Monthly average ratings based on 50 reviews
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I needed to cancel my subscription and I messaged the team. They responded immediately and big shout out to Faruk who dealt with it for me! I do love Fyxer unfortunately my company could no longer pay for this, but as a service I would highly rate them.
Amazing customer service! As good as the product. It really is a game changer when it comes to sorting your emails and freeing up your time. When you do have a problem the AI Bot knows how much it can help you before it needs to pass you on to a human without asking for that service. Cant recommend the product enough
Super simply to install and use, support is excellent and it has focused my inbox time significantly. Billing issues are resolved quickly and the online chat function is responsive and very helpful whether AI answers or to a human.
Outstanding customer support. The team made everything that I needed to do effortless, guiding me over two days on the particular process. Truly outstanding customer service.....by humans ;-)
Several of the drafts send for replies were very poorly written. I tried this based on a my tax accountants advice - maybe fxyer works for him. He does not work for me. Can you end my 14 day free trial now?
Inbox became more messy, folders became disorganized, and drafts were randomly deleted.
I'm very happy with Fyxer’s customer support. The team was extremely helpful and accommodating of my request. I run a successful company and use Fyxer to organize my busy schedule and manage a high volume of email. The tool helps me organize and prioritize my communications, and the customer service exceeded my expectations. It reminded me of the attentive service companies used to provide. Fyxer is among the best, and excellent customer service is hard to find these days.
I have used Fyxer for my office job and every step of the way they have always been a great program. There are real people behind this program and they are always so very kind and helpful. Thank you for this awesome app, it really helps calm my busy when there was so much to sort through. Great work !
I used this for work emails (of which I could receive 100+ a day). Having them prescreened, organised and with draft replies made a huge positive impact to my time management.
Definitely a step above ad hoc email draft agents I've tried. I've been impressed by the quality of the drafted responses as well as the accuracy of the message sorting.
Customer service quickly responded to my calendar sync issue. Nice work, folks!
DO NOT TRUST - The company make it impossible for you to leave or opt out of. I joined on a very cheap trial, it wasn't as promised, SO I CANCELLED IT or so i thought. Now i have had over £2K taken out my bank account. Outrageous, do not touch.
Great company and very useful software. Makes our life much easier and great to see that the company continues to try to improve based on user feedback.
Absolute overstep. Had to get this for a work related thing. It wouldnt let me just view what the client sent me, had to make an account. Then it wanted me to create a whole organization. Then pay for a subscription. All of which I didnt want. Then I get an email talking about "we went through your inbox and..." EXCUSE ME??? Thats an egregious hell no from me. This is an invasive data collection app. I dont trust it for a second and neither should anyone else. Tired of this crap. Horrible overstep. Neither me nor my company will be using this.
The subscription is a bit expensive, when grouping mails it interferes with the pictures in mail. It's a bit expensive for what it is. Sorting mails can be done with rules which isn't hard to do. So value for money, I'd say it's right on the line. The responses are not always good. I got a mail saying that i'm in the top percentile of people sending their drafts, but generally I re-write the entire mail on the draft they created so that's a false positive. Signature is finicky, prevents my signature to appear on every draft. I'll most likely cancel my subscription
i like the way that you draft replies - saving me time however, I do not like you filing everything away without me seeing it first - I can't remember to check all the folders that you created
Outstanding! Fyxer has been awesome! I love that it sorts my email into folders, keeping my inbox clean and clear with only items that need my focus and attention. Sending marketing and notification emails to separate folders for me to read or delete later is great. The dashboard has been incredibly useful with reminders of things I need to follow up on, from emails I sent yesterday. A++
Love the way it compiles and saves to drafts, shame so much difficulty setting up the signature. Need to add more compelling response prompts and use the action flags more logically and tick teh tasks when completed
I want Fyxer to be able to unsubscribe me and I can't seem to see how to request that
Was really great and innovative. Still needs to get a bit better of being more organized and prioritizing the inbox correctly. Also, drafting in a little more organic way.
Jon responded very quickly and accurately. I particularly appreciated the smooth interaction: whenever I followed an instruction and shared the result, he responded promptly with another possible solution. In the end, the problem was resolved in no time. Jon is highly customer-focused and knowledgeable.
The tech support team at Fyxer is beyond great! They get back quickly, and they are as patient as they are knowledgeable. The software is great and the fact that they are always growing and adding features is really exciting, I am always looking to see what's next and could get through my day without Fyxer...
I love the technology - very good for my ADD brain. Also, customer service is TOP-NOTCH. Give it a try!
I dislike that it could not get contents from google sheets and pdf uploaded into it and was not able to get or read older emails with prices etc The same thing Claude could do. I have given this feedback to Fyxer earlier via zoom call but nothing happened
Some functionality was good, some just too intense. the cost put me off. there are better that cost less as I've found out.
How do I uninstall this to be connected to my outlook. Every email I get regardless of replying or not turns it into a draft and eliminates it from my inbox. Very frustrating.
Amazing product. I love the way it feels how it's forged in one piece and it charges fast so much so that when my wife saw it on our last flight, she made me get her one as well.
Really helpful. The service itself is a game-changer, and their customer service is excellent.
It really saves me time by sorting my email and pre-writing my responses.
overly managed, hard to keep track of where emails were filed.
Very quick response and excellent customer service. Faruk was extremely helpful, professional, and resolved our issue very quickly. Thank you, Faruk!
The representative was very prompt to respond to my question and he provided concise instructions. He was also very friendly. Great company!
It's a tool that really saves a lot of time and helps you organize your files. I'd recommend it to everyone.
It's a must to me, a daily driver & the most complete package that i've ever used. so efficient, well done
Great tool itself, but more importantly I've had EXCELLENT customer support as well! Win Win!
Be very wary of this company. They take money on your credit card without authorization. They sent me a discount voucher. When I clicked on it, it promptly ordered a year's subscription. Now they've gone silent once they have the money.
I thought the task would be... for me overwhelming... Say "Boomer" if you would like! I had all kinds of issues with reestablishing my connections, inbox and folder synchronization to name a few... Lacey and several others helped my with some major issues and helped me keep my cool as they walked me step by step through everything. I bet they are glad this ticket is closed! I now have everything working as advertised... Thanks Lacey and crew!!
It is shocking that a product so carelessly created would have the audacity to charge money for using it (👏) The main functions don't work properly. So many confusing things about how it works that I am certain this was vibe coded over a few weeks. Almost impossible to understand their website quickly. I couldn't even find my billing page and trial info (!?!!) The design of their product clearly is AI generated. The slop is so obvious these days. Startup owners think they can put sloppily made product ideas vibe-strategized, vibe-coded and vide-designed with AI and then fool customers with flashy marketing ads. Here is a tip - read some books on how great products are made.
Really useful; it reads the email thread and extracts the details. It does exactly what it promises, but I wish it offered more customisation options—like a personal assistant would - so it feels like better value for money.
It is helpful, but the pricing is higher given that people can get this reply from any other free AI agent.
Really disappointed on how aggressive the 'auto' sign up is. Appears it could be a beneficial tool; however, huge "turn-off" the way they appear to scam their way into 'helping' you. Disaapointed.
Une solution qui me fait vraiment gagner du temps et un service client qui réponds rapidement.
Title: Opaque billing model and unexpected additional charges We initially tested Fyxer as part of a seven-day free trial. After the trial ended, the account was automatically converted into a paid monthly subscription. We did not receive what we considered to be a sufficiently clear reminder or transparent notification before paid billing began. A particular concern was Fyxer’s same-domain functionality. According to Fyxer, this feature was enabled by default and allowed users with the same company email domain to be automatically grouped under the same organization. This resulted in additional paid seats being created even though those users had not been explicitly invited or knowingly approved by our management. For several billing periods, we were charged almost twice the normal monthly amount. We only received a detailed explanation and the relevant invoices after disputing the charges and following up repeatedly. Fyxer later explained that users may be billed as paid seats even where they do not actively use the software. On the positive side, customer support responded to our messages and eventually refunded the charges relating to the additional users. However, the remaining subscription fees were not refunded because Fyxer stated that they fell outside its internal refund-policy period, even though, to the best of our knowledge, the software was not actively used after the trial. After extensive correspondence, Fyxer confirmed that the users associated with the organization had been deleted, the payment details had been removed, the organization had been deleted, and the subscription had been cancelled. Fyxer also confirmed that no mechanism remained through which future charges could be made. Nevertheless, our overall experience remains negative. In our view, the automatic conversion of the trial, the default same-domain functionality, the resulting additional paid seats, and the related communication were not sufficiently transparent. Based on our experience, we cannot recommend Fyxer.
The actual worst Ai platform I have ever experienced. The 2 months I persisted with trying to get it to help me were the worst 2 months of my life. 1000's of useless, incorrect draft emails filling up my system. Folders created all over the place and important emails filed off in places I couldn't find them. I found myself across multiple of my businesses, apologising to customers and employees that I had not seen any of their emails as my Ai was ruining my life and hiding everything important I needed so I couldn't even find them on a search. NOW... I can't stop it billing me $300 a month despite deleting and cancelling everything. I am about to cancel my most crucial business credit card, just to stop them charging me, despite trying for months to get them to stop. No emails, no chat services, no amount of deleting my account presence will stop the billing and it is $300 a month, it is not a tiny amount. Fyxer, PLEASE, see this message and help me get you OUT of my life!!! I use Ai every day, but this is a nightmare and I am telling everyone I can to stay away from Fyxer!!
Fyxer has been a huge help with keeping my inbox clean and organized. It saves me several hours a week with the draft emails responses it composes.
I had trouble getting it to connect and with just a couple emails back and forth they had it all up and running again! Easy and I love that.
I absolutely LOVE Fyxer-it has transformed my inbox to be something I feel I can manage and allows me to not miss important messaged that come through. Before Fyxer vital emails were getting buried in the sea of data. Now, I can prioritize what needs attention now and navigate through easier.
Fyxer delivers on its core promise of email management, drafting email replies that sit in your “Draft mail” folder for review, editing, and sending. Like many AI features, it gets better the more you use it, drawing on more context from previous emails and gaining a better understanding of your writing style. Fyxer can also take meeting notes, either by inserting a bot into your online meeting or by being activated on your computer to record audio. It quickly prepares a meeting summary online and emails it to you (and other participants, depending on your settings). Fyxer also prepares a separate email to meeting participants with action points, which will be in your draft email box. The AI notetaker is very good at understanding audio, but other AI platforms, like Fireflies.ai and Read.ai, offer more powerful meeting tools, such as screencaptures and more comprehensive summaries. Fyxer is an expensive service. However, I have never encountered any “metered” elements that limit note-taking or email drafting. In addition, the premium charge funds excellent human customer service, including personalized online meetings to set up or improve your use of Fyxer. The bottom line is that if email management is your primary objective, Fyxer should receive your strong consideration. On the other hand, if an AI meeting notetaker is what you would value most, there are better and cheaper options. As for me, I have used the service for a full year and will be renewing for year #2.
This company saves me SO much time and they are quick to respond when you have a question. They are 1000% needed and appreciated in my daily business! :)
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