It cannot handle large files
It cannot handle large files; the upload gets stuck during the finalization stage and then throws an error...
Marzio Berdini
Italy
Showing 50 of 50 reviews
All there products have worked veryâŠ
All there products have worked very well for me and I never had any issues.
shawn toldarnmin
United States
Well I have tried emailing them atâŠ
Well I have tried emailing them at idrive and absolutely no response. I am also noticing the bad reviews. They took payment and now no customer services. No emailing us back. I will see if my IT recommends an alternative solution. This is scary đł
Jessica Ortega
United States
UNBELIEVABLY poor customer service
UNBELIEVABLY poor customer service: I turned off "auto renew" early in my subscription. When it got near time to renew, they DID NOT NOTIFY ME, but instead THEY CANCELLED MY ACCOUNT WITH NO WARNING! And I could only re-new it by contacting customer support, who told me that I could renew BUT THEY WOULD NOT GUARANTEE THAT THEY STILL HAD MY DATA! From YESTERDAY! A truly TERRIBLE customer service experience!!!!
Larry B
United States
A class above the rest, great implementation, established (since 1995!)
Why we love IDrive: - Simple, easy-to-use, clean user interface. - Fast incremental backups. Reliable. Comprehensive feature set. Low CPU usage. Cross-platform. - App is great for accessing your files while on the go. We hardly ever use this but it's good to have just in case. - NOT unlimited storage. We really appreciate this. As this minimizes abuse by other users, which leads to all sorts of restrictions (like for external drive backups, see below). - They keep your external drive backups even if you don't connect them every 30 days (another very popular backup provider would delete them). - Deleted files, including accidentally deleted files, are kept INDEFINITELY, until you delete them yourself. This is one of the most important features for us. And most backup providers don't offer this. Imagine if a service provider emptied your computer's recycle bin every 30 days without giving you a chance to check the contents. Glad IDrive does NOT do that. (Accidental deletion, after all, is a common cause of data loss. Examples: mistakenly cutting instead of copying files, deletions propagated by syncing, brain-fog-caused deletions....) - Can selectively delete backups of files, which had been deleted on your device (through archive cleanup, then restoring individual items from trash). (Another popular backup provider's Forever History add-on doesn't allow selective deletion.) - Very cheap. We pay only 10 USD/year for 500 GB (vs. our old provider's 88 USD/year for "unlimited" storage, which we don't need, and only 90 days deleted file retention). - Privacy through client-side encryption. (Many backup providers don't offer this.) - Established business. Since 1995! (30+ years! They're older than Google.) - All in all, the way they do backups is just a class above the rest. Everything makes sense. All the important things you need are there. Great implementation. Thanks, IDrive! Wishing you continued success.
Fiona D
Austria
Horrible support experience!
A horrible support experience after a hardware failure that required a totally new build on the device for WIN 11. An unsigned digital signature on an .exe file stopped the new install of the desktop app in its tracks. Reported the issue to support, sent screen shots, event logs and analysis on what was leading to the issue 9 days ago. Kept getting responses like we have escallated, working on it, with our senior support team. Day 8 I get an install version that apparently had been reworked and did allow me to install the app and start the restore process. Only the device froze up 3 times, left dangling processes everywhere, and forced me to abandon my primary browser, Google Chrome, due to a multi-thread overload of a graphics buffer leaving the system crippled. Even after letting support via email know that I was experiencing add'l issues, I was told due to the complexity of the issue at hand to start a chat. I started a chat after the 3rd freeze today and was told they would get back to me via email in the event they needed add'l info. Absolutely unacceptable customer support. Someone using an AI bot to craft responses and not even analyze if the response matches what I have reported. For example, when I told the chat that the system had crashed, his/her response came back with instructions on how to restore from the desktop app! Unbelievable. If you want piece of mind for backing up your systems, do not under any circumstances use this company! 9 days to recover 250GB of data is awful. If I were a business, I'd be broke if key systems data was held by these people who call themselves software engineers. Buyer beware! -Ray
Rayovac
United States
**Disappointing Management and PoorâŠ
**Disappointing Management and Poor Treatment of Workers** My experience and concerns regarding iDrive4Free have left a very negative impression. A companyâs success should never be measured solely by its profits or the title of its CEO, but also by how it treats the people who work hard to keep the business running. Bragging about treating Filipino workers badly while expecting them to complete everything for just $3 an hour reflects a deeply troubling attitude toward employees. Workers deserve fair treatment, professional communication, and respectânot arrogance from someone who believes being the owner gives them the right to look down on others. No business owner should confuse intimidation with leadership or disrespect with confidence. A companyâs reputation is built not only on what it offers customers but also on how it treats its people. **Employees deserve dignity, fairness, and respect. No job title or business success excuses treating people poorly.**
Onak Broton
Philippines
Great marketing, but read the fine print: They take your money, but take ZERO responsibility for you
Looking under the hood reveals a shocking contradiction between their marketing and their legal reality. iDrive sells itself as a professional, secure online backup solution to keep your precious files safe. However, if you read their Terms of Serviceâand if you talk to their supportâyou discover the bitter truth: they disclaim all liability if they lose your data due to a datacenter disaster. A true backup service must provide multi-region geo-redundancy so that a single facility failure never results in data loss. If iDrive's infrastructure cannot guarantee this, and their legal team explicitly washes their hands of data destruction, this is not a reliable backup serviceâit is a single point of failure. Paying standard pricing for a service that takes your money for "peace of mind" while legally ensuring zero accountability in a worst-case scenario is a bad deal. If you use them, treat them strictly as a disposable, throwaway mirror copy, because if their servers go down permanently, you are entirely on your own. REPLY: what does my account have to do with your terms and conditions? Aren't the same for all users? I don't get it.
TheFlyingCelt
Italy
FRAUD. .FRAUD. FRAUD.
FRAUD. FRAUD. FRAUD. havent had an account in years and there was a debit card withdrawal out of nowhere this evening. Beware.
Robin
United States
A customer for seven years - no more
A customer for seven years, through ups and downs and minor issues, I kept renewing my trust thanks to their reasonable support response times. But an outage like the current one is unacceptable. Having my backups blocked for over 30 hours with the message "Your files and folders are currently unavailable as account is under maintenance. Try again later." is simply intolerable. Especially because the responses have been inconsistent, with no explanation and no ETA, and, worst of all, they ask for a leap of faith that support will get to my case sooner or later, with no details on when. For a backup service, none of this is sustainable. If you're looking for an amateur service with no quality guarantees, where unpleasant surprises can happen, and the reliability of your backups doesn't matter (meaning you can lose access to your data for no reason), this provider is for you. If you need a serious company, look elsewhere, as I just did. Seven years of trust thrown away: I do not recommend this company. UPDATE: After 40 hours of problems, and after requesting access to the data for download purposes in order to comply with the GDPR, access has finally been restored. No explanation. No plausible justification. Not even the slightest effort to reach the level of transparency and quality that should be expected from a service like this. I am adding this update to preempt the generic, superficial copy-and-paste statements that will inevitably follow: services this critical require professionalism. And as a customer, I have the dignity to refuse to accept this kind of treatment and to reward more capable vendors with my business instead. I managed to complete the migration in time, and I strongly encourage everyone to learn from this experience and choose better. If I initially gave them one star, I would now give them zero, given the complete lack of justification and transparency. Unfortunately, the system does not allow it.
Iulio Lo Piccolo
Italy
iDrive has terrible software and is a terrible company and has wasted tons of my time
Look at all of the generic messages from them re: the customer's complaints. Last time I reached out to their PR department, the guy wrote me a few times & then disappeared. Now onto my story... iDrive has become more and more difficult to deal with & now they are ignoring all of my emails. I've been with them since 2022 I think. Sometimes they don't understand my English, & I've come to realize their software is terrible. They don't give us proper details (text) on their software & despite me helping them on what to change, they never change anything. They don't want to be better, that's clear. Files that went missing from my computer aren't on iDrive, so I can't even rely upon them to have my back re: their backups. It didn't just happen once, but at least 5 times now with 2 different computers & all they do is argue that I'm wrong & they are right. Fast forward to now, their software was NOT backing up my files & did I get notified? No. They told me to update the software (again, their software doesn't even tell you there's an update) & after I did that, it literally (I kid you not) took 16 hours for it to finish whatever it was doing. It had only been 5 days. It told me it's backing up over 2+ TB of data which is IMPOSSIBLE in only 5 days. Then they tell me that's not what he logs say. I don't care what the logs say, I care about what your software says. I had no idea I had to take a screenshot just to prove their terrible software gives me the wrong info. Then the next day they came onto my computer & started an archive cleanup. They told me it was for any files I moved to a different HD which creates duplicates & then I could delete those files. This process hogged my computer so I couldn't work. Their popup stays up on your screen so you can't work. No minimize to hide it, or maximum button so I can see the files it found & use a normal sized scrollbar. After hrs of this going on, I decided to go check the files it found & sure enough, they were on the same drive they are telling me is a duplicate, so clearly they wanted me to delete legitimate backups. WOW I shut it down. Hours of my life GONE. Almost 3 hrs on the phone, plus all of the hrs re: their archive cleanup. I wrote them. They ignored my emails. The next day it taxed my computer during the scheduled backup & was taking hrs. I wrote them AGAIN. They called b/c there was a scheduled callback, but the manager never called me & when I spoke to him, I told him I wanted to only speak to him. The guy who I spoke to was very rude when I was detailing the issues. I just hung up. The next day they ignored my emails too. Terrible service, software & now again it's running my scheduled backup for HOURS when it should have been 30 mins. tops.
OurFreeSociety
United States
Pratique pour stocker des données mais...
Pratique pour stocker des donnĂ©es temporairement mais ils facturent au minimum 6$ mĂȘme si on a 0 octets de stockĂ©, inadmissible.
MrTAZ
France
what a painfully slow andâŠ
what a painfully slow and incomprehensible experience which i would be embarassed to be a part of.Dont even think of trusting these people with your hard earned money.Give me a full refund
Andy
United Kingdom
I had it for two years 2024 and 2025
I had it for two years 2024 and 2025. During the first year I had a fantastic price, then price went up considerably on the second to the extent that it was much more expensive than major names such as onedrive. My usage was in single digits of GBs of precious files uploaded once so was quite low. On second renewal was put knife edge with threat to immediately delete files after lapsing of subscription, I guess that is within your rights but more respected providers would give more time (onedrive for example gave me 6 months). Reason I signed up in the first place was online people recommending it based on the price solely! In any case taught a valuable lesson about cutting the middleman and the easy process of setting up a local home network accessible outside using an old desktop and 1-2 TB SSD.
Qyology
United Kingdom
Idrive is not a good place if you need help
Idrive is not a good place if you do not remember things or need help. I wasn't receiving verification codes to change my password. I contacted support 4 times. Only one offered me a case number. All of them tried to verify me. They wanted and needed the last 4 digits of my cc. The card I originally used was stolen and replaced by the bank. I am 67 years old and do not keep non-working numbers in my head. They refused to verify. So we did some digging and found an old banking statements which answered the question . Then he wanted the date that card expired. Since it was replaced I had to search for that date as well. I spoke with a Chat and Chris. I was then told then would forward me to billing who could help. There was no billing person it was chris lying to me on the phone. 3 hours between texting and the phone and we were able to get through. They are not compassionate just disrespectful to the customer. That is the same answer given to others. I have no intention of returning so for me this issue is dead. I do want the rest of my money back.
Ira Bilofsky
United States
cheap price cheap service
Very cheap price, very cheap quality. Upload is painfully slow, long uploads often end up being cancelled so it has to be uploaded again, crashes too often, completely unreliable, if they charged a normal price, no one would ever use this so called service
Nigel Edwards
United Kingdom
How what was a minor login issue was dealt with by IDrive Chat Support
I had what should have been a minor issue logging into IDrive. This minor issue turned into a major frustrating drama. The person on the other end of the messaging app treated me like I was a 2 year old, with recurring amnesia! After what seemed like 55 messages back and forward she replied with this -âquoteâ gmail.com> Dear Xx This message is in reference to ticket number: ID994345XXXX âPleaseâ click on OK and then initiate a login with the correct username and verify the login. Thanks, Your IDrive Support Team I amazed, disappointed and frustrated all at the same time FFS! Thanks for wasting my time IDrive Support Regards AC
Andrew C
Australia
Totally wasted fake "cloud" server, go elsewhere
These users are being way too nice over endsh**tifate product disguised as Cloud. Totally useless. Can upload data, but then no delete or download except individualized. Which is a waste of time. Didn't pay attention when I apparently signed on 4yrs ago. STILL tryna remove/download data. Why
Nettiegurl
United States
Overcharged then didn't help
Promised me 50% of for renewal. Charged 100% via PayPal. Promised a refund, but then kept asking for a billing id, yet it wasn't in the PayPal portal. Stopped responding for days. I had to go to PayPal support for help to get the id. Sent idrive the id, no response. Terrible customer service. They get you in on cheap deals then screw you over on renewal and don't respond. Ref: ID770081581
Gaz E
United Kingdom
I have had this since 2018
I have had this since 2018. It was less than $20 to buy a lifetime unlimited mobile upload storage through StackSocial. I LOVE â€ïž it!
Earl
United States
I contacted iDrive to upgrade myâŠ
I contacted iDrive to upgrade my storage plan. Instead of processing the upgrade promptly, they delayed it - and then charged me $308.50 in overage fees, which is a pretty shady tactic. I provided all requested information to complete the upgrade, but it still wasn't processed for weeks. I reached out multiple times asking for an update and received no response at all - no acknowledgement, no explanation, nothing to this day. The upgrade has since finally gone through, but the refund for the overage charges - which could have been avoided if they'd processed the upgrade when I first asked - is still outstanding, months after the original request. Slow, unresponsive support for a straightforward billing issue. Would not recommend if you need timely account support.
Shantelle Palmer
Netherlands
At $9.95 a year, it was a complete no-brainer
I didnât strictly need a cloud storage service, but when I saw IDrive Mini offering 500GB for just $9.95 a year, I couldn't pass it up. Even so, I spent some time checking out several alternatives, but IDrive and their very affordable plan came out on top every time. The 500GB plan fits my needs perfectly and so far it has met all my expectations. The interface is intuitive, and the initial uploads were quick. I don't use file sync and aside from a quick test, I havenât needed to do much downloading yet, but for straightforward, affordable cold storage with the ability to set a private key, this was an incredibly simple choice. I've been very impressed with IDRIVE so far and very glad I took my first steps into the world of cloud storage.
Dave Finlay
Ireland
iDrive does not stand behind theirâŠ
iDrive does not stand behind their product. Let me add that while my issues with iDrive that I see reviews stating it is difficult to contact the company. I found contacting them is simple and they tend to answer in under two minutes. The problem is the people are either not trained, trained to be difficult, or just inept. After keeping taking 4-1/2 days to migrate a computer I finally got a hold of the Calabassas office. In typical tech management fashion I was told they'd look into the problem and get back to me. Just another lie in a long history of lying and attempts to push the problem off on me, the customer.
Michael Bet
United States
We are in Hurgharda went to the marinaâŠ
We are in Hurgharda went to the marina booked idrive. Arranged the price, but when he came to pick us up he decided that or wasn't enough and wanted more to take us back. They stress and can be very aggressive towards you, will never use them again or come back again
Jackie
United Kingdom
Asked to cancel renewal 2/3 times
Asked to cancel renewal 2/3 times, no response, took my money anyway. Very slow service and apps frequently bug out
Greg Odell
United Kingdom
Dont waste your money
Dont waste your money. It is one man band. Every thing is poor. They are just money grabbers. I joined Google drive and never been more happy Speed of uploading is fantastic
Basharat nazir
United Kingdom
Can't perform even the most basicâŠ
Can't perform even the most basic functions. I wanted to create a local backup of a folder on external drive and a cloud backup of the external drive and it couldn't even do it. Worse, it said the backups were successful and it was only because i manually checked the drive that I found out it hadn't been working.
Paul C
Australia
iDrive File Loading
I have struggled for many years with uploading files as the iDrive information shows that the files are being loaded but no files are actually loaded. As for loading files iDrive's file speeds are trying to be very objective are pathetic. Although iDrive storage costs are very well priced compared with Google the fact is that the iDrive storage costs are a total waste of money as I basically can never get files loaded so when I consider the time wasted with iDrive I will just use Google. I just removed my auto -renewal as I am done with iDrive even though they offered a 25% discount once I opted out of auto-renewal. iDrive reached out to me advising me that if I contact them they will have someone look into my account. Unfortunately I have been through this process before and whereas I fully expected iDrive to reach out to me, I am really not interested in iDrive anymore as I have removed most of what I had on the iDrive system as our relationship is over.
rickspricegmail.com
Canada
Outrageous Overage Charges.
They hit me with overage charges on my account. I have 2 TB hard drive and bought a year plan for 5 TB of backup. I some how got $200 of overage charges because I went over 5TB. I donât see how thatâs possible with a 2TB hard drive. After several unproductive emails with technical support they told me I had to make an adjustment to the number of copies their program had of my hard drive. They were saving multiple copies of my hard drive and then charging me overage charges. There was no discussion of this during the initial setup. It seems like they make their money on the overage charges and not the annual plan. I paid more in overage charges than I did for the plan. Beware.
Laurence Murphy
United States
Misleading Renewal Pricing, Poor Customer Service, and an Ultimatum â Pay Up or Lose 3TB of Data
Iâm extremely disappointed with IDriveâs handling of what should have been a straightforward renewal. My renewal was clearly shown as $99.50, yet IDrive attempted to charge $119.40 with no upfront explanation for the difference. I only discovered this when payment failed. When I raised it, I received no proper resolutionâonly a demand to pay within 15 days or risk losing access to nearly 3TB of my data. Despite repeated emails and live chat attempts, my concerns were ignored. After posting a negative review, IDrive offered a 50% discount. I responded with a reasonable counter-offer, but instead of any genuine negotiation, they simply reverted to the original discount, making their request for my âviewâ appear disingenuous. Most concerningly, after I explicitly stated I would not be renewing due to this treatment, IDrive still attempted to charge my card again for the full $119.40 even after offering a discount. This raises serious questions about their billing practices and internal communication. Since then, IDrive has stopped responding entirely. Based on my experience, I cannot recommend IDrive. This was not just poor customer serviceâit was a pattern of unclear pricing, repeated payment pressure, and complete silence when challenged.
Robert Thompson
United Kingdom
Prices have more than doubled withinâŠ
Prices have more than doubled within few years and the user experience was always bad. App and backup is slow. Poor features causing need to reupload the whole thing if paths change etc. Latest price hike slipped past and would never ever had accepted it. I'll be switching to something else next year. Good riddance greedy peeps.
Will Mackey
Finland
Good Customer Support
I had a storage issue which I couldn't solve but idrive support was good. After a few exchanges, I was able to solve the problem.
Michael Sullivan
United Kingdom
Service Not as Presented
We signed up for a business backup for 2 years with a total of 250 gb of data to back up our server that has 91.3 gb of data. About 6 months into the service iDrive started charging us $129.28 per month. We called and after being transferred 3 times the person told us we had used over 600 gb of backup. I looked in our iDrive account and sure enough we had used 603 gb. I expressed to the service person that we only had 91.3 gb of data to back up how could we have used over 600 gb. He explained that when we delete something on our drive the back up still holds it and that we would need to also delete on iDrive. That is way too labor intensive for us. We were under the impression that this was all automatic; when we added a new file it would be added to our backup and when we deleted a file it would be automatically deleted from our backup on iDrive. Personally, we view this as a scam as that is not the way it was presented when we signed up.
Tim
United States
Deleted my data before my subscription was over!
I cancelled my renewal and they deleted my data. I only got to know two days before my subscription ended, but I find it appalling that they actually deleted my data before my subscription ended. That in itself would be breach of contract. Terrible service.
Victor Z
United States
Account under maintenance. (updated)
11 days ago my backups ceased to function because my account is "under maintenance". Customer service has not been helpful as their only response is "we are working on it". I will give them a few more days before terminating all accounts. Update: IDrive finally solved the problem and the app started functioning again this morning (4/27/26). I have changed the rating to only 3 stars (from 1 star), because of the lengthy delay.
Phil
United States
Finger weg: 374 USD (fĂŒr 2 Jahre) gebucht â plötzlich 677 USD pro Monat
Finger weg von diesem Preismodell â massive Kostenfalle. Ich habe einen 2-Jahres-Vertrag âIDrive Personal 20 GBâ fĂŒr 374,25 USD abgeschlossen. Wie ĂŒblich geht man davon aus, dass die gebuchte SpeicherkapazitĂ€t eine klare Grenze darstellt oder man zumindest vor zusĂ€tzlichen Kosten eindeutig gewarnt wird. Die RealitĂ€t: Nach Erreichen der KapazitĂ€t wurden ohne jede aktive Zustimmung automatisch sogenannte âOveruse Chargesâ berechnet â zuletzt 677,47 USD pro Monat!!. Das bedeutet: In einem einzigen Monat mehr bezahlt als fĂŒr den gesamten 2-Jahresvertrag. Besonders problematisch: In den beworbenen Preisen werden feste Jahres- bzw. 2-JahresgebĂŒhren genannt â mögliche Zusatzkosten sind dort nicht klar ersichtlich Es erfolgt keine transparente Vorabinformation ĂŒber die tatsĂ€chlichen Mehrkosten Es gibt keine aktive Zustimmung â die BetrĂ€ge werden automatisch von der hinterlegten Karte abgebucht Ein Chargeback-Verfahren wurde abgelehnt mit der BegrĂŒndung, man sei Kunde und habe den Dienst genutzt. WĂ€hrenddessen wurden RĂŒckerstattungen in Aussicht gestellt â jedoch nur unverbindlich und ohne tatsĂ€chliche Umsetzung. Mein Fazit: FĂŒr mich ist das eine klare Kostenfalle mit erheblichem finanziellem Risiko. Wer hier abschlieĂt, sollte sich bewusst sein, dass die tatsĂ€chlichen Kosten massiv von den beworbenen Preisen abweichen können.
Waltner P.
Germany
Buggy software. Slow customer support
Buggy software that doesn't do the back up. Slow customer support - took several weeks to resolve. Also, its expensive. Pity because it would otherwise be a good product.
Chaz H
United Kingdom
Dark patterns?
Enshittification of the platform. The software occuldes where you can delete files in the backup so you end up going over and getting an obscene overage charge. Theyll tell you its in the terms of usage written by a dozen lawyers and buried deep inside it. Ironically they can charge you in an instant but when it comes to a refund, expect weeks. Why? They make money by keeping money owed for longer than it should take??? Dark patterns and companies trying to make money thru shady practices in my opinion. I definitely will no longer renew my service. Congratulations MBA's, you stepped over dollars to pickup a few cents.
Renee
United States
PREDATORY BILLING â Charged for a year after already paying for the month!
I am absolutely disgusted by IDriveâs billing practices. On March 26, 2026, I was charged my standard $11.84 for my monthly subscription. Less than 24 hours later, without any authorization or notice, IDrive charged my card an additional $118.41 (âŹ103.35) for a 'Yearly' plan I never signed up for. Their own 'Transaction Summary' doesn't even account for this massive $118.41 charge, proving their system is pulling unauthorized funds. I am seriously considering pursuing this legally and will be filing a fraud dispute with my bank. Do not trust this company with your credit card information. They will fleece you the moment you aren't looking.
Samuel
Austria
Good, but the pricing model is broken
I've been using iDrive for around four years and have found it very satisfactory. My only complaint is their weird pricing strategy that jumps from 500GB to 5TB. This means that for anyone who needs 500+GB to, say, 1TB, you are forced to pay a lot of money for 4TB you simply don't need. I actually stopped using iDrive because of this.
P.R. Luck
United Kingdom
It took me 21 emails and 7 phone callsâŠ
It took me 21 emails and 7 phone calls to get them to understand that I could not access my account, I told them to cancel my subscription and they billed me anyway. I tried to diuspute the charges with AMEX and they fought to keep the money and AMEX charged me. It has now be 20 Emails and I still have not received my refund that they acknowledge that they owe me but keed telling me it is still in dispute, they asked for emails from AMEX to show that it had been sent which I did and still to date have not sent me my refund that should have been sent in Dec and it is March 3rd now. I would not recommend using them I did'nt have access to my account for months
Craig Nielsen
United States
Extremely high discounts for the first year but software is almost unusable and a non-existent custo
Discounted offers for the first year of the subscription are extremely cheap; however, you get what you pay for: software which is almost unusable. I have a very fast PC: AMD Ryzen 7 with 16 GB of RAM and a fully updated version of Windows 11. My PC works fine with no issues. However, when I want to back up with IDrive my PC slows down considerably to a level where I can't do anything. So, I back up with IDrive at midnight. But the next day I get my PC in a frozen state. So, I need to restart my PC. But when it restarts, I get the message that IDrive backup can't continue because I restarted my PC. This happens only with IDrive not with other cloud storage software from pCloud, MEGA, kDrive (from Swiss-based Infomaniak), Icedrive, OpenDrive, etc. When I back up with other cloud storage and restart my PC, of course I can continue to back up. Backup would be useless if I couldn't turn off my PC. But why does IDrive use so much memory to back up? The back up feature also often shows a message screen: "Trust this device. To proceed, you must authorize this as a trusted device. This is a one-time process to authenticate your identity. Enter the verification code sent to your registered email address ... ". Unfortunately, I NEVER receive this verification code. Also not in my spam folder. Also not when I click on 'Resend Code'. I also used IDrive Mirror to back up my Windows partition. When I got a software error, I decided to restore my Windows 11 partition. To restore less than 300 GB took more than 12 hours, but in the end my PC couldn't start up anymore. So, I had to do a clean install of Windows 11 with all software. The IDrive backup was useless. Moreover, after my first PC restore with IDrive Mirror I suddenly can't log in anymore to my IDrive Mirror account. Also, when I request a new password, I don't receive emails. I sent three emails to support and publicrelations (the email address mentioned in many comments from IDrive on Trustpilot), but within three weeks I didn't receive an answer. Besides all these problems, the software interface is illogical and unnecessarily complicated. IDrive Photos is great on your phone because it backs up all your photos and shows geographic location data in its interface. Not just when you select photos but directly in the interface. Just like Google Photos and Samsung Gallery. However, the problem arises when you want to download photos. There's no feature to download everything at once, only one by one. Of course, you will only encounter this problem at a time you need to download photos and videos. To summarize: 1. The backup feature uses so much memory that a fast PC (AMD Ryzen 7 with 16 GB of RAM and a fully updated version of Windows 11) comes to a standstill. 2. Verification codes are NEVER sent to your registered email address. 3. Emails to support and publicrelations are NEVER answered. 4. Restoring data is practically impossible. On major review sites such as TechRadar, PCMag, Macworld, Cloudwards, Tom's Guide, etc. IDrive has been listed for many years as the number one cloud backup service. But when we check Trustpilot it seems that IDrive gets an extremely bad score of only 2.6 and this bad score becomes worse. It doesn't improve. These bad customer reviews are also a reminder that we shouldn't believe everything which is written on these so-called 'neutral' or 'impartial' professional review sites. They are paid to put IDrive and other cloud storage high on their list. Always request a trial version with the same features as the original version. Also make sure that the upload and download speeds are exactly the same as the original version. If you need to pay first for a trial period and have to request a refund afterwards, I strongly discourage you from taking a subscription. Update: The response below is a standard response to all comments on Trustpilot. It's just a link to the website of IDrive. The response doesn't offer any solution. I also didn't receive an email because of this negative review. It seems that IDrive doesn't care about the negative reviews on Trustpilot. The sponsoring of fake positive reviews on major review sites seems to be more important than the negative user reviews on Trustpilot.
Ronald Ramakers
Netherlands
Worst software experience ever - ongoing for a year
I was using one of the software resolutions for about one year and I was being way too patient looking back. I really regret ever choosing this software. The best thing about this whole company seems to be the Indian tech support. Thereâs some software issues that have never been resolved. Then we had multiple server issues. Then the software just started causing massive problems over and over again. The newly released update kept carrying along those issues. The frustration is just beyond
johannes weber
Germany
Ich benutze Idrive E2 fĂŒr Backups
Ich benutze Idrive E2 fĂŒr Backups. Viele Backups! Zum Guten: Die Server sind nahe gelegen, sehr schnell und der Preis pro TB ist sehr gut. Zum schlechten: In Idrive E2 war es lange so, dass man 10GB kostenlos nutzen durfte und fĂŒr jeded GB mehr paar Cent draufzahlt. Das fand ich doch sehr nett, weil man dann sehr flexibel ist. Irgendwann hat Idrive angefangen, die Preise anzuziehen. Die "Overuse Charges" wurden dabei langsam aber sicher immer teurer. Daher hatte ich vor zwei Jahren ein Abo fĂŒr 2TB fĂŒr 2 Jahre abgeschlossen. Jetzt wĂŒrd ich gern zurĂŒck wechseln, weil ich einfach nicht mehr so viel brauch, und was seh ich da! 2TB fĂŒr 2 Jahre ist auf einmal der Minimum-Plan und man kann auch sein Abo nicht kĂŒndigen, sondern nur gleich sein ganzes Konto löschen mit allen Daten. Sehr geil IDrive! 200$!!! commitment fĂŒr 2 Jahre! sehr geil!
Zaregoto
Germany
Terrible customer service / billing
These guys suck for the following reason: 1. they offer you a discounted offer but when you go to accept, it won't proceed to payment. This bug has been around for at least 3 years. Or maybe it is intentional. 2. If you don't pay, they cancel your account so you can not log in. Any reputable company would let you log in regardless of your subscription status. 3. when you go to talk to them, if your last 4 digits of your current card no longer matches (lost or stolen, etc. they won't talk to you. Any competent company can verify your account any number of ways. 4. Trying to get through on the phone it places you on hold for a while then goes nowhere.
Brian
United States
They make it impossible to unsubscribe
They make it impossible to unsubscribe. Support, do not reply for weeks. Scammers. Be aware of adding your real credit cards!!!!
Karolis S
LT
Revising my review after phone call from iDrive!
After reading these many unfavorable online reviews before signing up, I was not going to subscribe to their cloud service. However, after receiving a call back a few days later from a very helpful gentleman who provided useful information, I plan to subscribe to a 5/10TB trial cloud service for my companies. So I am happy to revise my review. If the cloud service meets our needs, I will revise my review to 4/5 stars based on our satisfaction.
Robert C - Houston
United States
Great Program
I recently installed IDrive and I am very pleased with product. I have been using Carbonite for many years and for the last couple years I have been very unhappy with product. Very poor customer service and a lot of difficulty when trying to install. I am fairly tech savvy, but I could not do it without the help of their customer service. The IDrive installation was very straight forward. I had no problems selecting the files/folder that I wanted to back up. The interface is intuitive. It backed up extremely quickly on the initial backup, while the initial backup on Carbonite took over a day. I do like the Carbonite feature where the icons on the laptop show a checkmark if they are backed up, a feature that IDrive does not have. On my last backup it showed that 59 files failed to back up. I initially could not find where the log was to determine what had failed. I had to use AI to ask, and it showed that I should click the âView Logâ tab. The reason I had a problem was that I did not have a tab that said âView Logâ, it was just an icon. However, because the AI showed the location, I found it and when I hovered over it, it says âActivity Logsâ. It was a permission issue. I wished there was a general button marked âHelpâ with a dropdown and search feature. In summary I think that the app is great. I would highly recommend it. Since I only have about 110GB to back up I purchased the 500GB plan, which was about 90% less expensive than Carbonite. I am now a loyal customer, great program and hopefully I will never have an emergency where I will need to use it, but itâs great insurance.
BrianS
United States
Ce truc ne fonctionne pas !
Bonjour AprĂšs avoir pris un Abo 10T, j'ai commencĂ© Ă charger une foule de photos, vidĂ©os etc ... MAIS le gros problĂšme c'est que pratiquement Ă chaque chargement, ça s'interrompait pratiquement chaque fois aprĂšs x fichiers. J'ai d'abord pensĂ© a ma connexion, mais lorsque je me suis aperçu que mĂȘme effacer un Folder, un groupe de photos et mĂȘme UNE photo Ă la fois devenait impossible, j'ai compris que ce truc Ă©tait tout simplement inutilisable Ă long terme ! Je les ai contactĂ© par mail plusieurs fois avec Screen de Msg erreur et Ă chaque la rĂ©ponse Ă©tait la mĂȘme, on transmet ... et de nombreux mails ! Mais vient un moment oĂč j'en ai eu marre car charger des fichiers en quantitĂ©, cela prend du temps et pratiquement Ă chaque fois, il fallait recommencer tout car il ne charge pas dans l'ordre des photos du Folder et donc quand ça bloque, seule solution tout recommencer ! AprĂšs tout ce que je leur ai fournit comme Screen erreur etc ..., j'ai demandĂ© une geste commercial pour le reste de la pĂ©riode : reponse "Ă l'Ă©tude" et donc Ă partir de ce moment j'ai fait un Reset du compte et bien Ă ce moment la m'ont redemandĂ© des Screen dĂ©jĂ fournis lors de tous les mails ! Facile, non ? Et le plus gros dans l'histoire c'est que je pouvais les contacter en cas de nouveau problĂšme alors que RIEN n'a Ă©tĂ© fait lorsque je me suis adressĂ© Ă eux ! Conseil, passez votre chemin car vous allez perdre votre argent et votre temps, ils n'assument rien et profite bien de l'argent que vous leurs avez donnĂ© ! Ce truc ne fonctionne pas, aussi simple que ça ! Update Je viens de les recontacter via support, je vous tiens au courant du suivi. Update AprĂšs leur derniĂšre rĂ©ponse, vraiment mais vraiment passez votre chemin et ne perdez pas votre temps. Je ne vais pas m'Ă©tendre sur leur rĂ©ponse qui ne concerne absolument pas les problĂšmes rencontrĂ©s, on n'en parle mĂȘme pas, on me confirme juste ma date de renouvellement d'abonnement alors que ce renouvellement a Ă©tĂ© dĂ©sactivĂ© ... je comprends encore moins ... TerminĂ© pour moi đ Update 14/02 Mail envoyĂ© Bonjour, Je commence vraiment Ă en avoir par-dessus la tĂȘte de Idrive et de vos maniĂšres de faire concernant le client ! Je vous signale un tas de choses qui ne fonctionnent pas avec Screen des erreurs etc ... et au final vous n'avez aucune solution ! Je vous demande un geste commercial, ce que n'importe quelle sociĂ©tĂ© aurait proposĂ© vu les problĂšmes, vous ne dites pas oui ou non mais tournez autour du pot ! MĂȘme aprĂšs avoir dĂ©couvert que votre plate-forme ne fonctionnait pas, aprĂšs avoir perdu du temps et des jours de chargement, je vous demande de bien vouloir dĂ©truire mon compte sans rien demander de plus afin de me dĂ©barrasser de Idrive une fois pour toute ! Vous me dites que c'est possible et vous me confirmez l'avoir fait ! Je vois maintenant que j'ai toujours accĂšs Ă mon compte qui devrait ĂȘtre dĂ©truit et surtout que les donnĂ©es de ma carte Visa sont toujours prĂ©sentes ! Dois-je demander une nouvelle carte Visa avec un autre No afin d'Ă©viter "certains problĂšmes" ? J'en ai marre ! Merci de bien vouloir dĂ©truire TOUTES mes donnĂ©es ! Bav Update 20/02 Toutes mes donnĂ©es sont maintenant bien dĂ©truites. En ordre.
Pascal Wouters
Belgium
Truly the WORST backup service on theâŠ
Truly the WORST backup service on the planet! it never worked for me! it would backup a small portion of my files and it would cause my computer to crash, literally taking over 100% of the CPU. Support was useless. I asked to have it cancelled and they never canceled and unbeknowst to me I paid for it for TWO years because I changed my email address believing the useless software that had never worked was cancelled and my husband didn't realize the charge shouldn't be on our card! Live and learn! If you are considering this service, just don't do it! It's really awful! Reply to their reply - oh trust me, I tried contacting their support, they are totally useless! Nothing worked! Then I wanted to cancel my account, I deleted that email address so they asked me to provide the credit card last 4 digits, I did and they replied and said that was not correct. I was surprised because I use that card for everything so I gave them my other card numbers and to each email they said no. I went and pulled up the statement and found the charge was on the FIRST card I gave them. This was my 5th email, I gave them that first card number again and they replied, yes that is the correct card! This is how every interaction with this company has gone! I had requested cancellation of this avvount over a year ago and it was never cancelled and I paid for it! I paid for this horrible service for 2 years and it never backed up my whole computer once, and it literally made my computer inoperable! I wish I had never tried this company, THEY ARE THE WORST!
Michelle
United States