Two failed phones and no reply from customer service
I backed the F107 Pro on Kickstarter (16GB version). My first phone failed in less than a year and was replaced under warranty, but Fossibot sent me a 12GB unit instead of 16GB, which I accepted in exchange for a store voucher. That replacement died after only two months: it shut down while charging and won’t turn on at all, and I lost all my data. I contacted support by email on October 27 and October 31, then through the website chat on November 2: no reply so far. For a phone marketed as rugged, from a brand that promises after-sales support, this is very disappointing. I will update this review if Fossibot resolves my case.
Anthony Rs
Netherlands
October 9, 2026
Obwohl der Kauf über Amazon und der Versand aus Spanien erfolgt ist, landet die Telefonnummer in Chi
Vorab: Ich habe auf Amazon nicht der Weitergabe meiner Daten an den Verkäufer zugestimmt. Der Kauf erfolgte im September 2026 auf Amazon, als die Fossibot F3000 neu herauskam. Heute (09.10.2026) bekomme ich von Fossibot eine Nachricht per WhatsApp mit Vorwahl +86 aus China. Darin bittet man mich, eine positive Bewertung auf Amazon zu schreiben. Im Gegenzug sollte ich einen 40€ Amazon Gutschein bekommen. Screenshots habe ich sofort gemacht. Was sagt die DSGVO dazu? Der Versand erfolgte aus Spanien und die Powerstation wurde mit DPD "geliefert". Im Endeffekt wurde das Paket einfach neben der Haustür abgestellt, wo jeder sehen konnte, um welchen Artikel es sich handelt, da es auf der Verpackung angegeben ist. Übrigens wurden auf Amazon durch Bots sofort positive Bewertungen veröffentlicht, wobei ersichtlich war, dass zwischen Veröffentlichung des Produkts auf der IFA und dem Verkaufsstart auf Amazon noch keiner das Produkt hätte so lange nutzen können, um eine solche Renzension zu hinterlassen. Nach Meldung hat Amazon diese Renzesionen umgehend gelöscht.
MG
Germany
October 3, 2026
So far so good!
I have a Fossibot F1800 and I have been very pleased with it. It does everything it says it should. Plenty of power in a small enough package to carry from room to room when needed.
Chris Robbins
United States
September 27, 2026
Junk generator and no customer service help
This company is a joke, I bought one of their crappy generators. Did not hold up to the power it should can barely run my fan at proper speed. These people would do nothing about it stay away from this company to never buy anything from these guys. And they will absolutely do nothing about the problem.. I have two Eco flows have never had a problem with them I thought I'd try these guys the pricing seemed right but in this case you don't even get what you pay for.
Roger Wilson
United States
September 12, 2026
Have the Fossibot F1800 and it's really…
Have the Fossibot F1800 and it's really the perfect size, not to big and not too small. It's capable of powering a full size microwave, air fryer along with a coffee maker, obviously not all at the same time but pretty impressive for for its size and 1800 watt continuous rating. I have it paired with their 420 watt solar panel so it will charge up quicker than the 200 watt panel option for those times of emergency.
David Piper
United States
August 20, 2026
I am into week 2 now and still no…
I am into week 2 now and still no product. I asked to cancel and was told it would cost me 5% even though I haven’t got it. Terrible customer service. I was duped into believing this was being shipped from the UK but it’s china.
Jaime Turner
United Kingdom
August 14, 2026
I ordered mine after checking out other…
I ordered mine after checking out other well known brands, I got it within 2 weeks , I charged it up and testing it out today Im charging my Ebike battery with it and tonight i have a Music Jam session where ill use it to power my 10 watt amp . It works very well so far Im impressed with everything it has on it . I ordered the 1200 watt with Solar Panals .
Vernon Macdonald
Canada
August 11, 2026
The F2400 rocks!
I recently picked up the f2400 for power outages. The power station works great and is able to power any device I throw at it from my fridge to my toaster, lights, tv, microwave, phone chargers etc. I recommend it to anyone looking for an inexpensive yet quality backup power solution!
Jason
United States
July 22, 2026
Katastrophaler Garantie Support
F2400 Powerstation lief knapp 1 Jahr, nun Totalausfall. Garantieabwicklung ist katastrophal. Es erfolgt einfach keine Reaktion, ich warte seit fast 2 Wochen auf eine Rückmeldung vom Support. Das nächste Gerät wird definitiv ein Anbieter mit anständigen Service.
Christian
Germany
July 14, 2026
Very happy
Bought the 1200 and received it 3 days after ordering and i am very please with this unit, smaller then the Ecoflow Delta 3 but with the same power and as a ups it transfers flawlessly.
Burt Cot
Canada
July 14, 2026
UPDATE: from 1 to 3 stars: Package marked as delivered, but nothing was ever received
My original order was marked as delivered, but I never received it, which was very frustrating and led me to leave a negative review. After further investigation and communication, Fossibot arranged a replacement shipment. I have now received the product and am satisfied with it. Although the process took longer than I would have liked, Fossibot continued to follow up and ultimately resolved the issue. I appreciate their efforts and am therefore updating my review to reflect the positive final outcome.
Jonathan Ameys
Netherlands
June 28, 2026
Bestellungen schnell stornieren
Bestellungen schnell stornieren, sonst drohen hohe Gebühren, teilweise unvereinbar mit EU-Recht. Habe innerhalb 3 Stunden storniert, Fossibot hat trotzdem über Klarna Rechnung eingereicht. Mit viel Aufwand Klarna überzeugt. Unseriös, Kontakte über KI.
Gerhard Schlatter
Germany
June 25, 2026
I got the F2400 power station
I got the F2400 power station, which has great power and charging capabilities along with some good innovations. I don't love the fact that you have to open vents when actively using it, thus the loss of one star, but overall its a very solid power station for the money.
Dustin Abbott
Canada
June 22, 2026
Wij hebben 2 fossibot pro 3600 + 2 x de…
Wij hebben 2 fossibot pro 3600 + 2 x de uitbreidingsset van ieder 3600. Wij zijn echt super tevreden hierover. Iedere dag gebruiken we ze. De energierekening vliegt hierdoor omlaag. In de toekomst gaan wij ook nog 2 x de nieuwe 7200 kopen om een elektrische auto mee te laden.
Erwin F
Netherlands
June 17, 2026
Unterirdischer Kundenservice
Am Anfang war ich super happy, vom Design, Funktion und dem Preisleistungsverhältnis war ich überzeugt. Leider hatte ich mehrfache Ausfälle der Powerstation und das auch als Garantiefall im Juni 26 gemeldet. Der Kundenservice scheint unterste Kiste zu sein. Erst wurde behauptet die Bestellung würde nicht existieren, was ich natürlich mit der vorliegenden Rechnung ausmerzen konnte. Daraufhin wurde ich mehrfach aufgefordert dem Kundenservice verschiedene Informationen zukommen zu lassen. Dazu habe ich mehrfach Antworten versendet und jetzt ist es Mitte September. Die letzte E-Mail ging am 27.August raus, seither keine Rückmeldung!!! Ich bin maßlos enttäuscht. Das sollte bei so einem Hochpreisigem Produkt definitiv nicht der Fall sein! Ich erwarte nach wie vor eine Lösung für mich als Kunde. Deshalb verfasse ich nun auch diese Rezension, vielleicht wird Fossibot ja dann endlich tätig!
Tina Nwk
Germany
June 13, 2026
Horrible
Horrible! Ordered direct. Website states will ship in 3-5 days. 10 days later I am unable to get a delivery date. I have tried to get the order cancelled several different ways and they refused to acknowledge. I have disputed this with my bank and they are unable to make contact. Not sure this company exists. No phone number available for customer service. Emails go un answered. Except for a reply in Chinese stating they didn't receive my email. SCAM !
Barbara Ballard
United States
June 6, 2026
Super Preis-Leistungs Verhältnis
Lieferung war relativ schnell. Preis/Leistung passt perfekt. Da wir 2 WoMos haben sind wir flexibel und können unsere Fossibot dort einsetzen, wo wir sie gerade benötigen. Auch bei längeren Stromausfall haben wir sie zuhause schon verwendet.
Danja
Austria
May 30, 2026
Pretty easy to use and all that
I thought the site was simple to use. Nothing really complicated or anything like that, so getting through it was easy enough. 0 Reply
Michael-temple
May 28, 2026
Esperienza negativa con FOSSiBOT F2400…
Esperienza negativa con FOSSiBOT F2400 e con l’assistenza clienti. La mia power station F2400, dichiarata da 2048 Wh, con un carico di circa 1000 W si è spenta dopo soli 48 minuti. Ho inviato all’assistenza foto, video e test dettagliati, ma non ho ricevuto una soluzione concreta. Mi è stato detto che il prodotto è fuori garanzia e che eventuali spedizione, ispezione, riparazione e ricambi sarebbero a mio carico, senza un preventivo chiaro. Dopo l’ultima email l’assistenza non mi ha più fornito risposte utili. Per un prodotto di questo costo mi aspettavo maggiore affidabilità e soprattutto un supporto post-vendita più serio. Al momento non posso consigliare questo marchio. AGGIORNAMENTO – 4 novembre 2026 Dopo diversi contatti e solleciti, FOSSiBOT ha finalmente trovato una soluzione, sostituendo la mia F2400 difettosa con il nuovo modello aggiornato, dietro un contributo di 250 €. Nonostante le difficoltà comunicative e i ritardi nella gestione del reso, l’azienda ha rispettato gli accordi e ho ricevuto la nuova power station, che dalle prime prove sembra funzionare correttamente. Apprezzo la soluzione raggiunta, anche se ritengo che l’assistenza clienti e la comunicazione debbano essere migliorate.
Vincenzo Covelli
Italy
May 23, 2026
So far I been very Happy with this…
So far I been very Happy with this Company. I bought 2 generators and a Fast DC to DC charger.. I trust this company with my family and so far it has not let me down.
Mario De La Mora
United States
May 22, 2026
No problems
I am very satisfied with the shipping, product quality, and contact with the seller. Everything was great.
Mark
Germany
May 17, 2026
I tried this out with my solar panels...
I tried this out with my solar panels last weekend, it worked well when the sun was strong. Charging stayed steady in full sun, though of course it slowed down as soon as the clouds rolled in, which was kind of frustrating but not exactly surprising. My main gripe is the cable length. Like, why make it so short? It just makes setup more annoying than it needs to be. Overall I’m happy with it, but the cable definitely could be better 0 Reply
james.Willis
May 15, 2026
My F1200 Power Station replacement.
My F1200 Power Station went faulty after 13 months. Fortunately it was guaranteed for 2 years. I called customer services about 2 weeks ago and they supplied a suitable box to ship my station back to them for inspection. They eventually received my F1200 and informed me they would supply a new one. Everything took a bit longer than I expected but in the end the customer service was very good. They honoured the two year warranty which is very important to me and I would be happy to purchase from them again. Thanks.....
Owen
United Kingdom
May 15, 2026
Poor packaging, not impressed
I ordered from Fossibot and wasn’t happy with how it arrived. I still had the order email and receipt handy, so I double-checked everything, but the issue was really the packaging. The box was dented, there was barely any padding inside, and it looked like the items had been knocked around during shipping. For something being shipped that far, I expected a lot better. 0 Reply
TerryPatterson_85
May 3, 2026
Wollte eigentlich eine Bestellung…
Wollte eigentlich eine Bestellung stornieren . Keine Antwort oder sonstiges. Ich werde ganz vom Kauf zurück treten . Wehe es ist was während der garantiezeit.ndas will ich mir nicht ausdenken
Camperheld
Germany
April 30, 2026
Delivery Was Unreliable
I ordered from Fossibot, and to be fair, the product itself was fine when it finally arrived. No major complaints about the item, but the delivery process was frustrating. The tracking information stayed the same for days, which made it hard to know what was actually going on. The package also arrived later than the delivery estimate I saw at checkout, and I had to contact support more than once just to get a clear update. Overall, I would not say it was a terrible experience, but it definitely was not smooth either. If you need your order by a specific date or care about reliable shipping, I would be a bit cautious before ordering from them. 0 Reply
lillie.Shipman
April 26, 2026
shipping was Super slow
the shipping took way longer than I expected. I was frustrated waiting around for it, so yeah, not Really happy with the experience. 0 Reply
James_doty86
April 25, 2026
Not really what was advertised
I bought this thinking it was going to be a lot nicer based on the product page, but once it showed up, a few things just didn’t line up with the description. At first I was like, okay, maybe I missed something, but nope, the specs were definitely off. And honestly? Frustrating. If the listing had been more accurate, I probably would’ve passed on it. 0 Reply
JIMENEZ
April 25, 2026
Hard to get around the website
I remember trying to use fossibot.com and feeling frustrated with it. From what I recall, the pages felt cluttered, and I kept having to click around more than I expected just to find basic details. A few sections also seemed to load slowly for me, which made the whole thing feel more annoying. The menus didn’t really stick in my mind as being clear, and I remember the checkout process feeling a bit awkward too. The products might be perfectly fine, but based on my experience with the site, it made me hesitate to place an order. It feels like the website could use some real cleanup. 0 Reply
Charles_rangnow84
April 22, 2026
Return went through, just took a little time
I sent the item back and did get my refund, so it worked out in the end. It took about a week to show up, which felt a bit longer than I expected, but nothing too serious 0 Reply
willie.Metcalfe
April 17, 2026
I basically got scammed
I basically got scammed by this company. They were supposed to deliver a F7200 with battery and solar panel. Instead I got a fake item and lost a claim via paypal because I wouldn't send the fake item back on my own cost (ca. 250 euros). It's a Chinese producer so you can say goodbye to any money you have sent their way.
danielowits
Germany
April 4, 2026
Reliable power, especially after a few weeks of use
I’ve been using this for a few weeks now, mostly to run my mini fridge and a couple of tools when I’m working in the garage. From the first day, the power output has stayed steady and I haven’t noticed it jumping around much. The only thing I picked up on after running it under heavier load for a while is that the fan does get a bit loud. Not a dealbreaker for me, though. Overall, it’s handled what I needed it to do. 0 Reply
james1978
March 15, 2026
Not exactly what I’d call portable
I bought this because it was supposed to be easy to take around, but it feels like someone was being a little generous with the word “portable.” Just getting it from the car to the house is already more effort than I expected. The handles are there, sure, but they don’t really solve the problem, and it takes up way too much space when packing for a trip. It might work fine otherwise, but if portability is the main selling point, I don’t think it really delivers. 0 Reply
JosephModi
March 2, 2026
I ordered the F3600 for delivery to…
I ordered the F3600 for delivery to Poland on March 3, but as of today, March 21, I still have not received my order. I have already sent two emails, but support has not responded. This situation looks very suspicious and is beginning to seem like a scam.
Kristina
Vietnam
March 2, 2026
FOSSiBOT F7200 Flagship: Critical Software Defect (v0.0) and Ignored Support
I purchased the FOSSiBOT F7200 (7.2kW flagship) from an official distributor on Jan 14. While the hardware seems solid, the software and support are a total disaster for a device of this class. The Problem: Since activation, the inverter firmware shows as H_AC v0.0. This ID error prevents the station from sending ANY safety notifications or logs to the BrightEMS app. For a high-power 7.2kW device, NOT having safety alerts is a critical risk. The Support: I have been contacting FOSSiBOT support since Feb 12 (S/N: F7200P250925EU066). I provided video evidence, invoices, and logs. They read my messages on WhatsApp but provide ZERO technical feedback or ETA for a fix. Even after the Chinese New Year holidays, they continue to ignore a formal complaint regarding a factory software defect. Conclusion: Do not buy the F7200 if you expect a working "Smart" ecosystem or reliable support. Dealing with a "v0.0" firmware on a flagship device for over a month with no solution is unacceptable. I am still waiting for a manual OTA firmware push to fix my device.
Кonstantin Tsvilikhowskij
Ukraine
February 25, 2026
Keine Reaktion von Fossibot auf umgehende Stornierung
Habe über Amazon Market Place bei fossibot bestellt - bekomme überhaupt keine Reaktion auf die Stornierung - Ware ist noch nicht versandt laut Meldung bei Amazon - aber Kreditkarte schon belastet- Fossibot reagiert überhaupt nicht auf umgehende Stornierung Obwohl Amazon den Händler schon 2x wegen Stornierung kontaktiert hat - Amazon ist top aber Händler flopt Nachdem ich penetrant mehrmals schrieb - jetzt kam ohne Kommentar die Bestätigung der Stornierung - vielen Dank - fossibot
Fürst
Germany
February 18, 2026
I purchased one of the most expensive…
I purchased one of the most expensive military smart phones. Like a week maybe a day or two over that im on the porch sitting in chair phone on my leg. I stood up and phone fell to the ground. Front and back camera glass & front screen are broken. Im now going on months trying to get a refund or resolve for this issue. This phone is supposed to be drop proof water proof and for it to take a what 2 to 3 ft drop and brake is a really sad thing especially since its a rugged smart phone. Now taking this long I just want a amazon gift card refund and they say send phone back. Well sorry but being its taken this long to well still trying to get a return slip I dont trust they will refund the money. This has cost me so much and here is the start of the reviews. They are playing games and not just simply refunding the money. After the gift card is issued I have no problem sending phone back its packed up ready to ship. So if your going to think about purchasing something through this company just know get ready to throw your money away cause they dont take care of customers. Not one bit. After this review my uncle Paul who owns a oil company here in pinellas will be putting up a review also. I have been vary patient with this company at no resolve. Next stop will be BBB. The incident date isn't exact but its close.
Parker
United States
February 18, 2026
This company is a scam and will be…
This company is a scam and will be bankrupt soon! I bought fossibot F2400B about 18 months ago for €1200 and now it is a piece of junk with ac port non functional. Customer support is useless! They don't honour the warranty! I tried emails and WhatsApp but no resolution so far after 8 days. Don't waste your money on their products. Never again for me.
Amir Seif
United Kingdom
February 14, 2026
Bad timing and not worth the price
This just didn’t feel worth the money. For what I paid, I was expecting better quality and way better support. To make it worse, the issues showed up at the worst possible time, which made the whole experience even more frustrating. I really don’t feel like I got a good deal here 0 Reply
Andrea_houser04
January 21, 2026
Solarfalltpanel bestellt keine Infos
Solarfalltpanel bestellt, natürlich sofort bezahlt. Warte jetzt 2 Tag auf eine Versandbestätigung. Mails, Facebook Messenger werden Ignoriert. Eine Info würde doch reichen.... Update: Solarfalltpanel wurde ohne weitere Infos heute zugestellt.
Uwe Meyer
Germany
January 17, 2026
Ich habe am 17.01.2026 auf der Website…
Ich habe am 17.01.2026 auf der Website fossibot.de eine Ladestation F2400 bestellt und den vollen Kaufpreis bezahlt. Mein Name ist Amura Savytska, meine Bestellnummer lautet FOSSiBOT-4013-DE. Bis heute habe ich weder die Ware noch klare Informationen über ihren Verbleib oder die Lieferung erhalten. Nachdem die Lieferfristen überschritten wurden, habe ich mich wiederholt an den Kundendienst des Shops gewandt. Zunächst teilte man mir mit, ich solle abwarten, da eine interne Untersuchung durchgeführt werde. Ich habe Geduld gezeigt und die angegebene Zeit abgewartet. Doch danach wiederholte sich die Situation nur: Jedes Mal erhielt ich dieselben Antworten mit der Bitte, noch 1–3 Tage zu warten. Es wurden keinerlei konkrete Ergebnisse, Bestätigungen oder Lösungen vorgelegt. Darüber hinaus blieben meine Anfragen zeitweise unbeantwortet, was wie eine bewusste Ignorierung des Kunden wirkt. Es entsteht der Eindruck, dass das Unternehmen den Prozess absichtlich hinauszögert und seinen Verpflichtungen gegenüber dem Käufer nicht nachkommt. Ich habe alle meine Pflichten als Kundin erfüllt – die Zahlung vollständig geleistet –, doch der Verkäufer hat seinen Teil des Kaufvertrags nicht erfüllt. Ich weise darauf hin, dass der Verkäufer gemäß den allgemeinen Grundsätzen des Verbraucherschutzes in der Europäischen Union verpflichtet ist, entweder die bezahlte Ware innerhalb einer angemessenen Frist zu liefern oder den Kaufpreis zurückzuerstatten, falls die Bestellung nicht ausgeführt werden kann. Bislang wurde keine dieser Optionen erfüllt. Ich betrachte diese Situation als Verletzung meiner Verbraucherrechte und behalte mir das Recht vor, mich an die Bank zu wenden, um ein Rückbuchungsverfahren einzuleiten, sowie an die zuständigen Verbraucherschutzbehörden. Ich bin sehr enttäuscht vom Service und der Kommunikation seitens fossibot.de. Bis heute werde ich praktisch ignoriert, und das Problem bleibt ungelöst. Ich hoffe, dass das Unternehmen nach der Veröffentlichung dieser Bewertung endlich auf meine Situation aufmerksam wird und sie umgehend löst – entweder durch die Lieferung der Ware oder durch eine vollständige Rückerstattung des Kaufpreises.
Amura Savytska
Germany
January 16, 2026
I picked up the Fossibot mostly to have...
I picked up the Fossibot mostly to have as a backup power option, the noise level surprised me a bit. Is it totally silent?? No. But is it annoying?? Not really. You can hear the fan when it kicks on, especially if there’s a heavier load, but for regular use it’s easy to ignore. I’m giving it 4 stars because I do wish it was just a little quieter, but overall it’s been solid. 0 Reply
Marcia-doherty
January 15, 2026
Their phones are good
Their phones are good, and their customer service is terrible. Not zero, root minus one.
Telo Lg
Austria
January 14, 2026
I purchased the F110 pro phone and…
I purchased the F110 pro phone and while I admit I should have checked out the frequency bands supported for my network (T-Mobile), I also admit I did not check because it was advertised as working with the major carriers. I take full responsibility for that. I will say the phone itself is the most amazing phone I've ever had the privilege of holding and using and being able to call my own. It is ALMOST compatible as it is missing the two most important bands utilized by T-Mobile, the extended service bands b41 and n71 that are also used for building penetration. That means if you live in an urban, heavily populated, or otherwise dense area, chances are great this phone will work just fine. It works just fine when I head 2 miles into town and just fine at work. Thanks to my mishap, I'm stuck using cross device services tethering mainly because I still like it more. The rear speaker sounds amazing. The camera is unbeatable. It does work underwater. The screen isn't phased in the slightest by raindrops or melting snow. The fact it is a mediatek makes it all the better. The screen is huge and crystal clear. I just wish it had those two bands, otherwise it would be 100% compatible.
Mitchel Cox
United States
January 7, 2026
Este es el segundo teléfonoFOSSiBOTque…
Este es el segundo teléfonoFOSSiBOTque compro; el anterior fue elF106, y ahora he cambiado alF109. Ambos funcionan muy bien y son muy resistentes. Además, si envías un mensaje a su página deFacebook, normalmente responden en menos de 24 horas. Estoy muy satisfecho.
Denver Morrison
Spain
December 27, 2025
Honestly charges faster than I expected
I was surprised by how quickly it charges. It does get a little warm sometimes, but nothing too concerning in my experience 0 Reply
robert1997
December 14, 2025
I emailed fossibot.com a few times and...
I emailed fossibot.com a few times and, i barely got anything useful back for days. It kind of felt like nobody was even checking the messages, which was just really frustrating. I mean, I only needed some simple help, you know? But the whole thing ended up being annoying enough that I probably wouldn’t order from them again. 0 Reply
UrsulaMohn_58
December 11, 2025
I ran into an issue with my unit...
I ran into an issue with my unit and figured I’d try reaching out to warranty support. It wasn’t an instant fix or anything, it took a few days of back and forth to get everything sorted, but they were helpful and eventually sent over what I needed to fix it. The timing could’ve been a little better, but they did what they were supposed to do, so I’d say it was a fair experience overall. 0 Reply
PAINE
December 9, 2025
Battery capacity seems accurate
I bought a power station from fossibot.com and the battery capacity seems close to what they claim, it’s not exactly perfect or anything but in real use it’s been good enough for what I need and I haven’t had any major complaints so far. 0 Reply
hello_beverly153
December 8, 2025
Tracking Never Moved
Placed my order and the tracking just sat there. No updates. For weeks. I reached out to support, but didn’t really get any clear help. Frustrating. 0 Reply
RobertEdwards_55
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