Really good customer service from linda…
Really good customer service from linda m she got straight back to me at unsociable hours great customer service.
Lee mitchell
United Kingdom
Showing 50 of 50 reviews
Monthly charge
I contacted YouFibre in regards to my bill for the month as I was down 8 days and wasn’t happy with the charge and Edgar A looked into this and has sorted this for me. Thank you Edgar A, very helpful and polite.
A Mayes
United Kingdom
As always 5* service from You Fibre
As always 5* service from You Fibre. Edgar helped me upgrade my speed package tonight. Nothing is ever too much and they’re always very accommodating.
Zoe
United Kingdom
quick service solving technical issues
quick service solving technical issues
linas linas
United Kingdom
Great when it works
Great when it works, but good luck getting anything fixed when it doesn’t. Had nothing but problems since Brsk switch. Unable to login to my account online or through the app - because my email somehow is not registered on their system, despite all the marketing emails and all my previous correspondence. Had to raise multiple support tickets to enable betterIP. Still havent had a refund for betterTV that i never recieved. I gave up chasing, the stress is not worth the £15. Regular bouts of 27% lost packets, leaving the connection borderline unusable. Support that responds once, then ghosts you. I genuinely regret leaving Virgin. They where expensive and upload speed was terrible, but never had any service issues. Oh well, at least i can leave in 18 months.
Dustin Pawlowski
United Kingdom
AVOID at all costs
AVOID at all costs, these people are the scum of the earth. While my father was going through treatment they managed to mess up my parents landline number so doctors and medical staff could not contact them. Now my father has passed they wanted the account put in my mother's name and the internet and phone are not working.
Clive Malam
United Kingdom
Great Service shown today
I had to get an engineer out for the first time today for an intermittent issue I've been having for the first time after 12 months into my contract. Umar Mahmood came this morning and soon had things sorted for me. Very professional guy and obviously knew his stuff. Made sure all my devices were set up after a change of Router was found to be necessary. Thanks for a great job done. Need more workers like him around !!
Dale Johnstone
United Kingdom
Needed a quick bit of support tonight
Needed a quick bit of support tonight, clicked on the chat button, an agent jumped on and sorted the problem out in 5mins
Mr L Attwood
United Kingdom
I love the fact that I can send a…
I love the fact that I can send a message via chat and get a response within a few minutes, without having to wait in a queue. The internet signal is very good; I am very satisfied with the service, and I recommend YouFibre whenever I can.
Agnaldo Cassiano Dos S Jr
United Kingdom
Great service
I had a problem with renewing my contract with a particular deal. I used the live chat and Carly was very quickly able to sort out the issue satisfactorily. Thank you Carly! Great customer service and great broadband service for a good price!👍🏼
C L
United Kingdom
Poor service
Recived an offer for the youfibre 2000 for an extra £2 a month. No brainer. Engineer booked for 29/10/26. He arrived on time. Removed my eero equipment, dumped them on the coffee table. Asked me the best place for the mesh extenders. These were placed in situ. Gave me a little sticker and said I need to contact youfibre to set the system up.told me I had to download sagemcom app. When I explained that I'm 68 and not sure how to set it up. He said not my job, I just fit it thats all. Then he left. Talking to youfibre through the chat line, edgar was very apologetic as to being left like this, and after many instructions and attempts to join the wifi router. Nothing worked. I was then passed to the technical dept. Betty stated that the system does not work with that app. After more attempts and trying different passwords, there are two shown on the router. We managed to connect to the Internet. We then had to connect the two mesh extenders. I decided to call the help line, and managed to get Betty, who can I just say was a star. But after over an hour of trying I could not get any of my devices to connect to the router or Internet. No cctv ring devices nothing. Bearing in mind this was the youfibre 2000, the maximum speed we could get was 68mps. After having enough, I removed everything and reconnected my 1000mps eero system. Everything connected and with all devices connected 550mps. The saviour was Betty who has sorted everything out for me to revert back to my original system. Very poor service from the installation side, but great service from the technical team. Maybe I was spoilt as when the system was fitted over two years ago, the installers did everything for me and didnt leave till everything was up and running and I understood everything.
Tony Houghton
United Kingdom
Youfibre is good
Youfibre is good. I have my router upstairs. I had an issue with poor WiFi signal downstairs. I had an engineer come down over a year ago, the issue didn’t really improve. I had another engineer come down today called Aftaab. WiFi is working a lot better now, thanks to Aftaab from the Preston area. Downstairs is still not as fast as upstairs but is working a lot better than before. Great work and thank you!
Jeffin Shoji
United Kingdom
Your operator Altin was very good with…
Your operator Altin was very good with me, very kind and considerate helped me a lot. Nothing was no trouble for him. Regards
Miss Jean Harris
United Kingdom
Samantha made all the difference.
Samantha responded within 2 minutes to my angry email, was helpful, knowledgeable and understanding. She accepted that she needed to verify that she was genuine, as well as asking me to verify who I was. I was almost at the point of giving up on YouFibre, but she made all the difference.
Dr Margaret Gilley
United Kingdom
Fantastic Customer Service
Nonhlanha has been fantastic, promptly sorting my contract buy-out and previously arranging for an engineer to come and look at our router for some post-install issues. Couldn't recommend enough, an absolute breath of fresh air compared to my previous provider.
Morgan Yarnton
United Kingdom
Hi i spoke to edgar to renew my…
Hi i spoke to edgar to renew my contract for another 2 years , it took me 10 mins so easy and stress free cheers
Daniel Armstrong
United Kingdom
Fantastic customer service really…
Fantastic customer service really helpful when switching from virgin media
Alan Wilkinson
United Kingdom
Thank you Keneuwe
My father who was a customer passed away recently so there was a need to cancel the subscription as soon as practicable. As you can imagine , this situation is stressful and very difficult to deal with. I was very fortunate to deal directly with Keneuwe who was fantastic throughout the whole time of correspondence. They were open , honest, respectful and very professional during my contact with them. I just want to pass on my sincere thanks for the way I was dealt with , I wish Keneuwe all the very best with their future. I cannot give any higher praise. Thank you Glyn Jones
Glyn Jones
United Kingdom
Carly
Carly. Upgraded my plan within seconds.
Kingsley
United Kingdom
The customer service is seriously lacking.
The customer service is seriously, seriously lacking. It's the main reason I can't recommend this company to anyone. Sure it's cheap. But there's a reason for that and it's Poor hardware. Paying for 1 gig or above? Forget seeing those speeds on WiFi. Never going to happen unless you buy your own router. Unknowledgeable customer service. I'm not changing this to 5 stars. I've already done that.
Billy
United Kingdom
Efficient
COURTNEY WENZEL was very quick to respond to my query. It was processed and cleared will great efficiency. Thank you very much
Dalena
United Kingdom
Edgar A perfect customer service
Edgar A was so friendly and knowledgeable, perfect customer service thank you
Ben Rowland
United Kingdom
Contacted YouFibre via email.
Contacted YouFibre with a question via email today and was really impressed with their service. After being asked to submit some information in regard to my account the issue was resolved within minutes - almost immediate response from Noluthando N with my question answered efficiently. Really good customer service
Toni
United Kingdom
Marc was very professional and amazing
Marc was very professional and amazing. Listened to my issue, did a proper check and sorted it out. Very impressed with youfibre
Claire
United Kingdom
Great job
Fast response from the web chat super helpful very impressed
Mrs andrea sheldon
United Kingdom
All sorted
After an issue with phones, Samantha suggested we go back to email to sort out my issue and bobs your uncle, my password issue is all sorted. So thank you YouFibre but especially Samantha
George Sam Baldry
United Kingdom
i am really disappointed in the service…
i am really disappointed in the service from you fibre i have had no internet for 6 days now an engineer was booked on the first day was supposed to arrive today no show ! apparently. i engineer apt has been booked even though i have the email and the online chat screenshots - still no internet and no contact from you fibre , lovely young man Kobano (i think he was called ) on the phone could not have apologised more and is the only person who has made this experience more bearable ! but i still have not been contacted by anyone and no engineer has arrived - i have nothing it the home that we don’t use the internet for so we have had no entertainment, music, pc, tv or computer all my children are off college and school for the week this is totally unacceptable and i still don’t know how long it’s going to take for anything to happen
Nicola Brown
United Kingdom
Patricia was very helpful.
Patricia Dire was very helpful and efficient. Slightly annoying that I couldnt get through on the phone despite trying different numbers. Thankfully Patricia helped quickly on the chat service on the app.
Claire Joanne
United Kingdom
Was having trouble with internet…
Was having trouble with internet coverage Sam came and figured out the issue almost instantly, explained why it was happening and also how he was going to fix it he was super friendly and explained everything so I could fully understand
Kera Kitchener
United Kingdom
Marc came to our property to repair…
Marc came to our property to repair after terrible internet following our original install, he rectified the problems quickly. Fab job!
Kerry
United Kingdom
I had a billing enquiry which Max…
I had a billing enquiry which Max sorted speedily, fantastic service.
Tina N
United Kingdom
Edgar was a true star got me back on…
Edgar was a true star got me back on straight away
Nelly
United Kingdom
Amazing firm always the best internet
Amazing firm always the best internet
Liam Pomfret
United Kingdom
Definitely worth switching to Youfiber
Just had our Youfiber connection installed. The instillation engineer who came was great, explained every step of the way and was done within an hour of arrival. After setting the router up I tested our speeds and got exactly what I am paying for. Very pleased with everything and glad we switched from Virgin.
Jon Dawson
United Kingdom
So Far So Good!!
I’ve been with YouFibre for nearly a year now on the You2000 package, and I honestly can’t fault the service. The speeds are excellent, latency is very low, and I’m getting exactly the speeds advertised. So far, everything has been spot on. Very happy with the service and would happily recommend YouFibre to others! Thanks, YouFibre! 👍
Tes
United Kingdom
Impressive response to issue
Wandile was very prompt, courteous and helpful. Very impressed with the speed of response and hope the engineer can rectify the issue tomorrow.
Ruth Riggs
United Kingdom
Had an issue with my broadband signal…
Had an issue with my broadband signal YouFibre sent out one of their engineers Umar Mahmood who diligently worked through all the options until he had found the fault. My broadband is now up and running thanks to Umar..
Peter Houghton
United Kingdom
I could not have been happier with the…
I could not have been happier with the chat experience today with Simphwe from Support, who went above and beyond what I had expected. Please pass on my sincere thanks for a great chat & resolution to my reason for contacting you. As slways, my interactions with YouFibre have been nothing but excellent & I would recommend them highly to anyone thinking of switching or signing up. Thank you again.
Yvonne Bentley
United Kingdom
Good service from Andile S
Good service from Andile S. to solve my YouFibre problem.
Dewi Lewis
Italy
Edgar was Very helpful and quick to…
Edgar was Very helpful and quick to reply to my enquiry, and i have now signed up to a new contract, very happy with the broadband service that i have received for the last 18 Months.
Clive Sewell
United Kingdom
Kgomotso gave me good advice and it…
Kgomotso gave me good advice and it worked
customer
United Kingdom
Just renewed
Just renewed, very happy with the service. Had no issues at all while using them unlike some others. Happy to recommend to others
mark percy
United Kingdom
Patricia Dire helped me replace my…
Patricia Dire helped me replace my contract with a newer cheaper contract of exact same plan without any additional charges. I can't thank her enough. Such kind of service is what every customer expects. We'll done
Priyank Pravinchandra
United Kingdom
Outstanding Service from Finn at…
Outstanding Service from Finn at YouFibre! Finn was absolutely brilliant from start to finish when setting me up with my glorious 8Gbit fibre broadband! He was incredibly professional, speedy, efficient, and accommodating throughout the whole visit. Everything was handled smoothly, and he made the entire installation process quick and hassle-free. It’s refreshing to receive such excellent customer service from someone who clearly knows what they’re doing and takes pride in their work. Finn is a real credit to YouFibre! I would definitely recommend YouFibre to anyone interested in getting super-fast fibre broadband, especially if the service is as good as the installation experience I had with Finn. Fantastic service all round! 🚀
John COnnor
United Kingdom
Problem resolved
Edgar was very professional and resolved my problem straight away. First class. Thank you.
Linda
United Kingdom
Tabello was excellent at solving my…
Tabello was excellent at solving my issue today,going above and beyond what I requested.
Kirsty Mochan
United Kingdom
I didn't think I was getting the speed…
I didn't think I was getting the speed I should, but Edgar was great and explained it really well. Thanks Edgar! Also a special mention for Amy who upgraded me. Thankyou. You were fantastic!!
John Hargreaves
United Kingdom
Just had it installed a couple of days…
Just had it installed a couple of days ago had a few teething problems but they sent an engineer straight back out the next day Francisco S what a great guy and so knowledgeable he was determined to find and fix my problem and by god he did such a nice bloke probably the best engineer from any company I've had the pleasure of dealing with would highly recommend the service especially when the follow up was so quick and helpful
K weatherald
United Kingdom
Changing Direction Debit date
Changing Direction Debit date, very straightforward competed quickly
Steve
United Kingdom
Harvesting personal data
Their fibre availability checker does not give results for your address unless you provide personal data first. Why?
Daniel Hennessy
United Kingdom