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Consumer
Germany
Showing 25 of 453 reviews
Unauthorized use of my PayPal account but quick response
My PayPal account was used without my consent for a subscription in this company that I didn't even knew of it's existence, so an unauthorized payment was done, but the team was able to respond me and refund it quickly.
Farah El Haouzi
France
Servizio clienti insoddisfacente
Popup ingannevoli e scarsa disponibilità del team alla risoluzione dei problemi. Attendo ancora risposta di Filippo, Team Leader of the Community Support team, alla nostra conversazione.
Daniela Dolce
Italy
Outstanding Customer Support & Super…
Outstanding Customer Support & Super Fast Refund! I had a minor issue where an annual subscription was charged instead of a free trial, which initially gave me a bit of a scare. However, their support team responded within minutes and processed a full refund immediately without any hassle or delay. I am extremely impressed by their fast, helpful, and professional customer service.
Story Walker
Germany
Excellent customer service
Excellent customer service! I had an issue with a payment, and the support team helped me resolve it within minutes. Thank you!
Indik Irina
Ukraine
SCAM
They made me signed up for this website and was charged £56 for an annual subscription. I tried in vain to get a refund through PayPal and Creative Fabrica, but to no avail. Companies like this are very sneaky and survive by hoodwinking people into pointless subscriptions.
Bruno
Italy
This was honestly the fastest customer…
This was honestly the fastest customer service response I’ve ever received. I had a small subscription issue, and the team handled it quickly, kindly, and genuinely. The refund was processed right away, and the support was so good that it almost made me regret canceling.
Emrah Cetinkaya
Turkey
Avoid scammers
Avoid scammers. Charged me for a yearly subscription without my consent. I don't recommend even trying them if you don't want to spend all day trying to get your money back.
Lena Gudek
United Kingdom
Attraverso popup ingannevoli e…
Attraverso popup ingannevoli e manipolativi ti scalano il prezzo dell’abbonamento annuale e non si dimostrano disponibili ad aiutarti a risolvere neanche se li contatti un secondo dopo. Denunciate!!
Emma
Italy
Amazing this website
khalwa studio
Indonesia
WARNING: They charge you even AFTER confirming your account is deleted!
I strongly warn anyone considering using this site. I officially requested to have my account completely deleted. Creative Fabrica support confirmed in writing that my account was successfully deleted. However, despite this confirmation, they illegally retained my payment information. They deceptively utilized a hidden Billing Agreement to secretly process an unauthorized yearly subscription from my account. How can a company charge a user whose account they claim to have already deleted? They use manipulative "Dark Patterns" to bypass consumer consent, and they retain sensitive payment data after explicit deletion requests. I have all the emails and Stripe receipts to prove this is exactly what happened to me. I am extremely disappointed with these deceptive business practices. Be very careful.
Hajar Gh
LB
Dopo un primo momento di frustrazione…
Dopo un primo momento di frustrazione dato dal fatto che la piattaforma mi aveva addebitato l'abbonamento senza che io lo avessi richiesto, ho aperto la pratica di reclamo su Paypal che per qualche motivo ha dato ragione al venditore (boh..) dopo di chè però ricontattando la piattaforma, che all'inizio era contraria a rendermi l'importo dell'abbonamento, mi ha rimborsato tutto. Quindi partenza decisamente brutta, ma alla fine hanno risolto!
cliente
Italy
Free trail
Achtung Abofalle!!!! Ich wollte ein kostenloses 30-tägiges Testabo ausprobieren. Stattdessen wurde direkt eine Zahlung über 71,26 € ausgelöst. . Ich habe keine bewusste Abo autorisiert! Es wurde mit einem kostenlosen Testabo geworben, am Ende stand aber sofort eine kostenpflichtige Abbuchung.
N.
Germany
SNEAKY CHARGE ANNUAL SUBSCRIPTION
They charged my account for a yearly subscription without giving a reminder before the free trial ended. I NEVER used it at all. I didn't even remember I had a trial with them. They would NOT refund even though it was very sneaky to just charge it without giving any reminder at all. Definitely NOT happy!!!
Not-a-customer
Australia
Tres bon échange avec le service…
Tres bon échange avec le service client, rien à dire :) je met 4/5 car la perfection n'existe pas on peut toujours s'améliorer :)
Antho
France
Definitely 10/10
Definitely 10/10 - It's not only for the quality output with a layman's prompts - They help their customers very quickly with on point solutions which made me like there services more - Cheers to the team!! Thank you so much - George for your swift responses
Karthik Prathipati
Canada
Was amazing experience I didn’t use the…
Was amazing experience I didn’t use the app but i bought there subscription mistakenly and i reported about the incident and i got refund mail with in 15 min Thanks to Mr George
Atul
Canada
Excellent company and their tools work…
Excellent company and their tools work great especially Ai video. Thanks.
Jim
United Kingdom
INCORRECTLY CHARGED
Signed up for a free trial and immediately debited £71 - THIS IS A SCAM
Anna
United Kingdom
Customer support teams were great and…
Customer support teams were great and quick to support
S.A.H
United Arab Emirates
customer service
I liked the customer service, they were quite helpful
Peaceful Cum
South Africa
Des voleurs !!
Des voleurs ! ou des escrocs comme vous voudrez ! Essai gratuit de 30 jours et ils me débitent 71 euros abonnement de 1 an , pas un mois bien sur pour escroquer un peu plus d'argent, paiement via paypal et j'ai perdu mon litige donc pas de remboursement , attention Paypal et cette entreprises sont complices à 100% donc n'espérez pas un remboursement même s'ils vous ont voler de l'argent !
Cyril Rancurel
France
This is extremely frustrating
This is extremely frustrating. I signed up for the free trial period a while earlier and was immediately charged for $59.00 USD. There was no such clear information that I will be charged immediately, and the subscription process is so confusing. The chatbot tells you to go to the managed subscription but there is no such option. Unbelievably deceptive and very unethical to treat customers this way. I also searched for a cancellation option and during this process again opted for the free trial version. Who would want to do that? I want a full refund, my "subscription" cancelled and my credit card information removed from the website. I will be very thankful. My login details are Account ID #27893815 Thanks for accepting my request to refund those 59 USD which was deducted from account without consent. I hope to receive the amount in 5-7 working days as promised in the email. I must appreciate the quick response of the team. For improvement of fabrica services, i think they must remove this automatic subscription option and at least the system must ask the costumer once before the subscription. Thank you. Albert
Reasonology
Pakistan
Sono stati comprensivi e mi…
Sono stati comprensivi e mi restituiscono i soldi spesi per mia distrazione non avendo annullato prima della fine della prova gratuita
Marina
Italy
Good customer support
Very fast reply as well as fast solving of the problem! Recommended in terms of customer service!
Selina Möstl
Austria