ALMOST IMPOSSIBLE TO UNSUBSCRIBE
Clunky. Expensive. Dark Patterns - ALMOST IMPOSSIBLE TO UNSUBSCRIBE and/or delete account.
Michael A C
Australia
Showing 20 of 20 reviews
When I decided to terminate the Kaspersky subscription it was a nightmare
When I decided to terminate the subscription I couldn´t find the option to do it ; then, I contacted the customer support that didn,t coment and solved it. In summary: there is none option to do it but contact the Support Center. After desinstaling Kaspersky, with revo Uninstaller, I did it, but, then the VPN and Password Manager, simply disapeared from the list of installed programs ; I had to use the option "forced desinstalation", in both cases, to do it. On my Samsung Galaxy the option "desinstall" simply doesn´t work ; again I had to go through the system to do it. In brief: only an experienced user will suceed to desinstall Kaspersky
Carlos
Portugal
Still trying out Kapersky Safe Kids
Still trying out Kapersky Safe Kids. Doesn't seem to work perfectly, but is ok. I asked about an issue and the live chat agent asked me to download a .exe file..
Katt
New Zealand
Kaspersky VPN is the worst right now
Kaspersky VPN made an "upgrade" for their software on November 28th 2025. And after that, they cancelled many of their helpful features and decreased their available locations from 115 to 85 countries. And what's worst is that they stopped the VPN service in Russia, where I'm residing. And when I asked for a refund, they refused
karim esmat
Austria
Cant Trust this antivirus anymore
Kaspersky is Russian software and you simply can not trust it. It's a good antivirus but i can't trust Kaspersky anymore. After hearing it got banned in the U.S I'll change it as well, I'm not in U.S but I'll still change it to something that i can trust.
Jordan
Australia
No longer working and zero support
Have 10 licenses, all up to date and paid for. Every once in a while I have to reinstall a computer. Now when I try to reactivate th licenses it times out every time. Problem is not on my end. What a joke. Tried customer support and nothing. Just a stupid bot that has zero answers. Will not be purchasing from them again. They have lost a lifetime customer.
Timothy
Australia
Crashes reliably when adding trusted…
Crashes reliably when adding trusted applications
Edward B
Australia
Doesn't respond to report…
Doesn't respond to report of scam websites.
Mohd Hamdan
JO
Kaspersky is my 1# Antivirus I'm using…
Kaspersky is my 1# Antivirus I'm using it for quite some time.
Georgina
United States
Cannot delete account details
I have received a email saying my software will be renewed and my credit card will be used I had cancelled my renewal subscription in 2020. On the website I found the page with the detail my account including my credit card. The tab "Delete account" did not work. The Help tab does not recognise "Delete account". It seems Kaspersky does allow customers to delete their personal details and the credit card information. I am waiting for a response to my email.
Ron Layton
United Kingdom
Terrible.
Terrible. Not even 5 minutes and i had tu uninstall the program, because my keyboard and mouse wasn't working. This app blocked my pc and i had to unistall to make it work again.
Ledjan Luka
Italy
No way to access the "my account"
I've been trying to access my account in order to cancel the subscription and the "forgot my password" feature is not working. It would be great if someone get in touch and cancel my subscription or give me a new access to my business account.
Sports Kickstart Accounts
Peru
CUIDADO
CUIDADO, DESINSTALA ESTE SOFTWARE DO SEU PC, ele vai rastrear e espiar o seu sistema. Muito cuidado e desista-la e não compra mais este software. ESPIOES RUSSOS
Goncalo Beja
Portugal
I love this software
I love this software, its protects well and is light/ does not interrupt the system at all.
MandW
Australia
lifetime key with only $14.5
I bought a lifetime key for malwarebytes from this store globalekey.shop with only $14.5 and it works perfectly without spending too much money
Loukili Abdessamad
MA
Best antivirus ever.
They saved my computer from a Trojan. It needed only 2 minutes. :D
Cattus
Italy
great service only issue i find is its…
great service only issue i find is its slower to load up when you switch laptop on but its great security wise
Glenda Jarvis
United Kingdom
Having just left an scathing review
Having just left an scathing review, I realisedthe problem was because I was dealing with the issue from the Isle of Man: when I changed location to UKthings went much better! Though it makesme feel sorry for Manx customers, my issue was resolved on the phone in the space of a couple of minutes.
Jane Callow
IM
Impossible to activate free version
i tried to download the free version of their cloud security software but it would only download the paid version then refuse to function without a lisence. terrible experience
michael haughton
Australia
No sabes lo bueno que es hasta que…
No sabes lo bueno que es hasta que pruebas otro, muy arrepentido de haber cambiado a AVG. Pronto volveré con Kaspersky.
Jose
Spain