Don't use them - unfriendly & old-fashion
Darn... highly unprofessional. I got a Maddie Puckett. She was rude borderline unprofessional. No hello, no nothing... just "where is your USPS Form 1583". I had it but not uploaded. Where to upload she did not tell me. All she did is treated me badly. She is mentioned as team-lead on the website. Thus I think this is as good as it gets. As for the webpage. It's pretty 80th. Log in's seem not to be standardized. While I can log in to see my bills, I cannot log in to see my messages. TLDR: they are a mess. Don't use them. I paid for a months. Will cancel now. UPDATE: to be fair. After I complained and cancelled my contract. They refunded all my cost. No word of regret though :)
Weak Service, Owner gets involved when it's time to insult me
Tried them for 2 months horrible customer service, arrogant managers. Mike the owner acts like he's a big shot and put me down because I asked for a refund on a package, after his support person suggested I ask for a refund. Mike you run a virtual mailbox company with horrible reviews all over the internet, this does not qualify you for big shot status. They don't consolidate packages for you or give accurate quotes so shipping was 400% more than the cost of the packages I wanted delivered
Don't sign up
Don't sign up - this company doesn't care about their customer. Zero customer support - because of their problem with their system, they forced me to call call them, a girl named Maddy told me she can't do anything to unblock my account (which i paid a full year in advance) and only her manager Jennifer (that is not in the office) could do it, if i live a VM and then she might call me back.... good luck with that. Horrible customer service.
Horrible technology - don’g use
Horrible technology. This is the 5th (fifth) time their system decides to block my inbox and try to force me to upgrade because of mail that is not addressed to me even was sent to me Anyone can decide to send a piece of junk of mail to your address which, based on their horrible settings, will block your account automatically. Don’t use it
I am an expat and relied on Traveling Mailbox -- They failed
I am an expat and relied on Traveling Mailbox for critical mail handling. My experience has been extremely disruptive and, frankly, unacceptable. I had several fraudulent charges on my bank account and reported them. Due to time zone differences, I was speaking with after-hours support at my bank, and some legitimate charges were mistakenly flagged as fraudulent. This was later corrected with my bank. However, shortly after this, Traveling Mailbox terminated my account without warning. One day I had full access; the next day I was completely locked out. I immediately contacted support, explained the situation, and confirmed that the bank issue had been resolved. Despite this, the company refused to restore access or provide a workable solution. This created a major problem because: I was in the middle of changing countries A replacement bank card was being mailed to that address I was expecting important U.S. government documents I lost the ability to view, forward, or manage my own mail The only option offered was to have mail forwarded at my expense, which costs $25–$35 per shipment internationally, making it impractical to manage ongoing mail. After significant back-and-forth, I attempted to re-open an account using a relative’s credit card. Even then, I still cannot access my mailbox, and support responses appear to be generic templates that do not address the issue. At this point, I have moved to another provider, but I still need access to my existing mail to fully transition. The company has the ability to resolve this but has chosen not to. Summary: Account terminated without warning No meaningful support or escalation Loss of access to critical mail during international relocation Expensive and impractical workaround offered Ongoing inability to regain access even after attempting to re-establish service I strongly recommend that expats or anyone relying on consistent mail access consider alternatives.
Too Expensive to forwar Packages
I am extremely dissatisfied with this service and would not recommend it. The total cost of forwarding my mail significantly exceeded the original purchase price, with six shipments totaling $616. This completely negated any savings from my orders. Additionally, I was never given the option to select USPS Ground shipping. All packages were sent via Priority Mail, resulting in unnecessarily high shipping costs. The lack of transparency and choice in shipping methods is unacceptable. This experience reflects poorly on a service that should be supporting individuals living overseas, not creating additional financial burden.
Fraud – stay away!
Used them for 8 years. Worked ok, but several packages lost. Then they changed the terms of their service *without notice*. I lost hundreds of dollars and several packages. This is pure extortion and fraud. Stay clear!
Do not buy
Do not buy. They do nothing. You won't see your mail most of the time.
Everything a nomad needs
I have been using Traveling Mailbox with a Seattle address for almost four years as a digital nomad. It has consistently met all of my needs. Customer support is always solid and fast. Every feature I’ve ever needed has been available. Prices are very reasonable, considering the value and ROI of what they offer. Their UI is simple, to the point, and very efficient. It doesn’t have unnecessary graphical elements. I’ve never experienced a bug, and the service has never been down. I’m a fan. Furthermore, I’ve recommended it to friends who have also used and liked it, and I will likely keep using it for many years to come.
This service is TERRIBLE- an urgent…
This service is TERRIBLE- an urgent envelope they have not opened for over a week. Zero help from customer service. I cannot wait to cancel if I can get get this envelope forwarded or opened. Total scam - service is non existent.
They don't care about customers
They used to be good, I was using it from 2016, received just few mails a year, but needed the address. Their forwarding service was pretty good, rates were reasonable. They even refunded the difference if the initial quote was higher than the actual one. This stopped a few years ago, now you enjoy inflated shipping rates, unreasonable packaging leading to even higher shipping cost (and customs charges, as the customs office could not believe that documents could be sent in huge boxes). After filing complaint with them I received the email from them praising their own performance. The meaning of the email was that I must be thankful for their perfect service. Canceled the service immediately (it is so easy to lose a customer by not caring at all!). Not recommended!
Try canceling and getting your money…
Try canceling and getting your money back! Not an easy process but we were victorious! We called to cancel the service and were told we had to do it online. Okay! Easy! Weeks went by and no refund. We called and asked when would we receive our money back and were told IF we wanted our $249 refund, we would have to send an email. Who wouldn’t want their refund? Why didn’t they tell us that when we originally called to inquire about canceling? So….We sent an email and waited. Sent another email and waited. Today we called and were told that our account was still active and we had to go onto our portal and close the account, which we had already done. As soon as we logged in we could see that our account was indeed already closed. We once AGAIN emailed for our refund and lo and behold! We finally got our money. They just don’t care.
Traveling Mailbox took my payment right…
Traveling Mailbox took my payment right away! They sure aren't any good with helping me verify my account by video call. They said it usually takes them less than 5 minutes with their chat. I waited twice for 20 minutes with no help. Another company that can't provide what they promise! I paid but cancelled my service!
Terrible service. Very unprofessional.
They literally lost the lease. They didnt tell me I no longer had a mailbox and I didnt receive mail for 2 months. They said they sent an email, one email, which I have never seen to tell me this had happened. In the mean time they continued to charge my credit card. Literally the most unprofessional experience I have had. I am a physician and never leave reviews but this is terrible and the company has provided no help
This company abruptly cancels services without warning
Traveling Mailbox canceled my location without warning because "the location was struggling to provide the services." Mail will not even be forwarded, it will simply be returned to sender.
Cancelled my mail box location with no notice.
I was happy with Traveling Mailbox and recommended it for years, until they cancelled my mail box location with no notice. I lost all of my tax documents for 2024, as I was not made aware of the change my in advance. I reached out to try to give Traveling Mailbox a chance to correct the issue. I received one email reply from Travis, and then he has ignored my follow ups. I have not received a refund for the months I was paying for the special address that was not able to receive mail. Bummer to lose trust in a service I had previously been quite the fan of.
Canceled my mailbox in January 2025
Canceled my mailbox in January 2025, gave me a new mailbox, the new mailbox does not work either, all my mail is still being returned to sender, all my tax documents mailed in january and febuary were returned to sender, these aholes do not care about the customer, bye bye.
No notification change of state and address
I had a traveling mailbox account. They were no longer able to support the facility in the state I wanted and they just changed it without notifying me.
Used to be great
Used to be great when I used them 2018-2019. In 2024-2025 I've had financial documents disappear and the uploads have become insanely slow. Not sure what happened. Disappointing because it used to be a great service. I like the idea of supporting a family-owned business, but this service just simply isn't working anymore.
Good until they closed my IL mailbox out of nowhere
Had been using their services happily for the last few years until I just found out they closed one of their locations out of nowhere and now all of my mail is getting returned to sender. You had ONE job - and can't do it. Recommend anywhere else, will never use again.
I recently used the services of…
I recently used the services of Traveling Mailbox. I had this company send a package from the US to the Country of Georgia. After the package arrived in Georgia. I was instructed to pay customs of 300 Lari ($110.00). With the aid of my Georgian bank, I sent my payment. We had to complete the process seven times before we were able to get the transaction to successfully be completed. Once completed the customs agent told me I must pay an additional 173.27 Lari ($63.00), she did not explain what this fee was for but I paid it anyway. At this point the customs agent explained that I placed my Tax ID number in the wrong field. After consulting with my bank, I was informed that there was no other available field (on the software interface) to enter this tax ID, other than the field used. I had the same problem when I made the second payment through my banking APP. Since Traveling Mailbox sent the package (on my behalf) only TM could file a claim. I had now spent $900 for a package with a value of $350.00. They tried to file a claim but were informed that I had incorrectly paid the customs and must pay again. When I explained that this was not only possible but also untrue since the payment had been accepted. They had been accepted because I DID have a tax ID number which they recognized. They kept repeating that there was nothing they can do
They Don't Care
What a shame a nine-year relationship was dismissed by their lack of ensuring all mailbox holders knew our boxes were being changed! The rep could not even tell me when the notifications were sent out! They simply returned my important business mail to the sender said not one damn thing to me. Wow, so much for my loyalty. To ensure we knew, you should have placed a PDF in the system when you changed your box number. You should have spent 44 cents to send a postcard. We were paying you for a service, and you were collecting my money for free; I got mail 2-3 times per year. Whatever, poor service is that with zero apologies, and now I have to pay the penalty for a new address, so why bother giving them my money when they demonstrate they don't care? Please don't use them; they don't payout for their affiliate marketing either. I was letting that go, but today was my last straw. They took no accountability for their laziness.
Very Convenient, Slow Support & Expensive Shipping Estimates
I find the app to be very convenient and well-designed, making it easy to navigate and use. However, the website feels outdated and could benefit from a modern refresh. Unfortunately, customer support has been quite disappointing; it’s been difficult to receive timely assistance. Additionally, I’ve noticed that their forward SHIPPING COST ESTIMATES ARE EXTREMELY HIGH compared to estimates from actual shipping companies. Overall, while the app has its strengths, there are significant areas for improvement.
Very careless with mails
Very careless with mails. I am missing an important mail and I checked with USPS and Sender and both confirmed the address that it was delivered but still after followup with the travelling mailbox team received no response on my mail. No response to the service request received and when I call up, they are asking me casually to re-order the package.
They make things right... sometimes.
+++++++++++++++++++++++++++++++++++ UPDATE I am knocking my previous five-star rating down to a four star rating because they lost my paycheck last month. I had to contact my client and ask them to send me a scanned copy of the check via email... Very embarrassing. +++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++ +++++++++++++++++++++++++++++++++++ I requested escalation after being dissatisfied with the outcome, following an episode where a package of repair parts for a guitar turned up missing. The CEO himself, Travis Poole, got involved, and made sure that the issue was resolved, in light of the fact that the package had turned up missing. I cannot adequately express how efficient, fair, professional, and accommodating Traveling Mailbox were in this matter. Thank you very much!!!
Traveling Mailbox, wrong mail, wrong box
I’ve been with Traveling Mailbox for about six months. I got the service because I travel internationally and I wanted the relieve my small business of unnecessary paper by having the mail scanned for me. In the six months that I’ve had the service, the one thing I’ve found consistent about the service is their inability to deliver the consistent mail services I had hoped for. Without exaggeration, over 40% of the mail they have delivered to my mail box was not my mail. I’ve contacted them repeatedly, but they are unable to resolve the issue and I keep getting someone else’s mail. It makes me wonder if mail that was to addressed to me was delivered to the wrong mailbox.
they canceled my account and charged me…
they canceled my account and charged me anyway, have been contacting for refund, they don't reply, close ticket and were asking for $45 shipping fee for small parcel within states
Crappy Service
I submitted a BBB complaint because I am experiencing significant inconsistencies in the processing and delivery of my mail, resulting in extreme delays and, more disturbingly, cases of undelivered mail. For example, a check from Fidelity, mailed on February 16, 2024, has yet to reach me as of March 28, 2024. When I reached out to customer service to address this issue, I was told they couldn't locate my mail without a tracking number. This isn't an isolated incident. In 2022, even with a tracking number and confirmation of an employee signing for my mail, it still took an excessive two months for the mail to be located and delivered to me. I request an immediate audit of all mail received by Traveling Mailbox, regardless of whether it has a tracking number. I need all received mail to be located, scanned, and uploaded to my account promptly. The ongoing issues with mail delivery have reached a critical point where my trust in your service is severely compromised, especially regarding urgent mail. I am considering filing a complaint with the United States Postal Service to address these significant concerns.
They lose valuable mail
My experience is similar to many other reviewers here. I travel internationally and have haven't had a problem in 2 years. However, I had my UPS Store forward my first class mail to TM. The tracking showed it was received by Kaitlyn but it was never scanned or opened. After 15 days and repeated emails and calls, I have lost hope that my mail will ever be recovered.
Poor Customer Service
Extremely poor, unresponsive customer service. I received a check for a large sum of money and asked them to send it to my bank via Fedex overnight. I received a tracking number from TravelingMailbox (TM). TM says the package was picked up. Fedex says they never picked it up. Fedex tracking number shows no movement. I called and emailed TM customer service numerous times to no avail. They promise to get back to me with an update but never did. I concluded that my check is either lost or stolen so I asked the issuer to cancel the check. I also asked TM to refund the money they charged me for the FedEx service which was never implemented. No response from Traveling Mailbox.
Same experience as every one star here
Same experience as every one star here. Something is clearly wrong with this inbred family business. Super expensive for what you get - and what you get is seriously unprofessional. There has GOT to be a service out there that does this better than this one - because the bar is set REALLY low by this one.
👍 Traveling Mailbox is the best virtual mailbox se...
👍 Traveling Mailbox is the best virtual mailbox service I have used so far. The ability to access my mail remotely and the scanning feature are fantastic. The customer support team is always quick to respond and resolve any issues. Thumbs up! 👍
📬 Convenient online mailbox with reliable mail man...
📬 Convenient online mailbox with reliable mail management services.
Started good but went BAD
My relationship with this company started well as they were scanning my mail and uploading it but for the past month I've received nothing to no avail. I am looking to switch companies because of this as this has been a terrible situation to deal with and costing me a lot of money.
The service provided by Traveling Mailbox is fanta...
The service provided by Traveling Mailbox is fantastic. I have been using their virtual mailbox for a few months now and it has made my life so much easier. The convenience of accessing my mail online and getting it scanned is great. The only thing I wish they would improve is their website design, it looks a bit outdated.
Absolute horrible support that is just…
Absolute horrible support that is just a repeating robot, fraudulent charges without any warning. Just repeats they will not refund it, refuse to assist in why I was charged just they recently changed their policy with no notice on the website, no email that it was updated, and no alert when you shred an item that you will be charged until over an hour later when you get a receipt.
😊 Traveling Mailbox has exceeded my expectations. ...
😊 Traveling Mailbox has exceeded my expectations. Their virtual mailbox service is incredibly reliable and the scanning feature is a big help. The website is user-friendly and the customer support team is always responsive and friendly. I'm happy I found Traveling Mailbox!
I have been using Traveling Mailbox for a few mont...
I have been using Traveling Mailbox for a few months now and it has been a game-changer for me. The convenience of accessing my mail online and having it scanned is incredible. The user interface is intuitive and the customer support team is always there to assist. Highly recommend!
Very happy customer.
Very happy with the. Love that the integrated with evernote and I own all my data
I have been a customer of Traveling Mailbox for a ...
I have been a customer of Traveling Mailbox for a while now and I am very satisfied with their service. The virtual mailbox has been a game-changer for me as it allows me to access my mail from anywhere. The scanning feature is reliable and the customer support team is always helpful. Highly recommend!
Extremely Satisfied
I have been with traveling mailbox since 2014. I can't believe its been 9 years. In that time, they have never lost an item, delayed a shipment or have been non responsive. I originally joined them because of their great reviews. I was absolutely floored to see all the negative reviews. Traveling as much as I do I don't know what I would do without them and they are the only service that I trust to handle my personal mail.
I have been a customer of this virtual mailbox ser...
I have been a customer of this virtual mailbox service for a while now and it has been a game-changer. The ease of accessing my mail remotely and the scanning feature have made my life so much simpler. The company's website could use some improvement in terms of design, but overall, I am satisfied with their service.
I have been using Traveling Mailbox for quite some...
I have been using Traveling Mailbox for quite some time now and I am very satisfied with their service. Their virtual mailbox has been a lifesaver for me as I travel frequently. I can access my mail from anywhere and their scanning feature is top-notch! The interface is user-friendly and their customer support is always prompt and helpful. Highly recommend!
18 months of positive experiences so far ...
I've been using Traveling Mailbox for 18 months, and I'm glad I decided to take a chance despite the number of bad reviews I saw here. All my experiences so far have been great. Customer service has been prompt and friendly (I love chat-based help), the cost seems reasonable, and I am grateful I won't have to change my address when I move. I hope things continue as they have been because if they do, I'll be a customer for life.
Traveling Mailbox has been a reliable service for ...
Traveling Mailbox has been a reliable service for me. Their virtual mailbox is convenient and the scanning option is very useful. The user interface is straightforward and easy to navigate. I have had a pleasant experience using their service and would definitely recommend it to others.
👍 I absolutely love Traveling Mailbox! Their virtu...
👍 I absolutely love Traveling Mailbox! Their virtual mailbox service is amazing. It has simplified my life and made managing my mail a breeze. The scanning feature is incredible and the customer support team is always friendly and helpful. Highly recommended! 👍
I would not recommend
I mailed 4 letters to the traveling mailbox to gauge their accuracy. They only scanned in 3 of 4 letters, 75% accuracy. In all 4 cases, I used the exact same mailing address. I have mail forwarded to me via certified mail with a 3-day delivery window. It has been 18 days and no package...still shows in process on USPS end so not sure if the Traveling Mail box correctly selected the correct postage type to get it to me in time or in fairness it is a USPS issue. Eager to get the mail to determine root cause. I have also had vendors mail me checks which have never been scanned in. I have noticed that in some cases it the vendor has the address correct bu missing the PMB # it gets very delayed or not scanned in so question what Traveling mailbox has a process around that since it appears this is one issue but should have a manual process to research and have those items scanned in. When the time is right, we will be looking for a different service given their accuracy is lackluster at best. On the bright side, their on line chat support is very good and responsive.
dont send important letters to Traveling mailbox.
I had 2 debit cards sent to my Traveling Mailbox. Neither cards were delivered and put in my inbox. I am very susspecious that employees feel that a debit card is inside a letter and have bad intrentions with debit-credit cards. Very disapponted. Additionally the average scan time is 13 hours!!!! Way too long.
At first it worked fine
At first it worked fine, then I received other people's mail and later I got no mail. They offered to send a test mail which never made it!
Absolutely the worst
Absolutely the worst. Could not get it through their heads that, in some situations, I still get mail under my pre-married name and falsely claimed that USPS requires two forms of ID for both. Leaving aside the fact I provided a court-certified copy of my marriage license, driver’s license and more, this is just stupid. It’s not like I changed my name to John Rockefeller or something like that. I simply changed my last name to that of my spouse.
