So turned off of this program because…
So turned off of this program because it's constantly asking me to upgrade and pay more. Like so many other reviews I've seen... I keep hitting a limit with my current plan and need to upgrade. Already bought the standard plan for a full year. Wish I hadn't jumped in and done that right away. Will NOT be renewing. Don't waste your time setting up all your projects unless you plan to purchase the highest level (Enterprise) right away. I've wasted so much time.
The support is awful
The support is awful, we have been trying to fix an issue for months. It works for a week and then will randomly break. No notifications that it isn't working. Just silence. I will then contact support, get given a ticket, speak to the same support guy over and over again. It is like they only have one person who can do it? I then solve the problem myself as support do not help, integration breaks again. Repeat.
Lack of support
Despite persistent issues, there is no resolution forthcoming. Only promises. This is nearly ongoing for 2 months. Happy to take your money upfront, but when it comes to actual needed, urgent support, you are lucky if they bother to do anything of substance. The level of urgency does not register. Instead you as a customer sit with broken workflows, persistent bugs (without any reason) that no one can figure out or explain, except monday.com. There are other options out there. Do not use monday.com if you are hoping for active support that actually resolves issues timeously. Bad bad choice.
Unbelievable support
Unbelievable support , as CEO of company I am asking resetting of admin access and it’s almost 72 hours and they can’t change a username and password…. T250k€ worth of data in hands of admin who locked me out !!!!!1 Amazing one - monday.com, never again !!!!!
Platform bug locked me out of my own board — weeks without resolution
I want to start by saying that monday.com is genuinely a powerful platform, and for day-to-day work management it has served our nonprofit organization well. That is why this experience has been so frustrating. The beginning of this week, I was completely locked out of a board that I created, own, and administer. Following a routine workspace move, the system flagged me as "Not Eligible" at the board level — overriding my board ownership and my account admin status entirely. I can view the board but cannot edit it, despite being its creator. This is not a configuration issue. It is a platform bug. What makes this worse is the support experience that followed. I contacted monday.com through: Live chat support — no resolution A formal support ticket — no resolution Our sales representative — no resolution As of today, the issue remains open. I rely on this platform for critical HR workflows and have been left without access to an essential board, with no timeline for a fix. I understand that bugs happen. What is not acceptable is the inability of multiple support channels to escalate a clear, straightforward technical issue to the engineering team for a backend fix. This should have been resolved quickly. I hope monday.com takes customer escalations more seriously. For organizations that depend on this platform for mission-critical work, an unresolved bug of this nature is simply not acceptable. David Stahl
Only communicate when they want more money
After many attempts for help, support and to communicate how the platform is working , especially the new AI feature, we are repeatedly asked to provide the same details. Very poor support model, cant speak to anyone, everything is done via chats and emails when the matter can be resolved quickly with a call. Considering we want to use the enterprise, I feel this is all about making money and not making partners happy.
The company hides paywalls for services…
The company does cleverly hide certain paywalls for services you would assume to be inclusive, for example you can "Alter your permissions" but once you have everything setup, you will find that *certain* aspects the permissions actually require Enterprise Plans, it is worth, for new customers, to be very sure of what the product offers before jumping in too deep. Without these permissions settings it is very difficult to collaborate with internal teams and external clients effectively. They are now requiring clients to buy expensive AI bundles, there's no option not to have them. After speaking to their sales team, it is noted that portions of their client base don't want it but have to pay for it anyway. For example, I was using the Pro plan (stage 3 out of 4) and paying £1,200/y. I then spoke to someone in web chat and he quoted me £2,200/y for Enterprise, then when I spoke to a sales person, it then went up to £3,800/y. So it is worth getting 100% clarity on pricing structures, as the process doesn't feel seamless.
No support any more
No support any more. They send you to their chat bot who does not send you to a customer rep. I lost access to my account and it kept sending me to the support page where it sends you back to the bot. This is an expensive program - it should have support. I'm more than frustrated! These companies think AI replaces real people and it does not!
No Follow-up
To Whom It May Concern, I wanted to take a moment to share some constructive feedback in the hope that it may help your organization improve its customer experience. As a company, we receive countless sales pitches and service offerings. Most are not a fit for our needs, but occasionally we come across a company or product that appears to offer genuine value. When that happens, we expect the level of service and follow-through to match the quality of the offering being presented. Unfortunately, that has not been our experience with your organization. Your sales representative was very responsive in reaching out and scheduling an initial meeting. That meeting was productive and left us encouraged about the potential opportunity to work together. During the discussion, we provided several pieces of information via email that were requested for further evaluation. We were told your team would review the information and follow up to schedule a second conversation. To date, however, we have received no response. Despite multiple follow-up emails and a voicemail message on our part, we have experienced complete silence. This has been particularly disappointing because we were genuinely interested in your product and were looking forward to exploring a partnership with your team. The lack of communication has left us questioning whether your organization values prospective customers once the initial sales conversation has taken place. I share this feedback not out of frustration alone, but because there appears to be a disconnect between the positive first impression created by your sales process and the follow-through required to build confidence and trust with potential clients. We hope this feedback is helpful and that it can be used to improve the experience for future prospects.
Brilliant product — but awful interview process
Let me start with the positives — Monday.com is a brilliant product, and the early stages of their hiring process reflected the quality of the brand. The recruiter was excellent, the hiring team was professional and engaging, and I came away from those conversations genuinely excited. The process up to the final round was one of the better interview experiences I have had. Then came the final round with Claude Springer, and it was a completely different story. Claude arrived late which happens (as meeting rooms are double booked etc and in his defence he said sorry). He had been at the company for less than two months — meaning he was, by any reasonable measure, still in onboarding/probation. In all my years of leadership experience, I have never once seen a final-stage interview conducted by someone at that stage of their tenure. Any senior leader worth their title would either not have allowed it, or would have ensured someone more established was on the call alongside them. The fact that this was allowed to happen is something I genuinely hope Monday.com investigates. The interview itself had the feel of a pub chat rather than a structured final-stage assessment. Claude spent a significant portion of the time talking about himself — including volunteering that he has interviewed over 1,000 candidates and never gets personality wrong. When I was asked how my wife would describe my biggest negative trait and gave a considered, honest answer, I was told it was "an interview-type answer" and that he didn't want that. He then told me what my personality flaw was — the word "impulsive" — unprompted. I have held senior roles at world leading companies and have interviewed hundreds of candidates myself. I have never witnessed this and I have never done it. It is not insight. It is not technique. It is unprofessional. My career history was also raised, including moves that resulted from redundancy — a sensitive subject that deserved more care than it received, particularly from someone whose own CV shows no role held for more than two years. I was genuinely relieved when I didn't get the offer. That should never be the lasting impression a company leaves on a candidate. Monday.com — your product is brilliant and your early hiring process does it justice. Please make sure your final round does too. It was odd to the hiring manager never joined the final call, and the final interview by someone who is affectively on probation. Naturally my instincts were right after the call, and relieved to have dodged a bullet. It seemed like he had predetermined his thoughts for example a statement i made during the interview was his previous company was hiring for roles he asked if i had applied which i found odd. I feel like he is the type of person who would hire a particular 'type'
M’a volé toutes mes données.
Absolute rubbish software
Absolute rubbish software, would give it zero stars if I could. Slick advertising, but when you get it, it delivers nothing, just empty promises.
Monday.com is distasteful in how they try to force upgrade their customers to pay more
Monday.com meets 60% of our needs, but over the years it did not seem to meaningfully improve for our needs. Which also means it does not help to boost our productivity. What disappointed me the most is when the staff contacted us and tried to forcefully upgrade our plan. The staff was “confident that Monday.com was delivering value”. Asked if there’s any challenge I was facing, so he could resolve for me and proceed to upgrade me. After I described my challenge to him. Poof, he disappeared. Says a lot about the team working behind Monday.com. Trying to extract as much as possible from existing clients without putting in the effort to deliver value. I understand many businesses do that but unfortunately Monday.com way of doing it is distasteful. Overall, I advise new businesses who are going into Monday.com to be weary of the longer term costs, for what is essentially an advanced spreadsheet.
Exactly what I expected
I ordered from Deal Monday the product was just as described. The photos and details on the site were accurate, so there were no surprises when it arrived. It’s always reassuring when a company gets the description right, and this definitely gave me confidence ordering from them. Really happy with the purchase. 0 Reply
Unsubscribe link does not work
Unsubscribe link does not work, which is illegal
Purtroppo monday ha cambiato il…
Purtroppo monday ha cambiato il servizio poco dopo il nostro rinnovo. CI serviva per mandare email e dopopoco, un servizio che abbiamo pagato 1000 euro l'anno per funzionare tramite nuovo software ci ha chiesto altri 50 euro al mese. ovviamente senza rimborso, decisamente una truffa
Great Project Management Tool
very useful tool for organizing work and improving team productivity.
Easy to Track
Communication was clear the whole time, and the tracking worked well. I always knew where my order was, well, not always every second, but enough that I didn’t have to chase anyone down. Easy experience overall 0 Reply
have a platform for my business
I signed up for Monday.com hoping to build an operational system for my real estate business, but unfortunately the onboarding and support experience was extremely disappointing. The platform itself may work for some businesses, but setting it up properly for a more complex operation requires real onboarding assistance. Unfortunately, Monday.com relies heavily on AI customer support. Everywhere you go for help, you are first forced through AI bots, and it is very difficult to reach an actual human being. Eventually, after lengthy chats and constant back and forth with bots, I was able to reach a “human agent” through chat. However, for something as technical as setting up a CRM and workflow system for a business, chat support alone is simply not enough. There is no easily accessible phone support or direct human assistance available. I finally scheduled a Zoom onboarding meeting with an agent, but halfway through the call the meeting disconnected without explanation and I could not reconnect with the same person. I then had to restart the entire support process all over again through the AI system, only to be told that I could only speak with that same agent the next day. Another Zoom meeting was scheduled for 11 AM the following day, but the agent never joined the meeting. Emails went unanswered and once again I had to repeat the entire bot/chat process just to get another human to send a message to the agent. The entire support system feels disorganized, overly dependent on AI, and extremely frustrating for businesses that need real onboarding and technical guidance. Unfortunately, because of this experience, I will be ending my business with Monday.com.
Got my complaint sorted faster than I expected
I wasn’t really sure how long it would take after I complained, but they ended up fixing the issue quickly. I guess I expected more back and forth, so it was a nice surprise 0 Reply
Felt safe checking out
I used dealmonday.co.uk for the first time i was feeling mentally drained that day so I really didn’t have the patience for anything sketchy or complicated. I was a bit unsure when I got to checkout, but the payment page looked secure and normal, which helped me relax a bit. The usual bank verification pop-up came through too, so that made me feel better about it. My order confirmation arrived straight away, and there haven’t been any weird charges since. Straightforward experience overall, and I’d use the site again. 0 Reply
Impossible to close account
I did the free trial and decided the product wasn't for me, but it's absolutely horrible trying to close the account or even unsubscribe from emails. This is not a company that respects GDPR.
Buggy
Buggy, takes up a ton of our time trying to get it to work. Expensive. Cludgy. Seriously, don’t do this to yourselves, the white papers and marketing bs isn’t what your experience will be.
Great until you need support.
Great until you need support. If you need any support with your Monday.com boards expect simple questions to take considerable time or AI bot to divert you to unhelpful/unrelated links. On average 2 hours per issue has been incurred by our team for 'live' chat support for simple linking board questions. Also expect questions unrelated to your question to be repeatedly asked over long delays, and where you present using there screen record feature to demonstrate your issue, there 'awesome team' will spend considerable time carefully find alternative unrelated matters to focus their attention and never get round to answering your support question. A formal complaint has been attempted but this appears to have been redirected back to their 'awesome team' so we will see how that goes. It seems to be encouraged to find a Certified Partner', who will charge you thousands for a full refresh/consolidation of your system when all you need is basic support. We will be reconsidering our company subscription.
Little companies NOT welcomed!!
Inquired about their products but apparently their sales team can't be bothered unless you want 25+ licenses. With service like that up front to get your business, I can only imagine how bad it is after they get you. And based on the reviews, we dodged a bullet. Better options out there, seems Monday.com has become elitist.
