Monthly average ratings based on 200 reviews
Showing 50 of 200 reviews
The customer service has been great I had a faulty product and they've been a pleasure to deal with they verified it wasn't working and they're sending me a replacement product it was service beyond expectations thank you bestvibe love my new toy 🥰
Excellent service,kept me well informed about my order and took good care of it. Happy with good communication and customer service. Thank you
The product was shipped promptly. It was very affordable and I will love doing business with them again.
They were very prompt in shipping package I would have received it in few days but I think when I was filling out the address part auto fill put in the wrong zip code !? The post office sent it back to sender I notified the sender about the issue and they promptly responded and was on helping me get the package returned Thank you
They are so wonderful for their service they even sent the package back, when it didn’t come
This is the first product I bought from Bestvibe and it had a functionality issue after only about a month. Unfortunately, we live in an imperfect world and these things happen from time to time. Bestvibe's customer service department responded very quickly and was happy to help find a solution. Since the product was defective they immediately offer to replace the item at no extra cost, including no additional shipping expense to me. I have worked in customer service and hospitality my whole life and this is how it's done properly. Keep up the good work!
Two stars for a very quick delivery and quick initial response to order uk-237964. The mid tiered product turned out to be a useless piece of plastic that didn’t live up to the hyped up expectation and reviews. The short email correspondence and results proved that the company is not willing to find a solution, yet alone go the extra mile for their clients. I simply gave up on them, binned the toy and leaving this honest and balanced review. They lost a client and the reason is greed, because the solution was simple and inexpensive. All the best bestvibe!
they got back to me thru email and provided me tracking info so maybe they arent that bad, depending on how long it takes to receive my package ill consider leaving 5 stars
Great products listed. Fast customer service and hardly any wait time for delivery. Everything has been easy to navigate and purchase from.
Great customer service and premium products.
Overall I had great experience shopping with this company. The communication is good and the customer service was excellent. I didn’t know they had so many toys! Will be exploring more
Great company! And wonderful customer service ! Couldn’t be more pleased .
My experience with these great items reasonable price I I really like the product looks well wife is happy with hers definitely recommend buying from these people. They treat you well take care of the customers.
Hallöchen an Euch Vielen lieben Dank für eure Promo Anfragen habe aber ein PayPal Problem Trotzdem sind eure Produkte Gute Qualität noch mal 5 zusatz ***** bin ja Bestandskunde bei euch ☺️über Amazon Dankeschön für Folgen über X Fotos Folgen
I am unable to give a star until me product arrives, i think its from China. Tracking says weve collected your parcel. After nine days the update of my tracking been received is unchanged. Do they compensate the shipping cost out of respect ?
The product I ordered was out of stock & would have taken 3 to 4 weeks to get, So they gave me another product which cost more for the same price & I wouldn't have to wait! That's Good Customer Service!! Thank-You
They were very helpful and informative. The customer service was very good. I'm look forward to receiving my package.
I have seen a bunch of bad reviews and information which lead me to believe this is a scam and I nearly charge backed my order with my bank. However within 24 hours I had tracking details that the package was with evri. And the package arrived quickly. Ordered on 13/05 and delivered 16/05. Product was great and as described. Mostly discreet packaging other than the words (inverted doll) on the side on a small label. Not exactly a give away though. No suggestive images or wording. I’m guessing experiences can be mixed from this company depending on stock. And the website doesn’t give as much info as maybe you would expect elsewhere. But the product arrived, as described, within the timeframe promised in my experience.
I have ordered from this company twice, I've had no issues, the packaging is discreet. I believe best vibes products are better than Adam &Eves and cheaper in price. I give the company a 5 star review
Was beyond my expectations, was afraid to purchase after seeing some reviews, but it was great, fast shipping, got the product 4 days later, well packed, product is heavier than I thought, but it’s realistic, body like, good product quality
This company is genuinely terrible. I order one of their silicone realistic butt masturbators on 05/06/26 and 4 days later I still hadn't even received an update on if my package was being shipped. They claim they have 48 hour shipping but that's clearly a lie and when I emailed them to get an update about my order they had audacity to tell me it was out of stock and they wouldn't be restocked until June 4th... So if I hadn't emailed them I assume I would've just been in the dark about my order for a month then right? why does their website still give you the option to buy something that's out of stock? And that's not even the worse part, they gave me option to change my order and I naively agreed thinking things would be better but they only got worse... Since I've talked to them, my order still hasn't arrived almost 2 full week laters because I believe they drop ship from China. Do yourself and favor and never give this company your business because they suck at pretty much everything tbf. If anyone responds from bestvibe responds to this, no I won't be removing my negative review and so you know I'm not lying here's my order number for you to look over if you want proof of how negligent you are. Order ID:2026050704390151270
Was quick shipping had no problems willing to buy again
It's a really great product—I'm very satisfied with it! 🙊 The quality is good; it's perfect! Highly recommended!
Great customer service couldn’t thank them enough thank you
I maintained contact with best vibes which is the best thing you can do. My item was out of stock but was able to make a switch and still receive my item on time.
Bought a product because the reviews were promising. The product arrived in reasonable time but the noise of it it's soo loud it puts me off trying it. I think that the description of the product should be clear how loud the product is. I regret buying the product.
I ordered an item from best vibe paid for it and never got my item they asked for my order number and the email address I used nothing happened I asked for my money back I got nothing do not trust this place it is a rip off.this is my second review because I am very upset with this place I don't think it's real.
SCAM!!!! THEY NEVER SENT MY PARCEL. Pretending that it has been delivered. When I asked for refund they asked me first to remove bad review and then I never get refund or item.
Customer service is excellent. Quality products and very lifelike dolls. Variety of product for both men and women. Girlfriend very excited for our next purchase. Again , customer service top notch to help with any questions.
After I've received my order,I realised I've order the same products twice. Customers service was really good to help to solve my problem. I would recommend that website. Quick delivery, good custoner service .
Bought my first s** doll. As you can imagine I'm anxious about delivery . And to make things worse this company does not offer any tracking , or reply to any emails . Disgusting service , the worst customer service I ever encountered. I still have not received my product or information regarding what's going on. Live chat is just a bot that makes you go in circles , will never buy from here again
Great products , better service had an issuse with a product and it was replaced no questions asked , very highly recommended.
REALLY slow shipping, so slow in fact i would presume they are not holding stock, but just drop shipping from china! A week after the order, got a Royal Mail notification saying it was received, but will be a week before delivery!
BEWARE OF BESTVIBE I requested a cancellation for Order #2026031823004882137 within ONE HOUR of purchase. BestVibe’s official policy states that cancellations within 24 hours are processable. Instead of honoring this, support claimed the item had already 'shipped,' even though the UPS label was created before I even placed the order. They are refusing to cancel the transaction and ignoring their own written terms. I am giving BestVibe 24 hours to process my full refund and confirm the cancellation of my order. If this is not resolved within that window, I will proceed with a formal Chargeback through my bank and report this merchant for deceptive trade practices.
I ordered an item in Feb and after 2 weeks of not receiving it, I reached out for an update and they told me it was out of stock and maybe would be in March. Imagine a company who sells stuff they dont actually have! I asked for refund which they agreed to, they took my money on the 20th Feb its now 13th March and I still haven't been refunded. Avoid avoid avoid.
Ordered 2 items. First arrived, discreet. Second arrived several days later, today infact, absolutely non discreet. Plain box yes, but product description label clear as day for all to see - delivery guy and my house mate who took the delivery in, as I wasn't home. Never again. Do not use this website, or use at you own risk. Once Bitten.
Please avoid at all costs and it took a week for them to even think about giving me my refund. They've asked me multiple occasions and multiple emails. If I confirm that I want to cancel my order. Yes I confirm. I want to cancel my order but they've asked me loads of times on it and they still haven't sent me my refund. It's been a week now. I'll be rising a investigation against this company
Item failed during warranty period. BestVibe made good on the warranty and sent a replacement quickly.
Bestvibe has great customer service and stand behind their products. I had a problem with one of the devices and they shipped me a replacement.
Great customer service. I received a defective product and they were quick to replace it. No questions asked. I will definitely shop with this company again.
The customer service they have is top notch! They addressed my issues in a timely fashion, and have great selections of different products to fit your specific needs!
Maybe the products are good. I would not know. After confirming that my delivery had failed due to some stupid issue on their end, I decided to cancel my order because I no longer trusted them, and the customer service team then proceeded to procrastinate as much as humanly possible, evidently hoping I would get bored and abandon my refund request despite being within the eligible window for a refund as per their policy. I am actually still waiting to resolve this, and my bank have been very supportive, but the customer service at BestVibe is frankly shocking. I don't know if they are a legitimate business--I even extended an olive branch, saying they could try again with the delivery if they offered some small discount as compensation for the inconvenience--but I would recommend staying away from BestVibe and I will not be purchasing from them again.
We have received no communication about our order and it has not shipped, and our email to the company has not been answered. It's been 3 weeks. This has been a really poor experience and I think this company might be a scam. Receipt #1858-9522 Order #2026020101020985131
They were attentive with my order I placed as I had incorrectly put the shipping address. They were able to ship it to the right address with no issue. Their products are as advertised and extremely happy with this experience.
Great customer service in promptly responding to my query about a missing package, and this was during the recent ice storm impacting most of the country.
Hi I ordered a Rowan life size doll ,order 2026011914541473083, which came back as out of stock. Bestvibe contacted me to say it would be back in stock February 15th 2026. After initially agreeing to wait, I changed my mind and cancelled the order and asked for a refund. Bestvibe co-operated after emailing to explain why I changed my mind. A good will gesture was offered to compensate for the wait, but other personal choices I wanted to make, could not be offered. Bestvibe refunded my money paid in two days of the agreement. Bestvibe are and we're very co- operative during the process and all parties were happy with the outcome. I will buy from Bestvibe at something in the future with the vast array of tantalising products on offer. Thanks again Bestvibe, keep up the good work. Paul
I made an order with this shady company for an item and it has now been way past when they say items will be delivered I have sent an email without reply I've just sent another email but I don't hold out much hope of getting a reply I am going to try and get a refund but I guess this crooked company has stolen my money it's a shame I can't give zero stars zero stars is being very generous. I SENT THE INFO THEY REQUESTED NO REPLY AS OF YET THEY PROMISE A VERY QUICK DELIVERY WHICH IS CLEARLY A LIE. PLEASED BE WARNED DON'T USE THIS COMPANY
I ordered from this company recently against my better judgement . The prices seemed good , and people have said the quality of the items they had received with pictures posted was beyond good . But something seemed a little off , especially since I noticed there was no phone number to contact with questions . Well, despite having a few concerns I ordered “the Derek” which seem to be one of their more popular thrusting dildos for my fiancé first this upcoming Valentine’s Day . This was over a week ago . No updates for shipping, my payment cleared with zero issues. I emailed bestvibe, and I get a response stating that the model I ordered will not be available until the end of February . Well, as I stated in my email when I reached out as to why it was taking so long to get a shipping date , I stated this was a VALENTINES DAY GIFT , and had ordered it in plenty of time . They asked if I was interested in waiting , I stated no , they asked if I was interested in another model , I said perhaps if it were of similar size and shape , but then in thinking about it I decided no. I just want my money back since I’m already feeling that this is going south all to fast . Guess what , I send an email requesting a refund , snd you guessed it ! ABSOLUTELY NO RESPONSE ! I have sent 3 since , and no responses on any of them . No phone numbers can be found for this company whatsoever , so now I’ll be forced to get my bank involved . To any future customers ,STAY CLEAR OF THIS COMPANY . They are not very professional in the least . UPDATE: Bestvibe ended up contacting me stating that the reason they took so long getting back to me was due to their spam filter blocking my email from being seen, which I find VERY SUSPICIOUS since they still saw my first email with no issue . But I will say that once we got past all of that , the team over there seemed to get my refund sotrted out pretty quickly. Bestvibe definitely doesn’t like getting negative reviews here in Truspilot, so if you have issues with them I would suggest starting here. I would rate them higher but their lack of a phone number and the length of time it takes them to return emails as well as the fact that it took a bad review to prompt them to resolve my issue is the reason they still only get a 2 instead of a higher rating . Here’s some advice from someone who ran a business for quite sometime,. Carry the product you advertise , and if the product is currently unavailable mark it as so on your website with the expected date . Also, get a phone number! As I said earlier , they came through but I still feel as though without leaving this review I would have lost my money so my advisory still stands, stay clear of Bestvibe! Sorry guys I promised I’d revise it not give you an excellent review. To receive an excellent review you’d have to give excellent service FROM THE START , and your company simply did not do that !
I ordered the heaven masturbator i tried it for a few weeks and found it was not for me but it was very good Great manufacturer and quality as the company offers a 180 day no bother refund policy and I did i am going to order another model great friendly service great selection of products
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