Great communication
Great communication
ttman oi
United States
Showing 50 of 207 reviews
Happy times!
. I'm now happy with how this turned out. Thanks. Order!D 2026091120135207615
Mychael
United States
The is a review
The is a review
Jorge Delgado
United States
The customer service very fast to…
The customer service very fast to resolved the issue with the address. The product i can wait to receive it
Yomary R
United States
Good product
Everything arrived eventually. They split my order and never gave me a second tracking number. But I did get everything ad it works how it is attended to. If I didnt have shipping concerns I would be giving it 5 star.
Benjamin Cedarbloom
United States
Good morning
Good morning, and thank you for the wonderful service. The customer service has given me. The staff are excellent on talking to customers. I have no problems with them at all. They inform me on where the package was and possibly when it will arrive. Now, who does that? In my opinion the tcompany is great. The people are great and the products are great. I will buy from them again because of their personality and politeness to help you whenever you need it. Great people.
customer
United States
AVOID
I encourage you not to buy from this store. I can only presume that it is a scam as I ordered a product, requested a refund immediately and have been delayed and delayed and delayed. They mention a product will arrive to them in a matter of a few days and then wont update you and proceed to delay you further and further. Customer service is appaling, they claim to have "7 day customer service" but do not operate on weekends. They are limited to one email per day and even if there is a world where you do get a product, it probably is nothing better than what you can buy off temu or another online discount marketplace. They have recognised my request for a refund and instead chosen to continuously insist that i reconsider as the stock will arrive in a few days. IT NEVER DOES. For obvious reasons I cannot guarantee they are a scam, but I am convinced there are decoy accounts that state other people not recieving their products and how their experience was so flawless. I have read through some reviews where people claim this is drop shipping. With so many people stating the quality of the product is poor and may only operate with a short life, it does make sense. UPDATE after their reply. You have an image on your page, stating 24 hour support. If you search "Bestvibe contact" on google there is a link to Bestvibe UK with the link text '7 day support'. I have been trying to refund you since the 10th August 2026, if you look in the email i sent you 21 days ago, I gave you my order number and gave you my reason for cancelling when you asked but here we are 21 days later, as I still wait for my refund. And in regards to "keeping the order when stock became available". When you state to me the product will be available in 1-3 days several times over the course of 2 weeks, it seems very hard to believe you. I stated to you I did not want the product anymore after 2 hours of my purchase. So why I am being dragged along is ridiculous and poor business practice.
Mx
United Kingdom
The customer service has been great I…
The customer service has been great I had a faulty product and they've been a pleasure to deal with they verified it wasn't working and they're sending me a replacement product it was service beyond expectations thank you bestvibe love my new toy 🥰
Motivated Verified Member
United States
Excellent service,kept me well informed…
Excellent service,kept me well informed about my order and took good care of it. Happy with good communication and customer service. Thank you
A.v.
United States
Great company
The product was shipped promptly. It was very affordable and I will love doing business with them again.
sean ryan
United States
prompt in shipping…
They were very prompt in shipping package I would have received it in few days but I think when I was filling out the address part auto fill put in the wrong zip code !? The post office sent it back to sender I notified the sender about the issue and they promptly responded and was on helping me get the package returned Thank you
Carl Brownson
United States
They are so wonderful for their service…
They are so wonderful for their service they even sent the package back, when it didn’t come
terrence faison
United States
First purchase from Bestvibe
This is the first product I bought from Bestvibe and it had a functionality issue after only about a month. Unfortunately, we live in an imperfect world and these things happen from time to time. Bestvibe's customer service department responded very quickly and was happy to help find a solution. Since the product was defective they immediately offer to replace the item at no extra cost, including no additional shipping expense to me. I have worked in customer service and hospitality my whole life and this is how it's done properly. Keep up the good work!
Craig
United States
Two stars for a very quick delivery and…
Two stars for a very quick delivery and quick initial response to order uk-237964. The mid tiered product turned out to be a useless piece of plastic that didn’t live up to the hyped up expectation and reviews. The short email correspondence and results proved that the company is not willing to find a solution, yet alone go the extra mile for their clients. I simply gave up on them, binned the toy and leaving this honest and balanced review. They lost a client and the reason is greed, because the solution was simple and inexpensive. All the best bestvibe!
Kris Kamil
United Kingdom
dont know what happened but one day my…
they got back to me thru email and provided me tracking info so maybe they arent that bad, depending on how long it takes to receive my package ill consider leaving 5 stars
elai reyes
United States
Fast and Easy
Great products listed. Fast customer service and hardly any wait time for delivery. Everything has been easy to navigate and purchase from.
dead account
United States
Great customer service and premium…
Great customer service and premium products.
JBurial
United States
Good experience
Overall I had great experience shopping with this company. The communication is good and the customer service was excellent. I didn’t know they had so many toys! Will be exploring more
Zo
United States
Great company
Great company! And wonderful customer service ! Couldn’t be more pleased .
Steve
United States
best products ever
Jeremy
United States
My experience with these great items…
My experience with these great items reasonable price I I really like the product looks well wife is happy with hers definitely recommend buying from these people. They treat you well take care of the customers.
Timothy Lyon
United States
Hallöchen an Euch
Hallöchen an Euch Vielen lieben Dank für eure Promo Anfragen habe aber ein PayPal Problem Trotzdem sind eure Produkte Gute Qualität noch mal 5 zusatz ***** bin ja Bestandskunde bei euch ☺️über Amazon Dankeschön für Folgen über X Fotos Folgen
andreas wand
Germany
I am unable to give a star until me…
I am unable to give a star until me product arrives, i think its from China. Tracking says weve collected your parcel. After nine days the update of my tracking been received is unchanged. Do they compensate the shipping cost out of respect ?
David Jarrett
United Kingdom
Happy Customer
The product I ordered was out of stock & would have taken 3 to 4 weeks to get, So they gave me another product which cost more for the same price & I wouldn't have to wait! That's Good Customer Service!! Thank-You
Charles MORRIS
United States
Good time, they were very helpful and informative. Great customer service. I Look forward to receivi
They were very helpful and informative. The customer service was very good. I'm look forward to receiving my package.
Janice White
United States
Pleasantly surprised
I have seen a bunch of bad reviews and information which lead me to believe this is a scam and I nearly charge backed my order with my bank. However within 24 hours I had tracking details that the package was with evri. And the package arrived quickly. Ordered on 13/05 and delivered 16/05. Product was great and as described. Mostly discreet packaging other than the words (inverted doll) on the side on a small label. Not exactly a give away though. No suggestive images or wording. I’m guessing experiences can be mixed from this company depending on stock. And the website doesn’t give as much info as maybe you would expect elsewhere. But the product arrived, as described, within the timeframe promised in my experience.
Cal
United Kingdom
Good company
I have ordered from this company twice, I've had no issues, the packaging is discreet. I believe best vibes products are better than Adam &Eves and cheaper in price. I give the company a 5 star review
John parisou
United States
Was beyond my expectations
Was beyond my expectations, was afraid to purchase after seeing some reviews, but it was great, fast shipping, got the product 4 days later, well packed, product is heavier than I thought, but it’s realistic, body like, good product quality
jing ye
United States
Unacceptable business practices
This company is genuinely terrible. I order one of their silicone realistic butt masturbators on 05/06/26 and 4 days later I still hadn't even received an update on if my package was being shipped. They claim they have 48 hour shipping but that's clearly a lie and when I emailed them to get an update about my order they had audacity to tell me it was out of stock and they wouldn't be restocked until June 4th... So if I hadn't emailed them I assume I would've just been in the dark about my order for a month then right? why does their website still give you the option to buy something that's out of stock? And that's not even the worse part, they gave me option to change my order and I naively agreed thinking things would be better but they only got worse... Since I've talked to them, my order still hasn't arrived almost 2 full week laters because I believe they drop ship from China. Do yourself and favor and never give this company your business because they suck at pretty much everything tbf. If anyone responds from bestvibe responds to this, no I won't be removing my negative review and so you know I'm not lying here's my order number for you to look over if you want proof of how negligent you are. Order ID:2026050704390151270
Michy
United States
Was quick shipping had no problems…
Was quick shipping had no problems willing to buy again
Recon
United States
It's a really great product—I'm very…
It's a really great product—I'm very satisfied with it! 🙊 The quality is good; it's perfect! Highly recommended!
Jeannette Galdamez
United States
Hi so I ordered but the product is way…
Great customer service couldn’t thank them enough thank you
Becky Keep
United Kingdom
I maintained contact with best vibes…
I maintained contact with best vibes which is the best thing you can do. My item was out of stock but was able to make a switch and still receive my item on time.
Rudy _
United States
Bought a product because the reviews…
Bought a product because the reviews were promising. The product arrived in reasonable time but the noise of it it's soo loud it puts me off trying it. I think that the description of the product should be clear how loud the product is. I regret buying the product.
Inger S
United Kingdom
Upset customer
I ordered an item from best vibe paid for it and never got my item they asked for my order number and the email address I used nothing happened I asked for my money back I got nothing do not trust this place it is a rip off.this is my second review because I am very upset with this place I don't think it's real.
john stamps
United States
SCAM!!!!
SCAM!!!! THEY NEVER SENT MY PARCEL. Pretending that it has been delivered. When I asked for refund they asked me first to remove bad review and then I never get refund or item.
Jakub Ambroziak
United Kingdom
Customer service is excellent
Customer service is excellent. Quality products and very lifelike dolls. Variety of product for both men and women. Girlfriend very excited for our next purchase. Again , customer service top notch to help with any questions.
Roland D
United States
After I've received my order,I realised…
After I've received my order,I realised I've order the same products twice. Customers service was really good to help to solve my problem. I would recommend that website. Quick delivery, good custoner service .
Sandra Hartmann
United Kingdom
Bought my first s** doll
Bought my first s** doll. As you can imagine I'm anxious about delivery . And to make things worse this company does not offer any tracking , or reply to any emails . Disgusting service , the worst customer service I ever encountered. I still have not received my product or information regarding what's going on. Live chat is just a bot that makes you go in circles , will never buy from here again
Sergio
United Kingdom
Great products
Great products , better service had an issuse with a product and it was replaced no questions asked , very highly recommended.
Jason Byers
United States
REALLY slow shipping
REALLY slow shipping, so slow in fact i would presume they are not holding stock, but just drop shipping from china! A week after the order, got a Royal Mail notification saying it was received, but will be a week before delivery!
Dave Bonsall
United Kingdom
BEWARE OF BESTVIBE
BEWARE OF BESTVIBE I requested a cancellation for Order #2026031823004882137 within ONE HOUR of purchase. BestVibe’s official policy states that cancellations within 24 hours are processable. Instead of honoring this, support claimed the item had already 'shipped,' even though the UPS label was created before I even placed the order. They are refusing to cancel the transaction and ignoring their own written terms. I am giving BestVibe 24 hours to process my full refund and confirm the cancellation of my order. If this is not resolved within that window, I will proceed with a formal Chargeback through my bank and report this merchant for deceptive trade practices.
E.
United States
I ordered an item in Feb and after 2…
I ordered an item in Feb and after 2 weeks of not receiving it, I reached out for an update and they told me it was out of stock and maybe would be in March. Imagine a company who sells stuff they dont actually have! I asked for refund which they agreed to, they took my money on the 20th Feb its now 13th March and I still haven't been refunded. Avoid avoid avoid.
Larry Dunne
United Kingdom
Ordered 2 items - 2nd non discreet packaging. Fuming.
Ordered 2 items. First arrived, discreet. Second arrived several days later, today infact, absolutely non discreet. Plain box yes, but product description label clear as day for all to see - delivery guy and my house mate who took the delivery in, as I wasn't home. Never again. Do not use this website, or use at you own risk. Once Bitten.
Lee
United Kingdom
Please avoid at all costs and it took…
Please avoid at all costs and it took a week for them to even think about giving me my refund. They've asked me multiple occasions and multiple emails. If I confirm that I want to cancel my order. Yes I confirm. I want to cancel my order but they've asked me loads of times on it and they still haven't sent me my refund. It's been a week now. I'll be rising a investigation against this company
Brandisu Smith-shaw
United Kingdom
Item failed during warranty period
Item failed during warranty period. BestVibe made good on the warranty and sent a replacement quickly.
Mark-Verified Buyer
United States
Bestvibe has great customer service!
Bestvibe has great customer service and stand behind their products. I had a problem with one of the devices and they shipped me a replacement.
Terry Lanker
United States
Stand by their products
Great customer service. I received a defective product and they were quick to replace it. No questions asked. I will definitely shop with this company again.
John
United States
The customer service they have is top…
The customer service they have is top notch! They addressed my issues in a timely fashion, and have great selections of different products to fit your specific needs!
Dustin Tally
United States
Failed Delivery, Excuses on Excuses
Maybe the products are good. I would not know. After confirming that my delivery had failed due to some stupid issue on their end, I decided to cancel my order because I no longer trusted them, and the customer service team then proceeded to procrastinate as much as humanly possible, evidently hoping I would get bored and abandon my refund request despite being within the eligible window for a refund as per their policy. I am actually still waiting to resolve this, and my bank have been very supportive, but the customer service at BestVibe is frankly shocking. I don't know if they are a legitimate business--I even extended an olive branch, saying they could try again with the delivery if they offered some small discount as compensation for the inconvenience--but I would recommend staying away from BestVibe and I will not be purchasing from them again.
M.
United Kingdom