Zero stars! BUYER BEWARE: Poor Customer Support & Hidden Return Fees🚨 Sharing my experience so others don't fall into the same trap. I attempted to process an exchange/return with them for over a month and the experience has been a nightmare: 🚩 Hidden Fees: Nowhere on their site or checkout page did it state that buyers are hit with undisclosed return shipping/deduction costs. 🚩 Automated Delays: Customer support continuously responds with generic copy-paste scripts to avoid resolving the issue or processing a refund. 🚩 Zero Accountability: They drag out communication hoping customers simply give up on their money. Save yourself the headache and buy from a company that values basic transparency and real customer service. #CustomerServiceFail #ShoppingReview #essenther #FraudAlert #nightmare
Megan Charpentier
Canada
October 17, 2026
Goede service
Had een bh besteld volgens de maattabel. Was echt niet de goede maat. Ik wilde het omruilen voor een andere maat en dat kon kosteloos. Prima. Nieuwe maat zit super!
M.
Netherlands
October 12, 2026
I purchased four front closure bras in…
I purchased four front closure bras in August. After one to two wears the metal rod that slides into the metal clasp had already broken and would no longer latch at the bottom so I cannot wear any of them. They said since it was beyond the 30 days they couldn't do anything. A weak guarantee telling me a product will only last one wear and less than 30 days.
Emma Snelling
United States
October 12, 2026
Horrible
Habe vor über 2 Monaten Ware retourniert und der Kundenservice ist schrecklich. Man bekommt kaum Rückmeldung und die Retoure wurde noch immer nicht bestätigt. Nie wieder würde ich hier bestellen.
Lilli S.
Germany
October 8, 2026
Return address is a charity, not the seller
The bra I ordered (order placed 16 Sept, delivered 22 Sept) was too big everywhere. I emailed customer service on 26 Sept to ask for an exchange. They only replied on 8 Oct, didn't offer the exchange, and gave me a return address in Helmstedt, Germany, which turns out to be a clothing donation charity (Deutsche Kleiderstiftung), not the company. Return shipping is at the customer's expense. They also offered to refund only 40% if I kept the item, and asked me not to leave a review or open a case. If you're unsure of your size, don't order here: getting a refund or an exchange is made as hard as possible. Sur Trustpilot, on te demandera la date de ton expérience : mets le 8 octobre 2026.
Nyemb
France
October 5, 2026
Difficult customer service
The front hook on the bra won’t open. I’ve been going back and forth with them asking to return it. After several emails, now they want a photo. Horrible customer service! It seems shady.
customer
United States
October 2, 2026
Where do I begin
Where do I begin? I'm not sure if it could qualify as a 'scam' per say, but it doesn't operate like a normal online business either. I ordered 2 bras. I did not receive a receipt and no money was taken from my PayPal account. The next day, there was still no evidence of a transaction so I thought I had not completed the order so I did another order. Again no receipt. Later that day, 2 tracking numbers appeared in in my Australia Post app from Amazon. This was a mystery as I had not ordered from Amazon. Later, I saw 2 receipts from 'Tsinlo' in my PayPal account. I tried to completed a contact form on the Essenther site. They would not send me a verification email after various attempts. Also I never received an order number with which to refer. I sent an email to the one provided on the PayPal site. I also send an email to the Essenther site. I received a response from the PayPal listed email address which wanted to know the tracking numbers. By then, the 2 'Amazon' parcels had arrived and was missing one bra so I generated a dispute with PayPal. In the meantime, I received 2 more tracking numbers. This time from 'Tsinlo'. One of the packages was delivered to someone hundreds of kilometres away and the other is in transit to an unknown destination at this point. Ironically, the 3 bras I have received seem to be ok, but time will tell. There seems to be no head company and I feel that the online store may be a dummy site? A very weird experience.
Colette Burnell
Australia
October 1, 2026
I can’t reach anybody from the customer…
I can’t reach anybody from the customer service. For a return you HAVE TO contact the customer service but nobody is answering you ! Please be carful! @Customer Service - CAN I PLEASE GET AN ANSWER??
Lena
Germany
September 28, 2026
Very bad sizing and no response
Very bad sizing and no response when you want to return items. Do not order!!
Sonja
Netherlands
September 27, 2026
If anything goes wrong
If anything goes wrong, they will send you the same robotic messages for weeks asking for the same information again and again and never responding with a solution Be prepared to lose your money if their bras are faulty or don't fit you.
Beth
Australia
September 20, 2026
Hele slechte service
Hele slechte service, ze doen er 4/5 dagen over om te reageren, als ze al reageren. Retourneren lijkt haast onmogelijk maar moet wel kunnen volgens de website. Zo jammer!
Maika Kloos
Netherlands
September 18, 2026
fantastische bh's
de bh's met cross rug zitten fantastisch. ik had ze vrij snel binnen en de maat is zoals mijn andere bh's ik zou ze zo weer bestellen als mijn maat tenminste weer verkrijgbaar is ;-)
miranda verhoeks
Netherlands
September 17, 2026
All good!
I usually have a poor experience with online vendors. However this was a positive. I bought 2 bras. Different front closure styles. The fit is true to size. The feel is lovely. The comfort level I will give a high five. All in all a good experience. I have no idea what it might have been like if I needed to return.
Lulu
United States
September 17, 2026
Scam alert
I am really nervous that this might be a scam I bought 2 Bra on the 17th and it was Not sent to me, the Track number from DHL shows that they didn’t even delivered to DHL yet… I am afraid that is a scam and I won’t have my Money or the Bra.
Paula Cosentino
Germany
September 16, 2026
The items do not live up to the hype
The items do not live up to the hype, they flatten and look nothing like their ads. My requests to return the items with full tags, original packaging and only tried on have gone completely into some kind of customer service void, obviously do not honour their returns policy. Don't bother, just another brand better at marketing than actually providing a quality product.
Magda de Berg
Poland
September 14, 2026
Bad customer service and they don’t refund
Out of the 8 items I needed to return 7, They will not provide me with a return address and are acting all sketchy that the cannot do a refund but send me new items when I just want a refund. It is impossible to get a hold of them and every time I email them they get back to me a week later. This has now being going on for over 3 week!
Monique Benigna
France
September 12, 2026
Slechte kwaliteit en pasvorm
Slechte kwaliteit en pasvorm, heb ze zo vaak al gemaild om deze te retourneren maar ik kan alleen gratis omruilen staat er maar niks over retourneren, wacht nog steeds op antwoord
Meral Yener-Demir
Netherlands
September 12, 2026
Return policy says 30 days but there is…
Return policy says 30 days but there is no link to request one.
JC
United States
September 10, 2026
Sehr schlechter Service
Sehr schlechter Service. Bestelle Produkte passen nicht und eine Rücksendung ist nicht möglich. Auch die Rückmeldung auf Anfragen werden sehr spät beantwortet. Jetzt muss ich für Produkte bezahlen, die nicht passen !!!!
Nuray Yasar
Germany
August 29, 2026
Great! Even for bigger breasts
I really struggle to find a adfortable strapless bra for my sizes 85E. I have expensive ones over 100 euro. So i thought i try this one. I really like this one. Great support on the sides but also foryour breasts!! Soft material en it is indeed minimizing. You can but shoulderband on it and that works perfect. So i really reccomand essenther for the strapless bra's, certainly for woman with bigger breasts! Very happy quality and pricewise!
Laura Voortman
Netherlands
August 27, 2026
Hello
Hello ! Customer service don t answer to my mail for a return ? You take money only ? Arnaque ? Don’t buy Don’t buy
Sandrine PETYT DAVAILLE
Portugal
August 24, 2026
Received on pair of sports bra
Received one pair of sports bra, fits perfect 👌. Ordered accidentally another pair wrong size and contacted customer service, they promised to deliver right size free of charge, and so did they 🥳. I'm very happy and pleased with product and service. Took a bit time to arrive, but thats ok.
Johanna Välttilä
Finland
August 20, 2026
They arent responding to my email to…
They arent responding to my email to return an item that doesnt fit.
Tanya Moore
United States
August 20, 2026
Ik krijg geen contact omdat het…
Ik krijg geen contact omdat het mailadres op de site niet klopt. De mail komt terug en het is niet duidelijk hoe retour gaat. de bh is te klein en wil hem omruilen, maar ik kan dus niet mailen
Mirjam Vermeule
Netherlands
August 17, 2026
Customer service is terrible
Customer service is terrible. I have been trying to exchange bras that were too big for 3 weeks. They have now agreed to replace 2 of the 3. They are cute bras but BUYER BEWARE! They told me to keep the bras.
Sarah Chatel
United States
August 16, 2026
Comically bad experience
Comically bad experience. Took weeks to arrive with no updates. Then was stolen from my letterbox and when I told them they told me to speak to Aus Post and good luck. Every CS response took days and days to get back to me. I was so excited to try. Horrible experience, do NOT recommend.
customer
United Kingdom
August 12, 2026
Very nice bra
Very nice bra , good material ,fast delivery. I love it, I ordered another one immediately:)
Desislava Koleva
BG
August 11, 2026
Terrible experience and product
Terrible experience with a terrible company! The bras are not what they advertise. They're also from overseas (China I believe)... although you'resupposed to send back items to an addressin Arizona if you'reasking for a refund. There's no customer service phone number. The only way is to email them. However, they do not respond quickly. It takes myltiple attempts to get them to respond. They are difficult with returns and refunds. They insist i. You keeping the item instead. They mught offer to send you a replacement for a cheaper price so thst you don't have to ask for a return and refund. The reason for this is because YOU are paying for shipping the item back to them to their Arizona address. So, i paid around $26 for a terrible bra that i can't use and would pay almost $15 (if via post office) or almost $17 (if via UPS) to send it back to them for a refund... hoping that they approve the refund. Does that make sense to you as a customer or a decent, ethical business person??? It does not make sense to me. I'm donating the terrible bra, and i lost my money and almost my sanity dealing with them. Do yourself a favor, stay away from this company. I wonder if they would do this if their customers were men and how that would work out for them...
Ang
United States
August 11, 2026
I just received my front enclosed bra…
I just received my front enclosed bra with the back Support. I have to say I have bought thousands of dollars of bras that have never been comfortable from the very start. This bra is so comfortable. I will wait to see how durable it is after its Wash but seriously, I just ordered another three. I’m so happy with this bra.
Despina Lazaridis
Australia
August 10, 2026
Ik wil iets retourneren en moet een…
Ik wil iets retourneren en moet een mail sturen. Dat gedaan, krijg je een mail met veel tekst en ook veel in rood geschreven tekst dat het niet gratis retour kan en dat alleen ruilen gratis is. Geen probleem maar nu moet ik weer mailen voor het adtes waar het naar toe gestuurd moet worden. Waarom zo omslachtig?
bianca
Netherlands
August 9, 2026
Zero customer service
Zero customer service. Zero capacity to swap items. Zero capacity to respond to emails. Buyer beware.
Nicole, Melbourne, Australia
Australia
August 7, 2026
Good except offshore w foreign fees
This is an edit: Main issue I have with this company is the way they market themselves as being an onshore store. A bit deceptive as they are hong kong/china based & so purchases incur foreign fees! (had they been upfront I could've used alternative payment methods to prevent this) Everything else went fairly smoothly. The unpadded wired front closure racer back bras are my favourites & I live in them 24/7 including sleeping in them as they are that comfortable. Once you know your size in a particular bra style you can just order & pretty much get consistent products. Note: different styles may fit differently & hence vary sizing. I have been wearing the same ones for years without issue or fault. Once you work out closure clip it is so easy. The plastic clips havent failed yet & the fabric has retained its shape for years as well as elastic & stitching easily 5 yrs + 24/7 wear. The latest ones were perfect & the same as my original ones. It may be worthwhile buying via Amazon to get to know your size & comfort with easy returns prior to buying direct as I've heard returns are chaotic. I've not returned so cant say. Customer Service replies if you use the online form (they may take a few days which is also annoying). Im not super thin nor obese so Im not sure how these hold up with heavier girls. Up to a D cup you'll find these great. Again Amazon free delivery & easy return is the way to go for a product trial then essenther direct for better prices, styles & colours. The initial logistics is with 17ttack china ubi which can be slow to update with parcel still moving a fair bit inbetween updates. Local delivery was AU post who were in fact the slower part of delivery but overall within 7 days & would've been earlier had it not sat with au post for 4 days before delivery sorting. Overall I was pleased with my experience & definitely will continue buying only with a intl fee free card on future purchases.
SC
Australia
August 4, 2026
Request refund — no reponse at all
I ordered a bra and it is sized incorrectly. I followed their instructions to request a refund and they will not respond to me. I wish I had read the reviews about this company before ever doing business with them. Buy from them at your own risk and expense.
JacBerg
United States
July 31, 2026
Tevreden
Maatvoering en advies vanuit essenther meegenomen in mijn aankoop, perfect passende bh gekocht. Daardoor geen contact gehad met klantenservice. Ik zou ze zo weer bestellen in dit model, balconette. Zit erg fijn.
Mamvan
Netherlands
July 31, 2026
SCAM
I bought a few strapless bras from the company hoping to find a nice one that fit me well for my wedding day. The parcel didn’t arrive in time (my fault for ordering last minute) so I was overseas when it came. I explained this in an email and as they state on their returns policy that if you are no happy with your purchase they will accept returns, I asked if I could get a friend to post it straight back to them, box untouched. They agreed and I sent the receipt to them but they are not accepting my photo of the receipt. I have sent them the tracking number where I can see the parcel has been delivered but they keep resending the same email. I spent $158 dollars and they have received the bras back, untouched by me and they are refusing to refund me anythingu
Lottie
Spain
July 24, 2026
Drop shipped and poor quality
Drop shipped and poor quality
Bayly McGuire
Australia
July 23, 2026
Scam
Received emails with updates, but unfortunately never received product.
Claudia Birch
United States
July 16, 2026
Keep your money and your sanity. Avoid Essenther!
If there was any rating less than one, I would have chosen it. The advertising appears to be AI. The actual product is terrible quality and looks nothing like the advertisement. Customer service is worse that frustrating - basically they wear you out until you just give up. Keep your money and your sanity. Avoid this company and its products!
Diane Woodend
United States
July 10, 2026
I wish I could give it a zero
I wish I could give it a zero. This is an absolutely awful company to deal with. They’re very slow to respond, their expectations for returning products are untenable. Original plastic packaging? It’s absolutely insane. The offers of taking a percentage of the refund or replacement with incredibly cheap product is ridiculous. Stay away from this company!
Mia
United States
July 10, 2026
CUSTOMER SERVICE NON-EXISTENT!!
This company has absolutely NO Customer Service whatsoever - they take your money and you NEVER hear from them again - even after repeated emails asking them to make contact with me regarding an exchange. I have now given up - just want to warn others - BUYER BEWARE!!! Think long and hard about dealing with this dodgy company!!
Deidre May
Australia
June 10, 2026
Customer service terrible, difficult …
This company is connected with Solbrace active wear , czy yoga active wear , Inlyric and Momanda maternity wear . The customer service at Essenther and Solbrace is terrible . They have either no replies or late replies. They avoid answering the actual question and go about another or they ask the same questions to just keep delaying resolving the issue . They just give you the endless run around . Solbrace is the same and czy yoga I never had to have any contact with them I ordered and received my products so there wasn’t any need to deal with anyone . Czy yoga is a little more pricey but they all generally have the same products
Sara Sadak
Australia
June 4, 2026
Horrible customer service, nonexistent!
I was advertised free return when I bought their merchandise so I ordered different sizes to try. Well, it wasn't free. Had to email pictures of returned merchandise to them and pay for return shipping myself. Plus, they didn't refund two items I sent back. I emailed them twice about it -- crickets!!! I will never buy from this company again! Horrible customer service, inconsistent information about returns, long return process. The bras are of poor quality and didn't hold well after couple washes. The sticky tape around the edges are coming off.
Yuliya
United States
May 27, 2026
Avoid this company.
Avoid this company. I ordered 13 bras, all in the exact same size. Shockingly, only about half of them fit, while the others were completely off. This clearly shows a serious lack of consistency in their sizing and quality control. The real nightmare started when I tried to return the items. Instead of honoring their return policy, customer service repeatedly pushed me to keep products I can’t use and offered a ridiculous 25% refund. When I refused, they provided an incomplete return address that multiple shipping companies would not accept. I spent over 10 days chasing them for the missing information needed to ship the package. Their response? Other customers had supposedly managed to ship there, and they refused to provide any additional details. At this point, I still have unwanted items, no refund, and no workable return solution. The website makes the company appear far more customer-friendly than my experience suggests. Based on my experience, I would strongly advise anyone considering an order to think twice, especially if you may need to make a return.
Nayra El Sheikh
SA
May 21, 2026
Frustrating ordering experience
Ordering from essenther.com was a headache. The checkout kept glitching, and then my confirmation email didn’t show up until way later, so I wasn’t even sure the order went through. When I reached out to support, it kind of felt like they were blaming me for the issue instead of actually helping. The whole thing just felt messy, and I don’t think I’d order from them again 0 Reply
ellen_Nielsen93
April 21, 2026
Terrible customer service
Lingerie was okay but customer service is terrible. Ordered a few pieces, they forgot to send one bra. I had to chase it down. Took too much time and was a complete hassle. They sent a peach bra instead of the pink one and when I reached out to them saying that it was the wrong colour, they completely denied and said 'it doesn't look peach to us'. I asked for it to be returned as it was almost $50. They deducted $10 and also didn't help with the shipping. So basically, I lost $20 and wasted a lot of time (sending 20 emails back and forth). I wish they copied customer service from Victoria's Secret instead of their designs and prices.
Aysha Fatima
Australia
April 6, 2026
Not really worth it
I feel like I spent way too much for what I ended up getting. The quality was fine, I guess, but nothing that really stood out. For the price, I expected a lot better. I probably wouldn’t order from essenther.com again, just didn’t feel like good value to me... 0 Reply
RobertDawson
March 27, 2026
Torn because I used to really like them
I’ve been loyal to this brand for a while, so this was a letdown. I messaged customer support a few times and just didn’t hear anything back for ages. I kept wanting to give them the benefit of the doubt because I’ve had good experiences before, but it started to feel like no one was even reading the messages. Really frustrating, especially when it’s a company I actually wanted to keep supporting. 0 Reply
yvette_Girard02
March 23, 2026
Avoid, avoid. Save your money.
I purchased a bra front closure drum figure bra, the front clasp broke within 3 months. No replacement, no refund! They only do 30day warranty!! Absolute shoddy product.
Naomi Ellis
Australia
March 8, 2026
Great service, good product
I ordered a strapless bra on Wednesday and it got delivered on Sunday! The product is great and exactly as advertised for a great price, Happy customer and will order again
Megan Wyllie
Australia
March 4, 2026
Less than one star.
Usually I read reviews before I buy. This time I didn’t. The “Australian” website looked convincing, but the product is Chinese. I bought according to the measurements of their size guide but it was way too small, obviously an Asian size. Plus, poor quality. I have put in a refund request via PayPal as I can’t contact the company even through the link supplied on PayPal. SHONKY! DON’T BUY. P.S. - PayPal granted me a refund immediately.
Rosie
Australia
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