Monthly average ratings based on 90 reviews
Showing 50 of 90 reviews
The lag time and slow refresh rate is ATROCIOUS, especially when working off-site or from home. Results in multiple document versions, ghost versions or folders, especially when renaming or moving docs/folders involved Lacks real-time document editing capabilities e.g. files must be decrypted or downloaded to edit)
Achtung bei Probeabo wird gleich noch 14 Tagen automatisch der Jahresbeitrag abgezogen. Der Hinweis der Test sei kostenlos ist also reiner Trick. Das nenn ich billige und ihre führende Geschäftspolitik. Ganz abgesehen von der langsam und sehr komplizierten Wirkungsweise von Tresorit. Am besten Hände weg von diesen Produkten.
J‘ai constaté il y a trois jours que Tresorit avait effacé plus de 10‘000 fichiers professionnels sur mon compte Tresorit. J‘ai immédiatement cherché du support. Pas de téléphone, une adresse mail, à ce jour toujours pas de réponse. Heureusement que j‘avais maintenu mon abonnement chez leur concurrent. Ils m‘ont aidé et après trois jours je suis à nouveau chez eux. Tresorit est cher, lent au possible et il faut le dire, sans support. Allez chez Dropbox ou Proton, ils sont tellement meilleurs.
Dear Madam Roberts, ( R O B E R T S L E E 6 1 8 G M A I L C O M ) I would like to express my heartfelt appreciation for your professionalism, patience, and support in helping me recover the funds that had been frozen on a cryptocurrency platform I had been persuaded to invest in.Throughout the process, your guidance, communication, and willingness to assist me made a significant difference. It was a very stressful and difficult situation, but your support helped me navigate it with greater confidence and reassurance.I am genuinely grateful for the time, effort, and attention you gave to helping me resolve this matter. Thank you sincerely for your kindness, dedication, and assistance. Warm regards, Lada Adamic 0 Reply
Ich benutze Tresorit seit fast 10 Jahren als „Professionell“ Account. Über die Jahre hat der Cloud Space beachtliche Fortschritte gemacht. Schnelle, zuverlässige Synchronisation mit guter Apple Integration. Auch die zunehmenden Features sind beachtlich, wenngleich nicht alle gleichermaßen notwendig. Nun passierten zwei Dinge: innert 2 Jahren verdreifachte Gebühren - ok, andere haben auch erhöht. Aufgrund der mittlerweile kompromittierten eigenen E-Mailadresse an der leider der gesamte Account hängt, kann diese nicht einfach in den Einstellungen geändert werden. Alles muss in einen neuen (Test-)Account transferiert werden, der anschließend freigeschaltet werden muss: Genau hier liegt der Haken: Die 06/2026 bezahlte (!) Lizenz für 12 Monate wurde nicht umgeschrieben, der alte Account aber sofort gelöscht. Bislang keine adequate Problemlösung des Supports !!!
He sido usuario de Dropbox durante años, pero hace unos meses me cambié al plan Tresorit "Personal Essential". Mi experiencia general es muy buena, aunque con un par de detalles importantes a tener en cuenta. Lo que más me gusta: Su aplicación para Linux (Ubuntu): Es excelente, muy bonita y completa. Lo mejor es que, al instalarla, te permite montar el almacenamiento como un disco virtual más en el sistema para acceder rápido a los datos. Flexibilidad: Puedo combinar el disco montado con la sincronización tradicional de las carpetas que yo elija. Usar ambos métodos a la vez es comodísimo. Seguridad: Es más caro que Dropbox, pero compensa por el cifrado de extremo a extremo. Aunque este cifrado provoca un leve retraso en la sincronización, prefiero mil veces esa seguridad. Lo que NO me gusta: Falta de transparencia en los precios: Los precios de su web no incluyen el IVA y no lo indican con claridad. Me llevé una sorpresa al ver el cargo real en mi cuenta. Pensaba que pagaría los 11,99 € que anuncia la web, pero al sumarle el 21% de IVA, la mensualidad real sube a 14,51 €. Deberían avisarlo antes del pago. Conclusión: Un servicio impecable a nivel técnico y de privacidad, especialmente si usas Linux. Solo asegúrate de calcular el precio con los impuestos de tu país antes de contratarlo.
Es gibt keinen funktionierenden Support, login hat nicht mehr funktioniert und dann wurde mir mit email angeraten neuen Account anzulegen. nun sind alle daten gelöscht und das obwohl behauptet wird, dass die daten sicher seien.
Laaaaaaangsaaaaaaaaam. Ernsthaft, als würde jedes Byte einzeln in die Schweiz getragen. Dafür aber hohe CPU-Last des Clients, das ältere Notebooks oft an die Grenze bringt. Überhaupt ist die lokale App leider sehr unintuitiv, selbst als IT-Spezi such ich mir dauernd einen Wolf wenn ich mal was einstellen will.
They delete your account based on inactivity with quite a short timeframe. Not acceptable at all
After years of using Sync.com for our business, we finally made the switch to Tresorit, and I only wish we had done it sooner. We manage a team of five people, and our experience with Sync.com was plagued by constant syncing issues, delays, and reliability problems. File synchronization often felt unpredictable, and it became a recurring source of frustration for our team. Since moving to Tresorit, the difference has been night and day. It simply works. Files sync quickly and reliably across all devices, collaboration is seamless, and we haven't experienced a single issue since making the transition. The platform feels polished, professional, and dependable—exactly what a business needs from a cloud storage provider. If you're currently struggling with Sync.com or another file-sharing platform, I can confidently recommend giving Tresorit a serious look. For our team, it has been one of the best software decisions we've made.
I use tresorit mainly because I like having 2-factor authentication on my files. It does make me feel more secure, especially when I’m signing in from a new laptop or somewhere I don’t usually log in. That said, the 2FA process can be annoying sometimes. The codes don’t always show up right away, and when I switched phones, the instructions weren’t as clear as they should’ve been. I ended up feeling like I had to figure out parts of it myself, which was frustrating. Overall, I still trust the service and it does what I need it to do. I just wish the communication around account security stuff was a bit more straightforward. It’s good, just not as smooth as it could be. 0 Reply
I found the UI really simple and easy to get around. I’m not sure if I’m just using the basic features, but everything felt straightforward and clean to me. 0 Reply
I mostly use Tresorit through the web app, and it’s been solid for me. Uploading files is simple enough, folders are usually easy to find, and sharing links works without much hassle. I do get a little confused sometimes when larger files take longer and I’m not sure if it’s my connection or Tresorit being slow, but it’s never been a huge problem. Overall, I trust it and it does what I need. 0 Reply
I mostly use Tresorit on my Windows laptop, it’s been dependable. Syncing has worked well for me, and I do like being able to pick which folders stay offline. The app is straightforward enough, so I didn’t have much trouble getting used to it. That said, I can’t pretend it’s perfect — it does feel a bit sluggish when it’s starting up or scanning through a bunch of files. I wish it were faster, but for the most part, it does what I need, so I’m sticking with it. 0 Reply
I just wanted to set some basic link permissions, but it took way more digging around than it should have. It was... frustrating for something that should be simple. 0 Reply
I’ve been using Tresorit for team projects and sharing files with clients, and overall it does the job. The permissions and secure links are definitely a plus and make me feel better about sending sensitive stuff. That said, it’s not always the smoothest experience. Syncing changes can feel slow, and sometimes it takes a bit to figure out which version is the latest. I also expected things to feel faster when working with others, especially compared to something like Google Drive for quick edits. It works fine once you get used to it, but I do wish it was more responsive. 0 Reply
It’s definitely not the cheapest option out there, but after using it recently, I feel good about the price. The secure storage gives me some peace of mind, and that alone makes it feel worth it for me. 0 Reply
Uh, the storage space is enough for what I need. 0 Reply
I’ve been using Tresorit on my Windows laptop, my iPhone, and sometimes the tablet when I need it. So far it just kind of does what it’s supposed to do, which is nice. Everything syncs without me having to babysit it, and I can open the files wherever I happen to be. Sharing links has been straightforward too, same idea on each device. It’s been really handy for work when I’m going back and forth. 0 Reply
I wasn’t really expecting to care much about Tresorit, but I’ve been using it for my work folders and, to be fair, it just kind of does its job. Files show up on my laptop and phone quickly, and I haven’t had any missing changes or weird sync issues so far. Not much to complain about, honestly. 0 Reply
I kept running into issues with the access settings, and people on my team couldn’t open files half the time. To be fair, it might make sense once you really learn the system, but for everyday use it felt way more confusing than it needed to be. 0 Reply
Not Great. My clients had terrible difficulty downloading images so I had to create more and more links with smaller and smaller files. Then, I got a notification from a client, not from Tresorit, that I had reached my sharing limit?? I was no where near capacity on the service that I paid for ( 1 yr in advance ). Only then did I discover that I was only allowed a certain number of links. I found the upload speed to be slow btw. My client, therefore could not download the files that they needed. Tresorit came back with - I could wait until the following month for my client to download or I could upgrade to get some more links. This was really unfair, because I was totaly unaware of the link limit, and I was only over the link limit because of the problems I was having. Tresorit CS is clunky. So with 11 months to go I asked for them to close my account and give me a refund thankfully this they have now done. It may be that Tresorit are good for certain businesses, but I think that the issue may have been that my image files are quite large.
The audit logs make it super easy to see what happened and when, so you’re not stuck guessing like an idiot. Really handy for tracking stuff down fast. 0 Reply
Support got back to me quickly and fixed my login issue without turning it into a whole complicated thing. They were patient with all my questions, which I appreciated. Still, having the login problem happen in the first place kind of made me a little less confident in the service 0 Reply
About two months ago we replaced Sync.com with Tresorit, and it honestly feels like we finally got our business back. Tresorit clearly prioritizes security architecture, reliability, and professional-grade workflows. Once you spend a little time understanding the logic behind how their system operates, the design choices start to make sense and you realize they’re following what most security professionals would consider best practice. Their zero-knowledge encryption model means the provider cannot read your files, which is exactly what you want when you're responsible for confidential client documents. At the same time, the platform is stable and syncing behaves consistently and predictably, which was a constant struggle for us previously. It’s rare to find a system that both raises the security standard and improves day-to-day usability, but that’s exactly what we experienced after switching. For any business handling sensitive information, Tresorit has proven to be a serious upgrade.
i had a quick question about my Tresorit subscription and when the billing date would hit. support got back to me fast and explained everything in a way that made sense. no random charges popped up, and changing my plan wasn’t a hassle. all good so far. 0 Reply
Tresorit has been okay for me overall, it does what I need, but I had to poke around a bit to find some settings. Uploading files is straightforward — nothing too complicated, but it just didn’t feel as smooth or intuitive as I was expecting... 0 Reply
Tresorit has been solid for me overall, but the upload speeds can be a bit frustrating at times. Downloads are usually fine, sometimes they’re fast, other times just okay, but uploading files feels slower than I expected for regular syncing. It’s not a dealbreaker, but considering what it costs, I was hoping for a smoother experience... 0 Reply
I accidentally messed up a work folder and didn’t even realize it until the next day, which was not great. I thought I was going to be stuck redoing everything, but actually, Tresorit’s version history made it simple to go back and pull the older file without much stress. Restoring it was easier than I expected too. I did have to poke around for a minute to find the right version, and I was getting a little annoyed, well, not annoyed exactly, just impatient, but once I found it, the restore worked fine. Really glad that feature is there 0 Reply
I gave Tresorit a try for work because it seemed like a solid secure option, but the integrations ended up being a major headache. It just didn’t play nicely with the tools my team uses every day, and getting things set up took way more time and effort than it should have. I reached out to support hoping there was a proper fix, but the answer was basically to rely on workarounds, which was frustrating. For what Tresorit costs, I expected this to be much smoother. After enough back-and-forth and no real solution, I ended up escalating the issue internally and we moved back to another service 0 Reply
To be fair, it’s always been up whenever I need it and I haven’t dealt with any downtime. It pretty much just works, which I appreciate. Still, there have been times where I felt kind of ignored when I had questions, so that part could be better... 0 Reply
I'm a very practical guy. If the cost is top dollar, I have top dollar expectations (especially when it comes to my company). Nothing could've prepared my team and I for the absolute garbage experience we faced. Especially with how mechanical and soulless their support team was. I rarely ever ask for a manager because I try to work with people. But in this case, we obviously needed the tool to be working so it doesn't limit my business and the first customer support person was just copy and pasting the same response (literally the same thing word for word), even while I'm hear sharing screenshots, explaining further, everything....... Now the manager - even worse. She sent the same script via email with just the top paragraph modified to introduce herself. I've never seen such crappy customer service (especially from Switzerland) and with Tresorit being a big company of theirs, that's a bad representation of the Swiss people. I'm not shocked that Tresorit's overall review rating is so horrendous. It's what their customer support team worked for. They simply couldn't care less. I'm happy this happened because after much research, we gave Sync.com a try and realized it was far superior and more affordable. 🧠PRO TIP: Take it from me and run away from Tresorit.
Mitarbeiter hat versehentlich eine IP Richtlinie eingereicht! // Kein WARNHINWEISE oder dergleichen! // Seit mehr als einer Woche haben wir keinen ZUGANG zu unseren DATEN! // Es geht NICHTS mehr! // Alles ist tot, keine Rückmeldung // Kein Fix // NICHTS !!! // Es handelt sich stellenweise um 3 D Scans von Antiquitäten die so nicht mehr herstelltbar sind, weil verkauft! // Das interresiert bei Tresortit NIEMANDEN!!!
I’ve been using Tresorit for 8 years for cloud backup, and it’s been super reliable. Everything works perfectly, and it’s really secure. The only downside is that they only accept PayPal and credit cards, no crypto, which is a bummer. But honestly, no other service even comes close to Tresorit, so I’m sticking with it. It’s not the cheapest, but it’s definitely worth it.
Not sure what all the negative reviews are about. It was reliable and did exactly what I needed at the time. If anything just a bit slow if I recall, but not enough to make an impact
I don’t advise Tresorit . I bought for 142 euro a subscription. I downloaded and could not get access both with my computer nor with my phone to the downloaded app. Support from Tresorit tried for 2 months to give solution, however, they did not succeed and said an update is coming soon. I ask to refund my 142 euro, they refused because money back is within 8 days, I said it never worked, they refused again to refund. I advise do not pay any amount to TRESORIT, because you don’t get refund if it is not working.
Tresorit: Enttäuschender Cloud-Speicherdienst - Ein Totalausfall Kundenservice Der Kundenservice bei Tresorit lässt auf ganzer Linie zu wünschen übrig. Bei Problemen und Fragen fühlt man sich völlig im Stich gelassen, was die Nutzung des Dienstes extrem frustrierend macht. Bilderspeicherung - Unbrauchbar Die Vorschau-Funktion für Bilder ist ein Totalausfall. Die Vorschaubilder sind so klein, dass sie praktisch unbrauchbar sind. Dies macht die Bildverwaltung und -suche zu einer mühsamen Angelegenheit. Performance-Probleme Der Cloud-Dienst belastet die CPU des Computers stark. Selbst bei einfachen Synchronisationsaufgaben läuft der Prozessor permanent am Anschlag, was die Systemleistung massiv beeinträchtigt. Upload-Probleme Der Upload-Prozess ist eine Katastrophe: Extrem langsame Übertragungsgeschwindigkeiten Häufig unvollständige Dateiübertragungen Zuverlässigkeit gleich Null Nicht empfehlenswert! Tresorit erfüllt nicht einmal Grundanforderungen an einen modernen Cloud-Speicherdienst. Wer Wert auf Zuverlässigkeit, Performance und Benutzerfreundlichkeit legt, sollte diesen Dienst definitiv meiden.
I've just finished evaluating Tresorit as a EU-based possibility for our business to replace Dropbox. Unfortunately, we'll be opting for another provider. In my two-week experience, we found Tesorit's documentation to be lacking. Critical information is missing about terminoloigy and differences in how Tesorit works, particularly ecompared to more familiar cloud-storage systems like Dropbox. Tresorit give little in the way of information or alerts about files that fail to upload or sync. Unless I ran a diff script and closely examined the directory structure I uploaded for testing, I would not have discovered the many files that simply did not upload. As others have pointed out, Tresorit is slow, both for up- and download. A related annoyance is that, when clicking on a discloure arrow (aka "twistie") inside the Tresorit folder in Mac's Finder, the folder contents don't appear unless you fully open the folder by double-clicking. This makes efficient visual scanning impossible, since without double-clicking (and then waiting) on each folder, they appear empty. On the other hand, Tresorit looks attractive and does much right. The document scanning function in the iPhone app is great. The ability to search natively with Spotlight or in Finder is appreciated. (Not the case with many other cloud storage services.) Also, Tresorit uses file stubs locally to conserve space. Although I haven't experienced it myself, I've read several comments here and elsewhere about indifferent customer service. I've experienced that with other vendors and don't wish to repeat the experience, especially at a critical moment. Unfortunately, the negatives seem to outweigh positivies. Conclusion: after my two weeks I simply don't have enough confidence in Tresorit to entrust it with our files.
Service nicht zu gebrauchen. Alle Einstellungen sind von der Eröffnungspartei korrekt vorgenommen worden und dennoch ist ein kollaborativer Dokumenten-Austausch nicht möglich. Der Support schreibt um 4 Uhr Morgens eine Antwort und ist tagsüber für weiteren Support für die Lösungsfindung nicht erreichbar. Offenbar gehört der Dienst zur Post. Schade, Post und SBB bekommen digitale Services nicht zum Funktionieren. Wacht auf, die Kunden sind im 2025 vermehrt sensibilisiert auf Qualität und funktionierende Prozesse!
Nicht Bösartig, aber auch nicht gut. Schlechte Benutzeroberfläche und schleichende Ladezeiten. Bin weg.
Try to charged 1€ 13 January at 17:12, fraudulent activity , scammers , card is blocked
Bei diesem schmutzverein ist es nicht möglich ein Abo abzuschließen sobald man alle Daten angegeben hat und seine Kreditkartendaten kommt eine Mitteilung es ist ein Fehler aufgetreten und man soll sich an Support wenden für mich ist es ein kriminelles und extrem unseriöses Verhalten erst die Kreditkartendaten abzugreifen und dann die Bestellung nicht auszuführen ganz klare nicht Empfehlung
Tresorit war nicht nutzbar. Beim Einloggen gab es immer wieder den Hinweis das meine IP-Adresse nicht zulässig ist bzw. nicht akzeptiert wird. Ich soll mich an meinen Administrator wenden. Nun ich bin das wohl selber und habe keine Änderungen an meinem Laptop vorgenommen. Also macht es keinen Sinn Selbstgespräche zu führen. Trotz mehrmaliger Bitte um Unterstützung gab immer wieder nur Verweise auf Supportseiten im Internet und dass ich mich über das Internet bei Tresorit einloggen soll. Ein Scherz? Ich konnte mich ja nicht einloggen. Private Unterstützung gab mir nach wenigen Minuten den Hinweis, dass das Problem nicht bei meinem Laptop oder mir liegt, sondern bei Tresorit. Das ist peinlich. Eine entsprechende Mail an Tresorit wurde im sachlichen Ton verfasst und tatsächlich war das Problem dann ca. einen Tag später gelöst. Wer erwartet, dass es zu einer kurzen Entschuldigung kam wird an dieser Stelle enttäuscht. Nicht zu empfehlen. D. K.
Tried uploading files three times, gave a fatal error - don't waste time and use some other service provider.
Tresorit verursacht nicht nur eine extrem hohe CPU-Auslastung, sondern auch massive Peaks (bis zu 650 % auf einem M2-Prozessor am Mac). Über den Prozess fileproviderd wurde mein Computer zeitweise minutenlang blockiert, da dieser Prozess dauerhaft auf 100 % lief. Zwei andere File-Sync-Services liefen parallel, jedoch ohne eine wahrnehmbare CPU-Last zu verursachen. Es ist unklar, was Tresorit auf meinem Computer tat, und der Support konnte mir trotz monatelanger Kommunikation und zahlreicher Übermittlungen von Debugging-Informationen weder eine Erklärung noch eine Lösung bieten. Die Probleme traten auf zwei verschiedenen Computern mit unterschiedlicher Architektur auf, sodass es nicht am Gerät liegen konnte. Ich war mehrere Jahre Kunde und kündigte schließlich den Service, als ich herausfand, dass Tresorit die Ursache für die Probleme war und der Support keine Lösung anbieten konnte. So habe ich jahrelang nicht nur für eine offensichtlich mangelhafte Software bezahlt, sondern auch viel Zeit in monatelangen Austausch mit dem Support investiert. Inzwischen bin ich ein zufriedener Nutzer eines anderen Services.
I was denied a refund when I canceled their free trial the day of the cancelation.
Sehr schlechter Service: Hätte gerade jetzt um 13.30 Uhr ein Zoom-Meeting, aber der Host loggt sich nicht ein, obwohl der Termin von ihm vorgeschlagen und per E-Mail bestätigt worden ist. Werde das Abo künden, rechtliche Schritte sind wahrscheinlich nötig, um an das Geld zu kommen. Tresorit im Support Fall nicht zu empfehlen.
It’s quite pricey but I like their features. No need to shift your files, you can turn any folder into the cloud. Sharing and security options are also good.
Einwandfreie Beratung und Top-Service sowie Reaktionszeiten in der Business Enterprise Edition. Auch die Nutzung, schnell, flexibel und einwandfrei möglich.
Man muss zwar als Privatperson für die Premium-Version tief in die Tasche greifen, dafür bekommt man einen Cloudanbieter, der integrierter kaum sein könnte. Daten werden bspw. als digitale Festplatte direkt in Windows eingebunden und können da kinderleicht bearbeitet, erstellt und gelöscht werden. Mit Word direkt in die Ordnerstrukturen speichern - gar kein Problem! Außerdem sind die Daten vollständig synchron über alle Geräte, auch übers Handy, ohne Verzögerung vorhanden. Einzig der Upload dauert je nach Filesize etwas, übersteigt bei gutem Internet aber seltenst 30 Sekunden. Dann gibt es noch die Filesharing-Option, die per Link beliebige Ordner und Unterordner zum Herunterladen ermöglicht, ob mit Passwort verschlüsselt oder mit Ablaufdatum. Zusätzlich können mehrere Tresorit-Nutzer an einer Ordnerstruktur arbeiten, auch wenn diese keine Premiumnutzer sind. Top!
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