Initially delayed but good customer service
While it initially took awhile to get a response to a question that I had about redeeming rewards, I received very good customer service regarding this once the communication line was established.
very helpful
Date of experience: February 03, 2025
I’ve been mouth taping for a few years…
I’ve been mouth taping for a few years now, and I’ve tried just about every product and method available, and for me nothing compares to Somnifix. From ease of use to quality of product they are simply the best and I recommend them to everyone who might be interested in mouth taping.
excellent customer service
Very prompt and friendly communication. No hassle problem solving is very much appreciated! Thank you!
I have a much better sleep
I have a much better sleep! Love these strips!
Somnifix Sleep Strip best product for dry mouth
I truly recommend their sleep mouth strip for anyone who is struggling waking up with a very dry mouth!! I have to say that Somnifix Sleep Strip's customer service is far beyond the best care for their clients and subscribers that my wife and l have experienced!!
Amazing Product!
This is an amazing product! I can’t sleep a single night without them. They keep me from getting so dry in my mouth. I have been using them for several years now!thank you so much!
Good luck cancelling your subscription
My doctor asked me to discontinue using this product and so I wanted to cancel my subscription. But the Subscriptions page in my Account settings (where one goes to cancel/manage their subscriptions) was blank. It's remained blank for over 3 weeks now. They've now sent me more product as well, which I certainly don't need and would like to return. I've sent multiple email to info at somnifix.com over the last 3 weeks, requesting my subscription be cancelled. I then filled out the form on their website. I've yet to hear back from them. I'm fairly convinced they don't have a customer service team at all. While the product does work to some extent, be sure to consult with your medical practitioners before using. And definitely do NOT sign up for a subscription, unless you're prepared to put a block on your credit card.
If you sign up for a subscription…
If you sign up for a subscription Somnifix makes it impossible to cancel. I have tried to cancel my subscription several ways. I am very dissatisfied with this company. K. Evans
Beware! No response from Somnifix-best avoided
I had a good experience with Somnifix for a couple of years, but recently tried to adjust a subscription shipment. The update button on their site no longer works. They don't have a phone # & don't respond to email now. It's like the company just disappeared. Research shows loads of others in the same boat. Best to avoid trying to do business w/Somnifix!
said the product had been…
Somnifix said the product had been delivered three times but UPS tracking confirmed that it never had
30-day Money-Back Guarantee is a farce!!
I would give this company zero stars if that was possible - even a single star feels generous. I DID read the reviews on this site PRIOR to ordering, but still felt that with supply issues starting to resolve I would give them a chance. I received my order without any issue. When the mouth strips didn't work for me, I notified them and asked how the 30-day money back guarantee works. They responded that they would cancel my subscription and refund me my purchase price. They did in fact cancel the subscription; however, they NEVER issued a refund. I have followed up with them now for months with absolutely NO response. In contacting Visa, I learned that they are unable to refund the purchase due to the limited time window they have from when the merchant states they are refunding the money. Seems to me that it is obviously a loophole that they have found to keep your money and you as the consumer have no way to get your money back. Obviously, they have some shady business practices. I would NOT do business with them. On a side note, instead of their overly expensive mouth strips, I've read many people use surgical/medical tape to accomplish the same effect.
If could rate this company a (-)
If could rate this company a (-); I would! I've given this company many chances to be legitimate. Yes they take your money and do not send product. Their excuse is "supply chain" issues. Then why do they continue to take orders, etc? SCAM SCAM SCAM!!! Pretty telling when they don't even have a contact phone # on their website. You can email them; but those get ignored! DO NOT ORDER FROM THIS COMPANY! Here is their phone # I found after hours of digging. (800) 417-0348. Maybe if enough people call them; they will either shut down their shoddy operation or improve their company.
BUYER BEWARE!!! THEY WILL NOT SHIP YOUR ORDER
Like so many others are saying, NEVER ORDER FROM THEM. They take your money and don’t ship your order. Dr. Mark Hyman recommend they’re products on his podcast so I thought they were legit. Wish I had read the reviews before ordering. They don’t even respond to emails. Never never ever buy from them!!!!! So disappointing.
Great product!!
I have sleep apnea and been using Somnifix for about two years. I have altered the use because I have a problem with dry mouth in the morning and the air slot left in the strip let enough air through to dry my mouth. I did try another product which did not have a slot however, the glue was too strong and it felt like my skin would pull off. I have corrected the problem by overlapping 2 of the strips to cover the slot. This combo works great for me. I wish the company made a product without the slot but, in the meantime I will use my fix. I suggest watching the YouTube Video "Somnifix Sleep Strips: Unboxing & Review" before purchase. As for purchase, I have never had a problem purchasing or receiving the product. I would suggest looking at the reviews on Amazon to get a true picture. One final note. there are times when I have also used Breath Rite nasal strips or a generic brand when my nose is stuffy. Use of the strip increases air movement by 30 percent I am told. I have seen professional football players wear them likely for that reason.
Shipping issues
I’ve had a subscription with Somnifix for a few years as I was happy with the product and it was difficult to find in the UK. It seems they haven’t had any stock left for months but are still accepting orders and taking people’s money. My card was charged 6 weeks ago but my order never shipped. They don’t respond to emails or direct messages on social media. Looking at reviews on here and comments on their Instagram posts, there seems to be loads of people in the same situation. I’m having to get the money back through my credit card provider. UPDATE: my order eventually turned up 3 months late
Order placed and received within 1month
Placed order for 3months supply on 12th FEB 22 and received 12th MARCH 22. Ordered after reading/ listening to podcasts about benefits of nose breathing. Haven’t tried them as of yet.
I wish I had read review
I wish I had read review. Saw that they were sold on sleep apnoea site's but "out of stock" so purchased direct from company free shipping. Paid but never received despite many emails sent. Surely there must be some comeback to stop this company fraud/scam
Abysmal.
Placed an order, money was deducted and I was constantly spammed with adverts despite the fact I did not in fact click "confirm my subscription" to advertising sent by SomniFix. Customer service was abysmal and constantly ignored emails requesting an update on my order. I sent four emails requesting an update to no avail. I then got in touch with the sole actual email address listed on the website providing one final opportunity to contact me about my order and provide me with a refund or I would bring the issue to the BBB. I, to no surprise, received nothing.
This company is a scam
This company is a scam, i regret not reading the reviews before ordering, like everyone mentioned here they take your order and never ship it. Its frustrating that they never reply to your emails. Please avoid these guys dont buy from them.
