Exactly what we Needed!
We LOVE our Helix Moonlight Elite Not only does it come in 2 boxes - and being the bed and the other being several layers insert. We choose the zippered Elite version so we could upgrade or exchange the insert if needed plus the top is an amazing pillow top and cooling. We 1st got the Midnight which was too firm for us. Back sleepers and I weigh 130. Support was amazing and gracious and sent us Moonlight which was softer, during our 1st 120 day trial period.
I have tried 6 other boxed mattress…
I have tried 6 other boxed mattress competitors and they weren’t even close to the quality of helix. You gotta try it
Bad customer service and no care for the clients
I don't know the quality of the product because the customer service for the shopping experience was so bad that I am not buying from them. I had the Helix Lux king mattress in my cart on Memorial Day sale of 25% and was trying to figure our the delivery date since i am moving into the new place not available yet and estimated delivery was showing one day earlier. As I was thinking if it would be OK for the $2+k mattress to sit outside in the middle of nowhere the sale was over and the price jumped up by 5%. I wrote to the customer service immediately and the answer was "too bad, sale is over". they are not helping with the delivery date either, not even a 3-day range. its the first time customer service answers are as if they don't really care.
Scheduling and Return Isssues
5 stars for the comfort of the Helix Midnight Luxe. Perfect for my lower back pain. Great Fed Ex experience delievry. Return paperwork process has been quick and customer service was very helpful. Good communication all around for customer service. 3 stars as previously mentioned with the home delivery issues. We originally ordered a Helix Midnight queen-sized mattress. We paid for the home delivery and removal. The home delivery service does not provide flexible scheduling. Even though I attempted to change the provided delivery date in the application, the mattress delivery was placed on hold. I did not know this until I called to confirm the delivery date. When I tried to schedule another delivery date over the phone, I was told which day the mattress would be delivered. Since I work all day, I had to take time off for the afternoon delivery. The day of delivery the driver called me 2 hours early to state the company was at my house. Fortunately, I was able to leave work and lived close by. The men were quickly in and out. After a few days we realized we missed the pillow top and requested an upgraded version to the Midnight Luxe. This was processed quickly as it was within the trial period. We were first provided with the return service company information via email. The company notified us that we had to find our own donation partner unless we wanted the mattress to be disposed as they did not have a partner in the area. At this time we are in the process of waiting for the new mattress to be shipped via FedEx and are trying to locate someplace to take a very new mattress in order to receive our refund.
THEY ORDERED MORE STUFF FOR ME BC I…
THEY ORDERED MORE STUFF FOR ME BC I EMAILED THEM I WAS CONSIDERING RETURNING THE MATTRESS BUT SAID NEVER MIND LET ME TRY A TOPPER SO THEY WENT AHEAD AND ORDERED A TOPPER WITHOUT MY PERMISSION AND ARE NOT RESPONDING TO MY CANCELLATION ORDER IM SO ANGRY THIS HAS NEVER HAPPENED AND DOESNT EVEN FREAKING SEEM LEGAL
Quick and easy
Quick and easy. And since mattresses are expensive now I really apprecaite Affirm helping me out with a payment plan.
Easy to view different options online
Easy to view different options online. Easy ordering experience. I am hopeful that this was a worthwhile investment to improve my sleep because my current bed is uncomfortable.
I liked that I had a chance to pay by…
I liked that I had a chance to pay by HSA/FSA account because I have a medical condition. I liked good reviews and 120 days trial period. Let’s see and try it by myself.
I did the sleep quiz and it gave me a…
I did the sleep quiz and it gave me a bed that fits my needs. I’m super excited to sleep and see how much my sleep improves on this bed
its thetopper only company I could find that…
its the only company I could find that has duel density topper one side soft the other firm , I'll let you know how it works out sleepy dave
I trusted Michael Knowles
I trusted the person who was sponsored by Helix, Michael Knowles. He hasn't let me wrong and the Memorial Day sale, combined with her back pain, led me to the purchase. The sleep quiz, plus the AI Chatbot, put me at ease with the purchase, also knowing that we have 3 months to see if it solves my wife's back problems helps tremendously give me peace of mind.
Good website
Good website. Easy to compare.
We tried a Helix Twilight after failure…
We tried a Helix Twilight after failure of a competitor's product after only 18 months. We've been so satisfied that we have ordered three more mattresses from Helix for our vacation home. Shipping and install has been flawless. Highly recommend Helix.
Easy to search and order
Easy to search and order. Frame is a must for the foundation to breathe properly. Tracking is helpful. Foundation slates could be smoother, but overall it's a good deal.
The website was very usable and clear
The website was very usable and clear. I was able to find some discounts and the pricing was good. They had the products I needed.
Great reviews and I loved the shopping…
Great reviews and I loved the shopping experience. It helped to recommend mattresses based on how you sleep because it’s so tough to shop online vs trying it out in a store. This was really helpful!
So far the experience has been positive
So far the experience has been very transparent. Let’s see how you do upon delivery!
Website was easy to use
Website was easy to use, discount codes were a plus. Now we wait for our mattress.
Website
Website is straightforward and the FAQ’s answered all my questions without the need for further research.
Grait service
Grait service
Easy-to-use site and ordering process
Easy-to-use site and ordering process. Clear instructions. Made sure I didn't miss adding the coupon code for the sitewide discount available since it showed up just below the field during checkout.
Wonderful ordering process and great…
Wonderful ordering process and great information in regards to mattresses.
Feel like royalty!
The quality, the ease of ordering, and Future comfort. We spend a third of our life in bed. So, why not go all out! Spare no expense. With Helix you feel like royalty.
Easy buying experience
Easy buying experience
I appreciate the ease and description…
I appreciate the ease and description of the products.
