September 28, 2026

Absolute useless, zero customer service

I was looking at using the api connectivity and creating my own automated platform that connects. Turns out they need their own software running to connect so a bit archaic there and defeats api access purpose. I also like to do a test withdrawal to see how quick a company can action. it's now 6 weeks and multiple tickets with no response at all. Initially putting in withdrawal request resulted in an email confirmation but nothing since, and no response to tickets. I attempted to log into the tickets section and you need to scan a QR as final 2fa and the qr leads to a 403 page error. No clue what kind of trading business they are running if they ignore a simple request to withdraw $100

September 28, 2026

es un poco complicado entenderlo pero…

es un poco complicado entenderlo pero despues de un tiempo de uso te acostumbras

September 24, 2026

Ontzettend onduidelijk en weinig goede…

Ontzettend onduidelijk en weinig goede ondersteuning bij vragen, heb sterk het gevoel dat het een soort FAQ reacties zijn. Het handelen van IBKR is ook zeer traag.

September 24, 2026

Excellent platform for trading

Excellent platform for trading, I believe I can trust this broker like no other broker, it is sad but many brokers offer CFDs to clients who don't understand and make a business out of it, instead, with IBKR being regulated by the SEC and US agencies, and for that reason I can have peace of mind.

September 23, 2026

RE: Fresh Perspective on Covered Call Writing

RE: Fresh Perspective on Covered Call Writing This webinar was presented as an educational session on covered call writing. It was nothing more than a commercial for BMO ETFs. No strategy, no entry/exit point advice, no sizing advice, nothing of any use at all. Examples were biased with questionable math. No beneficial information was provided for anyone who has traded options previously, just a plea to buy BMO ETFs.

September 23, 2026

awful

Did a £1k test trade before i transferred a business investment portfolio over, ... purchase £1k UCIT. A week later despite it saying 'filled', it still doesnt show as a position. Spoke the help desk in india then even further east .. could barely understand what they were saying and they kept saying 'no trade done, no trade done' .. until eventually they found it and said it had been cancelled but no idea why. So its taken me a week, hours of forms and compliance button pressing to get nowhere, that i could have done in 30 seconds on Hargreaves lansdown. So the test concluded -> not viable/reliable platform. Hence i'll transfer test money back to HL.

September 22, 2026

Two weeks of emails and screenshots

Two weeks of emails and screenshots, zero progress. Every single reply from Interactive Brokers support asked me again for the same information I had already sent — often in the message right before. The answers are generic and clearly written by someone who never read the thread. The issue is still unresolved, and I've stopped trying. If you ever need actual help with your account, don't count on getting it here.

September 22, 2026

Hands down one of the worst customer…

If hell exist…. And there is a customer service hell….. INTERACTIVE BROKER CUSTOMER SERVICE IS HELL ITSELF!! I was only able to do 1 trade………..then spent 6-8 months talking to customer Services!! All I got was the run around. It’s like gambling and you have 1 % chance of talking to someone who can actually resolve your problem. I couldn’t log in for 6 months, because their program all of sudden stopped sending me SMS code. Took them 6 months to resolve it… Then I could finally log on. I logged on after 6 months of BS, and then my account is compliance restricted. I talked to customer service for 1 month and finally got tired of the run around. I asked them to close my account and they told me “I have to withdraw my money….” When Im calling them about how I can’t withdraw my money because im compliance restricted………….. Because I spent 6-8 months calling customer service, having to make a damn ticket or the automated phone will not connect me with customer service, customer service telling me to do the same Thing that never fixes the problem …..I had to keep calling calling and calling till I speak with someone who isn’t a moron or wasting my time. This broker customer service is so awful it makes it not even worth using for me. If their program screws up and you have problems with your account good luck ing getting that resolved in a month.

September 21, 2026

I have been with IR for over 12 years

I have been with IR for over 12 years. The platform has be worst being very unreliable. in the workstation line items of a position disappear and I have to restart it on a daily bases. The charting of quotes is unreliable. sometime it works over days it does not. Even restarting does not fit it. I have been complaining about this for months yet I have even to get a reply other than an acknowment.

September 16, 2026

Depositing funds takes forever

I deposit funds and it can take anywhere from 10 minutes to 12 hours. Other brokerages credit your account basically instantly.

September 10, 2026

Their Trader terminal is very complex…

Their Trader terminal is very complex at the same time its very advanced with high end technical tools will be useful only if u know abt it. it provides 1 sec charting as well u can access live feed of us stocks bond market . They regularly e mail u analysts rating and changes about stocks in ur portfolio so u need not separately search for it its all delivered to your inbox .. Their security verification is a nightmare passing their security check is like coming out clean after some FBI investigation . Their customer support is hard to reach , squaring off charges are too high 3000 rs inr 30USD per order . so if u r a small indian retailer ur account will get blown up if they just square off ur open orders . call drops while on call with cc agent is very frequent . Their agents are hard to reach which again amplifies the stress . agents speak english only with us or uk accent so if u dont understand english high quality ur gone case . They dont entertain any requests over e mail and will ask you 2 communicate via chat support ibkr support or cc call only . so if r with some indian broker who responds even to ur incomprehensible e mails think twice before opening account here . my case my account got locked out unable to access from a long long time . I have shares of wipro in it and stock has been consistently falling and i am unable to access my account . loggin in and changing password is not as simple as u do with ur zerodha fyers kind of brokers who let u in and out with one simple mobile otp their verification is FBI level and until unless they are 100% satisfied they wont let u in . no matter even if ur account gets blown up with crashing stocks !! so think twice b4 account opening ,think thrice b4 adding funds , Finally think 100 times before creating a large portfolio . My case i am still locked out .

September 2, 2026

interactive bokers had not paid closure…

interactive bokers had not paid closure money. my message and request not even attended i fell i am deceived to the extent of around thankfully vistarecons that got back what is mine for me

August 24, 2026

IMPOSSIBLE D ACHETER DU LGHL ALORS QUE…

IMPOSSIBLE D ACHETER DU LGHL ALORS QUE J AI 38 EUR DE DISPONIBLE IL M'ANNONCE QUE JE PEUX ACHETER QUE AU MINIMUM 10 ACTIONS ALORS QUE JE PEUX ACHETER 60 ACTIONS A 35 €, SOIS DISANT JE N'AI PAS ASSEZ DE FONDS. C'EST RIDICULE COMME BROKER. JE RETOURNE SUR ETORO.

July 28, 2026

Extremely disappointed with Interactive…

Extremely disappointed with Interactive Brokers. I deposited £8,000 almost a month ago and the money is still not showing in my account, despite providing proof of transfer and confirmation from my bank. I also made a £1,200 withdrawal over 6 working days ago, which I still have not received. Customer service has not provided any clear explanation or proper update, and the whole situation has been extremely frustrating. I have now submitted a formal complaint to Interactive Brokers and I am waiting for a proper resolution. I will continue to update this review publicly as the situation develops, including whether and when my funds are finally located and received. I am extremely unsatisfied with how this has been handled and expect a prompt and clear response explaining where my money is and when this will be resolved. If this is not resolved promptly, I will have no choice but to escalate the matter to the relevant UK regulatory authorities and the Financial Ombudsman Service.

July 20, 2026

Application et site qui buggent tout le…

Application et site qui buggent tout le temps. Service client injoignable. Impossible de récupérer des relevés sans devoir se reconnecter à chaque fois ni de faire des transactions, pour au final dire qu'il y a un problème de serveur. Cela dure depuis des mois... Peu de personne le savent mais avec les accords signés entre la France et les USA, fait qu'on a la double imposition lorsque l'on a des dividendes ou des gains : américaine puis française (validée par notre élite) et lors d'un décès c'est pareil, on paie plus cher de frais de succession car double imposition : américaine et française et les américains peuvent vous bloquer les fonds pendant des mois... Si en plus, vous n'arrivez pas à vous connectez les joindre c'est double peine ! Une perte de temps et d'argent malgré ce que certains influenceurs vous disent ! Il existe pleins d'autres brokers bien plus simples en France et en Europe. N'oubliez pas les américains ne sont pas nos amis...

July 17, 2026

Seems like a good platform, but

Seems like a good platform. But, I noticed something I have not seen on other platforms: they try to block withdrawals, by making monthly limits, which are really low. Be aware, if you try to withdraw above their low limits, they invented fees for that. So, I would advise against investing with them too much, not to get stuck in case you need to withdraw. But, I do think its a good plantform for small $

July 17, 2026

By the faaaaaaaaaar the worst broker of…

By the faaaaaaaaaar the worst broker of ALL TIMES. BY FAR. This Broker is so broken it is basically scam. I honestly tried a fair amount of brokers and this IS BY FAAAAAAAAAAAR the worst. AVOID AT ALL COSTS !!!

July 17, 2026

Bad support, giving your documents away

Bad support, and they are literally forcing you to send your private documents to a third party (an Israeli company) to get access to your account, this is really shady for an American company.

July 16, 2026

I visited the office in Singapore

I visited the office in Singapore. It was just after office hours and it was closed. While I was waiting wondering what to do, a kind lady stopped to ask what I needed. I informed her that I needed to talk to a customer service person to help clear my issues. She patiently explained that I needed to call the number posted on the door. The next day, I called the number a bit after 9am and the person who answered (twice) guided me through the process and my problem was solved.

July 15, 2026

Fast and efficient

Fast and efficient

July 14, 2026

Service impeccable et rapide

Service impeccable et rapide, par des personnes patientes et efficaces.

July 14, 2026

No communication during onboarding

Tried to open an account, was asked to deposit money into the account to speed up the process. After 6 weeks of back and forth questions my application was rejected without any explanation. Customer service was unreachable during the entire process. It felt like they absolutely don't care.

July 13, 2026

Very good explanation of my question.

Very good explanation of my question.

July 13, 2026

Software not working. Customer support not existed

Frustrating. Software not working. Customer assistance and email supportnotexisted. Impossible to use website or open account. Dialing with them for two days was unsuccessful.

July 13, 2026

I’ve open an account

I’ve open an account - not an easy process in comparison with other European companies as Degiro -. I’ve deposited € 50 and I cannot access the account. I’ve spent more than 4 hours with more than 10 different staff and nothing. Don’t waste your time nor your money.

July 12, 2026

Ineligible to trade

Blocked from trading no matter what personal information I fill in. The app doesn't tell me why I'm not eligible and from my last customer support experience neither do they.

July 10, 2026

Lost Big on Executions, Got Ghosted, Then IBKR Banned My YouTube Channel

IBKR executed orders at terrible prices and cost me significant losses. Support was completely unresponsive for months. After I posted about it on YouTube, my old channel got banned. Complained to SEC and FINRA the issue was fixed in just one week. IBKR doesn’t just fail at trading and support. They punish you for speaking up. Strongly not recommended.

July 10, 2026

I have been with IB for a long period…

I have been with IB for a long period of time, but recently the withdrawal took longer than expected. Deposited were fluent as usual because we were funding brokers right. There are other broker too which have better service like Successful Habit LLC. Once been letdown.

July 10, 2026

Lousy and slow customer service

Reached out to IBKR (via ticket) to find out details (e.g. account, broker name and address, etc.) for transfer of stock positions from my bank. I simply wanted to make sure that my bank (who requested these details) can't mess it up. Ticket open on June 29, 2026. Response took about 2 weeks (July 10, 2026) and the guy (Rasit) just gave the most generic answer possible on how to initiate transfer from IBKR. He completely ignored the main part for which I asked for help - those details. Now I guess I will wait for 2 more weeks to see if someone else will again just do a lousy job. Thanks IBKR for making me wait forever. This is not the first such bad customer service experience.

July 10, 2026

Brokerscroquerie

Je viens ici pour pousser un nouveau coup de gueule contre Interactive Brokers. Ces gens ne sont pas sérieux. Ils sont même dangereux. J'invite tous les traders potentiels à bien prendre en compte le risque de placer leur argent chez ce courtier. Voilà 26 jours (!) que mon argent est bloqué chez IBKR en raison d'une simple contestation concernant des opérations de trading sur options apparues sur mon compte, d'autres ayant été purement annulées et remplacées, opérations dont je n'étais pas responsable. J'ai protesté et, en guise de réponse, la personne du service de trading au bout du fil a gelé mon compte. Je lui ai dit qu'il n'avait pas le droit . Il m'a répondu texto: Si j'ai le droit et je viens de le faire''. Ils ont donc un droit de vie et de mort sur notre argent. C'est absolument scandaleux et, en ce qui me concerne, cela finira devant un tribunal. Dès qu'il y a le moindre problème ou contestation, c'est le service des plaintes qui en est chargé. Et ce dernier profite de tout le temps généreusement accordé par le régulateur irlandais (FSPO), à savoir huit semaines ouvrables (2 mois !) pour rendre un avis généralement d'une faiblesse crasse, qui, en temps normal, ne demanderait que trois ou quatre jours. C'est une honte. Ils exercent une forme de chantage pour obliger leurs clients à signer des documents afin de décharger IBKR de toute responsabilité en cas d'erreur. Et si vous ne signez pas, ils font traîner. Alors oui, les frais sont minimes, mais l'aspect foutraque de leurs plateformes de trading, en particulier TWS, véritable cauchemar, et la performance épouvantable du service client devraient inciter les gens à y réfléchir à deux fois. Ne vous laissez pas avoir par les avis favorables. Alors bien sûr, s'ils lisent cet avis, je vais avoir droit au sempiternel message automatique disant qu'ils sont désolés, que la qualité maximale du service aux clients est leur raison de vivre, etc. en priant d'écrire à x ou y. Tout cela est de la pure com. de marketing. Je leur répondrai de toutes les façons d'aller au diable. En ce qui me concerne, IBKR, c'est terminé. Il y a des brokers bien plus fiables et organisés. Mais je ne les lâcherai pas.

July 9, 2026

IBKR's Verification Process is Broken!

This company appears to be entirely supported out of India. If you get a new phone and no longer have the IBKR App, GOOD LUCK downloading it again. If you don't have a state issued (plastic) drivers license, or are waiting on a new one, they can't verify you and you will be locked out of your account! VERY FRUSTRATING.. Choose another broker.

July 9, 2026

in total costs me 250usd to try to open…

in total costs me 250usd to try to open an account, to get it denied for a reason they never had in their requirements and to get my money back from the closed account

July 8, 2026

IBKR really makes it easy to save and…

IBKR really makes it easy to save and to invest money around the world for people from many countries.

July 8, 2026

Poor experience

Poor experience. do not use this brokerage under any circumstances regardless of what google or the internet tells you. I wanted to access certain features that were promised to me before signing up. Upon signing the website was sluggish, the mobile did not work properly, and i had no access to the features that were promised and my deposit is in a 4 day account hold so now I have to wait to find another broker. Just to be clear this brokerage will not do the things it promises it can do on the website most likely

July 8, 2026

I opened an account about half a year…

I opened an account about half a year ago, and though I had some issues during this time, everything always got sorted out. Im having a lot of fun on IBKR, I use the web version, and I think it is more than awesome with all the features.

July 7, 2026

Terrible Support and Unacceptable ACH Delays

Interactive Brokers has been a nightmare to deal with. Their customer service is basically unreachable — phone support goes nowhere, and the chat system just loops the same useless automated responses without ever connecting you to a real person. Worse, their ACH policy is outrageous. They take your money almost instantly, but refuse to credit your account for five business days. I sent an ACH from Chase to IBKR’s own Chase account — they withdrew the full amount in under 24 hours, yet five days later they’ve only credited $1,000 and are holding the remaining $99,000 hostage until their “hold period” ends. Their own message says it all: “USD 1,000.00 was credited… We will credit the remaining USD 99,000.00 when the hold period expires.” They’re earning interest on money I can’t access. Customers deserve to know exactly what they’re signing up for.

July 7, 2026

Customer service is absolutely awful

Customer service is absolutely awful. The cs agents have no training of products. Make up things as they go along. Their products permission is something where you need a phd to get through. Even when permission is satisfied the update does not happen immediately while a permission down grade is immediate and upgrade almost doesn’t happen. You can’t reach a human to explain the issue even when you do they don’t have the expertise or experience to answer the query. Update: from the response it can be seen that raise a ticket. No human contact just chat bots.

July 7, 2026

Schnelle Antwort.

July 7, 2026

Horrible experience

Horrible experience. The app is not user friendly at all for any trader level. There are figures in random places with no ccy specification making you guess to what are they related. The portfolio tab is also very misleading (their tech support team also confirmed this over the phone). I immediately drew my money (thankfully with profit) and closed the app.

July 6, 2026

Has anyone used an outside American…

Has anyone used an outside American firm to get help withdrawing funds and transferring stock from interactive brokers? I have done everything required over the past month and they a case worker is looking over your case. I have complied and even spoken on microsoft teams with a rep. I am 71 and this is elderly abuse now. Reporting to Finra next .

July 4, 2026

Clear 5 stars from me.

I’ve been using Interactive Brokers for a while now and I’m genuinely very satisfied. The platform can feel a bit complex at the beginning, but once you get used to it, you realize that this is actually one of its biggest strengths. You get access to a wide range of international markets, professional tools, and very competitive fees. In my experience, the trading costs are very low — often around 1 USD per trade — and I really appreciate that there are no unnecessary extra fees in the background. I also like the reliable order execution and the flexibility the platform offers for both investing and trading. It may not be the simplest broker for complete beginners, but if you are serious about investing and want a professional setup, Interactive Brokers is a very strong choice. Overall, I’m very happy with the service, the features, and the value. Clear 5 stars from me.

July 3, 2026

Top customer service

Top customer service, very helpful and thoughtful.Very patient and educated.

July 3, 2026

The worst Support and Service ever.

Service and support is absolutely abysmal. It is impossible to get any support and if you do by some miracle manage to get through to support they are useless and will do nothing. I have been trading for over 10 years and have a very high net worth and yet their system refuses to let me trade derivatives or futures and the support person I eventually contacted told me to wait 30 days. What will change in 30 days? Nothing.

July 2, 2026

All user interfaces are just terrble…

All user interfaces are just terrble and unusable. You cannot find basic information in the mobile app and you have to constantly jump either to the website or to the desktop app. And by basic, I mean things like checking up your dividents or the last 10 transactions you did in the past 3 months. The only reason I keep using it is there some stocks listed on the Helski market which are not offered in other apps.

July 2, 2026

Test IBKR/TradingView pas approuvé !

J'ai voulu essayer IBKR avec TradingView comme plateforme de trading. C'est nullissime, les frais sont certes réduits mais les exécutions mauvaises (sur Futures US). Les changes EURUSD sont chers. Les marges initiales et de maintenance sont énormes. Le service client est inexistant et il n'y a pas de support...je vais rapatrier mes fonds et choisir un autre broker

July 2, 2026

Onmogelijk om je account op te zeggen…

Onmogelijk om je account op te zeggen via de website. Half uur gezocht naar de optie, maar niet kunnen vinden.

July 1, 2026

This is absolutely ridiculous they lied…

This is absolutely ridiculous they lied straight to your face about how the system works. My automatic plan is totally ruined every single month because they keep holding my cash for days. If a standard system like Market Integrity can run network logs so users can move money, there is zero database excuse for this company to place deposits on hold and skip auto buys constantly.

July 1, 2026

I needed to transfer my stocks from…

I needed to transfer my stocks from another broker into IBKR. I called customer support for help because it was a confusing process that didn’t have much guidance. The customer service team was so unhelpful; no explanations on which way to transfer and the difference between them. Do not recommend. I’ve also tried calling multiple times and waited on the line for over thirty minutes and they hang out without it going through. Waste of my time.

July 1, 2026

The person was very helpful.

July 1, 2026

Told the Hold Would Be One Time—Now It's Every Month

I signed up with Interactive Brokers and set up an automatic deposit and investment schedule. On my very first deposit, I was told the 4-day hold would only happen once. They said it was a security measure for new accounts, and after that, everything would work automatically. That was a lie. Every single month, my deposit is placed on hold for 4 to 7 days. Every single month, my auto-buy is skipped because the cash isn't settled in time. Every single month, I have to manually trade my positions, completely defeating the purpose of having an automated system. When I try to contact them to ask why this keeps happening, I'm funneled into an automated system that doesn't let me describe my issue. I select the deposit, and that's it. There's no place to explain what is going wrong or ask for a human to look at it. This is not a security issue. This is a complete lack of support for small investors. If I had a large account, I guarantee this would not be happening. But because I'm investing $210 a month, they treat me like a nuisance. I was told this would stop after the first month. Three months later, it is still happening, and I cannot reach anyone to fix it.