Monthly average ratings based on 50 reviews
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Son unos estafadores. Las zapatillas tallan pequeno. Las he devuelto y me dicen que no les ha llegado el paquete y que no me van a devolver el dinero. Es una empresa de sinverguenzas. No compréis porque no se hacen cargo de nada
Die Schuhe haben einen unangenehmen Geruch aus Synthetik. Wollte sie zurückschicken, aber es kamen nur neue Angebote mit….%Erlass. Einen Retourenschein habe ich nicht bekommen und auch keine Adresse. Ich habe über PayPal versucht dagegen anzugehen, aber es wurde abgelehnt. Also ich kaufe dort keine Schuhe mehr‼️‼️‼️
It was a terrible experience. I made a purchase and followed their instructions exactly, yet the product arrived much too small. When I contacted them to return it, they told me to keep the product—or give it away—and said they would refund 15%. In other words, I paid $53.99 and they want to refund me $8.09; that is an insult.
Después de tres correos enviados e intento por PayPal no obtengo respuesta ninguna, tallan pequeño y no se hacen cargo de devoluciones ni cambios. Además la política de devolución dice que el coste es suyo, muy mal vaya.... Una estafa porque te venden algo ue luego no cumplen, no compréis a ver si con suerte acaban cerrado ... Os voy a hacer en mis 6 redes sociales publicidad negativa, soy influencer y os voy a dar lo que os merecéis.....
The shoes run small. They're won't take them back. They won't issue a refund. They want me to sell them to someone else. The shoes are made in China. I'd never ordered them had I known that. Don't order from them. It takes months to get your order.
I own eight pairs of Hobie bear shoes and I love them I don't wear anything else
Kompliziert bei Rücksendung. Viel Mail-Verkehr bis man eine Rücksendeadresse bekommt. Dann wird die Zahlung nicht richtig verrechnet. Ich kann niemand empfehlen dort zu bestellen.
Impossibile effettuare il reso, la politica a riguardo non è chiara e,come è successo agli altri, propongono di rivendere privatamente le scarpe e offrono sconti o spedizione in Germania a carico del niente. Pessima esperienza, fate attenzione!!!
Ordered shoes believing this was a UK-based company due to their .co.uk website. The shoes actually shipped from China and didn't fit. When I asked to return them, customer support offered tiny partial discounts instead of honoring a return. They then gave a US warehouse address to force me into paying expensive international postage, warning the parcel would be destroyed if anything went wrong. Misleading commercial practices—steer clear!
Dos cosas importantes; Te venden desde un dominio .es pero están en china, envían desde china (con su correspondiente demora) y con los inconvenientes para gestionar devoluciones. (O sea no tienen base aquí en españa, cosa que no aclaran en ningún momento) y están talladas pequeñísimas. Hay una diferencia de dos números con respecto a los tallajes habituales. Su guía de talles es incorrecta.
Firstly, received the shoes and they were wide fitting but the instep is so tight I could hardly get my foot in, applied for refund and was asked if I could sell them on to a friend or family member that they would fit - SERIOUSLY I was. After les than three months having the shoes they have started to split at the seam to which I was told my order falls outside the scope of their after-sales service - LESS THAN THREE MONTHS!! I then asked if this is how long they expect their shoes to last - more waffle to conclude with and you'll not believe this they then replied "You could try repairing the shoes yourself" How unbelievable is that, buy our shoes, they'll last no time at all and if needed you can repair them yourself. AVOID AVOID AVOID AVOID unless your a cobbler of course. Shocking company!
No return! Do not bother trying out these barefoot shoes, cheap quality, wrong fit, even though tried 2 sizes. Customer service email was written in german, no refund offered only exchange or 15% refund of original cost… Even the replies here are automated/AI generated. BS… the whole company is a scam.
Hobibear UK is not UK it is China the shoes arrived in a plastic bag and did not meet my expectations I am now in a back and forth email to try and return them, they try and make it impossible to return items if I have no success with my last email I will have to raise a dispute with my bank I strongly advise not to buy direct from thier site.
La scarpa è piccola. Ho provato a chiedere il cambio ma siccome l'ordine arriva dalle Cina mi hanno proposto di tenerle e regalarle a qualcuno. In cambio mi ridaranno il trenta per cento di quello che ho speso. Avevo ordinato queste scarpe perchè ho dei problemi hai piedi, sembrava potessero aiutarmi, non è così. Consiglio di non ordinare.
Yes they are from China. Yes the shipping isn't great , but not bad. Yes the bear foot products are a must for your feet. No to the price tag, bit expensive, but considering the shipping distance still not bad. Do not expect a luxurious quality, this is not "Italian leather", expect a comfy shoe for a reasonable price. I do recommend for everyone who doesn't care about " brand " .
This is a complete SCAM ! You receive plastic-like shoes directly from china, wrapped in blue plastic (no shoebox). The sizes are wack and when you want to refund, they will not allow you. Don't buy from there!!!
AVOID AVOID AVOID If I could I wouldn't even give them a star. Customer service horrible, making it impossible to return, I will definitely report this company to trading standards as it is not what they state on their website. They trying to make you keep these shoes even if you don't want to offering you a discount but I won't be ever again ordering from them so what a silly offer. I just want my money back and competent customer service. AVOID AVOID AVOID
Ordered from them and then straight away the company emailed and said the color was out of stock in which the website says different. They said the had other colors in which I said no thanks as I would like what I ordered! Looking at the reviews it looks like they don’t ever have that color at all! Very disappointed by them!
I purchased three pairs of shoes from HOBIBEAR for my father. He only needed one pair, so I ordered an additional pair to compare and the same shoes in a different size. I then decided to return two pairs. Despite HOBIBEAR advertising "Easy Returns", the return process was anything but easy. I had to email to request a return and then, over a period of around two weeks, had a series of emails asking questions and offering alternatives rather than simply providing the return instructions. I was offered discounts to keep the shoes, a free replacement pair, and the opportunity to choose another style from their website. I repeatedly explained that I did not want another pair, a discount or an exchange — I simply wanted to return two pairs and receive my £86 refund. I was eventually given a UK return address in Tamworth. I returned the two pairs as instructed and provided the tracking number and proof of delivery as soon as the parcel was delivered. I have since been told to "wait patiently" for the shoes to arrive at their warehouse before they will process the refund, despite the tracking showing delivery to their nominated return address. I appreciate that I am currently within the normal timeframe for processing the refund, so I am not saying that they have refused to refund me. However, the whole experience has been unnecessarily drawn out and frustrating. What should have been a straightforward return has taken two weeks of emails just to get a return address, followed by further waiting after the shoes were delivered. I hope the £86 refund is now processed promptly. Based on my experience so far, I would not describe HOBIBEAR's returns process as "easy". I will never order from this company again. I can see I'm not the only person to have been treated in this way. HOBIBEAR, please do not bother responding to me as I can see that you really do not take customer service seriously and your words are empty and meaningless.
I ordered a pair of Hareball 2.0. I really liked the style and was excited to receive them. After 8 business days, they finally arrived! At first I thought it was kinda strange that they didn't come in a box, but in a Hobibear bag wrapped in blue packing plastic. None the less, I opened the package and went to try on the shoes. When I was trying them on, I noticed that the shoe lace was damaged. I notified Hobibear that the shoes I ordered arrived damaged. They offered a 20 to 30% discount, if I wanted to order another pair as a replacement and to try to sell the other shoes myself. I declined. I requested a prepaid return shipping label, which they refused to provide. I cited their policy stating that if an item arrives damaged, the company covers return costs. The company replied that the damage was limited to the shoelace and did not affect wearability, and again refused to cover shipping. I responded that their policy does not specify damage must affect wearability, to qualify. The company maintained their refusal. After many days wasted replying to their abysmal customer service, I have stated my intention to escalate the matter to the Better Business Bureau and Small Claims Court, seeking reimbursement as outlined in their policy, as this is false advertisement. They added their personal bias into the mix, instead of just following their black and white policies. Don't ever order from them again. How hard is it to provide a return label?
Shoes look horrible in real life, nothing like the photos Return process is a nightmare, communication is borderline rude, they require photos and threaten to destroy goods if I fail to mention a specific number on the return. Its a shame, businesses like that should not survive on market
Placed an order and never received an email Confirmation or receipt for my order yet they took my money (yes, I checked my spam folders). I emailed them with no response.
Avoid this brand at all costs! I bought a pair of Hobibear barefoot shoes (Order #HBUS296306). After only ONE WEEK of normal walking, the inner lining fabric above the heel completely tore open down to the padding. The torn material caused painful blisters on my heel, making the shoes completely unwearable. When I contacted customer support to issue a warranty claim for a defective product, they completely stonewalled me. They repeatedly cited a fake "30-day after-sales platform policy" to avoid taking responsibility, totally ignoring mandatory EU consumer protection laws (Directive (EU) 2019/771) which guarantee a 2-year statutory warranty for manufacturing defects on goods delivered to EU citizens. They refused both a refund and a replacement for shoes that literally disintegrated after 7 days of wear. Extremely poor product quality and nonexistent, illegal customer support. Save your money and buy from a reputable brand instead!
I've owned two pairs of Hobibear shoes, canvas pumps and waterproof mid height boots. I've found both very comfortable and far more competitively priced than other brands of equal quality. While not 100% waterproof (I felt this an ambitious claim on purchase) I was pleasantly most surprised with them and unless submerged to a very good job at keeping my feet dry. I wear them all the time and walk alot for work. The soles have worn much better than I imagined would be the case. I appreciate there are mixed reviews and maybe this is inconsistent quality control. However I'm very happy with mine and they're at least as good as a more expensive Xero pair I've owned.
Billige Ware aus China, der Rückversand erfolgt zu unverhältnismäßigen Kosten, die man selbst tragen muss. Würde ich nie wieder bestellen.
UPDATE – Order HBUK76355 (UK order) This review concerns one genuine UK order with Hobibear. I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website. After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive. However, they want me to withdraw my bank dispute first. I have declined to do this. The £41.36 is simply recovery of the money I paid for goods I did not receive. My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this. I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion. Order HBUK76355 – United Kingdom
Unprofessioneller Händler, von dem ich dringend abrate! Die gelieferten Schuhe bestehen aus Kunstleder, sind hart, absolut nicht größengerecht (viel zu klein und zu eng) und das Geld nicht ansatzweise wert. Als ich den Widerruf startete, versuchte Hobibear mich erst mit dubiosen Rabatt-Nachlässen zu ködern, nur damit ich die unbrauchbare Ware behalte. Ich musste 3x nach der Rücksendeadresse fragen, ehe diese mitgeteilt wurde. Zudem wurde gedroht, dass das Paket vernichtet werden würde und keine Rückzahlung erfolgen würde, wenn die Anschrift des Lagers nicht korrekt ist. Nachdem die Retoure Anfang August nachweislich im Lager zugestellt wurde, folgten wochenlange Hinhaltetaktiken und die Forderung nach einem Nachweis des Empfangs im Lager durch den Kurier, dann würde die Rückzahlung sofort erfolgen. Dabei ist die Sendeverfolgung von DHL zum Nachweis völlig ausreichend. Nachdem die Frist zur Rückzahlung ignoriert wurde, habe ich den Fall an die Verbraucherzentrale gemeldet (Empfehlung: kann man ganz schnell online machen). Plötzlich war eine Rückzahlung von Hobibear möglich. Allerdings wurde ein falscher Betrag an Klarna gemeldet. Hobibear behält die Versandkosten ein, obwohl ich die Rücksendung schon selbst gezahlt habe. Das ist laut § 357 Abs. 2 BGB rechtswidrig. Klarna hat es letzlich zu meinen Gunsten geklärt. Fazit: NICHT empfehlenswert. Spart euch diesen Ärger und kauft woanders!
I’ve ordered 3 different models and all were too small. The refund process is a joke. The company tries to convince you to resell shoes to your friends rather that send them back. If you refuse, they ask for photos and try to discourage you from returning them by saying it’s so expensive (a lie!). I still haven’t received my refund (posted shoes by Royal mail over 2 weeks ago). No communication from the customer service. Avoid Hobibear! Very suspicious company!
My daughter loves your shoes. They are all she wears. As soon as I save the money, I will buy her another pair
Die Schuhe waren zunächst sehr bequem, allerdings war bereits nach wenigen Monaten bzw. nur etwa drei Monaten tatsächlicher Tragezeit der Fersenbereich bei beiden Schuhen stark abgenutzt. Dadurch scheuert das Material und verursacht Blasen. Besonders enttäuschend ist der Umgang mit der Reklamation: Trotz des ungewöhnlich frühen Verschleißes wird lediglich auf „normale Abnutzung“ verwiesen und eine Nacherfüllung abgelehnt. Für mich stimmt hier das Verhältnis von Haltbarkeit und Preis nicht. Ich werde daher künftig keine Schuhe mehr bei Hobibear kaufen.
Do you want me to write you a review but where are my shoes?
I ordered three pairs of shoes from HOBBIBEAR for my mum and have emailed several times about requesting a return so that a refund can be processed, but I’ve had no correspondence at all from them. I’m really disappointed in their customer service and would like this to be looked into. I’m not happy about this at all.
Der letzte drecksladen! Mega geeier um Sachen zurück zu geben!
Every thing on line presented well, but you should inform customers shipment is coming from China . If size or item is not correct it will take considerable time to return and correct.
With a .co.uk web address, and having been heavily advertised this on social media, I chose to purchase a pair of school shoes as it looked like a reputable UK based company. It's not clear in the slightest that shipping is from China and takes up to 15days for delivery. I am deeply disappointed and feel misled, especially as I wanted to support the company directly rather than going via Amazon
Awful experience buying shoes from hobibear. DO NOT TRUST THEIR RETURN POLICY. They make it extremely hard to return and get a refund. It has been almost ten emails back and forth and I have still not been able to get a return address. I intend to report them to consumer regulators in Denmark and Germany.
He comprado unas zapatillas que me van justas, necesito cambiarlas por un número más pero me pongo en contacto con Hobibear y no obtengo respuesta. En cambio veo que por aquí contestan. También he leído opiniones que los cambios y devoluciones suelen ser costosos para el comprador. A ver si me dan respuesta porque si no es así haré muy mala publicidad de esta marca en redes.
⭐️ 1 Star — Very Disappointed With the Customer Service I’m extremely disappointed with my experience with this company. I purchased these shoes for almost $85, expecting them to be comfortable enough to wear for work. Unfortunately, they were not comfortable for me at all, and I wanted to return them. The frustrating part has been trying to get a simple return processed. I have already provided pictures as requested, yet I keep getting different responses and more questions instead of a straightforward solution. I asked for prepaid return postage, but they do not want to provide it. I was also told the return information/address was sent, but that still doesn’t resolve the issue of who is paying for the return shipping. These shoes were originally shipped to me in a plastic bag rather than a box, so I don’t understand why returning them has become such a difficult process. I’m not asking for another pair, a discount, or store credit. I simply want to return the shoes and receive my refund. I’m sharing this review because other customers should know what my experience was like before spending their money. I expected better customer service, especially for an $85 purchase.
Qualità bassissima per il prezzo che hanno, scarpe totalmente di plastica, vendute come barefoot ma con una suola decisamente troppo spessa per essere considerate tali, punta larga e comoda come da descrizione, le taglie sono completamente sbagliate, anche seguendo le misure ho preso una taglia in più seguendo le recensioni degli altri clienti e fortunatamente mi vanno bene. Nulla da dire sulla spedizione, arrivata nei tempi previsti.
He comprado unas botas. No me gustan, pero devolverlas es una odisea. Te dan 3 días sólo para devolverlas, tienes que mandarlo a Alemania (lo que te cuesta mínimo 30€ porque ellos no se hacen cargo) y todo por unas botas que me costaron 55€? Acabarán en la basura
Sito dubbio … non c’è una modalità chiara di rimborso Ho inviato mail da giorni nessuna risposta Acquisti da non ripetere Busta provenienza Cina Qualità dubbia Se potessi non darei neanche una stella
La politica dei resi è pessima, scoraggiano il reso offrendo un rimborso del 15% e suggerendo di rivenderti le scarpe da solo (perdendoci soldi). Insistendo ti offrono il 30% di rimborso oppure il reso con le spese di spedizione a tuo carico a un'indirizzo all'estero... Oltretutto la qualità della scarpa è pessima.
The return cost is much more expensive than the original price of the product. I will not purchase any products from this company again. The shoes are not comfortable. I requested to return and get the full refund. The customer service advised to keep them. They provided 15% discount this purchase, the other 20% discount in next purchase. I rejected this option, needed to keep to chase the return procedures. Then customer setvice requested me to send them photos of the shoes, ensure the shoes have not been worn. No response again, i sent email to chase the return procedures, then they sent me the address in US. Then i need to send them tracking number, when the shoes recieved by the warehouse. They will procced the refund. I quoted the shipping fee, it costed me more than the cost of the shoes. I will suggest the company to mention this point to the customer before the purchase, then the customers need to understand the risk.
I recieved my 3rd order of shoes and they were the wrong size. So I immediately reached out to Hobibear on their official site and through the email separately. Sent multiple emails with no replies on what to do to resolve this. The shoes are great, well built ,very comfortable and exactly as advertised. They have a problem with shoe size and their conversions I ordered a US men's size 10 and they sent me a EU size 42 which is too small. Eu43 is the proper equivalent to US men's size 10. Either way I wish they would get manufacturing in the USA or at least stocked warehouses because the shipment from China also takes very long Either way I love my other shoes they are great shoes customer service is horrible and that's all they need to work on. I would like somehow to get contacted back on how to resolve my last order.
Complete scam artists. If I could give zero stars I would. Do not believe any of their lies. They sent me a pair of shoes that have caused me compression pain on the top of my foot. They are poorly designed and not fit for purpose. I must now try to recover from the pains these shoes have caused! DO NOT GIVE THEM YOUR MONEY AS YOU WILL NOT GET IT BACK!
Bought a pair of hobibear shoes supposedly good for planters faciatis and helps with posture .. and let me tell u they are the worst shoes for both ur back and your feet the only good thing I found about them was the wide toe .. that is it... Very very disappointed...
Ich werde keine Schuhe mehr dort kaufen, nach jetzigen Stand, kann man noch nicht mal von seinem Rpckgaberecht Gebrauch machen. Ständig werden mir irgendwelche Angebote gemacht. Ich verstehe es nicht wo das Problem darin liegt, einfach ein Rücksendeetikett zu schicken.
Da ich Probleme mit meinen Zehen habe ist der Schuh mit seinem weiten Zehenbereich super. Die Sohle ist weich und federt den Fuss gut ab. Habe zwei Paar.
AVOID- Follow up to my original review. Per original review, I am now in week 5 of trying to get a refund/correct size of shoes. Had to follow up again 3 days after UPS advised me that package was delivered. Hobibear replied they track returns by UPS number and could I provide it. This, after directing me to place a document with my original order and a bar code in with the shoes. UPS charge was almost $40. Outrageous incompetence. PS. On my original review they replied that they were investigating. This is false. They sent me an email asking for details and silence after that. Avoid this company!
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