Monthly average ratings based on 25 reviews
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Dopo aver chattato con l'AI per diversi minuti (funziona benissimio) ho preferito avere anche un confronto con una persona fisica che in pochi minuti ha capito come procedere per risolvere il mio problema
For students like me on a (tight) budget, Hostinger offers an attractive opportunity to launch their beginner website. With a deep discount found on Student Beans, I just could not pass up the opportunity to take a leap of faith and start creating something new for myself. I was so excited. Web hosting for 4-5 years at a fraction of its original cost? Why not, right? Wrong… It has been issues after issues after issues. Their AI website builder is unreliable. When it (attempts) to execute simple commands, it fails. I asked it to take my website off of live mode and on maintenance mode. That is a straight-forward request; not abstract and not complex. It couldn’t do it. Attempts after attempts, no success. Patience is not the problem here. It’s the fact that it uses AI credits which are not free. And when you reach out to customer service because AI used up your credits? They give you a measly few back. And then they have the audacity to tell you, “That should be plenty for you to finish your website.” They have the audacity to tell me what I do with the credits I purchased? I am appalled. No company should ever tell a customer what to do with what they purchased with their money. Ever. Another issue I had is when I was in the process of checking out a new domain. Before hitting submit, I realized I’d check another provider first. I opened a new tab and went to that website but they were going to charge more in the long run. So, I went back to the Hostinger tab. As soon as I clicked on the tab, the page automatically submitted the order. How does that happen?? Granted, customer service provided a way to get me refunded, but having that issue and then having to reach out to two different teams are so inconvenient. I am tempted to cancel and get my money back but who knows what kind of fight I have to put up with just to recover my funds? I am absolutely disappointed. The funny thing is, when I asked AI for comparison between various web hosting service providers, it told me that Hostinger was the most cost-efficient option but the downside is that they haven’t been around as long as other companies and that reliability might not be as established. I should have listened. Points for AI (the one that works). Hostinger, do better.
**Hostinger: 2 Tage offline nach NIS2-Verifizierungschaos – mein Business ist auf der Strecke** Ich betreibe ein etabliertes B2B-Geschäft (Tauchschule) mit einer Domain seit 1999. Nach dem Umzug zu Hostinger lief alles bis zur NIS2-Verifizierung problemlos. Dann brach alles zusammen. **Was schiefging:** - Hostinger startet NIS2-Verifizierung und droht mit Sperrung - Kurz vorher: "Alles ok, kein Problem" (per Support-Ticket) - Direkt nach meiner Antwort: **Domain gesperrt, Website offline** - **Seit 2 Tagen: 100% Downtime** – Buchungssystem down, Kunden können nicht reservieren, Zahlungen fallen aus **Support ist wertlos:** - Immer derselbe Support-Agent mit identischem Skript-Text - Keine konkrete Antwort auf: "Welche Dokumente braucht ihr genau?" - Ständig neue Verifizierungsanfragen – sieht aus wie "Wir haben keinen Plan" - Ausländischer Call-Center-Support, keine lokale Eskalation - Null Verantwortung: "Wir können nichts tun, laden Sie Dokumente hoch" **Das Resultat:** 2 Tage Downtime bei einer geschäftskritischen Website ist nicht einfach ein Problem – das ist ein Geschäftsschaden. Kunden können nicht buchen, Revenue ist weg. **Meine Warnung:** Wenn dein Business davon abhängt, dass die Website online ist (E-Commerce, Buchungen, Kundencommunication): **Bleib weg von Hostinger.** Geh zu Ionos, Strato oder Hetzner – die verstehen, dass Downtime = Business-Desaster ist. 30+ Jahre im IT-Business. Das ist mit Abstand das unprofessionellste Erlebnis mit einem Hoster, das ich hatte.
Andita, Kishan and Angela was helps to resolve the issue, thank You
Le service client est toujours là pour vous aider, ils sont très réactifs et trouve toujours la solution à vos problèmes La plateforme en elle même pour moi est la meilleure des plateformes d'hébergement
Very fast and experienced agent, resolved in minutes what AI chatbot could not resolve in hours
Best quality HOSTING PROVIDER! EVER
Your platform is robust, User Interface is simple to use and service is excellent.
I had a serious issue with my website after a backup restore, including redirect loops and downtime. The support team was very helpful and guided me step by step until everything was fully restored and working again. The agent was responsive, clear, and patient throughout the process. They also provided useful advice on how to prevent similar issues in the future, which I really appreciate. Overall, I’m very satisfied with the service and support experience. Thank you!
Intuitivo e interactivo!!! sigan los exitos!!!
I have observed that the best quality service. I never have to face any problem.
El sistema de trabajo que tiene es fácil de usar y muy bueno
My preferred Platform so far, ethically clean from what i know good prices and easy to use, and good customer service Salma helped me out with a doubled payment issue it was quick and easy with her guide
Tive um problema ao registrar um domínio e fui atendida pelo Karin q solucionou meu problema com rapidez, eficiência e cordialidade! ATENDIMENTO PERFEITO. Fiquei muito feliz e satisfeita com o atendimento e o serviço prestado.
Sempre prestativos, fácil acesso.
Hostinger block your access at random times. I have $1,000 of orders today and I cannot access my account for NO REASON AT ALL. Now i have to submit my passport, bank details, payment proof from my bank. HOSTINGER invoices and payments are not VIABLE for HOSTINGER. They do not accept their own payment records.
quick response on problem availability very good
Lovely technician, helpful and patient - Hostinger needs to give them a raise and get rid of this stupid AI. Hire people, and clients will stick around!! Getting 1 star off because it took AGES to get to Michelle and her skills, after AI gave me all sorts of non sense.
fantastic support
Mareze was super helpful, kind and efficient! She fixed my websites issues in no time at all while giving me real time updates as she fixed the publishing errors on my horizons site! Thank you Mareze!
Best customer service, Amir helped me with account migration between business account. The service was professional, fast , and high quality.
I am a believer now. After a not very good experience some months ago, I gave Hostinger a try, again (the price was the reason). And it has been a very positive ride. From zero experience on Wordpress, to almost completion of an online store with all the perks, designed and edited by truly yours. With the assistance of the chat bot native to Hostinger. That's all. I am going to update the other review.
This is a hosting service with very poor customer service, no telephone number to call for complaints or immediate assistance, just an AI and some agents who don’t know what they are doing.
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