Monthly average ratings based on 50 reviews
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It’s a scam. They are located in china. They took my order then never shipped made up an excuse the item was out of stock. They refused to refund me saying I needed to wait 60 days for the item to be “replenished” have to report them to the attorney general now.
Scam! Trying to return pants that are too short I had to provide SIX pictures or a video showing they were too short (what a pain) and now they want a picture of the pants with a TAPE measure showing the inseam. Do not buy as you will have numerous hurdles if you need to return them and you will likely NEVER get your money. This is a Chinese online company Revised: After posting my review here I was contacted via FB messenger by a customer service rep. They apologized and told me I could keep the pants and they would reimburse me the cost of pants plus shipping I paid. I appreciate them doing this and I can verify I received the refund. It is too bad this was not the response initially.
The product is ok but the communication is horrendous. Returns are extremely difficult . I believe this is China based company and perhaps that explains the comm problem. I coukd not figure out how to return something emailed them no reply. Called no answer. Then it was. Too late to return.
I wanted to exchange the size of 2 pants I ordered. I was told no exchanges, only returns. I followed all their instructions and instead of getting my money back in 1-5 days as promised, I was told they are taking off $40 from the price I paid. Think twice!!!
Shirts exactly as described. Looking forward to wearing them on my next trip.
I received a different item than I ordered. I submitted a return request through their site, including photos of the incorrect item. I received an email stating that my return was approved but I would be charged a $5.00 return fee--to return the wrong item that they sent to me. I sent three emails requesting that the return fee be waived since I was returning an item that was incorrectly sent to me. After a week of only getting automated responses with no response to my request to refund me in full, I called them. The customer service representative could not find any of the emails that I had sent, including the one just minutes before I called. She said that they had applied the "standard policy" for returns and said I would need to send additional photos for a request to waive the return fee--again, for a wrong item which I did not order. I do not recommend this company due to its inaccuracy in fulfilling orders and for its customer service's inability to understand that their "standard policy" does not apply in a non-standard situation.
I have not received my order. The tracking number they gave for shipping with usps was the order number, so I can’t track not track it. I have reached out to the company and have had no response.
The return process is burdensome and customer service is seemingly non existent. I received a return approval email indicating another email would follow with return instructions. No such email has come. I have sent 2 follow up emails to Baleaf that have been unanswered. I then called Customer Service but got a recording saying all agents are busy and asking me to leave my contact information. Reached out again via online chat feature - but also received no reply/response. I have been working on this for more than a week now. It is a frustrating and disappointing experience!
Baleaf has horrible customer service. Their items run small, so it is difficult to determine the correct size. They allow 30 days for returns, but require that you submit a request, which must be approved a few days later (sometimes requiring photos). There is not an easy was to reach them by phone, though they may call the customer for details. They charge $5 for every returned item! There are other places to purchase items that are more consumer friendly.
I ordered two pairs of travel pants on July 31 and merchandise arrived a few days later. I was not comfortable with the length and decided to return the items. It took two days for approval of my request and I finally received the return label. Followed instructions to return via UPS, strangely the address was the same as Amazon in Shepardsville KY. Tracking showed it was delivered on Aug. 11 by Amazon, but they don’t have any record of this transaction. When I called customer service number on company website, no answer but shortly thereafter I had a voicemail from “Joe” at Valley Sports (no such company) with a Detroit area number which is the number on the company website, informing me to send an email to a fake email address for assistance. To date, I have not had contact with this business and assume their website has been hacked. Filed a fraud complaint with my credit company and am awaiting the result of their investigation. DON’T ORDER FROM BAELEF SPORTS WEBSITE!!!
I returned items and never got a refund! Be careful ordering from them, I will NOT order again!
EDIT: Baleaf reached out to me after I posted this review and refunded the items without the $5 return fees. I changed my review from two to four stars, since I believe they are a trustworthy business who cares about customer satisfaction. =========== I ordered two pairs of pants. One pair had one leg longer than the other, and the other just looked bad on me. I went to return them, and it made me talk with customer service (so they could try to convince me to buy something else) before allowing me to return. Replying to the email did not work as expected, and I had to make an account with them to reply that I still wanted to return the items. To their credit, they responded quickly that my return was accepted. However, they sent me some documents with barcodes, where the instructions in the email conflicted with the instructions in the pdfs. I spent a good amount of time trying to figure out what I was supposed to do. I ended up following the instructions in the email, assuming they override the pdf instructions. They are charging me $5 an item to return, even though the one leg longer issue was their fault and I purchased worry-free protection for $2 (I am now realizing this was a third party thing I should not have wasted money on). I will not be ordering from Baleaf again.
Given the sizing difficulty when buying online, this companies policies are unreasonable. Will not be purchasing Baleaf products in the future.
I ordered three pairs of pants in the same size as a pair I purchased a few years ago, which I loved. I wanted more in different colors. However, when I received the pants, shipped in two separate orders, they were significantly larger than my original pair, despite being labeled as the same size. I notified Baleaf about the issue and indicated that I needed to return the pants. Jenelyn offered me the option to order a smaller size, but I didn’t want to risk receiving more mis-sized pants. I emailed Jenelyn to express my decision to return the items. In response, Joel informed me that I would be charged $5 per pair to return the items. This came as a surprise, as there was no mention of this charge during the purchase process. I also learned from other reviews that I didn't need to buy the "Worry-Free Purchase Coverage," which was automatically added to my order. I have contacted the company several times about my refund, as UPS indicated that they received the returned pants two days after I mailed them. It has now been three weeks since they received the items, and no refund has been processed. I am beyond angry and frustrated with this company. I keep receiving AI-generated messages in response to my inquiries stating that my return is pending. While I loved my first pair of pants from Baleaf, this experience has soured my opinion of the company. I will not be purchasing anything else from them! Their refund process is absurd, and their product sizing is inconsistent. Buyer beware!
Heads up if you shop Baleaf! Update: after this review went up, they refunded the full $43 with no return required, plus offered a discount code. Draw your own conclusions about why that only happened after I went public. ------------------- I want to save you the horror of the AI-script that is Baleaf customer service, but rather than post the entire email exchange, let me summarize what I've learned over many exchanges, for what will be useful for you, my fellow humans. The standard shipping is free if you spend enough. If you want to return any item from you order, $5 is deducted from any refund PER ITEM (not the entire order). Standard shipping does not guarantee a refund unless you choose the add-on Worry Free shipping, which in my case was around $5. If you do choose this add-on, this is the email you get from the third party, Seel, who runs this racket: "You made an excellent choice shopping from Baleaf Sports! They've partnered with Seel to bring you Worry-Free Delivery® on your order #baleafxxxxxx (Seel contract ID: 20260712022 · Fee: $5.19 USD), which allows you to return or exchange your item if there's a product-related issue. You also have access to live support, tracking, and product concierge powered by AI." This is important, notice the wording "product-related issue". What this means according to BaLeaf customer service rep or AI persona "Joel", is that this only applies if something is wrong with the product, like if it's damaged. This does NOT apply if it looks and fits much different than the marketing photo shows. The rep or AI personas would not tell me what the standard shipping covers, even over many email exchanges, they just avoided the question repeatedly, in that weird fake soothing but vague tone that AI uses. But since Worry Free Shipping only covers "product related issues, that makes me believe that their standard shipping does not cover damaged products . Nobody would confirm or deny this, my questions were simply absorbed into the void. If you cross correlate their lack of information about what is covered with the reviews online that say customer service for returns is bad or non existent, a fuller picture emerges. Their standard shipping and standard return policy without the add-on of Worry Free Shipping, is essentially "hope it gets to you and you like it, cuz if not, sucks to be you". This is also important: BaLeaf is far from the last word in mid tier synthetic clothing out of China. I learned through my 47 woman hiking group that CRZ Yoga, OQQ, Halara, Colorfulkoala, all occupy this range also. I googled BaLeaf info and found that they are just 3 percent of the market share, and with this level of very strange, very evasive customer service, they will likely not occupy this position for long. I have not yet shopped the other places, so I cannot review them, but hopefully they have not fallen into the AI enshittification that BaLeaf has chosen. Ask them about their new "Leave us a tip!" option. I asked repeatedly where it goes, that money, and "Joel" told me it doesn't go to any customer service rep or worker, but refused to say where it does go, who it goes to. Secret crowd funding for the company investors? Who will say? Not Baleaf! Good luck if you shop these jokers. Eventually "Dahn" waived the $5. And notably, the reason Dahn gave me was specific and honest: "our website did not clearly provide the details regarding the Worry-Free Purchase coverage in relation to our return shipping fee." Baleaf, in writing, finally admitted the exact gap I'd been pointing at the whole time. I am donating instead of returning. Dhan's reply steered me toward buying from their Amazon storefront instead of Baleaf.com, explicitly because Amazon absorbs return costs that Baleaf can't. That's a pretty candid admission of the business reality underneath all of this, that direct-to-consumer margins are thin enough that "free returns" isn't sustainable off-Amazon, so they built the ambiguous Worry-Free product as a workaround instead of just saying "returns cost us $5, sorry." Which HUMANS understand, we all know that it's a struggle out there in every direction. But it took days to even get this far, to where I finally uncovered that whole structural reason, not just a rude script. The whole thing is absurd in hindsight. A single accurate paragraph, sent the first time I asked, would have taken thirty seconds and cost Baleaf nothing. Instead they burned through Jenelyn, Joel, and Dhan, three separate people (or scripted personas), multiple email threads, an escalation, a fee waiver, and now a lost customer (me) who's telling a 47-person hiking group and leaving reviews across multiple platforms. The "savings" from staying vague cost them vastly more than just answering honestly ever would have.
Baleaf373932 Was ordered around July 1. I was advised that it shipped. On 7/10 I received an email saying it was on the way. When I check tracking, I was advised that it hasn’t shipped. This is not the way to do business. Is it a scam? Why am I not getting an update? UPDATE: I asked for a refund since there was no other reasonable offer. However, they have gone silent. This is an unethical company.
I have reached out to Baleaf five times in the last nine days in an attempt to get instructions to return two swimsuits. I bought four and planned to return those that didn't fit. I wrote Baleaf (as per their instructions) and received a very lengthy AI generated response asking if I would like to try another size. I wrote back and indicated that I was, in fact, keeping two items that fit, and no, I wanted instructions to make a return. I have now received the same AI email multiple times as well as other shorter emails letting me know my case is pending, but with no instructions or follow up. I would *NEVER* buy from this company again. The supposed easy returns are clearly a flagrant lie. I will be filing a complaint with the Better Business Bureau.
Though the excellent quality of the clothes that I ordered from Baleaf were not a good fit for me, I found the return process a bit cumbersome. I would like to commend the company for their excellent communication and customer service in dealing with my issues. I especially want to thank Dhan and Jennilyn for their quick response to my emails and for finding a satisfactory solution . A company I highly recommend.
The leggings fit fine, nothing special, but the pockets are frustrating. They’re way too shallow, and my phone kept sliding out while I was just walking around. Disappointing. 0 Reply
I really wanted to like the pieces I got from baleaf.com, especially because they seem like a decent alternative to pricier workout brands. At first the fit seemed fine, but once I actually went for a run, the leggings kept slipping down and I was constantly pulling them up. Compared to other activewear I’ve worn, the fabric also felt warmer and less breathable once I started moving. I could see these being okay for errands or casual wear, but for gym sessions or running, they just didn’t work for me. 0 Reply
I called and spoke with Trixie about an order I was trying to place. It was my first order with Baleaf and I was unsuccessful in activating the promotional code for a first-time order discount. When I called Baleaf Customer Service, Trixie answered immediately, no delay or transfers to someone else. She listened to me and solved my problem over the phone with me. She is kind and professional and empowered to resolve my issue. Trixie took great care of me. She exemplifies how customer care is done!
I ordered my normal size, but for some reason it just didn’t fit right. It felt way too tight in certain spots, so I’m not sure if it was the cut or what, but it didn’t work for me 0 Reply
Easy order and shipment was prompt. The fit of the capri pants was as described and very comfortable. However the fabric was very easily snagged and after first wearing both pairs have numerous spots where the material threads were pulled. Very disappointing and not a sturdy material at all.
Warning that if you want to exchange an item, they do not accept exchanges and require you to pay $5 per item for any returns, even if you are intending to buy something else. Additionally, due to an error on their part they took nearly a week just to “approve” my return. They were unapologetic about the delay, even though they stated the return “approval” would take 1-3 days (it took 7). They were completely unwilling to work with me and said it’s their standard policy. They did not uphold their policy of 1-3 days, however they were unwilling to do anything to help me because “it’s their standard policy” to make you pay to return items and not offer any exchange options. This was incredibly disappointing after I spent a large amount of money on their clothing. Unless you know for a fact that the clothing will fit (which is impossible to know) then I wouldn’t order from this company unless you want to pay extra to return an unused item. Absurd.
Trixie was able to look up my order and help me quickly! Great support!
Bought two items, did not care for the fabric. Those items were returned on Apirl 6th. Have email the company twice already and have not received my refuund.
Knowledgeable and willing to spend time to ensure customer satisfaction ... Baleaf Sports should be glad to have him representing the company! I only wish the customer service folks at other companies were so easy to deal with. He understood my coupon issue, researched to get the information, then worked to get it resolved quickly. AND made it a pleasant experience for me. Thank you.
Items missing from the order. Baleaf said they delivered the remaining order but did not. Further, there was no camera evidence to indicate that happened. Ordered 3 items and still have only received one. The one item received was of poor quality material and way too big. I’ve requested a return and still have not received instructions to do so-even though they say I should have received them by now. And yes, it was not in my spam folder. Terrible experience and do not recommend.
I ordered a pair of leggings from baleaf.com, the quality just wasn’t what I thought it would be. The fabric felt kind of cheap right away—thin, not very soft, and not like something I was excited to wear. After only a few washes, the seams started looking loose and the waistband got all weird and stretched out. I barely even wore them that much, so it was annoying having to be patient and “give them a chance” when they were already starting to fall apart. Maybe I just ended up with a bad pair, but I was disappointed overall. I kept hoping they’d somehow get better, but they didn’t, and I don’t think I’d buy from them again. 0 Reply
Every time I have talked with Trixy she has been extremely accommodating. She has updated my order and has agreed that I will eventually receive it!!!!
I bought a pair of Baleaf joggers for walks and light gym stuff, and they were fine at first. The fit was decent and they felt comfortable, but after maybe 6 or 7 washes the fabric started pilling and the seams near the pocket began getting loose. What bugs me is the wording made them sound more durable than they actually are, which feels a little misleading. They’re not the worst pants ever, but for the price I expected them to last a lot longer. I wouldn’t buy them again if durability matters to you 0 Reply
The clothing is OK, lots of choices. The return process is a nightmare. When submitted, it takes more than 24 hours for them to "review" your return, before they will send approval and label. The process is awkward - you have to put bar code/label outside and inside. I returned two items, from two different orders, in the same envelope for efficiency -- and they refuse to give me full credit for one of them because the bar code was not on the outside of the envelope, despite it being attached to the item inside. Clearly not a customer-focused company.
I received very prompt polite and repeat messages in order to resolve my issue. The agent Dhan found a way to make sure I received the promotion I wanted and offered more help as needed.
The whole site feels outdated to me. The design is plain and kind of clunky, the colors don’t seem to work together, and the product pages just aren’t very enjoyable to use. I mean, you’d think a shopping site would at least make it easy and pleasant to browse. 0 Reply
I tried to do an exchange and it took way longer than I expected. Support didn’t really give me much help either, so I was just sitting there wondering what was going on?? the whole return process was frustrating... 0 Reply
Dhan was such a wonderful help. Dhan made my experience most professional . He could not have been more helpful. Dhan is definitely an asset to your company. I appreciate all he did with me, so much is gained by having human communication.
Very helpful. Thank you.
Facebook ad showed a BOGO code, but it didn't work, and I noted it in comment. Aaron from Customer Service contacted me and helped get the second free top. I figured out that there was a mistake in the code (darned 1 and l). That was really good service in a short amount of time. Thank you, Aaron! Now I hope the tops fit!
The worst customer service ever. Despite repeated offers to refund my money because the pants were shorter than advertised, they have not performed and are notorious for failing to respond to my emails. (That's really sad, because other than the length being shorter than advertised, I really liked the product and anticipated being a long-time customer.)
This was the first time I ordered from Baleaf Sports. I am trying to buy directly from businesses rather that a third party. My experience was fantastic. I had some questions about my order and customer service was fantastic and personal! When I find a company that is responsive and trustworthy, I am a loyal customer.
Quick, poite and responsive customer service. I Left both voice & EMail request (I don't know which the customer service responded to today) Excellent customer service matches quality of the products!
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exercise sessions, and give them full marks for comfort, warmth, wear, and appearance!
I ordered the moss green leggings, but what showed up looked way more gray than green. The color in the photos is definitely one of those works-when-it-wants situations, because it did not match what I got at all. Returning them was more annoying than it needed to be, so overall disappointing. 0 Reply
I was able to make a change to my order, and Trixy was very helpful.
The store seemed nice and the staff were helpful, which I appreciated. Unfortunately, pretty much everything I came in looking for was out of stock, so the trip ended up being disappointing. Hopefully they restock soon, because I’d be happy to come back if the items are actually available. 0 Reply
I tried ordering a pair of pants from baleaf.com, and I’m still not totally sure what happened in what order. I entered my shipping info, then the checkout froze, so I started over, and at some point I think the cart switched my size on its own. Or maybe that happened the second time I had to redo everything, either way, it was really frustrating. The order eventually went through, I guess, but I didn’t get a confirmation email until hours later, so for a while I wasn’t sure if I had actually bought the pants or not. It just made the whole thing feel way more annoying than it needed to be. I probably won’t order from their site again. 0 Reply
Answered quickly and the return questions were handled efficiently. Very patient and kind.
Trixy was super helpful and kind when I called about my order. I forgot to use my 20% off code online and she graciously adjusted my order. Great customer service. I'm hoping to love my new items as much as I enjoy my current ones.
I follow my returns to make sure I receive credit. Most vendors do it quickly now. This one took 2 months and only AFTER I followed up with them after a month. Different people got back to me at each turn via email, making it even more difficult to track. I did, finally, receive my refund so I gave them a neutral rating, but I won't be ordering from them in the future.
I am very disappointed with this company. I have purchased running shorts in the past and never had a problem. I recently ordered and received a new pair of running shorts. Unfortunately, the company sent the wrong size. I ordered XL and I received a M. I love their product but no fan of their customer service skills. I ordered and paid for in good faith for an item. The company sent the wrong size. I have been reaching out to Baleaf for about week no less than 6 times via email, their return portal and messages left with voice mail. I even tried their online live chat with no response. The customer service with this company is awful. I truly don’t know how they stay in business. Doug W.
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