I did return the device but I still…
I did return the device but I still want to give Ambernic a good review as from start to finish I did love the device and the customer service was top notch and very responsive (baring timezone differences). Bought a RGSP. Loved the device, played great, great screen with very vivid colours and the buttons felt great (Not the same as the original but still nice). Felt pretty much one to one with the original which is what I wanted. It unfortunately shipped with a fault on the screen (a green line on the right side ran through top to bottom). The customer service was extremely polite and arranged everything. I went a different route and asked for a refund while it was on the way back as I'm now modding my original SP but if I didn't I'd 100% want one (Or two!) as they're very reasonably priced imo. The only issue I could foresee would be that I feel that the coating would scratch easily but as long as you stick it in its own case you'd be fine (they also sell nice looking ones for cheap or you probably can find something on amazon or even just put it in a fabric bag). I'll definitely be looking at their other releases for the future!
ZDECYDOWANIE ODRADZAM ZAKUPY W ANBERNIC…
ZDECYDOWANIE ODRADZAM ZAKUPY W ANBERNIC – TRZYMAJCIE SIĘ OD TEJ FIRMY Z DALEKA! Moje doświadczenie z ANBERNIC jest skandaliczne. Kupiłem konsolę ANBERNIC RG VITA Pro za 740,48 zł poprzez oficjalny sklep ANBERNIC na AliExpress. Już 6 dni po otrzymaniu produktu, 15 kwietnia 2026 r., zgłosiłem chęć zwrotu. Oferta przewidywała możliwość zwrotu, a produkt był objęty darmowym zwrotem. Mimo tego przez wiele miesięcy byłem odsyłany pomiędzy ANBERNIC i AliExpress. Sprzedawca odsyłał mnie do platformy, a platforma do sprzedawcy. Nikt nie chciał skutecznie zająć się moim zwrotem. Dopiero po około czterech miesiącach ANBERNIC w końcu przesłał mi etykietę zwrotną. Produkt nadałem 5 sierpnia 2026 r. i został on odebrany przez sprzedawcę 10 sierpnia 2026 r. Mam pełną dokumentację potwierdzającą zarówno nadanie, jak i odbiór przesyłki. I tutaj zaczyna się kolejny absurd. ANBERNIC twierdzi, że zwrócił mi 700,45 zł, ale pieniędzy nadal nie otrzymałem. Gdy poprosiłem o dowód refundacji, nie otrzymałem żadnego wiarygodnego potwierdzenia dotyczącego tej kwoty. Co więcej, obsługa AliExpress przesłała mi dokument „Refund Transaction Letter”, który pokazuje: Refund Amount: 37,98 PLN Refund Date: 11 April 2026 ARN: 74987506100005495281228 Problem w tym, że 37,98 zł nie jest zwrotem za konsolę. To wcześniejszy zwrot dotyczący VAT i opłat celnych. Cena konsoli wynosiła 740,48 zł, a ANBERNIC twierdzi, że później zwrócił 700,45 zł. Do dziś nie przedstawiono mi ARN ani innego wiarygodnego potwierdzenia refundacji tych 700,45 zł. Czyli obecnie wygląda to tak: ANBERNIC ma mój produkt. Ja nie mam produktu. Ja nie mam pieniędzy. A firma nie potrafi przedstawić wiarygodnego dowodu zwrotu pieniędzy. Co jest jeszcze bardziej absurdalne, oficjalna polityka ANBERNIC wskazuje, że po otrzymaniu zwróconego produktu refundacja powinna zostać rozpoczęta w ciągu 3–5 dni roboczych. W moim przypadku zamiast sprawnego zwrotu otrzymałem miesiące korespondencji, odsyłanie między sprzedawcą a AliExpress, a następnie problem z odzyskaniem pieniędzy po faktycznym zwrocie produktu. Kontaktowałem się wielokrotnie zarówno z ANBERNIC, jak i AliExpress. Sprawa została również zgłoszona bankowi i odpowiednim instytucjom. Cała korespondencja, potwierdzenia przesyłek i dokumentacja refundacji zostały zachowane. Moja rada jest prosta: NIE KUPUJCIE PRODUKTÓW ANBERNIC. Sama konsola może być atrakcyjnym produktem, ale dobry produkt nie rekompensuje fatalnej obsługi klienta i problemów z odzyskaniem pieniędzy. Jeżeli wszystko działa – być może będziecie zadowoleni. Ale jeśli pojawi się problem ze zwrotem, możecie zostać sami. Po moim doświadczeniu nie kupię już nic od ANBERNIC i zdecydowanie odradzam tę firmę innym konsumentom. ANBERNIC – najpierw miesiącami uniemożliwiał mi skuteczny zwrot, a po otrzymaniu produktu nadal nie otrzymałem pieniędzy. Tak nie powinna wyglądać obsługa klienta.
Had an issue with gyro and provided…
Had an issue with gyro and provided them video proof. They just ignored after a few emails back and forth after telling it's working fine for them.
SITE SCAMS PEOPLE ON SHIPPING
Don't not order anything i mean anything from there site there con artist when it comes to shipping if you want one of there things just get it off Amazon cause the shipping is cheaper on amazon then there site
Shipping is really slow to europe
Shipping is really slow to europe, even compared to other competing companies from china. The customer service was sadly kinda dissapointing during the deliverement process. Then the unit arrived and everything was great, except for the paint to wear off after not even a week by just laying on the table. Thats bad quality for this price in my opinion. Lets see if customer service handles this one better than before, i dont really think so. I guess its a lot of wasted money on my end and i will have to go for another, more customer friendly brand.
Goede console en snelle levering
Goede console en snelle levering
Gets uncomfortable after a bit
I grabbed mine from anbernic.com, and yeah, it’s a cool little device at first, but the controls start feeling cramped quickly. The buttons are just a bit too tight for me, and after playing for a while my hands start getting sore. Maybe it’s fine for short sessions, and I do like the size in some ways, but I wouldn’t really want to use it for longer gaming 0 Reply
Bullshit
Bought a second-hand RG35XX H, which stopped working, doesn't power on, recharge or do factory reset. I emailed them and asked what my options are for getting it fixed: "We are very sorry, but currently our accessories sales service only serves as after-sales support for anbernic.com orders. Thank you for your understanding and cooperation." or TL;DR: "nobody cares".
An email I sent to Anbernic.com:
An email I sent to Anbernic.com: I'm glad you can take advantage of those gamers, who pay over $200USD for your product, that is so damn complicated, even your instructions on it, are vague and nonsensical. I purchased your stupid RG556, and I regret ever opening the box! All I wanted to play, was some PS1 Resident Evil games and you not only made sure, your crappy little controller acted like a damn complicated supercomputer, but made sure gamers paid through the nose, to purchase subscriptions they can't use, because the controller can't even be set up! I will make absolutely certain, that when my gamer friends consider purchasing your idiotic piece of garbage, I let them know, all you want to do, is rip them off! You JUST COULDN'T make this Plug and Play...you had to make sure nobody, would be able to utilize your junk! Well, I will do nothing else, but see, and make sure, that you get nothing, but bad reviews, for your arrogance, in thinking of taking advantage of others!
the screen looks really good for what I…
the screen looks really good for what I paid... colors are bright, text is easy to read, and indoors it’s been totally solid. It’s not amazing in direct sunlight, and there is a bit of glare, so I knocked off one star. But overall, I’m happy with it 0 Reply
The audio works fine for basic use, but...
The audio works fine for basic use, but I wouldn’t expect too much from the speakers. They feel a little weak, and at times the sound gets kind of tinny. If sound quality matters a lot to you, I’d probably think twice or plan on using external speakers or headphones... 0 Reply
Way Better Than I Expected
My RG35XX has surprised me. It runs most of the older games I’ve tried way better than I thought it would, with no major lag or anything that really gets in the way. The buttons feel good too, and I can play for longer sessions without it getting uncomfortable. I actually had a friend recommend it to me, and now I get why. Happy with it overall, especially for the gaming side. 0 Reply
Packing could definitely be better
The console showed up with barely any protection inside the box. I’m assuming this is probably how they pack most of these, which is a little concerning because it could’ve easily been damaged during shipping. Thankfully mine was okay, but the packaging felt careless. 0 Reply
Decent handheld, but the firmware stuff was stressful
The handheld itself is fine, but dealing with the firmware was kind of a headache. I felt pressured to update because it seemed like that was what I was supposed to do, but the updates were confusing to even find. Then one of them ended up breaking my save states, which was really frustrating. I had to go digging through random forums instead of just getting clear info from the official site. Support did reply, but it was super short and didn’t really solve anything. Not the worst experience ever, just way messier than it needed to be 0 Reply
I mainly bought this for the games...
I mainly bought this for the games that came preloaded , and it’s been fun so far . There are a lot of classic ones on there , though I did notice a few repeats . Still , I’m happy with it overall 0 Reply
Save Your Time and Skip the Stress
Save your time. My tracking didn’t update for days, and when I reached out to support, they basically just told me to wait. The console did finally show up, but it arrived late and the whole process was way more frustrating than it needed to be. 0 Reply
Stays cool, fan is fine I guess
I was a little nervous it was going to run hot, but it’s been staying cooler than I expected, which is great. The fan does kick on here and there, and at first I was like, oh great, here we go, but it’s really not that loud or distracting. Overall I’m happy with it so far, though I’m not trying to act like it’s the most exciting thing ever 0 Reply
Started Crashing Way Too Soon
I was hoping this would hold up better, but mine started crashing after only about a week, which was frustrating because at first I thought maybe it was just a one-time thing, but then it kept happening and I just got tired of dealing with it 0 Reply
Works fine, but setup took more effort than I expected
I bought this thinking I’d just charge it up and start playing right away, but the setup was more confusing than I expected. The menus felt kind of scattered, and the instructions didn’t really help much. I ended up digging through YouTube and Reddit just to figure out basic things like where to put game folders and how some of the buttons worked. It’s working now, so I don’t feel like I wasted my money, but I definitely spent time I didn’t want to lose just getting it set up. Not a terrible product, but if you’re new to this kind of device, it’s not exactly plug-and-play 0 Reply
Pretty solid little handheld
Picked this up for what felt like a fair price. Wasn’t expecting too much, honestly. But it works great. Better than I thought it would be for the money. I’ve been using it here and there, and so far... no issues, no complaints 0 Reply
WiFi and Bluetooth are testing my patience
I’ve been trying to be patient with this thing, but the WiFi keeps dropping out and the Bluetooth only pairs when it feels like it. Most of the time I’m stuck waiting, retrying, and hoping it finally connects, which gets old really fast. 0 Reply
Battery life has been solid so far
I’ve been using it on and off all week, and the battery has held up better than I expected. My biggest worry was having to charge it every single day, but that hasn’t been the case at all. So far I’m happy with it, though if there’s any kind of rebate or compensation available, I’d definitely appreciate it 0 Reply
I bought an Anbernic handheld from their site…
I bought an Anbernic handheld from their site it was fun in the beginning. But after just a few months, the buttons started feeling mushy and the left stick began drifting, even though I never dropped it or treated it rough. It was just normal use around the house. The battery doesn’t seem to last like it did either, and now there’s a small crack near the trigger. For something that should’ve been simple, buy it, play it, enjoy it — it turned into a hassle. I tried dealing with support, but they were slow and made the whole thing feel harder than it needed to be, so I eventually gave up. For the price, I expected it to last longer. I wouldn’t buy again. 0 Reply
Refund came through, but the return process was a headache
I ordered from anbernic and ended up having to return it because the screen had an issue. Customer support did respond, but every reply took a few days, so the whole thing dragged on longer than it needed to. The return instructions weren’t super clear either, and it felt like there were a bunch of little policy loopholes that made the process more confusing than it should’ve been. I did get my refund in the end, so it wasn’t a total disaster, but it definitely could’ve been smoother and faster. 0 Reply
Mi experiencia con ellos ha sido…
Mi experiencia con ellos ha sido nefasta. Compre una consola emuladora anbernic rg40xxh y desde que la he comprado ha sido un total dolor de cabeza. No me guarda las partidas debido a que la tarjeta sd que trae de fabrica es de muy mala calidad, y en mas de una ocasion he tenido que forzar el reinicio de la consola porque la tarjeta hacia que se crashee la consola. Enserio que es vergonzosa la experiencia que he tenido y noveo normal que el precio de la consola sea de mas de 100 euros y le metais una basura de tarjeta sd donde trae todo el sistema. Es una verdadera porquería. DECEPCIONANTE!!!!!!!!
Easy order, but shipping felt a bit slow
I ordered from anbernic.com and the actual buying process was straightforward. The only downside for me was the shipping. Maybe it’s just me, but it felt slower than I expected, and the tracking didn’t really update for a few days, so I wasn’t totally sure what was happening. It did show up eventually, and the package was in good shape, so nothing major went wrong. Overall, not a bad experience, just not a particularly fast one. I’d say 3 stars feels fair 0 Reply
Good support, a little slow
My Anbernic order was taking longer than expected, so I messaged them. They got back to me the next day with a clear update. Took a bit to fully sort out, but they did respond and stayed polite. 4 stars... 0 Reply
Leider Mangelware
Produkt hat schon nach einer Woche nicht mehr richtig funktioniert: Zwei Tasten sind tot, daher eingeschränktes Spielvergnügen. Beim Support-Service von Anbernic wird man abgewimmelt, anstatt, dass einem geholfen wird. Anbernic gibt ich gerne seriöser und qualitativ hochwertiger als andere, ist aber die gleiche schrottige Made-in-China-Ware wie von allen chinesischen Technik-Herstellern.
Esperienza pessima.
Esperienza pessima. Console nuova appena aperta, ha lo slot della scheda SD difettosa: non si riesce ad estrarre la schedina e anche una volta rimossa é impossibile reinserirla. L’assistenza ti chiede di smontare la console per sistemare i difetti hardware, storia mai sentita… Adesso sono riuscita a reinserirla in maniera provvisoria ma comunque quando la console é accesa lo schermo rimane spento…. Dire che il prodotto é difettoso è fargli un complimento…. Ora ho chiesto un rimborso, ma viste le recensioni passate immagino già cosa mi aspetta. Consiglio: evitate proprio di acquistare su questo sito se non volete buttare via dei soldi
Runs most of my older games surprisingly well
I picked up an anbernic handheld mostly for emulation, i’m happy with it so far. I’m not sure if it’ll be the same for everyone, but for me PS1, GBA, SNES, and Mega Drive games have been running really smoothly. Even a few PSP games worked better than I thought they would. I did have to mess with some settings here and there, though nothing too confusing. For the price, I’d say it’s been a really fun little device 0 Reply
Clumsy but helpfull to get a solution
In 2025 my very first experience with retro gaming handhelds began with Anbernic devices. For one of my orders I received the wrong device, I expected the worst for customer service. But after sending pictures of the unpacking they apologised and offered me to either send it back or get a very nice discount on the wrong device I received, plus get the right device sent for free. I chose the latter. Then the RG DS was released and ordered it, my device had twice the start/select buttons on both left and right side. Nothing serious because the buttons still work as intended. But I contacted Anbernic, sent pictures and they replied that something went wrong with one of the RG DS production lines. I got a free set of buttons. In total 2 of the 4 devices I ordered at Anbernic (excluding the wrong device) went wrong. But customer service was helpfull. So my experience is: Anbernic are clumsy but their heart is in the right place. That is what counts to me.
Got It Fixed Quickly
They fixed my issue fast, which I appreciated. whoever runs this should probably make sure these problems don’t happen in the first place, but at least the support team handled it quickly. 0 Reply
Faulty RG353V, Customer service abysmal
Bought an Anbernic RG353V, turned out to be faulty. Customer service is terrible! They wouldn't send me a replacement or proper refund. They offered £25! or a component to fix it myself (which I don't have the expertise anyway). That's £99 down the drain. Avoid at all costs
Anbernic support team refuses to help…
Anbernic support team refuses to help me with a device that failed right out ot the box. I did everything they suggested, including going beyond and troubleshooting. They refuse to send me a new unit or parts for repairs. They keep dodging me. Do yourself a favor, if you want retro games just buy them for real or use a computer. These cheap, Chinese handheld devices dont last more than a few days to a few months.
Fedt produkt, god hjemmeside og overraskende hurtig levering
Købte en Anbernic RG 40XXV om tirsdagen, havde den i hånden om fredagen. Jeg var meget i tvivl om det var det rigtige sted, at købe både produkt og sted (også grundet de hårde anmeldelser), men også siden jeg bor i Danmark. Nemt at finde og bestille på hjemmesiden og konsollen er jo nostalgisk og mega fed.
Do Not Trust Anbernic – False EU Warehouse, Refusal to Refund Full Amount
Ordered a handheld from their supposed EU warehouse. After payment, they claimed the EU warehouse can’t deliver to Finland and offered shipment from China instead. Declined and asked for a refund. They refunded less than I paid, making bogus excuses about exchange rates and USD pricing. Once I pointed out that their excuses violate consumer protection law, they suddenly stopped replying to emails entirely — and of course, the missing ~5€ was never returned. It’s fair to assume there is no EU warehouse, this is just a bait-and-switch scam to funnel European customers onto slower, riskier China shipments and cheat them out of their money. Failed legal obligations, ignored consumer rights, and dishonest excuses. Avoid like a plaque.
Do not buy overpriced rip-off
They sell fake retro console the price of a Nintendo Switch. Thing that cost 50$ they sold it 500-600$. That a big scam. Not recommanded!
Returns process is very dodgy
Returns process is very dodgy I bought an RG28xx directly from Anbernic.com, it arrived and worked for 1 week after which it ceased booting. Their customer service asked me to re-flash the 64GiB SD card which I did. This took 2 hours and made no difference. The customer service asked me to open the machine and disconnect and then reconnect the battery. In my opinion it's highly unusual to be asked to take apart and repair an electronic device, but I complied, this did nothing. I asked for a refund and got no response. I raised a dispute via PayPal and then got a response. The dispute has now been ongoing for a week and a half and the latest update is that they said they'd provide a tracked return label via the paypal dispute. They then sent a separate e-mail saying a courier would pick it up which seems highly sketchy. For a £40 console the amount of hassle this has caused is ridiculous, it goes without saying I'd NEVER EVER buy an Anbernic product again. I've since noticed that the packaging is designed such that you have no way of knowing if you're the first person to receive the product and you're required to return all of the packaging (minus the bag) in new condition. It seems to me very likely that they're refurbishing faulty products and sending them back out again such that hardware failure is very likely. To update, Anbernic eventually sent a tracking label after saying it wasn't possible, though this label was very dodgy and would only be accepted at the sorting office. Anbernic promised to provide a 20% refund once the item was shipped, but this turned out to be a lie. Anbernic promised to provide the full refund once the item was received, but they did not do this either. Paypal initially closed the dispute in the sellers favor meaning that Anbernic would have had both their dodgy product and my money. PayPal has removed the ability to appeal a case, so I had to phone them and ask to close my account because otherwise I couldn't speak to anybody. Once I provided them with the tracking information they confirmed that the item had been delivered to Anbernic and they would provide a full refund. There was not the tiniest bit of goodwill from Anbernic in this, at every point in the process they did everything they could to avoid providing a refund. These people are knowingly stealing from people and wasting their time.
Not much use out of my RG35XX
Not much use out of my RG35XX, the screen doesn’t work. I can’t get beyond the logo screen. Worst purchase of the year.
He comprado ya dos veces en esta pagina…
He comprado ya dos veces en esta pagina y siempre ha ido perfecto. tienes que asegurarte de comprar de un almacen europeo, si el pedido viene de china tarda mas tiempo. En lo que respecta a la marca anbernic es de lo mejor en maquinillas de emuladores chinas, almenos en lo que respecta a maquinas de menos de 100 euros en mi experiencia.
Defective Product and Disgraceful Customer Service A Total Scam
I ordered a product that was defective from the start—the battery drained even when the device was turned off. At first, I thought it wasn’t a big deal. However, the issue worsened, and now the device won’t turn on at all. When I contacted customer service, they sent me a guide to reset the SD card, reinstall the system, and upload a video of the issue to YouTube. After doing all that, the problem persisted. They then asked for another video, this time requiring me to open the device myself, inspect it, and film the reaction when plugged in. Once I complied, they informed me that I needed to order a new motherboard and replace it myself—at my own expense. This company, Anbernic, is a complete scam. The product had less than 20 hours of use, and their response to a clear manufacturing defect is to push the burden onto the customer. If you have an issue with their product and, unfortunately, take too long to report it (even if the defect existed from the start), you’re completely on your own. Do not waste your time or money on this company.
Die Geräte sind gut verarbeitet,man…
Die Geräte sind gut verarbeitet,man darf sich von "China" Ware nichts grossartiges erwarten. Habe 3 Geräte (RG406V) bis jetzt gekauft. 2 über Amazon,das 3.beim Hersteller direkt per Homepage/Shop Dieses war leider nach kurzer Zeit defekt. Meine Befürchtung,das Garantie/Kommunizieren mit China/Support ins Leere laufen könnten,waren völlig unangebracht.Der Kontakt mit dem Support war bis zum Schluss per Mail aufrecht,Rückerstattung per Klarna und sogar der Rück Versand (per PayPal) wurden rückvergütet.Und immer sehr feundlich.
Never got my product for…
I've been waiting for a product for around 3 months now. They still stay they deliver the console but they are not responding to my emails and they are not willing to address this concern. This console was a gift for my couple, but they are not responding, even after I provided proof that the mail company didn't receive the package. I need the corresponding compensation, new placement or whatever it takes to have my console back. Very disappointing, it was a Christmas gift. If Anbernic wants to correct this, please, read the emails I sent you and you are not answering. please review my emails to you, my name is Colvin Vargas
My experience with anbernic has…
My experience with anbernic has honestly been great! I see a lot of people complaining here about not receiving their orders which if that's true than that's obviously bad, but I ordered from anbernic.com and my packgae got here fine. I also wrote them an Email about a small tracking issue with the order and they responded within HOURS which in my experience no company responds that fast, and they were nothing but helpful and friendly to me. If you're gonna order from them then don't buy from shady third party dropshippers from Aliexpress, instead order it either straight of their website, or a trusted 3rd party reseller like litnxt to be sure that you're gonna get that customer support in case you need it. Edit: I want to add my warranty experience to this review, the first device that arrived didn't fully function and I sent out a warranty claim to Anbernic, I sent out the console and recieved one within around 2 weeks from sending out mine and the second console works perfectly fine.
E un sito affidabile
item never received
delivery was clearly made to the completely wrong address and i had the worry free insurance which would not cover the lost package that i never received i will literally never buy from anbernic again and i highly suggest no one does unless it's used or something from another dealer. i have literally just been robbed of 60 dollars.
Evitate
Senza parole questi prodotti son troppo delicato e costosi! Evitare di spendere soldi
Complete crap
Delivery got lost but this "company"cant initiate a investigation, the SELLER has to do that not the Buyer. Its the LAW ! They got an email from me that they have to request an investigation at my service provider who lost it and requested that for a refund to be made. The sellers delivery company must do that due to data protection issues but the waited 2 weeks and did NOTHING. These are CRIMINALS. NEVER order from them kust use aliexpress. 230 Euros STOLEN and ignored from these chinese P R I C K S. Completely dumb and disastrous.
False advertising, slow shipping, and no support
Purchased item with "7 day delivery" and "on-time guarantee". It took 59 days. They refused to compensate despite tracking supporting my late delivery claim.
No support from Abernic no refund
Ordered from Abernic and the item got lost in shipping the company has been of absolutely no use... Blame the US Postal service .....then says delivered. It was delivered to some parcel locker when I have a house. Local post office cant find it.... This is not my problem support your customers Abernic! Thanks for a poor experience I am out 83 dollars with nothing to show
