Difficult to return
Fabric is cheap, sizing is wrong, and they make it very challenging to return. I would avoid the hassle and go with a more reputable brand.
Chris Mahoney
United States
Showing 50 of 50 reviews
Massive manufacturing defect ignored by Incerun Official Store
My most recent purchase from the AliExpress "Incerun Official Store" has just arrived. But it was not quite what I expected – it had a massive five-inch diameter hole in the back of the jacket. I wish I could upload my photos here – you would not believe what they sent me. Staggeringly, the store has not accepted responsibility for it and has not apologised for this utterly appalling manufacturing defect. They seriously asked me to "repair it at the local store". The item is clearly beyond any repair, and I did not buy this item of clothing in the expectation that I would have to get it repaired on its arrival. I paid good money for it, and I expect to receive my order in a condition fit for purpose. Then they wrote something about "arrange this price of this product", which I don't understand, and they have not explained. Their attitude has been utterly disgusting. Now they refuse to reply to any message I send.
Russell Hall
France
Inaccurate sizing
The desgns are really nice and the fabrics quite okay, but sizig is very inaccurate. bought 5 items (all in different sizes according to the size chat of the individual items) and almost all are way to big for me. Upon notification they asked me to take the measurements of all items... Seems like something they should do themselves. Returning is no option due to very high costs.
Bjorn
Netherlands
Quality is atrocious
Quality is atrocious. Size charts are inaccurate. Return process is a nightmare. After multiple e-mails back and forth, I finally just gave up. Save your money and go elsewhere.
Customer RobNC2001
United States
Check out the website it has a very nice unique outfits. Customer service is excellent.
To the team, I just wanna say thank you very much for shipping my item out ASAP for my trip. This is a wonderful outfit. I purchased items from you all the time when I inbox them to let them know the outfit I ordered. I was taking on the trip, they did a wonderful job of getting it together and shipping it out to me way before I needed the outfit check out the items. They always have some fabulous items and very unique that some of the stores do not carry I want to say thank you very much. The item that I purchased I think I may want another one in Black customers look up their website. They have some very nice outfits. Thank you so much for your wonderful customer service skills.
Ramon Thomas
United States
Terrible organisation do not purchase from these
Terrible organisation Bad quality and awful return system I rec'd this Dear buyer, Thank you for reaching out to us. We apologize for any inconvenience caused. Could you please let us know which specific item you wish to return, to help us better understand your request, we kindly request that you provide us with the following pictures for our reference: Please unpack the item and take the photo of the entire product (please ensure all parts received are included in the photo, not just a partial view). A photo of the SKU/POA barcode label on the inner package. A photo of the shipping label. Considering that returning the item is rather troublesome, and once we receive your informations, we could perhaps offer an alternative solution instead, once the issue is confirmed. We sincerely appreciate your understanding and look forward to your reply. Best regards,
Vincent Dolan
United Kingdom
Article non conforme + service client inexistant
Article non conforme + service client inexistant J’ai commandé pour 212€ de vêtements sur ce site. Les articles reçus ne correspondent absolument pas aux photos présentées sur le site — qualité et rendu complètement différents et médiocre. Depuis plusieurs semaines, j’ai tenté de les contacter à de nombreuses reprises par email sans jamais recevoir de réponse. Sur Facebook et Instagram, ils se contentent de répondre des messages génériques du type “we have informed the relevant colleagues” sans jamais donner suite concrètement. Je suis actuellement en train d’entamer une procédure de chargeback Visa et de déposer une plainte auprès des autorités de protection des consommateurs européennes. À fuir absolument. Gardez votre argent et achetez ailleurs.
Thomas Verlaine
Belgium
Not sure if I just got a bad one
It looks decent at first, but I’m not totally sure about the stitching. Maybe I’m being picky, but it feels kind of weak and unfinished, and it started coming apart faster than I expected. 0 Reply
lyndachavez8067
Checkout made me a little suspicious
I was about to place an order, but once I got to the payment page, something just felt off. There wasn’t much clear info about security or what happens to my card details, which made me hesitate. Maybe it’s totally fine, but I didn’t feel comfortable enough to go through with it, so I backed out before paying. 0 Reply
DawnSanders_27
Wish I hadn’t started this exchange
I’m regretting starting the exchange process. It’s been way more of a headache than I expected, and I’m still sitting here waiting for it to be sorted out 0 Reply
LeonaBlass
I emailed incerunmen.com about my order because I...
I emailed incerunmen.com about my order because I just wanted a quick update, but days went by and I didn’t get any real answer. I sent another message too, and still... nothing useful. It felt like nobody was actually checking support or maybe they just weren’t bothering, I don’t know. Frustrating when it should be a simple thing. I don’t think I’ll order from them again if this is how they handle customers. 0 Reply
hello_ellen650
Not worth the price at all
I expected way better for the price. The fabric feels really cheap, and the stitching started coming loose way too fast. Like, how is this okay for something that costs this much? 0 Reply
juliarosenzweig5669
I ordered from incerunmen.com the international shipping...
I ordered from incerunmen.com the international shipping was way more stressful than I expected. The tracking sat there barely changing for weeks, then out of nowhere it updated, but not in a way that actually explained anything. I kept checking it myself because, based on how things were going, I kind of assumed no one was going to keep me properly informed. When I contacted support, the replies took a while and felt generic, like someone was just sending the same message to everyone with shipping issues. By the time the package finally showed up, I was already annoyed and didn’t even feel excited about it anymore. Maybe this is just their usual pattern with international orders, but either way, I wouldn’t order again... 0 Reply
richardrandall6067
I love the price for quality the fit…
I love the price for quality the fit the feel in confidence. It gives you when you wear wear it.. you know you’re gonna stand out
William Carter
United States
Total Scam
A online store based in China. Order never received. No order confirmation email received after check out. No shipping confirmation or tracking number received by email. Incerunmen.com replied that they never received my order and that they don't have my address or email address. How can you claim not to have received an order after payment has been made? It's only big bullshit. However, I sent an email to their customer support including all my personal information in my email and attached a screenshot of the amount charged to my credit card. I never received a reply from them. So, stay away from incerunmen.com and don't waist your money. This website is a total scam. Avoid it. This site is a scam. Avoid it.
Serge Paquette
Canada
LIARS, WILL NOT REFUND OR EXCHANGE - TRADING STANDARDS HAVE BEEN INFORMED
So I ordered 2 suits for my son for Christmas, one beige and one red. They sent 2 beige ones (IC206112). I contacted them via email on 29th Jan and 5th Jan with no response, I then tried contacting again on 14th Jan and there live chat said email us. I then had a reply just blaming Christmas and they would sort this but guess what, its not been sorted. I wrote a review as thats the only way you can contact them, and they said they emailed on the 15th Jan but this is LIES. I checked my spam and its not been sent there and I have checked my safe senders list and they are a safe sender, so clearly they are LYING. On the 2nd Feb they replied on here asking me to email them with my order number which I did as they would prioritise my email. It is now 17th Feb and guess what? This was a LIE to as they have not replied to that either. They have said on multiple occasions they have emailed me, but these are all LIES. On the 17th March, they wanted me to contact them to get it sorted - guess what, yes, no reply After my last review they tried to have all my review taken down for defamatory content but these were rejected and kept up Cant wait for their response this time to see how many lies they tell this time. I have no contacted trading standards in the UK with all the logs of reviews and emails and how many times I have tried to contact them DO NOT BUY FROM THESE AS YOU CANT RETURN ANYTHING THEY TELL LIES - ALL THE TIME UPDATE 5th April - I have emailed twice since they replied to this and low and behold, no response!! LIARS
Stephen Jardine
United Kingdom
Support was unhelpful
I had a problem with my order and reached out to customer service, but it felt like they weren’t really paying attention. The replies were super short, and different people kept giving me different answers, which just made things more confusing. It also took way longer than it should have to get a response. It wasn’t the absolute worst experience, but I definitely didn’t feel like I got much help. 0 Reply
min.Galvan
receive my order on time that they…
receive my order on time that they mention in first chat also they provide best quality. my husband like it.
Amy White
United Kingdom
The styles just looked bizarre on me
I really wanted to like these, but the designs looked so strange on me it was almost tragic. They just didn’t match my vibe at all, and every time I tried one on, it felt like I was wearing someone else’s style. 0 Reply
james1981
Description didn’t match what I got
I was expecting something closer to what was shown in the description, but what arrived felt different to me. Maybe I misunderstood it, but based on how it was listed, it just wasn’t what I thought I was buying. 0 Reply
hui1982
I bought a suit for around £50 but the…
I bought a suit for around £50 but the quality was dreadful, it was shein quality and was not wearable at all. I accepted this and tried to return it but there has been no response from them whatsoever! I've emailed multiple times, read their return policy to ensure I was entitled to a refund (to which I was) and I've heard nothing from them. Scam website, terrible quality products for how much they are asking.
Benji Jackson
United Kingdom
Poorest Customer Service ever.
Poorest Customer Service ever. Buyer Beware They do not reply to emails for return items Appaling product not true to size at all. Can they advise of the return details so I can return Order IC214063 for Joseph Christensen no they cant. They say we never got your order or your emails. Lol Shame I cant upload picks of the order and the products on this review site it would prove my case against them. Kind regards Joseph Christensen-Eaton
Joe Eaton
Australia
My order #SKUL50133
I recently purchased a trouser jumpsuit and was in the process of moving. I've never had an issue with the company till I heard a response that it was delivered and in actuality I never received the order. Since my move they have stepped their game up by accommodating me in a timely fashion, so I just count that jumpsuit as a loss but as of now I have my eyes open to anything else that may happen or give me some BS answer.
Cris
United States
I prodotti non sono di buona qualità e…
I prodotti non sono di buona qualità e le taglie descritte non corrispondono. Ho chiesto il reso tramite email ma ancora nessuna risposta. Spero di venire contattato il prima possibile. sono poi stato contattato ma la richiesta di inviare le foto per riscontro taglia mi pare assurda dato che comunque non sono soddisfatto nè della vestibilità nè tantomeno del materiale. ho inviato le foto come richieste e spero di iniziare il processo di reso e successivo rimborso. Ho ricevuto risposta da parte vostra di dover distruggere o tagliare i prodotti e inviarvi una email con le foto di avvenuta distruzione. Al momento sono d'accordo con il rimborso.
Edoardo Polverosi
Italy
Quality is really hit or miss
I ordered two shirts from incerunmen.com because the styles looked good on the site, but the quality was kind of all over the place once they arrived. One shirt had loose threads everywhere and the buttons weren’t lined up properly. The other shirt was supposedly the same size, but it fit totally different, which was frustrating. Shipping was fine, but when I reached out, the email responses felt like they were coming from robots and didn’t really address the issue. For the price, I expected cleaner stitching and better quality checks, so I’m not sure I’d order again. 0 Reply
AndreaNielsen_81
Honestly the site was just frustrating
Tried using the site and yeah it was kind of a mess.. pages took forever to load, the menus felt all over the place, and checkout kept glitching on me. I stuck with it for maybe 10 minutes then just gave up 0 Reply
Manuel_johnson71
Unexpected customs fees changed the whole experience
The clothes themselves were okay, but I was surprised when I got hit with customs and duties after ordering. I wasn’t expecting that extra cost, and it ended up making the purchase feel a lot less worth it. It was a reminder that the final price isn’t always the one you see at checkout, which is frustrating. Not sure I’d order again unless those fees are made clearer upfront 0 Reply
elena-Prottsman
I ordered this weeks ago and it...
I ordered this weeks ago and it still hasn’t shown up, which has been frustrating. A friend actually recommended it to me, so I was excited to try it, but the long wait has definitely taken away from the experience. 0 Reply
hello_william079
Communication was a bit confusing
I did get my order finally, so that part was okay. But the communication, it wasn’t the clearest. Replies came a little slow, and some of the answers I got felt kind of hard to understand. For the shipping update, I had to ask again because it wasn’t really clear to me. Not a terrible experience, just I think it could be more direct and simple. 0 Reply
carrieleach8699
No tengo rastreo de mi envío
El pedido, llegó luego de 32 días, todo conforme a lo solicitado, acorde a la descripción. Se debería coordinar la información que se da por el chat con la información de correo, pues respuestas diferentes generan confusión, gracias
Luis Guerrero
Peru
WARNING
WARNING! The quality of the clothes is very cheap. That’s why they post a lot of AI generated pictures as models. Plus if you want a refund, they try to negotiate with you. This is the fifth email that I send asking them for a refund. Their website says that you can return items within 14 days, no questions asked. That is a lie!!! I’ve been asked to send pictures, then proposed a 15% refund, then a 20%, then full refund against pictures …. And now they are taking the piss by asking me to send them picture of the items “cut into pieces” DON’T GET FOOLED! DON’T BUY!
Camille PRIEUX
Sweden
One wash and it was done
I bought a shirt from Incerunmen it looked fine for about a day. Then I washed the thing once on a normal cycle and suddenly the seams were loosening and the fabric got all weird. This cheap little shirt experiment was not worth it. Definitely not buying from there again... 0 Reply
robyn_Whitten02
Color Was a Little Different Than Expected
I ordered a shirt from incerunmen.com and overall it was okay. The fit worked for me, but the color wasn’t quite what I thought I was getting. In the photos it looked like a deeper red, but in person it was more of a faded brownish red. It’s not a total miss since I can still wear it, but if you’re ordering from there, I’d just keep in mind that the colors might look a bit different in real life than they do online. Shipping was fine though, so no complaints there 0 Reply
robert1978
Looks decent, comfort didn’t get the memo
I ordered a shirt from incerunmen.com, and to be fair, it does look good. The style is fine and the fit was okay too. Unfortunately, actually wearing it was another story. The fabric felt kind of rough on my skin and got uncomfortable after a few hours, with not much breathability going on. Based on the photos, I guess I foolishly expected it to feel softer. So yeah, it looks nice enough, just not something I’d be excited to wear for long. 0 Reply
john.Lam
Kept Finding Shirts I Couldn’t Actually Buy
I tried ordering a few shirts and at first I thought there were plenty of options, but actually, once I clicked in, most of the sizes were out of stock. The site makes it look like loads of stuff is available, then you open the item and nope. It was frustrating and felt like a waste of time... 0 Reply
VickieCrawford_94
Delivery was a bit late
The order did show up eventually, but it definitely wasn’t as fast as I expected. What made it more annoying was having to go through verification more than once, which felt unnecessary and slowed things down even more. 0 Reply
kathrynjohnson1249
Refund process was hit or miss
I ordered from incerunmen.com and ended up sending the item back because the fit just wasn’t right on me. The return part itself wasn’t too bad, so I thought the refund would be straightforward too. That’s where it got a little frustrating. The refund took way longer than I expected, and I kept checking my email wondering if anything was actually happening. I eventually had to reach out to support before it finally started moving. To be fair, they did refund me in the end, so I wouldn’t say it was a total disaster. But overall it felt hit or miss, and the long wait definitely made me less excited to order from them again anytime soon. 0 Reply
hello_robert463
This website is a scam please do not…
This website is a scam please do not order they have taken my money you will neaver get your item .iv had to call my bank to try and get money back .I have also emailed them a number of times and just get the same email back this item was a christmas present for my son now I don't know what I'm going to do no item and no money back .and I have been emailing you for over a week on a number of time and do not have a reply
Ali
United Kingdom
Would actually rate them a zero
Would actually rate them a zero. They claim to have delivered my order, but it never arrived. They took my money and refused to replace the missing order.
Mark Madsen
Canada
CONSIDER CAREFULLY BEFORE YOU BUY
BE CAREFUL: The products are not bad but if you need to return them for any reason, they make it so difficult, most people would just not bother. Shameful! I would avoid this company completely
Charles Butler
Australia
BE CAREFUL - SCAM
I rarely write reviews, but this experience compels me to warn other customers. In short: this shop is a scam. The product quality is extremely poor, so much so that even if you only need something for one or two uses, it is still not worth the money. What makes matters worse is their return policy. On their website, they explicitly advertise free returns for dissatisfaction. However, once you try to initiate the process, it becomes clear they have no intention of honoring it. After responding to the first email, they simply stop replying and make it impossible to complete the return.
Thomas F
United States
Buyer beware
Buyer beware! Material thin as paper. Hospital gown has more thickness. Coat doesn’t look anything like the original photos.
Emmett Antonio Cullen-Grey
United States
Return policy is a lue
They say they have an unconditional return policy. I order something is size small. It is a very large small and fits very baggy. It has not been worn but they refuse to take the return. Very frustrating. Do not order from this Chinese company. They are liars and crooks. You will be left disappointed and unavailable to get at refund.
Paul Spencer
Canada
Repeat Buyer
Third order from here. Still great.
Toby L.
United States
Genuine scam
Genuine scam. With the higher price point you come to assume some higher quality. It was the lowest, temu quality clothing I have ever seen. Legit, don't fall for it.
Jon
Australia
Easy Checkout
Website is fast and simple to use. Good experience overall.
Ferek Brown
United States
Terrible quality & bad customer service
Terrible quality, bad customer service - they look nothing like the pictures
Josh Radvan
United Kingdom
Great for International Buyers
Living in Canada, I often avoid overseas orders, but Incerunmen handled everything efficiently. Tracking was accurate, and items arrived damage-free.
Regimbald kandt
Canada
This is a scam
This is a scam! Horrible quality, and 3 months for delivery! Garbage quality from China, i am ashamed event to put it on my body. Straight to the trash bin, what a waste of money.
Karlo
United States
Smooth Exchange
Had to change the size. The exchange process was easy and quick.
Ecker
United States