchase I bought an OBDeleven device and additional Credits specifically to activate Apple CarPlay/Android Auto on my Mercedes C-Class. The reason I bought it was simple: OBDeleven's own website advertised CarPlay/Android Auto activation as a One-Click App for the Mercedes C-Class 2015–2021. My vehicle falls within that advertised range. This feature was the sole reason I purchased the device. I wasn't buying it to play around with other coding functions. I bought it specifically to get CarPlay/Android Auto activated. After spending the money on the device and additional Credits, I discovered that the feature isn't actually available. I contacted OBDeleven support expecting there to be an issue with my vehicle or something I'd misunderstood. Instead, I was told that the One-Click App "has not yet been updated" and that their development team is working on releasing an updated version. Honestly, I feel scammed by this purchase. I appreciate that the support team may not personally be responsible for the situation, but from a customer's perspective, this is incredibly frustrating. You advertise a feature for my vehicle. I purchase the hardware specifically because of that feature. I purchase additional Credits to use that feature. Then, after I've paid, I'm told that the feature isn't actually available and is waiting for an update. Had I known that before purchasing, I would never have bought the device. I could have spent the money I paid for the OBDeleven device and Credits towards upgrading the screen/head unit in my Mercedes and getting CarPlay/Android Auto that way. That's what makes this so frustrating. I've spent money based on what I believed was an advertised, available feature, only to find out after purchasing that I can't actually use it. This isn't buyer's remorse. The advertised CarPlay/Android Auto activation was the entire reason I bought the product. If a feature isn't currently available, customers need to be told that before they hand over their money, not after. I now want clear information from OBDeleven on how I return the device and receive a refund, including what happens with the additional Credits I purchased specifically for this functionality. At the moment, I feel like I've paid for something based on an advertised capability that OBDeleven cannot currently provide. I genuinely feel misled and completely let down by the experience.
Odbeleven, un marketing bien rodé qui vend du rêve. Dans la réalité c'est bien moins chouette. La connexion à l'appareil se fait de manière aléatoire et surtout la plus grande partie des fonctions renvoie un message d'erreur. Tout ce qui est lecture fonctionne, les modifications là c'est autre chose. Même en ayant pris un abonnement pro, il est difficile d'avoir de l'aide. Ce qu'ils appellent chat se résume à une messagerie où ils répondent tous les deux à trois jours, donc impossible de résoudre quoi que ce soit. Bref passez votre chemin, une application gratuite fera aussi bien.
★★★★★ Hervorragender Support bei der Account-Wiederherstellung Ich hatte ein ziemlich kompliziertes Problem mit meinem OBDeleven-Account und zunächst keinen Zugriff mehr auf mein Konto. Dazu kam, dass mein Account durch die Zwei-Faktor-Authentifizierung geschützt war und ich auch bei der hinterlegten E-Mail-Adresse nicht mehr ganz sicher war. Der Support hat sich wirklich Zeit genommen, meinen Account anhand meiner Fahrzeugdaten bzw. VIN zu überprüfen und die Ursache schließlich gefunden. Am Ende stellte sich sogar heraus, dass die E-Mail-Adresse im System aufgrund eines Fehlers mit der Domain falsch hinterlegt war. Besonders positiv fand ich, dass der Support nicht einfach aufgegeben hat, sondern Schritt für Schritt weitergeholfen und das Problem letztendlich vollständig gelöst hat. Ich habe jetzt wieder Zugriff auf meinen bestehenden Account inklusive PRO, Credits und meinen Fahrzeugen. Vielen Dank insbesondere an Kajus, Marius und das gesamte OBDeleven-Support-Team! 👏 So sollte Kundenservice sein: freundlich, geduldig und lösungsorientiert. Von mir ganz klar 5 Sterne! ⭐⭐⭐⭐⭐
Really quick time responed and help with any queries.
perfect diagnostics
El programa es muy intuitivo
Splendidi nelle informazioni e nella risoluzione dei problemi
Samo urządzenie bardzo skuteczne i przede wszystkim łatwe w obsłudze. Ze względu na niewielkie rozmiary zawsze można je mieć ze sobą w aucie. Sprawa którą zgłosiłem została załatwiona szybko. Obecnie czekam na zamówienie. Wszystko ok.
je recherche une panne sur ma golf7. Cet outil permet d accéder aux codes erreur dans les calculateurs. Il semblerait que ma panne vienne du capteur de pression de climatiseur.
Équipes professionnelles et très réactive
Vorsicht Rückgabe nur möglich wenn keine digitalen Inhalte benutzt wurden. OBDeleven zieht sich auf verbraucherunfreundliche AGB zurück.
Way too expensive for relatively little functionality. If you want anything meaningful it’s $400 per year and even then you have little value for money.
The device on the free plan is not worth the money. They have removed most of the live data that used to be on the free plan, so you now have to pay for the Pro plan on top of the device for most functions that used to be fee. If you plan to buy the device because you have seen a tutorial on YouTube using the free plan, be aware that they have most likely made that a paid feature now. The few features included in the free plan are either still beta or not even rolled out yet. You can more or less only see the KM/mileage (checking if those numbers are actually correct is not working yet), error codes, plus the now very limited live data. They don’t write clearly on the website what is specifically included and what is now not, which you would expect them to do when they have removed functions that used to be included. Customer service is not helpful and comes off hostile. I asked if they could at least just give me a discount code so I would end up paying the price I could have paid for the device + pro plan bundle if I had known I now needed that, but was just offered the standard 15% everyone gets on the site, meaning I only get that discount on the added Pro plan and still paid full price for the device itself. I don’t want to feel tricked into having to buy the Pro plan AND paying more than I would have if they had just been transparent the first time. I will just return them item. If you want the Pro plan and think it’s worth it then go ahead and buy. If you think the device itself is worth the price, it is most likely not.
Gute, sofortige Service, Gerät funktioniert einwandfrei!
I needed help with something I couldn’t be bothered looking for and used the help function on the app. The bot service got me going and transferred to a live person rather quickly! Marius had the answer to my question within seconds!
Llevo usando obdeleven desde la primera generación. De hecho tengo la versión PRO de por vida . Es una herramienta que es imprescindible para cualquier amante de los coches. Ahora con la gen3 tengo acceso a más marcas de coches y también puedo acceder a los coches más modernos del grupo VAG. La única cosa que les pediría a los desarrolladores del obdeleven es que vuelvan a poner los anuncios que se podían ver antes para ganar créditos. 1 video = 1 crédito aunque sea 1 video diario. Antes eran 6 diarios. Por lo demás perfecto!!!
1/5 – Disappointing customer service I purchased an OBDeleven device that was later reported lost in transit. After waiting, I received a refund. Unexpectedly, the device eventually arrived. Rather than trying to use it without paying, I contacted OBDeleven and repeatedly offered several solutions: Pay for the original device and have it reactivated. Purchase a replacement at my original purchase price. Accept any other reasonable solution they could offer. Every proposal was rejected, and no alternative solution was offered. After escalating to management, the final response was simply that their decision was final. I understand companies have policies, but I was disappointed that there was no willingness to find a practical commercial solution, despite my willingness to pay. Based on my customer service experience, I cannot recommend purchasing directly from them. A response to your reply: Thank you for your response. I appreciate that you have policies and that my proposed solutions fell outside those policies. However, my disappointment is not simply that my suggestions were declined. It is that throughout this entire process, no alternative resolution was ever offered by OBDeleven. I offered to: - Pay for the device I received and have it reactivated. - Purchase a replacement at my original order price. - Accept any other reasonable commercial solution. Each proposal was declined, but no alternative was suggested. The only option presented was to purchase the same product again at a significantly higher price. I understand businesses need policies, but I believe good customer service also involves looking for practical solutions when a customer is acting in good faith and is willing to pay. Unfortunately, that did not happen in my case, which is why I felt it was fair to share my experience.
Total waste of time and money I bought this last month hoping it will be something I could keep for future issues. Considering the price and also the subscription plus tokens not worth it at all. The tool itself did cost £78 with postage. Using it was a nightmare. Everytime I plugged it in. the app said I needed to update the adapter. Then reading codes it’s exactly the same as a cheap obd2 could do. Tried to get tests on some components if they are working it said needed to get subscription. I did that and only to find out that nothing worked . Getting a refund for it it was like nightmare. Then decided to return the item because technically wasn’t fit for purpose . And surprise surprise I had to pay for postage to return it. And it took forever for them to accept. Never again scam of a company
I purchased OBDeleven, but I am very disappointed with the product. It does not live up to the claims made in its advertising. Many of the advertised features cannot be unlocked or simply do not work as promised, despite following the instructions. What disappointed me even more was the customer support. Communicating with their support team was frustrating, and they were unable to provide a proper solution. The responses felt generic and unhelpful, and my issue remained unresolved. Overall, my experience with OBDeleven has been a waste of time and money. Based on my experience, I cannot recommend this product.
I purchased the VAG Lifetime PRO Plan trusting that it was a permanent, one-time investment. Now, Voltas IT is pushing users toward their new universal app while actively stripping away legacy lifetime permissions. The new software treats my verified PRO account as a free Basic tier, locking critical features like Adaptations and Live Data search. When contacting support, they hide behind canned responses, claiming that the old "Lifetime" plan doesn't apply to the new platform. Selling a permanent product only to invalidate it via a forced software update—while completely ignoring hardware failure complaints—is deceptive and anti-consumer. Do not waste your money on their higher-tier plans if they can unilaterally cancel your license whenever they change their app architecture. Thank you for the template response, but let’s be honest about what is actually happening. You are claiming that my 'Lifetime PRO' license is still active because it technically works in a legacy, dead-end app, while forcing users onto a brand-new multi-brand platform where those lifetime rights are completely ignored and blocked. Telling a customer who bought a lifetime plan that 'it still works in the old app' while all future updates, development, and multi-brand features are shifted to a new paid subscription model is a corporate trick, not a solution. You are dividing your user base and invalidating the core value of what 'lifetime' meant when we purchased it. A true lifetime license should transfer to the core platform, not be locked away in a legacy app you are phasing out."
I made a mistake during ordering. OBD Eleven team reacted promptly and helped me to sort everything out.
Incredibly helpful, they were super patient. Best people out there for sure. 👌
Absolutely great service provided, answered all questions promptly.. resolved issues very swiftly..
had a problem , contacted support , problem sorted , first class service
Fantastic little device. Exceeded all my expectations and has already saved me money.
Die Ware war wie beschrieben und der Kontakt zum Service vorbildlich. Das Produkt wie auch die Firma sind sehr zu empfehlen.
Köpte ett års pro-abonnemang och betalningen gick igenom i google play utan att abonnemanget registrerades. Fick hjälp av kundservice nästa dag som direkt åtgärdade felet och gav mig rabatt på köpet för att jag fått vänta. Seriöst och ansvarstagande intryck.
Gute kommunikation, Alles Bestens.
After getting through AI chat, the customer service rep was great about getting more information and helping answer my quesions.
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