Monthly average ratings based on 239 reviews
Showing 25 of 239 reviews
Customer service is a joke! They ignore your emails and or phone calls. I have been waiting for over 3 months for replacement hair, which is absolutely ludicrous! Calls to corporate go unanswered and the local salon is rapidly loosing customer due to their ineptness!
Do not go to the one in Bedford. EVERYTIME I go in, we’re interrupted at least two times by other employees who need stuff/ have no training. Unless you want an incredibly basic hairstyle, you will never get the hairstyle you want without having someone you know supervise them. If you try to work with them, they gaslight you. 100000% amateur hour and more like a hairdressing school where you get discounted service rather than a $500 + experience. Also, the place is falling apart. The piece of wood that connects with my back during shampooing that has been there forever is chalked full of hair and bacteria, always kinda worried that something has planted eggs in there... Avoid!!!
Der Hairclub ist wirklich ein Wohlfühlort - stilvoll eingerichtet und sehr gemütlich. Das gesamte Team ist unglaublich freundlich, man wird sofort herzlich aufgenommen und fühlt sich direkt wie zuhause. Meine Friseurin Jenny versteht ihr Handwerk einfach perfekt: Egal wie aussichtslos meine Haare aussehen, sie zaubert jedes Mal wieder ein großartiges Ergebnis - selbst schwierige Farbstiche bekommt sie hin. Schnitt und Farbe sind immer auf den Punkt. Ich bin jedes Mal überglücklich mit dem Ergebnis. Danke, Jenny, du bist einfach die Beste!
The hardest part was just getting an appointment. The times I needed were already booked up, and trying to reschedule wasn’t exactly simple either... The staff were nice enough when I called, so no issue there, but the long wait really took away from the experience for me. I just wish they had more open slots! 0 Reply
At first, I thought the hair looked okay, but once I got closer and actually wore it, it just didn’t feel very natural to me. As someone who likes my hair to look effortless and believable, this wasn’t quite it. For the price, I expected it to look and feel better. 0 Reply
I got a hair system from HairClub at first it looked good. I was kind of relieved because I thought, okay, maybe this was worth the money. Then out of nowhere, it started shedding way more than I expected. The base also began feeling worn down quickly, which was really annoying because I wasn’t being rough with it or anything. I washed it carefully, brushed it gently, the whole deal. For what it costs, I really thought it would last longer. It just didn’t feel like the quality matched the price, and I don’t see myself going back 0 Reply
The experience was okay, but the pricing wasn’t very clear before I booked. I kept thinking I understood the total… and then it felt like there were extra details I hadn’t really seen upfront. Just wish everything had been laid out more clearly from the start. 0 Reply
I was disappointed with this. The hair started feeling cheap way sooner than I expected, and the overall quality just wasn’t great. I tried reaching out for help, but it felt like I kept getting passed around in a support loop without any real solution, which made the whole experience even more frustrating 0 Reply
I tried to cancel my plan, and of course I picked the worst possible time to do it. Still, the whole process took way longer than I expected and ended up being way more frustrating than it needed to be. 0 Reply
They definitely pushed the financing option, but the payment breakdown and extra fees were hard to follow. Even the little details, like what was due upfront versus what would be added later, weren’t explained clearly. I ended up leaving with more questions than answers. 0 Reply
At first, it seemed good and I was mostly happy with it for the first few years. But over time, the upkeep started getting more expensive than I expected, and the results just didn’t look as fresh anymore. It’s not terrible, but I’m not sure I’d call it worth it long-term. 0 Reply
Maybe I caught them on a busy day, and I probably could’ve explained my concerns better too, but the whole consult felt really rushed. I walked away with vague answers and didn’t feel like it was worth the time... 0 Reply
I was really hoping this hair piece would blend in, but the color and texture were way off for me. In daylight it was super obvious, and it felt a lot rougher than my own hair. For the price, I expected little better. Disappointed overall 0 Reply
The stylist was nice enough but they didn’t seem super experienced to me and I just felt like the whole appointment could’ve gone a lot smoother and maybe with someone a little more confident. 0 Reply
really" unprofessional" The staff came across as rude and unorganized. I was just standing there waiting while they chatted with each other, and when I asked a couple of simple questions, I got these short, dismissive answers. It really felt like they "couldn’t care less" about helping me. I won’t be going back. 0 Reply
Had a issue at first and it took some calls to get someone on it, but they did finally fix it. Was a bit annoying, but at least everything is working now. 0 Reply
I thought HairClub would have more ways to customize everything, but it felt more limited than I expected. The styles and colors they showed me just weren’t really what I had pictured, and I kept thinking, is this really all the options?? The staff was nice and tried to be helpful, so I don’t want to make it sound like they were rude or anything. But I left feeling like I was choosing from their preset options instead of creating something that actually worked for me. For the price, I really expected more control over the final look, you know?? 0 Reply
Dealing with customer service was exhausting. I reached out more than once and each time it felt like I was just waiting forever to hear anything back. When someone finally did reply, it was the same kind of generic answer as before, like they hadn’t really read what I wrote. No real help, no follow-up, just the same issue again and I’m tired of it 0 Reply
They make it sound easy on the site, but the closest location was still hours away from me. At that point, all the polished wording doesn’t really matter — I’m not driving that far for it. 0 Reply
Probably in my experience with hairloss, is one of the most difficult parts of receiving care and to have a stylist who is compassionate and creative. This has been my experience with Jackie at the Rye, New York office. She never fails to be cordial and ready to help with my concerns. From the moment I walk in, I feel an atmosphere of warmth and understanding that is often hard to find in such a personal setting. Jackie's ability to listen closely and truly understand my situation has made a significant difference. She takes the time to discuss my style preferences and offers creative solutions tailored to my specific needs. Her insights into hair care and styling make me feel more informed. I am confident I will get the service I pay for in a professional manner. Each appointment is not just a routine visit; it feels like a collaborative effort towards enhancing my look while considering the challenges of hair loss. I genuinely appreciate Jackie's dedication and the compassionate approach she brings to her work, making every visit a positive experience.
The adhesive is decent most of the time, and some days I forget it’s even there. But if I sweat a lot, the front can start lifting sooner than I’d like, which is frustrating. HairClub fixed it when I went back in, so I can’t really complain too much, but I still wish the hold was more consistent. 0 Reply
HairClub in Burlington truly feels like home. From the moment you walk in, you're greeted with warmth and kindness. The entire staff goes above and beyond to make you feel supported, understood, and cared for. It’s more than just hair—it’s about confidence, comfort, and connection. You won’t find a more compassionate team than the one in Burlington. They’re simply the best!
I tried HairClub, and maybe I just caught them at a bad time, but the scheduling was frustrating. My appointment got moved more than once, and I kept feeling like I had to be the one calling to check what was actually going on. I know places get busy, so maybe I’m being a little harsh, but when you book a time, you kind of expect it to stick. It ended up wasting my time and making the whole thing more stressful than it needed to be. The staff seemed fine, so this isn’t about them personally, it’s more about the reliability 0 Reply
March 5, 2025 Hello, I have went into the office on Bellevue and the one star is because Megan in the front desk. We’re the only two people that was nice but this doctor. Dr. Washenik Medical Director - Bosley he was so rude and nasty when he came in the room because I told him that I’ve already had a scout biopsy. Well, how do you know you had a scalp biopsy? Who did it and he told me that my hair is too thin and I’m not a candidate and my hairline is too far back that I couldn’t get here from the back to be put to the front and I told him that I have low air. He’s like low air is not gonna cause your hair to come out like that. You gotta be something else. He didn’t even analyze my scalp didn’t anything to it to see if I have even follicles underneath there which I do and then he went on to say is there any questions you gotta ask me and I’m like no I don’t have any questions to ask you so if anybody got a hair transplant a few or a few and your hair dessert back to being bald is because he didn’t fix the root problem of your hair loss he just grabbing money and going with it and also if you call the customer service and ask them what’s the link to the make a review Morgan he refused to give it to me twice and I’ve never received a supervisor phone call at all either and I told him do not call me take me off the do not put me on a do not call list this was the Bosley office located on Bellevue Suite 200 the address is 5251 DTC Parkway Suite 200 I don’t know what this man problem was if he had a bad day, but he should not have taken his day out on me. That was the wrong thing to do.
I had my bill come through wrong twice, which was frustrating. I reached out to support, but they didn’t really give me a clear fix or much help. A friend had recommended this to me, so I was expecting a smoother experience... 0 Reply
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