Great product, great price! Customer service outstanding.
If you are looking for a good product and a great price look no further. I currently have a MIG 130. The cooling fan failed. I contacted Arccaptain about a replacement fan. They had me send them a small video of the field fan as well as the serial number to my machine. It turns out my machine is still under warranty. The resolution is to send me a brand new machine. I couldn't believe it. How cool is that. In today's Goofy world it was so refreshing to see a company stand behind their product like this. Trust me you can't go wrong with purchasing one of their machines.
Great product and customer service
Great product and customer service. Purchased the MIG200. Easy setup and controls. Had an issue with my mig torch and customer service responded promptly and resolved the issue.
Arccapaptin a grate company to work with and buy from!
Arccapaptin has been extremely helpful with my ordering and shipping product. They are on top of it, unlike most places their response to a problem is quickly addressed and corrected.Also their products are great. Thank you Arccaptain for everything.
Ordered twice now from ArcCaptain
Ordered twice now from ArcCaptain, and although the products are ok in the sense that you get what you pay for, the service is horrible. Shipping is definitely not fast as claimed on the website, and it's always more complicated than it needs to be. Ordering from Amazon might be easier?
Great! I utilized the email (contact us) option and the response was timely and professional, outsta
Customer Service, outstanding! I have had my 200 for about 8 months or so and mainly attempt to do auto body work with it. I only have beginner skills but for the cost it seems to perform well, at least until I ran it out of gas! Response has been exceptional and I look forward to starting another project!
Technical Support was Fantastic !
Purchased My ArcCaptain 130 A in September of 2025. It has performed excellently. A recent project required technical support . I needed to weld some hooks to a shipping container and was faced with only 2 power sources. My truck Inverter or a solar system installed on top of the shipping container. An inquiry was sent to ArcCaptain as to what my options were. Within 24 hours I had my answer. The Solar System was the best option. The 600W output off of the Inverter was going to be limit the efficiency of the weld . Armed with that I had the confidence needed to perform the work. Sure enough the welding went flawlessly !!! Thanks to Cynthia at ArcCaptain for her personal support !!
Excellent customer service/Great equipment
Excellent customer service/support with very quick response. I had an issue with welding gloves and they offered a generous solution. My order also included the VisionMax X200 hood. I love this hood! I can actually see what I'm trying to weld. Also, the Mig165 was easy to set up and start using. As a DIYer, I really appreciate the auto settings and ability to make manual adjustments. Great products, great company.
Out of the box 100% business
Out of the box used the helmet and I’m hooked. Fast darkening and the true color is awesome. I work on railroad vehicles and I have to get in stupid positions to make a weld and the helmet stayed with me and didn’t slip with the way the headgear comfortably grabs my head. Love it 100%
MIG 200 with Inductance Control
My Arccaptain MiG 200 is a very impressive machine! I’ve been a fabricator and welder all of my life. I have used Lincoln’s, Miller’s and Hobart welding machines. All of them were rock solid welders. I started my own boat building business 35 years ago and Miller’s were what we used to weld aluminum. Great machines but also very expensive. I have since sold my business and retired. Because I still do a few projects from time to time I bought an Everlast 200 Amp cyclone. It is a very good welder, but I could never adjust it to not spatter. Thinking back to the time 45 years ago when I did industrial handrail I recalled using a Miller that had slope adjustments also known as inductance. Since I already have the Arccaptain 55 amp plasma (also a great little machine), I started looking at the Mig 200 and when I noticed it had an inductance adjustment, I ordered one. I finished building my welding table and honestly am very impressed with how nice the welds are. And almost no spatter!! I plan on building a tube frame drag car in the next several months and this machine will ensure that I make NHRA acceptable welds.
GREAT CUSTOMER SUPPORT!
Outstanding customer support/service!!!! Being totally new to welding, I have had many questions and problems getting up and running. ARCCAPTAIN has met my every stupid question and mistake with prompt, concise answers and support! Keep up the good work guys! Special shout out to NICO!!!😎👍
Discount correction
Nico from Customer Service was very helpful in getting my discount correction figured out. Prompt and professional and I couldn’t be more pleased. Looking forward to trying out my first welder!
Outstanding customer service
Outstanding customer service. Fast answer to a question about using my machine.
I’m a reoccurring Customer
I have Purchased several items from Arc captain and have had no issues until lately- delivery that took over a month and a week, but it finally arrived . Cynthia from ArcCaptain. she helped me I Thank Her she was A Blessing Respectfully - Jimmy Sapien
Nico was great to deal with and very…
Nico was great to deal with and very responsive to any questions that I had and made sure that all my ordering needs were met. Machine showed up as described, although I have yet to use it, so I will post another review after testing it out. The only thing I don’t like is it’s really hard to get ahold of someone on the phone.
Very responsive to my messages
Very responsive to my messages, and they shipped me a ground clamp I lost even though it wasn't a stocked replacement item! 100 percent will purchase another unit from them.
Rivet welding shield
I purchased a welding shield from arc captains website and I had it delivered within a few days. I was using it for about a week and tye shield was great. It has a nice screen size and fits well. So I melted a hole through the front when I had to lean over something I had recently welded to reach another area. I contacted customer service and they sent me out a new shield even though I asked if I could just purchase a replacement shell. Just for that I would purchase again.
Fantastic support and prompt replies.
An item in the package deal was not available for shipping, they went above and beyond to make sure they found not just a replacement but that I was satisfied with the replacement. They were so generous as to offer several free gifts as a thank you for not having what was in the original order.
THE BEST EXPERIENCE I EVER HAD
THE BEST EXPERIENCE I EVER HAD I purchased a small welder machine from ARCCAPTAIN a little bit more than 2 years ago ( August/2024) on the first week of September/2026 my welder stopped working. I contacted costumer service by email and explained my situation, in just a few hours they reply back asking me a few questions about the machine like serial number, where did i purchased and a few more ... Nothing crazy , the representative was very respectful saying he/she would do the best to help me. Long story short.. they're gonna send me a replacement even tho the warranty was already expired. IF THAT'S NOT TAKING CARE OF COSTUMERS THEN I DON'T KNOW WHAT I. I RECOMMEN IT 100%. THANKS AR CAPTAIN
I either did something wrong or the…
I either did something wrong or the first machine had an issue. The process was a bit slow because it was all done by email but, I am very happy with the outcome. So far I love everything about the company and machine.
Good customer service
They are very helpful when it comes to customer service. They respond very quick and help a lot. They’re machine is also a really good price for what you get with it
I totally love how this Helmet feels…
I totally love how this Helmet feels and fits. It is packed full of useful designs. I enjoy the true color aspect, it does make a difference. I recommend this to all my home shop and full industrial friends, great product. The price is an awesome bonus.
Prompt shipping
Prompt shipping; good quality and pricing. I ordered the wrong aluminum spool gun for the mig 250 and Nico noticed and contacted me and corrected the issue before it shipped. Excellent customer service! Thank you
The MIG205 MP works great
The MIG205 MP works great. I have only used the plasma cutter, but it exceeds my expectations. So far, the support team (Nico) has been very helpful, responding promptly with answers and no excuses, which I like a lot.
I have purchased 7 machines and tons of…
I have purchased 7 machines and tons of accessories from arccaptain there all great performing awesome machines and I use them harder and more than the average person with a heavy repair service recently I had a slight issue with an 11 month old plasma cutter they responded promptly and quickly had a new machine in transit besides the machines are great my first customer service dealing was excellent as well highly recommend
Received my new tig welder and the foot…
Received my new tig welder and the foot pedal assembly didn’t work. After contacting Nico at customer service I received nothing but exceptional customer support. Top notch! Haven’t had enough time to comment on the welder yet but I can say their customer support is fantastic. All companies should be as good. Thanks!!!
The helmet quality is great and it is…
The helmet quality is great and it is exactly what we were needing. Our original order was lost in the postal system but they sent us a replacement as soon as we notified them of the issue. Great customer service!
Quality Service and Hospitality (:
This 205 is awesome!!!
This 205 is awesome!!! Customer support is superb. All items are above standard quality. I had trouble with one item, and support rectified the situation quickly. I highly recommend Arccaptain.
Great product with great customer…
Great product with great customer service. Quick replies and corrected an order where I requested the wrong accessories kit before they shipped it.
Spool gun failure the second time being used.
I had a failure the second time I used my spool gun. ArcCaptain warranty the part and stayed in contact with me through the process, I received the part and the spool gun is operating as expected. I vewrry happy with the service.
I am completely satisfied with my…
I am completely satisfied with my MIG205MP, It's a great machine. a little hard to figure out, but definitely worth the time ....the representative was very helpful in addressing a small problem, but stayed with me till it was corrected. Wouldn't hesitate to purchase more...
Arccaptain x400 welding helmet AI -Gaurd
What a awesome welding Helmet , Good Job Arccaptain , the self darkening feature is by far the fastest I have ever experienced, the head gear is so much more comfortable than any other helmet I have ever had AND IT Doesn't Fall OFF! ,The wide view is unbelievable, I have 2 cons on this helmet , 1- I see no way to add cheater lens for us old guys with bad eye site , 2- A light for the inside screen would be a plus other than that for the price it can't be beat ! I highly recommend this helmet you just can't go wrong!
Great packaging and great welds
Great packaging and great welds! What more can I say!! Very pleased with it! And the red is the cherry on top!
Quality customer service
I have always had a good expierence with there customer service/support if it were an issue. General product question. Recommendations. With there quality products. The staff is courtious and willing to apply youre input to improve on a product. Give advice to make youre expierence with there products seamlessly easy. They provide updated delivery service information. A solid company with continuous service improvement.
Great review for Customer Service
Great review for Customer Service! Contents of one package got lost in the mail. Arccaptain responded and replaced my shipment next business day, no questions asked. Would do business again.
I have really enjoyed the MiG 200…
I have really enjoyed the MiG 200 welder. Use it pretty much every week day. Not only is the welder awesome but the service and support was amazing. Answered quickly and helped me solve any problems I might have
Thank you arccaptain for providing a…
Thank you arccaptain for providing a great product and always answering any of my questions really fast.
They were great to deal with
They were great to deal with, when I reached out on WhatsApp they were quick with response and had spare parts sent out next day. Loving the experience so far with the MP205.
Great customer service!
Had a great customer service experience. Had an issue with the headgear on my welding helmet and they sent out another one free of charge. Unfortunately the headgear that I was sent was damaged and unusable so I sent them an email letting them know how frustrating this was and they ended up sending me out a whole new helmet free of charge! The customer service rep I was in touch with over the whole ordeal was friendly and very apologetic for the inconvenience and the fact that they were so willing to make things right with a whole new helmet was a kind of customer service I haven't seen since the 90's! Now if they can get whoever manufactures their headgear to use some better quality polymer we'll really be cookin' with gas. Thanks for all the assistance and for doing right by me. You've earned my business for the foreseeable future!
Product works great used the plasma…
Product works great used the plasma cutter often in my shop. I built a rear bumper for my skidsteer. Unfortunately short time after building that bumper. I had a capacitor fail on the plasma cutter and arccaptians service department was great to talk to and sent a replacement plasma cutter
I will order from them again
I will order from them again. I'm just getting started with welding and Arccaptain was recommended by a colleague. For my first order, I only needed a helmet and gloves. Prices were excellent and delivery quick. Unfortunately, my helmet didn't arrive but a simple call to Tina in customer support set thing right. I'm looking forward to trying out my new Arccaptain PSE.
Great experience
Great experience. Initial order was placed through website. Made some mistakes. Ordered Friday. Noticed mistakes Saturday morning. Contact through email got a response by Tuesday the following week. I also messaged on instagram Sunday got a response within 24hrs. So they did better responding on instagram. Anyways they corrected my order which included removing an item and refunding the amount as well as correcting the MiG I ordered. Which was my fault. I wanted the 200 FIT from the ‘MiG 165. Everything got shipped within a week or so.
Ordered wrong selection
I made a mistake on an order and emailed support right away. I immediately got an email back confirming the correction. Thats true customer service.
Poor experience on the 200
Poor experience on the 200, the welder looks great when it arrived. Put the 2lb spool on and the wire feeding motor isn't working at all. 2weeks later after calls and multi emails, I'm shipping the unit back to the company at my expense. Stick welder side worked just fine but 80% of my welding is lite metal and I needed the the mig welder which I never got to use with unit.
I felt misled by the whole warranty...
I felt misled by the whole warranty and return process. What seemed straightforward at first turned into weeks of back and forth, and then my return got denied over some tiny details they never made clear upfront. Every time I contacted support, they just repeated the policy instead of actually helping. It really had that bait-and-switch feeling, and by the end I was just frustrated and regretting the purchase. 0 Reply
Kept Cutting Out on Me
I picked up an Arccaptain welder thinking it would handle some basic jobs without much fuss, but it kept giving me the same problems over and over. The arc wouldn’t stay steady, then it would start cutting out, and before long it seemed like it was overheating. I assumed maybe I had the settings off, so I tried adjusting things a few different ways, but the pattern didn’t really change. For what I needed, it just wasn’t reliable enough. 0 Reply
Great Customer Service
I'm a beginning welder and purchased an ARCCAPTAIN MG165. The machine works great but I had one issue that was really causing me problems. I contacted customer service and Kelsey quickly identified a simple solution to my issue and now my experience with the welder is 100% better, I wish every business would have such wonderful customer service people. Tom Romanowski
Not sure if I got a bad one, but it felt cheap
I wanted to like it, and maybe I just got a dud, but the build quality really didn’t feel great. It felt kind of cheap right out of the box, and it ended up breaking way sooner than I expected. 0 Reply
Top notch people at a top notch company…
Top notch people working for a top notch company making a great product -- Thank you! Kelsey was my point of contact and provided assistance as I had made an error on my order. Kelsey and the team corrected my mistake and got the correct unit -- a CUT55 PRO plasma cutter -- shipped lightning fast and it arrived in perfect condition. We qualified it and were using it in less than an hour from unboxing! Thanks Kelsey and thanks to all in ArcCaptain.
Great support
Great support, I did not receive a manual with my welder, called and talked to Kelsey,she said I could down load and print the manual, told her my printer was not working she said on problem and sent me a printed copy right away, super service, from super person welder works GREAT great product well made
