Wildly unprofessional. Kept invoicing despite our emails asking for cancellation and refund. "Like I have advised, you must cancel within your Katana profile. But since you're seemingly unable to do so, I have gone in and set the termination effective May 1st....as it should be. We're not reversing todays charge as it is valid as per our terms of service you agreed to. You're free to dispute this with your credit card company if you so choose. We are considering this matter resolved."
Klaus D.
France
February 3, 2026
Our Experience with Katana MRP – Why We Left After 6 Years
We were early adopters of Katana MRP, using it as our primary manufacturing resource planning system for over six years. In the beginning, Katana delivered exactly what we needed - solid functionality, reasonable pricing, and an easy-to-use interface that worked well for a small manufacturer like us with modest sales order volume. Initially, the pricing was fair and manageable. But once Katana began taking on outside investment and aggressively scaling, things started to change. Over time, they revamped their pricing model multiple times. At first it was tied to relatively simple metrics like number of users, but later it shifted to limits based on sales order line items, then to sales orders and gross merchandise value (GMV). What sounded sophisticated in their marketing quickly became a huge headache for us: as a small shop selling mostly items around $10 each, our high order count, not our actual revenue, automatically bumped us into higher pricing tiers. So we ended up paying almost the same as companies doing $50 million+ in annual sales, despite using a fraction of the features and resources. We’ve also experienced price changes mid-subscription period without meaningful notice, and being forced into annual negotiations simply to keep our plan. Year after year, it became clear that the company didn’t care about smaller customers anymore: their strategy seems squarely aimed at upmarket customers with big order volume and deep pockets - which pits small manufacturers like us at a disadvantage. Frankly, the model feels punitive, not proportional. If your business sells a lot of small-ticket orders, you get punished with pricing far beyond the value you actually consume - and that’s simply not sustainable for a real small manufacturer. In the end, after dealing with repeated increasing costs and painfully going around in circles with account reps who didn't take the time to understand our business, we pulled the plug and took the time and effort to migrate to a different MRP that met all our requirements. It is faster, easier to use, and roughly ¼ of the cost of Katana’s current pricing. That switch has been night and day for our team - not only financially but also operationally. On the plus side, Katana made it easy for us to export our data and we performed the data migration and cut-over to the new system entirely in-house. Bottom line: Katana may still work for some companies, especially larger, growing SMBs with high-priced items and few orders, but for small manufacturers with many sales orders and modest item prices, their current pricing strategy simply doesn’t make sense anymore.
MMS
United States
September 27, 2025
I just dropped them after 2 and a half years
I just dropped them after 2 and a half years. Their business model is based on how much money you bring in, not on something reasonable, like the amount of resources you consume (though they do have a metric for that, I believe under the starter package it was 50 orders per month). We're a small manufacturing company and only do a single weekly order. We were paying $200/mo for the starter package, but they thought we were making enough money that they would double our cost. We weren't using it to its fullest extent, really just sales/inventory tracking, which were good, to their credit. But to charge someone more just because they make more is a disgusting business model, IMHO. If you're a larger company and use more of their features and actually rely on them to get things done, it may be worth it. But it was just very disappointing to have to drop them for nothing more than, what appeared to be, greed.
Jeremy Drahos
United States
June 22, 2025
Ridiculous pricing & T&C ever
We canceled the subscription, as it’s a simple SaaS tool. However, we were surprised to learn that it requires a 30-day notice period—something typically seen with full-time employees, not software. Honestly, it feels like we’re hiring a person, not using a tool. In my six years of experience, I’ve never seen a SaaS product require a notice period to cancel. It’s unexpected and unreasonable for a platform that can be turned off with a click.
Vatsal Shah
United States
June 19, 2025
Total scam
Total scam! I do not recommend having any deals.
Monika Kmitaite
LT
February 19, 2025
Katana is an easy to use solution that…
Katana is an easy to use solution that connects to Shopify and HubSpot along with QuickBooks Online. It is a great solution to help manage inventory especially for manufacturing businesses.
Shawn Coultice
Canada
December 12, 2024
I can only agree with the other reviews!
I can only agree with the other comments here. They keep changing their pricing, and they recently emailed to say they are about to DOUBLE my monthly subscription cost! Their reasoning is down to them claiming we have maxed out the allowed usage (based on sales data) . But the sales data field is buggy and useless we don't use it! When I first signed up 2 years ago the rate was already expensive but it had features no other software had. Now they are adding stupid features like "AI" that I have no use for, but suddenly want to increase our subscription cost by 2x and even more if you factor in the last 2 years. Avoid, I would but I don't have the resources or funds to switch software right now.
Made manufacturing our products 100 times easier and reduced our stock outs
What do you like best about Katana Cloud Inventory?
Katana has helped us streamline our manufacturing processes to no end, before Katana we used old fashioned pen and paper and speadsheets to keep a track of our inventory. we had no information as to how ofen we were replenishing items but now all our decisions are backed by data. Having a product go out of stock happened mroe than we'd like to admit but with Katana and the safety stock calculation as well has having full visibility of all our products and materials at the click of a button this is no longer an issue.
Katana integrated with our Shopify website as well as out Xero accounting software enabeling us to easily create purchase orders and have our sales orders feed through automatically.
The customer support is fantastic and always proptly on hand to help with any and all issues that might arise. They also work to continually improve and add new features based on customer feedback.
We use Katana on a daily basis and would definitely reccomend to any other business wanting to better manage their inventory and manufacturing.
What do you dislike about Katana Cloud Inventory?
There is nothing I dislike about using Katana.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Katana has helped us streamline our manufacturing processes to no end, before Katana we used old fashioned pen and paper and speadsheets to keep a track of our inventory. we had no information as to how ofen we were replenishing items or how many would be needed but now all our decisions are backed by data.
Having a product go out of stock happened more than we'd like to admit but with Katana and the safety stock calculation as well has having full visibility of all our products and materials at the click of a button this is no longer an issue.
Since we've been using Katana our warehousing and production has been much more efficient.
What do you like best about Katana Cloud Inventory?
Materials Recipes. Shopify integration. Relatively easy to use.
What do you dislike about Katana Cloud Inventory?
There should be more user defined usage of program updates based on need.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Better inventory management and ordering of manufacturing of product
With Katana we were able to gain valuable insight into our inventory and production operations.
What do you like best about Katana Cloud Inventory?
I appreciate the visibility that Katana gives us as managers and their API alows us to build custom automations that simplify some repetetive tasks.
What do you dislike about Katana Cloud Inventory?
Katana was great when we were smaller and had fewer orders but we have encountered some growing pains as order volume and our size has grown. Some tasks that are unable to be automated have required lengthy and tedious tasks to be performed manually.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Katana makes assigning work much easier and gives us an easy way to see how we are performing. The availability tools that are included also makes it much easier to see what we have on hand vs what we need.
What do you like best about Katana Cloud Inventory?
Very easy to navigate and user friendly. The configuration and modules are very easy to navigate. They are quick to respond to inquiries and accept feedback and feature request readily
What do you dislike about Katana Cloud Inventory?
Provide more features, such as being able to consume serial numbers in a manufacturing order. There needs to be more control on permissions such as the ability to set permissions based on roles. It'll be great to have statuses on products so we can differentiate between a product in development and a product that is in store and ready to be sold
What problems is Katana Cloud Inventory solving and how is that benefiting you?
The ability to track production labour and sub assemblies.
That’s the case when work becomes a true pleasure!
What do you like best about Katana Cloud Inventory?
When I was searching for a management system for my production, I tried numerous programs and services, but none were as exceptional as Katana!
I use Katana every day, even when it's not necessary, because it’s as engaging as a fun game like Farmville—manufacturers will understand what I mean! :)
Everything about Katana is fantastic—the extensive functionality allows me to manage production at every level. We use Katana for creating production tasks, managing inventory of materials and components, order management, sending orders for packaging, automatically receiving orders from various platforms and our own website, registering orders with courier services through integrations, ordering materials, and automatically determining prices for B2B clients. All our employees work through the Shop Floor app, marking START and FINISH for various tasks, adding additional consumables as needed, reading production instructions, and always knowing what to do and in what order. All data is synchronized, and the costs for each product and component are automatically calculated based on labor costs, material prices, defect rates, and additional expenses such as material delivery, customs duties, or any other supplementary costs. The benefits of Katana could be discussed for days without a break, and the most important thing is that such an extensive functionality is designed so intelligently that using Katana is truly a pleasure!
Another huge advantage when we Integrate Katana into our production was the ease of importing virtually any data using CSV or Excel spreadsheets. Additionally, as we continue using the system, we have access to amazing features that simplify our lives, such as the ability to replace one material with another across all products with the click of a button, or automatic conversion of measurement units for material purchasing and usage. For example, we purchase screws in boxes but use them individually, so I always have everything in order both during receiving goods—everything matches the invoices—and in production, including tracking inventory levels.
It’s impossible to stop listing all the fantastic features of Katana. If you’d like to discuss this further, I’m always happy to chat, so feel free to reach out to me directly.
Another crucial factor is the excellent customer service. The chat with Katana staff is always available, and any question can be answered within minutes. Their service is always very responsive and incredibly helpful!
What do you dislike about Katana Cloud Inventory?
I have nothing I dislike about Katana!
Of course, there are some small aspects I would like to see improved, such as:
The client card does not allow for the addition of a VAT number, which is important for European countries in the B2B sector.
The client's email address is only visible when you go into the client card; it would be much more convenient if it, like the phone number, were displayed directly on the sales order page.
There is a quick reordering function for sales orders that allows you to move orders up or down the list to change their priority, but this function is not available on the manufacturing order page. This means I have to manually drag an order from 654th place to 1st if it needs to be prioritized urgently.
There is no column for additional comments in the sales order table, so I have to open each order individually to see any additional notes.
In the sales order page, there is no column to display which products were purchased. I have to go into each item to understand what the client bought. It would be more convenient to see this information right away, at least in the form of the SKU code.
In the material cards, there is an option to specify a minimum order quantity, which is incredibly convenient. However, this feature is not available for production orders, and I would like to be able to indicate the minimum acceptable quantity for production items as well.
The status of the Manufacturing Order is set to "Blocked." Logically, this should completely hide the task from all employees, with only the Administrator able to see it. Unfortunately, only the name and color of the status change. To ensure that employees do not see the task, I have to remove them from the production tasks, and then re-add them if the task is unblocked later.
Overall, I wrote all of this mainly to bring it to the developers' attention. Katana frequently makes improvements, and I’m confident that these changes will be implemented very soon!
Additionally, none of these points are critical issues, and we have found alternative ways to work around each of them while continuing to use Katana effectively!
What problems is Katana Cloud Inventory solving and how is that benefiting you?
The biggest problems we solved with the help of Katana are:
Employees always know what and in what order they need to perform tasks.
I can plan production months in advance, freeing up time for other important tasks or rest.
All materials are always under control and ordered on time.
Cost calculation for goods is sensitive to changes in staff, material costs, the introduction of new equipment, etc. The cost of goods has never been calculated so accurately without hundreds of sheets in Excel.
All orders are in one place; there is no need for an additional CMR system or checking all platforms separately.
EVERYTHING is under control!
Aleksejs G.
CEO and Production Manager Small-Business(50 or fewer emp.)
Manufacturing software that is extremely user friendly
What do you like best about Katana Cloud Inventory?
The software is logical, functional & easily intergrated with our Xero software. It has allowed us to improve our costing systems & pick up those jobs that until now were being manufactured at a poor return
It also allows everyone in the organisation to be aware of all stages of our maunfacturing process . Our turnon around of taking orders to manufacturing then despatich them has gone from 7-10 days to 2-3 days.
THeother standout feature is the support. it is by far and away the best support I have experienced in any software program we have ever used. It is quick, it is detailed & it is pleasant. THat matters
What do you dislike about Katana Cloud Inventory?
The major down side is not being able to be able to store customer supplied documents (pdf or jpeg etc) against orders we create or against manufacturing cards inside Katana.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Information accuracy to all parts of our manufacturing business
Jeff M.
Managing Director Small-Business(50 or fewer emp.)
What do you like best about Katana Cloud Inventory?
We really like Katana. We grew into it and it's been growing with us ever since we started using it in late 2020. It is pretty easy to use. It integrates with shopify and quickbooks. And, if you have any issues, their customer service is really helpful and tries to get it fixed quickly.
What do you dislike about Katana Cloud Inventory?
There are a few quirks and bugs that are minor, mostly with the integrations to shopify and QB that could be ironed out.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
The biggest solution Katana is solving for us is in parts' inventory and the manufacturing process. It's integration into shopify and QBO saves us tons of time as well, but we intially brought it onboard for handling inventory through the manufacturing.
Christin C.
Operations Manager Small-Business(50 or fewer emp.)
Useful and helpful platform for manufacturing, with amazing support team.
What do you like best about Katana Cloud Inventory?
Easy to use, fast responding support, easy access to informations, a lot of new features. Easy way to implement new things, daily use.
What do you dislike about Katana Cloud Inventory?
Anyone from the team can make changes (creating/removing MO's,SO's...) without mark who did it.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
More accurate and fluid production, better organization of production and the real state of warehouse of materials and products.
Great software, easy to use and will be even better with a few upgrades
What do you like best about Katana Cloud Inventory?
As someone that is quite familiar with manufacturing operations, especially the accounting side, I've found Katana to be quite easy to use and operate. I like the integrations (Shopify, QBO) and I am optimistic that they will work out the remaining bugs in the near future. Lastly, Katana Support has been amazing. They are a great group of people that really want their users to be successful.
What do you dislike about Katana Cloud Inventory?
There are some bugs in the Katana<-->QBO integration that we have not been able to work through. Katana has advised a custom development to bridge the gap and while this is helpful, it's not ideal.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Katana effectively captures the revenue and costs for each order. These, in turn, serve as the basis for our accounting which allows us to have more timely and accurate financials.
Really simple to set up and use, great technical support, developers work with users to add features
What do you like best about Katana Cloud Inventory?
It manages manufacturing workflows simply and integrates with Quickbooks for billing and invoicing. The developers work really closely with end-users to develop the product and add new features, meaning that many new features are relevant to our company.
What do you dislike about Katana Cloud Inventory?
Organising manufacturing orders list can sometimes get a little messy with lots of sub-assemblies as sorting is a manual drag-and-drop. However, if you organise work through the Task view it works better. Also, allocating the same task to several operatives only accounts the work to the first one who starts the task.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
It manages inventory use when products are manufactured and speaks to Quickbooks, meaning that stock control is much simpler than before we had it.
It also manages work scheduling, costing of assemblies, purchasing and selling, as well as integrating with our web store to automatically pull in the order.
It basically runs most of our business. If it had a CRM attached it would be perfect.
What do you like best about Katana Cloud Inventory?
Katana simplifies the intricacies of variability in custom orders just as easily as keeping track of standard inventory. The recipes are the best!
What do you dislike about Katana Cloud Inventory?
I wish it was easier to integrate with HubSpot (our chosen CRM), but it's been fantastic with Quickbooks.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Katana allows our sales professionals to us take orders and communicate them to the production team. Our management and finance team can easily follow along the process of an order and reconcile it once delivered. It has made things seamless and transparent where they used to be on paper.
Software developing based on user feedback. Great inventory+order tracking to stay ahead of MFG!
What do you like best about Katana Cloud Inventory?
Good at keeping track of inventory and upcoming orders. Access to help is great!
What do you dislike about Katana Cloud Inventory?
Can't handle offering services as quoted items. Missing some simple uder-friendly features (eg. sorting columns) in key areas. Being forced to use moving average cost ruins some ability to use insights directly - I download data to make my own charts.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Knowing which parts are in stock, which need to be ordered, where inventory has been allocated in the past. Identifying costs to manufacture, tracking labour useage, order status.
Very helpful!
Dominic M.
Director of Operations Small-Business(50 or fewer emp.)
What do you like best about Katana Cloud Inventory?
Katana works well with Shopify and keeps our inventory, order status, and inbound product organized. Tracks multiple shipping locations and helps us keep ahead of stock issues.
What do you dislike about Katana Cloud Inventory?
Katana lacks a quick and easy way to tag stock items as damaged or on hold. It can be done using a location, but the standard package only allows 3 locations, and we need them all for actual warehouses.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
We use Katana, because our shopify stores lack the capability to properly track subcomponents for bundle orders, and give an accurate projection of available inventory based on subcomponents. We used the manufacturing process to do this, but the new kitting function looks like it fill this role even better.
What do you like best about Katana Cloud Inventory?
Easy-to-navigate interface
Very responsive technical support
Ease of implementation
Continuously adding new features
What do you dislike about Katana Cloud Inventory?
There are no downsides to using the software, but it can always be improved with new features.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
It provides a solution for our complicated inventory management using the bill of materials feature, the integrated purchase order option and by syncing Katana with our webshop where the sales orders are placed.
Timea A.
Supply Chain Manager Small-Business(50 or fewer emp.)
September 30, 2024
Bait and switch in progress. Charged 5 times more.
The company not only drastically increased its pricing but also changed pricing terms which led to my subscription going from $800 to $4000. Despite calling me twice 30 days before the increase, they failed to mention that my next bill would be five times higher. There was no email communication either. So a year after I joined and set things up, the cheapest plan is now 2.5 times higher than my original subscription price. But wait, there is more :) Since they also changed the terms of pricing, my card was charged $4000 (5 times more than what I signed up for) this billing cycle. I messaged the company minutes after I was charged, but it's been five days and they are not refunding my money under some bs premises. My guess is their "success" team needs to keep churn stats low, so they do not look bad in front of the investors.
great software for growing manufacturers who need the core capabilities of larger MRP/ERPs
What do you like best about Katana Cloud Inventory?
Intuitive interface and relatively robust capabilities. The implementation is comparitively simple compared to comparable software that tends to require burdensome customizations. Also the customer support is top notch.
What do you dislike about Katana Cloud Inventory?
Sometimes wish there more features/customization options. While the restrictive nature of katana allows for realitvely easy implementations and integrations, there are small tweaks which could be made to make the program more tailorable to our needs.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
great tool for inventory management and integrating front end sales platforms and accounting platforms. Has many more features than many so called integration apps out there, yet doesn't require the resources (money and manpower) that implmenting and administering an ERP such as netsuite
James B.
FINANCE & OPERATIONS LEAD Small-Business(50 or fewer emp.)
What do you like best about Katana Cloud Inventory?
For us at www.musheez.eu we have to track batches of premium organic mushroom extracts. traceability is a key requirement for our clients. The simple interface and funtionalities (once you learn how to use them) means we have been able to scale our business without adding xtra personnel and worrying if we missed something.
Client support is very good. Integartion with Qb, Shopify and Woocomerce is simple and works.
What do you dislike about Katana Cloud Inventory?
It's expensive for a small company like ours but not much we can do about that.
What problems is Katana Cloud Inventory solving and how is that benefiting you?
Batch control and traceability.
Stock /procurement insights and predictions.
Robin G.
Managing Director Small-Business(50 or fewer emp.)
November 9, 2023
The service provided by Katana mrp is excellent. T...
The service provided by Katana mrp is excellent. The user interface is easy to navigate and the features are very useful for managing our manufacturing operations. The team at Katana mrp is also very responsive and helpful whenever we have questions or need support. We have been using Katana mrp for over a year now and we are extremely satisfied with the product and the service.
Chet Chappelle
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