Monthly average ratings based on 50 reviews
Showing 50 of 50 reviews
Birdfy has brought so much unexpected delight to our family. After my mom received one as a gift, I needed one of my own. With the solar panel, I don't have to worry about charging the camera. We love watching the videos together and sharing the funniest with others. Fabulous!
The camera quality is excellent. I needed to contact support for a problem and they followed up quickly. It looks and feels high quality.
The product is great, but there are so many QOL improvements the app desperately needs. The studio and editing functions are awful and overproduced. All I need is a way to modify my memory clips to get rid of wasted frames. I’ve had frequent issues requiring support including product ordering help, and needing to flip my camera upside down since it was installed backwards. The experience has been inconsistent with the support team. The AI functionality is cool, but rarely works well or at all. The bird AI assistant is less useful than a free Claude license so I never use it. Notifications aren’t always pushed properly. This is still my favorite smart bird product rn, but for the subscription price they need to make some serious updates.
Appreciated having my loyalty discount added to the already discounted price for my hummingbird feeder order! Every dollar saved helps! Thank you, Birdfy! dh 🙂
I was able to talk to your representative and she help me to choise which one and even helped with a discount code , which without I probably would not have bought one .
Best customer service I’ve ever come across. Responses are so prompt even on the weekend. My problem was resolved quickly.
Buying it was fine, website was fine, but I called “customer service” to ask a question and that is utterly pointless. Don’t even bother. If you have a question, just look it up online or something because their customer service is useless.
I got this for Christmas last year. I loved it by summer. It wasn't working right? It wasn't recording birds or identifying them. So I just left it, I'm trying to reconnect it for the winter, and it has no such device. I'm so frustrated. I know this costs a lot of money for my kids. And now i'm stuck with this feeder that doesn't work right. I just want to throw it against the wall
Wixar communicated well and provided excellent guidance through each step of my purchase.
Love the product, no complaints! Yay birds!
I didn't have any problems with the ordering process and it was delivered when expected. Unfortunately I can't say more as I purchased it as a gift for someone.
After chatting with help desk my case was escalated via email and handled fast. Can’t wait to get my new solar panel with chew proof cord (squirrels got my old one).
Very easy to buy the birdfeeder that I wanted.
Birdfy donated a smart feeder and a birdhouse to the school where I volunteer for my bird program. It's a preschool with about 30 students, several teacher and assistants. Everyone is super excited to watch the birds on their big-screen TV.
Just purchased my second hummingbird feeder (have three other feeder/cameras from Birdfy as well). I've gotten so much enjoyment from these. Gives me a chance to see what is happening all around my yard. Products are as promised.
I received my response quickly. I was very impressed how they tried to give solutions and when I still couldn't get the camera to charge, I was told I would be sent a replacement.
Very prompt in shipping out product and in communication.
Shipping was fast, and the product is one of my favorites.
I bought the hummingbird Duo feeder as a gift for my daughter, for helping me with my cancer treatments and such. I gave one star because I told the support person I was working with that an orange light was lit on the hummingbird feeder. The support person then told me that there was no orange light on hummingbird feeder and it went downhill from there. Seems to me that person didn't know the product they were supporting. The whole thing sort of ruined the surprise gift atmosphere that I was trying to create so I returned the two broken ones yes two from Walmart and ordered one directly from you Presto chango it went online no problem and yes it too had an orange light so I don't know if I'll bother with support for help anymore sorry to sound like this but it just ruined the whole thank you surprise gift thing.
Help with problems. Honest, sincere response.
Inability to pair the camera out of the box was compounded by support having me repeat the same steps multiple times with the same negative results. Eventually, without the help of support, completed pairing only to have the camera go off line in less than an hour. The camera has a weak signal, despite a fully charged battery and positioned 7 ft from my wireless access point. Support was only willing to replace it after 3 days of complaints by me of its poor to non existent performance. This was purchased to replace my BirdBuddy which squirrels destroyed. I was hoping this metal product would be a better replacement. I NEVER had signal issues with the BirdBuddy at the exact same position with exactly the same wireless network. Neither do ANY of my outdoor wireless cameras. Clearly this is defective.
Lol, and 2 hours later, birdfy adds the same canned AI response to my review. Wonder if they'll add another after this edit. Can I change to 1 star? Folks, look at the reviews!!! 21% of the reviews are a 1 or a 2. 16% are a 1, the lowest u can go. Yikes, not good. Pretty risky for the $. Not impressed. It took alot of effort to get the camera to link to the phones and the router. Only 1 of our phones works semi-correctly with it. Very unreliable. In my opinion, the app is clunky at best. Sometimes is takes multiple deletions for moments to delete. Overpriced for outdated technology. Far superior cams available for much less money. Not real impressed. The feeder itself is pretty nice but its hardly the point. The birds dont care how pretty or neat the food dispenser is. I wouldnt purchase it twice.
Easy check out and quality products. My bamboo feeder has lasted for over 3years with no problems at all. However it’s time to change due to heavy rains and the wood is starting to show the damage
Not worth the money. The required subscription to use the Roku is bullshit.
Great product. I have other Birdfy feeders and bird baths
Just the part we needed. We appreciated the free shipping.
PRODUCT IS USLESS. HARD TO SET UP, THEN DOESNT WORK. DO NOT BUY
The company has an amazing support team who are quick and polite. Responded to my concerns with virtually no delays.
Great Product. I have a Birdify but needed another one as a backup for the winter. The part where I hood it to the pole, and remove it twice a day to refill is getting rusty. Not sure if that's healthy for the birds?
My feeder has been very popular with a family of Redbirds and unfortunately a family of very hungry and wrecked squirrels. I wish I’d seen this cage earlier.
Everything is working fine just like the other ones
Easy, convenient ordering through app
My only problem with this feeder is the Wi-Fi connection. The whole 2 ghz vs 5 GHz thing throws mine off. That needs to be addressed. I’ll get one of my kids to sort it out because I’m having too much trouble figuring it myself. Other than the Wi-Fi issues I love it.
I love my camera i also got a solar panel so it makes it easier for me.
My experience with Birdfy — think carefully before buying I bought my Birdfy product through Amazon, specifically because the product listing stated that it came with a warranty. One of the reasons I felt comfortable spending the money on it was knowing that if something went wrong with the product, I would have warranty support available and would be able to get the issue dealt with rather than simply being left with a faulty product. Unfortunately, when I actually needed to use that warranty, my experience was completely different from what I expected. The product developed an issue and I contacted Birdfy because I wanted to have it repaired or otherwise resolved under the warranty that I believed came with the purchase. At that point, I expected a relatively straightforward process: explain the problem, provide the relevant purchase information, and have Birdfy tell me what needed to happen next. Instead, I found the whole experience extremely frustrating. The customer service I received was not helpful, and I did not feel like I was being properly supported as a customer who had purchased the product in good faith. I contacted them looking for a genuine solution to a genuine problem, but I came away feeling like I was being passed around rather than actually having my issue resolved. The most disappointing part is that the warranty was one of the things that gave me confidence to purchase the product in the first place. When a company advertises a product with warranty coverage, customers should reasonably expect that the warranty will actually provide meaningful support when something goes wrong, subject of course to the warranty’s terms and conditions. In my case, when I came to rely on that support, I did not feel that Birdfy stood behind the product in the way I expected. I also purchased through Amazon, rather than directly from Birdfy, because the Amazon listing gave me the impression that the product was covered by the stated warranty. If you’re considering buying one through Amazon, I would therefore strongly recommend that you check the exact warranty terms that apply to Amazon purchases before buying, including who is responsible for repairs, what is actually covered, how long the warranty lasts and what happens if the product develops a fault. I don’t expect a company to magically fix every problem regardless of the circumstances. What I do expect is clear communication, reasonable customer service and a genuine attempt to resolve a legitimate warranty issue. Unfortunately, that was not my experience. The responses I received from customer service did not give me the confidence that my problem was being taken seriously, and I was left extremely disappointed after spending my money on the product. For me, this isn’t simply about the product developing a fault. Products can go wrong — that’s why warranties exist. What matters is how a company deals with customers when something does go wrong. In my experience, the support I received was not good enough, and that has completely changed my view of the company. I would personally think very carefully before purchasing a Birdfy product, especially if warranty support is an important factor in your decision. Make sure you understand exactly what you’re getting before spending your money and don’t simply rely on the word “warranty” without checking the conditions and how claims are actually handled. I am sharing this because I don’t want other people to spend a significant amount of money on a product believing that they will receive proper warranty support, only to find themselves in a similar situation when they eventually need help. This is based on my own experience with Birdfy and their customer service, and I’m sharing it so potential customers can make an informed decision before purchasing. In short: my product developed a problem, I contacted Birdfy expecting the advertised warranty to help, and I was left extremely disappointed with the customer service and the way my issue was handled. For that reason, I personally would not buy another Birdfy product, and I would recommend that potential buyers thoroughly check the warranty terms and customer-service process before purchasing.
I had an issue with shipping. My items shipping information was not updated making it seem as though it was lost in transit. After contacting Birtfy they contacted the shipping company and my product arrived the next day! 5 star company for taking care of me.
The quick response I got for my questions!
Easy to order an item and very prompt delivery
Setup was incredibly easy right out of the box, we had it up and running in no time. My son's elementary school has a bird watching club, and I've set things up so the kids can see the birds that actually show up in our own backyard. It's been genuinely thrilling for them to discover what kinds of birds live in our neighborhood, way more exciting than a photo in a book. We haven't even needed the solar panel yet since the charge has lasted a long time on its own, but we're looking forward to using it once more birds start coming through in the spring. I also appreciate the variety of ways you can mount the feeder. We attached ours to a pole, which has done a great job keeping the squirrels from raiding it. Highly recommend for anyone wanting an easy, engaging way to get kids excited about the birds in their own backyard.
Love everything about my Birdfy feeder so, I got another one.
I love the birdfy feeder metal 2 4k! It it naturally colored and doesnt stick out like a sore thumb in my yard - very classy. The 4k video is SO CLEAR!! And the lifetime subscription for bird id makes the high price so worth it. I’m enjoying this feeder even more than I expected.
Fast turnaround to get product
We already have four B5 camera feeders and now we’re purchasing for our grandson. Love this product so much and excited for him to join in the bird fun
Customer service is superior! They go above and beyond. Products are made well and have given me much enjoyment. Thank you, Birdfy!
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