Be prepared to be charged for a years subscription!
Signed up for the weeks trial and like other people have said, got charged for a full year's subscription at the end of the trial (1 week) I cancelled the subscription on the day it was charged and requested a refund only to be told this has to be dealt with via Google pay. Google pay refused the refund. I was under the impression that I had a 14 day cooling off period. It wouldn't be so bad if I was charged for a month, but a years subscription is ridiculous! Don't sign up for the trial unless you are prepared to pay £125 as soon as it hits the end of the trial period.
Probeabo nach 2 Tagen abgelaufen
Habe eine Probeabo abgeschlossen; damit das Abo nicht verlängert wird und Geld abgebucht wird, habe ich auf Kündigen geklickt. Jetzt kann ich das Proabo, von dem eine 7-tägige Benutzung versprochen wurde, nicht mehr öffnen. Das ist unseriös
Suppression de morceaux
Tout se passait bien au départ avec des cours intéressants qui nous font bien progresser. Depuis quelques semaines, des morceaux sont supprimés de l'application alors que je les avais travaillés. La communication avec l'équipe est très difficile.
Best of the Learn Keyboard Apps But Not Perfect
I sampled a number of free trials for learn keyboard apps and found Skoove the best of the bunch. As an adult, I find some of the language / encouragement irksome but my biggest bugbear is the number of times I have gone to practice and found Skoove is locked. Then I have to restart my tablet and sign in again.
Skoove is a con,I paid but didn't go on…
Skoove is a con,I paid but didn't go on it now I want to use is no matter what pass word I use it will not recognise it,stay away from this Web site
Almost, but not quite yet
Skoove has the potential of being an excellent learning program, although it has one serious flaw. On the major plus side, each lesson have a consistent process to it, which gets students into a good routine. Each lesson starts with listening to a short song that shows the notes you’ll be learning. Those notes and how they’re played, incidentally have a connection to the strategy underlying the lesson, and they build on learned skills. The lesson then progresses through several steps, with the major step being to play the song yourself with the ability to control the tempo. You start off slow and then build to learning the designed tempo of 100%. Unfortunately, that’s the only place where you can do that, which is its major flaw. In earlier parts of the lesson, the music plays at their chosen pace. Nevertheless, students have different learning speeds, which would greatly benefit from being able to control the tempo. To give an example, a number of lessons introduce learning to play by ear, and the lesson asks you to hear the notes first and then play them. Very sadly, it doesn’t allow the student to control the tempo and it plays way,way,way too fast for the way I learn. Basically, they’re almost a total waste of time for me, yet they’d be great if I could control the tempo and learn at my pace. P.S. If I can control tempo, shame on them for not making it obvious. Anyway, that’s my review after playing through a number of lessons. It’s a fundamentally good teaching program that with a few tweaks can be much, much better.
they wii rip you off
they wii rip you off, stole money when we signed up for free trial. Took weeks to get money back. Now they have stolen money from my amount again saying trial over even though cancelled Dec20
I bought a Kawai piano
I bought a Kawai piano, I have 3 mounths free trial, but they want my credit card to activate it. What a stupid thing. I will use other method to improve piano.
Scammers taking money fraudulently. Do not use Skoove
Scammers. I cancelled my subscription on 1st January. They have today taken payment of £62.50 even though my renewal was only supposed to be £37.50. But actually should be nothing as I’ve cancelled. Luckily ive kept screenshots of my cancellation which I’ve shared with my bank, I’ve now had to get my bank involved to get my money back that has been fraudulently taken, the bank has had to put a cpa block in place against this company to prevent them taking more money from my account in the future. I have contacted Skoove but have had no responses at all. No doubt they’ll put a generic b/s message on here saying how they’ve contacted me to solve this issue. They haven’t. Completely scam company. Avoid Update. It’s now been several days and still no response from Skoove, it seems that this is the normal way that they operate. Update. They have now contacted me and have asked me to cancel the dispute with my bank probably because they will face an extra charge from the bank for the time it takes them to investigate. What a complete load of hassle this has caused.
I canceled my Skoove automatic renewal
II initially had an issue with a subscription renewal that I wasn’t expecting and reached out to Skoove’s support to clarify the situation. Although the charge had already been processed and even upheld during the bank’s dispute process, Skoove reviewed my case carefully and decided to issue a full refund as a goodwill gesture. Their communication was transparent, professional, and genuinely understanding throughout the entire process. They took my feedback seriously and handled everything in a respectful and customer-focused manner. Mistakes and misunderstandings can happen, but what truly matters is how a company responds — and Skoove handled this situation with integrity and care. I greatly appreciate their support and willingness to make things right.
Costly mistake
Unfortunately, I paid for a full year upfront (I have since cancelled the auto-renewal). We really tried to make this app work for my 7yo son, but it simply doesn’t deliver what we were hoping for. It doesn’t properly teach how to read sheet music, there are no songs to practise for ABRSM grades, and overall it focuses on copying the on-screen “computer hands” and eventually memorising songs rather than truly understanding how to play. I wouldn’t recommend this to anyone who genuinely wants to learn piano in a structured and meaningful way. Sadly, this was money down the drain but next time, I’ll be much more careful when choosing resources to support my son’s piano learning.
Sehr netter Support.
Sehr netter Support. Leider hatte ich die App aus Zeitmangel nicht genutzt.
Une politique de renouvellement automatique inacceptable
J’utilise Skoove depuis 2024 (après souscription d’un abonnement à 49,90€) et, si les cours sont globalement corrects, mon expérience avec leur service client et leur politique commerciale est très décevante. J’ai découvert que mon abonnement avait été renouvelé automatiquement sans aucune notification préalable, alors même que je n’avais donné aucun accord explicite pour poursuivre l’abonnement. Le prélèvement de 149,99€ est intervenu le 29/11/2025, un an après mon achat initial, sans message d’avertissement, contrairement à ce qu’exige pourtant l’article L215-1 du Code de la consommation, qui impose au professionnel d’informer clairement et en amont tout consommateur avant la reconduction d’un contrat. J’ai contacté le service support pour demander l’annulation et le remboursement, mais je n’ai reçu aucune réponse, ce qui est particulièrement regrettable pour un service par abonnement. La procédure manque réellement de clarté et donne le sentiment que le système de renouvellement automatique est là pour piéger les utilisateurs inattentifs plutôt que pour offrir un service transparent. Je partage mon expérience pour alerter les futurs utilisateurs : ➡️ Vérifiez attentivement les conditions de renouvellement lors de l’inscription. ➡️ Surveillez les dates de souscription, car aucune notification ne semble envoyée avant le prélèvement. ➡️ N’attendez pas un support réactif, en cas de problème. C’est d’autant plus dommage que le produit en lui-même pourrait être satisfaisant. Mais l’absence de communication et la politique commerciale appliquée dans mon cas laissent une impression très négative du service. En conclusion, ce sont donc 149,99€ que je ne pourrai pas utiliser en cette période de Noël pour les cadeaux des enfants; et cela me scandalise profondément. ——— Mise à jour du 12/12/2025 Suite à ma réclamation, Skoove a finalement répondu favorablement et accepté de me rembourser une partie significative du montant prélevé. Je les en remercie, et je tiens à le préciser pour être totalement transparent vis-à-vis des autres utilisateurs. Deux points restent néanmoins importants à souligner : - La manière dont une entreprise communique en dit beaucoup sur ses valeurs. Skoove gagnerait véritablement en crédibilité en améliorant la clarté et la régularité de ses communications auprès de ses clients. - L’entreprise dispose manifestement des outils nécessaires (ERP, CRM, solution Helpdesk etc.) pour informer efficacement les utilisateurs bien en amont d’un renouvellement. Les difficultés de communication évoquées dans d’autres réponses à des clients semblent donc moins relever de contraintes techniques que d’un choix organisationnel ou commercial qui manque de transparence. Vouloir gagner des clients est une chose, savoir les conserver et les fidéliser en est une autre. L’oublie-t-on parfois encore?
Payment taken fraudulently. Scammers.
Payment taken fraudulently, read the other reviews. They sign you up with a discounted offer then take the renewal amount without notifying you or even confirming when you setup the discounted offer. This is clearly their plan even though they deny it in other reviewers reviews on Trustpilot. We haven't used the Skoove app as to honest it isn't very good, any decent company that could see that it hasn't been used would redund the money with no issue but clearly their business model is for people to auto renew rather than customer satisfaction. Don't reply to this review asking if I would like further support, just return my £124.99! Don't use these scammed, if it was that great of a product they wouldn't have to lure you in with a drastically discounted price then try and trap you into not cancelling the next year's recurring payment, total deceitment!!
Deceitful company, beware of autorenewal
Same thing as many others - autorenewal kicked in with no reminder at full price. They say it is your fault because it is clearly stated upon signing their policy on autorenewal, but it goes beyond that - no messages of any kind (progress, tips) to make you aware that you have an active subscription. This company could easily correct this with a reminder or even an email with the receipt for the renewal payment but they want to hide the subscription from you to keep milking your credit card. Don’t support a company like this!
Deceptive Auto-Renewal and Poor Customer Service
I am writing to warn potential customers about Skoove's business practices. My primary issue is with their extremely deceptive auto-renewal process, which allowed them to take payment for five consecutive years without my explicit consent or any usage of their service. The core problems are: - No pre-warning or confirmation: Payments are taken automatically without any advance notification or opportunity to confirm the renewal. This is a practice other reviewers have also experienced. - Defensive and difficult refund process: When contacted, their customer service was unhelpful and overly defensive, making it unnecessarily difficult to obtain a refund. - Likely violation of consumer rights: Taking payment without clear, proactive consent and without sending a reminder is likely illegal under UK consumer law, particularly the regulations around subscription renewals. When customers raise this issue, the company's public replies are telling. They consistently defend their auto-renewal policy and shift blame onto customers, stating that the terms were clear upon sign-up. However, this defense ignores a critical legal and ethical failing: providing clear terms at the point of sale does not replace the obligation to send a reminder before taking renewed payment. Under UK legislation, a reminder is a separate, required step. Even if a customer opts out of marketing messages, companies are still obligated to send transactional communications, such as renewal warnings. By not doing so and then blaming customers, Skoove is not only being hostile but is also operating a renewal process that is likely non-compliant with consumer protection laws in several markets. While they eventually refunded the most recent renewal, given the nature of this process, a refund for all unauthorized payments, and updaing their processes would have been the correct course of action. As another reviewer noted, a decent company would refund for an unused service, but Skoove's model appears based on auto-renewals rather than customer satisfaction. I would highly recommend against signing up. The company is customer-hostile, and there are certainly better, more transparent options available for learning music.
Betrug!!
Betrug!!! Ich habe vor drei Jahren ein Abo abgeschlossen, dann gekündigt, weil die App einfach meine Erwartungen nicht erfüllt hat. Dann wurde nach Ablauf des Abos trotzdem wieder abgebucht. Nach Beschwerde bei Skoove wurde das Geld rückerstattet und man hat sich entschuldigt. Die Sache war für mich erledigt und ich habe nicht mehr drüber nachgedacht. GROßER FEHLER!! Heute (27.11.2025) sehe ich zufällig, dass wieder 149€ für ein Jahresabo abgebucht wurden, aber das war noch nicht alles. Ich habe die Abrechnungen des letzten Jahres durchgeschaut und siehe da, im November 2024 wurden mir ebenfalls 149€ abgebucht und das obwohl ich mein Abo bereits ein Jahr zuvor gekündigt hatte! Morgen gehe ich zur Polizei und mache eine Anzeige.
Very poor comms re auto renewal and refunds
Very poor comms re auto renewal do you really think people want to auto renew at a vastly inflated price to the intro offer, you have left me without money to pay for food as you are not responding to my refund requests. refund now please
For now I cannot recommend Skoove
For now I cannot recommend Skoove as an app to learn from a real piano due to its technical issues in note recognition, I have a ticket open with their team already since two weeks, but currently this application is far away from being adequate at any level for learning due to its shortages on a mere technical scale. I hope they’ll be able to fix it whatsoever in the future, too bad given the interface seems sleek and it is also well advertised by several blogs/papers.
Really enjoying my progress with Skoove
I enjoy using Skoove. The lessons are laid out in a way that actually makes me want to practice, and it’s so satisfying to see how much I improve each week. The balance between songs, theory, and feedback keeps things interesting and fun
It worked pretty well
It worked pretty well. When I tried the competitors, it felt more like a game, and with this I felt like I was really learning something. Also, the price was really fair compared to the others
Songs from movies and games
5 out of 5 for the beginner like me. I love the song selection, the short lessons, and the overall look and feel of the app. It was very important for me to be able to learn songs from movies and games I like. Found plenty here! Now I just need to find time to practice:D
BEWARE, all it not what it seems
I signed up for the free trial but decided to buy the premium lifetime subscription during the free trial so that it would start immediately after the trial ended. After my first day's lesson, I decided that this was not for me. There was no real feedback just a continuous voice telling me to either play faster or slower and a status showing how many notes you got right. I also didn't quite get the hang of the music theory. The music (Moonlight Sonata by Beethoven) required, I believe, two sharps but when you played them in some instances it was deemed wrong. It was very confusing with no Help button. I decided to cancel my subscription (annual) which had been paid for by DD. Skoove instructions state that you can only cancel and get a refund via Apple app or the website depending on how you paid. This is important, so make a note of how you paid and what equipment you used e.g. iPad/mobile/tablet. I paid by card via Skoove's website but their digital assistant insisted I had to go via Apple. Eventually when I contacted Apple they confirmed (what I already knew) that payment was not via them but by card. I also had an email from Skoove (Julia/Shinto) confirming cancellation. My bank confirmed Skoove was paid directly. I could not get Skoove to give me a refund. Despite several emails to Skoove asking for help with my refund nothing was resolved despite their email confirming cancellation. My three replies to their messages sending my bank payment chit bounced. This is also important as it seems Skoove will bounce your messages where you are asking for a refund. Attempts to speak to a human online via Chat proved negative. I am still waiting. I cannot recommend either the lessons or their refund/payment methods. You are dealing with a virtual assistant as it appears humans are scarce. BEWARE if you intend to use this app.
It was a great experience.
It was a great experience. learning music was easy as a beginner with this app it deserves every penny ❤️.
Annulation impossible
Attention le jour où vous voulez arrêter votre abonnement, il y a des bugs qui vous en empêchent. Impossible d'annuler ! Je les ai contactés par chat car je vais être débité de 150€ dans un mois car ça fera un an, ils disent qu'ils ne trouvent pas de compte avec ce mail...même mail qui sert à me connecter ! La belle affaire. J'irai porter plainte si je suis débité.
Practice makes perfect - at my own pace
Very intuitive to use, I am a very visual person and Skoove makes practice easy and fun for me and my wife, moreover I go at my own pace, at home thus can squeeze even a few minutes of practice everyday.
Skoove
I am using Skoove for quite a while now and practicing every day for around 15 minutes. I see huge progress on my piano skills and the app has been great so far.
One of the best piano learning app in…
One of the best piano learning app in the market.
Thanks for the app
I really like the selection of the songs and the lesson in Skoove. also it is very easy to use the app and totally recommend it.
Ich habe erst kürzlich angefangen…
Ich habe erst kürzlich angefangen Klavier zu lernen. Mir ist eine gute Usability wichtig und daher bin ich mit Skoove voll zufrieden. Eine super App für einen Anfänger wie mir.
I only have limited time for learning…
I only have limited time for learning so I am very happy that I found this soluton which fits perfectly in my schedule. And its great that you can see the progress in your skills very quickly.
I've enjoyed Skoove
I've enjoyed Skoove - it goes nice and slowly so I can keep up, but I'm still making progress.
Excited about learning piano so fast
I played piano as a child for a few months, but really didn't get along with my teacher. I kept my piano for all those years and now that I have children of my own, I thought it might be a good moment for me AND the kids (8 and 11) to look into piano tuition (online!). And I found Skoove. We love the easy lessons and song section. Skoove is interactive and I'd never thought me and the kids would progress so fast. We made it a nice habit now to spend time together at the piano as a family. Only downside, you cannot print PDFs (that's minus 1 star). Overall I can thoroughly recommend the app. Thanks, Skoove.
Learning to play the piano without a teacher
I wanted to return to learning the piano (after 40 years!) but didn't want to pay for expensive piano lessons. The Skoove app is great - it gives me some structure and keeps me practicing.
Loved Skoove step-by-step approach
I love structured, step-by-step learning with real teacher guidance. I think it makes it so much easier to learn piano than game-like apps.
I was looking for an app to start…
I was looking for an app to start learning the piano. As a busy professional, I did not want to commit to regular lessons just to find out whether I like the instrument or not. Then I came across Skoove and, I have to say, that it has helped me a lot with my first steps. I especially like their Song collections: it is great to be able to play along some of my favourite pop songs as I keep learning! I also like the fact that I can adapt the learning process to my schedule so I do not get stressed about it. I would recommend it to anyone with limited time or resources that still want to try out learning the piano.
Guter Lerneffekt
Ich testete zuerst das Probeabo und habe mich anschließend für das Jahresabo entschieden. Ich hatte vor meiner Entscheidung ein Jahresabo bei Skoove abzuschließen auch andere Klavieraps getestet welche mich aber nicht überzeugen konnten. Der Lerneffekt ist wirklich super und es macht jeden Tag Spaß, Klavier zu üben. Die Auswahl an Liedern ist sehr vielfältig und man wird in kleinen Schritten an jedes Lied herangeführt.
Very strange
I initially got 3 months free when I purchased a piano. I was then bombarded with emails offering discounts. One of the discounts was to coincide with world piano day, they were offering a year's subscription for £62. So I paid this using Pay Pay. The payment was made on 13th April 2025. However. I didn't use the app immediately, in fact it was mid May before I had time. So in mid May I fired up the up, only to see that I was not a member of the premium subscription. So I contacted Skoove customer service, who said they could not find a subscription linked to either of my 2 email addresses. So, either, Skoove are robbing me, or some third party scammers is. Anyway, the payment is recorded on my Pay Pal account. Now unfortunately, I'm going to have to chase my money. Btw. The offer was sent on an email to one of my email addresses, which I gave Skoove, when I subscribed to the free 3 months which came with the new piano. Something is very dodgy here me thinks. Update 7.6.2025 After appealing Pay Pals first decision not to uphold my claim for a refund, they have finally agreed to refund the money i paid for the subscription. I don't know what's gone on here, but I for one won't be subscribing to Skoove again, or any online Teaching app for that matter. Think I'll just Go back to the old fashioned method and buy a couple of books.
Ineffective customer service
I subscribed for 1 year and quickly discovered it was not the app for me. 5 days later I submitted my cancellation request and the response indicated that I could still use the app for another 360 days - no indication of a refund as per their 14 day cancellation policy. I get quick AI responses but no satifaction. Also, I found their music selection extremely lacking and I couldn't pull up just the songs for my level. I did like their feedback feature.
Terrible renouvellement automatique de…
Terrible renouvellement automatique de l'abonnement Cette société n'avertit pas ses clients avant de prélever le prochain paiement annuel. La première fois que vous vous en apercevez, c'est lorsque vous recevez votre facture de carte de crédit. Très mauvais service. Ne perdez pas votre temps. Allez chez Flowkey où vous serez mieux servis. Merci d'exister Flowkey!
Terrible subscription auto renewal
As others have said, the company doesn't notify you before taking the next annual payment. The first you know about it is when you get your credit card bill. When you ask for a refund I was initially told "no, how about a 50% discount?". This was despite being within the 14 day cooling off period mandated by law. Eventually they provided a full refund, but this is very poor service. They also claimed to have done everything they could to minimise unwanted renewals. Which is a lie - they could send renewal alerts before taking payment.
Ofrecen garantía de reembolso.
Ofrecen garantía de reembolso.. llevo varios días solicitándolo y no me hacen ni caso.... pasad de ellos
i bought a life time membership in…
i bought a life time membership in 2023, Skoove have delivered since then with amazing value for money. Great customer support - I highly recommend Skoove :)
Total Scam
Total Scam. You can't cancel the free trial, and so you get a paid subscription because you have given them your credit card number. For 3 days I write, I want to cancel and I get stupid answers from their AI that never works. Why do I want to cancel? I wanted original music notes and they gave me Note sheets from Imagine by John Lenon, which are not even similar to the original version!
Vorsicht!!
Vorsicht!!! Fast schon betrügerische Methoden! Probeabo zu Ende…premium abo 149,99 Euro versteckt/verschachtelt als einfacher link hinterlegt. Unser Kind hat beim Klavierspielen einfach auf weiter geklickt und hat ein Jahres premium Abo abgeschlossen! Die größte Frechheit…bei skoove können wir die gesetzliche widerrufsfrist nicht einfordern! Das geht nur über Apple direkt! Höchst fragwürdig diese Firma. Telefonisch niemand zu erreichen. Finger weg!
Avoid - scammers
Do not download this app they will trick Youngstown subscription for a year and not refund any money. They come with excuses I have never had with any application when cancelling a subscription Avoid this app at all costs!!!
Take the money and run
Just like so many reviews on here, money was also taken from my account even though I swore I cancelled. Even if I forgot, I immediately asked for a refund the day of the charge, and there should be a little leeway on this, but my refund was declined by apple and then by the company, when I appealed to them directly. I do not believe that they could not give me a refund if they wanted to. Now that there's a 70% discount, I'm even more upset, as I might have joined when the price was better. As it stands, I feel ripped off, and I guess I'm not the only one. So many posts here about getting ripped off. Instead of getting a loyal customer, and recommendations to others, I will tell people to stay away. I guess there's a reason they have a 2.2 rating. If they give me my money back, I'll update my review to reflect the change.
£125 stolen from my account
£125 stolen from my account. There was no way to cancel the subscription via the app, the website or the App Store. AVOID!!!!!!
Decent app but check your Apple account
I downloaded the app from the Apple store. I am a music teacher and wanted to see what it is like. I signed for a 7 day free trial. A message from Apple came up asking for card details which I input. When I went into my Apple account, the company has put the plan to renew after 7 days on the maximum 1 year plan £125! I cancelled the 7 day free trial immediately. It still allows you to use the app for the remainder of your free trial. I think the government should bring in legislation about free trial offers to make companies provide more transparent information about pricing. I also think where you do have to set up credit card details for a free trial, that the 1st plan they auto set you up on should be the lowest cost plan, not the highest. The app itself is pretty good so far. There is the odd time the mic doesn't pick up my playing. Also, there is no introductory video tour of the app. It asks you some questions about your playing experience and then you are straight into a lesson without knowing how the page functions. Also,the note names should be in both American and non American versions. So a whole note, also known as a semi breve etc. I will continue with my free trial and then decide whether to recommend it to my students.
Opaque pricing; unavailable discounts.
Think twice. I experienced opaque pricing and unavailable discounts both at initial joint and again at renewal time. I joined Skoove last year and once I ironed out some of the settings so the app recognised my piano I enjoyed it, although it’s automated teaching method is a bit unfriendly when you hit a hard bit that you can’t get past. Anyway months down the line as often in these things; life gets in the way and I had less time and less money to devote to it so now at renewal time I really needed to save some money in order to justify a continued subscription. On the website there are a series of tempting discounts. I clicked on them and was greeted with a message: ‘this feature is in development’. When I contacted customer support they repeated this mantra but added that once I cancelled my subscription and my remaining time had expired then the discounts would be available. This is an old and tired technique of the organisation staring down their customers to see who breaks first. Cancel, let your subscription expire (with all your lesson history) and then maybe you get a discount but you risk having to start from scratch; or cave-in and stump up at the top dollar price. Nasty. I don’t appreciate it and it doesn’t reward loyalty. It upsets other people too; hence the reviews. I’ll be looking for a real human piano teacher locally I think. To be honest I am a bit upset by the whole thing.
