This company will destroy your company
This company is destroying my business. I talked my employer into using Monday as a work management platform. Keep in mind they advertise themselves as "Work Management." Shortly after migrating and adding all of our clients and tasks into Monday, we noticed that tasks weren't populating into the my work section. Monday was not pulling tasks assigned to people where they can see them. At the top of the screen I kept getting a notice that it only allowed 1000 boards. I only had 250 boards. Tasks were getting missed and clients were getting mad because well, their tasks weren't getting completed. At this time I reach out to customer service. I send them an email and it took almost a week for them to respond back. The response was an obviously canned email. I respond back, After several back and forth I get an actual employee. He makes me screen record all of these things and then says "your right, you don't have 1000 boards", then he says I am going to have to escalate this to developers. A week goes by and I get a message from another guy, obviously not a developer, just a so called customer service rep. His first response... the exact same canned email I already got. I responded, and his response, was the exact same canned email for the second time. After several back and forths. He schedules a screen share meeting. In this meeting he confirms, that I do not indeed have 1000 boards, and that there is a problem with tasks being pulled into my work section. At this point he says he is going to reach out to the developers.... 3 weeks have now gone by. On this call the "tech" tries selling me on more services and upgrades. For real? The most basic feature and need of your software doesn't work and you are trying to upsell me? The customer service rep emails me back saying, its a big problem that happened in the last update and it can't be fixed, but there is a work around. I try the work around, it doesn't work. At this point the person tells me, oh well the work around doesn't work and we can't fix the problem so I am closing this ticket out. Monday is so focused on pretty colors and AI features that they can't make a work management system that does the very basic and most important thing necessary for a work management system, ability to assign and track tasks. Just last week we had more than 20 tasks that disappeared into the latest update glitch. That is more than 20 customers I have to do damage control from. Unfortunately, I have to wait for the budget to allow a migration to another work management system. Upsells, Pointless AI features Pretty colors Terrible, untrained customer service. Monday is for you. If you want work assigned promptly and adequately, with little issue. Find a different platform.
We've been using Monday for a few years…
We've been using Monday for a few years now. Since they decided to push Ai, the app is getting worse with every update. I can't make a single move without some popup asking if I want an Ai agent to follow up or if I want to "create a vibe board" or whatever other stupid buzzwords they're trying to use. Because of this, things move significantly slower. I can't even upload a PDF without two popups and a wait. I used to love this app. Now I hate it. If they could give us an option to just use Monday how we were, we'd happily pay extra for that. Instead no, I can't even adjust the sidebar because their Ai options cannot be removed. It's to the point half of our sales team has abandoned using Monday and switched to teams.
Compares poorly against Jira
As a frequent user of Jira, Monday compares very poorly against it. The logic is flawed and makes the interaction clunky and counter-intuitive. Worst element is the AI agents, which is laughable at best. Unfortunately my company made the switch purely focusing on cost-saving, which makes sense since Monday is an inferior product.
ONLY GOAL IS THEIR REVENUE
ONLY GOAL IS THEIR REVENUE Basic features are locked behind paywall, for example teams for guests are in enterprise plan xDDDDD Didn't know that I need a corporation to not tag every client team member separately.. Useless support. It could be AI - no difference. 0,5h to implement feature request waiting for years. Lack of basics needed to create client facing boards - you need 235209 marketplace apps which of course are in subscription model.
monday.com zockt ab mit Dark Patterns im Userinterface
monday.com biete Testabo an. Der eigene KI Support führt in die Irre, wo man die Kündigungsoptionen finden kann, hier das Zitat, als Beweis: Um zukünftige Verlängerungen zu stoppen, müssen Sie den Plan kündigen: Öffnen Sie monday.com Gehen Sie zu Admin Billing Wählen Sie Ihren aktuellen Plan Klicken Sie auf Cancel plan / Abo kündigen und folgen Sie den Schritten Es gibt keinen Punkt "Cancel plan/Abo kündigen" - es gibt ganz weit auf der rechten Seite ein winzig kleines "..." Icon, ohne Tooltip, erst wenn man dieses gefunden hat, kommt man in den Genuss überhaupt nur etwas über Kündigung zu lesen. An vielen anderen Stellen, wird man aber sehr präsent auf Upgrades hingewiesen. Typische sogenannte "Dark Patterns" die eigentlich nur unseriöse Unternehmen nötig haben.
So turned off of this program because…
So turned off of this program because it's constantly asking me to upgrade and pay more. Like so many other reviews I've seen... I keep hitting a limit with my current plan and need to upgrade. Already bought the standard plan for a full year. Wish I hadn't jumped in and done that right away. Will NOT be renewing. Don't waste your time setting up all your projects unless you plan to purchase the highest level (Enterprise) right away. I've wasted so much time.
The support is awful
The support is awful, we have been trying to fix an issue for months. It works for a week and then will randomly break. No notifications that it isn't working. Just silence. I will then contact support, get given a ticket, speak to the same support guy over and over again. It is like they only have one person who can do it? I then solve the problem myself as support do not help, integration breaks again. Repeat.
Lack of support
Despite persistent issues, there is no resolution forthcoming. Only promises. This is nearly ongoing for 2 months. Happy to take your money upfront, but when it comes to actual needed, urgent support, you are lucky if they bother to do anything of substance. The level of urgency does not register. Instead you as a customer sit with broken workflows, persistent bugs (without any reason) that no one can figure out or explain, except monday.com. There are other options out there. Do not use monday.com if you are hoping for active support that actually resolves issues timeously. Bad bad choice.
Unbelievable support
Unbelievable support , as CEO of company I am asking resetting of admin access and it’s almost 72 hours and they can’t change a username and password…. T250k€ worth of data in hands of admin who locked me out !!!!!1 Amazing one - monday.com, never again !!!!!
Platform bug locked me out of my own board — weeks without resolution
I want to start by saying that monday.com is genuinely a powerful platform, and for day-to-day work management it has served our nonprofit organization well. That is why this experience has been so frustrating. The beginning of this week, I was completely locked out of a board that I created, own, and administer. Following a routine workspace move, the system flagged me as "Not Eligible" at the board level — overriding my board ownership and my account admin status entirely. I can view the board but cannot edit it, despite being its creator. This is not a configuration issue. It is a platform bug. What makes this worse is the support experience that followed. I contacted monday.com through: Live chat support — no resolution A formal support ticket — no resolution Our sales representative — no resolution As of today, the issue remains open. I rely on this platform for critical HR workflows and have been left without access to an essential board, with no timeline for a fix. I understand that bugs happen. What is not acceptable is the inability of multiple support channels to escalate a clear, straightforward technical issue to the engineering team for a backend fix. This should have been resolved quickly. I hope monday.com takes customer escalations more seriously. For organizations that depend on this platform for mission-critical work, an unresolved bug of this nature is simply not acceptable. David Stahl
Only communicate when they want more money
After many attempts for help, support and to communicate how the platform is working , especially the new AI feature, we are repeatedly asked to provide the same details. Very poor support model, cant speak to anyone, everything is done via chats and emails when the matter can be resolved quickly with a call. Considering we want to use the enterprise, I feel this is all about making money and not making partners happy.
The company hides paywalls for services…
The company does cleverly hide certain paywalls for services you would assume to be inclusive, for example you can "Alter your permissions" but once you have everything setup, you will find that *certain* aspects the permissions actually require Enterprise Plans, it is worth, for new customers, to be very sure of what the product offers before jumping in too deep. Without these permissions settings it is very difficult to collaborate with internal teams and external clients effectively. They are now requiring clients to buy expensive AI bundles, there's no option not to have them. After speaking to their sales team, it is noted that portions of their client base don't want it but have to pay for it anyway. For example, I was using the Pro plan (stage 3 out of 4) and paying £1,200/y. I then spoke to someone in web chat and he quoted me £2,200/y for Enterprise, then when I spoke to a sales person, it then went up to £3,800/y. So it is worth getting 100% clarity on pricing structures, as the process doesn't feel seamless.
No support any more
No support any more. They send you to their chat bot who does not send you to a customer rep. I lost access to my account and it kept sending me to the support page where it sends you back to the bot. This is an expensive program - it should have support. I'm more than frustrated! These companies think AI replaces real people and it does not!
No Follow-up
To Whom It May Concern, I wanted to take a moment to share some constructive feedback in the hope that it may help your organization improve its customer experience. As a company, we receive countless sales pitches and service offerings. Most are not a fit for our needs, but occasionally we come across a company or product that appears to offer genuine value. When that happens, we expect the level of service and follow-through to match the quality of the offering being presented. Unfortunately, that has not been our experience with your organization. Your sales representative was very responsive in reaching out and scheduling an initial meeting. That meeting was productive and left us encouraged about the potential opportunity to work together. During the discussion, we provided several pieces of information via email that were requested for further evaluation. We were told your team would review the information and follow up to schedule a second conversation. To date, however, we have received no response. Despite multiple follow-up emails and a voicemail message on our part, we have experienced complete silence. This has been particularly disappointing because we were genuinely interested in your product and were looking forward to exploring a partnership with your team. The lack of communication has left us questioning whether your organization values prospective customers once the initial sales conversation has taken place. I share this feedback not out of frustration alone, but because there appears to be a disconnect between the positive first impression created by your sales process and the follow-through required to build confidence and trust with potential clients. We hope this feedback is helpful and that it can be used to improve the experience for future prospects.
Brilliant product — but awful interview process
Let me start with the positives — Monday.com is a brilliant product, and the early stages of their hiring process reflected the quality of the brand. The recruiter was excellent, the hiring team was professional and engaging, and I came away from those conversations genuinely excited. The process up to the final round was one of the better interview experiences I have had. Then came the final round with Claude Springer, and it was a completely different story. Claude arrived late which happens (as meeting rooms are double booked etc and in his defence he said sorry). He had been at the company for less than two months — meaning he was, by any reasonable measure, still in onboarding/probation. In all my years of leadership experience, I have never once seen a final-stage interview conducted by someone at that stage of their tenure. Any senior leader worth their title would either not have allowed it, or would have ensured someone more established was on the call alongside them. The fact that this was allowed to happen is something I genuinely hope Monday.com investigates. The interview itself had the feel of a pub chat rather than a structured final-stage assessment. Claude spent a significant portion of the time talking about himself — including volunteering that he has interviewed over 1,000 candidates and never gets personality wrong. When I was asked how my wife would describe my biggest negative trait and gave a considered, honest answer, I was told it was "an interview-type answer" and that he didn't want that. He then told me what my personality flaw was — the word "impulsive" — unprompted. I have held senior roles at world leading companies and have interviewed hundreds of candidates myself. I have never witnessed this and I have never done it. It is not insight. It is not technique. It is unprofessional. My career history was also raised, including moves that resulted from redundancy — a sensitive subject that deserved more care than it received, particularly from someone whose own CV shows no role held for more than two years. I was genuinely relieved when I didn't get the offer. That should never be the lasting impression a company leaves on a candidate. Monday.com — your product is brilliant and your early hiring process does it justice. Please make sure your final round does too. It was odd to the hiring manager never joined the final call, and the final interview by someone who is affectively on probation. Naturally my instincts were right after the call, and relieved to have dodged a bullet. It seemed like he had predetermined his thoughts for example a statement i made during the interview was his previous company was hiring for roles he asked if i had applied which i found odd. I feel like he is the type of person who would hire a particular 'type'
M’a volé toutes mes données.
Absolute rubbish software
Absolute rubbish software, would give it zero stars if I could. Slick advertising, but when you get it, it delivers nothing, just empty promises.
Monday.com is distasteful in how they try to force upgrade their customers to pay more
Monday.com meets 60% of our needs, but over the years it did not seem to meaningfully improve for our needs. Which also means it does not help to boost our productivity. What disappointed me the most is when the staff contacted us and tried to forcefully upgrade our plan. The staff was “confident that Monday.com was delivering value”. Asked if there’s any challenge I was facing, so he could resolve for me and proceed to upgrade me. After I described my challenge to him. Poof, he disappeared. Says a lot about the team working behind Monday.com. Trying to extract as much as possible from existing clients without putting in the effort to deliver value. I understand many businesses do that but unfortunately Monday.com way of doing it is distasteful. Overall, I advise new businesses who are going into Monday.com to be weary of the longer term costs, for what is essentially an advanced spreadsheet.
Exactly what I expected
I ordered from Deal Monday the product was just as described. The photos and details on the site were accurate, so there were no surprises when it arrived. It’s always reassuring when a company gets the description right, and this definitely gave me confidence ordering from them. Really happy with the purchase. 0 Reply
Unsubscribe link does not work
Unsubscribe link does not work, which is illegal
Purtroppo monday ha cambiato il…
Purtroppo monday ha cambiato il servizio poco dopo il nostro rinnovo. CI serviva per mandare email e dopopoco, un servizio che abbiamo pagato 1000 euro l'anno per funzionare tramite nuovo software ci ha chiesto altri 50 euro al mese. ovviamente senza rimborso, decisamente una truffa
Great Project Management Tool
very useful tool for organizing work and improving team productivity.
Easy to Track
Communication was clear the whole time, and the tracking worked well. I always knew where my order was, well, not always every second, but enough that I didn’t have to chase anyone down. Easy experience overall 0 Reply
have a platform for my business
I signed up for Monday.com hoping to build an operational system for my real estate business, but unfortunately the onboarding and support experience was extremely disappointing. The platform itself may work for some businesses, but setting it up properly for a more complex operation requires real onboarding assistance. Unfortunately, Monday.com relies heavily on AI customer support. Everywhere you go for help, you are first forced through AI bots, and it is very difficult to reach an actual human being. Eventually, after lengthy chats and constant back and forth with bots, I was able to reach a “human agent” through chat. However, for something as technical as setting up a CRM and workflow system for a business, chat support alone is simply not enough. There is no easily accessible phone support or direct human assistance available. I finally scheduled a Zoom onboarding meeting with an agent, but halfway through the call the meeting disconnected without explanation and I could not reconnect with the same person. I then had to restart the entire support process all over again through the AI system, only to be told that I could only speak with that same agent the next day. Another Zoom meeting was scheduled for 11 AM the following day, but the agent never joined the meeting. Emails went unanswered and once again I had to repeat the entire bot/chat process just to get another human to send a message to the agent. The entire support system feels disorganized, overly dependent on AI, and extremely frustrating for businesses that need real onboarding and technical guidance. Unfortunately, because of this experience, I will be ending my business with Monday.com.
Got my complaint sorted faster than I expected
I wasn’t really sure how long it would take after I complained, but they ended up fixing the issue quickly. I guess I expected more back and forth, so it was a nice surprise 0 Reply
Felt safe checking out
I used dealmonday.co.uk for the first time i was feeling mentally drained that day so I really didn’t have the patience for anything sketchy or complicated. I was a bit unsure when I got to checkout, but the payment page looked secure and normal, which helped me relax a bit. The usual bank verification pop-up came through too, so that made me feel better about it. My order confirmation arrived straight away, and there haven’t been any weird charges since. Straightforward experience overall, and I’d use the site again. 0 Reply
Impossible to close account
I did the free trial and decided the product wasn't for me, but it's absolutely horrible trying to close the account or even unsubscribe from emails. This is not a company that respects GDPR.
Buggy
Buggy, takes up a ton of our time trying to get it to work. Expensive. Cludgy. Seriously, don’t do this to yourselves, the white papers and marketing bs isn’t what your experience will be.
Great until you need support.
Great until you need support. If you need any support with your Monday.com boards expect simple questions to take considerable time or AI bot to divert you to unhelpful/unrelated links. On average 2 hours per issue has been incurred by our team for 'live' chat support for simple linking board questions. Also expect questions unrelated to your question to be repeatedly asked over long delays, and where you present using there screen record feature to demonstrate your issue, there 'awesome team' will spend considerable time carefully find alternative unrelated matters to focus their attention and never get round to answering your support question. A formal complaint has been attempted but this appears to have been redirected back to their 'awesome team' so we will see how that goes. It seems to be encouraged to find a Certified Partner', who will charge you thousands for a full refresh/consolidation of your system when all you need is basic support. We will be reconsidering our company subscription.
Little companies NOT welcomed!!
Inquired about their products but apparently their sales team can't be bothered unless you want 25+ licenses. With service like that up front to get your business, I can only imagine how bad it is after they get you. And based on the reviews, we dodged a bullet. Better options out there, seems Monday.com has become elitist.
This company is a scam…
This company is basically a subscription scam. Once they have your credit card information, they will continue charging you even after sending written cancellation requests. I am on year number two after involving my credit card fraud department and they are still charging my card.
It is one of the worst/hard product we…
It is one of the worst/hard product we have used in our team
It’s great if you love tech
Our real estate office moved to this recently. It’s very colorful, and I love seeing the boxes turn green when I finish a task. However, it feels like I spend more time updating the app than actually talking to clients. It’s great if you love tech, but it’s a bit over-complicated for simple daily work.
Their Own Worst Enemy
Edit: One of their staff, Jazlyn, did contact me afterwards and was very pleasant. She made me a counter-offer, but it still fell significantly short of what I was after. I was looking for something to fulfil the needs of Microsoft Planner for my own self organisation, so I thought I'd give Monday.com a go. I was getting the hang of it. I found the automations a little odd, but I soon got used to them. Then my trial came to an end. I was keen to continue with them, to spend money on their service, but you have to buy a minimum of 3 licences to get the automation feature! I tried working something else out with the AI agent, no joy. I requested a human agent, I waited, but nobody showed up. Okay, so you're more geared towards teams, that's fine. But if an individual wants to utilise your service, surely you want to accommodate them and not turn away their business? These are the hallmarks of an inflexible and unprofessional business. I'm going to use Google Tasks instead now. Congratulations Monday.com, you lost a potential sale.
Don't even visit they're site!
I used Monday few years ago, it was helpful but a little to expensive. Few days ago I visited monday.com to take a look as I am looking for similar app. I did not subscribe or give my email but still I'm getting sales emails that I can't unsubscribe from. Tried going to the site again and talked to a robot who could not help me and if I wanted to talk to a human I needed to start a 14day free trial. Needless to say I will never use they're service, and will never stop recommend to stay away from this company.
Monday.com promised a lot
Monday.com promised a lot, yet barely kept any of their promises. A migration from a US server to a European server was performed extremely unprofessionally, by doing it manually by them, destroying any history of the notes and tasks, as all comments were suddenly by them and the created/modified times were all refering the week of migration. During the migration they also didn't bother to update the permissions and thereby leaking boards to other departments. Finally, due to not assigning the correct persons, my personal board with sensible notes could not be deleted by myself and the support refused to delete my board, despite proof being there, that it was my board to begin with. Since they AI boom they keep adding more and more disgusting AI slops, forcing them everywhere. The worst part is that they keep breaking their CI/CD, as it's obvious that their AI slop tools is always extremely colorful with annoying animations, whereas everything else looks profesionally designed. My company forces me to use the tool, but I would 100% not recommend even just considering using that AI-slop infected notes app
It's awful
It's awful. It's basically like Excel, except you can't ever get a hold of anyone at the company. Everything is only AI support and they just continue to bill you for stuff you didn't ask for.
Charged After Cancellation and No Notice on Feature Removal
I had been happily using Monday.com’s CRM product last year when, without any prior communication, their quotes feature was suddenly retired. This created significant disruption for my business and resulted in weeks of additional manual work. After a prolonged back-and-forth with the CEO’s team, I eventually secured a refund for the remaining time on my subscription. However, despite cancelling last year and clearly explaining that the product no longer worked for my needs, I was charged again in full for this year. Dealing with customer support has been equally frustrating. Mary Joyce Pasquale insisted that I was outside the terms of the agreement and that only a pro-rated refund could be offered, which feels unreasonable given the circumstances. Overall, this has been a very disappointing experience — both in terms of the product and the level of customer service. I would not recommend Monday.com. There are far better alternatives available, such as Asana or Trello.
I ordered a couple of things…
I ordered a couple of things from dealmonday.co the quality was better than I expected for the price. The products themselves work fine and feel decent. There was a small mark on the packaging, which felt avoidable, but it didn’t affect the item at all. Overall, I’m happy with what I got and I’d probably order again if I spotted something I needed. 0 Reply
pretty happy with my order
ordered a few bits from dealmonday.co and everything arrived exactly as i chose it. no missing items, no wrong sizes, just a straightforward order really. happy with it tbh. 0 Reply
Stop harcelement pub
if youre a solo business person dont bother
Monday.com is usefull as a tool and absolutley brilliant for business. In saying that I have maxed out my free plan and will have to delete business records or pay for 12 months for 3 people. Im a single business and I have no employees and will never have an employee. I approached monday.com to see if they could offer a single person plan and was essentially told to bad, so sad pay $60 AUD a month or stay on free and delete business records as you need room. the issue is monday.com has the most user friendly interface, other platforms will create a single user subscription but monday.com just don't care about small business. I'm off to try another platform.
I would not recommend this service.
I ordered a couple of tops from dealmonday.co.uk...
I ordered a couple of tops from dealmonday.co.uk after browsing around one evening, mostly because I’d been meaning to refresh a few basics in my wardrobe. Delivery was perfectly fine and turned up without any drama, which I always appreciate. The sizing was the main issue for me. I chose my usual size, the same one I normally buy from most places, but one top felt a bit too tight while the other was slightly baggy. It was a little confusing, especially since I was expecting them to fit similarly. The quality seems decent enough for the price, and I’ll probably still wear them, just maybe not as much as I’d hoped. Next time I’d definitely check the measurements properly instead of assuming my usual size will work. Not a bad experience overall, just not perfect 0 Reply
Actually saved me a bit of money
I found a couple of deals on dealmonday.co.uk that were really cheaper than what I was about to pay somewhere else. The site was easy enough to use, and it ended up saving me some money, so yeah, I’m happy with it 0 Reply
Your typical AI slop company with fake…
Your typical AI slop company with fake ai adverts
Frustrating for top salespeople.
Frustrating for top salespeople. A good way of increasing admin costs.
Support was slow
I reached out to support and it felt like it took them a couple of days or so to get back to me. By the time they replied, I had already been waiting longer than I expected 0 Reply
My order showed up quickly...
My order showed up quickly, which was already a nice surprise, but what really made me feel good was how well it was packaged. The box had no dents, tears, or banged-up corners, so I didn’t have that little worry when opening it. Everything inside was safe and in perfect shape. it just made the whole order feel well taken care of. 0 Reply
Need better API but overall good
Need better API but overall good They race to create an app for everyhing but end up lacking in all the offerings except for the core offer (monday work management) Great bare bone though and autopilot hub been a great addition - wish there's an API way of setting up automations & integrations
