Best customer service i have ever had…
Best customer service i have ever had they accpeted refund request within minutes
bilal ashraf
Pakistan
Showing 50 of 50 reviews
Since day one
Since day one, fax plus has been amazing. I’ve had no issues receiving or sending faxes. No billing issues or anything. All of the faxes that are sent and that is received are in clear copies. The timeframe that it takes to send each fax is incredible. Quick fast and simple. All problems and issues were solved and customer service deserves a bonus. They never get out of character no matter how upset I was or seem to be they stay professional and I love it. Customer service everything and fax plus has that !!! Thank you, fax plus for making in & out lab solutions LLC faxing process easy & simple.
null null
United States
Everything has been great
Everything has been great, no issues at all.
Derek Santamassino
United States
Absolutely useless customer service
Absolutely useless customer service. Google was clear that the app developer must initiate the refund . I sent the screenshot to google. Alohi isn't a good company despite how the app works.when it works. No solution. Useless customer service
Stacey
United States
Wonderful experience
Wonderful experience, very help, and friendly service and support
Alomgir
Bangladesh
Excellent Service-Quick Response from…
Excellent Service-Quick Response from help team when I had an important inquiry
Stephen Ladowsky
Canada
Ease of Use + Customer Servise
The program is easy to use and customer service is quick and effective.
Margo
United States
Helpful & quick to respond to…
Helpful & quick to respond to questions. App is easy to use, stream-lined, felt secure & safe.
SG
United States
Alohi is amazing and I would use again
Dulcinea
United States
For anyone comparing fax services, my experience should help the decision.
For many senior citizens and those who have only occasional need for faxing, one of the more frustrating facets of faxing with a web-based services is remembering the steps and clicks needed to open the service, create the fax, probably add a recipient to the contacts, etc. AI engines today can make that a simple breeze: write the cover sheet, turn the process over to the selected AI assistant, and done. Fax.Plus took the initiative and created the connector for Claude.ai, which is my go-to. When at first the connection could not be completed, a simple email to their support page, and within hours (maybe as many as 36) a response was received, admitting a tuning was needed on their end, and presto, it was fixed. I'll be sending more faxes now that it is so easy and integrated into my home office routine. Thanks Fax.Plus!
Consumer
United States
Good service but unfortunately my fax…
Good service but unfortunately my fax was no able to be delivered in colour to the saaq
Paul Annan
Canada
This company has GREAT app to manage…
This company has GREAT app to manage FAX without worries. I have been a subscriber for over 4 years. The pricing is reasonable but importantly, their customer service is exemplary!!
Sam Doshi
United States
Clear guidance, great support
Initially I had some questions about their subscription options and they replied to me with clear, step by step guidance, quickly and professionally. Highly recommend them.
Gene
United States
The best Fax-App I have ever experienced!
I've been using Fax.Plus for almost a year now and I'm really happy with it. The app is super easy to use and totally reliable. I use it for legal paperwork here in Germany, and it’s a huge help for meeting deadlines since I can just upload and send PDFs to any fax number without needing a printer. I always get a confirmation receipt once it goes through, which is great. It's an excellent service, and I’d definitely recommend it if you're looking to ditch your old fax machine. Plus, you can use it on your phone, so it's really flexible.
Farhan Warraich
Germany
Dieses Unternehmen betrügt die Kunden.
Ich kann mich den anderen Bewertungen nur anschließen. Strafanzeige folgt. Dieses Unternehmen betrügt die Kunden. Ich habe Business Plan ausgewählt weil ich 918 Seiten einmalig zu senden habe. Ich wurde zu Paypal weitergeleitet und habe dort auf bezahlten gedrückt. Plötzlich stand rechts unten "Es ist ein Fehler aufgetreten" und mir wurde 164 EUR für ein anderes Paket abgebucht.
Kevin
SK
Customer service experience was prompt
Customer service experience was prompt. No issues; my request was handled smoothly.
Tommy
Australia
Don't use this software - deceptive and dishonest company
Don't use this software. The company was misleading in advertising free usage and a trial and charged a one year membership despite only needing to trial the software. When I called to address the issue, they said because I had trialed it already (once), they wouldn't issue a refund. They deal in deceptive practices, are dishonest and unhelpful when trying to resolve disputes.
TraceyI
United States
Fax.Plus was great when I enrolled
Fax.Plus was great when I enrolled in 2020. Then, it did not work (for whatever reason). This year, I could not login and it took a lot of efforts to reset my password. Out of a few customer support representatives who helped me, one was great and resolved the issue. Fax.Plus is safe and secure tool for online faxing. I have read that it works well on the phone, although I used it only from my computer.
rs
United States
I contacted Fax.Plus support to get…
I contacted Fax.Plus support to get access to the Enterprise plan so I could test the new webhooks for my API integration. They responded very quickly, and everything was set up exactly as I needed. Communication was clear and easy to follow throughout. Excellent support experience, and I’d gladly recommend it.
Oleh
Ukraine
Fax plus is my first choice for secure e-faxing
Fax plus is easy to use, flexible plans, and HIPAA compliant. Great customer service.
Cynthia Jones
United States
HAVE NO INTENTIONS ON RENEWING ANOTHER…
HAVE NO INTENTIONS ON RENEWING ANOTHER YEAR AND WAS CHARGED, WENT TO CANCEL AND STATES WILL BE NEXT BILLING CYCLE- 84 BUCKS IS WAY TO EXPENSIVE - CANCEL MY FAX AS OF TODAY!
customer
United States
I subscribed to their monthly…
I subscribed to their monthly membership and the second I confirmed with my card information, they sent an email they changed my plan to an annual one. They then block you from going from annual to monthly again. And obviously, after cancelling my subscription, they don't even offer the option to be reimbursed, they just assume you want to use 1 year of their service, when you just wanted to send 1 simple fax (and get the answer). They literally fail at every single step of human decency.
Julian Honma
France
Super quick support.
Brian Clause
United States
The service works amazingly well
The service works amazingly well, and when I had an issue regarding billing and payment, it was resolved immediately and very satisfactorily.
Wayne Dunn
Canada
a fraudulent app
This is a fraudulent operation on the App Store. I was searching online for a fax app and came across "Fax.app," which directed me to the app itself. I downloaded it, and without any further prompt or confirmation, I was immediately signed up for an annual subscription. When I contacted the App Store to complain, I was told that it could not be cancelled and that no refunds would be issued. Now, I am unable to use this app for my professional requirements, and I have ended up paying €99 for this scam.
Hans Wahler
Greece
Amazing customer service
Amazing customer service! I lost access to my email and was unable to recover it. That caused a lot of issues with my accounts that were linked to it. They made the process easy and secure to verify my identity and recover my account and assign a new email. Thanks again Alex!
Robert D
United States
Reliable and effective service
Reliable and effective service. Good pricing and customer service support if needed.
Jose Alvarez
Colombia
Alex was very helpful in explaining why…
Alex was very helpful in explaining why I can't do color faxes. Then he helped me change my plan to monthly so that I don't need to pay the whole year. Very considerate and kind customer service!
sisdsigns
United States
Quick response
Quick response, and competent answers. I was able to configure Fax.Plus service to my needs using only provided API and a bit of clarification from the support team. Thanks!
Integration Software Engineer
Germany
I’ve used many fax services in the…
I’ve used many fax services in the past. Decided to give Fax.Plus a try. Their enrollment process was simple, the price was competitive for the value and benefits compared to other providers. The reliability and ease of use was impressive. Their customer service was quick and responsive.
Mel
United States
Great experience using Fax.Plus
Great experience using Fax.Plus! Sending and receiving faxes is very fast, smooth, and hassle-free. The user interface is clean and super easy to navigate. Highly recommended!
A AliX
SA
I purchased prepaid fax credits from…faxplus
I am very disappointed with my experience with Fax.Plus. I purchased prepaid fax credits about one week ago and still have 46 pages remaining. I requested a refund for the unused balance, but my refund request was refused. Another major concern is the way the fax pages are counted. I was not clearly informed at the time of purchase that the service uses 60-second increments for fax transmission/billing. I only became aware of this afterward. In my opinion, this is important information that should be clearly disclosed BEFORE customers purchase prepaid credits. I feel that the pricing and 60-second counting system were not transparent enough, and combined with the refusal to refund my unused credits, the experience feels misleading to me. At this point, it feels like a scam from a customer's perspective. I am posting this review so other customers know to carefully check how the 60-second billing/counting works and the refund policy BEFORE purchasing prepaid credits.
Hoang Ong
Canada
I've signed up for fax.plus service and…
I've signed up for fax.plus service and cancelled it as soon as I tried it, after realizing how challenging it is to use for medical clinic. Doesn't make sense to use this type of fax service. I'll stick with just regular fax. Received an email from support provide support to explain about the service and do demo call for my staff. Only available time to do this was between 5:30 am to 7:30 am.
Brian C
United States
basic plan redirects to premium
They wanted to verify my phone and I never received a code then on the subscription page I repeatedly clicked basic and was only redirected to the $167 a year option.. All to send one simple fax.
martin
CR
So far the transition from our current…
So far the transition from our current physical fax machine and hardwired landline in our home to a cloud based system has been extremely easy. The convenience of having instant access to received and sent faxes and ability to do the on the fly from within our hand is truly a huge benefit we never had before. At the initial setup we didn’t realize we could specify or request a specific area code. So in the beginning, we set it up with an area code that was outside our local one. After realizing this, I engaged customer service to see if I a local area code was available and if I could switch. The customer service rep was extremely responsive thru multiple email exchanges and helped me to change to a local area code easily, quickly and seamlessly without losing any of my fax history. We are looking forward to using this service which will now go with us wherever we go and we no longer need to worry about lugging around a fax machine or making sure we have a compatible analog landline for the fax.
Ricky
United States
No longer free
No longer free, it now requires credits.
Karl Feldman
United States
Great Customer Service
I sent one email and everything was settled to my total and complete satisfaction. Thank you for the great customer service.
Time Chaser
United States
Fax took just minutes to set up and…
Fax took just minutes to set up and received my first faxes in 10 minutes. Can log on and receive and send from any computer. Very convenient!
RRA
United States
Good on-line FAX service with a free…
Good on-line FAX service with a free trial. Their Customer Service was prompt and helpful when we needed to cancel our subscription.
Greg Cotton
United States
Free doesn't mean money/credit card.
Free doesn't mean money/credit card.
J B
United States
Betrug
Echt Schade, bei einer Testversion wird direkt ein Betrag von 83,99€ abgebucht, da man anscheinend ein Abo abgeschlossen hat. Ich habe es für einen Fax getestet und direkt danach gekündigt innerhalb 30 Minuten und habe jetzt für den Fax 83,99€ bezahlt. Vielen Dank für nichts.
Esma Öz
Germany
With Respect to fax.plus
With Respect to fax.plus Fax.plus is very good-Responsible ,helpful and important. Thanks for You Ladies and Jentlemen -Empliyees from Fax.plus!
Nina Atanasova
BG
Rep took the time to resolve issue
The rep was able to find out the cause of me not receiving the email reset.
AA
United States
BEWARE: $8.99 monthly turned into $167.99 annual
I selected the Fax.Plus Basic Monthly plan for $8.99. Just 11 minutes later, my account was changed to Premium Annual and I was charged $167.99. I never saw a checkout page clearly showing that I was agreeing to a new $167.99 annual charge. If I had been clearly shown that price, I would not have proceeded and would have used another service. I sent one 15-page fax believing I was using the Basic Monthly plan I had selected. Fax.Plus support later confirmed in writing that I initially selected Basic Monthly and that my account was subsequently changed to Premium Annual. They described how an upgrade normally works, but did not provide transaction-specific evidence showing how or why my account changed or that I had knowingly approved the $167.99 annual charge. They nevertheless refused to reverse the charge because I had already sent the fax. Afterward, while researching the company, I found other reviews describing similar experiences where customers intended to buy a monthly plan but later found a much more expensive annual subscription. UPDATE: I recovered the full $167.99. I first disputed the charge through PayPal, but PayPal denied the dispute. I then disputed the card-funded charge directly with my credit card issuer. I was careful to explain that this was not card fraud and that I recognized Fax.Plus. My dispute was that I had knowingly selected the $8.99 Basic Monthly plan, but had not knowingly authorized the separate $167.99 Premium Annual charge. I submitted screenshots showing: - Fax.Plus support confirming that I initially selected Basic Monthly. - Their timeline showing that my account was later changed to Premium Annual. - My account showing the Premium Annual subscription. - My cancellation explanation stating that I intended to purchase the $8.99 monthly plan. - Confirmation that I canceled the subscription. My credit card issuer investigated the dispute and ultimately closed it in my favor, with the full $167.99 credit made permanent. If this happens to you: save screenshots and support emails, cancel the subscription and automatic payments, and dispute the charge with your credit card issuer if the merchant or PayPal will not resolve it. My strongest evidence was Fax.Plus’s own confirmation that I had originally selected the $8.99 monthly plan.
LL
United States
Useless
Useless, faxes and shows its successful since I need it for tax purposes, only for me to check later and to see they compressed the image to the point where it was unreadable. What's the point of the fax if it doesn't even work.
Andrew Vu
United States
I have had a most excellent experience…
I have had a most excellent experience with fax.plus. it was super easy to use and faxes were sent quickly. The verification of delivery was prompt. My only suggestion is to incorporate a per page fax cost for those individuals who may only send a fax a couple times per year. Literally the ONLY reason I stopped using fax.plus is because i am just a private user in this super lite usage category and dont really even need to maintain a fax number.
Michael Ermshar
United States
This is a scam company
This is a scam company. They insist on a no-refund policy for any of their charges, even if duplicate or accidental, and resend communications so you give up reclaiming your funds. This is how they make money. I reached out twice and received the same email from a supposed agent named 'Laura'.
m. shaw
Romania
Feels like bait and switch
Feels like bait and switch. They don't allow you to register a VOIP number??? But then I'm already registered (I guess?) with my main number, but then can't get any credits, unless I subscirbe to a monthly plan. Just a hassle, avoid. Monthly plans, also very expensive, stick with a pay as you go.
Rory
United States
I have not used this app
I have not used this app. I inquired on what the cost was to use this app. I did get a quick and courteous response. How ever to use this app on a continuous basis [in my opinion] is very expensive and not conducive to my needs
Judy M
United States
Love the service
Love the service. Great work.
GH
Switzerland