**One of the Worst Customer Service…
**One of the Worst Customer Service Experiences I've Ever Had** I genuinely cannot express how disappointing and frustrating my experience with Aroma360 has been. From start to finish, dealing with this company has been an absolute nightmare. **Over an hour on hold just to speak with someone. Orders that aren't fulfilled as promised. Misleading pricing. Unreliable communication. And customer service that is practically nonexistent.** For a company that markets itself as a premium luxury fragrance brand, the level of service is shockingly poor. Luxury isn't simply about selling an expensive product; it's about delivering an exceptional customer experience, standing behind your promises, and treating your customers with respect. Aroma360 has failed miserably in every one of those areas throughout my experience. What makes this even more frustrating is that I have invested in their products and services as a VIP customer, only to be met with endless frustration, wasted time, and a complete lack of accountability. After experiencing these issues firsthand, I can certainly understand why so many customers have left negative reviews. I wish I had paid closer attention before doing business with this company. **My advice to anyone considering Aroma360: DO YOUR RESEARCH BEFORE SPENDING A DOLLAR. DON'T DO IT!** There are plenty of companies competing for your business, and no customer should have to chase down orders, spend hours trying to reach someone, or question whether the pricing and promises they were given will actually be honored. I rarely feel compelled to leave a review this negative, but this experience has been so consistently unacceptable that I feel obligated to warn others. **Aroma360 has been one of the most disappointing companies I have ever dealt with. I would not recommend them to anyone.** **Save yourself the money, time, and aggravation. Take your business elsewhere.**
Terrible company to work with
Terrible company to work with. They don’t back their products . I have ordered seceral diffusers and they only work about 8 months and quit. They will not replace or let you return they just try to sell you another more expensive one. Even sent me wrong scents on auto pay and was impossible to try to return for refund ….Buyers beware 💀
Predatory subscription model that…
Predatory subscription model that doesn’t make it clear what you’re signing up for and incredibly difficult to get ahold of/cancel a subscription. Also their products break extremely quickly then you are stuck with the pod subscription that you likely didn’t realize you were signing up for. Terrible experience terrible company
Very bad experience
I don’t know how I fell into this trap; this is the most irresponsible company I have ever dealt with. The wait time to speak with their "VIP" department is hours long. They never deliver products on time, it’s always at the end of the month, even though they’ve already taken the money from my account by the 5th of each month. On top of that, they shortchange you on the product; when they don’t have the 500 ml bottle, they send smaller, separate containers that never add up to the total amount agreed upon. I’ve been dealing with this headache for months. I strongly advise against subscribing, they are an absolute disaster. I can’t even imagine how they manage to stay in business while operating so poorly.
Cannot contact customer service for resolution
My commitment ended with this company, yet their "VIP" portal shows I have a shipment showing up in January and I just received one a couple of weeks ago. I cannot submit an account change via portal (it just spins and then times out), i cannot submit an email or support ticket because it does not recognize that I was/am a customer, and I cannot chat with someone. I have tried emails, but it points me to this terrible, nonfunctioning website. I have not regretted a purchase more than this in a very long time.
Good diffuser. Appalling service. Twenty days without the correct oil.
A good diffuser does not excuse appalling customer service. My Aroma360 Museum Collection diffuser works beautifully. Unfortunately, the company behind it has delivered the worst customer service I have ever experienced. My oil shipments have arrived late every single month, leaving me without oil. Most recently, Aroma360 charged me for three months’ worth of oil and sent the wrong oils. I have now gone more than 20 days without the correct oil to use my machine. Here is what trying to resolve this has involved: • Nine calls to their “VIP” and “concierge” lines in 20 days. • More than six hours on hold. • Not one conversation with a human being. • Multiple emails, texts, and messages through their portal. • Absolutely no response—not even an acknowledgment. Calling this “VIP” or “concierge” service is insulting. Those titles mean nothing when a paying customer cannot reach anyone, get an answer, or have an incorrect order corrected. I understand that mistakes happen. How a company responds is what matters. Twenty days of silence after repeated attempts to resolve a problem is an unacceptable failure of basic customer service. I should not have to spend hours chasing a company to receive the correct products I have already paid for. I have now contacted an attorney, written to and spoken with the Better Business Bureau, and submitted a complaint to the Illinois Attorney General’s office. These are steps I have taken because ordinary attempts to get help have gone nowhere. The most frustrating part is that Aroma360 has a good product. But a beautifully functioning diffuser is useless when the company fails to supply the correct oil and then ignores every attempt to resolve the issue. The charges are real. The customer service, in my experience, is nonexistent. Based on this experience, I strongly recommend taking your business elsewhere. Before committing to a system and recurring oil purchases, consider what happens when something goes wrong. In my case, it has meant paying, waiting, calling, writing, and being completely ignored. One star is more than this customer service deserves. Aroma360 has lost my trust and my recommendation.
Horrible support
Horrible support. They automate the run around. You cannot get to a person. You fill out forms )that don’t work on mobile) and wait. Eventually you get an automated email response asking you to jump through more hoops. Then when you submit their answers, pictures, proof of issue you get the same automated email back. The diffuser leaked. It doesn’t work and they will not send a replacement. Run away. Do not buy from these useless corrupt robots.
Terrible, Beware
We were to receive six 500ml bottles of scent plus six 200ml bottles. We received only the 200ml bottles. I have contacted the company twice about this and have received no response. This is the second consecutive time there have been problems with our deliveries. I cannot contact them by phone anymore. All contact is through email or text , and even this is difficult. Customer service is non existent. When we first used Aroma360 it was fine but it has gotten terrible within the last few months.
Been a VIP member for 2.5 years
Been a VIP member for 2.5 years. Own a Van Gogh and a DaVinci and they both had to be replaced. Scents are lovely but lately, past 2 shipments they’ve been largely out of stock. The worst is that not only is it difficult to reach customer service but, they don’t even have the courtesy to send an email when they show your oils (for the next 3 months) have been shipped and provide you a tracking number, to find out, 10 days later that they sent a tester perfume instead and the oils haven’t been shipped because they’re out of stock. How can this type of disrespect be acceptable to customers that pay into their membership every month to not even have the decency to email when you’re expecting your oils and they’re out of stock? Instead, I have to spend half hour chasing this tracking number and another hour trying to reach them on the phone just to get the “sorry we’re out of stock” line.. I love the scents but who cares when they don’t have them lately so you can’t get them anyway but instead they lead you down this rabbit hole. So upset with this, not worth continuing the membership. This is beyond acceptable in my book of decency.
Product is poorly made and garabage
Product is poorly made and garabage. Impossible to get a hold of anyone and no one hired knows whats going on. overall sad buisness.
Can't keep any oils in stock
I've had this machine for a little over a year now and at first it was good and this year I've had nothing but issues with getting oils delivered to me. I don't even get an email stating the scent I want is out of stock, they just never deliver until I reach out and get a response DAYS later! I am being told only 3 out of the 119 scents they have are available. That is the most ridiculous thing especially because I'm a "VIP" member that pays $109 for this machine and can't even get the scent I want. I went to the store closest to me and asked them if I can just pick up from the store each month and they said Corporate wouldn't allow that. UM... I'm paying and they can't even ship my bottle! This has become the biggest waste of money! DO NOT BUY!
I am a VIP member of Aroma 360 and have…
I am a VIP member of Aroma 360 and have had on going complications with my HVAC Diffuser. My representative Robin, has been absolutely negligent in assisting me with this issue. Robin directed me to the concierge desk, which was no help at all. I tried repeatedly to make a tech-support appointment and was unable to submit that as there is something wrong with the site. I called two different phone numbers given to me by Robin, both of which were dead ends. I reported my frustration and entire experience back to Robin pleading for help and was once again given the tech-support number by her. She literally just resent the phone numer without any other dialogue. I continued texting her for more information and she completely ignored me. This is unacceptable and literally the worst Customer Service I have ever experienced. I am not normally a person who leaves critical reviews but this experience was awful. I asked Robin to have my diffuser replaced as it is under warranty and once again, Robyn refused to respond. Anyone new to this site and considering buying a diffuser and oils, please think twice before signing any contract or getting involved. All they wanna do is sell you oil and more oil, but are not there to help when anything goes wrong. Lisa Miller
I would give them a Minus 10 if I could!
I would give them a -10 if I could! After placing the order I received 5 calls within 3 hours from their agents trying to upsell. I emailed the next morning to cancel my order, with no response. I received a shipping notice within an hour of sending the cancellation email, and received the package via Amazon shipping three days later. Fortunately, I took a screenshot of their return policy, stating that orders could be cancelled and returns were accepted within 15 days of receipt, for a full refund. I continued to try to call their customer service line and email, both places informed me to fill out a customer support form. I filled out and returned several forms, with no response. I filed a dispute with my credit card company, and have documented what has occurred along the way, Today I thought to look back and call one of the numbers of the sales people who had contacted me on the first day of the order, and he promised to send a return shipping label. He said that they are working out some process difficulties. I also noticed that their return policy has changed since last week, with restocking and service fees deducted. Thank goodness I documented the process on their website last week! I am awaiting the return shipping label now. This is a high pressure, impossible to contact company that you should avoid at all cost!
Nothing ever arrives and nobody responds
Nothing ever arrives and nobody responds
Terrible service and frustrating experiences
Do not buy!!!! Signed up for a fragrance subscription as part of a promotion they were doing and every month since I've signed up, they've shipped me the wrong fragrance, and then I've had to contact customer service to get a return label to ship it back to them, and I still don't receive the correct product in my next shipment! Now, they won't let me cancel the subscription unless I pay the cancellation fee. Terrible customer service and bad operational processes. Will not be purchasing anything from them again!
30% of their inventory is out of stock leaving subscribers with the leftover crumbsbed because i lik
I subscribed because i liked a particular scent. The contract says i have 30 days to cancel. It turns out the scent is out of stock and no one can say when it will be back in stock. I cancelled several times through their concierge and their website. They ignore the cancellation and continue charging my $140 monthly subscription for scents i dont like and cant use. 30% of their inventory is out of stock leaving subscribers with the leftover crumbs.
Treats customers as opponents
Thoroughly adversarial. I placed an order on October 7 and then wanted to ask about upgrading the shipping. I could not reach anyone who could help, and afterward I still could not cancel the order. On the phone line, the recorded messages told me to listen closely because the menu options had changed, that the call may be monitored for quality and training purposes, and that call times were longer than normal. I heard the same messages every time I called, so I found them misleading. Only some of the menu options lead to a queue. When I chose one that did not, the system texted me a link to the contact form and connected me to nobody. The contact form returned "Unable to save your request. Please try again." The order page has no way to cancel. A company representative then called me and asked if I needed help. When I said I wanted to cancel, he asked leading questions that seemed meant to talk me out of it. When that did not work, he insisted he had been trying to help me all along. He then texted me a phone number to call to cancel. It was the same support line, which sent me to the contact form again. He also texted me a link to the same form. When I called him back, he did not answer. As of October 7 the order still shows "Confirmed" and is being prepared for shipping.
If I could leave a -5 star review
If I could leave a -5 star review, I would they are those fraudulent company out there if anybody is even thinking about purchasing anything from them Do Not it will keep on charging your credit card even after they send you cancellation notices. They are absolutely the worst company I’ve ever had to deal with in my life.
Don't make the mistake I did by buying…
Don't make the mistake I did by buying from them, they are worse than debt collectors!!!! 6 phone calls, 4 emails, 2 texts all to push more stuff..... said i didn't want the hassle and asked to cancel was told that cost money too. Nothing has shipped!!! Don't get scammed like me!!!!
No stars is what I prefer
No stars is what I prefer. We have paid on Time every month and do not receive the oils. The machine doesn’t work half the time, we stay on hold at least an hour when we call, sales reps are rude and not at all willing to help. This is not a company I recommend. Very unprofessional and lie to you but don’t mind taking your money. Run from this company!!!!
Don’t do it!!!
Don’t do it!!!! I was told I could cancel at anytime when I signed up. Now they are telling me I can’t. I have severe asthma and cannot handle the scents! They said I need to get a letter from my physician. Seriously!!!!! I will be contacting the Better Business Bureau!!!
Disappointing Experience: Unresolved Order Issues, Missing Paid Mystery Gift, and Poor Customer Supp
I am sharing my experience with Aroma360 because prospective customers deserve to know what happens when something goes wrong with an order. I purchased Pumpkin Spice fragrance along with a $15 Mystery Item (Order #A2166906). Unfortunately, what should have been a straightforward purchase became an unnecessarily frustrating customer-service experience. First, the fragrance arrived in questionable condition. The shipping package smelled strongly of Pumpkin Spice when opened, and the bottle appeared to have been opened or leaked. I contacted support, explained the circumstances, and submitted the requested photographs. Their response? They couldn't verify leakage from the pictures and explained that their regular fragrance bottles have a 50 mL capacity but intentionally contain only 30 mL of oil. I understand the distinction between bottle capacity and advertised fill volume. However, that explanation did not adequately address my concern about the condition of the shipment. Second, the $15 Mystery Item never arrived. Aroma360 explained that this wasn't a physical mystery gift but an electronic voucher sent separately by email. I searched my inbox and spam folders without finding it. I was also surprised to learn that the voucher comes with restrictions, including a $75 minimum purchase and exclusions on fragrance oils and certain other products. Third, customer support tried to sell me another program. While my original issues remained unresolved, the representative promoted Aroma360's All-Inclusive Program and offered to connect me with a scent consultant. I found that particularly disappointing. I was asking for assistance with an existing purchase, not looking to make another financial commitment. Finally, my follow-up went unanswered. I sent a courteous, detailed message explaining my concerns and suggesting a reasonable solution: resend the missing voucher and consider providing a holiday fragrance as a courtesy for the questionable condition of the Pumpkin Spice bottle. I explicitly stated that I wasn't seeking a refund and was open to an alternative solution. More than a week later, I had received no response. To be fair, Aroma360's Pumpkin Spice fragrance is excellent. I genuinely enjoyed the scent and would have considered purchasing additional fragrances for the Christmas season. Unfortunately, the quality of a fragrance is only one part of the customer experience. Responsiveness, accountability, and resolving legitimate concerns matter just as much. My advice to prospective customers is to explore competing fragrance companies before committing to Aroma360, particularly before considering a subscription. Based on my experience, I cannot recommend the company. One star — not because the fragrance is poor, but because the customer support experience has been so disappointing.
AWFUL customer service
AWFUL customer service. I literally feel like this company is a scam….
Extremely shady business practices
Extremely shady business practices. I would strongly warn anyone considering Aroma360 to stay away from their subscription. My wife signed up receiving 50 mL bottles, and they later reduced them to 30 mL while charging her the EXACT same price. When she questioned it, they basically hid behind their subscription terms. It gets worse when you try to cancel. When my wife mentioned canceling because she was unhappy, they became aggressive, told her she could be charged the full remaining balance of the subscription, and even brought up sending it to collections. A company shouldn’t have to trap unhappy customers in a subscription and threaten them with collections to keep them paying. Reducing the product by 40% while keeping the price the same only made the entire experience feel even more deceptive. Read EVERY word before signing anything with Aroma360. Based on our experience, I would never recommend this company to anyone.
DON’T GET IN BUSINESS with this…
DON’T GET IN BUSINESS with this company! I made a purchase from Aroma360 today at approximately 11:45 AM. At approximately 12:13 PM, I received a phone call from a sales representative attempting to upgrade my order. During the call, after discussing the upgrade and the additional costs, I decided that I did not want to proceed with the upgrade. I also became uncomfortable with the sales process and decided that it would be better to avoid additional complications and cancel my original order altogether. The representative repeatedly told me that I would receive an email with a cancelation confirmation of my online and proceed with the new order. I was still not comfortable with this and clearly stated that I wanted to cancel both orders. At that point, the representative told me, “I cannot cancel the online order. You would need to call. I can text you the number.” I never received the promised text message or phone number. I then went directly to the Aroma360 website and canceled the subscription myself. Almost immediately afterward, I received a credit card notification stating that I had been charged a $59.95 early subscription termination fee, even though the original order had been placed less than one hour earlier. Shortly afterward, I received a second phone call from another representative. This representative said they could “help” me and waive the previous charges if I agreed to upgrade the system. However, I would still have to pay a $175 activation fee and a more expensive subscription than the one I had originally purchased online and the price discussed during the first call. At this point, I became extremely uncomfortable with the transaction and no longer wanted to do business with the company. I clearly attempted to cancel the purchase shortly after placing the order, but the company did not provide the cancellation information promised by its representative and instead continued attempting to sell me a more expensive product and subscription.
My experience with Aroma360 has been…
My experience with Aroma360 has been extremely frustrating. My machine did not function properly and wasted the scent I was paying for through my subscription. I was also sent My Way instead of the Midnight in Paris scent I ordered. When I raised this, a representative told me they had run out of Midnight in Paris. I should not have to pay for a scent I did not order because the company ran out of the one I chose. Getting help was a struggle. I went to a physical store, where an employee gave me a phone number. I called it for two days without reaching anyone. When I finally spoke to a representative, he repeatedly talked over me and did not listen while I explained the defective machine, wasted scent, and incorrect shipment. I was told a replacement machine would only be sent after they received the defective one, leaving me without a working machine in the meantime. I also asked to cancel my subscription. The representative told me I would have to continue it for six months despite these unresolved problems. When I asked for a supervisor, he said he did not have one and told me to hang up and call again if I wanted someone else. That response was dismissive and unprofessional. I want Aroma360 to address the incorrect scent, the product wasted by the defective machine, and my request to cancel the subscription. Based on my experience trying to get these issues resolved, I cannot recommend this company.
This company is awful
This company is awful. They are always out of the scent you like. Wont let you prepay for a larger supply because you have a monthly contract instead of a 90 day. They randomly sub a different scent without notifying you and the scent wont be anything near the scent you had on order. Then you are stuck with a scent you hate. They try to pressure you into VIP program but then tell you they are going to run your credit and its a 3 year committment. For air freshner. Just buy a machine and buy the scents off of amazon or direct without any committment. Total rip off.
Extremely Disappointed After Three…
Extremely Disappointed After Three Years as a Loyal Customer I have been a loyal Aroma360 VIP customer for three years, and until now, I had never had an issue. Unfortunately, what should have been a simple renewal has turned into an absolute nightmare. In mid-September, Aroma360 contacted me about renewing my VIP membership and promised a new diffuser would arrive within a week. I agreed to the new payment plan based on my previous positive experience. I received a small shipment of oils, but the actual machine never arrived. I called repeatedly requesting tracking information. Each time, I was told someone would contact the warehouse and call me back. Not once did I receive a return call. After weeks of frustration, I requested cancellation. I have now been promised on multiple occasions that my agreement was canceled, yet I was sent a conditional cancellation letter. Even more upsetting was the written transcript they sent me, which portrayed me negatively for being frustrated rather than acknowledging the countless calls, broken promises, and lack of resolution. I was honestly shocked by how a longtime customer was being treated. I thought the matter was finally resolved until I began receiving payment notices from the third-party financing company for a machine I NEVER RECEIVED! The financing company says Aroma360 has already been paid and that I must resolve it directly with them. I have now attempted to contact Aroma360 three more times, and my calls are being disconnected. Representatives have even answered, greeted me by name, and then the call ended. At this point, I feel completely ignored. I understand that mistakes happen in business. What I cannot understand is the complete lack of accountability, follow-through, and basic customer service. I have spent over a month trying to resolve something that should have been incredibly simple. The most disappointing part is that Aroma360 contacted ME to renew a membership I had faithfully maintained for three years. I trusted the company, and I genuinely regret agreeing to renew. I am not asking for anything unreasonable. I simply want my agreement and financing canceled, with written confirmation that I owe nothing for a product that was never delivered. Three years of loyalty should mean something, but regardless of how long someone has been a customer, nobody should have to go through this. I truly hope Aroma360 makes this right. Until then, I would strongly caution anyone considering their VIP membership or financing plans. What was once a company I enjoyed doing business with has become one of the most frustrating customer service experiences I have ever had.
Stay away! Horrible product quality, bad service, and hidden fees
Absolute worst experience from start to finish. My first impression was completely ruined when my diffuser arrived missing the pipette. After waiting to get that shipped out, the diffuser wouldn't even turn on! I requested a return well within the 30-day window (received it on 09/18). To top it all off, after I canceled the 6-month subscription, Aroma360 hit me with a $79.95 early termination fee that I am currently fighting to get refunded. Out of 5 representatives I chatted with, only 3 actually knew what they were doing—a big thank you to Jenny, Gwen, and Ava for being the only helpful ones in this entire process. Save yourself the headache and stay away from this company!
I signed up for Aroma360’s promotion…
I signed up for Aroma360’s promotion offering a “free” diffuser in connection with a six-month oil subscription. I understood that there was a six-month commitment associated with the offer. The problem began when an oil order was processed through the subscription that I did not want, especially since I had just placed a separate order for another fragrance. Because of the confusion, I canceled the subscription and was subsequently charged approximately $80 for the diffuser. I was merely truly to cancel that one order. I contacted customer service via messaging in an effort to resolve the situation reasonably. I specifically offered to reinstate the subscription and honor the original six-month commitment. In return, I simply asked that they refund the $80 diffuser charge and put everything back under the terms of the original agreement. They refused. Instead, I was told that even if I reinstated the subscription and continued making the required purchases, I would have to wait until the entire six-month period was completed before they would refund the $80. That makes absolutely no sense. Basically they want to hold my money hostage. I was willing to return to the original agreement and fulfill my obligation, yet Aroma360 was unwilling to restore their side of that same agreement. This is the kind of rigid, policy-driven customer service that turns what could have been a simple resolution into an unnecessarily frustrating experience. A company should recognize when a customer is making a good-faith effort to resolve an issue—not use technicalities to hold onto additional money. The entire experience left me with a very negative impression of Aroma360’s promotional practices and customer service. I would strongly recommend that anyone considering their “free diffuser” promotion read every detail of the subscription terms carefully before signing up. One final mention is that $9.99 in shipping costs to send a small bottle is hefty.
Absolute rip-off—broken unit, terrible service, and now trying to make me spend more money 2 years l
This company is an absolute rip-off. I bought a diffuser that never worked properly from day one. I tried repeatedly to get the issue resolved with the company, but had zero luck getting any helpful customer support. It was a complete waste of my money, and I am stuck with a piece of crap unit that doesn't work.Now, almost TWO YEARS later, they have the nerve to start calling me out of the blue to try and get me to renew my subscription and spend even more money. It is shameless. Avoid this company at all costs—their hardware is unreliable, their customer service is nonexistent, and their sales tactics are relentless even years after taking your money.
worst customer service
I’m extremely disappointed with my experience with Aroma360. Not only did they ship me the wrong size oil, but they also refused to honor the out‑of‑date oil they sent. Their customer service was unhelpful and unwilling to take responsibility for their mistake. For a company that markets itself as “luxury,” the service I received was anything but. I will not be ordering from them again, and I recommend others proceed with caution.
Terrible customer support
Terrible customer support. I have two of my offices scented with Aroma360 devices. I ordered some room sprays in addition and absolutely no scent to them at all. I tried to return it to the store, but they won’t accept it and claim I need to go through the online support. Do not use this company because once you give them your money, it’s theirs and they will do nothing to make you happy.
If I give a lower score than I would
If I could give a lower score than I would. SOOOO disappointed. Machine scents took forever to arrive. The set up is difficult and the setting are hard to see. Just weird....Forget about setting up with your furnance-that does not work. I want to return this but cannot get in touch with that department. BUYERS BE WARE!!!
I want to share my experience with…
I want to share my experience with Aroma360 because I think other customers deserve to know what happened to me. I placed and paid for order #A2053317 on 5 June 2026. I received the diffuser, but the fragrance I paid for never arrived. Around 17 June, I contacted their customer service via live chat. I was told that the fragrance I had already paid for was actually out of stock. We agreed that Dream On would be sent as a replacement. That replacement never arrived either. I also asked for a copy of the chat transcript by email, but I never received it. Almost three months later, Aroma360 still has my money and I still have not received what I paid for. I have contacted them through chat, email and their support system, but instead of resolving the problem, I have repeatedly been sent from one channel to another and asked to provide evidence of conversations that should exist in their own system. Their own representative, Florence, emailed me saying, “If you have any questions or would like to discuss alternative options, please let us know and we'll be happy to assist.” Yet when I tried to continue the complaint, I was simply redirected back into their support system again. I am also still waiting for an answer to a very basic question: why was I allowed to pay for a product on their website when their own customer service later told me it was not even in stock? Meanwhile, they continued sending me emails asking me to leave reviews for products I had barely even been able to use because they failed to complete my order. I have now completely lost confidence in this company. I want to return the diffuser, receive my full £111.99 refund, and have this matter finally closed. What concerns me even more is that the comments I previously posted about my experience on their Facebook page have disappeared. Instead of hiding unhappy customers, perhaps Aroma360 should address the problems that caused those comments in the first place. How many customers have to go through experiences like this before someone takes notice? How many people are expected to pay, wait for months and repeatedly chase a company just to receive what they paid for or get their money back? This is my personal experience, and I have emails and order records to support it. After almost three months, I simply want my money returned and a prepaid return label.
Horrible horrible
Horrible horrible! They won't let me cancel subscription. The mini pro is broken and they keep sending oils and charging me. I open the oil up and put it in the bigger diffuser. I got a shipment last week I was out of town and I opened it and I got the little bottle of oil. The big bottle was missing and they still charged me for both? Customer service can not be reached and when you do reach them its a language barrier!!! They dont understand. Finally they send you a bull crap email to make it seem thst they are efficient but nothing comes of it. Scam scam scam. 2 hrs on hold and I got disconnected. Maybe I have to take a legal avenue upon my return. Oh and 50% of the time the little bottle of oil is 3/4 empty. I know it should not be full to the top but omg a quarter bottle???? Lets not talk about the room freshener. I bought one and sprayed it 3 times and on the 4th the neck broke off from the glass bottle and oil everywhere. They obviously dont do any compatibility testing.
If I could leave a negative star review…
If I could leave a negative star review I would. This company is a total scam. I received my diffuser and first bottle of oil yesterday. After setting it up the diffuser was not working but leaking oil all over my counter. I called today to return and cancel my subscription and I was told I had to pay an additional$79.95 on top of the originally charged $51.95 because I had opened the bottle of oil. How is one to know if this product works unless the oil is inserted? No amount of logic would move the customer service person off the scripted replies. So, I am paying over $130 for nothing. Plus I have to pay postage to send this back. BEWARE! I should have read all these negative reviews before I bought this.
RUN! Do Not Purchase Anything!
I wish I would have come to trustpilot before apparently signing my life away on a crap product. Their business practices are shady and they give you “free” things with “rewards” and automatically enroll you in a subscription that you have to pay to get out of. RUN! do not purchase or sign anything. Especially the vip program. Apparently you are not permitted to cancel. I’m canceling my credit card on file JUST TO GET THEM TO STOP CHARGING ME! How do you not permit someone to stop buying your product? Customer service is a joke. Good luck getting someone on the phone. The worst everrrrrr
This company doesnt reply with client…
This company doesnt reply with client concerns. I signed up for 1 year they are now telling me its a 3 year contract. I am now being charged duty and that breeches our contract. Cant seem to get ahold of anyone easily and when they finally reply and you try to reply back you have to start a new ticket and they never address your concern
Absolutely terrible customer service.
Absolutely terrible customer service. I strongly recommend thinking twice before signing up for Aroma 360’s monthly VIP program. My experience has been extremely disappointing. I’ve dealt with delayed and missing shipments, leaking oils, and ongoing issues that should have been simple to resolve. The biggest problem is that you cannot get anyone to help you. Calls go unanswered and emails often receive no response. The “VIP Concierge” service that was promised when I signed up has been completely nonexistent. I personally tried to get out of the VIP program because the service I was promised was not being provided, yet Aroma 360 would not release me from my contract. I’m now stuck in a program where I’m paying for a level of service that I simply am not receiving. For me, the products are not worth the frustration of dealing with a company that provides such poor customer support. Whatever you do, I would strongly recommend NOT signing up for the monthly VIP program. If something goes wrong with your order, be prepared to spend a lot of time trying to get someone to actually help you.
Horrible customer service
Horrible customer service, impossible to reach, the diffuser is having issues., the oils I ordered are always back-ordered., stay far away from this company, they will try to hard close you into a contract
TERRIBLE Customer Service
I received a mini pro diffuser as a gift. Because I am not the one who purchased it, they refused to provide any help even though the product ended up completely defective. They also wouldn't do anything to remedy the multiple subscription shipments of fragrance refills that I wasn't even able to use. They wouldn't cancel it, just told me that I can log in to my account and figure out how to cancel it from there. Overpriced, bad product, that the company clearly doesn't stand behind. Eventually the live chat person just ended the chat after they decided I wasn't worth talking to anymore.
one star rating is too high
one star rating is too high. Numerous attempts to get machine fixed or repaired with a run-around via phone and email. After several months, sent in numerous requests to cancel all charges and subscription with more run-around, over an hour long hold on one call (never connected) and even a hang-up after saying "please cancel". TOTAL SCAM.
I wish that I came here before being…
I wish that I came here before being totally scammed by this company. I’m in Canada, they never told me they had a Canadian division so stuck in this US disaster. The free gift certificate quarterly is literally useless. Have not used one in a year. And the whole product is useless for a home unless your hvac runs 24/7. It is truly the worst buying decision I’ve made since …. Since nothing, this is literally the worst. Sales quick to hussle customer service… crickets, everything is difficult. Oh, and now you have to pay extra to pick up your useless oil just so you can put in the cupboard with the other 10. Save yourself on this ridiculous and disappointing experience.
This is the stupidest company I’ve ever…
This is the stupidest company I’ve ever had to deal with. Do not do not I repeat do not deal with this company! They will try to rip you off in any way shape or form they can. I just purchased two oils. Just two oils the full price not the subscription price now I’m getting all these messages saying I signed up for a subscription!! the same exact crap they did last time to me. I’m gonna call tomorrow. Cancel my order and never deal with these people again!!!!
Company would rather lose a customer…
Company would rather lose a customer than swap out bottles that smell awful. There are other diffusers on the market and if your customer service is lacking, your company will fall behind. Do not recommend them.
brilliant customer service
I highly recommend Aroma360! Their aromatherapy fragrances are absolutely opulent and beautifully crafted; the citrus is bright, the florals are stunning, and the woody notes are incredibly rich. Above all, I am so impressed by how well I was treated by the staff. The customer service team is magnificent, attentive, and genuinely cares about providing a brilliant experience. I will definitely be a returning customer! thank you, guys!
Aroma360 would not meaningfully address my cancellation request
I contacted Aroma360 to request a negotiated early termination of my agreement and offered to return the scenting machine immediately. I understood that the standard 30-day cancellation period had passed, but I hoped the company would review my circumstances and discuss a reasonable solution (so far I remained loyal for over 2 years). Instead, Aroma360 referred me to Universal Account Servicing, which explained that only Aroma360 could authorize a termination or equipment return. Aroma360 later sent me a standard denial based on the expired cancellation period, but did not address my request for a negotiated exception or connect me with anyone authorized to discuss one. I made repeated calls, experienced extremely long hold times, and still could not reach someone willing or able to negotiate a resolution. I continued making my scheduled payments because I take my financial obligations seriously and did not want the unresolved matter to affect my credit. My one-star rating reflects the difficulty obtaining meaningful assistance after the sale. I remain willing to return the equipment and work with Aroma360 toward a reasonable resolution. Prospective customers should carefully review the cancellation, financing, and equipment-return terms before signing.
LIARS AND SCAMMERS
I was lied to by the sales person. They told me that I would be able to cancel or pause my subscription at any time which is not true. If that were the case I would not be getting charged every month even when I pause my subscription. I do not need new oils every month. I originally wanted to just simply buy the small air diffuser and this sales person Vido completely lied to me and made me feel like I was getting a better deal when in reality I was being scammed. I will not be paying the monthly fee. I was also told the credit line would not actually be a real credit line and it would not affect my credit score which it clearly does. I want nothing to do with this company. Every time someone reaches out via phone call I am at work. I can only be reached after 4:30 PM PST. If you cant call at that time then email me!!! I try calling the # back when I have time during the day and I get put on hold for HOURS. I am genuinely so frustrated with this company. It is the worst.
Absolutely scam
Absolutely scam , never go there again . Please save your money and your time and stay away from these scammers
