Monthly average ratings based on 19 reviews
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I purchased a "one lite" thinking it was a"one" Tried to return the unit un opened Had several conversations with support Total disaster absolutely useless support I would avoid purchasing and topdon products they cannot even give me a return address to send the unit back Be warned
Topdon scan tool. Price was affordable compared to other tools with the same capabilities. Tripped the computer when I did the brakes on my wife’s 21 grand Cherokee L . This tool did the trick. But my review is more geared towards customer support. The guy ( Kyle) really knew his stuff. Patient enough to walk me through the steps. Got me where I need to be and was easy to communicate with. I’m assuming most of these tools are similar, but customer support drove me to post a review. And the tool worked great after a little help. Thanks again
Comprato AUTODIAG 600S, praticamente inutile. Per la diagnosi mi compare che la centralina e' protetta (SWG), totalmente falso perche' l'auto e' del 2015, quindi, senza SWG. Provo a venderlo perche' non vale niente.
Habe vor ca 2 Jahren ein TopDon600s Neu gekauft mit Garantie. Gerät wurde auch Registriert bei TopDon! Immer wenn icg das Gerät mal brauche muss ich mir einen neuen Freischaltcode zuschicken lassen. Habe mich dann mal beschert bei den tollen Kundenservice und die Antwort erhalten der Fehler ist bekannt und wird mit dem N´nächsten Update bereinigt! Nichts hat sich getan, jetzt wurde mir nach einer neuen Beschwerde ein Link zugesendet wo ich mir selbst eine Neue Firmware runterladen und Installieren soll! Aber selbst das Funktioniert nicht da nach dieser Anleitung das sogennte Updat sich nicht Installieren lässt. Habe nun mehrfach Reklamiert und um Hilfe gebeten, nichts kommt keine Antwort gar nichts! Tolle Firma ist das!!!
Recently purchased a topdon one lite to use whilst our autel was away for a repair. This tool just doesnt cut it for anyone who works on cars daily, basically just junk, maybe suited to a novice /members of the general public who dont really know any better, although still seriousley lacking for hobby use at best, which its way over priced for. Our old snapon machine that was last updated in 2009 out performs this on every level, this tool was bought just for general day to day use of mainly reading codes only. We wernt asking it to perform any dealer level special functions, we have an up to date autel for that. Its just clunky and far to slow, even if you can get it to connect via car brand,, which it failed multiple times with us on multiple vehicles, take this away and its just a generic over priced EOBD/OBD reader with a fancy screen and doesnt belong in a proffesional setting, had it not been able to be returned id of just thrown it into the bin. Needless to say it was returned within 4 days for a full refund.
Bought a artidaig500 to replace old scanner thought I was upgrading but no no no. First of all it needs an internet connection then you have 45min of upgrades then it's needs the vin, auto vin never works so so have to find it and type it in 50% chance this will work if it does you have to sift through multiple menus and options to find what you want. Look seriously it's an absolute piece of shit. Do not buy
I asked a simple, direct question: does the Phoenix Max support DDA Topix Cloud? They said yes, in writing. So I spent hours installing software, configuring drivers, and troubleshooting only for it to completely fail. After going back and forth, they finally admitted it’s not possible at all with my device. Then, to top it off, they had the audacity to ask me “where did you see that Phoenix Max supports DDA Topix Cloud?” I pointed them back to their own email. Their first reply. Word for word. No accountability. No explanation. Just another copy-paste apology and a recommendation to go buy yet another device their RLink X7/Lite. This is not a support team. This is a team that guesses, gives you wrong answers with confidence, wastes your professional time, and then gaslights you about it. For anyone using these tools in a professional workshop environment, this kind of misinformation is not just frustrating — it’s unacceptable. Avoid relying on their support for any critical diagnostic work. They clearly don’t know their own products, and you’ll pay the price for their ignorance. No accountability. No apology that means anything. Just a suggestion to go buy yet another device on top of the $4500 I already spent.
Topdon AD500 it's Not a plug in and play, you have to login through wi-fi or none of the apps work, then there's to many bugs being fixed as it's forever updating, if it's not updating it doesn't recognise your password so you have to try and reset it on the screen keyboard that's tiny for a man's fingers, all this before you connect to the obd. Looks good on the advert but to many bugs and updates, one to avoid.
Yo compré un Smart topdon y el touch me dejó de funcionar , está casi nuevo y el servicio de topdon no me da ninguna solución solo me mandan a reiniciar el equipo y lo he hecho más de 1000 veces pero no trabaja , pagué $2400 Y es dinero perdido . Despues de durar un mes escribiendo al soporte desistí porque no puedo estar sin equipo y tuve que comprar un autel ultra s2 que me costó $6000 . Este le dan garantía y soporte.
Bought a 500, cannot get past the login, no matter what I try, always comes up with "network error", wouldn't have bought it had I realised it relied on wi fi.
I ordered the Phoenix Plus 2 device from the eu.topdon website on November 30, 2024, but the experience was very disappointing. There were issues with the delivery from the beginning. The package did not arrive on time, and the customer service was rude and unhelpful. After multiple contacts, I found out that they had sent the package to the wrong country. Eventually, I received the replacement shipment on January 8, 2025, over a month later. Although the device has more features than cheaper testers, using those features was not smooth. Often, when I tried to use certain functions, the device displayed the message "Not supported on this vehicle." This was very disappointing because I expected the device to be versatile and functional. Additionally, the device's performance was poor: it occasionally froze during real-time data monitoring. There were also issues with incorrect data. For instance, the charging voltage initially showed 12.3 V, which made me think the car wasn’t charging the battery. However, after restarting the device, it showed the correct value of 14.5 V. Such unreliability makes the device unsuitable for professional use. The customer service did not leave a good impression. The responses were short and unfriendly, and getting help required repeated contact attempts. Phoenix Plus 2 promises a lot, but in practice, its functionality and performance fall short. While the device has many features on paper, their usability is limited, and the frequent "not supported" messages are frustrating. I cannot recommend this device to anyone expecting professional-grade accuracy and reliability.
I have 6 Topdon tools and they all carry out exactly as advertised. Support has been prompt too.
I bought the topdon 800bt, at first it was a fantastic tool but the blutooth dongle stopped working, it connects to the computer and I can update the firmware but it won't connect to the car. I got a replacement unit and this one worked for a few months and then exactly the same thing happened again to that one. I can't get a replacement as the original warranty is out of date, I'm furious now as I need to do a dpf regen and have to buy another tool.
I purchased higher end topdon Bluetooth scanner for diagnostic it seemed to work ok . On the 5th day of owning it the Bluetooth stopped functioning and the tablet stopped functioning. Very surprising for an 1800.00 scanner I contacted the supplier on eBay and they did refund my purchase price and stated this seems to be common with this scanner. Very disappointed
what good is this scan tool if you cant buy replacement parts Iv managed to break the wireless obd2 adapter for my 800bt hard to contact them and they never reply upon calling them over the phone its as if they act dumb and pretend like they dont know what I need you cant buy replacement parts they want you to buy the scan tool over again for one part they couldn't just make it a wired plug
I purchased an 'ArtiDiag800 BT' about 11 months ago and found the tool to be both useful and easy to use. I recently had to contact technical support due a likely battery fault. After I'd sent 'Jane' in the technical support department a video of the device misbehaving, an RMA/exchange was agreed, with me needing to return the device so it could be replaced. The replacement device arrived without issue and frankly, looked brand new. Crucially, the replacement device works correctly. Overall I'd recommend the device and I'm comfortable considering other Topdon devices e.g. jump packs etc. NOTE: To avoid confusion, there is Topdon.com (which is basically Topdon China i.e. the parent group) and topdondiagnostics.co.uk, which is the UK variant. Each sells there own product lines, so topdondiagnostics.co.uk don't have anything to do with devices such as my 'ArtiDiag800 BT' because it essentially not their device.
I've been using a handful of TOPDON items in my workshop, like the BT300P battery tester, their Phoenix Lite 2 scan tool, and a few other gadgets, and I'm really impressed with the outcomes. As a pro mechanic, it's crucial that my tools perform well, and these have definitely handled the hustle and bustle of a day in the shop every single time! Jimmy, Getting It Done 0 Reply
DO NOT BUY !!! SCAMMMERS They sell you the item lying about the fact that you get life time updates, but after a year of use, the device will not work unless you buy a new license, which costs 120 USD PER YEAR !!! This is misleading sales, and I will take legal action against them.
AVOID THIS SELLER!!! TOTAL SCAMMERS. They peddle a 400 GBP product while claiming you’ll get lifetime updates, but after just a year, the gadget stops functioning unless you fork out 120 USD every year for a new license!!! This is downright deceptive selling, and I'm seriously considering legal action against them. I’m stuck with a 400 GBP device that’s useless because of their ridiculous policies. 0 Reply
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