COMPLETE SCAM !!
COMPLETE SCAM !!! SAVE YOUR MONEY !!! Talked into spending $4k stating they were going to make a "special lotion based on my wifes DNA test". It takes WEEKS to get the results back from the DNA test and all it stated was take 1mg of Minoxidil when she has been on 2.5 mg for years! They offer a 10 DAY REFUND Policy but what good does that do when the test takes over 2 weeks to get back??!! They said we're sorry we can't do more and said she is past her refund window! TRUST ME!!! DO NO GIVE THESE PEOPLE YOUR MONEY!!!
Customer service is a joke
Customer service is a joke! They ignore your emails and or phone calls. I have been waiting for over 3 months for replacement hair, which is absolutely ludicrous! Calls to corporate go unanswered and the local salon is rapidly loosing customer due to their ineptness!
Do not go to the one in Bedford
Do not go to the one in Bedford. EVERYTIME I go in, we’re interrupted at least two times by other employees who need stuff/ have no training. Unless you want an incredibly basic hairstyle, you will never get the hairstyle you want without having someone you know supervise them. If you try to work with them, they gaslight you. 100000% amateur hour and more like a hairdressing school where you get discounted service rather than a $500 + experience. Also, the place is falling apart. The piece of wood that connects with my back during shampooing that has been there forever is chalked full of hair and bacteria, always kinda worried that something has planted eggs in there... Avoid!!!
Der Hairclub und die Frisörinnen, vor Allem meine Jenny „The Best“
Der Hairclub ist wirklich ein Wohlfühlort - stilvoll eingerichtet und sehr gemütlich. Das gesamte Team ist unglaublich freundlich, man wird sofort herzlich aufgenommen und fühlt sich direkt wie zuhause. Meine Friseurin Jenny versteht ihr Handwerk einfach perfekt: Egal wie aussichtslos meine Haare aussehen, sie zaubert jedes Mal wieder ein großartiges Ergebnis - selbst schwierige Farbstiche bekommt sie hin. Schnitt und Farbe sind immer auf den Punkt. Ich bin jedes Mal überglücklich mit dem Ergebnis. Danke, Jenny, du bist einfach die Beste!
Tough to get a time that worked
The hardest part was just getting an appointment. The times I needed were already booked up, and trying to reschedule wasn’t exactly simple either... The staff were nice enough when I called, so no issue there, but the long wait really took away from the experience for me. I just wish they had more open slots! 0 Reply
At first, I thought the hair looked...
At first, I thought the hair looked okay, but once I got closer and actually wore it, it just didn’t feel very natural to me. As someone who likes my hair to look effortless and believable, this wasn’t quite it. For the price, I expected it to look and feel better. 0 Reply
Expected It to Hold Up Better
I got a hair system from HairClub at first it looked good. I was kind of relieved because I thought, okay, maybe this was worth the money. Then out of nowhere, it started shedding way more than I expected. The base also began feeling worn down quickly, which was really annoying because I wasn’t being rough with it or anything. I washed it carefully, brushed it gently, the whole deal. For what it costs, I really thought it would last longer. It just didn’t feel like the quality matched the price, and I don’t see myself going back 0 Reply
Wish the pricing was clearer upfront
The experience was okay, but the pricing wasn’t very clear before I booked. I kept thinking I understood the total… and then it felt like there were extra details I hadn’t really seen upfront. Just wish everything had been laid out more clearly from the start. 0 Reply
Hair felt cheap really quickly
I was disappointed with this. The hair started feeling cheap way sooner than I expected, and the overall quality just wasn’t great. I tried reaching out for help, but it felt like I kept getting passed around in a support loop without any real solution, which made the whole experience even more frustrating 0 Reply
Canceling at the Worst Time Was Such a Hassle
I tried to cancel my plan, and of course I picked the worst possible time to do it. Still, the whole process took way longer than I expected and ended up being way more frustrating than it needed to be. 0 Reply
Financing details weren’t clear
They definitely pushed the financing option, but the payment breakdown and extra fees were hard to follow. Even the little details, like what was due upfront versus what would be added later, weren’t explained clearly. I ended up leaving with more questions than answers. 0 Reply
It was decent for a while, I guess
At first, it seemed good and I was mostly happy with it for the first few years. But over time, the upkeep started getting more expensive than I expected, and the results just didn’t look as fresh anymore. It’s not terrible, but I’m not sure I’d call it worth it long-term. 0 Reply
Maybe I caught them on a busy...
Maybe I caught them on a busy day, and I probably could’ve explained my concerns better too, but the whole consult felt really rushed. I walked away with vague answers and didn’t feel like it was worth the time... 0 Reply
Color and texture didn’t match at all
I was really hoping this hair piece would blend in, but the color and texture were way off for me. In daylight it was super obvious, and it felt a lot rougher than my own hair. For the price, I expected little better. Disappointed overall 0 Reply
Stylist could’ve been better
The stylist was nice enough but they didn’t seem super experienced to me and I just felt like the whole appointment could’ve gone a lot smoother and maybe with someone a little more confident. 0 Reply
Staff was
really" unprofessional" The staff came across as rude and unorganized. I was just standing there waiting while they chatted with each other, and when I asked a couple of simple questions, I got these short, dismissive answers. It really felt like they "couldn’t care less" about helping me. I won’t be going back. 0 Reply
Issue got fixed in the end
Had a issue at first and it took some calls to get someone on it, but they did finally fix it. Was a bit annoying, but at least everything is working now. 0 Reply
Not enough options for what I was looking for
I thought HairClub would have more ways to customize everything, but it felt more limited than I expected. The styles and colors they showed me just weren’t really what I had pictured, and I kept thinking, is this really all the options?? The staff was nice and tried to be helpful, so I don’t want to make it sound like they were rude or anything. But I left feeling like I was choosing from their preset options instead of creating something that actually worked for me. For the price, I really expected more control over the final look, you know?? 0 Reply
Dealing with customer service was exhausting. I reached...
Dealing with customer service was exhausting. I reached out more than once and each time it felt like I was just waiting forever to hear anything back. When someone finally did reply, it was the same kind of generic answer as before, like they hadn’t really read what I wrote. No real help, no follow-up, just the same issue again and I’m tired of it 0 Reply
Too far to bother
They make it sound easy on the site, but the closest location was still hours away from me. At that point, all the polished wording doesn’t really matter — I’m not driving that far for it. 0 Reply
Professional, Compassionate Care
Probably in my experience with hairloss, is one of the most difficult parts of receiving care and to have a stylist who is compassionate and creative. This has been my experience with Jackie at the Rye, New York office. She never fails to be cordial and ready to help with my concerns. From the moment I walk in, I feel an atmosphere of warmth and understanding that is often hard to find in such a personal setting. Jackie's ability to listen closely and truly understand my situation has made a significant difference. She takes the time to discuss my style preferences and offers creative solutions tailored to my specific needs. Her insights into hair care and styling make me feel more informed. I am confident I will get the service I pay for in a professional manner. Each appointment is not just a routine visit; it feels like a collaborative effort towards enhancing my look while considering the challenges of hair loss. I genuinely appreciate Jackie's dedication and the compassionate approach she brings to her work, making every visit a positive experience.
Pretty good hold, but also kind of hit or miss
The adhesive is decent most of the time, and some days I forget it’s even there. But if I sweat a lot, the front can start lifting sooner than I’d like, which is frustrating. HairClub fixed it when I went back in, so I can’t really complain too much, but I still wish the hold was more consistent. 0 Reply
HairClub in Burlington truly feels like home.
HairClub in Burlington truly feels like home. From the moment you walk in, you're greeted with warmth and kindness. The entire staff goes above and beyond to make you feel supported, understood, and cared for. It’s more than just hair—it’s about confidence, comfort, and connection. You won’t find a more compassionate team than the one in Burlington. They’re simply the best!
I tried HairClub, and maybe I just caught...
I tried HairClub, and maybe I just caught them at a bad time, but the scheduling was frustrating. My appointment got moved more than once, and I kept feeling like I had to be the one calling to check what was actually going on. I know places get busy, so maybe I’m being a little harsh, but when you book a time, you kind of expect it to stick. It ended up wasting my time and making the whole thing more stressful than it needed to be. The staff seemed fine, so this isn’t about them personally, it’s more about the reliability 0 Reply
rude doctor Dr. Washenik Medical Director - Bosley
March 5, 2025 Hello, I have went into the office on Bellevue and the one star is because Megan in the front desk. We’re the only two people that was nice but this doctor. Dr. Washenik Medical Director - Bosley he was so rude and nasty when he came in the room because I told him that I’ve already had a scout biopsy. Well, how do you know you had a scalp biopsy? Who did it and he told me that my hair is too thin and I’m not a candidate and my hairline is too far back that I couldn’t get here from the back to be put to the front and I told him that I have low air. He’s like low air is not gonna cause your hair to come out like that. You gotta be something else. He didn’t even analyze my scalp didn’t anything to it to see if I have even follicles underneath there which I do and then he went on to say is there any questions you gotta ask me and I’m like no I don’t have any questions to ask you so if anybody got a hair transplant a few or a few and your hair dessert back to being bald is because he didn’t fix the root problem of your hair loss he just grabbing money and going with it and also if you call the customer service and ask them what’s the link to the make a review Morgan he refused to give it to me twice and I’ve never received a supervisor phone call at all either and I told him do not call me take me off the do not put me on a do not call list this was the Bosley office located on Bellevue Suite 200 the address is 5251 DTC Parkway Suite 200 I don’t know what this man problem was if he had a bad day, but he should not have taken his day out on me. That was the wrong thing to do.
Billing mix-up was frustrating
I had my bill come through wrong twice, which was frustrating. I reached out to support, but they didn’t really give me a clear fix or much help. A friend had recommended this to me, so I was expecting a smoother experience... 0 Reply
Way Too Much Upkeep for Me
I didn’t realize how much maintenance this was going to take. Between the regular appointments, cleaning, little adjustments, and constantly worrying if everything still looked right, it got old quickly. It started feeling like I had to plan my schedule around my hair, and that part was weird. For the price, I really expected it to be less of a hassle. It just wasn’t for me, and I wish I’d asked more questions before committing. 0 Reply
Misleading sales process and unresolved billing dispute
I had a very disappointing experience with HairClub. On January 22, 2026, I attended what turned into a very long sales presentation that lasted over five hours. During this appointment I was encouraged to sign a treatment agreement totaling $4,452. During that visit I was asked to provide a simple cheek swab for what they described as a DNA test. There was no medical consultation, no treatment provided, and no products delivered at that time. My first actual treatment appointment had not even taken place yet. On February 18, before any treatment services began, I requested cancellation of the program. Despite this request, a charge of $247.34 was processed on February 22 while my cancellation request was still pending. After several complaints, the company refunded most of the contract but continues to insist on charging $477 for what was essentially a simple cheek swab and an automated online report. The entire treatment process was also described in a way that made it seem like there would be in-person care, but later I was told most of the process would be handled virtually and that I would only need to visit the location to pick up shampoo. I have filed complaints with the Maryland Office of the Attorney General and the Better Business Bureau because I believe this charge is disproportionate to the minimal service provided. I hope the company will reconsider and resolve this matter fairly.
Hairclub Burlington…
I have been using Hairclub Burlington Canada for almost 8 months now, and I see a significant improvement overall in my hair and scalp. My stylist Zara Ballnour goes above and beyond. She is one of the best stylists I have come across and always does a fabulous job. She always gives that magic touch to my hair, and she is very knowledgeable about the EXT program. I am overall very satisfied with their services and would recommend them any day.
Save Your Money, I t doesn’t work.
Hair Club was very expensive with little to no results. Maybe it is better for men, but I can’t see any difference in my hair. I was told when I signed the contract and gave them thousands of dollars that my hair was a candidate because I still had active follicles, it didn’t. I was also told that, if it didn’t grow, I could put the money toward a wig only to find that they don’t make wigs. I am writing this review to save others from being scammed like I was. If you want a wig or prosthetic I recommend doing your research and finding a company that specializes in quality wigs. If you want to regrow your hair, you should check with a dermatologist. I learned a VERY expensive lesson about hair and doing my research.
Scam. Deceptive. How is this company still in business?
This is a scam. I don’t know how this isn’t fraud. You will never get a refund; There is no incentive to provide decent service and it shows. They are deceptive. Every single promise The consultant tells you and the website “guarantees” absolutely does not happen. You’re told to provide days to make an appointment and that a scheduler will contact you- They can’t even do that simple task. Weeks later, after numerous emails asking the consultant when my appointment would be made, they picked random days a month beyond what I was told. The website and consultant tells you it’s real hair that blends and looks natural, but they use synthetics. It looked absolutely ridiculous. I could’ve looked better if I purchased Cheap party store wig. They glued a piece of crap onto my head that was tall and cylindrical like Frankenstein with a huge gap in the front. They cut the hairpiece so 50% of it was huge bangs like Peggy Bundy- they were even crooked. Their website says you can swim in it or a NASCAR driver can wear it and remove a helmet numerous times. I went to Hobby lobby and a grocery store, and within an hour of application it was peeling away from the front of my head and It pulls your hair out. When you call customer service, they gaslight you and they blame the Customer for the bad experience . I was told that I looked happy in my photo. When I said, I would share my experience, he raised his voice with me and accused me of threatening him and said he wouldn’t respond to threats. I asked for a refund numerous times to numerous people. They absolutely refuse. Their Promise to “have the look you want in one session“ and “Satisfaction guarantee” isn’t that you’ll get a refund, it Is them forcing you to forfeit your money or to continue doing business with them no matter how terrible their services are. Once again, I don’t know how this Isn’t fraud and no idea how this company is still in business
I am very happy with my hair and the…
I am very happy with my hair and the staff and Jackie is very helpful and professional.
Problem getting appointments
First, I want to say I was very pleased with the Estrand process. My problem was with the administration and appointments. I was told on several occasions I would be called and given an appointment because nothing was available when I checked out. Sometimes two months would go by and I would end up calling. The final example is I had an appointment in June. It was cancelled and asked if I could come the next week which I couldn't because I would be away. I was told I would be called back by the end of the day with an appointment. It is now September 1st and I have heard nothing. I say final because I don't plan on returning even though I'm still paying.
They always go above and beyond
They always go above and beyond. I haven't felt this confident in years!!!!
Misleading Practices and Poor Customer…
Misleading Practices and Poor Customer Service at Hair Club I recently had a very negative experience with Hair Club in Virginia Beach, specifically regarding the purchase of an Xtrallux Turbo Pro 316 laser device. Firstly, the product itself was not as described. The cap was far too large for my head, making it ineffective and impractical to use. I contacted Hair Club about this issue and while a manager was initially supportive, the follow-up communication did not provide any helpful solutions. Secondly, I discovered a significant and concerning price discrepancy. I purchased the device for $2,099.30 (net), but it is now listed on the Xtrallux website for only $1,299. This drastic price reduction, advertised for the same month I bought the product, feels incredibly misleading. To make matters worse, the Hair Club failed to inform me of their "No Refund/No Return" policy. This policy was not on my receipt, nor was it verbally disclosed. This lack of transparency contradicts their advertised "satisfaction guarantee" and the Xtrallux 6-month satisfaction guarantee. I have attempted to resolve this with Hair Club directly, but my concerns have not been adequately addressed. I am extremely disappointed with the product, the misleading pricing, and the poor customer service. I would not recommend purchasing from this Hair Club location.
Excellent service by Emeley!!
Excellent service by Emeley!!! I called recently to get information for my boyfriend and she was extremely helpful and informative, explaining exactly what steps to take and how the consultation process works. Super encouraging and very excited to get started! Thank you Emely!
great team of professionals
great team of professionals. Feel very happy to have found hairclub to treat my hairloss. thank you Emely for all your help!
I am always extremely satisfied with my…
I am always extremely satisfied with my experience at Hairclub Montreal. When Holly does my hair I leave feeling like a million bucks. I recommend Hairclub, and Holly, to all my friends and family in the area!
I highly recommend the specialist…
I highly recommend the specialist Holly! Fabulous and intuitive, she knows the answer to my questions before I even ask! Thanks hairclub and holly for helping me with my hair!
Amazing experience at Hairclub Montreal
Went to Hairclub in montreal and had impeccable service. Alyssa really knows her stuff, she convinced me to try something new and I couldn't be happier with the results! Thank you so much! I'm in love with my hair now, and I'm a person obsessed with it.
HairClub change in policy
HairClub in San Antonio, TX is fabulous. The stylists are wonderful and great customer service is evident when you walk in. I've been going there for several years. Recently there was a change in the company though. The hair systems lack quality, they're charging more and I'm really ticked off that after paying for the system and wearing it, I can't take it home if there's any use left in it. I've been able to up until about 6 months ago. I paid for it; it is mine. What a stupid policy. There is competition out there and I'll be looking.
Love coming to hairclub montreal
Love coming to hairclub montreal! I always go with holly! She gives the best cuts
Terribly unprofessional place
Terribly unprofessional place! They wasted 3 hrs of my time (2 travel and 1 waiting inside 3 rooms), all -for nothing. I could not believe it what i heard: "Sorry, we can not take you now...". What, Why did you send me 10 reminders to come leading to this appointment- just to reject me once i was there? Why did not you cancel the appointment before it happened? Clueless bunch of unfocused, unprofessional morons. And I am supposed to give them access to my hair & folicles and what not? Who will reimburse me for my 3 lost hours? If you wish to wait, waste your time, get terrible service and high prices, including undisclosed fees- come to HairClub for man. Despicable!
I've been using Hairclub in Delray…
I've been using Hairclub in Delray Florida for many years. I love the experience but even so now that Joey is on the team from Jacksonville Hairclub. Joey puts on my hairpiece so terrific and styles and cuts it so I come out looking like a real beauty!!
Cindy is the best hairstylist
I have come to HairCkub in Elmwood Park, NJ for almost 5 yrs now. I have a great experience with Cindy . She is amazing, very professional, always in a good mood. She does a great job cutting and giving the right color to my hair She always finds the right hair style that makes it look fuller and stronger. I would recommend her with all my heart.
Natali is one of the best hair stylists…
Natali is one of the best hair stylists in Hair club Montreal, she is always being nice and cheerful to me and the haircut is excellent! She deserves 5 stars!!
Jasmine you are amazing
Jasmine is a great stylist. Thank you for my beautiful hair Jasmine, the best you are ♡
Natali is an amazing specialist.Super…
Natali is an amazing specialist.Super professional.Makes every appointment worth while.
Jasmine is the besttt💕
Jasmine excels at truly understanding what her clients want. During my first visit, she took the time to ask detailed questions about my hair type, routine, and the specific look I was aiming for. She uses high-quality products and always explains what each one does, and why it’s beneficial for my hair type. The ambiance is calming, with soft lighting and comfortable seating that make you feel pampered from start to finish. Jasmine herself is always professional yet friendly, making each visit feel like catching up with a good friend. She’s punctual with appointments, and I never feel like she’s rushing through my session to get to the next client. If you’re looking for a hairstylist who combines exceptional skill with a genuine passion for hair care, I highly recommend Jasmine.
Thank you Hairclub for everything!we…
Thank you Hairclub for everything!we enjoy every appointment with Natali.Syer professional & charismatic.
