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Alvin has gone above and beyond to support me with my onboarding. The support has been nothing short of outstanding. The extra time, effort and commitment he has shown have made a significant difference.
Update — November 11, 2026, in response to Guesty’s feedback: Thank you for responding, but the underlying issues remain unresolved and are affecting my business. The Vrbo inquiry issue was initially explained as though enabling Instant Booking would resolve it. My listings have had Instant Booking enabled for years. The actual problem occurs when a guest asks a question before booking: I can answer, but I cannot send the preapproval that previously allowed the guest to proceed. I used that workflow while on Guesty for Hosts and lost it after moving to Guesty Pro. After further escalation and repeated explanations, Guesty acknowledged this as a known limitation. I have been advised not to expect a fix anytime soon. Having to redirect interested guests through a separate booking process creates confusion and distrust. Guests have abandoned bookings because the additional steps made them question whether the process was legitimate. Booking.com payment problems are causing similar consequences. Guest credit-card information is not reaching the Guesty/Stripe payment process as expected, requiring me to send separate payment invoices outside Booking.com. This causes significant confusion, and several guests have canceled because they believed the separate payment invoice was a scam. I still need Guesty to coordinate with Booking.com to establish the cause and identify the exact correction needed. If a setting on my account is responsible, I am happy to change it—but I need clear guidance and confirmation that payment collection works afterward. These problems are costing bookings and damaging guest confidence. Separately, an approximately $100 claim for damaged towels remains unapproved after five months. During onboarding, I was told reasonable Guesty Shield claims were generally straightforward with a request and invoice. That has not matched my experience, and I have requested cancellation of the coverage. I appreciate individual employees’ efforts, but repeated acknowledgments and escalations have not produced working solutions. These issues affect booking conversions, payment collection, and the time required to operate my business. I will update this review when there are confirmed resolutions.
I'll give my honest review. 1. There's no such software that is perfect. It's not about perfection but the crucial points are team willingness to help, solution actions, improvements, implementations, technicalities and support in general. 2. Guesty team - your agents will be always there for you. Never ignoring your emails, never ditching any problem you have. They'll answer even the most blatant question. You can schedule calls with them based on their availibility. I even missed few calls as our team was busy - never a problem, always an understanding from their side. They value you as a partner. Huge thanks especially to Richard and Joaquin!! They've been supporting me from day 1. They even had to endure my downs and indeed did it brilliantly! Can't thank them enough. 3. Solutions. I can say, as with any other software, there are and there will be technical issues. Please do not put the problem on the table without thinking. They value your knowledge, if you know something regarding the technical problem, provide the information - it will only fasten the problem solving. They are always willing to find the solution as quick as possible. They also can create a brand new project for you and other with the similar problem. This lead to prevention in future. 4. Improvements - they always improve the system. They're on point, reasonable, and most of them included in your general package. The improvements help you to fasten your work. 5. The Accounting - it's the most crucial part if you arrange many listings. Very important and on point. You can set and tailor your own business models. And do not worry, you will get help in the initial settings and support in future. I can't imagine working with 150 listings without this feature. They're open to negotiate the price for you. Everything's fair. 6. Overlay - the system is intuitive. You can always use search button if you're already familiar with the site sections. I never use the menu anymore, what for, if I have the search button. 7. Integration - please believe me, they have the most effective integration system with platfroms. They're trusted partner for many. The best works with Airbnb. Our market needs Booking.com the most, and it is very well handled by them, even Booking.com itself is a setting nightmare. There's no other software that works better with this one. They offer many more platfroms to connect and have specialist for each! 8. API integration - they offer tokens and you can use them with AI or automations. They have also marketplace full of other already set integrations. I work with Claude, use cowork and the AI learned how to use Guesy almost by itself. 9. Communication with guests - it offers everything you need. Within Airbnb, you almost never go to Airbnb (only for reporting, and sending money). Other than that, you navigate your guests only within Guesty. 10. Offline reservations - I would say this is perfect part. No problem, guests are happy. Communication works via email, messages. 11. Task system - even AI agents can create tasks for you so you do not miss negative reviews. 12. Reviews system - you can asnwer them directly in Guesty, no need to go to plaforms. Saves many hours of time per month. 13. Analytics - this one is not to my linking, but I'm picky. We make our own analytics, but with Accounting it's very feasible. So if you choose to pay for Analytics, you won't be disappointed, but it can be worked around if you are creative. Either pay and get, or do not pay and work. Overall, the system is very very smart, and easy to use. And do not worry, they'll navigate you during onboarding so you won't get lost.
If it wasn't for Sana Safraz we would have ended our partnership with guesty. She was the one that really understood our issues and helped us to resolve them right away. Wish all guesty employees would be like her.
In the age of AI automations and support the team over at Guesty provide you with real tech support for onboarding and are extremely diligent with the whole process. Micalister was amazing to work with and he helped guide me throughout the entire process.
Noor was extremely helpful and knowledgeable
We recently moved our holiday-let business, over to Guesty, and we can’t speak highly enough of Keir, who guided us through onboarding. We couldn’t have wished for a better experience. We’d started the process with a different onboarder and found it a bit of a struggle. Things felt slow, and we weren’t always sure what came next. The moment Keir took over, everything changed. He quickly got to grips with where we were, picked up the loose ends and gave us a clear plan for the rest of the setup. Keir was supportive and patient at every key stage, from setting up our properties and channels through to getting our workflows running the way we needed them. He explained things in plain terms, answered our questions quickly and never made us feel like any question was too small. Above all, he understood how a luxury holiday-let business actually runs and tailored his advice to suit us rather than taking a one-size-fits-all approach. Thanks to Keir, we went from feeling uncertain to feeling confident and in control of the platform. If you’re onboarding with Guesty, we’d strongly recommend asking for Keir. Thank you, Keir, for turning our experience around!
Micalister was awesome! He did a great job helping us to understand the process of onboarding, monster though it is, as well as double checking us when we needed that extra support. The extra steps he took with the emails and video of our calls really helped us when we got sidetracked.
Shout out to Maryam T. She is very helpful! She helped me stay on task when I was getting ahead of myself and she was patient when my toddler kept interrupting. Thank you for helping me set up my guesty account! I could not have done it without her!
Sherry provided exceptional support throughout our onboarding with Guesty PMS. He went above and beyond his role to ensure our account was set up as promised, and his dedication and follow-through made all the difference. He is a top-notch team member and a real asset to Guesty. Based on our experience, I highly recommend Guesty to anyone considering a new property management platform!
An outstanding platform backed by an exceptional team! We moved to Guesty from Avantio earlier this year, and the difference has been remarkable. Guesty is a far more advanced, intuitive and feature-rich platform that has genuinely transformed the way we operate our business. Not only does it provide a fantastic experience for our team, but the guest journey is equally impressive. The functionality, automation and overall user experience are excellent, making it much easier to manage our operations efficiently while delivering a great service to our guests. What really sets Guesty apart, though, is the people behind the technology. It's clear that Guesty genuinely values its clients and invests in building strong, long-term relationships rather than simply selling software. A special mention must go to Simona and Kate, whose support has been absolutely fantastic. Both have gone above and beyond to ensure we feel supported, listened to and valued as a client. Their professionalism, responsiveness and genuine commitment to our success have made a huge difference. Having worked with several property management systems over the years, I can confidently say that Guesty stands out not just for the quality of its technology, but for the exceptional people behind it. I couldn't recommend Guesty highly enough. An outstanding product, an outstanding team and a company that genuinely cares about its customers!
It was great to be able to access a live agent late in the evening in order to resolve a listing issue on an OTA.
¡Excelente capacitación! Gracias por tu paciencia y por explicar todo con tanta claridad. Tu ayuda ha sido fundamental para aprender a usar Guesty. ¡Muy agradecido!
maryam.tahir was wonderful. Knowledgeable, respectful and pleasant to speak with!! Look forward to our next session.
Our team really enjoyed using Guesty to manage our properties. Even when we faced sudden landlord restrictions and had to shut down our business, our Customer Success Manager, Salome, showed incredible empathy and worked with his leadership team to support our transition. We truly appreciated the care and partnership! i wouldn’t recommend any other system!
Noor Ullah is the man! Made the entire onboarding really smooth. Very knowledgeable and sharp with questions.
Keir was really good in onboarding us, very knowledgeable and friendly throughout. We are happy to have made the move to Guesty!
Samantha was very thorough and new exactly what she was doing. She was very help full in guiding me as well as patient with me. I wished I could work with her for the duration of my relationship with Guesty!
The customer service support from my CSM is excellent.
Guesty has always listened to what we want to see from the product that will help us manage properties more effectively. We have also been brought into meetings with product managers and are included in pilot programs for new features. Our experience has been great customer service from our customer success contacts to company executives.
Richard was amazing. Had a great call with Richard, spent a large amount of time talking thorough how to improve our guest payout situation! Can't thank him enough
Noor Ullah is always very professional and courteous. He is always on time and answers all my questions. He is a pleasure to work with. I would not want to do this journey without him. I only hope he will be allowed to be an available resource even after onboarding!
We are currently in the onboarding process with Guesty, and so far, our experience has been very good. Everything is running, the platform offers great functionality, and the entire onboarding process has been well-structured and professional. Also big thanks to Usman Saeed, our Onboarding Specialist, who has been doing an very good job. He is very knowledgeable, responsive, patient, and always takes the time to explain everything clearly and answer our questions. His support has made the transition to Guesty enjoyable. Highly recommended! ART Apartments Tirol
Ottimo servizio,soluzioni per ogni necessità e soprattutto un sistema di lavoro molto intuitivo e veloce. Tutti i referenti di Guesty sono estremamente disponibili . Il prodotto è veramente completo sotto ogni punto di vista
Nicola Mathias is wonderful to work with! She is always available to answer our questions, address any issues, and find solutions to our concerns. She is incredibly resourceful, proactive, and reliable. We truly appreciate her dedication and the consistent support she provides. She is a pleasure to work with!
A big thank you to Arnaud for his outstanding service. He was available, patient and always gave sound advice. He took the time to fully understand our needs before suggesting solutions, and his explanations were clear from start to finish. Thanks to him, we were able to move forward quickly and with confidence. It's rare to get support that is this personal and this effective. Thank you again, Arnaud!
Salome was fantastic to work with and quickly resolved our account and billing questions. She made sure our plan update went smoothly and that our fee credits were processed right away. Truly appreciate her proactive and dedicated support!
The reps at this company have been amazing thus far. Really informative and helpful. I highly recommend. I am switching over from pricelabs and they have made this process so smooth.
Maryam was great! Patient and got us all going!
Guesty has been a great experience for us as Holiday managers. The implementation process was well supported and efficient. I would highly recommend Guesty for any holiday managers looking for an efficient modernand well intergrated management platform.
El onboarding con Javier fue muy claro y preciso. Respondió todas nuestras preguntas y nos explicó el funcionamiento del sistema de manera sencilla y detallada. Es una persona muy agradable, clara para explicar y siempre dispuesta a ayudar. Nos transmitió mucha tranquilidad y confianza para afrontar la migración y comenzar a trabajar con Guesty. ¡Excelente acompañamiento y atención!
Guesty's onboarding team has been stellar at providing support as we have transitioned onto their platform. There have been some bumps along the way getting all of the data imported properly and setting up all of the integrations. Luckily Gee and our onboarding team have been there to help us through the challenges.
Cambiamos nuestro PMS a Guesty y Javier fue nuestro coach durante el proceso de implementación. ¡Súper recomendable! Tiene mucha experiencia y sólidos conocimientos sobre la plataforma. Nos explicó todos los detalles con muchísima paciencia, claridad y profesionalismo. Sin duda, tambien fue muy importante para nosotros realizar la capacitacion en español, recomiendo su trabajo. ¡Muchas gracias, Javier!
Always very responsive and problem solving towards any questions or concerns i might've had
We had a very good experience during our Onboarding. Whenever we needed assistance, we received prompt help and attention. Communication was excellent, and we always felt supported.
Our experience with Guesty has been excellent, especially thanks to Javier's outstanding support throughout the entire process. He has been incredibly helpful, patient, and attentive to every single detail, taking the time to have multiple meetings with us and making sure all our questions and concerns were addressed. We truly appreciate his dedication, availability, and professionalism. The overall level of professionalism demonstrated by the company has been impressive, and Javier has played a key role in making our experience so positive.
Outstanding Onboarding Experience with Winnie at Guesty I recently completed the onboarding process for Guesty's Accounting Module, and I couldn't be more pleased with the experience, thanks to Winnie. Over the course of approximately four sessions, Winnie demonstrated exceptional professionalism, patience, and a thorough understanding of the platform. She took the time to answer my questions in detail, ensuring I understood not just how the system worked, but how to make the most of its capabilities for our business. One particularly valuable aspect was that our sessions were spread across a month-end reporting cycle. This gave us the opportunity to work with actual financial results and reporting, making the training far more practical and meaningful. What impressed me most was Winnie's commitment to getting things right. On the rare occasion she didn't have an immediate answer, she made a point of researching it and returning to our next session fully prepared with the information I needed. That level of follow-through speaks volumes about her dedication to customer success. Winnie made what could have been a complex onboarding process feel organized, productive, and enjoyable. A fantastic experience from start to finish. Winnie is a tremendous asset to the Guesty team, and I genuinely appreciate the time, expertise, and care she invested in our success. Highly recommended! Trevor Mar Azul Experiencias | Puerto Vallarta, Mexico
**Extremely helpful call with Richard** My call with Richard was incredibly helpful! I really appreciated his clear explanations and the time he took to answer my questions. Thank you, Richard, for your valuable support!
Amit is a very pleasant, polite person with a great deal of patience—and, most importantly, he is highly professional. He made sure to go through every stage with us, ensuring we understood exactly what needed to be done; each conversation began with a brief review of the steps we had previously completed. Amit always took the time to answer all our questions and showed us how we could improve our guest service and the operational efficiency of our hotel teams. There is no doubt that the service I received from Amit was crucial to my ability to successfully work with the new system.
ריצרד עזר לי מאוד. הוא עזר לי להיסגר איך צריך לעלות את הבניין החדש לפלטפורמות השונות מכל הבחינות. כל השאלות שלי נענו. תודה רבה.
I’ve had a wonderful experience with Guesty’s support team. They have been incredibly helpful, patient and professional throughout the process. No matter what issues or challenges I encountered, the team took the time to listen, understand my concerns and work through the problems with me until they were resolved. I truly appreciate their patience, prompt assistance and willingness to go the extra mile. Their professionalism and customer service have made a real difference, and I feel reassured knowing I can count on their support whenever I need help. Thank you to the entire Guesty support team for your excellent service. Highly recommended!
Guesty is just perfect : there are tons of features, the tool is really well laid out and constantly evolving, support is always super quick to respond whenever you need it, and you've always got a great account manager in your corner!
Guesty Experience The support we receive from our representative, Sharine, is always timely, informative, and incredibly helpful. Sharine consistently keeps us updated with valuable tips, insights, and recommendations to help us get the most out of Guesty and maximise its potential for our company. We truly appreciate Sharine’s ongoing support, proactive communication, and dedication to helping us make the best use of the platform.
We run a small hotel in Greece and have been very pleased with Guesty. The channel manager keeps our listings, rates and availability in sync across booking platforms, saving us a lot of manual work and preventing double bookings. The biggest plus for me was the price optimization, automated tasks and messaging automation. Saved replies and scheduled messages have cut our guest communication time significantly. There’s a learning curve at first, but once you get the hang of it, the UX/UI is very well done, and the software is packed with great features. I’d recommend Guesty to any small hotel or short-term rental operator.
Guesty have been a game changer for my STR business and I would highly recommend them
I had a really positive experience with the support I received from Fatima . She was extremely helpful, patient and professional throughout the whole process. Not only did she assist me with setting up and understanding the channel manager, but she also went above and beyond to make sure I was comfortable and had the help I needed. She was always there to answer my questions and offer guidance whenever I needed it. I really appreciated her time, kindness and willingness to help. Excellent service – highly recommend!
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