Monthly average ratings based on 239 reviews
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Any time I have ever had a problem with my website, GreenGeeks support staff have been extremely helpful: quick, courteous and efficient. As a senior citizen novice web user, they never make me feel inferior when I don't understand and often will take care of the problem for me. I also love that they are green as preserving the environment is very important to me.
Love that they have HUMAN customer support!!! beyond that, they are always available, and they reply very fast. I've brought multiple brands under greengeeks already because of the ease in troubleshooting anything.
Excellent customer service! I’m very impressed with the support I received from GreenGeeks. They were professional, helpful, and made the entire experience easy. I will definitely recommend GreenGeeks to anyone looking for reliable service and great customer support.
I've been with GreenGeeks for over a decade. The value for their pricing is high and the backend is easy to navigate. What really earns the 5 stars is their customer service - real people, with real experience who have guided me through fixing issues again and again. I've never had a Customer Service experience that left me wishing for more.
Greengeeks is great I would definitely recommend to others as well
I honestly LOVE Greengeeks. Always fast in helping with anything I need AND they give back to the Planet AND the service is impecable. I'm proud to be part of their 300% back to the environment initiative!!
I moved from another host to Greengeeks. their migration team was prompt and very helpful with a few issues that I had. I am very satisfied with my new host, and the monthly rate is pretty decent too.
My website was down for over 3 days and the issue was put onto a level that could only be resolved via email (not through chat). It is easy to envisage that one question and its response took one day. Indeed my website would have been down longer I have little doubt had I not found another solution outside of the email based support process. I don't understand why business critical issues are put onto a level where instant responses are fundmentally not possible.
Excellent eco‑friendly hosting with reliable performance and helpful customer support. The dashboard is easy to use, and my websites load fast and stay online without issues.
I found GreenGeeks to be a great value. It was easy to quickly setup a new website for a temporary purpose (~2yrs) for a family reunion website. Their customer support was helpful and also fast. When it was time to wind down the website, it was also very easy and no shenanigans to stop the billing. I highly recommend them and will use them again myself for my next project that involves a website.
This has been a great experience overall. The service is reliable, easy to use, and the support team is genuinely helpful. Thank you for the effort you put into making this so smooth!
They deliver on everything they promise and the customer service personnel that I interacted with were all professional, courteous and knowledgeable. My website looks great after transferring from another host service provider and most importantly, It's now certified as green because of Green Geeks' commitment to clean energy and other environmentally friendly actions.
A genuinely smooth experience from start to finish. Everything was handled clearly and professionally, and the team made the whole process feel easy. Happy to recommend them.
Greengeeks' JetBackup5 backup system is deficient; it doesn't allow you to automatically restore backups as easily as Hostinger and most modern hosting providers. I don't recommend subscribing to their hosting service.
Simple, no nonsense service, no hidden fees, clear communication. Fair price.
GreenGeeks is doing a great job in resolving issues of their customers in a timely manner. I highly recommend GreenGeeks to anyone who wants a great online services.
The features provided keep things simple, and easy use. Fantastic uptime and amazing customer service. Can't beat the cost for the features.
They are very helpful. I have been associated with them for last three years and it's not about what they're giving when you buy the plan. It is about when your website goes down and how they support to you, and I must tell you. They always give the best service and always try to come up with the best
Excellent customer service! I value the idea of being green!
Been with Greengeeks for what seems like a zillion years. Customer service is fantastic....over the years there is immediate response to any issues I encounter....and then whatever it takes to evaluate and fix any of said issues is done quickly and professionally. Another zillion years for me. Ok...kidding...I do not know what a zillion is....but decades?
I have used other hosts in the past, but have always run into an issue or two. Green Geeks has been much smoother, and their customer service support is prompt and helpful. I'm not with a big company or organization, but Green Geeks treats me with respect just the same.
GreenGeeks Support is top notch, they are fast to respond and resolve issues, a great hosting provider that has a great team always willing to help and keep your site up and running;
I have been utilizing Green Geeks for quite a few years now and have been pleased with the level of performance, lack of service interruptions, ability to have Support deal with any issues quickly. Out of necessity, I recently had to start building a new website due to my web designer being busy with other projects. I have never designed a website previously and it was a daunting task. I have been very pleased by the level of support provided by Green Geeks, it has been extremely helpful. I am very relieved to be having my project hosted by a company that provides such great service!
Customer focused with prompt professional response; migrated 2 websites to their hosting service with no issues quick and easy; websites run faster with no changes in structure or tweaks - just by being on their platform.
Over the approx past 5 years I have been using this Platform for my business, that relies heavily on being available to my clients and prospects 100% of the time Green Geeks have not dissappointed. Their service is excellent.
I have been with GreenGeeks since 2011, and have always had great success with their hosting.
Although I found the AI service to be time consuming and once took me to a place where I would have to pay a monthly rental fee to Wordpress, which I did not want to do, I found GreenGeeks staff understood the context of my questions better and were very helpful in providing me with the answers and instructions I needed to set up the kind of website that I wanted.
Our old website was hacked. The hosting company was not helpful in restoration. My web designer suggested GreenGeeks as he had many sites hosted with them already. He sent me the link to GreenGeeks, I purchased the recommended plan and turned it over to him to set up migration from old host to GreenGeeks. I received the acknowledgement email that everything was ready to migrate. We approved and they had migration done in a few hours from when we started the whole process! They notified me that the site was ready for DNS change to new IP address. I initiated DNS changes and site was operational within 15-20 minutes. EVERYTHING was so smooth....from onboarding, migration, communication! I should mention that We started the process around 5:00 pm on July 2nd. They sent confirmation for Migration request at 7:21 pm. Migration started at 7:44 pm and completed at 12:53 am July 3rd. this was a HOLIDAY weekend, yet they were busting it. GreenGeeks communication was awesome. They kept me apprised at every stage. I was with my old hosting company for 16+ years and they NEVER came anywhere close to the level of service and communication that GreenGeeks delivered!
GreenGeeks has excellent hosting. The staff is very helpful if you have something you can not handle. The service they provide is top notch, and the human touch makes it that much better.
I’ve been very impressed with the reliability of their platform and their excellent customer service. I had a terrible time with my last hosting provider which had a negative impact on my site. GreenGeeks made the process of migrating easy and provided guidance through the set up. Overall I am extremely happy and highly recommend them!
Well, few days before incident, I have received an email from support regarding excess traffic on website. I was thinking that support message was not so important, but few days later, I have received another message that the website is down. I have contacted the support online trough hosting portal, and elevating Level 2 support I was given access for my particular IP address. After reviewing error logs, there was a big number of hacking exploits from China’s IPs, attacking php strings of non existing Joomla. On previous hosting I had absolet Joomla 2.5, and uploaded some folders that are not part of new Wordpress installation. So consulting with Level 2 support implemented simple solution how to prevent these Hacking exploits. It is very much important to keep current CMS updated, not to keep vulnerable old files unprotected, well I presume that particular folder can be password protected and not leaving those files permission as 644 that can be read and attacked. That is in short, surely an Level 2 support can comment more precize and detailed, and/or correct my understanding. Thank you, Milos Korac
I have been with GreenGeeks for many years. Their reliability and customer service are flawless, and I appreciate their commitment to the environment. So many of these companies end up being troublesome, but GreenGeeks is great.
GreenGeeks has been a pleasure to work with. I switched from BlueHost b/c of unexplainable intermittent downtime, and tech support was not coming through with answers. I had been with BlueHost since 2011 (!), and switching seemed like a big undertaking, but GG made the transition as easy and as smooth as possible. There was an on-ramp for the transition to get the site fully functional, but we found solutions for everything that came up. The GreenGeeks technical support team is easily available by chat, and is always on the ball. I have two sites using the WordPress platform and tech support folks have helped me through the ins and outs of all sorts of website snags and pitfalls. They understand integration with Form submission, Gmail, Security, FTP access, and more than I can remember. Every support team member has been super helpful, patient, knowledgable, kind and pleasant to interact with. Their mission is something I can admire and get behind. I recommend them to everyone.
GreenGeeks team were fantastic! They got my site with DNS connects up and running right away without any delays and they confirmed everything for me in simple (non-technical language) which I appreciate most of all. Thanks guys!
Green Geeks support acted quickly on our behalf even though our main concern was with a payment plugin and not a Green Geeks issue. I asked that our site be frozen an taken offline until the issue with the plugin was resolved, and Green Geeks support quickly responded to my request.
GreenGeeks is always extremely helpful when I need assistance. The user interface is easy to navigate, and I've never had an outage with my website hosting. A+ all the way.
I’ve been with GreenGeeks for about a month, and it’s been a good experience so far. Support has been responsive and helpful, and setting up WordPress was smooth from the start.
Always very happy with the tech support Green Geeks offers! You get a quick response from ACTUAL humans which is so rare these days. Thanks Green Geeks!
They were very helpful and fair. Had an issue, and I’m satisfied with the resolution.
It was the personal care that made the difference. I was the go between my client and Leonardo at GreenGeeks and while some of my clients were "odd", Leo took the time, asked the right questions, never got impatient and ultimately nailed it. Personal care
I'm a fan of this company since they said they plant a tree for every new customer, and they actually do it! My experience with their service was great, and their customer support was super helpful and quick.
rating -5 I had a very disappointing experience with this hosting provider. My payments were placed on hold and my hosting orders were repeatedly rejected without any clear explanation or proper resolution. Instead of providing a transparent reason or fixing the issue, I was simply asked to place the order again, which led to repeated payment holds and wasted time. There was no clear support or meaningful guidance to resolve the problem, which made the entire experience frustrating and unproductive. Overall, it felt like a waste of time and money, and I would not recommend this service based on my experience.
I have been with GreenGeeks for several years. Things have gone downhill and I can’t recommend them - There is other companies for lower cost or the same cost and better support. Support used to be very good and now is practically useless. When you are asking basic information about their software tools (eg “one click installs) or version handing of basic software (databases, php, etc.), things any hosting site manages, expect to spend hours on a 10 min job, to struggle to get anyone who knows anything, and expect the info you do get to be a little correct with q Good chunk incorrect and a large chunk missing critical info despite asking if anything else was needed. Years ago, tech support used to be good giving complete information on installing a CMS even if I didn’t ask about parts I didn’t know about (they made sure I knew everything I needed). Now of 3 first level reps only 1 knew anything about installing a popular CMS but gave a very partial answer. There is no way to escalate to a 2nd level support person, this can be done only by creating a ticket. Unfortunately the reply given in their 45 minute goal was absolutely worthless with no escalation to a second level support. I replied back they needed to reread my question and an hour later no reply. I contacted chat and they said the 1st level people on the tickets are the only ones that can do the escalation - chat or phone can’t do that. I started looking at other hosting providers and then contacted billing to cancel the auto renewal (done over chat). They asked why and I told them support was poor and could not reach 2nd level support. They asked if management could step in, which I agreed to and voila a second level support person answered the chat. A couple back and forth messages and I was told I had all the info and they would be available when I did the install (took down a 24/7 site). Unfortunately the info from the 2nd level person was incomplete despite me asking did I have everything covered (a basic step missed). It took an hour (website down) to get that missing info from 2nd level support). On my ticket I asked my experience to be passed to management (so hopefully they would improve things) - a couple days later I got an email saying thanks for the feedback please do a trust pilot review (obviously management never read what I said), so here is my review.
The issue that I had the other day with my service I probably could have resolved it myself I was a little bit frustrated because I had tried and I just couldn't do it. Contacted customer service who helped me what they were able to be no it was a little bit of a strange situation so she said you know follow trouble ticket or log out and go back in and see if I can speak to someone else which I did. Go get to speak to a live person which was awesome kind of unexpected and again as this is something that I could have done myself he just went right ahead went into my account fix the issue. Customer service like that that green Geeks is known for, that is the reason why I chose them After being with him for a very short period of time I decide that maybe the grass was greener on the other side and I left green Geeks, and I learned a very valuable lesson that more is not always good, I did return because I enjoyed the customer service response that I had been given in yhe past, cuz I have reached out the customer service on a few occasions. No one beats as far as I'm concerned the speed and the knowledge in the follow-up that green Gates gives. I returned back for those reasons yes they're inexpensive, and we get fooled thinking that something that cost more is better, this is perfect company for small little businesses like me that are trying to get on their feet and find that we are often victim of being gouged and people not understanding us because we don't bring in all these kind of money. Green Gates is for the middle class people those people that work for minimum wage and want to be able to have a website and they can't afford it this is what this company is made for it's made for the little people the people that are struggling so I am proud to be agreeing with geeks customer and I give them a note standing rating and every area
The customer service is always great, very helpful and thorough. Many times they go beyond the call of duty. I never have any big issues with them, my site is always live, and any questions get resolved very quickly.
Two days to put up a simple splash page? The system isn't user friendly, their WordPress integration doesn't work. It's shit. You get what you pay for I guess.
The support offered is truly exceptional. Technical queries are dealt with promptly and efficiently. Thank you.
I've been using GreenGeeks for my websites and have been extremely satisfied with both their services and pricing. Their hosting plans offer great value for money, and the performance has been reliable and consistent. What really stands out is their customer support. Every time I've needed assistance, the support team has been responsive, knowledgeable, and genuinely helpful. Issues are resolved quickly, and they always take the time to explain things clearly. Overall, GreenGeeks provides an excellent combination of affordability, reliability, and top-notch customer service. I highly recommend them to anyone looking for a trustworthy hosting provider.
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