September 1, 2026

Customer Service

Product excellent, but Customer Service is terrible. Hope you don't have to deal with them.

July 17, 2026

It took a very long time for it to show…

It took a very long time for it to show up in the mail. Once I received it , I only could use it twice before it malfunctioned. After spending $241 it broke after its second use. This like all electronic sex toys , was not worth the money. All electrified, sex toys or garbage, all electrified sex toys break after the second or third use. I don't understand why they're even legal to sell.

May 25, 2026

The Pulse—A Priceless Invention

The Pulse—A Priceless Invention When I suffered devastating erectile dysfunction after prostate cancer treatments, the Pulse was a lifesaver. After almost a year of ED caused by radiation and Lupron treatments, the first exhilarating use of the Pulse gave me an orgasm and hope for recovery. Rehabilitation began, and within a couple of months, my wife and I resumed our satisfying life. The miraculous Pulse which is based on technology that enabled a paralyzed man to father a child can be effective whether a man is erect or flaccid, depending on individual differences. The cost of the Pulse is minimal, but the POTENTIAL VALUE for a man with ED is PRICELESS. Any man who is diagnosed with prostate cancer should consider purchasing a Pulse. I wish I could have used a Pulse during radiation treatment to possibly address side effects. Of course, I do not know, but I believe the Pulse would have reduced my recovery time. However, I do know that I continue to enjoy the same wonderful feeling I experienced with the first use of the Pulse when I was 76 many years ago. The value of this miraculous invention is beyond description, and with no hesitation, I recommend the Pulse. Happy Texan

May 23, 2026

Pretty easy to clean, honestly

I’ve washed this a few times now, and it’s been really simple to keep clean. The instructions were clear enough, and it still works just fine after washing. Not sure why some things are made to seem more complicated than they are, because this hasn’t been a hassle at all so far 0 Reply

May 20, 2026

I ordered from hotoctopuss.com and the...

I ordered from hotoctopuss.com and the package showed up in a plain box with no awkward labels or anything obvious, which I appreciated. Everything arrived in good shape and it felt private enough. It did take a day longer than I expected, but overall I’m happy with it. Solid 4 stars. 0 Reply

May 1, 2026

Decent site. Could be smoother.

Used the site for a bit. Finding things was easy. No big issues there. Some pages loaded slow though. A little cluttered too. Checkout was fine. Simple. Overall, not bad. Just needs to feel smoother. 0 Reply

April 17, 2026

Surprisingly quiet, honestly

I was expecting it to be louder, but on the lower settings it’s actually quiet. If you turn it up higher, it does get a little buzzy, which I noticed right away, but it’s not awful. Also, with the door closed, it’s still totally fine and doesn’t really bother me. Overall, quieter than I thought it would be. 0 Reply

April 6, 2026

Great products fast shipping

Great products fast shipping

March 30, 2026

Looks really clean and nice

I really like the design. It has a clean, cool look without feeling too overdone. I noticed it right away because I had just been rearranging a few things on my desk, and it fit in way better than I expected. 0 Reply

March 26, 2026

Still going strong so far

I’ve had this for a few months now and, it still feels like it did on day one. I kind of assumed something would start rattling or getting loose by now, but nope — no weird noises, no flimsy parts, and it feels solid overall. 0 Reply

March 10, 2026

Jett Turbo — Save Your Money (and Your Anatomy)

As a fan of the original Hot Octopuss Jett, I was genuinely excited about the new Turbo. That excitement lasted approximately thirty seconds. Let's get into it. The fit is a design failure. The cables dig straight back into your scrotum unless you're applying this with a full erection. If you're working with anything under 12cm, soft or erect, don't even bother unwrapping it. This isn't a "one size fits all" product. It's barely a "one very specific size, under very specific conditions" product. The vibrations aren't powerful, they're punishing. During use, the thing shakes with the subtlety of a pneumatic drill. At orgasm, "tortuous" is not hyperbole, it's the only accurate word. In the days that followed, I dealt with penile numbness and sharp urethral pain. A sex toy should not leave you wondering whether you need a GP appointment. And then the customer service made everything worse. When I raised these concerns, the response was essentially to imply I was the problem, physically. For context: I am, by any standard metric, well above average in the relevant department. I was then advised to “push the bullets further through, although due to the strength of vibration, this may cause them to rattle against each other.” (Their actual words). Another solution that was floated was to “wear the JETT Turbo sleeve backwards, so the wires are towards the head of the penis” (again, their words. But this is impossible without damaging the product. I was also told to use bits from my old toy - “if you still have your (old)JETT Sleeve, it has been suggested you could use that in place of the JETT Turbo sleeve” (Their words). They then claimed that I was "the only person to raise this as an issue." in the same week the product launched. Nobody else has had time to complain yet! In my experience, the Jett Turbo is a painful, poorly designed product backed by dismissive customer service. Avoid it completely. I’d like to add that Hot Octopuss have since tried to have my reviews removed, despite having emails proving my claims.

March 6, 2026

Excellent products and great service!

February 28, 2026

Showed up sooner than I thought

I ordered from hotoctopuss.com and, i was a little surprised by how quickly it arrived. The tracking updated along the way, so I wasn’t left guessing or anything, and then the package showed up a couple days earlier than I expected. So yeah... no delivery problems at all, and I’m happy with how that went. 0 Reply

February 26, 2026

Good for a price

I picked this up because it was cheaper than I expected, and it still feels like a decent quality. For what I paid, I don’t really have the complaint. Happy with it overall. 0 Reply

February 13, 2026

Worked really well for me

This worked really well. It did exactly what I needed it to do, and I think other customers would probably be happy with it too 0 Reply

February 4, 2026

The Dragon Eye Essential is louder than…

The Dragon Eye Essential is louder than a leaf blower!! Not very happy with it. Update: after being contacted by customer service I received a new unit. It is not loud at all. Thank you for your fast response and positive outcome.

January 30, 2026

Battery holds up well

Battery lasts well overall. Could be a little longer, honestly. Not bad though. 0 Reply

January 28, 2026

Smooth shopping, but I felt a bit ignored

I found what I needed quickly and checking out was easy enough. The site worked fine on my phone too, and the order updates were clear. The only thing was, I had a small question and didn’t really feel like anyone was paying attention, which was a little frustrating. Overall it was still a smooth shopping experience... 0 Reply

January 22, 2026

I had a small issue with my...

I had a small issue with my order, so I messaged customer service, expecting to sit around waiting and getting annoyed. But they replied way quicker than I thought they would, which was a relief because I really don’t have patience for slow back-and-forth stuff. The person I spoke to was polite, straight to the point, and actually fixed it without making the whole thing a hassle. Happy with how it went, especially since it didn’t drag on forever... 0 Reply

January 21, 2026

Comfy, but I feel a little misled

It does fit me well and it’s really comfortable, no rubbing, slipping, or anything annoying like that. I just feel a bit misled because I expected something different based on the description, but comfort-wise, I can’t really complain. 0 Reply

December 31, 2025

Really solid build and easy experience

I was impressed with how sturdy it feels. No cheap plastic vibe at all, and the whole process was super easy from start to finish. 0 Reply

December 31, 2025

Just putting this out there for...

Just putting this out there for anyone worried about charging problems: I haven’t had any issues so far. It charges fine every time I plug it in. 0 Reply

December 9, 2025

I read how powerful the vibration was

I read how powerful the vibration was, I was very disappointed, I was thinking I would probably not be able to use full power, didn’t do a lot for me, I think I experienced more standing on my Power Fit vibrating plate, 😡😡😡 well they have now cotactedme, but I wii report on outcome!

December 9, 2025

Great service.

Order arrived timely and exactly as ordered. The products from Hot Octopuss exceed expectations.

November 8, 2025

Machine works well

Machine works well, as advertised. Remote however 0 function.

November 7, 2025

Remote not functioning

Remote does not function. Dies not turn unit on or off or adjust settings.

October 18, 2025

It worked well for maybe 2 weeks and…

It worked well for maybe 2 weeks and then just lost all real power. At this point it doesn't go strong enough to be effective. It's only been a few months and for what you charge, I would expect better

September 25, 2025

A+ customer service

Had a couple issues with my purchase, but Aura from their customer service team was fantastic and got it sorted out for me.

September 22, 2025

Excellent customer service by Aura!

September 12, 2025

Sexualität ist für Oldies eine wichtige Ressource

Ich schreibe hier, um ältere Knaben (wie ich einer bin) zu ermutigen, von der lebenswichtigen Ressource "sexuelle Befriedigung" weiterhin zu profitieren. Auch wenn da niemand mehr ist, der mitmacht. Auch wenn da keine einst so stolzen Erektionen mehr sind. Dazu hilft mir der Pulse Solo sooft ich das möchte. Schön ist, dass meine Frau davon weiß und sich mit mir freut, wenn ich ihr von einem schönen Orgasmuserlebnis berichte. So kann ich akzeptieren, dass sie selbst keinerlei Interesse mehr an Sexualität hat.

September 11, 2025

Great Customer Service

Quick delivery. Love the toy. Fast response from customer service. Aura was very helpful in resolving a problem

September 10, 2025

Very prompt response

Very prompt response. Solved the problem by sending a new device.

September 9, 2025

The feedback from support was amazing

The feedback from support was amazing. Despite being in a different time zone it was as if I was communicating with them real time. Anyway after some questions a new product was shipped and arrived in a few days. Very happy.

August 31, 2025

Very helpfulk

August 28, 2025

The experience was wonderful !!!

The experience was wonderful !!! Returned and returned within a week!

August 25, 2025

Great customer support!!!

Great customer support!!! Aura was great. I had immediate response, and turnaround for a solution was extremely quick!

August 22, 2025

Cheryl is absolutely awesome

Cheryl is absolutely awesome! Took care of our issue with professionalism, respect, and expertise. We are very happy with our support agent!~

August 21, 2025

Aura

Aura, was very prompt and professional. Super seamless process of obtaining customer service

August 18, 2025

Excellent service from Aura

Excellent service from Aura! Knowledgeable, attentive, and genuinely caring. Couldn’t ask for better.

August 15, 2025

Exceptional customer service

Exceptional customer service. I had an issue with a product and the response was quick and friendly. Staff followed through and resolved the problem completely. A well run company!

August 14, 2025

Excellent service

Prompt response from Aura and quick replacement of the product that failed!

August 12, 2025

Love the stimulation of my penis head…

Love the stimulation of my penis head and shaft

August 12, 2025

I haven’t received the item yet and it…

I haven’t received the item yet and it is already 3 weeks delayed from the expected date if delivery.

August 7, 2025

Great when it works

When it works, it's fantastic. Shuts down the brain like no other toy I've tried. However, I frequently have issues with the device when using rechargeable batteries. I've tried two different brands, and both fit poorly in the device. It's molded too narrow in the battery compartment, so the batteries don't make good/full connection with the contacts. Need to give a little more space for rechargeables, which are a must for this device (it eats batteries like candy).

August 5, 2025

It was quick and painless

It was quick and painless. Discrete shipping is a plus

August 1, 2025

Very responsive and supportive customer…

Very responsive and supportive customer service! Outstanding!

July 29, 2025

I am an older man and my lady loves to…

I am an older man and my lady loves to watch mr masterbate in front of her she always did. But as I got older it got hard to do. But thinks to you we are both up and running. Thank you HH

July 28, 2025

The support and help unbelievable

Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and cooperation. I am from Sydney, Australia. After receiving faulty product I was frustrated, thinking how gonna get back money or the item. Just one email. And she(he) did everything. Extremely satisfied with Hot Octopus and it's customer service. Thank you Cheryl and Hot Octopus.

July 28, 2025

Product Defect Replacement

They had quick response and dealt with my issue as quickly as I could respond.

July 24, 2025

Absolutely in love!

I got the pulse toy, absolutely love it! Me and my boyfriend had a lot of fun with it, it comes with a controller and a tiny screw to change the batteries. It’s both good for solo play and to use together. If you are looking for a new way to spicy it up in the bedroom this is your best choice. Theres also couple bundles available on the website I would definitely give it a try! Very good quality, the material fells soft and its super easy to clean as its waterproof. I recommend it to everyone it might fit! 💗