Our law firm has used Melio for years…
Our law firm has used Melio for years to collect payments from clients. In recent months, VISA has restricted payments to law firms for some unknown reason. This is not Melio's fault, but after a client tried to pay with VISA, and then tried again with American Express, they received a message from Melio that Amex wasn't accepted. This makes the service useless to us, since VISA and American Express are the credit cards most businesses use.
Scam artists.
Scam artists. Do not use this payment processor. They were trying to take money out of our account again. We cancelled this service and deleted our bank acocunt. Pretty scary they would fo this. Also their fees are very high. There is no reason to use this service. A regular business bank account does they samethig. They broke banking laws.
Very bad
Very bad, I don't like that I work hard and what we get? Nothing? I claimed my points but It didn't come into my account I would attached a img link but as it's not allowed I can't
i completed a survey on timewall and…
i completed a survey on timewall and tried to redeem the points. it said i redemmed them on the timewall website, but they didn't get added go my account. waste of 30 minutes of my life i'll never get back, i don't recommend this scam ass website. they just grab the revenue they receive from the surveys. 0/10 rating i'd rate it 0 stars if it was possible.
I cancelled the service and they still…
I cancelled the service and they still charge me.
Deposits never make it on-time to Vendors
When I first started using this service, everything was great. I had same-day pay options and things were going smooth. But then one day they randomly stopped letting me do same-day pay to my vendors. So then I started trying to submit all of my payments on Wednesday before the cutoff time. Once that was done, my vendor's payments still didn't arrive on time (Friday). I love that the platform is user friendly and has workflows that saves us time, but when your paying 10-20 people per week and that payment doesn't deposit on time, you receive a lot of backlash from your vendors. Your vendors lose trust, and it ultimately hurts your business. If Melio doesn't fix this soon, Ill be finding a different payment processor.
Absolutely worthless to use every time…
Absolutely worthless to use every time I log in either on the app or the website I have to re enter every but of company and banking info one of the useless payment processing systems available
Fingers Crossed
have started using melio from last 10 days, almost payments got delayed and now have 3 pending payments to be credited. Customer service team is not at all helpful.
Awful customer service/support
Awful customer service/support. I pay per transaction to make bill pay payments through quickbooks and do not have an option to NOT use Melio, yet when I try and get support I am told I don't have an account with them. A payment to my customer has been declined twice yet I have no way to change the payment method and QB support tells me they can't help me, only Melio, yet I cannot get support from them in any way.
I can't get my $2400 sent to me.
I started using this company years ago and it was pretty straightforward, I primarily sent payments. Recently, I used this system to receive my second payment in years. I had challenges connecting my bank account and later found out that the payment sent to me was rejected, which Melio continues to claim that its because of my banking details. Yet, no one at Melio can explain how that is possible when I used Plaid to connect my bank account, I never manually entered banking details, so how could it be wrong? Chat support was less than unhelpful. Eventually, they told me that the person who sent the payment has to interfere and tell them to retry sending it to me... which makes zero sense, because they clearly already sent the payment once before and it was an error that had nothing to do with them. I asked for escalation, they refused. I will never use this company again, it is unreliable beyond my wildest imagination.
Nic helped me
Nic provided immediate service and was very helpful in answering my questions and resolving my concerns.
It's a sorry tale of woe and it's only…
It's a sorry tale of woe and it's only just started. I bought an item from Purple Wave Auctions and I thought yes I'll pay for it using Melio, big mistake. It offered me the fast service for the $28 fee, I provided all of my company details, win, address etc and then submitted my payment. USA business to USA business, straightforward you would think. Now I'm stuck in some kind of Manual Review! I cant cancel and go elsewhere because the cancel button isn't there because of the review. I talk to customer service, I say can you sort this out for me, they say sorry we don't have an interface to the review team! They gave me an email address. I said when do you close I'm CST, they said 'standard business hours'. So helpful. They said I can't have my $28 fast pay back as it's in Manual Review so not valid. How awful. What a terrible service, I go back to chat to ask more questions and it's closed now. I'm sorry but that is no way to do business. To top it off, when I try to login using Google email verification it asks for my name address, dob, company name etc and then it creates yet another profile! I ended up with 5 profiles to choose from hoping I'd find my transaction and on one it took me back to the give all your details again, in order to create yet another profile to choose from a drop down. So for something as simple as a ACH transfer it is wholly unacceptable. Awful
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY You can be a legitimate company and upload all invoices for payment only to see them deny it and shut down your account without explanation. Even when contacting verifications team with the documents they requested -they won't even reply. Waste of time and effort. Don't pay for this service!
I switched from Plastiq to Melio
I switched from Plastiq to Melio. Both are just extremely disappointing. Melio has completely unexperienced customer support agents. I was getting paid by a customer and after contacting support they told me that the funds were going to an account which did not match my bank account number. The customer support agent then told me that I would need to contact my customer which is a large retailer and put a stop payment on their card. The customer support agent then ended the chat. I then paid an extra $55 dollars to have Melio call me and sort this out. What the customer support agent failed to mention to me is that my Bank utilizes virtualization which scrambles the numbers to your account for security purposes. So, the funds were in fact going in the right direction. This was only figured out after raising hell and disturbing my customer. As a financial services company, this is a complete fumble. The agent literally told me to contact my customer asap and cancel the payment. I even asked them whether or not the numbers were scrambled for security purposes. Melio should be ashamed by what they put their customers through and understand that it doesn't just end with me, that information was passed on to my customer and put them through an extremely stressful situation. Here's the proof. Receipts attached.
Took my money for payroll!! Can’t get it back and they suspended account!!
Wish I could give 0 stars. Used them for our first payroll with a new business I stated up. Processed payroll it took the money out of my account and then the next day it said my account was suspended but I never got the money back and can’t get in touch with anyone because there is no phone number to call!!! Absolutely awful. So my employees didn’t get paid and i guess melio is just holding my money while my account is suspended
Horrible experience
Horrible experience. They suspended my account and would not provide a reason. Their customer service still has not responded days after multiple direct emails and support tickets. Would not recommend.
WTF - Worst Customer Service Ever
WTF. Can't talk to a person, customer service is non existent except wrong answers via email that take up to 24 hours to come. Had banking info correct in quickbooks but somehow Melio pulled the wrong info and they will not help fix it. RUN LIKE HELL!! NO I would not recommend
Connor was quick to answer my question.
I had an extremely disappointing…errible Experience: No Explanation, No Support
I had an extremely disappointing experience with Melio Payments. I made a payment of **$2,400**, and shortly afterward, my account was suspended without any explanation. There was no prior warning, no clear reason provided, and my funds were effectively left in limbo. What makes the situation even more frustrating is the complete lack of communication. I've sent multiple emails to their support team, but I haven't received any meaningful response or update. As a customer, I expect transparency and timely support, especially when my money is involved. Suspending an account without explanation and then ignoring customer inquiries is unacceptable. Based on my experience, I cannot recommend Melio Payments to anyone who values reliable service and responsive customer support.
Fraud and unethical practices
I had a failed wire transfer of a little over 16k. They did not tell me it did not go through, nor did they return the money. I lost a vendor because I thought for sure it was paid. I was using Melio through quickbooks online and there was no alerts, no texts no phone calls. I found out 2 years later that they still have my money. I'm not in a legal battle to try to get the money that they stole from me back.
Tengo muy mala experiencia con el…
Tengo muy mala experiencia con el servicio al cliente y pago de Fee semanales sin derecho a reclamar o cancelarlo llevando mas de 1 meses intentando hacer contacto con la compañía y no recibo ninguna respuesta propia al no ser por un robot, donde no hay manera de reclamar o alguien que atienda tu necesidad
There is no staff
There is no staff. There is no live person to talk to, so whoever said in their review great staff they’re lying. I have tried for 32 days to pay my attorney. I’ve been on Melio site for a year.. I designated a credit card to pay my bill and it took it out of my checking account, causing me all kinds of fee fees. It continues every single day to not take my credit card. I can’t pay my attorney.. just stupid AI answers robots that can’t help. There is no phone support. Worst company I’ve ever seen in my life.
Wouldn't recommend
I came across a public signup promotional offer and signed up after reviewing the terms and conditions. I sent my first payment and it was an okay-ish process but not that intuitive. There are better options on the market and I'll keep my existing setup. Trust is all that there is in these types of companies. I fulfilled my end of the promotional signup and met the terms and conditions of the account. After reaching out to customer service they claim that the offer can be cancelled based on fraud or abuse. Poor form, complete trash way to speak to someone.
Excellent communication skill and sharp…
Excellent communication skill and sharp skill to understand customer problems with Melio Payment system. Hadesa was the only customer service person who fixed our problem after others bumped us.
Paying vendors is a lot smoother now
From what I remember, paying vendors used to feel like more of a hassle. This made the process easier and more straightforward for me... 0 Reply
Payments have been moving faster than I expected
I’ve used Melio a few times now, and the first thing I noticed is that the payments actually go through quickly. A couple of vendors got paid sooner than I thought they would, which meant I didn’t have to keep checking in or sending follow-up messages. The setup was straightforward too, but for me the main thing is that the money doesn’t feel like it’s just sitting there in limbo. So far, it’s been a solid experience. 0 Reply
I would give this company a 0 if I…
I would give this company a 0 if I could. This company was used as a secondary company to allow the transaction of a timeshare purchase transaction. I was the seller and the other company the buyer. I had to pay the buying company $800.00 to start the timeshare transfer. Melio should have verified that the transaction was completed and that the timeshare transfer was completed. THEY DID NOT!! They are a shell for scam companies, so be aware!!! They state that the payer agrees that the agreement is completed when you send the money to them (that they send to the receiver.) So they verify nothing as they state. They say that they protect the customer. THEY DO NOT! DO not use this company. They protect you from nothing. UPDATED: In response to you, YOU certainly did not reach out to me until AFTER you forwarded my money. As I claim, Melio DID NOT DO WHAT IT IS SUPPOSED TO DO and that is act as a holding company for contractual agreements. You are lazy and you are a sham. USERS PLEASE BEAWARE. DO NOT WORK WITH THIS COMPANY!!!!
Verification took longer than I expected
As someone who likes to get accounts set up and moving right away, the verification process felt a bit slow. It did go through eventually, though, so it worked out in the end 0 Reply
Great Job Sara V
The rep that helped us was Sara V - She did an AMAZING JOB!!! Best person so far to help us fix the issues we were having. Thanks Sara V we appreciate you help.
Super easy to use
Setup was really simple and my payments went through without any issues 0 Reply
Took me a minute, but it fits in well
I was mostly just trying to clean up a few things in my payment process because I was tired of jumping between bills, spreadsheets, and my accounting software. I wasn’t expecting too much at first, and it did take a little poking around to figure out where everything was. After that, though, Melio ended up connecting to my accounting setup easily. The bills and payments have been syncing the way I need them to, and it’s cut down on a decent amount of manual entry. Overall, it’s been working nicely now that I’m used to it. 0 Reply
Nechial was very clear and helpful in…
Nechial was very clear and helpful in walking me through the process. I greatly appreciate her patience and clear communication in resolving my problem.
Account suspended on day two without warning. Is this even a legitimate company?
I signed up and went through onboarding. The platform told me I was ready to receive money. So I created a payment link and started distributing it to customers. The next day, after the payment link had begun to see use, my account was suspended without warning, which is making me look like a fool to customers and is having a very real impact on my ability to get paid. Don't make the same mistake I did. Use literally anything else. Update: It's been over a week and support has been completely unresponsive. There was a reply here on Trustpilot from Melio which offered help, but it seems that was just an attempt to save face publicly. To make matters worse, while my account is suspended, my payment link still appears to be up, misleading customers into thinking they can still submit payments to me through Melio. Taking bank info and payments then vanishing is scammer behavior, not legitimate business behavior. I ended up using Helcim instead, which works better and has an amazing and highly responsive support team. Update 2: After TWO WEEKS, I finally got a response from Melio. As far as I could tell, it was canned or just AI. It claimed that they can't explain the reason for their decision, but it was based on a "thorough review". I'm curious what exactly their "thorough review" entailed, because it definitely did not involve running a credit check, making any contact, or even knowing what my business does. Helcim is still amazing. Just use them instead.
This is one of the worst payment…
This is one of the worst payment platforms ever. The customer service/support is horrible and don't expect them to explain things to you or have an actual human to speak with to resolves issues. I have a legitimate business and they were asking me for documents that do not apply I have everything needed from the state and it's to prove I have a business and they still froze my payments and shut down my account and you can never get a real person on the phone except their outsourced customer service number who can't do anything to help you. I really wanted to like this platform but the more they let robots take over the horrible they get
Great Help with Payments
Sara V. did a great job assisting me with payments that were accidentally sent by my client. She was quick and precise.
I wish the fees were clearer
For me, the fees weren’t really obvious upfront, and I didn’t love having to look harder than I expected to figure out what I’d actually be paying. 0 Reply
Melio's AI randomly blocks payments
Melio randomly blocks payments due to AI-powered "compliance and acceptable use guidelines" including "payments between individuals". This includes vendors you may have paid in the past. In our case, we're a business (501(c)(3) charitable org) paying an individual artist for performing/exhibiting, and we are suddenly receiving random rejections due to unspecified issues. All these issues are flagged by AI, and impact our ability to pay vendors. As a 501(c)(3) with a lawyer on our board, we are very cautious about our use of funds, and yet we still receive random rejections from Melio Payments.
Great Customer Service via Chat
Over the last couple of days, I've chatted with 3 reps from Melio regarding 2 different issues. Katrina, Paola and Anthony were all very helpful and informative. Response time via chat is very quick and the information is always helpful and thorough. Thanks for the great service!
They make it easy
It was an easy process to have something altered or fixed. No fuss just helpful!
Anthony guided me to the correct solution
Anthony corrected an incomplete solution offered by a colleague in a previous call. His work was quick, efficient, and professionally delivered.
Always Great Service
Quinn helped resolve my issue quickly.
Stop Bill Payment
I sent an urgent email to support and it was answered promptly .
Quinn responded quickly and with the…
Quinn responded quickly and with the information I needed to get help.
Card payment worked fine
I ended up paying by credit card because I didn’t have time to mess around with other options, and it went through without any issues. Straightforward. 0 Reply
Reliable payments without much hassle
I’ve been using Melio for a bit now to pay a handful of vendors, and so far it’s been dependable. Payments usually go out when they’re supposed to, and I get updates along the way so I’m not sitting there wondering what’s happening. One payment did take an extra day, which made me assume from the timing that there was probably some bank processing delay, but it still got there without any real issue. For what I need, reliability is the biggest thing, and Melio has been solid on that so far. 0 Reply
Just feels trustworthy
I don’t know how to explain it exactly, but it just feels safe to use. I’ve made payments through it without second-guessing myself, and my gut says it’s something I can trust. 0 Reply
The worst customer service and time delays for support
The business model is OUT OF TOUCH with reality. Convinced that the 5 star reviews are paid for no way anyone running a SERIOUS business paying REAL VENDORS would take this business seriously. - Unreliable support - Days and days to get responses (no real business works like this) - Canned responses are strange and ineffective - Support seriously doesn't care or the responses to tickets lack ANY empathy - They create the problems expecting customers to solve (POOR UI, VALIDATION OVER-KILL) and blame the regulations. Even banks, WISE doesn't OVER-REGULATE, they just don't have a clue. - Emails are written like scavenger hunts, and you go into their matrix to get ANY support. THIS IS WHAT HAPPENED TO US: 1. Sent money via International wire 2. Money left my Mastercard but didn't deliver to Vendor (okay, let's fix it right)?? 3. Get a CRYPTIC email from Melio, the money didn't send to Vendor due to some issue with the information. That's it, after over hours of talking to random person money still in the ethers no solutions no offering help, nothing. So what would a normal person do they'd go into their dashboard to review and correct the vendor info, right?! 4. Melio has NO WAY to check or review the vendor's account info entered by the customer to pay their vendor once it's set up, unlike WISE you can at least go in and modify the info if it's incorrect. 5. This is a $h*t show going on. They're "validating" you to death with over compliance but won't create an interface where you can actually EDIT anything relevant if the vendor payment info is incorrect. 6. The best part? Every time you attempt to contact the support they tell you it takes 1-3 business days to then get some vapid response, which makes you wait additional days, unresolved. 7. These people seriously have no idea what they're doing, their "security" is over-engineered "compliance" the customer service are like bots who talk to you like color in the lines reading manuals, and they don't know how to think out the box and critically think REAL SOLUTIONS. 8. STAY AWAY from Melio. It's not as easy as they say it's a hot mess of complications and poor UI design if you have to fix anything and not be forced to WAIT DAYS and DAYS to get a simple response or help. STAY AWAY from this and use WISE. Which Melio actually uses WISE too ironically they use WISE networks to send money, so save yourself a headache and just use WISE.
Quick response.
Sara was very helpful!
Sara was quick to respond, gave me great information and additional articles that would be helpful. Very satisfied with the help I received today!
Quinn
I would like to express my sincere appreciation for Quinn from the Melio Support Team. Quinn helped me resolve multiple issues with exceptional professionalism and care. He followed up promptly on every open task, provided clear guidance, and ensured that nothing fell through the cracks. His responsiveness, patience, and thorough support made a tremendous difference. He delivered truly outstanding customer service, and I am very grateful for his assistance.
