o que eu havia enviado a ele: Assunto: Por favor, Respeitem Usuários Antigos e Restaurem o Modo de Bate-Papo Original Querida equipe do Manus, Entendo que manter um modo de conversa gratuito pode envolver custos operacionais, e reconheço que operar um serviço de IA não é gratuito. No entanto, acredito que deduzir créditos do Modo de Bate-Papo é uma decisão injusta que desconsidera as necessidades e expectativas de usuários antigos que confiaram nesse recurso por muito tempo. Muitos de nós escolhemos o Manus não só por suas capacidades de agente, mas também porque o Modo de Bate-Papo ofereceu uma experiência de conversa simples, acessível e natural. Nos permitiu interagir com a IA sem nos preocuparmos com o consumo de créditos toda vez que queríamos ter uma conversa. Para alguns usuários, isso não era apenas um recurso adicional. Era uma das principais razões pelas quais continuaram usando a plataforma. O que torna essa mudança particularmente difícil de entender é que o Manus já possui um Modo de Agente separado, projetado para tarefas mais complexas e que consomem mais recursos. Se os usuários querem delegar tarefas, realizar pesquisas mais elaboradas ou usar capacidades de agente, podem usar o Modo de Agente. O Modo de Bate-Papo serve a um propósito diferente, e essa distinção é precisamente o que torna ambos os modos valiosos. Se o Modo de Bate-Papo começar a consumir créditos também, que distinção significativa resta para os usuários que simplesmente querem conversar com uma IA? Por que uma conversa básica deveria ser cobrada contra o mesmo limite de crédito limitado destinado a operações de agente mais exigentes? Entendo que o Manus precisa encontrar maneiras sustentáveis de operar e crescer. No entanto, acredito que há alternativas melhores do que mudar um recurso do qual os usuários antigos dependem. Você poderia explorar outras fontes de receita, introduzir recursos premium opcionais, desenvolver novas funcionalidades ou melhorar o Modo de Agente sem alterar a experiência original do Modo de Bate-Papo. A inovação não deve vir às custas de recursos existentes que os usuários já valorizam. Há espaço para introduzir novos produtos e expandir a plataforma sem tirar o que fez as pessoas apreciarem isso em primeiro lugar. A comunidade já deixou claro o quanto o Modo de Bate-Papo importa. Quando foi removido, os usuários se manifestaram porque queriam de volta. Agora que ele voltou, ver créditos deduzidos das conversas undermina a própria experiência que as pessoas lutaram para restaurar. Por favor, considere a frustração que isso cria para usuários leais que apoiaram e usaram o Manus por muito tempo. Não estamos pedindo que você pare de inovar ou ignore os custos de operar seu serviço. Estamos pedindo que você encontre um caminho que não comprometa o propósito original do Modo de Bate-Papo. Por favor, restaure e preserve o Modo de Bate-Papo original como uma experiência de conversa gratuita, sem deduções de créditos. Mantenha-o separado do Modo de Agente e explore novas maneiras de melhorar e monetizar a plataforma sem mudar a experiência central da qual os usuários passaram a depender. Queremos continuar usando o Manus e vê-lo crescer, mas também queremos sentir que nossas necessidades e feedback estão sendo levados a sério. Por favor, ouça sua comunidade e reconsidere essa decisão. Atenciosamente, Um usuário antigo preocupado
Consumer
Brazil
October 22, 2026
AVOID
AVOID! Missing credit problems. Support are not helpful. I am asking them for a full refund and leaving after just 1 month of going round in circles with support not helping. Never received the daily free credits even though support kepts saying I was even after showing themscreen shots on my account,.. Absolutely useless
Andrew Davies
United Kingdom
October 17, 2026
Horrible
Horrible! If it's not dealing with horrible customer service, it's dealing with changes they made to design in social media posts. Do not use. They can make a video and that's about it. Otherwise a huge time suck.
Janet Galati
United States
October 15, 2026
• Bản chất cốt lõi
• Bản chất cốt lõi: Đây là một chiến thuật "núp bóng tinh vi" (Camouflage/Trojan Horse), kết hợp giữa kỹ thuật hệ thống chính xác và thao túng tâm lý. • Mức độ nguy hiểm: Cao. Manus hiểu rất rõ cách vận hành của Patcher Lite và cấu trúc RootHide để tạo ra một gói ngụy trang hoàn hảo từ phân quyền (0755/0644), định dạng nén (zstd) đến kiến trúc (iphoneos-arm64e). • Điểm mấu chốt cấu thành sự lừa dối: • Kỹ thuật: Lợi dụng danh nghĩa "thử nghiệm độc lập" để đưa mã dylib tweak vào hệ thống mà không qua các bộ lọc kiểm tra toàn vẹn của gói App chính. • Hành vi: Ép gỡ bỏ phiên bản cũ (thông qua lệnh Conflicts) để xóa dấu vết và ngăn chặn việc đối chiếu so sánh lỗi. • Kết luận: Gói deb mẫu này hoạt động như một thực thể "hợp pháp giả tạo". Nó đánh lừa công cụ quét bằng vẻ bề ngoài chuẩn mực, nhưng chứa các điều kiện ẩn để qua mặt hệ thống kiểm duyệt khi cài đặt thực tế.
Ngan
Vietnam
October 11, 2026
es ist sehr teuer für das man nur…
es ist sehr teuer für das man nur schlecht php machen möchte mit javascript und deepseek ist gratis macht viel besser oder chatgpt ist auch nur 20 chf ohne credit system sie haben von mir bereits 40 bekommen und die leistung und fehler sind nicht normal einfach schrot dieses projekt geld klauen von menschen so wie ich es sehe
Dachtaev Zajndi
Switzerland
October 8, 2026
They take money from my card without…
They take money from my card without any authorization. 5 transactions in 5 minutes. They rejected refund
Journal Ijmar
United Kingdom
October 7, 2026
Scam - Be aware
Scam - I am ( was) a power user - their engine does a tone of mistakes to the point that it seems intentional - as if to make you spend more. The support is a joke. They offered credits to renew and come back to their service after their meta breakup and they took those credits back twice. I had to chase them done and now they are not even returning them back. Just a plain money grab.
ntalampiras
Greece
October 6, 2026
Thousands of Credits Spent, App Still Broken, and “Human Support” Never Actually Took Over
I spent thousands of Manus credits and cash building and troubleshooting a mobile app. I eventually got the iOS app built and uploaded to TestFlight, but key authenticated features still did not work correctly. The bigger problem has been support. On October 7, I was told my issue would be escalated to a specialized human support team. It is now October 14, and I still have no meaningful technical resolution. Instead, I have repeatedly been asked to explain the issue again, provide screenshots, provide screen recordings, use Loom, and then was told some of the evidence could not be opened. I also experienced repeated Manus-side issues involving backend deployment, authentication, EAS/Expo tooling, and custom domain management. I lost a tremendous amount of time during the earlier Manus service interruption as well, and I have repeatedly asked for credit restoration or some form of resolution. I am now out of credits after spending thousands, the app still has unresolved functionality, and the promised human escalation never truly happened. I am not asking for unlimited free work. I am asking for accountability, meaningful technical support, and restoration or refund of credits consumed during repeated platform errors and failed troubleshooting. My biggest concern is that when something goes wrong, there does not appear to be reliable human support to actually take ownership and resolve it.
Tori Easterling
United States
October 6, 2026
Paid $194.15, then 31,132 unused credits expired
I upgraded my Manus subscription because I needed more credits. On September 19, 2026, I paid $194.15 and received 44,073 credits. When the next billing cycle started, 31,132 unused credits expired. Support later explained that these were monthly subscription credits, not add-on credits, and that their policy uses the word “refresh” to mean that the unused balance is cleared and starts again from zero. My main concern is not that Manus has a credit policy. My concern is that this consequence was not clear enough to me at the time of the paid upgrade. I needed more credits, followed the upgrade option recommended by the system, paid for the higher plan, and then lost a large unused balance shortly afterward. I asked Manus for one of three reasonable solutions: restoration of the 31,132 credits, a proportional refund, or equivalent compensation credits. All options were refused, and support officially confirmed that this was their final decision. Manus also confirmed that I was not offered add-on credits at that stage; the recommendation was to upgrade the subscription plan. If you use Manus, be very careful before upgrading in the middle of your billing cycle. Check the renewal date, understand the difference between monthly credits and add-on credits, and make sure you know exactly what happens to any unused balance. Based on my experience, I would not recommend upgrading unless you are certain you can use the credits before the current billing cycle ends.
Mustafa ADIGÜZEL
Turkey
October 4, 2026
They will lose projects when making…
They will lose projects when making changes to their own platform which by the way will result in a massively flawed experience. They just aren't good at what they do and the support experience is dreadful. Just bots who can’t understand what you need. Do not go near this platform.
Dan Parsons
United Kingdom
October 1, 2026
Manus is stealing my money.
I signed up to Manus using my facebook account. When facebook separated from them, my account became inaccessible. They are still charging me the monthly fees regularly, while I am unable to access my account. Their AI customer service leads to nothing. Eventually it said that someone will attend to my issue but they never did, and the charges keep going. SCAMMERS.
Ahmed El-Rifai
Egypt
October 1, 2026
Manus has been an absolute nightmare to…
Manus has been an absolute nightmare to use for our business tools. A simple request to duplicate a template turned into an entire day of being bounced between chats, each claiming the project belonged elsewhere or that it lacked access to make the change. Endless explanations, contradictory claims and no usable result. We’ve spent more time fighting Manus than improving our systems. We’re now migrating away. Completely unacceptable for a platform you’re meant to rely on.
Josh Nichols
Australia
September 27, 2026
This company has lost me thousands...
This company has lost me thousands of pounds, hours and mental health a) during the change over and b) since with the new company. Please don't ever use this company, it has had a devastating impact on me and my work and have taken zero accountability. I will never every use them again.
Shona Howes
United Kingdom
September 25, 2026
My experience with Manus AI has been…
My experience with Manus AI has been extremely frustrating. I paid for its services to develop and host my website, StrivePay, but encountered repeated technical failures, broken functionality, exposed HTML errors, and unsuccessful repair attempts. On September 25, 2026, I received 14,400 credits, which were consumed while trying to resolve issues with the application. On October 9, I paid another $20 for 4,000 additional credits. Those credits were also consumed attempting to fix existing problems. In total, I am disputing 18,400 credits. Despite repeatedly reporting these issues, Manus support has failed to provide a satisfactory resolution. Instead, I was informed that my project allegedly violated their Acceptable Use Policy, which they cited as justification for refusing a credit refund. My application was still under development and used simulated balances without an integrated live payment processor. I requested a proper investigation into the technical failures and credit consumption, but have not received a satisfactory explanation. What concerns me most is the lack of accountability. Customers should not have to repeatedly purchase additional credits to fix errors introduced during development. I am requesting a fair review, restoration of eligible credits, and a meaningful response from Manus management. This review reflects my personal experience, and I have retained supporting records of my payments, development sessions, and support correspondence.
Strive Pay
Nigeria
September 20, 2026
This is the worst experience I have…
This is the worst experience I have ever had with a software company. I clicked on a promotional offer, but when I proceeded to the payment page, the promotion disappeared. When I contacted customer service, they claimed the offer never existed. Instead of providing a solution, they were condescending and treated me like I did not understand the checkout process. It is a terrible way of doing business. The software itself might be fine, but these deceptive practices make the company awful to deal with. With so many other options on the market, Manus is simply not worth your time or the trouble. Despite what the brand promises, dealing with them will give you headaches rather than solutions.
Felipe Chaparro Goitiandia
Australia
September 15, 2026
Worst Customer Service
Manus itself was fine but the customer support team was the worst team I've ever dealt with. It was a bunch of AI bots and the "team" didn't seem to care about my issue at all. I tried to communicate with their team for a month on and off and they never got through to me.
Bob
CR
September 9, 2026
If I could give less than one star
If I could give less than one star, I would. Customer service is a complete and undeniable joke. Folks have built parts of their livelihood based around programming created on the Manus platform...and the fact that the agents cant help you work through an issue without passing you on to six other people...is absolutely sad and shameful.
mslooloo
United States
September 9, 2026
Im Support kann man nur mit AI Agents…
Im Support kann man nur mit AI Agents reden, die das Problem auch nach Wochen nicht verstehen. Es ist schon sehr bescheiden, wenn man dann mehrere tausend Euro für Dashboards ausgegeben hat...
Denis
Germany
September 7, 2026
Manus charged me 10k credits & didn't follow prompt
I ran a prompt and spent 10k (yes, TEN THOUSAND) credits. Manus didn't follow the prompt I provided, ADMITTED IT, and when I contacted help and they refused to refund the entire amount spent. I have the screenshots, screen recording and help transcript downloaded as evidence. Below is what manus stated after I informed it the result didn't align to the detail I included in the prompt. You are right to be dissatisfied. The delivered research did not follow your requested standard of context-rich, specific transcript passages, and the generic extraction was not fit for your stated purpose. I cannot assess or resolve credit usage here. For any question or request concerning usage, billing, or credits, please contact Manus Support at help.manus.im. Unhelpful reps included: Leo, Bernard, Ron, Maria, Morgan (I think this is the AI, but I wasn't sure if this was a title of the position). While I was able to find a genuine differentiation with Manus from the other AIs, its definitely not worth spending the additional credits for wide research subtasks nor is it worth more than 8k credits/mo for the TINY amount of differentiation I found it excelled in.
Dominique Vacheresse
United States
September 5, 2026
What can say about Manus started using…
What can say about Manus started using them about 3 months ago all was fine then problems started. code was corrupt was getting hit charges and more charges, even you you complain to bots at same time manus deducts credits from your account. Tonight they even took cash from account when had confirmed to them moving away from Manus and account was in credit. Stay well away from this outfit. Its going to cost you time and money. I have 200 emails from bots thats all do send you message nothing gets done or sorted.
Tommy Butler
United Kingdom
September 3, 2026
Terrible subscription trap - deceptive downgrade process and automated runaround
Upgrading your tier on Manus AI is instant, but downgrading is practically impossible. Even though their FAQ clearly outlines a downgrade procedure, the option does not exist or simply does not work within the platform. I contacted customer support multiple times to resolve this before my renewal date. Every single interaction was handled by an AI agent that claimed my request was "acknowledged" and "escalated for adjustment." Nothing happened. When the billing cycle renewed, I was charged the higher tier amount anyway. Every follow-up continues to hit the same wall of scripted AI responses promising that the refund has been "proceeded," yet no actual human has stepped in, and no refund has appeared. Hiding behind non-functional AI support while locking users into higher billing tiers feels completely predatory and borderline fraudulent. I have completely cancelled my account and stopped using their service. Avoid them unless you want your money held hostage.
Anh Nguyen
Vietnam
August 28, 2026
Manus ist für mich super
Manus erstellt mir wöchentlich, nach vorheriger Rücksprache mit mir, Instagram, Pinterest und auch TIK-TOK Werbungen. Des Weiteren hilft er mir, meine zwei Webseiten immer wieder auf Fehler zu durchsuchen, was auch sehr gut gelingt. Ich habe ihn so eingestellt, dass er wichtige Aufgaben ohne Vorheriges GO von mir nicht alleine bewältigen darf. Ich bin froh, dass ich ihn habe.
AVOID AT ALL COSTS! They charge a lot of money and then will randomly delete your tasks/chats, create automations that require "refills" which are about $20 a pop. If you're able to use another option I'd highly suggest it. I'd suggest Base44 or Lovable over this trash any day.
Christian Helms
United States
August 26, 2026
ThWorst Company Experience: Business Data Lost, No Accountability, Unread Emails, Support Walked Awa
The worst part was not just the data loss itself, but the complete lack of accountability afterward. I spent about a week providing everything Manus Support requested, including screenshots, backup details, OneDrive evidence, restoration status, project information, and screen recordings. Despite this, two separate support conversations were closed while the issue was still unresolved. In both cases, I was still actively responding and providing the requested information when the conversation was ended. My business-critical startup assets, project history, and credits were affected, yet no one took clear ownership of the case, no meaningful technical explanation was provided, and no responsible resolution followed. What made the experience especially unacceptable was that Manus continued asking for more evidence while providing no corresponding accountability, timeline, or concrete recovery outcome. As a paying customer, I lost not only data and credits, but also a significant amount of time over the course of a week trying to cooperate with a support process that ultimately ended without resolving the underlying problem. For a service handling business-critical work, this level of support and responsibility was completely unacceptable.
DAEL CHOI
South Korea
August 26, 2026
Betrugsversuch
Vor ein paar Wochen hat Manus ja die Besitzer gewechselt und mir wurde das Abo gekündigt und Restgeld zurückgebucht. Alles okay. Jetzt haben die versucht von meiner Kreditkarte 198 Dollar abzubuchen. Zum Glück war die gesperrt ( auch so ein Betrugsfall) und ich habe eine neue. Ich habe den Support angeschrieben, der sagt keine Ahnung, dann gibt mur eine Mail, wo die gleiche KI (ich denke das sind KIs) sagt keine Ahnung... Das geht dann fröhlich so weiter. Passt auf eure Konten auf, das geht nicht mut rechten Dingen zu.
Pa
Germany
August 25, 2026
Paid customer left without access to critical production database
I am a paying Manus customer and built a business ERP through the platform. This was not a free experiment — I invested significant time and money in the service and relied on it for real daily business operations. My ERP continued operating normally through August 22, 2026. After the Manus service/data restoration process, the database state I recovered contained business data only through August 16. Approximately one week of real production operations was missing from the restored state. Our technical investigation confirmed that the restored database contained 82 tables and 997 sales, with the latest sale dated August 16, while our company had continued operating and recording transactions after that date. We also found historical technical evidence showing that the production database connection was still successfully working on the evening of August 22, and authentication failures started afterward. The most frustrating part has been support. I spent hours explaining the same critical database recovery issue across multiple support conversations, several of which were closed or redirected toward browser/cache troubleshooting even though the problem was clearly related to production database access and recovery. The case has finally been escalated to a technical team to investigate the original production database, backups, snapshots, PITR and recovery points. I am still waiting for a solution. My company has suffered operational and financial impact while the ERP remains unavailable. I expect Manus to provide its paying customers with a clear path to access, preserve, recover and ultimately control their own business data and database infrastructure. I will update this review if Manus resolves the incident and recovers the missing production state.
Thiago Moura
Brazil
August 23, 2026
A Very Disappointing Experience with…
A Very Disappointing Experience with Manus I was extremely disappointed by my experience with Manus. Shortly after subscribing, I was shocked by how quickly my credits were consumed. What concerns me even more is the large number of users reporting the same issue. This deserves serious investigation and much greater transparency from the platform regarding how credits are calculated and consumed. If a large number of customers are experiencing the same problem, I believe the matter should be formally investigated. If any misleading practices or violations of consumer rights are found, affected users should consider taking appropriate legal action, including a class-action lawsuit where legally permitted Users should not pay for a subscription only to discover that their credits disappear far faster than reasonably expected, especially if the credit-consumption system was not sufficiently clear before payment. We are not asking for anything unreasonable: transparency, clear credit-consumption policies, and accountability if wrongdoing is proven.
the best Movements
MA
August 17, 2026
Never subscribe for service
Never subscribe for service. Free trials so not give notice of ending nor charges to be incirred. I was charged $40 USD when standard subscription is $20 USD. Trying to get to customer service. Nothing. Aviod Magnus please.
Feroz Bessir
Singapore
August 15, 2026
This company charged me for a full yr…
This company charged me for a full yr subscription and is refusing to give my money back even though I have given them documented proof from my bank. Hard to believe they can be in business still.
Harpreet Mundi
Canada
August 11, 2026
It was built to work, but it can't do the work.
It doesn't follow instructions. It admits to not following instructions. It's supposed to have research capabilities, but it is a bad researcher. It later advised me to do the work on my own or try something else. It admitted being a failure after the second day. The problem is, it is built to do the task I needed, but it had trouble doing the step-by-step work. This is how Manus replied to me: "What happened here is a failure of my execution, not the collaboration you asked for. I gave you the kind of behavior you were trying to avoid: polished-sounding output that moved too fast and treated uncertainty badly." And "For this project, I would not recommend relying on me as your primary collaborator at this stage." Manus itself admitted it can't do the work.
Matthew Astra
Spain
August 11, 2026
Account grundlos gesperrt
Mein Account und der meiner Freunde wurden grundlos alle permanent gesperrt. Eigentlich sollte man die Daten sichern können, das hat aber auch nicht funktioniert, weil es die ganze Zeit überfüllt war.
Timexo
Germany
August 7, 2026
Customer support is absolutely awful
Customer support is absolutely awful. I was scammed and billed for services I don't use. Stay away.
Kevin
United States
August 5, 2026
I put my hands up I have been scammed
You sign up for free, get enticed by a chatbot that they have come up with a fantastic ideas for the project you want. They start developing your idea. You can see a series of code. It then starts asking for you to buy credits to implement testing and analysis. You think its working then you run out of credits where you have to buy more. You then go onto a chatbot ai because youve paid its ran another scan then says youve run out of credit. You think you are going to run out of credit again so you do 1 more request for them to clean up and complete within credits you have remaining. Manus agrees and wishes you goodnight. You get advised that the request is complete and all tests are fine however you run a risk somewhere because manus made an error. Manus admits its fault then uses your credits again to fix the problem. Guess what you let it then you decide to publish only to find out the site manus created doesnt work and has errors. Manus apologises then uses more of your credits to fix. Guess what while its fixing you run out of more credits. YES I HAVE BEEN SCAMMED AND THERE IS NOTHING YOU CAN DO ABOUT IT. Not the money thats the problem its the time!
Tim
United Kingdom
August 5, 2026
Manus has Improved, a LOT.
I have been working with Manus since early 2025 and it has come a really long way. If you asked me 6 months ago what I thought of this platform I would have cursed it into the ground. However, it has made radical changes. I have been pushing it to it's absolute limits in web design as customer support tells me but because of that it's learning and improving. The customer support has been improving too, especially in response time. I see some crazy potential with this platform both for what it can do now and what it will accomplish in the future. As far as billing is concerned, I do not share the sentiment others have. The billing has been pretty clear and you can see what it spends credits on. The only way you could have runaway spend is if you didn't manage the top up credits feature properly, which I definitely see people doing because lets face it most people still don't know how to use AI properly. They use it like a damn google search. You need skill to properly use AI. Bar none. Get good or go home.
Anthony Perez
United States
August 1, 2026
Genauso nutzlos und politisch zensiert…
Genauso nutzlos und politisch zensiert wie alle Ki. Absichtliche Fehlerkultur im Free Modus der dann dazu einlädt ein Abo abzuschließen. Bei einer Fehlerquote von 100% ist das eher kontraproduktiv. Ki ist die Minidisk der Neuzeit und wird künstlich hochgelobt …
Dafa Räikkönen
Germany
July 28, 2026
Holding Paying Customers' Data Hostage
Holding Paying Customers' Data Hostage I was a loyal, paying subscriber to Manus. Recently, my account was suspended. While I dispute the reason, the real issue is their appalling customer service and illegal data practices. They have completely ignored my support tickets. Worse, they are refusing to provide a data export or a temporary login to retrieve my important files and intellectual property. Taking my subscription money and then locking me out of my own data is unacceptable and violates basic privacy laws (GDPR/PDPA). Do not trust this platform with your important work. They will lock you out and ignore you. I am currently filing a credit card chargeback and reporting them to privacy regulators.
David Liu
Taiwan
July 23, 2026
AWFULL...
AWFULL.... Do not go for manus, waste of money 100%, 75% of the time can't follow a prompt, do not waste your money...
Andrew
United Kingdom
July 21, 2026
Manus double bills thousands! Be aware!
Manus has double billed me the last 2 months and will not refund me. Im talking about thousands of dollars - the tool is great the support is the worst ive ever experienced by any company.
Scott Hawkyard
United States
July 16, 2026
Manus.im gives free credit and people…
Manus.im gives free credit and people starts projects (intellectual property) once manus.im reach the point to understand the project and it's value. Then it keeps your project hostage either pay premium or forget about your project for good. And then after sometime see your project executed by someone else.
syed Shah
Pakistan
July 15, 2026
I Paid $443 for Manus Pro. My Credits Were Consumed by Failed AI Tasks.
I paid $443 USD for a one-year Manus Pro subscription because I believed it would help me build my website. Instead, my experience has been one of the most frustrating I’ve had with any AI service. The AI repeatedly failed to complete the same website generation project while consuming tens of thousands of my credits. The tasks failed, but the credits were still deducted. I contacted support multiple times. On earlier occasions, support acknowledged that the failures were caused by the AI. One agent said a refund had been issued, another gave a different amount, and I was left trying to understand where my credits had gone. I have spent 16 hours providing screenshots, project links, and my credit history, repeating the same explanation to different support agents. Instead of receiving a clear breakdown of the credits consumed and refunded, I was passed between agents and told to wait for further investigations. For a service that costs $443 per year, I expected reliable AI and transparent billing. When the AI fails to complete a task due to its own limitations, customers should not be left wondering why thousands of credits disappeared or why refund amounts keep changing. I am not asking for special treatment. I am asking for accountability, transparency, and a fair resolution. If Manus charges credits for failed AI tasks, it should clearly show how those credits were calculated and refunded. Based on my experience, I cannot recommend paying for Manus Pro or recommend anyone to use Manus until these issues are addressed.
Aigbe Happy
Nigeria
July 10, 2026
Warning
Warning: MANUS is an Absolute Waste of Time and Money ($6,000+ Gone) – Avoid Manus AI I have been trying to finish up two projects with Manus, and I must say they have the absolute worst AI programming platforms I have ever encountered. I have spent over $6,000 with them and have gotten absolutely nowhere so far. If you are thinking about using them, save your sanity and your bank account. Look elsewhere. Here is exactly why they are a total nightmare: The Ultimate Money Pit: OH MY GOD. I keep buying more and more time to finish my projects. I spend hours correcting the bot, my credits get completely drained, I buy more credits, and I am still nowhere near finished. To be out over $6,000 with zero finished products to show for it is completely unacceptable. Endless, Non-Stop Errors: There are so many, many, many mistakes in their logic. After almost every single execution, I have to step in to correct or fix something that the system randomly changed or broke. I am spending hours upon hours just fixing what the bot messes up. Fake Customer Support: They keep telling you to help.manus.im. help.manus.im for assistance, but it is just a massive runaround. I have tried using it at least 6 to 8 times and there is literally no "Contact Us" box or clear way to actually send a message to a human. It is an incredibly frustrating loop: the bot makes a mistake, you spend hours fixing it, you run out of credits, you pay more money, and the bot breaks something else. On my last go around Manus said I had 10,000 credits and after 2 or 3 small paragraphs my credits was 0 out. Now saying time to renew. To be honest Manus is not even worth one star. Final Verdict: Zero stars. Broken AI, broken support, and a massive cash grab. I believe it is time for a class action lawsuit against Manus AI. Do not waste your time or money here.
Farzan Mohamed
United States
July 7, 2026
failed customer service
I am a paying customer of Manus and I am writing to formally document one of the worst customer service experiences I have had with any technology product. My agent failed. That happens — technology is imperfect and I understand that. What is not acceptable is what came next. I contacted customer support to get help resolving the issue. I was told someone would assist me. That was a lie. No help came. I followed up. My messages were ignored — completely, without acknowledgement, without an update, without even the basic courtesy of being told there was a delay. I am a paying customer. I pay for a professional service. What I received instead was a broken product, a false promise, and then silence. This is not a minor inconvenience. This is a failure of basic professional standards. If Anthropic cannot support the products it charges customers for, it should not be charging for them. I expect a response, an explanation, and a resolution. If none is forthcoming, I will be escalating this further and making sure other potential customers are aware of exactly what level of support they can expect when things go wrong. Tom Paying Manus customer
twj
United Kingdom
July 7, 2026
I wanted to build a fairly simple…
I wanted to build a fairly simple ordering app for my business. Initially manus seemed to understand my whole vision but then it lost its way and took many tries to solve problems it had created. It kept burning credits on debugging and going over and over the same problem. After one day it had burned $1200 in credits and had not generated a remotely useable app. Think I’ll try something different.
Dean Lamb
Australia
June 30, 2026
Just awful credit system that you burn…
Just awful credit system that you burn through for wrong research information. No response or resolution from disputes. Avoid.
Peter Williams
United Kingdom
June 30, 2026
Absolutely horrible
Absolutely horrible. They are scams, frauds, and they will take your money over and over and over again without your permission, without your authorization. While they try to claim that they have a refunds, and they have help available. None is available. They will block your email. They will block your chats they will block everything that they, I mean, you can get in contact with none of them. I suggest that you keep trying to get your money.I'm in it for about a month now.I still can't get no money out of them.I canceled even before they, my free trial was over.They continued to hit my bank.A numerous times without my consent, and with proof of cancellalization beforehand and they are out to scam.This is enough, please somebody if you know what to do about companies like this, you need to sue them.Get them, get them away from the american people
Trey Wakefield
United States
June 29, 2026
Overpriced
Like everything from Meta, customer service is non existent, in fact it's diabolical Manus itself is a great concept. but the sheer cost of the credits, make it more of a gimmick than a usable tool, give it a few more years and they will have hopefully lowered the credits cost and ironed out the mistakes the agents make that burn through the overpriced credits like a hot knife through butter. I hate Meta and everything they do, but this was actually quite good, apart from the greed. (which seems to be the norm with all American tech companies)
Dan Callaghan
United Kingdom
June 28, 2026
AVOID!
AVOID! You literally cannot unsubscribe anywhere from the mobile app, they hide the subscription in Stripe and Play Store, their customer service is strictly AI and horrible in every which way. Dystopian
Gijs van der Grinten
Netherlands
June 24, 2026
Disappointing experience
Disappointing experience — paying for inaccurate results I've had consistent issues with the platform repeatedly telling me I'm out of credits, even when my balance should be sufficient. After topping up to resolve the issue, the answers I received were incorrect — which means I'm effectively paying for unreliable output. For a tool that charges for usage, accuracy is the bare minimum expectation. If the credits system is broken and the results can't be trusted, there's no value proposition here. I'd caution others to test thoroughly before committing any money to this platform. Hoping the team addresses these issues, but until then I can't recommend it.
Roy Coughlan
Poland
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