It took a very long time for it to show up in the mail. Once I received it , I only could use it twice before it malfunctioned. After spending $241 it broke after its second use. This like all electronic sex toys , was not worth the money. All electrified, sex toys or garbage, all electrified sex toys break after the second or third use. I don't understand why they're even legal to sell.
bill ham
Canada
May 25, 2026
The Pulse—A Priceless Invention
The Pulse—A Priceless Invention When I suffered devastating erectile dysfunction after prostate cancer treatments, the Pulse was a lifesaver. After almost a year of ED caused by radiation and Lupron treatments, the first exhilarating use of the Pulse gave me an orgasm and hope for recovery. Rehabilitation began, and within a couple of months, my wife and I resumed our satisfying life. The miraculous Pulse which is based on technology that enabled a paralyzed man to father a child can be effective whether a man is erect or flaccid, depending on individual differences. The cost of the Pulse is minimal, but the POTENTIAL VALUE for a man with ED is PRICELESS. Any man who is diagnosed with prostate cancer should consider purchasing a Pulse. I wish I could have used a Pulse during radiation treatment to possibly address side effects. Of course, I do not know, but I believe the Pulse would have reduced my recovery time. However, I do know that I continue to enjoy the same wonderful feeling I experienced with the first use of the Pulse when I was 76 many years ago. The value of this miraculous invention is beyond description, and with no hesitation, I recommend the Pulse. Happy Texan
Eugene Harris
United States
May 23, 2026
Pretty easy to clean, honestly
I’ve washed this a few times now, and it’s been really simple to keep clean. The instructions were clear enough, and it still works just fine after washing. Not sure why some things are made to seem more complicated than they are, because this hasn’t been a hassle at all so far 0 Reply
Sara_marshall71
May 20, 2026
I ordered from hotoctopuss.com and the...
I ordered from hotoctopuss.com and the package showed up in a plain box with no awkward labels or anything obvious, which I appreciated. Everything arrived in good shape and it felt private enough. It did take a day longer than I expected, but overall I’m happy with it. Solid 4 stars. 0 Reply
DavidPrice_47
May 1, 2026
Decent site. Could be smoother.
Used the site for a bit. Finding things was easy. No big issues there. Some pages loaded slow though. A little cluttered too. Checkout was fine. Simple. Overall, not bad. Just needs to feel smoother. 0 Reply
claudette.Schulz
April 17, 2026
Surprisingly quiet, honestly
I was expecting it to be louder, but on the lower settings it’s actually quiet. If you turn it up higher, it does get a little buzzy, which I noticed right away, but it’s not awful. Also, with the door closed, it’s still totally fine and doesn’t really bother me. Overall, quieter than I thought it would be. 0 Reply
james.Hoover
April 6, 2026
Great products fast shipping
Great products fast shipping
Ryan Raden
United States
March 30, 2026
Looks really clean and nice
I really like the design. It has a clean, cool look without feeling too overdone. I noticed it right away because I had just been rearranging a few things on my desk, and it fit in way better than I expected. 0 Reply
josephrobles6065
March 26, 2026
Still going strong so far
I’ve had this for a few months now and, it still feels like it did on day one. I kind of assumed something would start rattling or getting loose by now, but nope — no weird noises, no flimsy parts, and it feels solid overall. 0 Reply
Sean.tribble
March 10, 2026
Jett Turbo — Save Your Money (and Your Anatomy)
As a fan of the original Hot Octopuss Jett, I was genuinely excited about the new Turbo. That excitement lasted approximately thirty seconds. Let's get into it. The fit is a design failure. The cables dig straight back into your scrotum unless you're applying this with a full erection. If you're working with anything under 12cm, soft or erect, don't even bother unwrapping it. This isn't a "one size fits all" product. It's barely a "one very specific size, under very specific conditions" product. The vibrations aren't powerful, they're punishing. During use, the thing shakes with the subtlety of a pneumatic drill. At orgasm, "tortuous" is not hyperbole, it's the only accurate word. In the days that followed, I dealt with penile numbness and sharp urethral pain. A sex toy should not leave you wondering whether you need a GP appointment. And then the customer service made everything worse. When I raised these concerns, the response was essentially to imply I was the problem, physically. For context: I am, by any standard metric, well above average in the relevant department. I was then advised to “push the bullets further through, although due to the strength of vibration, this may cause them to rattle against each other.” (Their actual words). Another solution that was floated was to “wear the JETT Turbo sleeve backwards, so the wires are towards the head of the penis” (again, their words. But this is impossible without damaging the product. I was also told to use bits from my old toy - “if you still have your (old)JETT Sleeve, it has been suggested you could use that in place of the JETT Turbo sleeve” (Their words). They then claimed that I was "the only person to raise this as an issue." in the same week the product launched. Nobody else has had time to complain yet! In my experience, the Jett Turbo is a painful, poorly designed product backed by dismissive customer service. Avoid it completely. I’d like to add that Hot Octopuss have since tried to have my reviews removed, despite having emails proving my claims.
C. Hemsworth
United Kingdom
March 6, 2026
Excellent products and great service!
Me.Happy
United States
February 28, 2026
Showed up sooner than I thought
I ordered from hotoctopuss.com and, i was a little surprised by how quickly it arrived. The tracking updated along the way, so I wasn’t left guessing or anything, and then the package showed up a couple days earlier than I expected. So yeah... no delivery problems at all, and I’m happy with how that went. 0 Reply
DavidNewman
February 26, 2026
Good for a price
I picked this up because it was cheaper than I expected, and it still feels like a decent quality. For what I paid, I don’t really have the complaint. Happy with it overall. 0 Reply
tammy_Woods01
February 13, 2026
Worked really well for me
This worked really well. It did exactly what I needed it to do, and I think other customers would probably be happy with it too 0 Reply
thomas_Crawford84
February 4, 2026
The Dragon Eye Essential is louder than…
The Dragon Eye Essential is louder than a leaf blower!! Not very happy with it. Update: after being contacted by customer service I received a new unit. It is not loud at all. Thank you for your fast response and positive outcome.
John Walsh
United States
January 30, 2026
Battery holds up well
Battery lasts well overall. Could be a little longer, honestly. Not bad though. 0 Reply
granvilleanderson9052
January 28, 2026
Smooth shopping, but I felt a bit ignored
I found what I needed quickly and checking out was easy enough. The site worked fine on my phone too, and the order updates were clear. The only thing was, I had a small question and didn’t really feel like anyone was paying attention, which was a little frustrating. Overall it was still a smooth shopping experience... 0 Reply
john_Jutras70
January 22, 2026
I had a small issue with my...
I had a small issue with my order, so I messaged customer service, expecting to sit around waiting and getting annoyed. But they replied way quicker than I thought they would, which was a relief because I really don’t have patience for slow back-and-forth stuff. The person I spoke to was polite, straight to the point, and actually fixed it without making the whole thing a hassle. Happy with how it went, especially since it didn’t drag on forever... 0 Reply
charles-Ramirez
January 21, 2026
Comfy, but I feel a little misled
It does fit me well and it’s really comfortable, no rubbing, slipping, or anything annoying like that. I just feel a bit misled because I expected something different based on the description, but comfort-wise, I can’t really complain. 0 Reply
hello_robert871
December 31, 2025
Really solid build and easy experience
I was impressed with how sturdy it feels. No cheap plastic vibe at all, and the whole process was super easy from start to finish. 0 Reply
doriscarlile1875
December 31, 2025
Just putting this out there for...
Just putting this out there for anyone worried about charging problems: I haven’t had any issues so far. It charges fine every time I plug it in. 0 Reply
WILLIAMS
December 9, 2025
I read how powerful the vibration was
I read how powerful the vibration was, I was very disappointed, I was thinking I would probably not be able to use full power, didn’t do a lot for me, I think I experienced more standing on my Power Fit vibrating plate, 😡😡😡 well they have now cotactedme, but I wii report on outcome!
Tony Lange
Australia
December 9, 2025
Great service.
Order arrived timely and exactly as ordered. The products from Hot Octopuss exceed expectations.
L Dubos
United States
November 8, 2025
Machine works well
Machine works well, as advertised. Remote however 0 function.
Ernest
United States
November 7, 2025
Remote not functioning
Remote does not function. Dies not turn unit on or off or adjust settings.
Mongo
United States
October 18, 2025
It worked well for maybe 2 weeks and…
It worked well for maybe 2 weeks and then just lost all real power. At this point it doesn't go strong enough to be effective. It's only been a few months and for what you charge, I would expect better
Jcs
United States
September 25, 2025
A+ customer service
Had a couple issues with my purchase, but Aura from their customer service team was fantastic and got it sorted out for me.
shane
United States
September 22, 2025
Excellent customer service by Aura!
R Juckes
United Kingdom
September 12, 2025
Sexualität ist für Oldies eine wichtige Ressource
Ich schreibe hier, um ältere Knaben (wie ich einer bin) zu ermutigen, von der lebenswichtigen Ressource "sexuelle Befriedigung" weiterhin zu profitieren. Auch wenn da niemand mehr ist, der mitmacht. Auch wenn da keine einst so stolzen Erektionen mehr sind. Dazu hilft mir der Pulse Solo sooft ich das möchte. Schön ist, dass meine Frau davon weiß und sich mit mir freut, wenn ich ihr von einem schönen Orgasmuserlebnis berichte. So kann ich akzeptieren, dass sie selbst keinerlei Interesse mehr an Sexualität hat.
Pit
Germany
September 11, 2025
Great Customer Service
Quick delivery. Love the toy. Fast response from customer service. Aura was very helpful in resolving a problem
WH
United States
September 10, 2025
Very prompt response
Very prompt response. Solved the problem by sending a new device.
Charles Morgan
Canada
September 9, 2025
The feedback from support was amazing
The feedback from support was amazing. Despite being in a different time zone it was as if I was communicating with them real time. Anyway after some questions a new product was shipped and arrived in a few days. Very happy.
Peter McCrindle
Australia
August 31, 2025
Very helpfulk
Anthony Hart
United Kingdom
August 28, 2025
The experience was wonderful !!!
The experience was wonderful !!! Returned and returned within a week!
Robert Welch
United States
August 25, 2025
Great customer support!!!
Great customer support!!! Aura was great. I had immediate response, and turnaround for a solution was extremely quick!
Appreciative
United States
August 22, 2025
Cheryl is absolutely awesome
Cheryl is absolutely awesome! Took care of our issue with professionalism, respect, and expertise. We are very happy with our support agent!~
Don Lemon
United States
August 21, 2025
Aura
Aura, was very prompt and professional. Super seamless process of obtaining customer service
jeffrey klippenes
United States
August 18, 2025
Excellent service from Aura
Excellent service from Aura! Knowledgeable, attentive, and genuinely caring. Couldn’t ask for better.
Bend Dover
United States
August 15, 2025
Exceptional customer service
Exceptional customer service. I had an issue with a product and the response was quick and friendly. Staff followed through and resolved the problem completely. A well run company!
Donovan
Canada
August 14, 2025
Excellent service
Prompt response from Aura and quick replacement of the product that failed!
Cody
United States
August 12, 2025
Love the stimulation of my penis head…
Love the stimulation of my penis head and shaft
Doug Mills
United States
August 12, 2025
I haven’t received the item yet and it…
I haven’t received the item yet and it is already 3 weeks delayed from the expected date if delivery.
Anonymous
GU
August 7, 2025
Great when it works
When it works, it's fantastic. Shuts down the brain like no other toy I've tried. However, I frequently have issues with the device when using rechargeable batteries. I've tried two different brands, and both fit poorly in the device. It's molded too narrow in the battery compartment, so the batteries don't make good/full connection with the contacts. Need to give a little more space for rechargeables, which are a must for this device (it eats batteries like candy).
Bill C
United States
August 5, 2025
It was quick and painless
It was quick and painless. Discrete shipping is a plus
Aaron Kyle
United States
August 1, 2025
Very responsive and supportive customer…
Very responsive and supportive customer service! Outstanding!
Christy Tankersley
United States
July 29, 2025
I am an older man and my lady loves to…
I am an older man and my lady loves to watch mr masterbate in front of her she always did. But as I got older it got hard to do. But thinks to you we are both up and running. Thank you HH
Harold Hanson Jet is on the job
United States
July 28, 2025
The support and help unbelievable
Cheryl, don't know she is he or she only had conversation by email. Wonderful person. I have received a faulty product and She(he) sorted out within 2days. Unbelievable her(his) service and cooperation. I am from Sydney, Australia. After receiving faulty product I was frustrated, thinking how gonna get back money or the item. Just one email. And she(he) did everything. Extremely satisfied with Hot Octopus and it's customer service. Thank you Cheryl and Hot Octopus.
Khurshed
Australia
July 28, 2025
Product Defect Replacement
They had quick response and dealt with my issue as quickly as I could respond.
rifterion
United States
July 24, 2025
Absolutely in love!
I got the pulse toy, absolutely love it! Me and my boyfriend had a lot of fun with it, it comes with a controller and a tiny screw to change the batteries. It’s both good for solo play and to use together. If you are looking for a new way to spicy it up in the bedroom this is your best choice. Theres also couple bundles available on the website I would definitely give it a try! Very good quality, the material fells soft and its super easy to clean as its waterproof. I recommend it to everyone it might fit! 💗
Violet Hart
Portugal
July 24, 2025
5 Stars – Aura was an absolute gem!
Had to reach out about a warranty for a product that, let’s be real, could’ve been super awkward to talk about. But from the first message, Aura made the whole experience feel totally normal. She was kind, understanding, and honestly just so easy to talk to. Super knowledgeable and never once made me feel uncomfortable – half the time I forgot we were even talking about a sex toy. That’s how smooth and professional she was. Whatever you're paying Aura, it’s not enough. She’s truly top-tier. Give this woman a raise, a promotion, something! Top-tier customer support. Aura deserves all the kudos!
C C
United Kingdom
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