They throw the elite membership at you…
They throw the elite membership at you non stop during checkout. I declined it every time. The device i bought was 149 and I split it into 4 payments. Why would I accept a membership that costs 120 a month? I got 0 emails about the elite membership, nothing on their website saying I was subscribed to it and yet, for some reason, I get charges I never authorized. Their response? We'll push out your next charge till you try the membership out. No! I said no, but still got charged the money and getting a refund is going to take my bank cutting them off because they don't want to be honest. Shady company, shady practices, I don't care if the equipment works or not anymore. I won't use anything from a company with shady crap like this. 0 stars!
A nightmare situation thanks to false…
A nightmare situation thanks to false advertising on their website. Free trial and free returns is actually you pay for the return and get a store credit to cover cost. Going around in circles with them as that then means it’s not free, plus I’m likely going to have to spend more money just to utilise the credit. AVOID. Additionally the product is poor. Didn’t work for me at all. Complete waste of my time and energy. Wish I’d never purchased.
cheap solution to tightening
What do I dislike? The stupid velcro design. Trying to secure them tight enough for proper contact on either bicep with the other arm's hand is like a monkey trap - the one with a banana inside a coconut with only a whole large enough for the monkey's hand. Convenience and ease of use would be nice - like a sinching mechanism instead of the joke of a cheap design currently implemented.
I cancelled an order they still shipped it
I cancelled an order within five minutes of the order being placed Friday. I received email notification from their support acknowledging my return request. Monday morning the order was shipped out anyways. I called their support at 730 ET when they supposedly are open and their message machine says they’re closed. They would get a zero star for support if I could.
Very disappointing experience with Ape…
Very disappointing experience with Ape Born – unexpected membership charge and poor customer support I’m extremely disappointed with my experience with Ape Born. I did not knowingly purchase or sign up for an Elite Membership. I simply suddenly received an email from Ape Born informing me that a purchase had been made. The order confirmation was for Order #174675, showing an Elite Membership (Monthly) with a “7 Day Trial / $49.99 every 30 Days,” and a total charge of $63.34 SGD. As soon as I received the email, I contacted Ape Born and clearly told them that I had not made the purchase and asked them to cancel it. Their initial response acknowledged my request and indicated that the order had not yet been fulfilled. I then had to follow up several times regarding the refund. I specifically asked why this order had been processed when I had not made or authorised the purchase, and requested confirmation of the refund. What made the experience even more frustrating was that their support team later responded about a different order (#166969) instead of addressing the order I was actually disputing, #174675. I had to correct them and point them back to my previous emails. When they eventually addressed Order #174675, instead of dealing directly with my request for a refund, they sent me a long explanation of what the Elite Membership includes and suggested postponing the next charge. That completely missed the issue. I was not asking what the membership includes, whether it provides value, or whether I could postpone a future payment. I was telling them that I had received an unexpected purchase notification for a membership I did not know I had purchased and was asking them to cancel it and refund the charge. I have since clearly requested that the Elite Membership be cancelled immediately, that the full $63.34 SGD charge be refunded, and that no further charges be made to my account. The most frustrating part of this experience has been the lack of clear communication and the difficulty in getting customer support to address the actual issue. I should not have to repeatedly explain which order I am referring to or clarify that I am requesting a refund for an unexpected purchase. Ape Born had finally resolve the issue financially by cancelling the membership and issuing the full refund. However, this has been a very frustrating and disappointing customer service experience with no explanation of this unauthorized purchase.
I had issues with my belts and Sophie…
I had issues with my belts and Sophie told she will call me back. I got no calls, no communications after that. No resolution, zero customer service, very bad. Please do not waste your time & money
Great service!
I was very happy with my EMS belt. But than it stopped working. Probably because I pulled it to hard to get it tight around me. The belt was a little bit big for me, to use at 2 different points. I wrote an email and now they make a personal belt for me, precisely made for my size. So happy, hope to receive it soon. AND ALL FOR FREE!!! Realy a great customer service
The product is a complete pos
The product is a complete pos. The power pack doesn't have enough power. I only turned it up to 4 on the arms and 9 on the abs and the packs only lasted about 8 min out of 20 before shutting down. Also I had problems with packs staying attached so I had to leave the electrodes loose on my arms and then they shift and will not stay in place and became very uncomfortable. Do not buy!!! To the response, check again because I most certainly have been in touch and the "risk free" is a joke. It's going to cost me $50 to ship it back so technically I would only get about half my money back or I have the option for a gift card for a company that has taken advantage of the situation and I don't trust now and have no intention on ever dealing with again, so why would I want a gift card.
Can't wait to get started with the…
Can't wait to get started with the muscle toners it will be amazing if I could get back to my high school form or even just to my 36-year-old form I'm 43 now and a little too broken down to be able to do the extra gym work so hopefully these work out perfectly. There was a slight issue with the order it appeared that I had ordered two of the thigh and calf modules but in fact I received exactly what I wanted to purchase in the first place and after The Resolution Team worked with me everything fell into place they refunded the additional thigh and calf module and told me to have a great day this is a shout out to all those folks who took good care of me this company is one for the books.
I have been using this device and seen…
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley replaced it. This is a trust worthy company and so professional - BRAVO
Great product BAD customer service
the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and got the same result so i know it is the belt. I have emailed, texted and left voice messages about this issue and all i got was silence. I give 5 stars for the product when it works however i give no stars for customer service since to me it appears non existent. that is why the 3 stars. Finally got a call and now they are sending a replacement.
Warning: does not actually ship to military addresses
Warning: does not ship to DPO/military addresses. I placed an order a few days ago for the ApeBorn belts. The order was accepted, but a few days later I was contacted via email and told that they could not ship the products to military addresses, and asked for a commercial/residential address instead. I do not have another address, so the order was canceled and refunded. The website should not be configured to accept orders that the company cannot fulfill as this cost me time and disappointment even with the refund. The website even says that they can mail through USPS to military addresses on their shipping page, so this seems deceptive. Order #157342, canceled 6 days ago.
Does not work at any levels
I ordered next May 23 and yes I should have tried it on but instead used my old Ab belt. Packaging is very presentable but this is only one good thing I can say. I was very excited to finally use it then Unfortunately I am very very disappointed and extremely upset because belt absolutely doesn't do nothing. It's easy to set up literally 1 minute of work. I sprayed with water using bottle that included in the packaging placed belt on my stomach but no matter what level I select there is nothing going on. I did read reviews before purchasing and it's mixed reviews. I thought I give it a go because half or so reviews is good. Now I deeply I regrette that I made this purchase. Waisting of time and money. It's very sad as I had big expectations based on them advertising. It I’ll go back to my old AB belt. Please don't make the same mistake as me and stay with what works and stay away form these ads.
Today I had made an error with my…
Today I had made an error with my order. I sent an email to costumer services and I received a reply from Nancy within 30 minutes of me sending the email, I am based in the UK and did really think I would be waiting a few days for a reply. Nancy was amazing, my order was corrected with no additional cost.I can honestly say I have never received such prompt, professional, helpful and friendly service. I will definitely be using this company again.
This is my second review and reason for…
This is my second review and reason for this is because I posted review yesterday after opening next gen glut set it up everything as required sprayed with water selected level and it didn't work. I was very disappointed. I emailed Apeborn and at the same time I posted bad review here. What I want to say is that ape born customer service contacted me in very swift manor. After I Read email I decided to fallow advice and read manual via link that was in email when I read manual realized that my next gen glute wasn't charged fully I put on the charger until fully charged repeat all the same process as I did first time and oh my gosh it worked perfectly!!! I just like to apologise to ape born for rushing and posting bad review. I definitely recommend APE BORN to all who wants get in shape faster!! Thank you
I needed some additional help with my new product
I needed some additional help with my new products and I received an immediate response and solution to my issue. Extremely impressed with their customer service.
Amazing Experience
My experience has been amazing! Their service is on point and what you see is what you get. I had a minor issue with one of the arm stimulators and they fixed it ASAP! Sent a replacement right away FREE of charge. I’m recommending them to all my gym buddies and athletes.
One of the straps became faulty after…
One of the straps became faulty after using for 3 months. I contacted the customer service, and they assisted me to troubleshoot. The strap was proven damaged, so they immediately sent me a replacement for free. They responded my query almost immediately and the customer service was excellent. Thank you team Apeborn.
Absolutely amazing product
Absolutely amazing product! I use it every single day and have seen big changes in conjunction with my regular workouts and a diet! 53 years old, this system really helps firm up my facia and give me a great ab workout! My belt started to fail after about four months and they promptly replaced it with no issues at all! Customer service is really top-notch, no problem getting a hold of them and very quick responses, they really seem to care about their product and taking care of customers! I would highly recommend this system to anyone at any age!
Customer service did an excellent job…
Customer service did an excellent job in organizing the replacement for the device that stopped working. The new one has been shipped and it's on the way 24hrs after I made the complaint. Very efficient.
If you’re looking for some really good…
If you’re looking for some really good packaging, this is the product for you. But if you care more about the actual product, save yourself some time, money, and frustration and don’t buy this piece of junk. It’s great that they have a 60 day money back guarantee because you’ll need every single day of that to return it. Customer service is great and constantly calling when you’re buying this thing but as soon as you try to return it, it’s like a ghost town. I finally got instructions on where to send this hunk of junk and did so. They said I’d have my refund in 3-4 business days. I just checked tracking and they received this crap product back about 10 days ago. And I still hadn’t seen it refunded to my bank account. So I called and they said ok we will process the refund now. I asked how long it would take and they said, in a very snarky voice “I just said I’d process it”. Anyway, do yourself a favor and don’t try to buy this cheap piece of s@*t and just have your friend slap you in the face instead.
Amazing customer service
One of products stopped working. Within 24 hours I had a replacement organised and on the way. Amazing customer service. A pleasure to deal with!
Shot-out to the customer service team.
I don't have a review for the actual product yet as I just received it today. HOwever, I wanted to give props to Ape Born because their customer service was top notch! I ordered my product back at the beginning of July. I had not received it and was reached out to by Madison to see how I was enjoying the product and I quickly engaged her on not having received it. Without hesitation, she put me in touch with the customer service team that deals with these issues and Isaac, quickly took on my case and resolved it without any additional hassles or headaches. They simply re-accomplished the order and pushed it through immediately. A few days later, here I sit with product in hand. I can't wait to update the review after I try it.
Do not buy from this company
Do not buy from this company. They customer service is not just bad, it is non-existent. I requested a return authorization code/number. Then I sent them two emails and left an voice message. They have yet to respond. They are making a conscious choice to NOT respond to me, so that by the time they do, they can say, too bad, so sad, it is too late to return. I finally had to file a complaint with the Better Business Bureau and write as many bad reviews as possible. Honestly these people just don't care, they just send out emails that continually say, we will get back to you in 48 hours, but it has been about 3 weeks. I believe that is more than 48 hours if I can tell time right. Don't do business with them, their has to be some other company out there with the same or better product.
I'm very excited to get my new products…
I'm very excited to get my new products for my health journey. I got a little confused when ordering and didn't get my gift card right away but I reached out and received very quick assistance. Nancy was super sweet and helpful resent my gift card and I was able to get the glute stimulator ordered to go with my whole body kit and I couldn't be happier! Lovely customer service! Thank you so much.
Incredible customer service
Incredible customer service. I love the Stimulators for forearm and knee recovery during my training. I had a small issue and the customer service agent I reached out to was incredibly prompt and resolved my issue very quickly. Thanks ApeBorn!
Great product and very helpful
Great product and very helpful. Outstanding customer service and willing to help without hesitation. Very happy.
The customer service people at APEBORN…
The customer service people at APEBORN are really helpful and patient, specially Nancy, who understood my issue and answered the problem quickly.
Great customer service team
Used the product for a few months and love the extra definition it helps bring with regular exercise. The ab stimulator started having a little shortage issues. Contacted customer support and a new one is on the way. Excellent customer service.
Great customer support and response.
Isaac and Sophie worked with me to submit a refund on a purchase. I was guided through the return process and each kept me informed. I received a full refund immediately. The item I returned was working as advertised and fully functional, just wasn’t what I needed. I ordered a similar but different NMES Belt which was perfect for me. This is a very reliable provider of high quality products and tremendous support for success.
Customer Service Surprise
I received my order and one piece of gear had a connection issue. I sent a note and was notified immediately that a new piece was being packed and shipped and I would be updated. As promised I received new equipment and am anxious to begin my journey. The follow through and human touch have been amazing and I can’t wait to get started.
I love the stimulators
I love the stimulators! I received an ab belt that must’ve had a problem. I reached out to support and I received a replacement. It works great!
Contacted customer service about an…
Contacted customer service about an issue I had with the device. They contacted me within 24 hrs of my request with the resolution. Very satisfied with their support.
Shady marketing at its best
Shady marketing at its best. Ads stating one price and then it bumps up to four times the initial cost. Said it was a marketing mistake but they continue to use the ads. Don’t waste your money!
Horrible Customer Service.
I ordered a product and asked them to deliver it to my office so I wouldn't have to worry about it not being delivered when I was not home. I never received the product. When I reached out to them about it they ignored me for over a month, when they finally responded they said that it had been delivered and sent me an image of it sitting outside of my office building. I told them it must have been stolen and that all carries have a fob to get in the building after hours to put packages in the mail room, so I have no idea why that carrier left it outside and asked them to send another and make sure the delivery person delivered it inside the building this time so it wouldn't get stolen again. They told me that they would not replace the product or refund my money unless I could provide photographic evidence that it had been stolen. This is beyond unreasonable given that their delivery service failed to deliver it properly in the first place. Do not buy from this company. They do not provide adequate delivery and customer service and don't deserve anyone's business.
What a scam
What a scam, if you order their product they throw in a 7day free trial subscription to the education. As soon as I got the email I made sure I immediately canceled the subscription way before the product arrived. I used the manage subscription to cancel, and I even spoke to someone who tried to get me to not cancel. Would you know it, they didn't cancel, Now I am two months in and they are still charging me.
The products work & customer service is great.
The products work. The company is continously upgrading the products. Customer service is responsive and helpful. I've used many EMS products over many years. APEBORN is the best!
I purchased the Muscle Stimulators…
I purchased the Muscle Stimulators about 3 months ago and use it regularly. The advertisement is correct in that you feel the work the stimulator has done when you wake up the next day. I use it on my waist and my biceps daily and look forward to the "feel" when I removed the stimulator.
ApeBorn Fitness- New Customer- mixed first impression
This is an updated review because I finally received my order. The main issues with this company is customer service is not easily accessible & the delivery company is not easily accessible. It was a stressful experience & I honestly thought I might not receive the order at all. The first delivery was failed for no apparent reason. My address was correct. The customer service was helpful… when I could finally get them on the phone. The email customer service response were helpful until they were not. Eventually the emails became templates on an email loop. The calls would always go to an automated voicemail. Eventually I spoke to Sophie who offered me a discount & refund for my poor experience with service. Because of the supposed failed delivery, I tried to add delivery instructions to the chatbot for the delivery service. The only option available to communicate with the delivery company. After navigating the delivery instructions, which was to call me upon arrival. The order was finally delivered but delivery instructions were NOT used. I am about the try the equipment. The next review will share my experience with the equipment. The packaging is really nice. But honestly communicating with this company & their delivery service is very challenging. I noticed that most not all of my social media posts were deleted by the company. Here goes to actually trying the equipment after finally receiving the product.
Best EMS equipment
I have tried many EMS equipment but by far this is the best . It is a bit uncomfortable when initially put on but you get use to that and doing the exercises with these straps on definitely make a big difference, not only are the exercises harder the results are obvious in 2 weeks! As for the customer service, they cannot be more helpful , highly recommend and will continue to use their products in the future!
I bought an ab stimulator months ago…
I bought an ab stimulator months ago but it didn’t have much power which I thought was normal. I then decided to stick the arm pads which I hadn’t used onto my stomach . The difference was unbelievable. I got in touch with customer support and eventually I got upgraded to the ultra gen ab stimulator with the cost of my faulty device deducted. I received the new device which was great but it only had one controller and I wanted a spare. I got in touch with Nancy who told me they would send a controller pack out as a goodwill gesture. I thought, likely story but lo and behold I received a pack of 3 after a couple of weeks. The service from Nancy is second to none. Thankyou Nancy and Apeborn fitness
My Ape Born Odyssey
I started off my journey about 6 months ago, doing arms and abs. I'm not a skinny person by a long shot. I did 20 minutes a day twice, and after time, changed modes, and increased intensity. Naturally, I can't say I've hit every day, but, these are so mobile and easy, I've taken them with me traveling even. 6 months in, and the results are more than noticeable, shirts are tighter around the arms, core is dropping pounds and gaining strength and definition. I may have been skeptical at first, but, this was the best decision I've made this year, and I have no intentions of ever stopping. I'm very grateful for Ape Born's customer service too, they were eager to help when I had questions, and excellent to deal with.
Customer service is amazing
Customer service is amazing. Promptly answers to all your questions. Had a problem with our stimulator and straight away they responded and said replacement is on its way.
Shipping Issue Resolved
I had a recent shipping issue with ApeBorn that was at first a little confusing because I have ordered from them on three separate occasions (yes I do love their products that much). We finally got it all sorted out and as always they provided great customer service during the confusion. They actually read my emails explaining the issue and responded accordingly. My new products are in route.
A+++
Great product & great customer service—can't go wrong with APEBORN!
They are working great on me, partial replacement efficient and no problem at all
They are working great on me, had a small problem with a faulty disc but they literally replaced all 3, no questions asked within the day id sent the email about them. The program that comes with is really good and again ill say, its a really good product, solid build, feels great and actually works. Im really happy with this so thanks again CB
I had a defective arm bad
I had a defective arm bad. Customer service answered back within less than a day. Was asked to send a short video showing what was defective. Next thing I knew, I had an email showing order number for replacement. Very satisfied with the product and customer service
Wonderful product its legit work out…
Wonderful product its legit work out after a good work out ty very much apeborn looking forward to second order got it cheaper with 75 dollar gift card only paid 19. Odd pence free shipping
Been waiting month for products
Been waiting month for products, getting the runaround...zero communication
The product feels premium and seems…
The product feels premium and seems like it will last a long time, versus the others that I had that lasted only about 6 months. Their customer service is great as well and they will get back quickly.
