November 5, 2026

Die volle Punktzahl

English below.. Abgesehen davon, dass ich von meinem Fahrrad ehrlich begeistert bin (Engine Pro 2.0), hat sich auch der deutschsprachige Service des Herstellers als kompetent und freundlich erwiesen: Die Antworten kamen innerhalb weniger Stunden und mir wurden alle Fragen umfassend beantwortet. Kurz: Ein sehr gelungenes Komplettpaket. Aside from the fact that I am genuinely thrilled with my bike (Engine Pro 2.0), the manufacturer’s German-language customer service has also proven to be both competent and friendly: responses arrived within just a few hours, and all my questions were answered comprehensively. In short: a very well-rounded package.

October 28, 2026

ATENCION AL CLIENTE

Compré dos bicicletas O20 BOOST. Una de ellas llegó muy rápido, la otra tardó más pues no había en stock el color solicitado. Con la primera tuve un problema, una de las arandelas de seguridad que sujetan la rueda delantera a la horquilla llegó deformada, no se podía utilizar por lo que no pude finalizar el montaje. Lo puse en conocimiento de atención al cliente (me pidieron fotos) pero para no esperar y poder acabar compré una en una tienda cercana.Por lo demás las bicicletas funcionan muy bien y desde luego el botón BOOST es una auténtica maravilla, te ayuda muchísimo en las subidas y al salir en los semáforos. He de decir que solicité a ENGWE la posibilidad de sustituir alguno de los obsequios que venían con la oferta de las bicis por otros más de mi agrado de un valor similar y no me pusieron ningún problema. Para mi es muy importante que al adquirir un producto (sea el que sea) haya un respaldo detrás que te atienda correctamente para solucionar un problema o atender cualquier tipo de necesidad y por eso le doy cinco estrellas a ENGWE, han contestado muy rápido a todos mis correos y la atención recibida en ellos ha sido francamente buena. Espero que en el futuro ahora que ya soy cliente siga siendo igual. Gracias ENGWE.

October 23, 2026

L’équipe web d’Engwe super réactive et…

L’équipe web d’Engwe super réactive et aimable pour résoudre mon problème technique sur le M1 - envoi des pièces nécessaires en garantie et explications claire par l’équipe de Bordeaux : deux teams au top !

October 16, 2026

I purchased the pre sale ENGWE O20…

I purchased the pre sale ENGWE O20 Boost early September as a birthday gift for someone special, Included were 100euro discount, extra 1 year warranty, Rear Rack, Bike Tracker, and a Suspension Seatpost and bike lock to follow at the end of October, an absolutely fantastic offer. I needed clarification about it's arrival time, the customer service was excellent, and extremely helpful, i was updated everyday answering all my questions, and later when i wanted to change the bike colour they promptly responded and did so straight away, absolutely great customer service and great company to deal with. The ENGWE O20 Boost is a super little bike and pure joy to ride. I purchase ENGWE'S engine pro around 3 years ago and it's been a fantastic bike, handling the deep sandy beach where i live with ease, through the forest and across a stony beach it's been a fab purchase and worth every euro. After trying the ENGWE O20 Boost i absolutely love it, as a road bike for getting round and through traffic it's simply wonderfully light and nippy to handle and the boost button, what a great feature, will definitely be considering another O20 Boost for myself come the New year. All i can say is my honest experience with ENGWE and its customer service to date has been brilliant and i hope it continues. D Phelan

October 15, 2026

Achat d’un EP 2 Boost il y a 6mois

Achat d’un EP 2 Boost il y a 6mois, beaucoup de kms parcourus et le seul soucis est un bruit de roue libre qui claque ... e-mails échangés avec le SAV Engwe pour trouver d’ou vient le bruit précisément (je leur envoi une courte vidéo) je leur propose de réparer moi-même, c’est OK et ils m’envoient une roue libre sous garantie rapidement ! Engwe m'avait proposé de prendre en charge les frais de réparation si je donnais mon velo en atelier pres de chez moi ! Bravo Engwe pour le suivi, la gentillesse et l'efficacité de leur SAV ! EP2 Boost efficace et confortable surtout lors d’un road-trip de plus de 200kms avec sacoches et matériel de camping, autonomie de 70 à 80kms journalier : c’est parfait, il restait encore 2 barettes de batterie, je rechargeais tous les soirs Bruno

October 12, 2026

Amazing all the process

October 11, 2026

La mia seconda Engine Pro.

È la mia seconda Engine Pro. Questa è una Engine Pro 2.0. È migliorata in tutte le aree, anche nella qualità costruttiva. Le manopole sono più comode ma non sono più in cuoio, i parafanghi ora sono in plastica, li avrei preferiti in metallo come sulla vecchia Engine Pro 1.0. Il sensore di coppia lavora molto bene e ottimizza il consumo della batteria ma è meno funzionale al raggiungimento della velocità massima con motore sbloccato. Anche il confezionamento è migliorato e la bici è arrivata rapidamente e in perfette condizioni. Servizio assistenza presente.

October 9, 2026

Super Bike und super Service

Meine Frau und ich haben uns im Engwe Online Shop ein O20 Boost gekauft. Die Bikes wurden pünktlich geliefert, waren sehr gut verpackt und die Endmontage war selbst für mich mit 73 Jahren problemlos. Die Bikes machen qualitativ einen sehr guten Eindruck und sind erheblich günstiger als vergleichbare Bikes von deutschen Herstellern. Als besonders positiv möchte ich noch den Engwe Service erwähnen, der mich bei einem Garantiefall (defekter Ständer) vorbildlich unterstützte. Bisher bin ich mit Engwe sehr zufrieden und kann die Firma und die Produkte nur weiterempfehlen.

September 30, 2026

I just tried to call the number from…

I just tried to call the number from Denmark... +33 805 980 036 It is NOT working... And I sent an email, because I had a kode CITY100 to get a bike with 2 extra elements and lower price. And they will be on holiday for a week now! Will update this post, when I get the bike and hopefully also the 2x free elements to the bike. The company dont follow EUs rules, so it is IMPOSSIBLE to cancel the order EASY, as the new rules are. And if you can do it via old email, then they will steal 5%, where EU also says, that the FULL amount will have to be paid back, even if you do it before they even sents it!

September 17, 2026

Engwe O20 Boost

I purchased an O20 Boost at the beginning of August. Due to high demand, delivery was delayed until mid-September; however, Engwe kept me updated throughout this period without me even having to ask. As a gesture of compensation—offered proactively, without any prompting on my part—I was given a €30 discount. When I requested to swap this for a suspension seat post (valued at €39) instead, they accommodated the request without any issues. After my first ride, an error message appeared. Engwe provided replacement parts quickly and efficiently, continuing to send components until the issue was fully resolved. I am extremely satisfied with Engwe’s customer service; I always received a response within a day at the latest. A special shout-out to Sherry, my contact at Engwe—there was never any debate or pushback regarding the provision of the necessary replacement parts. Many thanks to Engwe and Sherry!

September 7, 2026

Zubehör, Support, ENGWE-Reparaturpartner, Umgang mit Kundenbewertungen

Auf der Website wird ausdrücklich mit deutschem Support geworben. In der Praxis scheint dafür jedoch lediglich eine Person zuständig zu sein. Selbst grundlegende Fragen – etwa ob für das Fahrrad ein Gepäckträger erhältlich ist oder welches Zubehör angeboten wird – konnten nicht beantwortet werden. Besonders problematisch ist, dass ENGWE mit verschiedenen Zubehör- und Ersatzteilen wirbt, diese auf der deutschen Website jedoch teilweise überhaupt nicht erhältlich sind. Dazu gehören beispielsweise Ersatzakkus, Gepäckträger, Akkutaschen, Ersatzhinterräder und Ersatzritzel für die Schaltung. Auch per E-Mail erhält man keine konkreten oder hilfreichen Auskünfte. Ein verlässlich erreichbarer deutscher Support ist somit weder telefonisch noch per E-Mail vorhanden. Wer das Fahrrad kauft, sollte sich daher darüber im Klaren sein, dass man bei Fragen, Reparaturen oder der Beschaffung von Ersatzteilen möglicherweise weitgehend auf sich allein gestellt ist. Bitte beachtet außerdem, dass es für München und Umgebung offenbar nur einen ENGWE-Reparaturpartner gibt – und dieser befindet sich in Rosenheim. Dadurch können im Reparaturfall längere Anfahrtswege und zusätzliche Transportkosten entstehen. Ebenfalls kritisch sehe ich den Umgang mit Kundenbewertungen auf der ENGWE-Website: Nach meiner Erfahrung werden weniger positive Bewertungen teilweise nicht dauerhaft veröffentlicht beziehungsweise nachträglich entfernt. Dadurch kann ein einseitiger Eindruck von den Erfahrungen anderer Käufer entstehen.

September 1, 2026

OMG THEY ARE A TOTAL INCOMPETENT COMPANY

This company is the worse company to deal with. Their y600 scooter is junk. The lights stop working, the rear wheel cover is garbage and falls off, the entire riser that is the piece that holds the handle bars that you use to steer cracked at the base very very dangerous you could fall forward or backwards off the scooter while riding. The worse part is you can’t get parts for over a month. They take their time ordering you your parts, customer service response may be every 24 hours because they’re in China and they don’t have people working during American hours so you could have answers so you wait a full day to a day and a half to find out where your part is, how to order a pot. And the worst part is they screw up the order you can’t get in touch with them. You get silly computer answers. This is the worst company I’ve ever dealt with the scooter is sitting broken for over a month first, they tell me the company they used won’t deliver it to the United States. Meantime they’ve delivered parts before. Then they told me I gave them the wrong address which I didn’t then they disappear for four days without telling you, any update if the parts on the way. Save your money by a different brand. This is total garbage. it’s almost a month and I have no idea where the part is. The tracking information is in Chinese and it’s not updating September 10 is the last update. Stop….you don’t even know where the package is You don’t even know where the package is. You don’t communicate for days. . if you do get an email from you guys it’s in the middle of the night at America and then you have to wait a whole 24 hours to get a response back from you if you’re lucky. You responded to this Rev but I still don’t have an email from you where my package is

August 23, 2026

Support request for some older bikes

The support when I needed for my 2 years old bikes was very good. I really believed that my support request would not be taken serious but the opposit is the case. Every question is responded to within 1 day and support kept seeking for solutions until it was found. So 5 stars!

August 19, 2026

Engwe M20 exceptionnel

Engwe M20 exceptionnel ! Excellent rapport qualité/prix ! Réactivité instantanée, merci Vivian

August 12, 2026

Great e-bike and fast delivery!

I am very satisfied with my Engwe E26 purchase. The bike build quality is excellent, performance is great, and delivery was fast and smooth. Customer support has also been very helpful. Highly recommended!

August 12, 2026

Vélo très agréable

August 10, 2026

Super service après vente

J’ai contacté Engwe pour une pièce cassée, étant encore sous garantie la pièce a été reçue en moins d’une semaine, service après vente impeccable!

August 10, 2026

Bin mit dem Service sehr zu

Bin mit dem Service sehr zu frieden. Hatte ein Problem mit meinem Rad wurde aber schnell behoben.

August 3, 2026

We received the fantastic Engwe M20…

We received the fantastic Engwe M20 bike quickly, but the software wasn't legal in Denmark. We received prompt support and had the control panel replaced at no cost.

July 31, 2026

A los 1000 km haciendo uso normal la…

A los 1000 km haciendo uso normal la rueda trasera parecia inestable, le salieron una especie de grietas por los laterales y la bicicleta parecia que se iba por los lados o que se iba a partir. La atencion al cliente dice que no está en garantía, en un año una cubierta nueva a tomar por saco y ahora tengo que gastarme dinero en una nueva cuando una cubierta con 1000 km debería de estar en garantía

July 30, 2026

Precisi e veloci sia nel rispondere…

Precisi e veloci sia nel rispondere alle mail , che nella consegna Bravi !

July 24, 2026

I had a very good experience with the…

I had a very good experience with the service centre. They provided full support and quickly resolved the problem I was having with my bike. I’m completel

July 20, 2026

ho acquistato specchietti per la bici

ho acquistato specchietti per la bici, prodotto perfetto arrivato anche prima del previsto. Servizio clienti gentile ed efficiente. Molto soddisfatta

July 16, 2026

Einfach nur top

Support ist top hatte ein paar Probleme mit der Leistung meines e Scooters wurde aber nach etwas email Verkehr eine Lösung gefunden Qualität ist einwandfrei es klappert nix im oder am Gehäuse Akku hält stand schöne Reichweite Y700 ABE

July 15, 2026

Site de vente très sérieux

Site de vente très sérieux, bonne communication, livraison rapide et produit de qualité. Je suis très satisfait pour le moment.

July 14, 2026

Molto gentili e disponibili - prodotto ottimo

Molto gentili e disponibili. Il pezzo di ricambio è arrivato in poco tempo ed è perfetto.

July 13, 2026

Refund 100%

I changed my mind after placing the order, and the staff responded promptly to refund me 100% of the order a few days later.

July 13, 2026

Propriétaire d'un engine pro 3.0 boost…

Propriétaire d'un engine pro 3.0 boost depuis une semaine, très satisfait de mon achat, vélo très très performant, pliant, tout suspendu, noir mât 😜, enfin tout ce que je recherchais. Je le recommande vivement, d'ailleurs je pense que je vais acheter le L20 3.0 boost pour ma femme.

July 10, 2026

Super verpakt

Super verpakt, antwoord snel. Echt een aanrader. Alleen fedex is een ramp, maar daar kunnen hun niets aan doen. 👍👍👍👍

July 10, 2026

Compre la bicicleta Eléctrica ENGUIE…

Compre la bicicleta Eléctrica ENGUIE 020, me la enviaron muy rápido, pero tenía un defecto la pata del caballete, venia rajada, contacté con servicio de ENGUIE, y al poco tiempo la recibí, gracias por el buen servicio, 🫶👍

July 10, 2026

Servizio assistenza super

Ho messaggiato più volte per problemi relativi al pagamento con klarna, ho ricevuto sempre risposte veloci e precise. Sono molto soddisfatto della assistenza che ho ricevuto, ora attendo la mia bicicletta con impazienza. Grazie Fabrizio

July 9, 2026

I bought a ENGWE N1 Air bike

I bought a ENGWE N1 Air bike that came with a small defect in the spoke nipple of the front wheel, i contacted the customer support and they help me resolve the problem with no costs and they also gave me a free of charge repairing take on of 60 euros, which was really reassuring. I got it resolved very quickly and i am still very happy with the bike. The Customer service was quick and very good

July 9, 2026

I bought this bike in January

I bought this bike in January, and unfortunately my experience has been very disappointing. After only about 315 km, the bike developed several serious problems. The bottom bracket has noticeable play and makes a metallic clicking noise while pedaling. The front brake rotor was warped, and the torque sensor does not always work properly. What has disappointed me even more is the warranty service. For almost three weeks, I have been receiving different excuses instead of a real solution. I was repeatedly asked to fill out the form again, describe the problem again, send more photos and videos, and every time I was told, "Tomorrow we will contact you" or "Tomorrow we will send you the tracking number." The next day, instead of receiving the promised tracking number, I was asked once again to explain the same issues. This has become a frustrating cycle of repeated promises and delays. I expected much better customer service and much better quality from a new e-bike. I sincerely hope ENGWE improves both the reliability of its products and the way it handles warranty claims, because my experience has been far below my expectations.

July 9, 2026

richiesta materiale

Personale molto gentilissimo competente e disponibile abbiamo risolto un problema che abbastanza delicato grazie mille

July 9, 2026

Ottimo servizio

Ottimo servizio, grazie mille; hanno risolto tutti i miei problemi: potete fidarvi di loro.

July 9, 2026

Collaborateur à l écoute est super…

Collaborateur à l écoute est super commerciale je recommande fortement ce site en plus des vélo haut de gamme et fiable je suis super content 🙂

July 8, 2026

Livraison rapide

Livraison rapide Pour le moment très bon vélo Un tank !

July 8, 2026

Service clientèle à l'écoute.

July 8, 2026

Excellent

Excellent, fast, efficient customer service 👏 👍

July 8, 2026

Je suis ravie de mon vélo engwe L 20

Je suis ravie de mon vélo engwe L 20, je l'utilise pour aller au travail et le boost est très utile pour dégager rapidement de la circulation. Le service après vente et très efficace, ils ont répondu à ma demande par mail très rapidement 👍

July 8, 2026

son atentos y responde rápido

son atentos y responde rápido. la bici es perfecta para ciudad, se puede subir cuestas pero usando la batería.

July 7, 2026

Problème de montage

J'ai contacté Engwe pour des problèmes de montage du vélo de mon fils LE20 (je ne suis pas un super bricoleur....). J'ai été rappelé très rapidement par une personne agréable et compétente qui a résolu mes problèmes avec pertinence et efficacité. Merci au SAV

July 7, 2026

We are confident with ENGWE.

We are buying two P20 bikes, but we encountered an issue due to a failure of our PC during the ordering process. So we kindly asked Engwe by email if they didn’t mind helping us, and the next day everything was in order. Vivian at ENGWE answered our queries promptly and solved the problem. Thank you.

July 6, 2026

I recently ordered the ENGWE P275 SE

I recently ordered the ENGWE P275 SE, and it went out of stock shortly after. The customer support team was very responsive and promptly dispatched the bike once it was back in stock. The delivery was very fast. They also answered all my assembly-related questions quickly. The bike arrived in excellent condition. Thank you ENGWE Support!

July 6, 2026

In der Garantiezeit ist mein E-Bike…

In der Garantiezeit ist mein E-Bike liegen geblieben,es hat einiges an Zeit gekostet bis die Fehler behoben waren u.ich wieder fahren kann,Teile kamen zum Austausch ohne Probleme.Nur die Fehler ausfindig zu machen dauerte recht lang und war nicht innerhalb von 14 Tagen erreicht. Aber sonst bin ich jetzt wieder zu frieden.

July 4, 2026

I am very excited about the Engwe Zip

I am very excited about the Engwe Zip. It is a great driving experience and it folds very small. Ideal for us on a camping holiday!

July 2, 2026

The company was really quick in responding

The company was really quick in responding, with precise and accurate informations.

July 2, 2026

Excellente relation qui nous a permis…

Excellente relation qui nous a permis de retrouver le propriétaire d'un vélo qui avait été volé. Merci à toute votre équipe de votre gentillesse et votre réactivité. Amicalement, Suzanne QUEFFURUS

July 2, 2026

I chose the ENGWE EP-2 3.0 because it suits me more than anything.

I chose the ENGWE EP-2 3.0 because it offers an excellent combination of performance, features, and value for the price. The folding design makes it easy to store and transport, while the fat tires, suspension, powerful motor, and long battery range make it ideal for both daily commuting and weekend adventures. After comparing several e-bikes, this model stood out as the best fit for my needs. Even before receiving the bike, I've had a great experience with ENGWE. Their customer support (Specially Agent Simy) has been responsive, professional, and very helpful whenever I had questions. I also appreciate that the delivery process is updated daily, which makes it easy to track the shipment and provides confidence that everything is progressing smoothly. Based on my experience so far, I'm excited to receive the bike and would happily recommend ENGWE to others considering an e-bike.

July 1, 2026

problema con sensore di coppia ma super soddisfatto dell’assistenza Engwe

Ciao a tutti da pochi mesi ho acquistato una e-bike engine pro 3.0 volevo dire che come bici é una bomba! Molto soddisfatto del prodotto. Recentemente é successo che il filo del sensore di coppia si è rotto, subito ho contattato il servizio clienti di ENGWE il quale é stato molto comprensivo del problema e prontamente mi ha mandato per posta il sensore di coppia tutto a sue spese e dato che nella mia zona non ci sono centri assistenza, ho portato la bici a far accomodare da un biciclettaio ed ENGWE ha sostenuto il costo di esso! Davvero molto soddisfatto dell’azienda! Complimenti!