Monthly average ratings based on 50 reviews
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J'aurais du regarder les avis avant de commander. Pour faire un retour (à mes frais) j'ai du leur envoyer 5 mails en ils ont mis 3 semaines à m'envoyer le bon de retour. Aucun service client, à fuir.
Very long shipping delay with poor communication. But the products are simply not pet proof as advertised. My cats LOVE to scratch their pet safe slipcovers and after just a few days the slipcovers look awful.
Ordered an item and it’s not what I expected. I filled out the return request and several days later I have received no label. I have emailed and called and no response. My next step will be to file a fraud report. This type of service is not acceptable.
Update 10/12/26: Slashop refunded my $674 back to my credit card. The below issue I posted about has been resolved. Thank you Slashop. I ordered from Slashop on 10/4/26 for $674. Days passed with zero shipping notifications. On 10/8/26 I sent a message to their customer service email demanding to know when my order would ship. Silence. After reading the flood of terrible reviews, I decided to cancel before it shipped. On 10/9/26 I emailed them again: cancel Order #258178394 immediately. Still nothing. Their website has no cancel option. There is no phone number. They simply do not answer emails. I opened a charge dispute with my credit card the same day and instructed them not to pay this unresponsive, unreputable company. Do not ship this order. Refund my $674 immediately. I will update this review with every step Slashop takes (or fails to take). Stop ignoring customers. Fix this now.
Ho contattato il servizio clienti per il reso ma non rispondono. li ho contattati la prima volta il 07/10 Ma niente. Poco seri. non comprate da questo sito
Really not as advertised, thin and dull when expected plush and vibrant colour. Took ages to come. Assume returns will be a nightmare. Wish I’d read the reviews before buying.
I received 1 sofa cover and 2 cushion covers on Oct 6. Fabric was thin and did not grip. I sent a return request on Oct 10th and received a response that my request was "under review". I have followed up twice and have not received a response. My purchase was not a final sale, is unused, and should be eligible for a full refund. This is the worst customer service I have ever experienced from an online retailer.
I ordered a sofa cover from Slashop and immediately realized I ordered the wrong size. I checked their return policy and saw that they offer full refunds so I immediately placed a second order for the same sofa cover in a larger size just minutes after my original order. I received both sofa covers about 2 weeks ago. I went to their online return portal and submitted a return request the same day I received my order. I got a message that customer service will email a return label within 1-2 business days. It’s been 2 weeks and I’ve received no response. I’ve emailed customer service 5 times and no one will respond. If you read the comments under their pinned Instagram post hundreds of people say the exact same thing. BEWARE….this company is a scam!! They also do not have a telephone number so there is NO WAY to contact them.
The item received does not match the colour/design ordered. The packaging is labelled “Mocha Rose”, but the product inside is completely different, with a multicoloured geometric pattern (black, white, red, blue, yellow and turquoise). This is not a slight colour variation: it is clearly a different product/design. I waited almost 2 weeks for a product that IS NOT what i ordered.
High cost, poor quality, unresponsive customer support. Felt like their approach was to wait out my return request hoping I’d forget about it. Return request was finally accepted after two weeks of prodding them with follow up emails, I can now see it was received three days ago but I’m still waiting for the refund.
I placed an order with Slashop on October 5, 2026, for two couch covers totaling nearly $400. It’s now October 10, and my order still hasn’t shipped. I’ve contacted customer service multiple times asking when my order will ship and when I can expect delivery. Instead of receiving an actual answer, I’ve received generic responses that don’t address my concerns. For the amount of money I spent, this is unacceptable customer service. There is no easily accessible phone number to speak with someone directly. After reading other customers’ complaints about shipping delays, poor communication, and difficulties obtaining refunds, I’m extremely concerned about my purchase. I want an immediate explanation of my order status and a definite shipping date. If my order cannot be fulfilled promptly, I want it canceled and fully refunded. I would not recommend ordering from this company based on my experience so far.
Horrible gestión. Envian el paquete con IMILE que es una empresa de transporte nefasta. Dicen que lo probaron de entregar una vez y han devuelto el pedido. Slashop lo unico que te dicen es que hables con los de Imile, y estos no responden. Después de un mes de espera, slashop nos dice que les demos otra dirección para la entrega. Le decimos que al hacer teletrabajo, en la otra dirección siempre hay gente. Y se niegan a volverlo a enviar a la misma dirección. Después de un mes de espera nos hemos quedado sin el pedido.
Tendría que haber leído las opiniones antes de hacer el pedido para después iniciar la devolución. El objeto, para nada es la calidad que " venden " en las RRSS. Publicidad engañosa. Al iniciar el trámite de devo, te dicen que tardan hasta 5 días en dar viabilidad a la devolución, cuando la devolución es un derecho del consumidor. Eso por ahí. Al dar el OK, te hacen embalar de forma imposible el artículo con una impresión del correo de confirmación de pedido, más una nota a mano del número de pedido y el certificado del banco....El mundo no está para estas cosas de empresas que lo complican todo. Un auténtico horror.
Crafty website with a .UK address. This is actually a Chinese seller. I didn't realise until the item was dispatched. They've worked hard to hide the origin of the products. Would never have spent this much money if I knew the origin of the product. Disgraceful behaviour.
Ho comprato 2 copridivani, ottimo prodotto consegna veloce in confezione perfetta. Servizio clienti impeccabile, ho dovuto cambiare un copridivano xchè ho sbagliato la misura, li ho contattati per mail e mi hanno seguito passo dopo passo fino al cambio prodotto rispondendo sempre alle mie mail in maniera celere e precisa. Consiglio gli acquisti
Horrendously bad products. Beyond the worst quality. Nothing like pictured. The couch covers arrived damaged, with pull lines and misprint lines. The edge of the covers surged with white thread that is falling apart. There is writing printed on one of the sides. To get a refund you will need to ship the product to America at your own cost.
ho acquistato un Copridivano con texture rinfrescante antigraffio. Invece, dopo una sola settimana mi ritrovo un copridivano tutto sfilacciato.
Cette entreprise américaine dont le siège est à Los Angeles ne respecte pas les accords internationaux du commerce avec la France et notamment le droit de la consommation français. Dés lors en cas de désaccord, tout devient compliqué : ils ne respectent pas leurs propres conditions générales de vente, font passer leurs obligations légales pour des gestes commerciaux, font semblant de ne pas comprendre vos demandes, répondent à côté, ou ne répondent pas. Leurs messages, probablement générés par l'IA, sont impersonnels et truffés de non sens et d'erreurs. Après de longues tractations et menaces, j'ai pu enfin me faire rembourser le paiement de la commande mais pas les frais de retour de marchandise, pourtant réputés pris en charge dans leurs CGV, en cas d'erreur de leur part, ce qui était le cas. Bref, acheter chez Slashop est une aventure désagréable et chronophage. J'en ai informé la DGCCRF. Leur réponse du 23 octobre confirme non seulement la justesse de mes réproches, qu'ils ne contestent pas, mais en plus ils s'en excusent ! A quoi bon, s'ils continuent leurs pratiques répréhensibles ? Fournisseur à éviter.
This company appears to be a scam company from China. Cheap product is shipped from China. No indication that this will be the case from the website. I submitted a return request immediately upon receiving - that was 5 days ago - radio silence. No response, no email with return information. I’ve followed up with my request, and also not received a response. Do not purchase from this company.
DELAYING REFUND AND NOT RESPONDING TO EMAILS Purchased 2 x sofa covers that unfortunately did not match the images online, so requested a return for full refund. Slashop delayed approving our refund and after following up twice, sent us an email offering a 50% refund on the purchase price if we opted to keep them instead. Given the covers were not cheap, and cost approx. $280 AUD each (sale price), I explained we were not going to keep anything we weren't happy with, as per their returns policy. Our return/refund was then approved. We have since followed Slashop's returns process, and our returned items/parcel were signed for as delivered 8 days ago. Slashop's returns process states they will email confirmation as soon as they receive your parcel, this has not occurred. I have been following Slashop up every other day since, and they are not responding to any of my emails - which are simply requesting they (1) confirm they have received the items, and (2) are progressing with the refund process. I am left with little option but to escalate to my bank and to warn others to NOT do business with this organisation. They promise easy and simple returns - and this not the case. They are not responding to emails, and there is no means other than email to contact them by. We are due a refund of approx. $560+ AUD, and I only wish I had looked at these reviews before purchasing from them. Hoping this review will make others think twice before buying anything from Slashop. EDITED TO ADD THE FOLLOWING: I can confirm the refund was finally processed, but the response below from SLA Shop is not truthful. It was only AFTER writing this review that SLA Shop finally responded to my numerous emails, and processed my refund. It is unfortunate that it took a negative review being published for them to respond and take any action. But it did indicate they can move quickly when they want to.
The item I ordered was not what I expected. I sent it back exactly as indicated. I have gotten nothing but grief and difficulty from the company. Everything about this experience has been horrible: the item is cheap, useless, misrepresented. Customer service, if it exists at all, is abysmal. I will never buy from these people again.
Not only does it ship from China (it won't let you know upfront), which takes super long, the return process is impossible. Their promise on easy returns is basically a scam. If you submit a return request, it will be left hanging for weeks. No one will approve it so you never get to return your goods.
Last week, I placed an order for a couch cover. My debit card was charged $115.00, but I have yet to receive any order confirmation, receipt, tracking information, or any other communication from this company. I entered the order number on their website to check the status, but it said that the order could not be found. I have now sent three emails asking about the status of my order and why I never received a confirmation, yet I have received no response. Why have they not responded to my inquiries? Why was I not sent a receipt or order confirmation? Most importantly, will I actually receive the product I paid $115 for? Upon looking at other reviews of this company I see the same complaint over and over: they don't respond to their emails. At this point, the lack of communication and the inability to locate my order are extremely concerning. I am beginning to question whether this company is legitimate or whether I have been the victim of an internet scam.
Terrible quality will not allow return unprofessional and unresponsive dropshippers. Total liars
El servicio de devolución es nefasto. Aparte de tener que mandar yo el paquete por correos y gastarme los gastos de envío (17€), la dirección a la que me dicen que lo mande no es correcta. Se lo digo, y me dice que no me preocupe, que no haga nada, que ellos se encargan. Finalmente el paquete viene devuelto a mi casa y de momento sin obtener reembolso. No pienso gastar un euro en esta empresa. Actualización 06/08/2026: reembolsaron el dinero sin reclamar el producto devuelto (¿?)
Slow shipping, quality of sofa covers is poor, not even close to worth the price. Be warned, slashop.com is a front for cheap goods that are drop shipped directly from China. It took one week for the order to ship, then two more weeks for it to arrive. The quality of the sofa covers is poor; the material cheap and they wrinkle easily. Way over priced for the quality. Look elsewhere
J'ai cru commander un ensemble de housse pour protection de canapé. Je n'ai reçu qu'un morceau de tissus pour l'assise. Les images et le texte accompagnant la commande sont très trompeurs, limite escroquerie, et 50€ pour un morceau de tissus... franchement ! J'ai demandé le retour et le remboursement il a une semaine. J'attends toujours l'accord de retour.
Atempts to return a couch cover were repeatedly frustrated by a needlessly complicated return procedure. They just kept returning me to the same page where I had begun the process. I have given up, which is apparently what they're hoping that you do.
Al final rectificaron y modificaron la actitud inicial, devolvieron el dinero.
STILL waiting for a reply from customer service. My return was delivered to their facility more than 2 weeks ago. No refund has been issued and I have received no response to my emails following up. I would give this company 0 stars if I could. Truly the worst customer service I have experienced.
Great reviews on their site. However as I tried to add, there was no way to add a review. I ordered 2 sofa covers. It was confirmed the covers would arrive within 3-5 business days. After 3 weeks I reached out to the company to ask for ANY tracking info. It was a few days before they responded. The covers finally arrived. They had been upheld in customs. Strange, as I thought this was a local/ US brand. I kept one. I reached out according to directions on their website to request a return. I astill hadn’t heard anything after 3 days. I reached out again and was offered a 30% discount if I kept the covers. I had used one cover for about 5 days and it already had snags in it. So obviously quality is not great, especially for the price ($176 on “sale”. You can find the same cover on Am*zon for $29!!). I have sent one cover back. We’ll see if I actually receive my refund (Fyi return shipping is $12). The cover I kept is falling apart. Save your money (and time). I wishe I had done my research and looked to Trustpilot.
I should have read the reviews. I made a large order and could not return anything.
The sofa cover was not as advertised. Within a day there was a snag on the cover and IT IS NOT slip proof. I am constantly fixing the cover as it slides down from the back. Was not worth the price I paid.
Après le difficultés déjà expliqués à encoder un retour, j'ai eu une réaction au commentaire sur Trustpilot et ma mise en demeure du 24/06/2026. Je devrais envoyer le colis à mes frais aux Etats Unis. J'ai refusé et demandé un bon de retour gratuit: "Bien que j’aie reçu vos instructions de retour, votre message st incomplet: il manque en effet le bon de retour gratuit. Je ne payerai pas pour le retour de produits achetés sur base d'une publicité mensongère. J'attends le bon de retour dans le 24H. Cordialement."
Very unhappy with my experience. I’ve been trying to get a return label, but my request is still “processing” and there is no way to contact their shop. Would not recommend purchasing unless you are fine with throwing money away.
Ordered three couch covers, two ‘linen look’ patterned full cover and one waterproof seat cover (all to help protect the furniture from our dog) Delivery took weeks with no update, when it arrived the quality is ridiculously bad. The ‘linen look’ does not, in any world, resemble linen. It is CHEAP polyester that doesn’t even fit the measurements listed, and the pattern doesn’t match the stock photos! The waterproof chenille couch cover is just a strip of fabric with grippy pad backing and is a strange grey colour rather than the cocoa brown we ordered. The stitching is abhorrent, frayed and coming apart before we even put it on the couch. If these were cheap as chips I would accept the quality, but we paid more because we wanted to not have to replace these straight away, for hundreds of dollars- this is a SCAM. I didn’t check reviews before purchasing, please don’t be like me!
I returned my item properly over 2 weeks ago. I have yet to receive a refund. I got a response to my email that as soon as they receive it they will refund. I sent a screen print of the tracking proof that they did receive it, And then this morning, I received a separate email stating I have not returned my item. There is no phone contact #. Just the email address. They instruct you to write URGENT in the subject line to escalate. Wrote it 3 times and still no response. THIS COMPANY IS A FRAUD AND THIEF! I WANT MY $$ BACK! DO NOT BUY FROM SLASHOP!!!!! PLEASE GIVE ME MY $$ BACK NOW!!
Not at all happy with the product they call 'PlushFlex Full-Encasing Stretch Sofa Slipcover'. I measured the sofa and ordered a three-seater cover as per the instructions on the website. Even though the length of our sofa was closer to the bottom of this size range, and the back of it is really low, we nevertheless struggled with stretching the cover over it, and the lower parts of the arm rests are left uncovered. The colour is dull, not like in the photos. They named it 'cocoa' but it's more like poo. The surface of the material is too 'teddy-like' for our taste. We were expecting something more refined. In the end our sofa looks like it's covered with some cheap, polyester teddy bed sheet. It's not at all snug and smooth like in the photos (AI?) but full of wrinkles and creases. Also, one of the white ties at the bottom, intended to secure the cover underneath the sofa, snapped immediately. It took more than 10 days to receive the cover (not surprising given that it's shipped from China). I definitely would not recommend this product and would not buy it again.
I reviewed the website’s size parameters for my sofa and ordered the appropriate sized sofa cover. But the cover I purchased ended up being 12” too short. Slashop said the guidelines were just approximations because all sofas were different - and they couldn’t guarantee the fit. I asked that if I gave them exact dimensions could they send me a sofa cover that fits - but they couldn’t guarantee it. When I asked about ordering a different size, Slashop said I would have to pay return shipping, the difference in price for larger size, and shipping for the new cover. There is no phone customer service, only email. And there are no names on the emails - just “customer service”. In all, although I liked the feel of the fabric, my experience with Slashop was so frustrating that I will not do business with them again.
Para las devoluciones son UNA MAFIA, no contestan a los Email, cuando por fin te dan respuesta te manda una dirección inexistente. Yo he mandado un paquete de devolución y a venido devuelto por no encontrar la dirección proporcionada y he tenido que pagar los portes y ya no se donde devolver el articulo. NO CONFIAR EN ESTA EMPRESA, TE ENGAÑAN Y NO TIENE TELEFONO DONDE LLAMAR
Pessimi. In seguito ad una richiesta di reso negano l'etichetta di reso, suggerendo di procedere in autonomia. Assurdo che un e-commerce non assista gli acquirenti semplificando tali procedure.
DO NOT BUY FALSE RETURN policy advertised. There is NO mention of the product being final sales anywhere on the order or when I was purchasing it. They mention discounted items are final sales but no where in the order is the same mentioned. No where when purchasing was it mentioned . They put everything on sale and then even though you purchased before, they will not allow you to generate a return label. Customer service is really bad. It is a fraud. You will have a problem even if product is defective. DO NOT BUY. THey keep giving the same reply like an automated machine, not clarifying why I was not informed in the order that the products were final sale. DO NOT BUY. Fraud company with no customer service
Pedí una colcha impermeable y no lo es. A mi perrito se le escapó unas pocas gotitas de pis y todas traspasaron la tela . Un timo! Cara para lo que promete y no cumple.
Don't buy from them. They advertised a waterproof sofa cover, and it arrived and was not the slightest bit waterproof. When I messaged them to tell them it wasn't waterproof, and asked them why they had sent me something that didn't match what they advertised and sold, they said sorry they didn't meet my "expectations" and they offered me a 40 % discount. Not helpful when I need something to protect the new sofa when the old cat pees on it, but a good scam.
BE CAREFUL. I would strongly advise against buying from this company. The sofa cover I received was different from what was advertised. I carefully followed the seller's sizing instructions, yet it didn't fit my sofa at all. The biggest problem, however, is what happened afterwards. The company advertises a 30-day return policy, but when I contacted them asking for help using the email address they provide, they simply ignored me. I first asked for additional fitting instructions to make sure I wasn't doing anything wrong. No reply. I then tried to arrange a return under their advertised policy. Again, no reply. A return policy is meaningless if the company completely disappears once you've paid. Buy at your own risk. If something goes wrong with your order, don't expect any customer support or the opportunity to return the product they promise on their website.
I have emailed them many times about my order but now response.
I would give them ZERO stars if I could. They have horrible response times, horrible delivery and refused to refund me my $189 for couch covers that did not fit, merely because I did a claim on PayPal and it did not have a drop down box for "Did Not Fit." So I just chose an option as close to possible and then wrote in the exact reason for the return. I agreed to pay the $8.99 return shipping. Then they kept sending me emails to "Please return your items." When I already had the tracking receipt saying they received it. It is a big joke!! Their website clearly says they will take returns, but because THEY didn't read the actual reason I was returning them(mind you, one of the covers WAS NOT even open.) I received one couch cover from somewhere in the U.S. and had to wait over 2 weeks to get the other one for my matching loveseat from China!!!! PayPal also disappointed me in this transaction as well. It's take almost 2 months since I started the claim for it to eventually be denied!!!Terrible Terrible experience all the way around!! DON'T ORDER FROM THEM!!
Photos mensongères, c'est de la chinoiserie, allez sur temu vous aurez la même chose beaucoup moins cher. D'ailleurs cosu pourrait trouver tous leurs modeles. Vraimebt abusé!!! Chez eux j'ai payé 80e ma housse elle est à 17e chez temu.
Do NOT order from this company unless you know you're going to love your purchase. I spent over $300 on sofa covers and specifically checked the “Shop with confidence” section before purchasing because returns were important to me. That section was directly under the product information, and it stated that if a customer is not entirely satisfied, items may be returned within 30 days for a refund or exchange. The page also said “Enjoy 30-day free returns.” It also stated if I was returning something not due to a defect, I would have to pay a $15 return label fee which I did not mind doing. When I tried to return the items, Slashop suddenly claimed they were final sale/non-returnable. The item was advertised as a “Limited Time Offer,” not clearly presented as final sale, and my checkout screen did not visibly state that the items were non-refundable before payment. Customer service offered partial refunds but refused to honor the return language displayed directly on their own product page. This is deceptive and unacceptable. If something is truly final sale, it should be impossible to miss before checkout — not buried, contradicted by “Shop with confidence” language, and then used later to deny a return. In fact, when I initiated the return the company did not even realize it was a "final sale" until about the 3rd chain of correspondence. I have now turned this matter over to my credit card company. After reviewing the email chain, along with screenshots of the product page and checkout page, they indicated that I should receive a credit. Regardless of the outcome, I would never order from Slashop again. Their return language was misleading, their checkout process lacked clear final-sale disclosure, and I would strongly urge others to think very carefully before purchasing from them. I shop online constantly, and this is only the second time in 20 years that I have felt strongly enough to post a negative review.
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