Account bloccato senza preavviso, impossibile valutare il servizio
Sono un motion designer e stavo provando ElevenLabs con il piano gratuito per creare voiceover in italiano per delle tavole di prova destinate a un cliente. Dopo aver usato circa 1.200 crediti su 10.000, il mio account è stato bloccato per «attività insolita». La causa, secondo il supporto, era una VPN attiva sul mio computer per motivi aziendali. Non avevo creato altri account e non stavo facendo nulla di scorretto. Da nessuna parte però si avvisa l'utente che usare una VPN di qualsiasi tipo possa far bloccare l’account. Ho scritto al supporto e mi ha risposto un agente automatico. Mi ha spiegato che il blocco non si può rivedere né togliere e che l’unica soluzione è passare a un piano a pagamento. Ho chiesto di parlare con una persona e la risposta è stata la stessa. Un piano gratuito serve proprio a capire se un servizio fa per te prima di pagarlo. Bloccarlo senza avviso e senza possibilità di revisione toglie questa possibilità, soprattutto se poi l'unico modo per continuare il lavoro è... pagare. Vergogna! Non usate questo servizio.
One of the best examples of what an AI company should be
ElevenLabs is genuinely one of the most innovative AI companies out there. What impresses me most is how quickly they move and how consistently they improve their products. Every time I come back, there's something new or noticeably better. They're a great example of what an AI company should be: constantly innovating, listening to users, and pushing the boundaries of what's possible. Really impressive team and execution!
Arnaque pour achat de Token
Arnaque pour achat de Token ! En voulant me désabonner d'un abonnement a 1$/mois, j'ai cliqué par mégarde sur un lien qui force un achat de 20$ de token, sans confirmation d'achat. Impossible de se faire rembourser. Fuyez
High on cost low on customer satisfaction and care
They are great for text to speech. The videos I've generated are very good quality. However, they charge way too much for any type of video generation. You can spend a fortune trying to get A.I. to acheive your design. It seems to have a mind of it's own despite how direct and precise your prompt is. My main complaint is image generator. The default is set to generate four images when all I want is one and I still forget about it a great deal of the time because the selecter is on the end of the dialogue box, and not always visible. None of these A.I. sights have a way of stopping the generator if you've made a mistake, and you pay for those mistakes with credits. However, I found eleven labs to be the most expensive and apathetic to customer service and satisfaction.
Excellent voice quality and a team that’s been a real help
I’ve been really impressed with ElevenLabs so far. The voice quality is outstanding, and I appreciate the help their team has given me along the way. When you’re building something, you need technology that delivers and people who are willing to help you get there. My experience with both has been very positive. The voice is a part of what I’m building that I feel really good about, and their support has made a difference. Appreciate the team and everything they’ve done to help.
bonne voix mais scam
Les contenus produits par eleven labs sont corrects, ils sont pionnier, mais leur système d'abonnement et crédit est du scam. Vous vous abonnez, une fois abonnez vous pouvez payé un supplément pour des crédits (j'en ai donc racheté pas mal), des crédits pur, pas de l'abonnement, et ils m'en restent pas mal, mais voilà : même si les crédits ont été acheté à part, on vous force à reprendre un abonnement pour les utiliser. Je paie donc un produit qui force une vente complémentaire, pour utiliser mon produit précédemment acheté. Une plainte a été déposée et les litiges bancaires sont en cours (pour la somme équivalente au crédit restant) Dommage d'avoir un si beau produit et ne pas respecter la loi, avoir un flou sur l'abonnement et voler les crédits api sans abonnement (les autres sociétés d'ia dissocient les deux, moins véreuse diront nous)
The catalog of voices of ElevenLabs is…
The catalog of voices of ElevenLabs is vast and easy for using. Their people take care of his customers and really attent. Thank you
Great Korean voice quality and helpful support
We used ElevenLabs on the free plan for hands-on practice sessions in a university course. The Korean language support was excellent, and the voice quality was natural and clear, which made it a great tool for students to experiment with AI voice generation. One issue we ran into: because all students were connecting through the campus network, they shared the same IP address, and some of them couldn’t use the service. When we reached out to the team, they kindly guided us to their education options, which was very helpful. Overall, a fantastic tool for teaching, and I’d recommend it to other educators looking for high-quality Korean TTS.
They are holding my actual credit which…
They are holding my actual credit which I paid for hostage, due to a top up amount, i clicked on by mistake. I have paid and the credit is there, my subscription is paid, I owe them nothing, but still cant use my credit, because during the top up, i click on wrong amount, got out of it, and then paid the amount i wanted to pay. Now I just wait and wait while my credit is available but block. And of course their customer services take ages.
thank you elevenlabs
thank you elevenlabs. I think they are best!
They fraudulently charged my bank…
They fraudulently charged my bank account 4x for credits and plans I didn’t sign up for. I have emailed them several times and they just respond with ai. I will never use them again. DO NOT USE THIS.
Excellent customer support from Sofia
Excellent customer support from Sofia I experienced some frustrating audio quality issues while creating my audiobook with ElevenLabs, including inconsistent volume levels and distortion. After contacting support, Sofia reviewed my case and went above and beyond to help me. She kindly restored 50,000 credits to my account, even though my paid subscription had already ended. I really appreciate her professionalism, understanding, and willingness to find a fair solution. While my initial experience with audio generation was not perfect, the customer support I received from Sofia was excellent. Thank you, Sofia!
Outrageous
Outrageous. They block the access to the service if the payment details are changed & a booking cannot be made. EVEN IF THERE ARE ENOUGH CREDITS IN THE ACCOUNT. It's not about the money. It's about limiting access to something I already paid for. Respectless scammy behavior.
I am very angrey and more then disappointed
Upgrade: the problem finslly solved, in one week. So as I am in general happy with Eleven labs I chnsge my rating from 1 to 3 stars. The inisual review: I was happy with eleven labs, but, then my acount got blocked, because of their bug in payment system and now I do not get help and can not use may account, though I have paid money to use it. I am very angry and more then disapointed with them. It is not acceptable, that the company of this size would have such a bad customer service!!!!!!!!!
I purchased an ElevenLabs Creator…
I purchased an ElevenLabs Creator subscription, but immediately after completing the payment, my account was downgraded back to the Free plan. ElevenLabs support confirmed that my payment had been successfully processed, yet they have neither restored my Creator subscription nor issued a refund. It has now been three days, and despite multiple attempts to contact their support team, I have received no response or resolution. I have paid for a service that I still cannot use, and my money has not been refunded. This is extremely disappointing and unprofessional customer service. I simply want either the subscription I paid for to be activated or my money to be refunded. I would not recommend this service based on my experience.
ElevenLabs
ElevenLabs – uforklarlige betalinger, alvorlige sikkerhedsproblemer og en kundeservice, der ikke tager ansvar Min oplevelse med ElevenLabs har været dybt utilfredsstillende. Jeg har konstateret betalinger på samlet 2.748,42 kr. på min bankkonto, herunder tre store trækninger inden for cirka 37 timer. Da jeg undersøgte sagen, fik jeg at vide, at næsten hele mit månedlige kreditforbrug allerede var brugt. Problemet er, at mit kontor har været fuldstændig lukket i cirka 2½ måned. Computeren står på kontoret uden internetforbindelse, og der har ikke været normal aktivitet. Jeg kontaktede ElevenLabs med dokumentation direkte fra min bankkonto og bad om en forklaring og tilbagebetaling. I stedet for at løse problemet blev jeg mødt med standardsvar og automatiserede beskeder. Så kom der en endnu mere alvorlig oplysning. ElevenLabs meddelte mig, at en API-nøgle med navnet “Titanic Wolverine” var blevet fundet i en offentlig kilde af GitHubs sikkerhedsscanning og derfor automatisk var blevet deaktiveret. Jeg har aldrig selv oprettet eller bevidst autoriseret denne API-nøgle. Det rejser naturligvis spørgsmålet om, hvem der har oprettet den, hvem der har brugt den, og om den kan have været årsag til det usædvanlige forbrug og de omstridte betalinger. Jeg har bedt ElevenLabs om at undersøge loginhistorik, IP-adresser, API-forbrug og betalingshistorik. Jeg har også bedt om, at sagen overdrages til et rigtigt menneske i deres økonomi- eller sikkerhedsafdeling. Indtil videre har jeg ikke fået en tilfredsstillende løsning. Det er efter min mening fuldstændig uacceptabelt, at en kunde skal bruge så meget tid på at få en virksomhed til at undersøge uforklarlige betalinger og et muligt sikkerhedsbrud. Jeg kræver mine penge tilbageført til det oprindelige betalingsmiddel og en reel forklaring på, hvad der er foregået. Jeg kan se på Trustpilot, at andre kunder også beskriver problemer med kundeservice og abonnementsbetalinger. Min egen oplevelse giver mig desværre ikke anledning til større tillid. Min anbefaling til andre: Vær meget opmærksomme på jeres abonnementer, betalinger og API-adgang hos ElevenLabs. Gem jeres betalingsdokumentation, og kontrollér jeres kontoforbrug. For mig handler det ikke længere kun om pengene. Det handler om ansvar, sikkerhed og respekt for kunderne.
AVOID ELEVENLABS AT ALL COSTS!
AVOID ELEVENLABS AT ALL COSTS! Absolutely disgraceful experience. My account was compromised, over 1.3 MILLION credits were used without my authorisation, and £188 was taken from my bank account. I contacted ElevenLabs repeatedly, providing screenshots, transaction details and clear evidence of what had happened. They have completely ignored my emails and failed to offer any meaningful help, explanation or refund. I feel completely scammed and robbed by a company I trusted and paid a monthly subscription to. Their customer service is an absolute joke. When a customer reports unauthorised activity and missing money, you would expect an urgent investigation, not complete silence. There is no one to talk to. Only an AI chat which is useless!! I've had to involve my bank, block further payments and cancel my card to protect myself. Apparently my bank said until ElevenLabs block it on their said I’m still not completely protected. But they won’t respond or help! £188 gone, over 1.3 million credits used, and absolutely ZERO accountability. And pending invoices linked to my bank! AVOID. AVOID. AVOID. I would never trust this company with my payment details again.
I was a Creator Plan subscriber with…
I was a Creator Plan subscriber with ElevenLabs and paid for two Creator Plan charges. When I downgraded to the Starter Plan, all 200,000 of my unused credits disappeared instantly. These were credits I had already paid for and hadn’t used yet. I contacted support and asked for the credits to be restored to my Starter account. I received a reply from their support team saying that subscription credits are tied to the plan that generated them and are forfeited when you downgrade. They said restoring them “isn’t something we’re able to do” and pointed me to a help article and to Pay As You Go top-ups instead. I understand this is their stated policy, but it’s buried in the help center and not something most people would expect. If I pay for credits, I expect to keep them. Downgrading to save money shouldn’t mean losing what you’ve already paid for. In effect, customers are penalized for reducing their plan, which feels designed to discourage downgrades rather than to treat paying users fairly. These opaque billing practices feel deceptive and left a very bad taste. I therefore do not recommend using ElevenLabs.
Absolutelly terrible suite, avoid at all costs!
Absolutelly terrible. All they want is to take as much money as they can from you. The prompts are useless, video generation is horrendous, the agent does not even follow your instructions. Wanted to generate a short clip for a class in middle school, wasted three hours and a bunch of money for absolutely nothing. It is unusable.
FRAUD Company SCAM
they commit fraud on your account and then unable to reach a person. BEWARE of this company. Had to dispute charges with bank and unable to reach a human after 2 weeks. STAY AWAY
the best voice ai we’ve tried, with support to match
we produce narrated video content in six languages with my professional voice clone. elevenlabs is the only tool we’ve found where the voice still sounds like me in every language, keeps the same tone across long scripts and handles subtle delivery, down to a soft whisper. having voice, music and sound effects in one place saves us a lot of time. i needed to switch from an annual to a monthly plan, which can’t be done from the website. zac from support explained every option clearly, agreed a time with me and made the change right on time, with a refund for the unused part. i was back up and running within minutes, with my voice clone untouched. thank you zac!
Horrible service and customer support
Horrible sound results, add to that no accountability of any failure toward their costumers. You move from one bot to another with no proper customer service that would reply to your complains. I tried the first month and canceled mid way. Not willing to pay a penny for such unreliable service.
An absolute cluster
An absolute cluster. First email I used got caught up in the sign up and verification loop so did my second email - on my third email I was finally able to get through, logged in, bought the $22 package which was on sale for 11 bucks, then logged back out so I could utilize my laptop. Try to login on my laptop and I was unable to login. Had to reset password about four or five times before I was finally able to get in - then once in started trying to work but continued to get errors about back end connection. Had enough, canceled the recurring charging, went to delete my account and the system told me I have been logged in too long to delete my account and I needed to log out and log back in so I logged out and guess what I was unable log back in again - after about the third or fourth time of trying to reset the password I just gave up. Can’t tell me these 4 & 5 star reviews are legit….
In all honesty it’s frustrating to use…
In all honesty it’s frustrating to use and the models are sub-par at best. Definitely nowhere near ready for production-level deployments speaking to real customers. No idea what they’ve raised all this money for
I have had an account for over a year…
I have had an account for over a year and recently tried testing the Text-to-Speech tool using my legitimately allocated free credits. Every single attempt was completely blocked by a modal claiming: "Free tier usage disabled... due to unusually high activity from the same IP address." This excuse is entirely dishonest and misleading. I tested this across multiple distinct connections—including residential dynamic IPs and mobile cellular data with completely different, rotating IP addresses days apart. The exact same error appeared instantly on every network. This is not a legitimate anti-abuse measure; it is an aggressive, artificial paywall designed to prevent users from ever testing their advertised free tier. Rather than being transparent that free access has been effectively disabled for entire subnets/regions, they falsely blame the user's connection and immediately prompt a paid upgrade ("Start with 30,000 credits for only $1"). Advertising a free tier that is systematically unusable due to fake IP restrictions is deceptive marketing. If you don't intend to offer a functional free trial, don't advertise one. Very disappointing and predatory business practice.
Cannot apply for a job
I have tried many times over the period of several months to apply for a constantly open role at ElevenLabs as a post production lead, a role for which I am eminently suitable with over 20 years of experience. Every time I apply it tells me I cannot submit my application because they want to give other people a chance. No explanation, no feedback and an upsetting, what appears to be an arbitrary decision made by some AI agent. I do not know what I have done wrong, why I am flagged in this manner, why I am on a blacklist and as I have never managed ever to submit an application I cannot imagine what they are basing their decision on. It's unacceptable that people are treated in this way and yet it appears that it is becoming more and more the norm. All I want is a job and an opportunity and that is being taken away from me by an algorithm.
The issue has been resolved
The issue has been resolved, and my subscription has been restored. Thank you for your support!
Account Got Hacked, they stoled 15.000$, no human support
# Extremely concerning security failure — over $15,000 in unauthorized charges Our experience with ElevenLabs has been absolutely unacceptable. We trusted this platform with our company's payment information, and what happened is deeply concerning. Between October 25 and 29, 2026, our account was compromised by an unauthorized third party. The attacker accessed our workspace from Bangladesh, followed by approximately 30 logins from unfamiliar devices across multiple countries. During this period, the attacker created API keys, added unknown workspace members, enabled automatic credit top-ups, and generated an enormous volume of AI videos using Seedance 2.5. **The result? $15,135 in unauthorized charges in just a few days.** And it doesn't stop there. - **$11,550 in additional unpaid invoices**, with automatic payment retries scheduled. - **$14,108 in additional metered usage** appearing in our current billing period. - Approximately **77 million video generation credits consumed**, compared to our normal usage of fewer than 70,000 credits per day. How can a platform allow such an extreme change in account activity, spending, and login locations without adequate safeguards against potentially fraudulent transactions? We are talking about thousands of dollars charged repeatedly to a saved company card, dozens of suspicious international logins, unknown users being added, and usage skyrocketing far beyond our normal activity. This raises serious questions about ElevenLabs' fraud prevention, account security, spending controls, and customer protection. We have secured our account, removed unauthorized access, and formally requested a full refund of the fraudulent charges, cancellation of outstanding invoices, and a complete investigation. **No business should have to worry that a compromised SaaS account could result in tens of thousands of dollars in financial exposure within days.** Until this situation is properly investigated and resolved, I cannot recommend ElevenLabs to any business that values the security of its accounts and payment information. **We expect ElevenLabs to take responsibility for investigating this incident, protect its customers, and provide a fair resolution.**
Avoid them!!!
Avoid them!!! I paid for a cheap monthly subscription, cancelled it so it wouldn’t renew, and my account went back to the Free plan. Then I was suddenly charged $328.90 USD for a Scale subscription that I never purchased or authorised. After researching what happened, I found many other people reporting very similar experiences with unexpected or unauthorised charges, so this clearly isn’t just something I experienced. I had to call my bank, dispute the transaction, cancel my card and get a new one because of this. I have formally reported this company to the U.S. Federal Trade Commission, the New York Attorney General’s Consumer Frauds Bureau, and Australia’s Scamwatch/National Anti-Scam Centre.
WARNING: Impossible to cancel subscription / Deliberate billing trap
I am writing this to strongly warn other users before entering their payment details on this platform. ElevenLabs employs highly deceptive user interface designs (dark patterns) that make it almost impossible to successfully cancel a subscription on their website. Even after attempting to cancel my plan, the portal hid the final verification steps or failed to process it, resulting in an unauthorized automated renewal charge for another month. Their cancellation flow is intentionally misleading to trap international users into recurring payments. If you are thinking about signing up, be aware that getting out of the subscription is a nightmare. I have contacted their support team to demand a refund, and I am filing formal consumer fraud complaints with regulatory authorities (econsumer.gov and the BBB) to report these deceptive subscription practices. Avoid this platform until they fix their anti-consumer cancellation process.
Good product
Good product. I tried to create an audiobook but it seems the AI was using video rather than straight audio, burning through my credits that I had to keep topping up. And dealing with their AI agent to manage the workflow used up 80% of my credit. Lesson is, choose your workflow very carefully to avoid extortionate credit usage!
Locked out of my account - NO SUPPORT from a REAL person
response I receive appears to be AI generated, and none has resolved the problem. I have tried every avenue I can find to speak, text, email, or otherwise communicate with a real person. I keep going in circles, repeating the same problem without getting anywhere. It’s like a dog chasing its tail. Automated responses are only helpful if they actually help. When they don’t, customers need a way to reach someone who can take responsibility and resolve the issue. That has not happened in my experience. If you’re considering ElevenLabs, look carefully at the support options before signing up. Being unable to access your account is frustrating enough. Being unable to get meaningful help makes it worse. My issue is still unresolved.
If I could give it a zero I would
If I could give it a zero I would. Purchased their $99 a month package. Downloaded my novel. Narration skipped sections. Attempt to do short video was terrible. Ai could not understand the simple instructions that the girl was in the kitchen peeking out the window and the man chopping wood outside. Crazy. Wasted my money. A heads up for those wanting to try.
They will steal and use your voice…
They will steal and use your voice without permission. If you don’t believe me, look up Chris Williamson and you see they stole his voice which is identical to the “Archer” voice. If I’m not mistaken, a lawsuit has already been filed. Stay away.
I lost over $1000 on their platform…
I lost over $1000 on their platform from a hack. The platform is not safe at all nor secure. The hack coincidentally ran my card for credits and I have only been able to talk to chatbots, there are no humans at all so when things go bad you are stuck for months on end. This was a major hit for my business and I urge other business owners to steer clear of this website and go with alternatives, or you will lose thousands of dollars with no solution.
Account compromised, US$3,000 unauthorized charge, and no human support after a week
I’ve been a paying ElevenLabs customer for months (Pro plan, plus extra seats for my team). In late October, attackers took over my account through a stolen session. They invited unknown members, created API keys, and generated invoices I never authorized. Looking into it, I also found an annual Scale plan charge of US$3,000.37 from June 15 that I never requested. I secured everything on my side: I removed the intruders, deleted the API keys and enabled 2FA. I contacted support right away. The only reply I’ve received is from the AI agent, which on October 30 said my case was being “escalated to a teammate given the active compromise on both accounts.” Since then, nothing. I followed up on November 2 and still haven’t heard from a real person. Meanwhile, my workspace is blocked over a US$29.90 invoice created during the attack, so my team can’t work. All I’m asking for is a human to review the case: void the invoices created by the attacker, review the US$3,000.37 charge, and give me a case number. The product is great, but when your account gets compromised, support that is only an AI with no human follow-up is not acceptable for a paid service.
ElevenLabs disastrosa esperienza
ElevenLabs offre un buon servizio per le voci, ma il sistema di sicurezza e l’assistenza clienti sono pessimi. Racconto la mia esperienza. Il 23 ottobre 2026 l’account della mia azienda è stato violato. In meno di due ore, da dispositivi in Giappone e Singapore, ignoti hanno portato il piano a Pro e poi a Scale, comprato 200 $ di crediti extra e creato una chiave API. In totale sono stati addebitati 598 $ sulla carta salvata, senza alcuna richiesta di conferma. Il loro sistema ha rilevato gli accessi, tanto che mi ha mandato le email di avviso, ma non ha bloccato nulla. Non c’è stata nessuna verifica prima di acquisti da centinaia di dollari, né un blocco per un accesso da un paese mai usato prima. Ho messo subito in sicurezza l’account, bloccato la carta e sporto denuncia alla Polizia di Stato. L’assistenza ha riconosciuto la violazione, tanto da rimborsarmi l’abbonamento da 11 $ come “breached subscription”. Per i 598 $ però ha rifiutato il rimborso, perché “i crediti sono stati usati”, e mi ha rimandato alla banca. Quei crediti li hanno usati i truffatori, non io. Dopo una settimana di email ho ricevuto solo risposte standard, sempre le stesse. Non sono l’unico: su Reddit ci sono molti casi identici nelle ultime settimane. Se lo usate, attivate subito la 2FA, non lasciate la carta salvata e controllate spesso l’account. Per un uso aziendale lo sconsiglio finché non introducono controlli seri sugli acquisti.
They're scammers.
This company is run by thieves and liars. I canceled this useless subscription within days of getting it. THEY RE-SUBCRIBED ME AND STOLE MY MONEY. I'm actually going to file a police report because I have had all I'm taking of companies like this. Not to mention what an over priced, useless app it is. They've terrible, they're dishonest, and they steal. I just had to cancel my subscription for a SECOND time because they wanted my money so they just reactivate a dead account. If we all report companies like this to the police and the use pages like TrustPilot and Yelp, and BBB, we drive people like this out of business. They will steal from you.
These people are scammers
These people are scammers. I canceled my subscription. But they're trying to steal money from me and they apparently just restarted it all on their own. Thieves, scammers, and liars. Getting help is impossible too. The have a chat that is useless. Don't let this app near your phone or money.
Elevenlabs is amazing!!
Elevenlabs is amazing!!! Elevenlabs is an integral part of our technology product! Just phenomenal!
Stealing Chris williams voice and…
Stealing Chris williamsons voice and claiming its someone elses for Archer, low tier and clearly no morals. they deserve their inevitable demise
Misleading and Fraudulent
I found this website during a search to create gaming sfx-sounds. This site promotes itself as "free". After you creating 3 samples you are forced to log in or create an account. If you do so you will give them personal data! They got a free plan with 10.000 credits but if you want to use them to create a sound a window pops up saying "Suspicious activities were detected" and you can avoid this error if you choose a paid subscription. Avoid this side and dont register an account!
ElevenLabs removed my paid credits — and their customer support form doesn't even work!
Absolutely unacceptable. I paid $113.85 for an ElevenLabs Pro subscription, only to discover that my remaining unused credits had been wiped out. I PAID FOR THOSE CREDITS. THEY WERE NOT A GIFT! To make matters worse, their official customer support form doesn't even work! So not only do they take away credits from paying customers, but even trying to contact them to resolve the issue becomes a nightmare. What kind of company treats its paying customers like this? This feels like a complete rip-off. Their lack of transparency and accountability is disgraceful. I want my unused credits restored or my money refunded. Nothing more, nothing less. My advice: STAY AWAY FROM ELEVENLABS! Think very carefully before trusting this company with your money. I certainly regret doing so. One star, because zero stars isn't an option.
Close follow-up from start to finish
Zach from ElevenLabs supported us from start to finish on a rather unusual case. His follow-up was close and constant: he was there every step of the way and guided us through it until we got it resolved. Five stars, no doubt.
Scamm Scamm Scamm
I paid for a subscription plan, but I didn't use it that much and still had around 90,000 credits remaining. After I canceled my subscription, ElevenLabs took away those 90,000 credits and left me with only 10,000. I paid for the plan, so losing most of my remaining credits like this feels extremely unfair and frustrating. Please think twice before paying for subscription
ElevenLabs - What a Rip-Off!
ElevenLabs - What a Rip-Off! This is absolutely ridiculous! ElevenLabs charges customers credits just to create and test videos, not just for the final videos they actually want. I started with 5 videos. The first one ate my credits just for testing. The last one FAILED because I ran out of credits. I ended up with only 2 videos out of 5! And guess what? 224,554 CREDITS GONE! Are you kidding me? Customers pay for credits, and they disappear before you can even properly test the service. Then a generation fails, and you're left paying for a frustrating experience instead of getting what you came for. THIS IS A TERRIBLE BUSINESS MODEL. I'm extremely disappointed with ElevenLabs, and I'm going to share my experience across review platforms and social media. People deserve to know what happened before they spend their money on this service.
Highly satisfied with the app
Highly satisfied with the app. Also, excellent support experience from the start till the end – amazing SOPs and very customer friendly. The issue I was facing was promptly resolved. Special thanks to Jonathan :)
AVOID AVOID AVOID
AVOID AVOID AVOID They over charged me. Called. Got an ai. Emailed. Got ai. In site chat. Got an ai All times the ai said they were correct and proceeded to break down the cost. My basic subscription 40 dollars jumped to 400 dollars without my consent or imput. No human interaction all ai. Please avoid save your money. This inconvenience does not out way the service or tech it promises. Id rather an outsouced virtual assistant with low english rather than ai. Poor business model. Please protect your cashflow. AVOID AVOID AVOID
Leider Unbrauchbar
Unbrauchbar. 1) Die Website ist super buggy, Suche funktioniert nicht etc. 2) Die Musikkreation sieht auf den ersten Blick vielversprechend aus - aber auch nur auf den ersten Blick. Finetuning funktioniert überhaupt nicht (noch nicht mal "easy" commands wie "Pianospur leiser"), man zahlt für jede Änderung - die dann nichts wird. Auch die Aufteilung in stems für die man natürlich extra zahlt ist quatsch. Komplett rausgeschmissene Zeit und Geld.
great company
great company, fanstastic start-up supporters. Easy to use tools and great documentation.
