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IMPOSSIBLE D ACHETER DU LGHL ALORS QUE J AI 38 EUR DE DISPONIBLE IL M'ANNONCE QUE JE PEUX ACHETER QUE AU MINIMUM 10 ACTIONS ALORS QUE JE PEUX ACHETER 60 ACTIONS A 35 €, SOIS DISANT JE N'AI PAS ASSEZ DE FONDS. C'EST RIDICULE COMME BROKER. JE RETOURNE SUR ETORO.
Extremely disappointed with Interactive Brokers. I deposited £8,000 almost a month ago and the money is still not showing in my account, despite providing proof of transfer and confirmation from my bank. I also made a £1,200 withdrawal over 6 working days ago, which I still have not received. Customer service has not provided any clear explanation or proper update, and the whole situation has been extremely frustrating. I have now submitted a formal complaint to Interactive Brokers and I am waiting for a proper resolution. I will continue to update this review publicly as the situation develops, including whether and when my funds are finally located and received. I am extremely unsatisfied with how this has been handled and expect a prompt and clear response explaining where my money is and when this will be resolved. If this is not resolved promptly, I will have no choice but to escalate the matter to the relevant UK regulatory authorities and the Financial Ombudsman Service.
Application et site qui buggent tout le temps. Service client injoignable. Impossible de récupérer des relevés sans devoir se reconnecter à chaque fois ni de faire des transactions, pour au final dire qu'il y a un problème de serveur. Cela dure depuis des mois... Peu de personne le savent mais avec les accords signés entre la France et les USA, fait qu'on a la double imposition lorsque l'on a des dividendes ou des gains : américaine puis française (validée par notre élite) et lors d'un décès c'est pareil, on paie plus cher de frais de succession car double imposition : américaine et française et les américains peuvent vous bloquer les fonds pendant des mois... Si en plus, vous n'arrivez pas à vous connectez les joindre c'est double peine ! Une perte de temps et d'argent malgré ce que certains influenceurs vous disent ! Il existe pleins d'autres brokers bien plus simples en France et en Europe. N'oubliez pas les américains ne sont pas nos amis...
Seems like a good platform. But, I noticed something I have not seen on other platforms: they try to block withdrawals, by making monthly limits, which are really low. Be aware, if you try to withdraw above their low limits, they invented fees for that. So, I would advise against investing with them too much, not to get stuck in case you need to withdraw. But, I do think its a good plantform for small $
By the faaaaaaaaaar the worst broker of ALL TIMES. BY FAR. This Broker is so broken it is basically scam. I honestly tried a fair amount of brokers and this IS BY FAAAAAAAAAAAR the worst. AVOID AT ALL COSTS !!!
Bad support, and they are literally forcing you to send your private documents to a third party (an Israeli company) to get access to your account, this is really shady for an American company.
I visited the office in Singapore. It was just after office hours and it was closed. While I was waiting wondering what to do, a kind lady stopped to ask what I needed. I informed her that I needed to talk to a customer service person to help clear my issues. She patiently explained that I needed to call the number posted on the door. The next day, I called the number a bit after 9am and the person who answered (twice) guided me through the process and my problem was solved.
Fast and efficient
Service impeccable et rapide, par des personnes patientes et efficaces.
Tried to open an account, was asked to deposit money into the account to speed up the process. After 6 weeks of back and forth questions my application was rejected without any explanation. Customer service was unreachable during the entire process. It felt like they absolutely don't care.
Very good explanation of my question.
Frustrating. Software not working. Customer assistance and email supportnotexisted. Impossible to use website or open account. Dialing with them for two days was unsuccessful.
I’ve open an account - not an easy process in comparison with other European companies as Degiro -. I’ve deposited € 50 and I cannot access the account. I’ve spent more than 4 hours with more than 10 different staff and nothing. Don’t waste your time nor your money.
Blocked from trading no matter what personal information I fill in. The app doesn't tell me why I'm not eligible and from my last customer support experience neither do they.
IBKR executed orders at terrible prices and cost me significant losses. Support was completely unresponsive for months. After I posted about it on YouTube, my old channel got banned. Complained to SEC and FINRA the issue was fixed in just one week. IBKR doesn’t just fail at trading and support. They punish you for speaking up. Strongly not recommended.
I have been with IB for a long period of time, but recently the withdrawal took longer than expected. Deposited were fluent as usual because we were funding brokers right. There are other broker too which have better service like Successful Habit LLC. Once been letdown.
Reached out to IBKR (via ticket) to find out details (e.g. account, broker name and address, etc.) for transfer of stock positions from my bank. I simply wanted to make sure that my bank (who requested these details) can't mess it up. Ticket open on June 29, 2026. Response took about 2 weeks (July 10, 2026) and the guy (Rasit) just gave the most generic answer possible on how to initiate transfer from IBKR. He completely ignored the main part for which I asked for help - those details. Now I guess I will wait for 2 more weeks to see if someone else will again just do a lousy job. Thanks IBKR for making me wait forever. This is not the first such bad customer service experience.
Je viens ici pour pousser un nouveau coup de gueule contre Interactive Brokers. Ces gens ne sont pas sérieux. Ils sont même dangereux. J'invite tous les traders potentiels à bien prendre en compte le risque de placer leur argent chez ce courtier. Voilà 26 jours (!) que mon argent est bloqué chez IBKR en raison d'une simple contestation concernant des opérations de trading sur options apparues sur mon compte, d'autres ayant été purement annulées et remplacées, opérations dont je n'étais pas responsable. J'ai protesté et, en guise de réponse, la personne du service de trading au bout du fil a gelé mon compte. Je lui ai dit qu'il n'avait pas le droit . Il m'a répondu texto: Si j'ai le droit et je viens de le faire''. Ils ont donc un droit de vie et de mort sur notre argent. C'est absolument scandaleux et, en ce qui me concerne, cela finira devant un tribunal. Dès qu'il y a le moindre problème ou contestation, c'est le service des plaintes qui en est chargé. Et ce dernier profite de tout le temps généreusement accordé par le régulateur irlandais (FSPO), à savoir huit semaines ouvrables (2 mois !) pour rendre un avis généralement d'une faiblesse crasse, qui, en temps normal, ne demanderait que trois ou quatre jours. C'est une honte. Ils exercent une forme de chantage pour obliger leurs clients à signer des documents afin de décharger IBKR de toute responsabilité en cas d'erreur. Et si vous ne signez pas, ils font traîner. Alors oui, les frais sont minimes, mais l'aspect foutraque de leurs plateformes de trading, en particulier TWS, véritable cauchemar, et la performance épouvantable du service client devraient inciter les gens à y réfléchir à deux fois. Ne vous laissez pas avoir par les avis favorables. Alors bien sûr, s'ils lisent cet avis, je vais avoir droit au sempiternel message automatique disant qu'ils sont désolés, que la qualité maximale du service aux clients est leur raison de vivre, etc. en priant d'écrire à x ou y. Tout cela est de la pure com. de marketing. Je leur répondrai de toutes les façons d'aller au diable. En ce qui me concerne, IBKR, c'est terminé. Il y a des brokers bien plus fiables et organisés. Mais je ne les lâcherai pas.
This company appears to be entirely supported out of India. If you get a new phone and no longer have the IBKR App, GOOD LUCK downloading it again. If you don't have a state issued (plastic) drivers license, or are waiting on a new one, they can't verify you and you will be locked out of your account! VERY FRUSTRATING.. Choose another broker.
in total costs me 250usd to try to open an account, to get it denied for a reason they never had in their requirements and to get my money back from the closed account
IBKR really makes it easy to save and to invest money around the world for people from many countries.
Poor experience. do not use this brokerage under any circumstances regardless of what google or the internet tells you. I wanted to access certain features that were promised to me before signing up. Upon signing the website was sluggish, the mobile did not work properly, and i had no access to the features that were promised and my deposit is in a 4 day account hold so now I have to wait to find another broker. Just to be clear this brokerage will not do the things it promises it can do on the website most likely
I opened an account about half a year ago, and though I had some issues during this time, everything always got sorted out. Im having a lot of fun on IBKR, I use the web version, and I think it is more than awesome with all the features.
Interactive Brokers has been a nightmare to deal with. Their customer service is basically unreachable — phone support goes nowhere, and the chat system just loops the same useless automated responses without ever connecting you to a real person. Worse, their ACH policy is outrageous. They take your money almost instantly, but refuse to credit your account for five business days. I sent an ACH from Chase to IBKR’s own Chase account — they withdrew the full amount in under 24 hours, yet five days later they’ve only credited $1,000 and are holding the remaining $99,000 hostage until their “hold period” ends. Their own message says it all: “USD 1,000.00 was credited… We will credit the remaining USD 99,000.00 when the hold period expires.” They’re earning interest on money I can’t access. Customers deserve to know exactly what they’re signing up for.
Customer service is absolutely awful. The cs agents have no training of products. Make up things as they go along. Their products permission is something where you need a phd to get through. Even when permission is satisfied the update does not happen immediately while a permission down grade is immediate and upgrade almost doesn’t happen. You can’t reach a human to explain the issue even when you do they don’t have the expertise or experience to answer the query. Update: from the response it can be seen that raise a ticket. No human contact just chat bots.
Horrible experience. The app is not user friendly at all for any trader level. There are figures in random places with no ccy specification making you guess to what are they related. The portfolio tab is also very misleading (their tech support team also confirmed this over the phone). I immediately drew my money (thankfully with profit) and closed the app.
Has anyone used an outside American firm to get help withdrawing funds and transferring stock from interactive brokers? I have done everything required over the past month and they a case worker is looking over your case. I have complied and even spoken on microsoft teams with a rep. I am 71 and this is elderly abuse now. Reporting to Finra next .
I’ve been using Interactive Brokers for a while now and I’m genuinely very satisfied. The platform can feel a bit complex at the beginning, but once you get used to it, you realize that this is actually one of its biggest strengths. You get access to a wide range of international markets, professional tools, and very competitive fees. In my experience, the trading costs are very low — often around 1 USD per trade — and I really appreciate that there are no unnecessary extra fees in the background. I also like the reliable order execution and the flexibility the platform offers for both investing and trading. It may not be the simplest broker for complete beginners, but if you are serious about investing and want a professional setup, Interactive Brokers is a very strong choice. Overall, I’m very happy with the service, the features, and the value. Clear 5 stars from me.
Top customer service, very helpful and thoughtful.Very patient and educated.
Service and support is absolutely abysmal. It is impossible to get any support and if you do by some miracle manage to get through to support they are useless and will do nothing. I have been trading for over 10 years and have a very high net worth and yet their system refuses to let me trade derivatives or futures and the support person I eventually contacted told me to wait 30 days. What will change in 30 days? Nothing.
All user interfaces are just terrble and unusable. You cannot find basic information in the mobile app and you have to constantly jump either to the website or to the desktop app. And by basic, I mean things like checking up your dividents or the last 10 transactions you did in the past 3 months. The only reason I keep using it is there some stocks listed on the Helski market which are not offered in other apps.
J'ai voulu essayer IBKR avec TradingView comme plateforme de trading. C'est nullissime, les frais sont certes réduits mais les exécutions mauvaises (sur Futures US). Les changes EURUSD sont chers. Les marges initiales et de maintenance sont énormes. Le service client est inexistant et il n'y a pas de support...je vais rapatrier mes fonds et choisir un autre broker
Onmogelijk om je account op te zeggen via de website. Half uur gezocht naar de optie, maar niet kunnen vinden.
This is absolutely ridiculous they lied straight to your face about how the system works. My automatic plan is totally ruined every single month because they keep holding my cash for days. If a standard system like Market Integrity can run network logs so users can move money, there is zero database excuse for this company to place deposits on hold and skip auto buys constantly.
I needed to transfer my stocks from another broker into IBKR. I called customer support for help because it was a confusing process that didn’t have much guidance. The customer service team was so unhelpful; no explanations on which way to transfer and the difference between them. Do not recommend. I’ve also tried calling multiple times and waited on the line for over thirty minutes and they hang out without it going through. Waste of my time.
I signed up with Interactive Brokers and set up an automatic deposit and investment schedule. On my very first deposit, I was told the 4-day hold would only happen once. They said it was a security measure for new accounts, and after that, everything would work automatically. That was a lie. Every single month, my deposit is placed on hold for 4 to 7 days. Every single month, my auto-buy is skipped because the cash isn't settled in time. Every single month, I have to manually trade my positions, completely defeating the purpose of having an automated system. When I try to contact them to ask why this keeps happening, I'm funneled into an automated system that doesn't let me describe my issue. I select the deposit, and that's it. There's no place to explain what is going wrong or ask for a human to look at it. This is not a security issue. This is a complete lack of support for small investors. If I had a large account, I guarantee this would not be happening. But because I'm investing $210 a month, they treat me like a nuisance. I was told this would stop after the first month. Three months later, it is still happening, and I cannot reach anyone to fix it.
The registration process is very primitive, They really should have a smoother way because it was a long process to get rejected based on nationality and not any legal reason I had much better experience with other use brokers like E*Trader, but to invest a few hours trying registering to get rejected! At the end to withdraw the fund I should sign on something that give them access to both send and debate my bank account!
One of the worst customer service and one of the worst and useless platform ever come across in my life. their customer support team is horrific and absolutely rude.
Reasonably quick answer to phone call. Escalation of issue happened quickly, and then issue was resolved.
I am a brand new customer and this is the worst brokerage platform I have ever seen. I have accounts with Fidelity and Etrade and have never experienced issues like this such as being charged a $15 commission for putting money into a Money Market and only being able to trade in blocks of $10,000. When asked for a courtesy refund of a commission as a new client, I was told that was never done under any circumstances.
UPDATE [20 July 2026]: Thank you for your response, you're directing me to a process that you do not service. You can follow up on three web tickets, with issues that have exceeded months niw. None of the tickets have had a resolution or response and your phone support is even worse. Reference ticket numbers are: T499018, T458387 and T424539. If I could give this company negative stars I would. There is zero service ethos or interest in having your business. You just get passed around and web tickets created that are never addressed. I am closing my account, withdrawing funds and reporting this company to the regulator as they are unable to provide a reliable service.
Another terrible experience with this company. There doesn't to be one feature that just works. Settlement for cash is T+1 according to them. It's T+6 and my money is still not available for withdrawal. As noted in many reviews, there is no customer service for help. You'll just have to wait until they are not short of cash and release your money. I did not think the service could be as bad as it appears from the reviews here, but it is, very upset to have made the choice to go with this company. You cannot trust large sums of money to a company like this.
Service response is too poor and there isn't live chat for services and sometimes trading isn't executed on time all negatives
It's undoubtedly strange that many are celebrating this broker when actually: 1) has the highest commissions on futures 2) Has the worst platforms ever seen on the market.3) Platforms are bad in many ways: unreliable, freeze, old, difficult to understand, weird 4) The worst customer care seen 5) Whilst anyone can trade stocks and etf on every other platform, on IBKR you cannot because they have this KID thing that does not allow customer from europe to trade 5) Totally unreliable orders communication when using TradingView 6)
The worst app ever. I can sign in on my phone, verification on mac says i dont have an account (push notification to sign in goes to mobile app, so i clearly have one). horrible navigation, horrible way to transfer money, i will withdraw all my money from them
Me parece un abuso lo que hacen en relacion a contraseñas codigos y demas historias para simplemente entrar a la cuenta.Es tomarte el pelo y cargar sobre ti un esfuerzo estupido y demencial por la obsesion enfermiza por la seguridad.Si tanto que alardean de ser el mejor broker lo que deberian de hacer es dejarse de tanta gilipollez y poner seguridad con alguien que realmente lo haga bien y lo ponga facil al usuario, no esta m. laberintica de codigo de desafio, codigo respuesta y demas tonterias.El que os creo esto deberia ir bien puesto de algo porque flipa por todos los lados, alomejor se creia que estaba en la guerra o algo.Menuda gil...
Three weeks into my online application for a very simple structure, it has been so ridiculously convoluted and inefficient that we are still no further on. Now the system isn't saving the newly requested information. I've called the helpdesk 3 times, and now I've been told to email. I don't think I've heard a good word about their sign-up process. Maybe investing more in their tech would be a good start. An option to go back would help, along with an option to enter the form at the point that they need more information instead of having to go back through from the beginning, again and again.
Excellent platform and competitive pricing, but my experience with customer support during a complex securities transfer has been disappointing. It took almost a month to reach a human representative, and automated responses often did not address the actual issue.
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